141 jobs found

About The Role As the Head of Customer Success in our contact centre, you will lead the strategic direction, operational execution, and cultural development of our Customer Success function. Your mission is to deliver exceptional, technology-enabled customer journeys, ensuring that every enquiry, order, and service interaction is handled with ownership, empathy, and efficiency. This role is pivotal in blending human-centric service with AI and digital tools, ensuring that automation complements - not replaces - human value, and that the function consistently drives performance across experience, fulfilment, compliance, and commercial KPIs. Key Responsibilities Leadership & Strategy Define and execute the Customer Success vision, aligning with business goals and customer needs. Build and inspire a high-performing team culture focused on ownership, excellence, and customer obsession. Act as the strategic voice of the customer within the business, influencing decisions across operations, technology, product, and commercial teams. Technology & AI Enablement Lead the adoption of AI, automation, and contact centre technology to enhance enquiry handling, fulfilment tracking, and customer communication. Collaborate with digital, IT, and transformation teams to deploy: AI-powered chat, call routing, or response tools Self-service platforms and knowledge bases Predictive analytics for proactive customer support Create a culture of "human + digital" enablement, ensuring the team sees technology as a tool for empowerment, not replacement. Customer Experience & Journey Management Own and optimise the end-to-end customer journey from quote to fulfilment, ensuring clarity, consistency, and confidence at every touchpoint. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Translate insights from VoC programmes, complaints, and analytics into targeted service improvements. Performance & KPI Ownership Drive metrics such as: Quote-to-order conversion Fulfilment SLAs and service accuracy Customer satisfaction (CSAT, NPS) AI/self-service deflection rates First-contact resolution Revenue retention and upsell Establish and evolve scorecards that reflect both human and tech-driven success metrics. People Leadership Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Foster a high-engagement culture, where people are motivated by purpose, supported by great tools, and empowered to take accountability. Champion inclusion, feedback, and personal development at every level. Compliance & Quality Ensure quality assurance, data integrity, and regulatory compliance across all interactions. Embed quality frameworks into AI outputs and automated interactions, ensuring governance over digital tools. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. About You To succeed in the role you will bring the following skill-set and behaviours: Proven experience in Customer Success or Contact Centre leadership roles. Strong understanding of contact centre platforms, CRM tools, and AI-driven technologies. Strong leadership and coaching skills across distributed and diverse teams. Experience in cross-functional working with operations, logistics, and commercial functions. Track record of driving performance and delivering against ambitious KPIs. Analytical mindset, comfortable working with data and technology platforms (CRM, telephony, workflow tools). Excellent communication, stakeholder management, and customer advocacy skills. Experience deploying or working alongside digital solutions (e.g. chatbots, predictive routing, automation). Commercially astute and confident in managing P&L-impacting metrics. Excellent stakeholder engagement skills and a track record of cross-functional collaboration. Desirable Background in B2B service-led organisations or logistics/fulfilment environments. Experience leading technology adoption or digital transformation projects. Familiarity with customer experience frameworks (e.g. Six Sigma, Lean, CX design). About Us Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Safe to Learn is looking for a creatively driven graphic designer for a fixed-term contract of initially 12 months. We are looking for someone who has a passion for communicating everything from research reports to branding and storytelling for children and their families, in all types of media, including the website. This role would suit a graphic designer who is confident working independently, enjoys working in an often fast-based but varied, working environment, where attention to detail, flexibility and pace are essential. All while working with and being supported by a team of specialists. If you have the necessary skills and experience and want to affect real change then join Safe to Learn. Job description Safe to Learn is a newly established network of teachers, parents, researchers, policymakers, young people and child safeguarding practitioners, working together to end antisemitism in UK schools. We co-produce evidence-based child safeguarding resources, tools and standards to address antisemitism and improve the school environment for all children, educators and support staff. Safe to Learn is seeking a graphic designer to build on the work in progress by providing engaging print and web design in line with our brand guidelines for all assets, including printed and digital resources, such as emails, leaflets, web banners, landing pages and advertising banners for the website and online marketing and dissemination campaigns. Responsibilities 1. Work collaboratively with the KCS Communications team to ensure all designed elements and communications have a consistent look and feel in line with existing style guides. 2. Work collaboratively with external partners and agencies. 3. Ensure all designed digital-based or printed communications are consistent with the brand guidelines. 4. Receive briefs from members of the KCS team and agree achievable deadlines. 5. Manage workload and prioritise briefs in line with agreed deadlines advising of any potential slippage. 6. Ensure designs meet the brief prior to handover for sign off. 7. Progress to final design following amends and final sign-off in agreed format (s) or implementation online where appropriate. 