Customer Service & Scheduling Specialist
Automotive / Accident Repair
Location: Coventry, West Midlands
Salary: £28,000 £34,000 OTE (basic + bonus), depending on experience
Hours: Monday to Friday, 8:00am 5:00pm
Alternate Saturdays 8:00am 12:00pm (paid overtime)
I m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.
If you ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly this one s worth a look.
What you ll be doing day to day:
Taking inbound calls and emails from customers, insurers and accident management companies
Booking vehicles in for repair and managing the diary
Keeping customers updated on progress and timescales
Coordinating with the workshop to keep jobs moving
Chasing authorisations and confirming appointments
General admin and system updates (nothing too scary!)
What they re looking for:
Previous experience in automotive customer service, bodyshop admin, service advisor or similar
Someone organised, calm and confident on the phone
Comfortable juggling bookings, updates and deadlines
Good IT skills you don t need to be technical, just organised
A team player who takes pride in good customer service
What s in it for you:
Competitive basic salary plus bonus
Pension and life insurance
22 days holiday + bank holidays
Full training and support
Stable role within a growing automotive business
Long-term progression for the right person
Interested?
If this sounds like something you d enjoy, apply now and I ll give you a call to run through the details properly and answer any questions.