Senior Programme Manager (maternity cover) Hours: 35 hours per week Contract: 9 to 12 months maternity cover Salary : £37,800 + 7% pension contribution Location: mainly remote, with in-person working from a central London location as required Reports to: Interim CEO Direct report: line managing a small team of 2 to 3 Is this you? If so, this job may be for you Do you want to make a mark in the first year of a brand new programme? Do you have a passion for supporting young people to access professional careers? Do you have experience leading learning sessions and events for young people, both online and in person? Are you adaptable, capable of transitioning between direct engagement with young people, and focusing on the project management and administrative aspects of the role? About The Brokerage The Brokerage is an award-winning, social mobility charity. For 30 years, we have supported over 87k less-advantaged young people to fulfil their potential through improved awareness and access to professional career opportunities. Together with our talented young people and top UK companies, we are breaking down barriers to a more diverse and talented workforce. Our mission is twofold - to empower working-class and ethnically diverse young people (16-25) to recognise their strengths, gain skills, and access opportunities to reach their career potential. We are also building a dynamic alliance with forward-thinking employers to support them in accessing and retaining this talent. Together, we develop an inclusive and equitable workforce, one that authentically mirrors the rich diversity of our society. The Team The Brokerage is starting a new chapter with our Next Gen Talent Career Programme, embarking on a renewed journey that will see us work with our young people and partners in a deeper and more impactful way. We are an interconnected, diverse, mission-led team that truly lives our values. As such, we are bold and dynamic in our approach to our work whilst fostering a trust-based environment that provides freedom, flexibility and autonomy. We take a people-centred approach when it comes to our team, young people and corporate partners and we make decisions and develop programmes that are insight-led. Our Programme This is an exciting time to join The Brokerage and play a vital role in rolling out our brand new Next Gen Talent Programme. The programme is a two-stage career progression initiative designed to equip working-class young people with the employability skills and guidance necessary for success in the corporate world, with the ultimate aim of supporting our young people to secure and sustain a professional career. Role purpose and main responsibilities To lead our work on the Next Gen Talent Career Programme and support our other programmes helping young people (aged 16 to 25) access careers in professional services, banking, insurance and property. Through our programmes, we help to develop young people so that they are equipped with the professional insights and skills needed for the workplace. We do this via a high-quality curriculum of events, including masterclasses, bootcamps, career coaching and mentoring that involve our corporate volunteers. The Senior Programme Manager will take the lead on delivering the programme and outcomes across the Next Gen Talent Career Programme ; whilst working in a highly collaborative and flexible way alongside our other senior programme managers, career coach and the volunteering and events manager. Main Responsibilities Project manage the Next Gen Talent Career Programme to ensure that participants develop the skills and knowledge needed to access professional careers in Engineering. Manage the recruitment process for the Next Gen Talent Career Programme, including advertising the programme to our existing pool of students and wider stakeholders, managing the application and interview process. Work with young people, corporates, funders and consortium delivery partners to develop and enhance programme delivery. Manage the promotion and delivery of high-quality in-person and online events ; facilitating sessions where necessary, working with the career coach, volunteering and events manager and freelance staff. Develop engaging programme collateral to maintain relevance and quality, working alongside the communications team and incorporating participant feedback and sector insights Manage relationships , communications and briefings for funders, corporate partners and volunteers. Oversee and deliver one-to-one guidance for candidates, working with the career coach to ensure their engagement with the programme and to support placement applications. Contribute to the retention of all corporate partners by overseeing the creation of engaging, responsive and cost effective project plans, working alongside the partnerships team Set, track and monitor targets and KPIs, working with the interim CEO to ensure programme deliverables are monitored and achieved. Provide regular information reports and updates for The Brokerage Senior Management Team, Board of Trustees, funders and consortium delivery partners. Play an active role in the planning and delivery of The Brokerage s strategic objectives and participate in events and activities for The Brokerage as required. Maintain up-to-date records on our CRM system (Salesforce). Contribute to the development and implementation of our employer products working closely with the Interim CEO, and relevant team members. Line Management of a small team of 2 to 3. Lead on discrete tasks outside of day to day job as appropriate. We are looking for someone with: Experience working with young people and building relationships with a range of stakeholders. A strong understanding of early careers recruitment/application processes. A dynamic personality with strong written and verbal communication, combined with empathy and patience, to effectively engage with diverse individuals. Highly organised, with excellent attention to detail and the ability to manage competing priorities, including administrative aspects. The ability to balance firmness with sensitivity when necessary, particularly in managing relationships and safeguarding the well-being of young people. Relevant lived and/or professional experience (i.e. experience of the challenges faced by those from less-advantaged backgrounds) A growth mindset, open to feedback, learning and development Excellent IT skills, including demonstrable usage of CRM databases (e.g. Salesforce or equivalent) and other tech tools. If you think that you are the right candidate for this role but don t quite meet 100% of the criteria, be bold, apply anyway! Other benefits: 28 days paid annual leave (3 to be taken at Christmas) plus Bank Holidays plus one day birthday leave Employee Assistance Programme A collaborative, diverse, mission-led team that works within a flexible, trust-based environment How to apply: Please complete the application form along with an upload of your CV. Closing date: Friday 13th February 2026 at 12 noon. Please note that interviews will be taking place on a rolling basis, and vacancies may be filled prior to the closing date if we find the right candidate. Interview process: We will conduct a two-stage interview process that will include competency and scenario-based questions, alongside practical skills-based assessments. If you would like to find out more about this role, please get in touch! The Brokerage is committed to providing equal opportunities to prospective and current employees. It is the policy of The Brokerage to ensure that access to employment, training and career progression is determined solely by the application of objective and legitimate criteria and individual merit. If you require specific adjustments during the recruitment process, please let us know, and we will do our best to support you.
Jan 27, 2026
Full time
Senior Programme Manager (maternity cover) Hours: 35 hours per week Contract: 9 to 12 months maternity cover Salary : £37,800 + 7% pension contribution Location: mainly remote, with in-person working from a central London location as required Reports to: Interim CEO Direct report: line managing a small team of 2 to 3 Is this you? If so, this job may be for you Do you want to make a mark in the first year of a brand new programme? Do you have a passion for supporting young people to access professional careers? Do you have experience leading learning sessions and events for young people, both online and in person? Are you adaptable, capable of transitioning between direct engagement with young people, and focusing on the project management and administrative aspects of the role? About The Brokerage The Brokerage is an award-winning, social mobility charity. For 30 years, we have supported over 87k less-advantaged young people to fulfil their potential through improved awareness and access to professional career opportunities. Together with our talented young people and top UK companies, we are breaking down barriers to a more diverse and talented workforce. Our mission is twofold - to empower working-class and ethnically diverse young people (16-25) to recognise their strengths, gain skills, and access opportunities to reach their career potential. We are also building a dynamic alliance with forward-thinking employers to support them in accessing and retaining this talent. Together, we develop an inclusive and equitable workforce, one that authentically mirrors the rich diversity of our society. The Team The Brokerage is starting a new chapter with our Next Gen Talent Career Programme, embarking on a renewed journey that will see us work with our young people and partners in a deeper and more impactful way. We are an interconnected, diverse, mission-led team that truly lives our values. As such, we are bold and dynamic in our approach to our work whilst fostering a trust-based environment that provides freedom, flexibility and autonomy. We take a people-centred approach when it comes to our team, young people and corporate partners and we make decisions and develop programmes that are insight-led. Our Programme This is an exciting time to join The Brokerage and play a vital role in rolling out our brand new Next Gen Talent Programme. The programme is a two-stage career progression initiative designed to equip working-class young people with the employability skills and guidance necessary for success in the corporate world, with the ultimate aim of supporting our young people to secure and sustain a professional career. Role purpose and main responsibilities To lead our work on the Next Gen Talent Career Programme and support our other programmes helping young people (aged 16 to 25) access careers in professional services, banking, insurance and property. Through our programmes, we help to develop young people so that they are equipped with the professional insights and skills needed for the workplace. We do this via a high-quality curriculum of events, including masterclasses, bootcamps, career coaching and mentoring that involve our corporate volunteers. The Senior Programme Manager will take the lead on delivering the programme and outcomes across the Next Gen Talent Career Programme ; whilst working in a highly collaborative and flexible way alongside our other senior programme managers, career coach and the volunteering and events manager. Main Responsibilities Project manage the Next Gen Talent Career Programme to ensure that participants develop the skills and knowledge needed to access professional careers in Engineering. Manage the recruitment process for the Next Gen Talent Career Programme, including advertising the programme to our existing pool of students and wider stakeholders, managing the application and interview process. Work with young people, corporates, funders and consortium delivery partners to develop and enhance programme delivery. Manage the promotion and delivery of high-quality in-person and online events ; facilitating sessions where necessary, working with the career coach, volunteering and events manager and freelance staff. Develop engaging programme collateral to maintain relevance and quality, working alongside the communications team and incorporating participant feedback and sector insights Manage relationships , communications and briefings for funders, corporate partners and volunteers. Oversee and deliver one-to-one guidance for candidates, working with the career coach to ensure their engagement with the programme and to support placement applications. Contribute to the retention of all corporate partners by overseeing the creation of engaging, responsive and cost effective project plans, working alongside the partnerships team Set, track and monitor targets and KPIs, working with the interim CEO to ensure programme deliverables are monitored and achieved. Provide regular information reports and updates for The Brokerage Senior Management Team, Board of Trustees, funders and consortium delivery partners. Play an active role in the planning and delivery of The Brokerage s strategic objectives and participate in events and activities for The Brokerage as required. Maintain up-to-date records on our CRM system (Salesforce). Contribute to the development and implementation of our employer products working closely with the Interim CEO, and relevant team members. Line Management of a small team of 2 to 3. Lead on discrete tasks outside of day to day job as appropriate. We are looking for someone with: Experience working with young people and building relationships with a range of stakeholders. A strong understanding of early careers recruitment/application processes. A dynamic personality with strong written and verbal communication, combined with empathy and patience, to effectively engage with diverse individuals. Highly organised, with excellent attention to detail and the ability to manage competing priorities, including administrative aspects. The ability to balance firmness with sensitivity when necessary, particularly in managing relationships and safeguarding the well-being of young people. Relevant lived and/or professional experience (i.e. experience of the challenges faced by those from less-advantaged backgrounds) A growth mindset, open to feedback, learning and development Excellent IT skills, including demonstrable usage of CRM databases (e.g. Salesforce or equivalent) and other tech tools. If you think that you are the right candidate for this role but don t quite meet 100% of the criteria, be bold, apply anyway! Other benefits: 28 days paid annual leave (3 to be taken at Christmas) plus Bank Holidays plus one day birthday leave Employee Assistance Programme A collaborative, diverse, mission-led team that works within a flexible, trust-based environment How to apply: Please complete the application form along with an upload of your CV. Closing date: Friday 13th February 2026 at 12 noon. Please note that interviews will be taking place on a rolling basis, and vacancies may be filled prior to the closing date if we find the right candidate. Interview process: We will conduct a two-stage interview process that will include competency and scenario-based questions, alongside practical skills-based assessments. If you would like to find out more about this role, please get in touch! The Brokerage is committed to providing equal opportunities to prospective and current employees. It is the policy of The Brokerage to ensure that access to employment, training and career progression is determined solely by the application of objective and legitimate criteria and individual merit. If you require specific adjustments during the recruitment process, please let us know, and we will do our best to support you.