8. Provide support and cover for other design colleagues. 9. Keep up to date with new technology, software and systems. 10. Anything else that might be reasonably required. Person Specification Candidates with the following experience and commitment are encouraged to apply: 1. A demonstrable alignment with our mission and values. 2. A clear commitment to ending antisemitism and understanding of antisemitism, child rights, and child safeguarding and their underlying principles. 3. Demonstrable experience in graphic design, preferably in the charity sector. 4. Knowledge and proficient use of Adobe Creative Suite, especially Adobe Illustrator, Mailchimp. 5. Creative flair, demonstrable through extensive portfolio. 6. Enthusiastic, conscientious and motivated, with a high-level of attention to detail. 7. Experience of dealing with competing priorities and able to multi-task. 8. Use design skills in areas such as colour, composition, layout and typography to work on a variety of products and activities. These could include: websites, apps and social media channels advertisements reports and publications posters, flyers and banners exhibitions and displays corporate communications and campaigns in our brand identity. 9. The work demands creative flair, up-to-date knowledge of industry standards and a professional approach to time, workload and deadlines. 10. A commitment to inclusive design principles and designing for accessibility. 11. Experience of developing high-quality resources and educational materials for children and educators. 12. A positive, flexible, participatory and consultative approach. 13. Excellent written and verbal communication skills including the ability to engage audiences at all levels. Application Instructions To apply, please send a CV, a portfolio of your recent work and a cover letter addressing each point in the person specification. Should you need further information please contact:us.

Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Publicis Alchemy oversees one of Publicis Media's largest global pharmaceutical clients and was created by Publicis Groupe with a clear ambition: Making it Better and Better. As the business rapidly expands beyond the US, we are seeking an exceptional Global Strategy Director to lead Media Strategy and Planning for the ex-US global business. Working closely with the London-based ex-US account team, the Zenith International Head of Strategy, US-based Publicis Alchemy colleagues, and more than 30 local markets worldwide, this role sits at the centre of a highly collaborative global ecosystem. The Global Strategy Director will set and govern global media strategies across key therapeutic areas, such as obesity and alzheimers, translating global vision into clear, actionable frameworks for regional and local markets, while leading the development of budget setting, best-practice planning guidelines, strategic toolkits, and response templates. With a balance of curiosity, rigour, and fresh thinking, the role will support stronger creative briefing, define production requirements and better ROI in ways that confidently balance client, agency, and team needs, consistently at scale. Responsibilities Strong experience working in an international media agency Experience in the pharma category is desired, but not required Worked with client and agency colleagues across multiple markets Confident presentation to senior clients and creating clear, useful insights Positive media expert who tells compelling stories with data and gets buy-in from different stakeholders Comfortable with both big-picture strategy and detailed channel planning- proven experience translating strategic thinking into media planning & buying recommendations Strategic thinker skilled in digital, analytics, and optimization who can shape client direction through media strategy Able to clearly explain how different marketing channels work together and why they matter for business goals Commercially focused, energetic, and results-driven-used to delivering strong outcomes Self-motivated, eager to help others, visible to the team, inspiring yet approachable Keen to grow your skills and take on greater responsibility in areas of pitching and thought-leadership Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Company description: Vitaflo (International) Limited For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric?kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets. Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do. Job description: We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition. Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact. Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work. Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise and above all love what we do and why we do it. Job Title: Global Brand Manager (Glycogen Storage Disease / Fatty Acid Oxidation Disorder / Renal Disease) Global Brand Manager Glycogen Storage Disease (GSD) / Fatty Acid Oxidation Disorder (FAOD) / Renal Disease Vitaflo (International) Ltd is currently looking to recruit a Global Brand Manager to work at its head office just outside of Liverpool city centre on a full-time permanent basis. Reporting directly to the GSD / FAOD and renal disease Platform Manager, the Global Brand Manager will play a key role in the development, delivery and implementation of global marketing plans for the products within this specialist clinical platform. What will you do? As a Global Brand Manager, your main responsibilities will be: As part of an extensive cross-functional, international team develop long term plans to sustain the future global growth of the GSD, FAOD and Renal disease product platforms. Responsible for the production of robust annual global brand plans which deliver sales and profitability targets within agreed allocated budget. In partnership with the wider category team, implement tactical online and offline initiatives of the plan in conjunction with relevant stakeholders and ensure the effective monitoring against KPIs. Responsible for the liaison with key opinion leaders across the world with regards to educational initiatives for healthcare professionals and patients, working closely with the medical affairs team to implement these