Who is Atominvest Atominvest is the operating layer for modern private markets asset managers. We orchestrate investor and portfolio workflows across modular, flexible technology - delivered with an outcomes-first partnership. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! We're at a pivotal growth stage and are looking for a senior marketing leader who can help define and execute the next chapter of our go-to-market strategy. The Role This is a hands-on leadership role for an experienced B2B SaaS marketer who can operate at both strategic and executional levels. As Head of Marketing, you will own Atominvest's marketing strategy end to end - from positioning and messaging, through demand creation and capture, to revenue impact. You will work closely with the leadership and sales teams to build a scalable, measurable marketing engine that drives pipeline and revenue, not just leads. This role retains meaningful individual contributor responsibility, especially in the near term, while also shaping the long-term marketing vision, systems, and priorities. What You'll Be Responsible For Demand Creation & Growth Design, execute, and iterate multi-channel demand creation programs that increase both inbound volume and quality Build and scale campaigns across LinkedIn, Google and other relevant channels Own content-led demand initiatives including webinars, thought leadership, reports, and subject matter expert driven content Build a repeatable "content engine" that compounds over time through repurposing and distribution Revenue & Pipeline Accountability Own marketing's contribution to pipeline and revenue, not just MQLs Partner closely with Sales to define targets, measure impact, and continuously improve conversion Use data to prioritise initiatives that move real commercial outcomes Demand Capture & Conversion Build and optimise a high-performing demand capture engine across paid and organic channels Improve website journeys, conversion rates, and on-site messaging through testing and iteration Ensure marketing activity translates into meaningful sales conversations Product Marketing & Positioning Own Atominvest's positioning and messaging across the website, sales materials, and campaigns Bring the voice of the customer into all messaging through call reviews, interviews, and feedback loops Build and maintain strong competitive positioning and sales enablement materials Work closely with Sales to refine narratives, talk tracks, and go-to-market assets Account-Based Marketing (ABM) Design and execute 1:1 and 1:many ABM programs for strategic target accounts Partner with Sales to align messaging, timing, and outreach Measure and communicate ABM impact on pipeline and revenue Analytics, Insight & Optimisation Analyse performance across all marketing activities and channels Rapidly iterate based on data and insight Clearly tie marketing performance back to business outcomes and revenue Define and track the right KPIs for a scaling B2B SaaS company Leadership & Collaboration Work closely with the leadership team to shape go-to-market strategy Act as the voice of the customer internally Help define priorities, sequencing, and focus as the company scales Over time, help shape and grow the marketing function What We're Looking For Experience & Skills Proven experience leading and executing growth initiatives in B2B SaaS Strong track record of driving pipeline and revenue, not just awareness Deep experience in demand generation, content-led growth, and ABM Strong product marketing instincts - messaging, positioning, and competitive differentiation Highly analytical, comfortable with data, experimentation, and optimisation (A/B testing, CRO, attribution) Ways of Working Strategic thinker who can also execute - comfortable being hands-on Confident prioritising in a fast-paced, scaling environment Creative and commercial - able to balance brand, demand, and revenue Self-starter with strong ownership mentality Comfortable running multiple initiatives in parallel, from concept to delivery Mindset Customer-first and outcomes-focused Curious, experimental, and not afraid to challenge assumptions Energised by building, iterating, and improving rather than maintaining the status quo Why This Role Is Compelling You'll own marketing end to end at a critical growth stage You'll shape the narrative of a category-defining private markets platform You'll work directly with senior leadership and influence company strategy You'll have the opportunity to build a marketing engine that truly drives revenue You'll join a business that values outcomes over activity - in marketing as much as in product What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission-driven people to work with Fun working atmosphere Significant growth opportunities Company-wide socials and events
Feb 05, 2026
Full time
