Customer Service Advisor

Pay: 26,000.00 per year

Job Description:

Hours 9am to 5pm Monday to Friday - This is a temporary role for Sick cover. IMMEDIATE START.

My client is currently seeking to recruit an experienced Customer Service Advisor to work in their very busy team, with you being the primary point of contact for their customers, providing day to day support through inbound and outbound customer calls.

They are a well established reputable distributor of Medical Equipment to the NHS and Private Vendors.

Duties:

• Customer Service inbound and outbound calls providing day to day support.
• Sales & ordering processing.
• Order entry, order verification, purchase order creation, vendor coordination and order tracking.
• Coordination with various departments within the business, data management, issue resolution, invoicing, compliance and reporting.
• Using basic understanding of accounting/finance principles i.e. billing and invoicing.
• Data entry and accurate documentation.

Professional Competencies, Knowledge & Experience:

• 2-5 years customer service environment, previous contact centre desirable.
• Attentive listener.
• Highly organised and resilient.
• Demonstrate a passion for customer satisfaction.
• Strong problem solving mindset, consistently approaching challenges with creativity and innovation.
• A willingness to learn & adapts well to change.
• Excellent computer literacy.
• Excellent communication, both written and verbal.

Job Types: Full-time, Temporary

Benefits:

• On-site parking

Application question(s):

• Do you have excellent communication skills both written and verbal?
• Are you highly organised and resilient in a busy demanding environment?
• Can you start immediately?

Experience:

• Proven Customer Service Skills: 2 years (preferred)
• Excellent Computer Literacy: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person