initiatives in both online and offline formats. Responsible for brand associated expenditure and budget management. Product portfolio management & rationalisation; including analysis of current/future products. Brand lead on innovation/renovations projects, international pricing assessment & approval and product launch training. Who are we looking for? Essential Criteria: Educated to degree level (or equivalent) in Business, Marketing or Nutrition/Dietetics. Experience of working within healthcare marketing, preferably clinical nutrition. Proven track record in leadership competencies. Excellent oral and written communication skills with the ability to build relationships at all levels, both internally and externally. Ability to collaborate with healthcare professionals and patient support organisations. Be creative and adaptable with excellent attention to detail. Ability to multitask and work effectively under pressure, including prioritisation of workload. Strong organisational skills and experience of working to deadlines. Have an awareness of the digital environment and social media. Working knowledge of Microsoft applications including Excel. Desirable criteria: Chartered Institute of Marketing (CIM) qualified or similar would be advantageous. Knowledge of the dietary management of one (or more) of the following conditions; Glycogen Storage Disease, Fatty Acid Oxidation Disorder, Renal Disease. What we offer? Competitive salary 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down Discretionary bonus scheme (subject to qualifying period) Gym membership/allowance (subject to qualifying period) Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply Private healthcare (subject to qualifying period) Volunteering opportunities Cycle to work scheme (subject to qualifying period) At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process. JBRP1_UKTJ

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe building engineering is more than systems and structures, it's about powering progress and enabling innovation. As part of HDR's Building Engineering Services Group, you'll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centre's driving the future of AI to dynamic commercial environments, your work will directly support technological advancement, sustainability, and human experience. We bring together mechanical, electrical, structural, and civil engineering experts to solve complex design challenges with precision, creativity, and collaboration. Whether you're optimizing energy efficiency, integrating resilient systems, or engineering the backbone of next-generation facilities, your contributions will help define the future of the built environment. This isn't just a job, it's a chance to lead innovation, engineer impact, and build a legacy of excellence. About the Role As a Senior CFD Consultant, you'll lead and deliver advanced computational fluid dynamics studies, providing technical direction and trusted advice to clients and project teams. You'll combine strong technical capability with commercial awareness to drive innovation and excellence across every stage of the project lifecycle. You will be part of an organisation that is 100-percent employee owned, that supports and creates many opportunities for you to advance, succeed and fulfil your career aspirations. Responsibilities Understand the technical quality audit system. Undertake technical quality audits on your own work and of others as required. Professionally, proactively and successfully assist and support all aspects of your specialist division's activities and services. Ensure successful assistance and support in the management and delivery of CFD services to our Clients in a timely, integrated, and technically proficient manner. Effectively work independently or as a part of a team to meet business requirements, as required both within the office, remote working environment and during site visits. Maintain and nurture good working relationships with colleagues and project team members. Proactively seek input from within your division, or the project teams, to enable successful completion of your responsibilities. Maintain professional accreditation(s), awareness and understanding (e.g. CPDs) of relevant industry standards, regulations, legislation and policies appropriate to the services of the division. Handle a wide range of tasks, projects and queries, for all activities to meet service standards, and when assigned be the point of contact. Assist in gathering, monitoring and reporting of data and financial information related to project tasks to support the successful production of final deliverables, and management reporting of service performance. Maintain appropriate level of courtesy and professionalism in dealing with other people, both internally and externally, with the ability to ask questions and exchange information using tact and diplomacy to achieve a satisfactory outcome. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. Assist in completion of administrative tasks relating to any part of the business as required, for example: timecards, marketing, HR and procurement. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. Requirements BEng or MSc in a relevant field with emphasis on Fluid Dynamics and Thermodynamics; a PhD degree is desirable. Minimum 5yrs years industry experience modelling and reporting CFD for mechanical systems in commercial, industrial, or data centre buildings ( Datacentre experience is Essential) Membership in an industry association like IMechE, CIBSE or IET, working towards Practitioner/Chartered status. Proficient in CFD, Thermodynamics, Heat and Mass Transfer, HVAC, and ANSYS software. Competent in MS Office, Rhino, Ansys Fluent, and other relevant software. Excellent communication, team-working skills, and the ability to manage projects proactively. Ability to read and interpret Architectural, Civil/Structural, MEP, and specialist drawings and specifications. What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Primary Location United Kingdom-England-London Schedule Full-time Employee Status Regular BusinessClass : Sustainability and Resiliency Job Posting Feb 17, 2026 At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.