Fundraising and Relationship Manager Are you ready to be part of something truly exciting and play a key role in supporting the future of young people in North East Lincolnshire We are looking for a Fundraising and Relationship Manager to join an ambitious team. As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. Position: Fundraising and Relationship Manager Location: Grimsby Salary: £30,000 - £34,000 per annum Contract: Permanent Hours: Full-time, 37.5 hours per week Benefits: Workplace Pension, Free gym access, Access to Onside s Talent Academy, bespoke training and mentoring, Access to the employee assistance programme, 33 days holidays (inclusive of bank holidays), Birthday holiday leave. Closing Date: 9.00 am Monday 23rd February 2026 First Interviews: Tuesday 3rd March 2026 Young People Panel: Tuesday 10th March 2026 About the Role As Fundraising and Relationship Manager, you ll work within an ambitious team, securing sustainable income to ensure that the Youth Zone can deliver high-quality, safe and inclusive services for young people. This is a dynamic and rewarding role at the heart of the Fundraising and Communications team, helping to generate the income needed each year to keep the Youth Zone sustainable. From working with High Net Worth Individual and organisations on the Founder Patron campaign, to working on Corporate Partnerships, individual giving campaigns, major gifts and high value supporters to supporting and growing community-led fundraising, planning and delivering events, campaigns and appeals. About You You will need strong relationship building skills, with a proven track record of income generation. Being able to tell good stories around local case studies to build a picture of why a Youth Zone is needed in NEL, along with presentations skills and experience of working is a must. You ll bring excellent administrative skills to the role. The team work with a CRM system and require accurate preparation of proposals, gift agreements, and reports. Attention to detail and strong organisational abilities are essential. Most importantly, you have a genuine passion for our local area and for improving the quality of life of our members. You will have experience of: Income generation through personally securing major donor gifts from high net worth individual (HNWIs) and/or corporates, to lower level community and corporate gifts with an impressive track record in securing significant funds and meeting challenging financial targets, including both new business and account management. Developing a new pipeline of HNWIs and/or corporate prospects and being pro-active in converting these to active donors. Supporting community-led fundraising and events, campaigns and appeals. Managing a fundraising pipeline or prospect list, from initial research through to proposal, sign up and stewardship, using a CRM system, such as Salesforce to track progress and outcomes. Producing high-quality donor reports, meeting deadlines and exceeding expectations through clear narrative, data and case studies. Representing an organisation externally, such as at funder meetings, networking events or presentations, with confidence and professionalism. Working to and achieving personal targets and KPIs. If you are ambitious to succeed, have experience in relationship-led fundraising (philanthropy, corporate giving or business development) and are a great communicator then this role is the perfect platform to make a real-life difference to the young people of Grimsby and North East Lincolnshire! About the Organisation This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Grimsby, it will be an inspiring place for young people aged 8 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025. The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check. Other roles you may have experience of could include Fundraising, Fundraising and Relationship, Relationship, Fundraiser, Fundraising, Manager Fundraising and Relationship Manager, Relationship Manager, High Net Worth Fundraiser, Corporate Partnerships Manager, Individual Giving Fundraising, Major Gifts Fundraising, Community Fundraiser. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 27, 2026
Full time
Fundraising and Relationship Manager Are you ready to be part of something truly exciting and play a key role in supporting the future of young people in North East Lincolnshire We are looking for a Fundraising and Relationship Manager to join an ambitious team. As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. Position: Fundraising and Relationship Manager Location: Grimsby Salary: £30,000 - £34,000 per annum Contract: Permanent Hours: Full-time, 37.5 hours per week Benefits: Workplace Pension, Free gym access, Access to Onside s Talent Academy, bespoke training and mentoring, Access to the employee assistance programme, 33 days holidays (inclusive of bank holidays), Birthday holiday leave. Closing Date: 9.00 am Monday 23rd February 2026 First Interviews: Tuesday 3rd March 2026 Young People Panel: Tuesday 10th March 2026 About the Role As Fundraising and Relationship Manager, you ll work within an ambitious team, securing sustainable income to ensure that the Youth Zone can deliver high-quality, safe and inclusive services for young people. This is a dynamic and rewarding role at the heart of the Fundraising and Communications team, helping to generate the income needed each year to keep the Youth Zone sustainable. From working with High Net Worth Individual and organisations on the Founder Patron campaign, to working on Corporate Partnerships, individual giving campaigns, major gifts and high value supporters to supporting and growing community-led fundraising, planning and delivering events, campaigns and appeals. About You You will need strong relationship building skills, with a proven track record of income generation. Being able to tell good stories around local case studies to build a picture of why a Youth Zone is needed in NEL, along with presentations skills and experience of working is a must. You ll bring excellent administrative skills to the role. The team work with a CRM system and require accurate preparation of proposals, gift agreements, and reports. Attention to detail and strong organisational abilities are essential. Most importantly, you have a genuine passion for our local area and for improving the quality of life of our members. You will have experience of: Income generation through personally securing major donor gifts from high net worth individual (HNWIs) and/or corporates, to lower level community and corporate gifts with an impressive track record in securing significant funds and meeting challenging financial targets, including both new business and account management. Developing a new pipeline of HNWIs and/or corporate prospects and being pro-active in converting these to active donors. Supporting community-led fundraising and events, campaigns and appeals. Managing a fundraising pipeline or prospect list, from initial research through to proposal, sign up and stewardship, using a CRM system, such as Salesforce to track progress and outcomes. Producing high-quality donor reports, meeting deadlines and exceeding expectations through clear narrative, data and case studies. Representing an organisation externally, such as at funder meetings, networking events or presentations, with confidence and professionalism. Working to and achieving personal targets and KPIs. If you are ambitious to succeed, have experience in relationship-led fundraising (philanthropy, corporate giving or business development) and are a great communicator then this role is the perfect platform to make a real-life difference to the young people of Grimsby and North East Lincolnshire! About the Organisation This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Grimsby, it will be an inspiring place for young people aged 8 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025. The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check. Other roles you may have experience of could include Fundraising, Fundraising and Relationship, Relationship, Fundraiser, Fundraising, Manager Fundraising and Relationship Manager, Relationship Manager, High Net Worth Fundraiser, Corporate Partnerships Manager, Individual Giving Fundraising, Major Gifts Fundraising, Community Fundraiser. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Role outline and purpose A Senior/managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals. This role is part of Trussell s Knowledge Transformation programme, the goal of which is to gather and curate our collective knowledge as Trussell and food banks, and equip people to harness this knowledge to drive forward our mission. As a member of an enabling programme, this role is focused on the successful delivery of the Knowledge Transformation programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks. Role responsibilities Create, document and prioritise application requirements by working together with team subject matter experts and end-users to develop new functionality. Work with management, strategic planning and end-users to automate business processes. Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral to the role. Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production. Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its use of cases, and ensuring Trussell gets the best return on its investment by using the platform to its fullest extent. Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed. Person Specification Technical skills and minimum knowledge: Salesforce Certified Administrator/Non-profit Cloud Consultant Track record of Salesforce deployments, releases and environment management End to end lifecycle process management of Salesforce Application development Working with internal customers and external vendors to gather requirements and design technical solutions Previous experience as a Salesforce Administrator Behaviours and competencies: Committed to ongoing professional development Supportive team-worker and facilitator Demonstrates a commitment to the values of Trussell Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds Contribute to the effective and efficient running of the ICT Office as appropriate Role models inclusive behaviour, values and leadership Key Stakeholders SLG Knowledge Transformation programme team Together with Trussell programme team Fundraising Give Clarity (vendor)
Jan 27, 2026
Full time
Role outline and purpose A Senior/managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals. This role is part of Trussell s Knowledge Transformation programme, the goal of which is to gather and curate our collective knowledge as Trussell and food banks, and equip people to harness this knowledge to drive forward our mission. As a member of an enabling programme, this role is focused on the successful delivery of the Knowledge Transformation programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks. Role responsibilities Create, document and prioritise application requirements by working together with team subject matter experts and end-users to develop new functionality. Work with management, strategic planning and end-users to automate business processes. Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral to the role. Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production. Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its use of cases, and ensuring Trussell gets the best return on its investment by using the platform to its fullest extent. Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed. Person Specification Technical skills and minimum knowledge: Salesforce Certified Administrator/Non-profit Cloud Consultant Track record of Salesforce deployments, releases and environment management End to end lifecycle process management of Salesforce Application development Working with internal customers and external vendors to gather requirements and design technical solutions Previous experience as a Salesforce Administrator Behaviours and competencies: Committed to ongoing professional development Supportive team-worker and facilitator Demonstrates a commitment to the values of Trussell Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds Contribute to the effective and efficient running of the ICT Office as appropriate Role models inclusive behaviour, values and leadership Key Stakeholders SLG Knowledge Transformation programme team Together with Trussell programme team Fundraising Give Clarity (vendor)
Senior Fundraising Events Coordinator The role will be hybrid - mostly WFH with coming into the London office at least once a week . About Restless Development Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most We also run the Youth Collective a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally. Our approach to safeguarding Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy. About the role We are looking to hire a Senior Fundraising Events Coordinator within Restless Development s UK Fundraising team. The fundraising team s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale. The Senior Fundraising Events Coordinator will be primarily working on the Schools Triathlon programme and managing all PR & social media comms, and also supporting on both merchandise and sponsor management. The Schools Triathlon is the UK s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 15 events in 2026 and significantly expand the series We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. Key responsibilities Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond Throughout September to February, present assemblies for the Schools Triathlon to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation. Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online; as well as with participating schools through the delivery of assemblies and in comms prior to the event day. Work with our event delivery partners to deliver 15 events throughout April, May and June 2026, ensuring that the event logistics, host school requirements, participant details are finalised and managing host school relations. Respond to enquiries from parents and guardians on our dedicated inbox and mobile phone when needed. Develop a good working relationship with the Triathlon Committee, made up of Restless Development staff and volunteers, while still keeping the appropriate members informed and bringing in support as and when needed. Update on relevant KPIs and income where needed Support the Senior Fundraising Manager with recruitment of regional volunteers when needed Schools Triathlon social media & PR Lead on all social media activity for the Schools Triathlon across our social media channels Lead on liaising with external PR and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series Lead on being the main contact for all Host School marketing teams, ensuring effective working relationships are in place and maintained to an excellent standard Report monthly on KPIs, ensuring effective tracking for social engagement across all channels Work closely with the Comms team, to ensure best working practices and collaboration is in place Together with the Head of Fundraising, lead on the drafting and development of the Schools Triathlon parent comms Manage the partnership with our events photographers Sponsors Together with the Head of Fundraising, develop a sponsors partnership prospect list that aligns with our social values for year 2027 and beyond Lead on the project plan for our sponsors with support from the Head of Fundraising Set, monitor and report on the progress of KPIs and fundraising as and when needed Work with the wider team to plan and deliver an excellent stewardship journey for sponsors ensuring continued engagement Systems, Processes & Communications Support the wider team with event comms responding in a timely and professional manner. Use DotDigital to communicate to schools and event participants Competent use of Excel to process data and regularly update internal and external databases. Manage the Schools Triathlon website, ensuring that it is up to date and relevant. Accurate and timely logging of information into Restless Development s registration system Eventrac and CRM, Salesforce executing mass imports, new individual records, and regularly cleaning data. Understand and manage fundraising using the digital fundraising platform, JustGiving, ensure all pages set up are logged on our CRM. Other Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given. Support on wider charity initiatives as and when needed Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development s travel policy. Manage our Schools Triathlon Leader programme, working with the wider team to recruit and develop the opportunity for graduates/young people Undertake any other duties as requested by the Head of Fundraising. Job title: Senior Fundraising Events Coordinator Location: North London/Cambridge (with travel to the office once a week) Salary: £37,226 per annum (Band O) Preferred start date: March 2026 Length of contract: 2 years fixed contract Reports to: Head of Fundraising Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and school meetings. Occasional evening and weekend work for Schools Triathlon events in April-June and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest. Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.
