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customer experience advisor sunderland
HR Advisor
Pertemps Newcastle Commercial New York, Lincolnshire
HR Advisor Salary between £38,000 - £43,000 Full time Temporary Sunderland / Shiremoor (multi-site role) Do you want to take the next step in your HR career and play a key role in supporting our people agenda during an exciting period of change We are currently seeking an experienced HR Advisor to join a well-established organisation on a 12-month fixed-term contract. In this role, you will provide a high-quality, customer-focused advisory service across a range of generalist HR activities while supporting the wider People team. If you enjoy partnering with leaders, guiding managers through employee relations, shaping resourcing decisions, and supporting development and succession planning, then we'd love to hear from you. You'll work closely with stakeholders across your directorate, providing pragmatic, solutions focused advice on policies, employment legislation, and people processes. This role offers the chance to make a meaningful impact while building strong relationships across the business. Along with a salary of between £38,000 - £43,000 we also offer benefits such as: • 25 days holiday • Car allowance / company car scheme • Excellent opportunities for career growth • Payment of professional fees Key Responsibilities • Provide a customer centric people advisory service for an agreed directorate(s) across all generalist activities complying with legislation and internal policies/guidance including and not limited to: resourcing, recruitment and selection, performance management, absence management and employee wellbeing, terms and conditions of service, discipline and grievance, organisational change and learning and development. • Respond effectively to customer enquiries; provide guidance and support, manage escalated challenges/queries with resolution in accordance with policies, procedures and processes. • Coach and guide People managers to effectively manage employee relations issues including sickness absence (short term and long term), performance management, discipline and grievance. • Support the performance management within the directorate, specifically provide 1-1 coaching/guidance for managers to identify and develop talent or poor performance and guide/support development/performance improvement plans for the identified employees complying with relevant policies and best practice. • Advise line managers on resourcing including structure changes, recruitment and selection processes. • Provide input to and support the implementation of directorate specific projects, change management programmes and working groups as and when required. • Provide timely and accurate input to ad hoc managed environment requirements e.g. management reports (weekly, monthly) and use People metrics to identify people related issues for specific business area to facilitate management of these issues to support continuous improvement. • Develop and maintain collaborative and productive working relationships with assigned directorate, partners, colleagues and trade union representatives, establishing professional credibility and respect and to facilitate a partnership approach. • Work in close partnership with People Services in accordance with the agreed service level agreements to deliver a great customer experience. • Provide first line of support to People Business Partner. • Maintain personal and professional development in order to both meet the changing demands of the role and if appropriate to prepare in readiness for the next role, participating in appropriate training activities and encouraging and supporting others in their development and training. • Carry out relevant activities and tasks as they apply to the role supporting the People team in delivering a 10 out of 10 service. Skills, Knowledge, Experience & Qualifications • Full clean driving license • Significant generalist experience in a large, complex organisation in an advisory/ business partner role • Experience of partnering with a business area and working closely up to director level to provide input and support implementation of people plans • Experience implementing change within an organisation • High level competency with Microsoft IT packages • Degree qualified in a relevant subject e.g. Human Resources / Business. • Experience of working in a trade union recognised environment • Experience of providing generalist support in a blue collar industry If this vacancy is of interest, Please apply direct or call the office on for more information.
Mar 20, 2026
Full time
HR Advisor Salary between £38,000 - £43,000 Full time Temporary Sunderland / Shiremoor (multi-site role) Do you want to take the next step in your HR career and play a key role in supporting our people agenda during an exciting period of change We are currently seeking an experienced HR Advisor to join a well-established organisation on a 12-month fixed-term contract. In this role, you will provide a high-quality, customer-focused advisory service across a range of generalist HR activities while supporting the wider People team. If you enjoy partnering with leaders, guiding managers through employee relations, shaping resourcing decisions, and supporting development and succession planning, then we'd love to hear from you. You'll work closely with stakeholders across your directorate, providing pragmatic, solutions focused advice on policies, employment legislation, and people processes. This role offers the chance to make a meaningful impact while building strong relationships across the business. Along with a salary of between £38,000 - £43,000 we also offer benefits such as: • 25 days holiday • Car allowance / company car scheme • Excellent opportunities for career growth • Payment of professional fees Key Responsibilities • Provide a customer centric people advisory service for an agreed directorate(s) across all generalist activities complying with legislation and internal policies/guidance including and not limited to: resourcing, recruitment and selection, performance management, absence management and employee wellbeing, terms and conditions of service, discipline and grievance, organisational change and learning and development. • Respond effectively to customer enquiries; provide guidance and support, manage escalated challenges/queries with resolution in accordance with policies, procedures and processes. • Coach and guide People managers to effectively manage employee relations issues including sickness absence (short term and long term), performance management, discipline and grievance. • Support the performance management within the directorate, specifically provide 1-1 coaching/guidance for managers to identify and develop talent or poor performance and guide/support development/performance improvement plans for the identified employees complying with relevant policies and best practice. • Advise line managers on resourcing including structure changes, recruitment and selection processes. • Provide input to and support the implementation of directorate specific projects, change management programmes and working groups as and when required. • Provide timely and accurate input to ad hoc managed environment requirements e.g. management reports (weekly, monthly) and use People metrics to identify people related issues for specific business area to facilitate management of these issues to support continuous improvement. • Develop and maintain collaborative and productive working relationships with assigned directorate, partners, colleagues and trade union representatives, establishing professional credibility and respect and to facilitate a partnership approach. • Work in close partnership with People Services in accordance with the agreed service level agreements to deliver a great customer experience. • Provide first line of support to People Business Partner. • Maintain personal and professional development in order to both meet the changing demands of the role and if appropriate to prepare in readiness for the next role, participating in appropriate training activities and encouraging and supporting others in their development and training. • Carry out relevant activities and tasks as they apply to the role supporting the People team in delivering a 10 out of 10 service. Skills, Knowledge, Experience & Qualifications • Full clean driving license • Significant generalist experience in a large, complex organisation in an advisory/ business partner role • Experience of partnering with a business area and working closely up to director level to provide input and support implementation of people plans • Experience implementing change within an organisation • High level competency with Microsoft IT packages • Degree qualified in a relevant subject e.g. Human Resources / Business. • Experience of working in a trade union recognised environment • Experience of providing generalist support in a blue collar industry If this vacancy is of interest, Please apply direct or call the office on for more information.