# Head of Resident Communications Job Introduction What you'll do As Head of Communications, you will lead the strategy, development and delivery of integrated, multi-channel communications to residents and key stakeholders. Reporting to the Corporate Affairs Director, you will oversee a specialist team and drive a clear, consistent and engaging approach that supports organisational priorities and strengthens trust.You will design and deliver communications programmes that improve resident experience, enhance satisfaction, and support major initiatives - from investment in existing homes to new regulatory requirements and crisis response.You will act as a senior advisor to executive and leadership teams, ensuring communications are proactive, politically astute and aligned with NHG's values and transformation ambitions. How you'll do it Develop and deliver a multi-channel resident communications strategy aligned to corporate priorities and measurable outcomes. Review and optimise resident communication channels and touchpoints to improve clarity, reduce complexity, and enhance experience at scale. Lead strategic campaigns supporting service improvement, regulatory change (including Awaab's Law), and investment programmes. Place residents at the centre of crisis and incident communications, establishing clear principles and processes to protect both residents and NHG's reputation. Oversee the creation and distribution of engaging digital, print, video and social content, including a structured social content calendar. Embed a consistent tone of voice that reflects NHG's values - compassionate, inclusive and dependable. Collaborate closely with operational teams, Resident Engagement and Involvement colleagues, Risk and Governance, and Corporate Brand to ensure alignment across the organisation. Provide expert communications advice to senior leaders, anticipating reputational risk and identifying opportunities to strengthen trust. Measure and evaluate the impact of communications activity, using insight to drive continuous improvement and improved customer satisfaction outcomes. Foster an inclusive culture where communications reflect and celebrate the diversity of our residents and colleagues. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Significant senior-level experience delivering strategic, multi-channel communications programmes in a complex, public-facing organisation. Demonstrable experience designing customer or resident communications strategies that build trust at scale. Strong leadership experience, including managing and developing teams. Excellent written, verbal and visual communication skills, with the ability to distil complex information into clear, compelling messages. Experience translating business strategy into impactful campaigns and content. Strong understanding of digital platforms, social media, and traditional media channels. Politically astute with experience advising senior stakeholders in regulated environments. Proven ability to anticipate reputational risk and operate confidently in high-scrutiny settings. Collaborative, organised and resilient, with the ability to drive cross-functional alignment.Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 03 March 2026. Step 2: Successful candidates will be asked to do an assessmentStep 3: Successful candidates will be invited to interviewPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Head of Resident Communications Salary £67,463 to £74,959 per annum for 40 hours per week. Frequency Annual Job Reference nhg/TP/39225/1785 Contract Type Permanent Contract Details Permanent Working Hours 40 Location BKH, United Kingdom Posted on 17 February, 2026 Closing Date 3 March, 2026 Spread the word Jobs in the same category

Posted Thursday, February 5, 2026 at 11:00 PM TSC Subsea is a global specialist in developing advanced remotely deployed subsea NDT inspection solutions to assess the structural integrity of offshore assets. We use diverless underwater scanners and crawlers to deploy the latest high resolution inspection technologies ART, ACFM, PA and PEC to the work face. The robust design of our tooling enables our clients to cost-effectively monitor assets and infrastructure while reducing risk to the environment and personnel. TSC Subsea is partnered with NDT Global, an innovative technology compay that develops the most advanced NDT science and technology in the world. We operate globally in key subsea markets with facilities in the UK, Norway, United States, Brazil and Australia. The purpose of this position is to provide strategic leadership for the global Sales, Marketing, and Commercial functions. The role is responsible for defining and executing the company's sales strategy, driving commercial growth, strengthening client relationships, and ensuring alignment between sales, operations, and corporate objectives. This position plays a critical role in shaping the company's long-term market presence, revenue expansion, and customer experience. Job overview Corporate & Management Lead development of company sales strategy and business plans