Jan 27, 2026
Full time
Senior Fundraising Events Coordinator The role will be hybrid - mostly WFH with coming into the London office at least once a week . About Restless Development Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most We also run the Youth Collective a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally. Our approach to safeguarding Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy. About the role We are looking to hire a Senior Fundraising Events Coordinator within Restless Development s UK Fundraising team. The fundraising team s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale. The Senior Fundraising Events Coordinator will be primarily working on the Schools Triathlon programme and managing all PR & social media comms, and also supporting on both merchandise and sponsor management. The Schools Triathlon is the UK s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 15 events in 2026 and significantly expand the series We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. Key responsibilities Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond Throughout September to February, present assemblies for the Schools Triathlon to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation. Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online; as well as with participating schools through the delivery of assemblies and in comms prior to the event day. Work with our event delivery partners to deliver 15 events throughout April, May and June 2026, ensuring that the event logistics, host school requirements, participant details are finalised and managing host school relations. Respond to enquiries from parents and guardians on our dedicated inbox and mobile phone when needed. Develop a good working relationship with the Triathlon Committee, made up of Restless Development staff and volunteers, while still keeping the appropriate members informed and bringing in support as and when needed. Update on relevant KPIs and income where needed Support the Senior Fundraising Manager with recruitment of regional volunteers when needed Schools Triathlon social media & PR Lead on all social media activity for the Schools Triathlon across our social media channels Lead on liaising with external PR and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series Lead on being the main contact for all Host School marketing teams, ensuring effective working relationships are in place and maintained to an excellent standard Report monthly on KPIs, ensuring effective tracking for social engagement across all channels Work closely with the Comms team, to ensure best working practices and collaboration is in place Together with the Head of Fundraising, lead on the drafting and development of the Schools Triathlon parent comms Manage the partnership with our events photographers Sponsors Together with the Head of Fundraising, develop a sponsors partnership prospect list that aligns with our social values for year 2027 and beyond Lead on the project plan for our sponsors with support from the Head of Fundraising Set, monitor and report on the progress of KPIs and fundraising as and when needed Work with the wider team to plan and deliver an excellent stewardship journey for sponsors ensuring continued engagement Systems, Processes & Communications Support the wider team with event comms responding in a timely and professional manner. Use DotDigital to communicate to schools and event participants Competent use of Excel to process data and regularly update internal and external databases. Manage the Schools Triathlon website, ensuring that it is up to date and relevant. Accurate and timely logging of information into Restless Development s registration system Eventrac and CRM, Salesforce executing mass imports, new individual records, and regularly cleaning data. Understand and manage fundraising using the digital fundraising platform, JustGiving, ensure all pages set up are logged on our CRM. Other Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given. Support on wider charity initiatives as and when needed Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development s travel policy. Manage our Schools Triathlon Leader programme, working with the wider team to recruit and develop the opportunity for graduates/young people Undertake any other duties as requested by the Head of Fundraising. Job title: Senior Fundraising Events Coordinator Location: North London/Cambridge (with travel to the office once a week) Salary: £37,226 per annum (Band O) Preferred start date: March 2026 Length of contract: 2 years fixed contract Reports to: Head of Fundraising Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and school meetings. Occasional evening and weekend work for Schools Triathlon events in April-June and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest. Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.
Senior Philanthropy and Major Gifts Executive The closing date is 26 January 2026 This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. Main duties of the job The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. About us This is a hybrid role; however, due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site, we ask that applicants are able to commute to St Johns Wood at least three days per week, with a preference for four. Job responsibilities Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on midlevel funding applications (£5k£50k) and contribute to highvalue bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support highlevel donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Person Specification 2+ years in Trust & Foundation fundraising or equivalent bidwriting role Proven experience in Trusts & Foundations fundraising, bidwriting, and securing 4figure+ grants. Strong relationshipmanagement skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and valuesdriven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Hospital of St John and St Elizabeth
Jan 27, 2026
Full time
Senior Philanthropy and Major Gifts Executive The closing date is 26 January 2026 This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. Main duties of the job The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. About us This is a hybrid role; however, due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site, we ask that applicants are able to commute to St Johns Wood at least three days per week, with a preference for four. Job responsibilities Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on midlevel funding applications (£5k£50k) and contribute to highvalue bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support highlevel donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Person Specification 2+ years in Trust & Foundation fundraising or equivalent bidwriting role Proven experience in Trusts & Foundations fundraising, bidwriting, and securing 4figure+ grants. Strong relationshipmanagement skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and valuesdriven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Hospital of St John and St Elizabeth
Kickstart your sales career without the cold calling. Sounds good? Read on This sales support role is with a well-established UK manufacturer, working at the cutting edge of technology used in sectors like space, marine and specialist engineering. This is a brilliant entry point for someone early in their career who s already had a taste of administration in sales or customer service, and wants to build on it in a supportive, professional environment. This is a hybrid role after probation, based just south of Middlesbrough and paying £25,553 with generous holiday allowance, annual bonus and healthcare cover You ll be the backbone of the sales team in this role, keeping everything running smoothly behind the scenes. You ll be involved in: Processing sales orders and issuing quotations Managing and updating CRM system with customer data (Salesforce) Acting as first point of contact for customer queries by phone and email Supporting Sales Managers day-to-day with diary management, customer correspondence, etc. Liaising with internal teams and producing sales reports This role suits someone organised, proactive and confident with systems. You ll need: Previous admin experience, supporting a sales or customer service team Strong IT skills and attention to detail A customer-first mindset and clear communication style GCSEs (or equivalent) including English and Maths You ll join a friendly, values-led business that invests in its people, offers structured development, and gives you real commercial exposure early in your career. Apply today!
Jan 27, 2026
Full time
Kickstart your sales career without the cold calling. Sounds good? Read on This sales support role is with a well-established UK manufacturer, working at the cutting edge of technology used in sectors like space, marine and specialist engineering. This is a brilliant entry point for someone early in their career who s already had a taste of administration in sales or customer service, and wants to build on it in a supportive, professional environment. This is a hybrid role after probation, based just south of Middlesbrough and paying £25,553 with generous holiday allowance, annual bonus and healthcare cover You ll be the backbone of the sales team in this role, keeping everything running smoothly behind the scenes. You ll be involved in: Processing sales orders and issuing quotations Managing and updating CRM system with customer data (Salesforce) Acting as first point of contact for customer queries by phone and email Supporting Sales Managers day-to-day with diary management, customer correspondence, etc. Liaising with internal teams and producing sales reports This role suits someone organised, proactive and confident with systems. You ll need: Previous admin experience, supporting a sales or customer service team Strong IT skills and attention to detail A customer-first mindset and clear communication style GCSEs (or equivalent) including English and Maths You ll join a friendly, values-led business that invests in its people, offers structured development, and gives you real commercial exposure early in your career. Apply today!
Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges. Location: London (hybrid) Salary: £34,274 Benefits: Pension, private medical insurance, travel insurance and generous annual leave This is a commercially focused role combining new business development (60%) with account management (40%) , managing relationships with corporate and academic members and driving new partnerships and income. Key responsibilities: Manage and grow a portfolio of corporate and university members Deliver the full membership lifecycle from prospecting to renewal Secure new members, sponsorships and commercial opportunities Maintain a strong sales pipeline and meet income targets Work closely with internal teams and represent the organisation at events About you: Proven experience in B2B sales and account management Strong communication and relationship-building skills Confident working with senior stakeholders CRM experience (Salesforce desirable) Organised, proactive and commercially minded Experience in a membership body, charity or international organisation is desirable. This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint. If this sounds like you and you re keen to hear more, please send your CV to . Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Jan 26, 2026
Full time
Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges. Location: London (hybrid) Salary: £34,274 Benefits: Pension, private medical insurance, travel insurance and generous annual leave This is a commercially focused role combining new business development (60%) with account management (40%) , managing relationships with corporate and academic members and driving new partnerships and income. Key responsibilities: Manage and grow a portfolio of corporate and university members Deliver the full membership lifecycle from prospecting to renewal Secure new members, sponsorships and commercial opportunities Maintain a strong sales pipeline and meet income targets Work closely with internal teams and represent the organisation at events About you: Proven experience in B2B sales and account management Strong communication and relationship-building skills Confident working with senior stakeholders CRM experience (Salesforce desirable) Organised, proactive and commercially minded Experience in a membership body, charity or international organisation is desirable. This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint. If this sounds like you and you re keen to hear more, please send your CV to . Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 26, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Lead, Corporate Infrastructure Administrator (Hybrid - London) page is loaded Lead, Corporate Infrastructure Administrator (Hybrid - London)locations: Remote Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate. WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP) , helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies . By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect. With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include: A Leader in the 2025 Gartner Magic Quadrant for Customer Data Platforms 2025 TrustRadius Award Winner: Buyer's Choice 2024 Invoca Partner Collaboration Award 2024 G2 Leader in Tag Management & Enterprise Data Governance Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024) Named on Destination CRM's 2024 Top 100 Technologies List for Sales Named on the 2024 Best and Brightest in the Nation list BuiltIn's 2024 Best Place to Work WHAT WE ARE LOOKING FOR We are seeking a highly motivated team member to lead the build-out, securing, and automation of our corporate infrastructure, working closely with our US-based Corporate Infrastructure Manager. The ideal candidate will possess a blend of experience across Apple/Mac device management and support (JAMF, Okta), as well as numerous corporate SaaS applications (Salesforce, G Suite, Atlassian, Glean). The candidate will also have extensive experience in supporting a wide range of (remote) corporate users from developers to sales to executives. The ideal candidate will work 2-3 days in our London office. YOUR DAY TO DAY Work with the Corporate Infrastructure Manager on project priorities Manage and mentor junior team members Administer and secure user devices (>550+ users globally) Administer SaaS Applications and Integrations (Slack, Okta, Google Suite, Salesforce, Glean, Atlassian, etc) Respond to and troubleshoot user requests and issues User onboarding and offboarding Collaborate with the hardware and facilities administrator for onboarding and offboarding processes Support security and data privacy policies and initiatives Utilize AI to improve operational functions and end user support Prioritize and escalate issues as needed WHAT YOU BRING TO TEALIUM Bachelor's degree in a technical field or equivalent 5 years of experience in desktop and system administration Previous experience with MDM/Jamf setup, implementation, and administration Previous experience with identity management (Okta) Proven leverage of AI to improve end-user productivity and scale support of corporate infrastructure You proactively seek ways to enhance user productivity, provide the necessary data to support these efforts, and implement improvements. You proactively look for ways to automate tasks and have users self-serve their needs. WAGE TRANSPARENCY In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We're committed to providing clear and consistent compensation information to all applicants, regardless of location.This full-time position offers a base salary range of £70,000 to £90,000 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options. WHY YOU WANT TO WORK HERE At Tealium, we don't just offer the ordinary, we provide the extraordinary: Tealium WOWs (Ways of Work) , our award winning culture is how with think, act and connect together at Tealium Mosaic , our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries Tealium Cares , to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually Tealium Connects (remote-first working) , enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment Tealium Ownership , share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants Tealium Time , paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays Healium , health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness Tealium LIFT (Learning is Facilitated at Tealium) , offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs Health and Related Benefits Programs , offering market competitive benefits programsCollectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity. Offerings vary by level and location.
Jan 26, 2026
Full time
Lead, Corporate Infrastructure Administrator (Hybrid - London) page is loaded Lead, Corporate Infrastructure Administrator (Hybrid - London)locations: Remote Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate. WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP) , helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies . By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect. With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include: A Leader in the 2025 Gartner Magic Quadrant for Customer Data Platforms 2025 TrustRadius Award Winner: Buyer's Choice 2024 Invoca Partner Collaboration Award 2024 G2 Leader in Tag Management & Enterprise Data Governance Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024) Named on Destination CRM's 2024 Top 100 Technologies List for Sales Named on the 2024 Best and Brightest in the Nation list BuiltIn's 2024 Best Place to Work WHAT WE ARE LOOKING FOR We are seeking a highly motivated team member to lead the build-out, securing, and automation of our corporate infrastructure, working closely with our US-based Corporate Infrastructure Manager. The ideal candidate will possess a blend of experience across Apple/Mac device management and support (JAMF, Okta), as well as numerous corporate SaaS applications (Salesforce, G Suite, Atlassian, Glean). The candidate will also have extensive experience in supporting a wide range of (remote) corporate users from developers to sales to executives. The ideal candidate will work 2-3 days in our London office. YOUR DAY TO DAY Work with the Corporate Infrastructure Manager on project priorities Manage and mentor junior team members Administer and secure user devices (>550+ users globally) Administer SaaS Applications and Integrations (Slack, Okta, Google Suite, Salesforce, Glean, Atlassian, etc) Respond to and troubleshoot user requests and issues User onboarding and offboarding Collaborate with the hardware and facilities administrator for onboarding and offboarding processes Support security and data privacy policies and initiatives Utilize AI to improve operational functions and end user support Prioritize and escalate issues as needed WHAT YOU BRING TO TEALIUM Bachelor's degree in a technical field or equivalent 5 years of experience in desktop and system administration Previous experience with MDM/Jamf setup, implementation, and administration Previous experience with identity management (Okta) Proven leverage of AI to improve end-user productivity and scale support of corporate infrastructure You proactively seek ways to enhance user productivity, provide the necessary data to support these efforts, and implement improvements. You proactively look for ways to automate tasks and have users self-serve their needs. WAGE TRANSPARENCY In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We're committed to providing clear and consistent compensation information to all applicants, regardless of location.This full-time position offers a base salary range of £70,000 to £90,000 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options. WHY YOU WANT TO WORK HERE At Tealium, we don't just offer the ordinary, we provide the extraordinary: Tealium WOWs (Ways of Work) , our award winning culture is how with think, act and connect together at Tealium Mosaic , our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries Tealium Cares , to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually Tealium Connects (remote-first working) , enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment Tealium Ownership , share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants Tealium Time , paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays Healium , health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness Tealium LIFT (Learning is Facilitated at Tealium) , offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs Health and Related Benefits Programs , offering market competitive benefits programsCollectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity. Offerings vary by level and location.
