Customer Service Advisor

Customer Service Advisor needed!

Salary: 13.69 per hour

Location: Benton House, NE7

Hours: Monday - Friday 8.30am - 4.30pm

Till May 2026

To take calls from social housing customers reporting a repair. A typical example would be a customer reporting a fault with their boiler.

Free car parking and excellent metro and bus access.

Key job element
A passion for serving customers in a contact centre and face to face to face environment to
deliver outstanding customer services that resolve as many interactions as possible at the first
point of contact.
Ability to build rapport to understand customer needs and suggest appropriate solutions.
Ability to effectively resolve difficult situations.
Ability to remain calm and make decisions in a challenging environment
Record outcomes and update systems, including CRM with accurate information.

Essential Criteria
Excellent customer service, empathy and rapport building skills with a diverse range of customers.
Resilient under pressure and able to make decisions in a busy environment and on potentially life critical calls.
Confidence in effectively dealing with challenging situations.
Able to multitask and meet deadlines.
Track record of achieving KPI's in the delivery of front-line customer services.
Able to effectively handle customer complaints to provide a positive customer experience and resolution in accordance with relevant policies and procedures.
Strong written skills to update various systems and serve customers via non-telephony channels.
Attention to detail to support CCTV monitoring services.
Track record of personal development.
Computer literate, experience of using PC's to input and extract data and familiar with use of Microsoft Windows and Office software.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.