Collaborate with executive leadership on corporate goals and growth initiatives Represent sales function at board level and in strategic reviews Develop and implement scalable sales processes, procedures, and tools Ensure alignment of sales strategy with operational and financial objectives Commercial & Client Relations Oversee all commercial negotiations and high-value client engagements Build and maintain strategic relationships with key clients and partners Approve pricing strategies, proposals, and contract terms Facilitate Master Services Agreements and strategic partnerships Ensure compliance with legal, regulatory, and commercial frameworks Support IP and trademark activities relevant to commercial operations Visit all regions yearly to support local level Sales Managers and key clients SuperUser for CRM (Salesforce) and PowerBI for sales analytics and reporting Monitor global sales pipeline, forecasting, and performance metrics Drive sales team performance through coaching, KPIs, and incentive programs Oversee client portal management and vendor registration processes Collaborate with operations and delivery teams to ensure client satisfaction Set strategic KPIs for Sales Incentive Programs and monitor monthly Marketing & Business Development Lead development of marketing strategy aligned with sales objectives Oversee execution of campaigns, press releases, and digital content Represent the company at trade shows, conferences, and industry events Ensure brand consistency and quality control of client-facing materials Reporting & Analysis Analyze market trends, competitor activity, and client feedback Provide regular performance reports to executive leadership and board Identify new market opportunities and recommend strategic initiatives Lead strategic reviews of sales performance and business development outcomes Requirements Bachelor's degree in Business, Sales, Marketing, or related field (Master's preferred) 10+ years of experience in sales, commercial strategy, or business development Proven experience leading international or multi regional teams Strong background in contract negotiation and enterprise level client management Experience with Salesforce, Power BI, or similar CRM/analytics platforms Ability to travel globally for client and regional team support Strong understanding of commercial compliance, pricing strategies, and market dynamics Skillset Strategic Leadership: Ability to define long term commercial and sales direction Commercial Acumen: Strong negotiation, pricing, and contract management skills Analytical Expertise: Competence in forecasting, data analysis, and performance modeling Relationship Building: Ability to cultivate trust with high value clients and partners Operational Excellence: Skilled in developing scalable processes and sales frameworks Communication: Clear, influential communicator with board level presence Coaching & Team Development: Motivates and elevates global sales teams Problem Solving: Adept at identifying risks, market trends, and growth opportunities Health Benefits- Comprehensive coverage to support your well being Pension Plan - Eligible from day one, helping you plan for the future Attractive Compensation System- Competitive base salary with performance based incentives Flexible Work Environment - Empowering you to balance work and life effectively. Strong Company Culture- Join a collaborative, innovative, and supportive team Training & Development- Continuous learning opportunities, including sales development and technical training. Challenging & Impactful Work - Be part of diverse teams solving real world challenges in the energy and inspection sectors

Experienced Protection Adviser (Self-Employed) Location: Remote (UK-based) Job Type: Self-Employed Commission-Only Schedule: Full-time or Part-time Experience Required: Minimum 1 year of protection advising experience Expected Earnings (OTE) £40,000+ per year (uncapped, commission-based) Earnings are performance-related and not guaranteed. Are you an experienced Protection Adviser looking for greater autonomy, stronger support, and a business that genuinely understands specialist and underserved client markets? We are an FCA-authorised brokerage supporting clients across the UK with personal protection advice. We work extensively with niche client segments, offering advisers real differentiation, a strong value-led proposition, and the freedom to grow their own advice business without unnecessary restrictions. As part of our continued expansion, we are looking for experienced Protection Advisers who want to operate on a self-employed basis, with competitive commission splits, flexible working, and practical support behind the scenes. This role is open to: Experienced Protection Advisers Advisers specialising in life insurance, critical illness, income protection, and family protection solutions What We Offer Competitive Commission Splits Transparent, performance-based splits designed to reward productivity and consistency. Self-Employed Freedom Work remotely, manage your own diary, and build your own client bank. Niche