Operations Support Executive

Are you looking to join a fast-growing renewable energy business where your work genuinely makes a difference?

Mercia Electrical is an established and highly respected electrical contractor, proudly NICEIC and MCS approved, specialising in Solar PV, Battery Storage and EV Charging. As we continue to grow our domestic renewables division, we're looking for a motivated and organised Operations Support Executive to become a key part of our team.

We're passionate about doing things properly - delivering high-quality installations, outstanding customer service, and supporting the UK's transition away from fossil fuels.

About the Role

This is a central office-based role supporting our domestic solar and EV installations team. You'll be the friendly, organised point of contact for customers and installers alike, helping ensure every project runs smoothly from start to finish.

You'll work closely with installers, sales, and management, gaining valuable experience in the renewable energy sector with clear opportunities to progress as the business grows.

Key Responsibilities

• Handling inbound calls from existing customers and providing excellent customer service
• Contacting customers ahead of their installation to confirm readiness and explain the process
• Managing and updating the CRM system with accurate, up-to-date information
• Liaising with installers and the sales team to support day-to-day operations
• Assisting with customer queries relating to existing solar and EV installations
• Ensuring all customer and job information is accurate and compliant
• Attending training sessions to continuously build your knowledge and confidence
• Working collaboratively across all departments to support a smooth operation

What We're Looking For

You don't need to be an electrician - but an interest in renewable energy is essential.

You'll thrive in this role if you are:

• Proactive, organised, and confident taking ownership of tasks
• A strong communicator with great people skills (B2C experience ideal)
• Comfortable working in a fast-paced, growing business
• A team player who enjoys supporting others
• Honest, reliable, and customer-focused

Skills & Experience (Beneficial, Not All Essential)

• Basic electrical or technical knowledge
• Experience using CRM systems
• Understanding of Solar PV and EV charging (or a strong desire to learn)
• Strong IT and computer skills
• Excellent listening and communication skills
• Ability to adapt and keep up with a rapidly evolving business

What You'll Get

• £30,000 - £35,000 salary (depending on experience)
• Full training and ongoing development
• Genuine opportunities for progression within a growing company
• 28 days holiday (including bank holidays)
• Company pension
• Free on-site parking
• A supportive team and positive working environment

Office-based role

How to Apply

If this sounds like the opportunity you're looking for, please send your CV to:

(url removed)

You'll receive an email with details of the next stage of the interview process (please check your junk/spam folder if needed).

Good luck - we look forward to hearing from you.