Job Description
Complaint Investigator
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00
Pay Rate: £24.43 Per Hour
Job Ref: OR21719
Job Responsibilities
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Investigate complex complaints made under the Council s Corporate Complaints process.
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Investigate and respond to enquiries made by the Local Government Ombudsman (LGO).
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Carry out investigations in line with the Council s overall vision, values, and strategic aims, ensuring excellent customer service is delivered.
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Provide high-quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules, and Procedures.
Person Specifications
Must Have
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Experience in handling complex complaints and investigations.
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Strong understanding of the Council's vision, values, and strategic aims.
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Ability to deliver excellent customer service.
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Familiarity with legal frameworks, Tribunals Rules, and Procedures.
Nice to Have
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Experience working with the Local Government Ombudsman (LGO).
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Background in clerking or providing advice to arbitration tribunals.
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