Market Focus Access to specialist client segments and propositions that help you stand out from the mainstream market. Client Value-Adds Complimentary trust and will solutions available for clients, enhancing the overall advice experience. Marketing & Lead-Generation Support Optional access to compliant marketing tools, social media support, and client engagement systems. Fast, Practical Compliance Support Efficient content approvals and ongoing compliance guidance, without unnecessary bureaucracy. Growth & Development Opportunities Ongoing training, sales support, and optional pathways to mentor or build your own adviser team. Remote-First Setup Fully UK-remote role with digital systems, onboarding, and adviser support. Key Responsibilities Provide compliant protection advice in line with FCA standards Manage client relationships from enquiry through to policy placement Identify client needs and recommend suitable protection solutions Maintain accurate records and meet all regulatory requirements Build and develop your own client base (with optional support provided) Requirements Minimum 1 year experience as a Protection Adviser CAS status or ability to achieve CAS Comfortable working on a self-employed, commission-only basis Strong communication skills and a client-focused approach UK-based and authorised to work in the UK Ready to Take Control of Your Protection Advice Business? If youre an experienced Protection Adviser looking for more flexibility, stronger earning potential, and a business that supports long-term, niche-focused growth, wed love to hear from you. Apply now to start the conversation. JBRP1_UKTJ

Senior Marketing and Business Development Executive This role will take charge of marketing and business development initiatives in support of the Employment and Dispute Resolution departments and several of our industry sector teams (e.g. Construction & Engineering, Education, Food & Drink, Transport & Logistics and Charities & Not-for-Profit). The postholder will work closely with fee earners to help build client relationships, raise practice profiles and drive strategic growth across key areas of the firm's business. This role demands both strategic thinking and hands on delivery, within a fast paced professional services environment where collaboration and responsiveness are core to success. Formal professional services / legal sector experience is essential, with demonstrated experience in delivering business growth activity. Key Responsibilities Departmental & Sector Support Act as the principal marketing and business development lead for the Employment and Dispute Resolution departments and designated sector groups Build strong working relationships with partners and senior lawyers to understand their services, client base and growth aspirations Develop and implement tailored marketing and BD plans to support team strategies and enhance commercial outcomes Business Development & Client Growth Identify and support business development opportunities including target client lists, cross sell initiatives and referral strategies Plan and manage pitches, tenders and proposals, ensuring compelling, brand aligned submissions Conduct market, competitor and client research to inform strategic decisions and content development Help deliver integrated marketing campaigns (digital, social, PR, events) to grow visibility for the Employment and Dispute Resolution departments and sector teams Conceptualise, organise and deliver seminars, webinars, roundtables and networking events that reflect the firm's expertise and client priorities Manage awards and legal directory submissions, contributing to the firm's strong rankings in Chambers UK and The Legal 500 Help to organise firmwide events such as the summer and Christmas parties Collaborate with colleagues across digital marketing, communications and wider MBD activities to ensure consistency and impact Contribute actively to firmwide initiatives and projects as required Mentor and support junior MBD colleagues when needed. a. Specialist Skills Required Minimum 3 years' marketing and business development experience in professional services, ideally within a law firm or similar regulated environment Experience delivering marketing campaigns, BD projects and client engagement in a fee earner environment Excellent written and verbal communication skills, with the ability to simplify complex issues into compelling content Strong organisational skills with the ability to manage multiple stakeholders, priorities and deadlines. Experience supporting legal employment teams and sector focused BD work Understanding of M&BD systems and client data analysis Experience in events planning and delivery (in person and hybrid) Familiarity with legal directories and award submissions. b. Personal Skills Required Commercially astute, proactive and client focused Confident and persuasive communicator with credibility at senior levels Team oriented, adaptable and resilient in a fast moving environment Positive, solutions driven approach with a strong attention to detail If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