Corporate Partnerships Manager City Year UK is seeking an experienced and motivated Corporate Partnerships Manager to drive new business and nurture existing corporate relationships. Join a youth and education charity which empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, our volunteers support children who are furthest away from opportunity in the UK. Position: Corporate Partnerships Manager (internally known as Development Manager) Location: Remote (with travel to London) Hours: Part-time, 4 days per week (28 hours per week) Salary: £40,000 pro rata (£32,000 for 80% part-time role) Duration: Permanent Closing Date: 12th February Interviews: 17th/18th February The Role This role is central to building a strong, sustainable income pipeline and increasing support for our programmes. You will: Identify, cultivate, and secure new corporate partnerships to grow income and impact. Manage and develop a portfolio of corporate accounts, strengthening relationships and maximising financial and in-kind support. Collaborate with the Senior Leadership Team to develop and implement a strategic fundraising approach that increases income, improves renewal rates, and generates a robust pipeline of new partners. Represent City Year UK at external events, meetings, and conferences to promote our mission and build partnerships. Contribute to research, proposal development, and cross-team projects to support organisational objectives. Main areas of responsibility include new business development, account management and external engagement and profile raising. About You We are looking for someone with experience in corporate account management and business development. You will also have experience of: Securing new corporate partnerships and managing existing accounts. Working with senior stakeholders, including trustees, CEOs, or senior executives. Preparing and delivering compelling proposals, presentations, and reports. Managing a portfolio of corporate partners to maximise financial and in-kind support. Using CRM or fundraising databases like Salesforce to manage pipelines, record interactions, and report on partnership progress. Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates. Employee Benefits As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including: Great holiday entitlement Training including degree-level qualifications Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5% Free eye tests and £20 off glasses Interest-free travel season ticket loans and bike loans under the "Cycle to Work Scheme" Interest-free Loans to assist employees with welfare or financial hardship 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing Regular all staff wellbeing sessions with external wellbeing experts Reservist friendly employer - Bronze award Laptop and mobile phone Other areas of experience may include Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Development Officer, Corporate Partnerships Development Manager, Fundraising, Fundraiser, Fundraising Manager. Please note this role is being advertised by NFP People on behalf of our client.
Jan 26, 2026
Full time
Corporate Partnerships Manager City Year UK is seeking an experienced and motivated Corporate Partnerships Manager to drive new business and nurture existing corporate relationships. Join a youth and education charity which empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, our volunteers support children who are furthest away from opportunity in the UK. Position: Corporate Partnerships Manager (internally known as Development Manager) Location: Remote (with travel to London) Hours: Part-time, 4 days per week (28 hours per week) Salary: £40,000 pro rata (£32,000 for 80% part-time role) Duration: Permanent Closing Date: 12th February Interviews: 17th/18th February The Role This role is central to building a strong, sustainable income pipeline and increasing support for our programmes. You will: Identify, cultivate, and secure new corporate partnerships to grow income and impact. Manage and develop a portfolio of corporate accounts, strengthening relationships and maximising financial and in-kind support. Collaborate with the Senior Leadership Team to develop and implement a strategic fundraising approach that increases income, improves renewal rates, and generates a robust pipeline of new partners. Represent City Year UK at external events, meetings, and conferences to promote our mission and build partnerships. Contribute to research, proposal development, and cross-team projects to support organisational objectives. Main areas of responsibility include new business development, account management and external engagement and profile raising. About You We are looking for someone with experience in corporate account management and business development. You will also have experience of: Securing new corporate partnerships and managing existing accounts. Working with senior stakeholders, including trustees, CEOs, or senior executives. Preparing and delivering compelling proposals, presentations, and reports. Managing a portfolio of corporate partners to maximise financial and in-kind support. Using CRM or fundraising databases like Salesforce to manage pipelines, record interactions, and report on partnership progress. Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates. Employee Benefits As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including: Great holiday entitlement Training including degree-level qualifications Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5% Free eye tests and £20 off glasses Interest-free travel season ticket loans and bike loans under the "Cycle to Work Scheme" Interest-free Loans to assist employees with welfare or financial hardship 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing Regular all staff wellbeing sessions with external wellbeing experts Reservist friendly employer - Bronze award Laptop and mobile phone Other areas of experience may include Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Development Officer, Corporate Partnerships Development Manager, Fundraising, Fundraiser, Fundraising Manager. Please note this role is being advertised by NFP People on behalf of our client.
We are a specialized security services provider within a global cybersecurity leader, focused on Security Access Service Edge (SASE), Data Security Posture Management (DSPM), and advanced cloud security technologies. We act as the preferred services extension for channel and vendor partners, delivering scalable, tailored solutions across the full data lifecycle. Our teams build, deploy, optimize, and manage comprehensive data security programs on leading platforms. With centers of excellence across multiple regions, we bring proven expertise to organizations of all sizes and industries worldwide. As part of a global cybersecurity powerhouse with presence in over 45 countries and reach into more than 170, we combine local market insight with worldwide scale and a carefully curated portfolio of top-tier vendors. We collaborate closely with fast-growing cybersecurity innovators (including leaders in SASE, cloud security, and data protection) and support a broad network of value-added resellers, system integrators, and partners. Guided by a culture of innovation, service excellence, and talent development, we seek driven professionals passionate about delivering outstanding results and advancing cybersecurity impact. Role Overview The Director of EMEA and APAC Sales is a senior, quota-carrying leadership position that leads from the front to drive services revenue through our extensive channel ecosystem in EMEA and APAC-including VARs, solution providers, managed service providers, and system integrators. This role plays a pivotal part in the organization's global services growth strategy, serving as the specialized delivery engine for SASE, DSPM, and cloud security services across partner communities. Success demands deep experience in channel-based cybersecurity technology and services sales, executive-level relationship management with partners, and strong leadership of sales teams to deliver high-value outcomes for partners and end customers. The ideal candidate is a dynamic, results-oriented sales leader with a proven record of disciplined forecasting, pipeline development, deal progression, and consistent quota achievement in services. Reporting: General Manager, Specialized Security Services Coverage: EMEA and APAC Travel: Up to 50% Key Responsibilities Channel-Led Revenue Growth Own and achieve services revenue targets through channel partners in EMEA and APAC. Develop and execute a partner-centric go-to-market strategy for SASE and DSPM services, aligned with regional priorities. Accelerate services attach rates and expansion within key vendor-led motions. Identify, recruit, onboard, and scale top-performing channel partners. Establish our specialized services as the go-to delivery partner within the broader ecosystem. Partner Engagement & Enablement Cultivate and maintain executive relationships with leadership at VARs, MSPs, SIs, and solution providers. Collaborate closely with field sales teams and leadership to shape and execute partner-led deal strategies. Create joint account plans centered on repeatable, high-velocity services motions. Equip partners with compelling value propositions, packaging, and commercial frameworks. Lead co-selling and co-marketing programs with vendors and partners. Forecasting, Pipeline & Operating Discipline Deliver accurate weekly, monthly, and quarterly services forecasting. Build and sustain a robust, predictable services pipeline. Conduct rigorous pipeline reviews, forecast sessions, and close-plan execution. Maintain complete visibility into deal stages, risks, and action items. Work with finance and operations to uphold revenue and margin standards. Leadership & Scale Lead, inspire, and scale a channel-focused services sales team with a strong hunter mentality. Implement repeatable sales processes and playbooks aligned with global standards. Foster a high-performance culture built on accountability and results. Serve as a visible leader and advocate for our specialized services across the organization. Qualifications & Experience Required 10+ years of channel services sales experience, with significant time in cybersecurity and a strong focus on selling through partners in EMEA. Proven success selling cybersecurity technologies and services via VARs, MSPs, and system integrators across EMEA markets. Consistent track record of forecast accuracy and quota overachievement. Experience with cybersecurity, cloud security, SASE, DSPM, or related solutions. In-depth knowledge of cybersecurity services (professional, managed, advisory). Demonstrated ability to scale sales teams and hit aggressive growth goals. Background working with global distribution channels and/or VAR networks. Proficiency in sales operations, forecasting, pipeline management, and CRM systems (e.g., Salesforce). Experience at a cybersecurity vendor, distributor, or services-focused organization. Prior success entering or expanding into new markets. Familiarity with vendor attach models and co-sell frameworks. Exemplary leadership and professional conduct with teams and stakeholders. Skills & Attributes Proven quota achiever with a relentless hunting mindset. Channel-first orientation with strong partner credibility. Highly disciplined operator with rigorous forecasting and execution habits. Exceptional executive communication skills. Data-driven, structured, and results-focused. Thrives in fast-paced, evolving environments. High integrity, ownership, and accountability. Why Join Us We are a team of innovative problem-solvers dedicated to turning complex data security challenges into powerful, elegant solutions. Our people think strategically, act decisively, and apply deep expertise to every engagement. We push beyond the ordinary-challenging norms, exploring new approaches, and continuously enhancing customer security postures. If you're energized by curiosity, innovation, and excellence in your field, you'll find a rewarding home here. We are an Equal Opportunity Employer committed to diversity in recruitment and hiring. We value varied backgrounds and perspectives to drive better solutions and serve our customers more effectively. Employment decisions are based on qualifications, merit, and business needs-no discrimination on grounds of race, religion, color, national origin, gender, sexual orientation, disability, or similar characteristics. Benefits Include Medical, Dental, Vision, Life Insurance, Short-Term Disability, FSA, HSA plans Flexible vacation 12 paid holidays Working Conditions Remote work Exempt, salaried position Travel required (up to 50%)
Jan 25, 2026
Full time
