Job Description
Role outline and purpose
A Senior/managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals.
This role is part of Trussell s Knowledge Transformation programme, the goal of which is to gather and curate our collective knowledge as Trussell and food banks, and equip people to harness this knowledge to drive forward our mission. As a member of an enabling programme, this role is focused on the successful delivery of the Knowledge Transformation programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.
Role responsibilities
Create, document and prioritise application requirements by working together with team subject matter experts and end-users to develop new functionality.
Work with management, strategic planning and end-users to automate business processes.
Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral to the role.
Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production.
Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its use of cases, and ensuring Trussell gets the best return on its investment by using the platform to its fullest extent.
Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed.
Person Specification
Technical skills and minimum knowledge:
Salesforce Certified Administrator/Non-profit Cloud Consultant
Track record of Salesforce deployments, releases and environment management
End to end lifecycle process management of Salesforce Application development
Working with internal customers and external vendors to gather requirements and design technical solutions
Previous experience as a Salesforce Administrator
Behaviours and competencies:
Committed to ongoing professional development
Supportive team-worker and facilitator
Demonstrates a commitment to the values of Trussell
Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
Contribute to the effective and efficient running of the ICT Office as appropriate
Role models inclusive behaviour, values and leadership
Key Stakeholders
SLG
Knowledge Transformation programme team
Together with Trussell programme team
Fundraising
Give Clarity (vendor)
