Job Description
Account Manager
Facilities Management - Cleaning
Location: Humber & Leeds
Salary: £35,000 + £4,500 Car Allowance
Sector: Facilities Management
About the role
We re looking for a hands-on Account Manager with solid experience in facilities management cleaning contracts to oversee sites across the Humber and Leeds region. This is a genuinely operational role ideal for someone who s not afraid to roll up their sleeves, get into the detail, and be visible on-site.
You ll be responsible for managing client relationships, supervisors, and cleaning operatives, ensuring service delivery is consistently high and contracts run smoothly day to day.
Key Responsibilities
Facilities Management - Cleaning
Location: Humber & Leeds
Salary: £35,000 + £4,500 Car Allowance
Sector: Facilities Management
About the role
We re looking for a hands-on Account Manager with solid experience in facilities management cleaning contracts to oversee sites across the Humber and Leeds region. This is a genuinely operational role ideal for someone who s not afraid to roll up their sleeves, get into the detail, and be visible on-site.
You ll be responsible for managing client relationships, supervisors, and cleaning operatives, ensuring service delivery is consistently high and contracts run smoothly day to day.
Key Responsibilities
- Manage a portfolio of commercial cleaning contracts across the Humber and Leeds
- Act as the main point of contact for clients, building strong, long-term relationships
- Lead, support, and develop site supervisors and cleaning operatives
- Ensure cleaning standards, KPIs, and SLAs are met (and exceeded)
- Carry out regular site audits and quality checks
- Handle staffing levels, absence management, and recruitment where required
- Resolve issues quickly and professionally from service delivery to client concerns
- Maintain compliance with health & safety, COSHH, and company procedures
- Get involved in the nitty-gritty operational detail when needed
- Proven experience as an Account Manager / Contracts Manager within cleaning or facilities management
- Comfortable managing multiple sites and teams
- A strong communicator who can manage both clients and frontline staff effectively
- Highly organised, proactive, and solutions-focused
- Happy to be hands-on and site-based, not desk-bound
- Full UK driving licence (essential)
- £35,000 basic salary
- £4,500 car allowance
- A stable, growing facilities management business
- Autonomy to manage your accounts properly
- A role where operational excellence genuinely matters
About CV Bay Ltd