We are a specialized security services provider within a global cybersecurity leader, focused on Security Access Service Edge (SASE), Data Security Posture Management (DSPM), and advanced cloud security technologies. We act as the preferred services extension for channel and vendor partners, delivering scalable, tailored solutions across the full data lifecycle. Our teams build, deploy, optimize, and manage comprehensive data security programs on leading platforms. With centers of excellence across multiple regions, we bring proven expertise to organizations of all sizes and industries worldwide. As part of a global cybersecurity powerhouse with presence in over 45 countries and reach into more than 170, we combine local market insight with worldwide scale and a carefully curated portfolio of top-tier vendors. We collaborate closely with fast-growing cybersecurity innovators (including leaders in SASE, cloud security, and data protection) and support a broad network of value-added resellers, system integrators, and partners. Guided by a culture of innovation, service excellence, and talent development, we seek driven professionals passionate about delivering outstanding results and advancing cybersecurity impact. Role Overview The Director of EMEA and APAC Sales is a senior, quota-carrying leadership position that leads from the front to drive services revenue through our extensive channel ecosystem in EMEA and APAC-including VARs, solution providers, managed service providers, and system integrators. This role plays a pivotal part in the organization's global services growth strategy, serving as the specialized delivery engine for SASE, DSPM, and cloud security services across partner communities. Success demands deep experience in channel-based cybersecurity technology and services sales, executive-level relationship management with partners, and strong leadership of sales teams to deliver high-value outcomes for partners and end customers. The ideal candidate is a dynamic, results-oriented sales leader with a proven record of disciplined forecasting, pipeline development, deal progression, and consistent quota achievement in services. Reporting: General Manager, Specialized Security Services Coverage: EMEA and APAC Travel: Up to 50% Key Responsibilities Channel-Led Revenue Growth Own and achieve services revenue targets through channel partners in EMEA and APAC. Develop and execute a partner-centric go-to-market strategy for SASE and DSPM services, aligned with regional priorities. Accelerate services attach rates and expansion within key vendor-led motions. Identify, recruit, onboard, and scale top-performing channel partners. Establish our specialized services as the go-to delivery partner within the broader ecosystem. Partner Engagement & Enablement Cultivate and maintain executive relationships with leadership at VARs, MSPs, SIs, and solution providers. Collaborate closely with field sales teams and leadership to shape and execute partner-led deal strategies. Create joint account plans centered on repeatable, high-velocity services motions. Equip partners with compelling value propositions, packaging, and commercial frameworks. Lead co-selling and co-marketing programs with vendors and partners. Forecasting, Pipeline & Operating Discipline Deliver accurate weekly, monthly, and quarterly services forecasting. Build and sustain a robust, predictable services pipeline. Conduct rigorous pipeline reviews, forecast sessions, and close-plan execution. Maintain complete visibility into deal stages, risks, and action items. Work with finance and operations to uphold revenue and margin standards. Leadership & Scale Lead, inspire, and scale a channel-focused services sales team with a strong hunter mentality. Implement repeatable sales processes and playbooks aligned with global standards. Foster a high-performance culture built on accountability and results. Serve as a visible leader and advocate for our specialized services across the organization. Qualifications & Experience Required 10+ years of channel services sales experience, with significant time in cybersecurity and a strong focus on selling through partners in EMEA. Proven success selling cybersecurity technologies and services via VARs, MSPs, and system integrators across EMEA markets. Consistent track record of forecast accuracy and quota overachievement. Experience with cybersecurity, cloud security, SASE, DSPM, or related solutions. In-depth knowledge of cybersecurity services (professional, managed, advisory). Demonstrated ability to scale sales teams and hit aggressive growth goals. Background working with global distribution channels and/or VAR networks. Proficiency in sales operations, forecasting, pipeline management, and CRM systems (e.g., Salesforce). Experience at a cybersecurity vendor, distributor, or services-focused organization. Prior success entering or expanding into new markets. Familiarity with vendor attach models and co-sell frameworks. Exemplary leadership and professional conduct with teams and stakeholders. Skills & Attributes Proven quota achiever with a relentless hunting mindset. Channel-first orientation with strong partner credibility. Highly disciplined operator with rigorous forecasting and execution habits. Exceptional executive communication skills. Data-driven, structured, and results-focused. Thrives in fast-paced, evolving environments. High integrity, ownership, and accountability. Why Join Us We are a team of innovative problem-solvers dedicated to turning complex data security challenges into powerful, elegant solutions. Our people think strategically, act decisively, and apply deep expertise to every engagement. We push beyond the ordinary-challenging norms, exploring new approaches, and continuously enhancing customer security postures. If you're energized by curiosity, innovation, and excellence in your field, you'll find a rewarding home here. We are an Equal Opportunity Employer committed to diversity in recruitment and hiring. We value varied backgrounds and perspectives to drive better solutions and serve our customers more effectively. Employment decisions are based on qualifications, merit, and business needs-no discrimination on grounds of race, religion, color, national origin, gender, sexual orientation, disability, or similar characteristics. Benefits Include Medical, Dental, Vision, Life Insurance, Short-Term Disability, FSA, HSA plans Flexible vacation 12 paid holidays Working Conditions Remote work Exempt, salaried position Travel required (up to 50%)
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Location: London, Manchester, Birmingham, Leeds or Bristol Leading a team of Chinese Category Field Sales Executives nationally About the team United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories. About the role Reporting directly to the Head of Sales and working closely with the Regional Directors and their leadership teams, the Regional Sales Managers will be responsible for the Chinese category sales team across UKI and its performance. You will be managing a team of Field Sales Executives, ensuring that they hit their sales targets. This will involve direct support in-the-field signing best local restaurants in deals which require compelling proposals and complex negotiations. You will also be supporting the Regional managers to ensure we translate local knowledge to your team's priorities and work closely with the Regional Directors to ensure your team delivers the Regional strategies. You will role model best-in-class behaviours in Salesforce and support the roll-out of training programmes developed by the central sales organisation and Head of Sales in addition to providing 2 way feedback. What you'll do Managing your team of direct reports to map, prospect, pitch and close the highest potential restaurants across your region in an organised fashion. Work with commercial teams to structure complex deals and negotiate effectively with restaurants to achieve the best outcomes for Deliveroo. Own overall pipeline management in your region with regular reviews. Understand and succinctly communicate Deliveroo's value proposition to support the sell in to restaurants (physical visits, emails, calls, and social media). Keep senior internal stakeholders informed of the sales progress within your region. Significant time in field leading their teams on the ground - providing structure, clarity on priorities and setting clear and stretching goals. Hire top tier talent working with recruitment and then manage onboarding - role modelling best practices and embedding tools, processes and rules of engagement. Strict management of underperformance via PiPs working directly with HR. Gain insight in field into challenges and opportunities for the sales team and work with the Head of Sales to roll out improvements (e.g., SF efficiencies). Work closely alongside RMs/CMs to align on regional priorities (e.g., CVP gaps) and support BDMs with deals/negotiations with key partners involving cross functional support (e.g., Marketing). Optimise how their teams work the market including efficient routing. Track competitor moves and surface market insights that inform broader sales strategy. The first point of escalation for the RSM team, resolving local issues quickly and keeping their region aligned with wider sales and cross functional priorities. Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have an interest in new and different cuisines. Key Goal: Number priority restaurants signed each month in your Region. Additional goals include: Onboarding excellence and upsells - e.g. maximising commercial opportunity, selling in marketing packages at launch, menu completeness at go live. Time spent giving feedback and training to more junior team members of the team on their sales performance. Requirements Be comfortable with targeting new business and have sales experience. 5+ years of sales and commercial experience. Time spent managing a team and ensuring that they hit targets. Negotiator able to structure win win deals for restaurants and for Deliveroo. Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo. Be able to demonstrate product and industry knowledge to clients. Aspiring leader able to influence colleagues to achieve team goals. Capable of managing cross functional initiatives to improve ways of working. Take ownership and work within demanding targets. Have an interest in all things food and restaurants. Be tenacious and motivated. Live within assigned region. UK Driving Licence and a car. Fluent in Mandarin. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance.
Jan 24, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Location: London, Manchester, Birmingham, Leeds or Bristol Leading a team of Chinese Category Field Sales Executives nationally About the team United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories. About the role Reporting directly to the Head of Sales and working closely with the Regional Directors and their leadership teams, the Regional Sales Managers will be responsible for the Chinese category sales team across UKI and its performance. You will be managing a team of Field Sales Executives, ensuring that they hit their sales targets. This will involve direct support in-the-field signing best local restaurants in deals which require compelling proposals and complex negotiations. You will also be supporting the Regional managers to ensure we translate local knowledge to your team's priorities and work closely with the Regional Directors to ensure your team delivers the Regional strategies. You will role model best-in-class behaviours in Salesforce and support the roll-out of training programmes developed by the central sales organisation and Head of Sales in addition to providing 2 way feedback. What you'll do Managing your team of direct reports to map, prospect, pitch and close the highest potential restaurants across your region in an organised fashion. Work with commercial teams to structure complex deals and negotiate effectively with restaurants to achieve the best outcomes for Deliveroo. Own overall pipeline management in your region with regular reviews. Understand and succinctly communicate Deliveroo's value proposition to support the sell in to restaurants (physical visits, emails, calls, and social media). Keep senior internal stakeholders informed of the sales progress within your region. Significant time in field leading their teams on the ground - providing structure, clarity on priorities and setting clear and stretching goals. Hire top tier talent working with recruitment and then manage onboarding - role modelling best practices and embedding tools, processes and rules of engagement. Strict management of underperformance via PiPs working directly with HR. Gain insight in field into challenges and opportunities for the sales team and work with the Head of Sales to roll out improvements (e.g., SF efficiencies). Work closely alongside RMs/CMs to align on regional priorities (e.g., CVP gaps) and support BDMs with deals/negotiations with key partners involving cross functional support (e.g., Marketing). Optimise how their teams work the market including efficient routing. Track competitor moves and surface market insights that inform broader sales strategy. The first point of escalation for the RSM team, resolving local issues quickly and keeping their region aligned with wider sales and cross functional priorities. Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have an interest in new and different cuisines. Key Goal: Number priority restaurants signed each month in your Region. Additional goals include: Onboarding excellence and upsells - e.g. maximising commercial opportunity, selling in marketing packages at launch, menu completeness at go live. Time spent giving feedback and training to more junior team members of the team on their sales performance. Requirements Be comfortable with targeting new business and have sales experience. 5+ years of sales and commercial experience. Time spent managing a team and ensuring that they hit targets. Negotiator able to structure win win deals for restaurants and for Deliveroo. Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo. Be able to demonstrate product and industry knowledge to clients. Aspiring leader able to influence colleagues to achieve team goals. Capable of managing cross functional initiatives to improve ways of working. Take ownership and work within demanding targets. Have an interest in all things food and restaurants. Be tenacious and motivated. Live within assigned region. UK Driving Licence and a car. Fluent in Mandarin. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance.
