Shop Supervisor - Castleford Furniture Shop

Location: The Prince of Wales Hospice Furniture Shop Castleford, WF10 1EN

Hours: 22.5 hours per week (including some weekend working)

Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our Castleford Furniture shop.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14 bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

As Shop Supervisor, you'll support the Shop Manager in running the day to day operations of the Castleford Furniture shop. You'll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you'll confidently take charge to ensure the shop runs smoothly and profitably.

Due to the nature of donated stock, the role involves regular manual handling, including lifting, moving and positioning donated furniture and other heavy items. You will work safely and in line with manual handling guidance, using equipment and team support where appropriate.

To succeed in this role, you will:

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be confident taking and making telephone calls and using a booking system to arrange collections and deliveries
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers
• Have experience selling higher value items such as furniture or large goods (desirable)

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team

You'll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Madison Barnecutt, Castleford Furniture Shop Manager:

Closing date: Sunday 8th February at 11:59 pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.