HR Advisor
Pertemps Newcastle Commercial
HR Advisor (Employee Relations) 3 month FTC Based in Sunderland OR Shiremoor with travel to each location for role £38,000-£42,000 per annum (DOE) We are working with our client looking for an experienced HR Advisor to join the People and Change Team at Northern Powergrid on a 3 month fixed term contract, where you'll provide a high quality, customer focused advisory service across a range of generalist HR activities with a strong focus on Employee Relations. You'll work closely with stakeholders across your directorate, providing pragmatic, solutions focused advice on policies, employment legislation, and people processes. This role offers the chance to make a meaningful impact while building strong relationships across the business. Key Responsibilities Provide a customer centric people advisory service for an agreed directorate(s) across all generalist activities complying with legislation and internal policies/guidance including and not limited to: resourcing, recruitment and selection, performance management, absence management and employee wellbeing, terms and conditions of service, discipline and grievance, organisational change and learning and development. Respond effectively to customer enquiries; provide guidance and support, manage escalated challenges/queries with resolution in accordance with policies, procedures and processes. Coach and guide People managers to effectively manage employee relations issues including sickness absence (short term and long term), performance management, discipline and grievance. Support the performance management within the directorate, specifically provide 1-1 coaching/guidance for managers to identify and develop talent or poor performance and guide/support development/performance improvement plans for the identified employees complying with relevant policies and best practice. Provide input to and support the implementation of directorate specific projects, change management programmes and working groups as and when required. Provide timely and accurate input to ad hoc managed environment requirements e.g. management reports (weekly, monthly) and use People metrics to identify people related issues for specific business area to facilitate management of these issues to support continuous improvement. Develop and maintain collaborative and productive working relationships with assigned directorate, partners, colleagues and trade union representatives. Provide first line of support to People Business Partner. Skills, Knowledge, Experience & Qualifications Full clean driving license Significant generalist experience in a large, complex organisation in an advisory/ business partner role Experience of partnering with a business area and working closely up to director level to provide input and support implementation of people plans Experience implementing change within an organisation High level competency with Microsoft IT packages Degree qualified in a relevant subject e.g. Human Resources / Business. Experience of working in a trade union recognised environment Experience of providing generalist support in a blue collar industry If you feel you have relevant experience and want to know more about this position please contact Angela Sinton on or email
Mar 20, 2026
Full time
HR Advisor (Employee Relations) 3 month FTC Based in Sunderland OR Shiremoor with travel to each location for role £38,000-£42,000 per annum (DOE) We are working with our client looking for an experienced HR Advisor to join the People and Change Team at Northern Powergrid on a 3 month fixed term contract, where you'll provide a high quality, customer focused advisory service across a range of generalist HR activities with a strong focus on Employee Relations. You'll work closely with stakeholders across your directorate, providing pragmatic, solutions focused advice on policies, employment legislation, and people processes. This role offers the chance to make a meaningful impact while building strong relationships across the business. Key Responsibilities Provide a customer centric people advisory service for an agreed directorate(s) across all generalist activities complying with legislation and internal policies/guidance including and not limited to: resourcing, recruitment and selection, performance management, absence management and employee wellbeing, terms and conditions of service, discipline and grievance, organisational change and learning and development. Respond effectively to customer enquiries; provide guidance and support, manage escalated challenges/queries with resolution in accordance with policies, procedures and processes. Coach and guide People managers to effectively manage employee relations issues including sickness absence (short term and long term), performance management, discipline and grievance. Support the performance management within the directorate, specifically provide 1-1 coaching/guidance for managers to identify and develop talent or poor performance and guide/support development/performance improvement plans for the identified employees complying with relevant policies and best practice. Provide input to and support the implementation of directorate specific projects, change management programmes and working groups as and when required. Provide timely and accurate input to ad hoc managed environment requirements e.g. management reports (weekly, monthly) and use People metrics to identify people related issues for specific business area to facilitate management of these issues to support continuous improvement. Develop and maintain collaborative and productive working relationships with assigned directorate, partners, colleagues and trade union representatives. Provide first line of support to People Business Partner. Skills, Knowledge, Experience & Qualifications Full clean driving license Significant generalist experience in a large, complex organisation in an advisory/ business partner role Experience of partnering with a business area and working closely up to director level to provide input and support implementation of people plans Experience implementing change within an organisation High level competency with Microsoft IT packages Degree qualified in a relevant subject e.g. Human Resources / Business. Experience of working in a trade union recognised environment Experience of providing generalist support in a blue collar industry If you feel you have relevant experience and want to know more about this position please contact Angela Sinton on or email
Inc Recruitment
Sales/Customer Service
Inc Recruitment Sunderland, Tyne And Wear
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits in fundraising Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Mar 06, 2026
Full time
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits in fundraising Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

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