Axis CLC is a national property maintenance and compliance partner, delivering essential repairs, refurbishment and building safety services to keep the UK s homes and public buildings operating at their best. We combine nationwide capability with strong regional delivery, trusted by housing providers, local authorities and public-sector clients across the country. We are now seeking an experienced Partnership / Business Development Manager to own and grow a regional portfolio, winning, retaining and expanding contracts across the North. You will develop a high-quality pipeline, build senior client relationships, drive pre-construction activity, and convert opportunities into profitable, sustainable work. This role will be based from our Newcastle office, with regular travel across the region to meet clients and partners. We also offer the flexibility of hybrid working, aligned to business needs. What you ll deliver Growth: Build and maintain a qualified pipeline across the North; meet quarterly pipeline and order-intake targets. Retention & expansion: Protect key accounts and deliver growth plans across repairs, planned, compliance and retrofit. Client advocacy: Enhance client satisfaction/NPS through structured reviews and rapid escalation handling. Improved win rates: Lead early capture, opportunity shaping and price/quality alignment with Operational and Commercial teams. Market visibility: Strengthen Axis CLC s profile with frameworks, consortia and sector bodies; support Marketing with events and sector content. Key Responsibilities Client & Account Management Map stakeholders and decision-makers; develop multi-level relationships across asset, repairs, sustainability and procurement. Drive pre-tender engagement and secure framework positions. Opportunity Development Manage the pipeline (CRM) from early engagement to award, ensuring nothing is missed and priorities focus on winnable opportunities. Deliver targeted communications that support proactive business development. Pre-Construction & Bids Shape solutions with Ops and Commercial, including scope, programme, risk, technical approach and internal approvals. Lead capture plans, value propositions, case studies, client presentations and win themes. Support PQQ/ITT submissions with high-quality, accurate content. Commercial Insight Support pricing strategy, benchmarking, KPIs and contract mechanisms including SoRs, open-book and gainshare. Reporting & Market Intelligence Maintain CRM accuracy, contacts, meetings, deal stages and probabilities. Report weekly on pipeline, forecasts, risks and required actions. Track frameworks, procurement routes, competitors and policy trends (e.g., decarbonisation, Net Zero, social value). Collaboration Work cross-functionally with Operations, Commercial, Bids, Marketing, Finance, Compliance and Internal Comms. Experience We re Looking For Strong experience in business development, partnerships or account growth within social housing, property maintenance, construction or FM. Proven track record winning and growing contracts (repairs, planned, compliance, retrofit). Strong commercial acumen (pricing, KPIs, SLAs, risk allocation, SoRs). Excellent stakeholder engagement and presentation skills at all levels. CRM discipline (HubSpot, Salesforce, Dynamics or similar). Full UK driving licence; regional travel required. What We Offer Competitive base salary, plus performance bonus 25 days holiday + bank holidays Pension, medical scheme options and life assurance Car allowance Employee rewards and wellbeing programme Why Axis CLC? You ll be joining a national team with opportunities across a wide range of sectors, from housing and education to healthcare, defence and commercial property. With strong internal career pathways and a culture of developing talent, we offer long-term stability and growth. We re Committed to Inclusion We celebrate and value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Jan 24, 2026
Full time
Axis CLC is a national property maintenance and compliance partner, delivering essential repairs, refurbishment and building safety services to keep the UK s homes and public buildings operating at their best. We combine nationwide capability with strong regional delivery, trusted by housing providers, local authorities and public-sector clients across the country. We are now seeking an experienced Partnership / Business Development Manager to own and grow a regional portfolio, winning, retaining and expanding contracts across the North. You will develop a high-quality pipeline, build senior client relationships, drive pre-construction activity, and convert opportunities into profitable, sustainable work. This role will be based from our Newcastle office, with regular travel across the region to meet clients and partners. We also offer the flexibility of hybrid working, aligned to business needs. What you ll deliver Growth: Build and maintain a qualified pipeline across the North; meet quarterly pipeline and order-intake targets. Retention & expansion: Protect key accounts and deliver growth plans across repairs, planned, compliance and retrofit. Client advocacy: Enhance client satisfaction/NPS through structured reviews and rapid escalation handling. Improved win rates: Lead early capture, opportunity shaping and price/quality alignment with Operational and Commercial teams. Market visibility: Strengthen Axis CLC s profile with frameworks, consortia and sector bodies; support Marketing with events and sector content. Key Responsibilities Client & Account Management Map stakeholders and decision-makers; develop multi-level relationships across asset, repairs, sustainability and procurement. Drive pre-tender engagement and secure framework positions. Opportunity Development Manage the pipeline (CRM) from early engagement to award, ensuring nothing is missed and priorities focus on winnable opportunities. Deliver targeted communications that support proactive business development. Pre-Construction & Bids Shape solutions with Ops and Commercial, including scope, programme, risk, technical approach and internal approvals. Lead capture plans, value propositions, case studies, client presentations and win themes. Support PQQ/ITT submissions with high-quality, accurate content. Commercial Insight Support pricing strategy, benchmarking, KPIs and contract mechanisms including SoRs, open-book and gainshare. Reporting & Market Intelligence Maintain CRM accuracy, contacts, meetings, deal stages and probabilities. Report weekly on pipeline, forecasts, risks and required actions. Track frameworks, procurement routes, competitors and policy trends (e.g., decarbonisation, Net Zero, social value). Collaboration Work cross-functionally with Operations, Commercial, Bids, Marketing, Finance, Compliance and Internal Comms. Experience We re Looking For Strong experience in business development, partnerships or account growth within social housing, property maintenance, construction or FM. Proven track record winning and growing contracts (repairs, planned, compliance, retrofit). Strong commercial acumen (pricing, KPIs, SLAs, risk allocation, SoRs). Excellent stakeholder engagement and presentation skills at all levels. CRM discipline (HubSpot, Salesforce, Dynamics or similar). Full UK driving licence; regional travel required. What We Offer Competitive base salary, plus performance bonus 25 days holiday + bank holidays Pension, medical scheme options and life assurance Car allowance Employee rewards and wellbeing programme Why Axis CLC? You ll be joining a national team with opportunities across a wide range of sectors, from housing and education to healthcare, defence and commercial property. With strong internal career pathways and a culture of developing talent, we offer long-term stability and growth. We re Committed to Inclusion We celebrate and value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Job Posting TitlePrincipal Solutions Architect (UK) Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Role: Transform our clients through world class CX Join our dynamic technology team and be at the forefront of digital transformation as a Principal Solution Architect, driving technical solutions and innovation across transformative programmes in both pre-sales and delivery in large scale BPX deals. You will operate as a senior technology voice, combining deep technical expertise with strategic business acumen to drive outcomes that matter. This strategic role drives solution architecture development, and cross-functional integration throughout the opportunity lifecycle-from initial shaping through successful transition to delivery. The ideal candidate combines deep technical expertise with proven experience with large scale projects, including competitive analysis, estimation methodologies, and compliance frameworks. This role will require you to see and drive towards the company strategy while rolling up your sleeves to create compelling, differentiated, and executable solutions for our customers. Key Responsibilities Solution Leadership & Strategy • Lead solution design and strategy for large, complex government pursuits• Define and oversee technical win themes, discriminators, and innovation differentiators• Collaborate with capture managers and business development teams to shape opportunities pre-RFP through deep, meaningful and direct engagement with customers• Facilitate and lead solution reviews with executives and subject matter experts• Lead large, complex initiatives of strategic importance involving cross-functional teams Technical Architecture & Innovation • Design scalable, extensible, and flexible solutions leveraging cutting-edge technologies• Incorporate capabilities from Maximus Accelerators and internal reusable capabilities and offerings to drive differentiation• Leverage reference architectures, demonstrations, playbooks, and various technology artifacts• Stay current with leading solution architectures and industry hyperscalers (AWS, Microsoft, Google, ServiceNow, Salesforce)• Ensure compliance with technical requirements and validate solution feasibility Proposal Development & Competitive Analysis • Own technical solutions for RFI, RFP, and RFQ responses, including whitepaper creation and concept development.• Conduct competitive analysis of industry pricing approaches and award trends• Support Black Hat exercises at bid level and perform market/sector competitive analysis• Review technology solutions for compliance with federal and corporate standards Estimation & Cost Management • Own and drive competitive top-down estimates using expert judgment, comparative/analogous estimation, parametric estimation, and three-point estimation techniques• Guide teams on estimation best practices, cost optimizations, risk quantification, and pricing strategies• Interface with pricing and delivery teams to ensure solution viability and cost realism• Assess market trends, seasonal impacts, and service level agreement implications Team Leadership & Collaboration • Lead and mentor other Solution Architects to advance in both their capabilities and their careers.• Provide guidance, coaching, and training to technical employees across the organization• Act as bridge between technical teams and non-technical stakeholders both internal and external to Maximus.• Collaborate with operations, information security, and human resource teams early in capture process to ensure implementable solutions• Work directly with customers to understand needs to design tailored solutions Implementation • Work with delivery teams to build implementation plans addressing technical operational readiness• Fulfil the chief engineer role for project delivery - you design it, you build it.• Ensure solutions are designed with implementation and operational considerations• Collaborate with delivery teams to guarantee effective operational implementation Communication & Stakeholder Management • Develop and deliver presentations and demonstrations to internal and external stakeholders• Communicate complex technical concepts to senior leadership and non-technical audiences• Build trust and credibility through consistent delivery and transparency• Present high-level solution concepts and estimation models to stakeholders Essential Skills - What You'll Bring • Deep technical and hands on understanding of modern cloud platforms, including AI and data solutions.• Proven experience delivering material impact in creating winning technology solutions for large bids (£20-200M+), large contracts, or public sector clients, ideally leveraging AI as a USP.• Deep experience in several of the following technologies: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management including native AI capability• Outstanding communication-able to explain complex topics to technical and non-technical audiences with clarity and confidence.• Strong stakeholder management and relationship-building across diverse teams.• Collaborative mindset-enthusiastic about co-creating with colleagues, partners, and clients.• Driving capability modelling sessions with business, vendors and technology stakeholders to create roadmap architectures• Agile approach to problem-solving and adaptability in dynamic environments.• Experience with Managed Services, IT Services, and Software Development opportunities• Experience in one or more additional technology areas such as Secure Software, DevOps, CI/CD, or Site Reliability Engineering; Data Management and Governance; Data Science; Data Analytics; infrastructure; cloud; platform; software as a service offering.• Track record of crafting solution architectures rooted in business needs, customer journeys, and innovation.• Ability to thrive in flexible, fast-paced environments across multiple time zones• String commercial acumen, including understanding pricing models• Excellent organisational skills-comfortable juggling multiple priorities and deadlines.• Curiosity and a desire for continuous learning in technology and beyond.• A passion for presenting, public speaking, or sharing insights at industry events. Desirable Skills - What Makes You Stand Out • Experience in designing and implementing secure cloud solutions and proficient in cybersecurity• Compliance standards, and risk management framework experience through the delivery and accreditation of solutions in a highly regulated customer environment.• Experience supporting Black Hat exercises at bid level• Knowledge of security, monitoring, performance, and SLA standards• Comfort with cross-cultural, cross-functional collaboration in global organisations.• Recognition for empowering inclusive, diverse teams and championing ethical technology.Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and
Jan 23, 2026
Full time
Job Posting TitlePrincipal Solutions Architect (UK) Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Role: Transform our clients through world class CX Join our dynamic technology team and be at the forefront of digital transformation as a Principal Solution Architect, driving technical solutions and innovation across transformative programmes in both pre-sales and delivery in large scale BPX deals. You will operate as a senior technology voice, combining deep technical expertise with strategic business acumen to drive outcomes that matter. This strategic role drives solution architecture development, and cross-functional integration throughout the opportunity lifecycle-from initial shaping through successful transition to delivery. The ideal candidate combines deep technical expertise with proven experience with large scale projects, including competitive analysis, estimation methodologies, and compliance frameworks. This role will require you to see and drive towards the company strategy while rolling up your sleeves to create compelling, differentiated, and executable solutions for our customers. Key Responsibilities Solution Leadership & Strategy • Lead solution design and strategy for large, complex government pursuits• Define and oversee technical win themes, discriminators, and innovation differentiators• Collaborate with capture managers and business development teams to shape opportunities pre-RFP through deep, meaningful and direct engagement with customers• Facilitate and lead solution reviews with executives and subject matter experts• Lead large, complex initiatives of strategic importance involving cross-functional teams Technical Architecture & Innovation • Design scalable, extensible, and flexible solutions leveraging cutting-edge technologies• Incorporate capabilities from Maximus Accelerators and internal reusable capabilities and offerings to drive differentiation• Leverage reference architectures, demonstrations, playbooks, and various technology artifacts• Stay current with leading solution architectures and industry hyperscalers (AWS, Microsoft, Google, ServiceNow, Salesforce)• Ensure compliance with technical requirements and validate solution feasibility Proposal Development & Competitive Analysis • Own technical solutions for RFI, RFP, and RFQ responses, including whitepaper creation and concept development.• Conduct competitive analysis of industry pricing approaches and award trends• Support Black Hat exercises at bid level and perform market/sector competitive analysis• Review technology solutions for compliance with federal and corporate standards Estimation & Cost Management • Own and drive competitive top-down estimates using expert judgment, comparative/analogous estimation, parametric estimation, and three-point estimation techniques• Guide teams on estimation best practices, cost optimizations, risk quantification, and pricing strategies• Interface with pricing and delivery teams to ensure solution viability and cost realism• Assess market trends, seasonal impacts, and service level agreement implications Team Leadership & Collaboration • Lead and mentor other Solution Architects to advance in both their capabilities and their careers.• Provide guidance, coaching, and training to technical employees across the organization• Act as bridge between technical teams and non-technical stakeholders both internal and external to Maximus.• Collaborate with operations, information security, and human resource teams early in capture process to ensure implementable solutions• Work directly with customers to understand needs to design tailored solutions Implementation • Work with delivery teams to build implementation plans addressing technical operational readiness• Fulfil the chief engineer role for project delivery - you design it, you build it.• Ensure solutions are designed with implementation and operational considerations• Collaborate with delivery teams to guarantee effective operational implementation Communication & Stakeholder Management • Develop and deliver presentations and demonstrations to internal and external stakeholders• Communicate complex technical concepts to senior leadership and non-technical audiences• Build trust and credibility through consistent delivery and transparency• Present high-level solution concepts and estimation models to stakeholders Essential Skills - What You'll Bring • Deep technical and hands on understanding of modern cloud platforms, including AI and data solutions.• Proven experience delivering material impact in creating winning technology solutions for large bids (£20-200M+), large contracts, or public sector clients, ideally leveraging AI as a USP.• Deep experience in several of the following technologies: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management including native AI capability• Outstanding communication-able to explain complex topics to technical and non-technical audiences with clarity and confidence.• Strong stakeholder management and relationship-building across diverse teams.• Collaborative mindset-enthusiastic about co-creating with colleagues, partners, and clients.• Driving capability modelling sessions with business, vendors and technology stakeholders to create roadmap architectures• Agile approach to problem-solving and adaptability in dynamic environments.• Experience with Managed Services, IT Services, and Software Development opportunities• Experience in one or more additional technology areas such as Secure Software, DevOps, CI/CD, or Site Reliability Engineering; Data Management and Governance; Data Science; Data Analytics; infrastructure; cloud; platform; software as a service offering.• Track record of crafting solution architectures rooted in business needs, customer journeys, and innovation.• Ability to thrive in flexible, fast-paced environments across multiple time zones• String commercial acumen, including understanding pricing models• Excellent organisational skills-comfortable juggling multiple priorities and deadlines.• Curiosity and a desire for continuous learning in technology and beyond.• A passion for presenting, public speaking, or sharing insights at industry events. Desirable Skills - What Makes You Stand Out • Experience in designing and implementing secure cloud solutions and proficient in cybersecurity• Compliance standards, and risk management framework experience through the delivery and accreditation of solutions in a highly regulated customer environment.• Experience supporting Black Hat exercises at bid level• Knowledge of security, monitoring, performance, and SLA standards• Comfort with cross-cultural, cross-functional collaboration in global organisations.• Recognition for empowering inclusive, diverse teams and championing ethical technology.Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and
Corporate Partnerships Manager City Year UK is seeking an experienced and motivated Corporate Partnerships Manager to drive new business and nurture existing corporate relationships. Join a youth and education charity which empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, our volunteers support children who are furthest away from opportunity in the UK. Position: Corporate Partnerships Manager (internally known as Development Manager) Location: Remote (with travel to London) Hours: Part-time, 4 days per week (28 hours per week) Salary: £40,000 pro rata (£32,000 for 80% part-time role) Duration: Permanent Closing Date: 12th February Interviews: 17th/18th February The Role This role is central to building a strong, sustainable income pipeline and increasing support for our programmes. You will: Identify, cultivate, and secure new corporate partnerships to grow income and impact. Manage and develop a portfolio of corporate accounts, strengthening relationships and maximising financial and in-kind support. Collaborate with the Senior Leadership Team to develop and implement a strategic fundraising approach that increases income, improves renewal rates, and generates a robust pipeline of new partners. Represent City Year UK at external events, meetings, and conferences to promote our mission and build partnerships. Contribute to research, proposal development, and cross-team projects to support organisational objectives. Main areas of responsibility include new business development, account management and external engagement and profile raising. About You We are looking for someone with experience in corporate account management and business development. You will also have experience of: Securing new corporate partnerships and managing existing accounts. Working with senior stakeholders, including trustees, CEOs, or senior executives. Preparing and delivering compelling proposals, presentations, and reports. Managing a portfolio of corporate partners to maximise financial and in-kind support. Using CRM or fundraising databases like Salesforce to manage pipelines, record interactions, and report on partnership progress. Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates. Employee Benefits As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including: Great holiday entitlement Training including degree-level qualifications Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5% Free eye tests and £20 off glasses Interest-free travel season ticket loans and bike loans under the Cycle to Work Scheme Interest-free Loans to assist employees with welfare or financial hardship 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing Regular all staff wellbeing sessions with external wellbeing experts Reservist friendly employer - Bronze award Laptop and mobile phone Other areas of experience may include Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Development Officer, Corporate Partnerships Development Manager, Fundraising, Fundraiser, Fundraising Manager. Please note this role is being advertised by NFP People on behalf of our client.