Strategic Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London - UK Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description As a Strategic Customer Success Manager (CSM), you will be the trusted, executive facing partner for a portfolio of Eptura's most strategic customers. You will own the post sale relationship end to end, with accountability for value realisation, long term adoption, retention, and growth. This is not a reactive or relationship only role. Strategic CSMs at Eptura operate within a highly structured Customer Success Rhythm, combining strong executive presence with operational rigor. You will lead complex customer relationships, proactively manage risk, and coordinate cross functional teams to ensure our customers consistently achieve measurable outcomes from their investment in Eptura. You will partner closely with Sales, Renewals, Support, Professional Services, Product, and Customer Marketing, acting as the central point of orchestration and the first escalation point for your accounts. Responsibilities Manage a portfolio of approximately 10-14 strategic accounts, developing deep knowledge of each customer's business, objectives, stakeholders, and success criteria. Serve as the primary post sale owner for assigned accounts, accountable for overall customer health, retention, and growth. Build strong, multi threaded relationships with customer stakeholders, including senior and executive leaders, and effectively navigate difficult or high stakes conversations when required. Own and consistently execute Eptura's Strategic Customer Success Rhythm, including: Regular Cadence customer meetings Executive facing Success Plans as living documents Quarterly Executive Business Reviews Growth and Risk Signals Ensure all success activities, plans, decks, notes, and actions are accurately logged and maintained in our CS CRM. Partner with customers to define, track, and measure business outcomes, ROI, and value realisation from Eptura solutions. Drive product adoption and expansion by aligning Eptura capabilities to customer goals, initiatives, and evolving needs. Identify and communicate opportunities for cross sell, upsell, and broader platform adoption, in partnership with Sales and Account Executives. Proactively monitor customer health, engagement, and risk signals to identify potential churn or underperformance early. Be a facilitator in escalations in line with Eptura's formal escalation framework, coordinating Support, Product, Professional Services, Renewals, and leadership as required. Develop and execute Get to Green plans for at risk accounts, keeping internal stakeholders and leadership informed throughout. Work closely with Account Executives and Renewal Specialists to support renewals, forecasting accuracy, and long term account strategy. Effectively assemble and lead cross functional account teams to deliver outcomes and resolve complex customer challenges. Ensure accurate forecasting, renewal intent, and account status are maintained in our CS CRM. Maintain a high standard of operational discipline across all systems, ensuring clear visibility into account health, risks, and opportunities. Identify patterns and recurring themes across your accounts to inform product feedback, enablement needs, and Customer Success improvements. Actively contribute to global Customer Success initiatives, enablement programs, success storytelling, and continuous improvement efforts across the CS organisation. About you Customers consistently realising measurable value and outcomes from Eptura solutions Strong net retention, renewal performance, and account growth Predictable execution of the Strategic Customer Success Rhythm Clear, executive level communication-internally and externally Are deeply customer centric and focused on long term partnership and value, not short term tasks Have proven experience managing a strategic book of business in Customer Success Bring strong executive presence and are comfortable engaging, challenging, and influencing senior customer stakeholders Balance relationship building with structured, data driven execution Are comfortable with change and enjoy adopting new processes, tools, and ways of working Think strategically, but execute operationally with consistency and attention to detail Strong understanding of Customer Success as a discipline, including retention, growth, adoption, and value realisation Demonstrated experience with CS platforms and data sources such as Planhat, Gainsight, Totango, ChurnZero, and Salesforce Solid grasp of Customer Success metrics including Net Retention, Gross Retention, NPS, and Health Scores Excellent analytical skills, including strong Excel capabilities Experience working in B2B SaaS or enterprise software environments French and/or German language skills are a plus. Benefits 25 Days Holiday Additional Company Holidays throughout year Contributory Pension Life Insurance (DIS) Flexible Work Options Eptura Information Follow us on Twitter LinkedIn Facebook YouTube Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.