Jan 23, 2026
Full time
Corporate Partnerships Manager City Year UK is seeking an experienced and motivated Corporate Partnerships Manager to drive new business and nurture existing corporate relationships. Join a youth and education charity which empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, our volunteers support children who are furthest away from opportunity in the UK. Position: Corporate Partnerships Manager (internally known as Development Manager) Location: Remote (with travel to London) Hours: Part-time, 4 days per week (28 hours per week) Salary: £40,000 pro rata (£32,000 for 80% part-time role) Duration: Permanent Closing Date: 12th February Interviews: 17th/18th February The Role This role is central to building a strong, sustainable income pipeline and increasing support for our programmes. You will: Identify, cultivate, and secure new corporate partnerships to grow income and impact. Manage and develop a portfolio of corporate accounts, strengthening relationships and maximising financial and in-kind support. Collaborate with the Senior Leadership Team to develop and implement a strategic fundraising approach that increases income, improves renewal rates, and generates a robust pipeline of new partners. Represent City Year UK at external events, meetings, and conferences to promote our mission and build partnerships. Contribute to research, proposal development, and cross-team projects to support organisational objectives. Main areas of responsibility include new business development, account management and external engagement and profile raising. About You We are looking for someone with experience in corporate account management and business development. You will also have experience of: Securing new corporate partnerships and managing existing accounts. Working with senior stakeholders, including trustees, CEOs, or senior executives. Preparing and delivering compelling proposals, presentations, and reports. Managing a portfolio of corporate partners to maximise financial and in-kind support. Using CRM or fundraising databases like Salesforce to manage pipelines, record interactions, and report on partnership progress. Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates. Employee Benefits As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including: Great holiday entitlement Training including degree-level qualifications Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5% Free eye tests and £20 off glasses Interest-free travel season ticket loans and bike loans under the Cycle to Work Scheme Interest-free Loans to assist employees with welfare or financial hardship 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing Regular all staff wellbeing sessions with external wellbeing experts Reservist friendly employer - Bronze award Laptop and mobile phone Other areas of experience may include Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Development Officer, Corporate Partnerships Development Manager, Fundraising, Fundraiser, Fundraising Manager. Please note this role is being advertised by NFP People on behalf of our client.
Methods Business and Digital Technology
Hackney, London
Methods is currently recruiting for a Security Business Partner to join our team on a permanent basis. The Security Business Partner will be expected to manage the Onboarding and Security team that work as part of the Methods Compliance and Security Team. They will manage, support and administer Methods and its associated businesses onboarding and offboarding of all permanent staff, contractors and associates. In close coordination with the Recruiters they are responsible for processes and workflows that enable the smooth onboarding and offboarding of resources, and their individual aftercare requirements. The team represents Methods and the Alten Group as one of the first contact points and as such offering a smooth onboarding experience that is welcoming and professional setting up new starters for the journey ahead is paramount. The role will require a self motivated individual to provide largely independent day to day management of the team and to advise senior management and stakeholders on the development of policy and protocol. Responsibilities Onboarding Offboarding Security Clearance (SC) and Vetting Management Contract, Supplier documentation Management of the SLA's in the ticketing system to ensure that we have initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff, contractors and associates ensuring they are completed in the correct time frame to begin work. Defining processes in line with government regulations and managing the checking of documentation, ID and Right to Work, references and managing DBS checks. Managing the processes and SLA's with offboarding all staff, contractors and associates; this will include the creation of termination and offboarding letters and the deactivation of Security Clearances. Ensure adherence with HMG GovS007 and IPSA requirements Creating a smooth onboarding experience and advising all new starters of actions and documentation needed Manage the tracking of clearances at all levels, including transfer of security clearance between Government departments or other companies Ensuring all information is appropriately stored in the correct systems and tools, updating systems with relevant details for each individual, supplier and client kept up to date. Managing the recording and tracking information for new and current clearances against current supplier records ensuring new certificates or vetting renewals are requested in timely manner. Responsibility for the filing and documentation for security related contracts Act as a point of contact and SME for all Group staff to manage any queries on clearances and engaging effectively in the formation and maintenance of day to day working relationships with all stakeholders, liaising with project and account managers on project clearance requirements and interpreting SALs. Be the escalation point for the security team Ensure the timely communication with suppliers and clients about status of clearances and onboarding. Issue security clearance confirmation letters and administer SC Aftercare requirements. Will undertake responsibility for internal and external Auditing support and Non conformance logging material and contribute to wider site audits in support of HMG SPF. Support and manage facility security requirement implementation. Internal and external Auditing support and Non conformance logging. This includes support for the businesses certifications. Will record all security incidents and assist in their investigation and reporting. Responsible for oversight of the secure storage, destruction and accountability of Company Sensitive and Protectively Marked material ensuring that material is appropriately stored in the correct systems and tools, updating Salesforce with relevant details for each individual, supplier and client kept up to date. Responsible for developing and delivering effective security awareness advice to programme teams and senior management. Responsible for contributing to the compilation and updating of new employee security induction material, creating security policies and procedures to meet corporate and regulatory requirements. Mentor others within the Onboarding and Security team in a technical and consultancy capacity. Liaise with the company Security Controller with any queries or complex issues. Be the deputy Security Controller. Any other reasonable requests from management aligned to security related matters. Essential Skills and Experience Experience of working with Defence and government security vetting requirements, with at least five years of experience in this role. Good organisational and time management skills are a must as you will have multiple priorities. Strong knowledge of recruitment administration. Excellent attention to detail. Great communication skills and the ability to cultivate trusting relationships. Articulate with a high level of verbal and written English. Flexible attitude with the ability to adapt whilst working under pressure. Experience with Salesforce beneficial. This role will require you to have or be willing to go through Security Clearance and be a sole UK national. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By Joining Us You Can Expect Autonomy to develop and grow your skills and experience. Be part of exciting project work that is making a difference in society. Strong, inspiring and thought provoking leadership. A supportive and collaborative environment. Development access to LinkedIn Learning, a management development programme, and training. Wellness 24/7 confidential employee assistance programme. Flexible Working including home working and part time. Social office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes. Time Off 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year. Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Discretionary Company Bonus based on company and individual performance. Life Assurance of 4 times base salary. Private Medical Insurance which is non contributory (spouse and dependants included). Worldwide Travel Insurance which is non contributory (spouse and dependants included). Enhanced Maternity and Paternity Pay Travel season ticket loan, cycle to work scheme. For a full list of benefits please visit our website
Jan 23, 2026
Full time
Methods is currently recruiting for a Security Business Partner to join our team on a permanent basis. The Security Business Partner will be expected to manage the Onboarding and Security team that work as part of the Methods Compliance and Security Team. They will manage, support and administer Methods and its associated businesses onboarding and offboarding of all permanent staff, contractors and associates. In close coordination with the Recruiters they are responsible for processes and workflows that enable the smooth onboarding and offboarding of resources, and their individual aftercare requirements. The team represents Methods and the Alten Group as one of the first contact points and as such offering a smooth onboarding experience that is welcoming and professional setting up new starters for the journey ahead is paramount. The role will require a self motivated individual to provide largely independent day to day management of the team and to advise senior management and stakeholders on the development of policy and protocol. Responsibilities Onboarding Offboarding Security Clearance (SC) and Vetting Management Contract, Supplier documentation Management of the SLA's in the ticketing system to ensure that we have initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff, contractors and associates ensuring they are completed in the correct time frame to begin work. Defining processes in line with government regulations and managing the checking of documentation, ID and Right to Work, references and managing DBS checks. Managing the processes and SLA's with offboarding all staff, contractors and associates; this will include the creation of termination and offboarding letters and the deactivation of Security Clearances. Ensure adherence with HMG GovS007 and IPSA requirements Creating a smooth onboarding experience and advising all new starters of actions and documentation needed Manage the tracking of clearances at all levels, including transfer of security clearance between Government departments or other companies Ensuring all information is appropriately stored in the correct systems and tools, updating systems with relevant details for each individual, supplier and client kept up to date. Managing the recording and tracking information for new and current clearances against current supplier records ensuring new certificates or vetting renewals are requested in timely manner. Responsibility for the filing and documentation for security related contracts Act as a point of contact and SME for all Group staff to manage any queries on clearances and engaging effectively in the formation and maintenance of day to day working relationships with all stakeholders, liaising with project and account managers on project clearance requirements and interpreting SALs. Be the escalation point for the security team Ensure the timely communication with suppliers and clients about status of clearances and onboarding. Issue security clearance confirmation letters and administer SC Aftercare requirements. Will undertake responsibility for internal and external Auditing support and Non conformance logging material and contribute to wider site audits in support of HMG SPF. Support and manage facility security requirement implementation. Internal and external Auditing support and Non conformance logging. This includes support for the businesses certifications. Will record all security incidents and assist in their investigation and reporting. Responsible for oversight of the secure storage, destruction and accountability of Company Sensitive and Protectively Marked material ensuring that material is appropriately stored in the correct systems and tools, updating Salesforce with relevant details for each individual, supplier and client kept up to date. Responsible for developing and delivering effective security awareness advice to programme teams and senior management. Responsible for contributing to the compilation and updating of new employee security induction material, creating security policies and procedures to meet corporate and regulatory requirements. Mentor others within the Onboarding and Security team in a technical and consultancy capacity. Liaise with the company Security Controller with any queries or complex issues. Be the deputy Security Controller. Any other reasonable requests from management aligned to security related matters. Essential Skills and Experience Experience of working with Defence and government security vetting requirements, with at least five years of experience in this role. Good organisational and time management skills are a must as you will have multiple priorities. Strong knowledge of recruitment administration. Excellent attention to detail. Great communication skills and the ability to cultivate trusting relationships. Articulate with a high level of verbal and written English. Flexible attitude with the ability to adapt whilst working under pressure. Experience with Salesforce beneficial. This role will require you to have or be willing to go through Security Clearance and be a sole UK national. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By Joining Us You Can Expect Autonomy to develop and grow your skills and experience. Be part of exciting project work that is making a difference in society. Strong, inspiring and thought provoking leadership. A supportive and collaborative environment. Development access to LinkedIn Learning, a management development programme, and training. Wellness 24/7 confidential employee assistance programme. Flexible Working including home working and part time. Social office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes. Time Off 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year. Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Discretionary Company Bonus based on company and individual performance. Life Assurance of 4 times base salary. Private Medical Insurance which is non contributory (spouse and dependants included). Worldwide Travel Insurance which is non contributory (spouse and dependants included). Enhanced Maternity and Paternity Pay Travel season ticket loan, cycle to work scheme. For a full list of benefits please visit our website
Demand Generation Events Manager - EMEA (12 months contract) Department: Demand Generation Employment Type: Contract Location: UK Description About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. We are seeking a results-driven and highly motivated demand generation expert to join our marketing team to own and execute the demand generation strategy for our highest value events in EMEA. This is a business critical role at Stripe that will significantly impact our GTM organization and mature how we show up in the marketplace. This role will be responsible for building and executing the pre-event promotion, audience acquisition, and post-event follow up strategy of Stripe owned events in the region. The ideal candidate will have a proven track record of developing and managing integrated marketing campaigns for in-person events, consistently meeting and exceeding registration and attendance targets. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation strategies aimed at maximizing event registration and attendance, aligning with the company's overarching business goals. Event Promotion: Manage the promotional calendar and execution across multiple channels, including email marketing, paid media, social media and partner marketing. Experience promoting large events with 1000+ attendees is a plus. Project Management: Organize and oversee multiple event-promotion tactics, ensuring that timelines and objectives are met through careful coordination and planning. Cross-Functional Collaboration: Collaborate effectively with various teams including Event Marketing, Field Marketing, Marketing Operations, Brand, Communications and Sales Development to foster a cohesive and impactful campaign execution. Communication Skills: Exhibit strong verbal and written communication skills to present updates to senior leadership and engage stakeholders across different departments. Performance Analysis: Establish performance targets, measure results, and conduct in-depth analysis on registration pacing, attendance rates and pipeline influence. Identify performance insights and use this data to inform strategic pivots and performance narratives. Analyse post-event metrics and optimise for future events. Skills, Knowledge & Expertise Bachelor's degree in Marketing, Business, or a related field 5 years of experience in B2B demand generation, with a specific focus on events Proficient in digital marketing strategies and tools Strong project management skills with the ability to manage multiple initiatives simultaneously Excellent collaboration skills with a history of successful cross-functional teamwork Strong analytical skills, with proven ability to analyse data and provide actionable insights Exceptional verbal and written communication skills A passion for creating compelling event experiences and a deep understanding of what drives attendance Experience in promoting large events with 1,000+ attendees Experience marketing to audiences in UK, France and/or Germany; fluency in French or German is a plus Experience in event marketing or event planning Ability to work collaboratively with cross-functional and cross-border teams Strong problem solving skills and a proactive approach to finding solutions and hitting targets Excellent attention to detail and ability to manage tight deadlines in a fast-paced environment Hands-on experience with marketing automation (e.g. Marketo) and CRM (e.g. Salesforce) platforms Experience in high-growth technology or payments industry
Jan 23, 2026
Full time
Demand Generation Events Manager - EMEA (12 months contract) Department: Demand Generation Employment Type: Contract Location: UK Description About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. We are seeking a results-driven and highly motivated demand generation expert to join our marketing team to own and execute the demand generation strategy for our highest value events in EMEA. This is a business critical role at Stripe that will significantly impact our GTM organization and mature how we show up in the marketplace. This role will be responsible for building and executing the pre-event promotion, audience acquisition, and post-event follow up strategy of Stripe owned events in the region. The ideal candidate will have a proven track record of developing and managing integrated marketing campaigns for in-person events, consistently meeting and exceeding registration and attendance targets. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation strategies aimed at maximizing event registration and attendance, aligning with the company's overarching business goals. Event Promotion: Manage the promotional calendar and execution across multiple channels, including email marketing, paid media, social media and partner marketing. Experience promoting large events with 1000+ attendees is a plus. Project Management: Organize and oversee multiple event-promotion tactics, ensuring that timelines and objectives are met through careful coordination and planning. Cross-Functional Collaboration: Collaborate effectively with various teams including Event Marketing, Field Marketing, Marketing Operations, Brand, Communications and Sales Development to foster a cohesive and impactful campaign execution. Communication Skills: Exhibit strong verbal and written communication skills to present updates to senior leadership and engage stakeholders across different departments. Performance Analysis: Establish performance targets, measure results, and conduct in-depth analysis on registration pacing, attendance rates and pipeline influence. Identify performance insights and use this data to inform strategic pivots and performance narratives. Analyse post-event metrics and optimise for future events. Skills, Knowledge & Expertise Bachelor's degree in Marketing, Business, or a related field 5 years of experience in B2B demand generation, with a specific focus on events Proficient in digital marketing strategies and tools Strong project management skills with the ability to manage multiple initiatives simultaneously Excellent collaboration skills with a history of successful cross-functional teamwork Strong analytical skills, with proven ability to analyse data and provide actionable insights Exceptional verbal and written communication skills A passion for creating compelling event experiences and a deep understanding of what drives attendance Experience in promoting large events with 1,000+ attendees Experience marketing to audiences in UK, France and/or Germany; fluency in French or German is a plus Experience in event marketing or event planning Ability to work collaboratively with cross-functional and cross-border teams Strong problem solving skills and a proactive approach to finding solutions and hitting targets Excellent attention to detail and ability to manage tight deadlines in a fast-paced environment Hands-on experience with marketing automation (e.g. Marketo) and CRM (e.g. Salesforce) platforms Experience in high-growth technology or payments industry
Halecroft Recruitment
The Trafford Centre, Manchester
Head of Sales - FMCG / Consumer Goods Location: Manchester (Trafford Park) & Blackburn Hybrid - 4 days on-site, 1 flexible Salary: Competitive, dependent on experience Excellent Benefits Are you a dynamic, hands on sales leader with a proven track record in FMCG or fast moving consumer goods? A thriving, multi site organisation is seeking a Head of Sales to lead and develop their Account Management and Telesales teams, driving sustainable sales growth, operational excellence, and team performance. This senior operational leadership role will also provide oversight of a direct to consumer division in Blackburn, ensuring strong alignment across the wider sales operation. What You'll Do Lead, coach, and develop a high performing team of Account Managers, creating clear development pathways and driving accountability. Oversee daily sales operations, pipeline management, and customer engagement, ensuring targets are consistently met. Own CRM integration and adoption, standardising reporting and enabling actionable customer insights. Streamline processes, implement sales tools, and improve operational efficiency across teams. Contribute strategically to route to market planning, channel priorities, and commercial initiatives. Spend dedicated time across multiple sites to maintain continuity, alignment, and team engagement. About You Proven leadership of multi site sales teams in FMCG, consumer goods, or fast paced commercial environments. Strong people development and coaching skills, with experience driving high performance cultures. Track record of implementing process improvements, operational discipline, and structured performance management. Experienced in CRM systems (Salesforce, Power BI, or similar) with a focus on adoption and reporting. Highly organised, results driven, and able to manage multiple priorities across hybrid teams. Why This Role Shape and lead a well structured, high performing sales team. Deliver measurable growth through targeted customer development and maximised distribution. Work across dynamic, multi site teams with clear accountability and KPIs. Competitive benefits package including pension, salary sacrifice, cycle to work, annual leave enhancements, and employee discounts. If you're an ambitious sales leader with FMCG experience, looking to take your career to the next level in a hands on operational role, we would love to hear from you.
Jan 23, 2026
Full time
Head of Sales - FMCG / Consumer Goods Location: Manchester (Trafford Park) & Blackburn Hybrid - 4 days on-site, 1 flexible Salary: Competitive, dependent on experience Excellent Benefits Are you a dynamic, hands on sales leader with a proven track record in FMCG or fast moving consumer goods? A thriving, multi site organisation is seeking a Head of Sales to lead and develop their Account Management and Telesales teams, driving sustainable sales growth, operational excellence, and team performance. This senior operational leadership role will also provide oversight of a direct to consumer division in Blackburn, ensuring strong alignment across the wider sales operation. What You'll Do Lead, coach, and develop a high performing team of Account Managers, creating clear development pathways and driving accountability. Oversee daily sales operations, pipeline management, and customer engagement, ensuring targets are consistently met. Own CRM integration and adoption, standardising reporting and enabling actionable customer insights. Streamline processes, implement sales tools, and improve operational efficiency across teams. Contribute strategically to route to market planning, channel priorities, and commercial initiatives. Spend dedicated time across multiple sites to maintain continuity, alignment, and team engagement. About You Proven leadership of multi site sales teams in FMCG, consumer goods, or fast paced commercial environments. Strong people development and coaching skills, with experience driving high performance cultures. Track record of implementing process improvements, operational discipline, and structured performance management. Experienced in CRM systems (Salesforce, Power BI, or similar) with a focus on adoption and reporting. Highly organised, results driven, and able to manage multiple priorities across hybrid teams. Why This Role Shape and lead a well structured, high performing sales team. Deliver measurable growth through targeted customer development and maximised distribution. Work across dynamic, multi site teams with clear accountability and KPIs. Competitive benefits package including pension, salary sacrifice, cycle to work, annual leave enhancements, and employee discounts. If you're an ambitious sales leader with FMCG experience, looking to take your career to the next level in a hands on operational role, we would love to hear from you.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Jan 23, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Senior Customer S uccess Manager (CSM) - Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr's Care , Case Management , AI Automation , and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences. What You'll Do Transformation Advisor Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Platform Leadership Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.). Customer Enablement Develop and deliver scalable enablement plans for service ops, quality, and agent teams-ensuring alignment with process maps and internal KPIs. Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking. Risk & Growth Management Identify early signs of stagnation, low adoption, or implementation gaps-build risk plans and mitigation steps based on CSP telemetry. Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations). Technical Escalations & Roadmap Influence Serve as the escalation point for advanced Care/CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer. Feed field-level insights back into Sprinklr's product development lifecycle-ensuring platform evolution matches client priorities. Cross-Org Program Management Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations). Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment. Required Qualifications Bachelor's degree in Business, IT, or related field; or equivalent work experience. 6+ years in enterprise service operations, CCaaS, or CX tech consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service transformation programs involving multiple business units and systems. Strong capability in project/program management, stakeholder engagement, and technical solutioning. Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts. What Sets You Apart Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare). Prior hands-on implementation or optimization of Sprinklr Service modules. Strong understanding of integration architectures-connecting CRMs, telephony, bot platforms, and analytics stacks. Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, .To learn more about all-things-Sprinklr, visit our candidate resource hub . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available
Jan 23, 2026
Full time
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Senior Customer S uccess Manager (CSM) - Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr's Care , Case Management , AI Automation , and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences. What You'll Do Transformation Advisor Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Platform Leadership Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.). Customer Enablement Develop and deliver scalable enablement plans for service ops, quality, and agent teams-ensuring alignment with process maps and internal KPIs. Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking. Risk & Growth Management Identify early signs of stagnation, low adoption, or implementation gaps-build risk plans and mitigation steps based on CSP telemetry. Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations). Technical Escalations & Roadmap Influence Serve as the escalation point for advanced Care/CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer. Feed field-level insights back into Sprinklr's product development lifecycle-ensuring platform evolution matches client priorities. Cross-Org Program Management Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations). Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment. Required Qualifications Bachelor's degree in Business, IT, or related field; or equivalent work experience. 6+ years in enterprise service operations, CCaaS, or CX tech consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service transformation programs involving multiple business units and systems. Strong capability in project/program management, stakeholder engagement, and technical solutioning. Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts. What Sets You Apart Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare). Prior hands-on implementation or optimization of Sprinklr Service modules. Strong understanding of integration architectures-connecting CRMs, telephony, bot platforms, and analytics stacks. Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, .To learn more about all-things-Sprinklr, visit our candidate resource hub . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available