Who is Atominvest Atominvest is the operating layer for modern private markets asset managers. We orchestrate investor and portfolio workflows across modular, flexible technology - delivered with an outcomes-first partnership. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! We're at a pivotal growth stage and are looking for a senior marketing leader who can help define and execute the next chapter of our go-to-market strategy. The Role This is a hands-on leadership role for an experienced B2B SaaS marketer who can operate at both strategic and executional levels. As Head of Marketing, you will own Atominvest's marketing strategy end to end - from positioning and messaging, through demand creation and capture, to revenue impact. You will work closely with the leadership and sales teams to build a scalable, measurable marketing engine that drives pipeline and revenue, not just leads. This role retains meaningful individual contributor responsibility, especially in the near term, while also shaping the long-term marketing vision, systems, and priorities. What You'll Be Responsible For Demand Creation & Growth Design, execute, and iterate multi-channel demand creation programs that increase both inbound volume and quality Build and scale campaigns across LinkedIn, Google and other relevant channels Own content-led demand initiatives including webinars, thought leadership, reports, and subject matter expert driven content Build a repeatable "content engine" that compounds over time through repurposing and distribution Revenue & Pipeline Accountability Own marketing's contribution to pipeline and revenue, not just MQLs Partner closely with Sales to define targets, measure impact, and continuously improve conversion Use data to prioritise initiatives that move real commercial outcomes Demand Capture & Conversion Build and optimise a high-performing demand capture engine across paid and organic channels Improve website journeys, conversion rates, and on-site messaging through testing and iteration Ensure marketing activity translates into meaningful sales conversations Product Marketing & Positioning Own Atominvest's positioning and messaging across the website, sales materials, and campaigns Bring the voice of the customer into all messaging through call reviews, interviews, and feedback loops Build and maintain strong competitive positioning and sales enablement materials Work closely with Sales to refine narratives, talk tracks, and go-to-market assets Account-Based Marketing (ABM) Design and execute 1:1 and 1:many ABM programs for strategic target accounts Partner with Sales to align messaging, timing, and outreach Measure and communicate ABM impact on pipeline and revenue Analytics, Insight & Optimisation Analyse performance across all marketing activities and channels Rapidly iterate based on data and insight Clearly tie marketing performance back to business outcomes and revenue Define and track the right KPIs for a scaling B2B SaaS company Leadership & Collaboration Work closely with the leadership team to shape go-to-market strategy Act as the voice of the customer internally Help define priorities, sequencing, and focus as the company scales Over time, help shape and grow the marketing function What We're Looking For Experience & Skills Proven experience leading and executing growth initiatives in B2B SaaS Strong track record of driving pipeline and revenue, not just awareness Deep experience in demand generation, content-led growth, and ABM Strong product marketing instincts - messaging, positioning, and competitive differentiation Highly analytical, comfortable with data, experimentation, and optimisation (A/B testing, CRO, attribution) Ways of Working Strategic thinker who can also execute - comfortable being hands-on Confident prioritising in a fast-paced, scaling environment Creative and commercial - able to balance brand, demand, and revenue Self-starter with strong ownership mentality Comfortable running multiple initiatives in parallel, from concept to delivery Mindset Customer-first and outcomes-focused Curious, experimental, and not afraid to challenge assumptions Energised by building, iterating, and improving rather than maintaining the status quo Why This Role Is Compelling You'll own marketing end to end at a critical growth stage You'll shape the narrative of a category-defining private markets platform You'll work directly with senior leadership and influence company strategy You'll have the opportunity to build a marketing engine that truly drives revenue You'll join a business that values outcomes over activity - in marketing as much as in product What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission-driven people to work with Fun working atmosphere Significant growth opportunities Company-wide socials and events
Argos Store Manager - Inside Sainsbury's Salary: From £28,700 Location: Wilmslow Store, Wilmslow, SK9 1NZ Contract type: Permanent Business area: Argos Retail Closing date: 02 February 2026 Requisition ID: Just think what you could achieve at Argos. Experiences that customers love in an ever-changing retail environment. You'll have a team to nurture and develop and even more management opportunities on the horizon. Discover the rest of your career at Argos. What you'll be doing You'll create and lead a high-performing team and act as a true role model by seeing everything from the customer's point of view. In that way, you'll inspire, motivate and empower everybody around you. Your focus on the business itself will be just as strong. You'll have total accountability for the store - driving performance, plans and actions; celebrating success and making sure that your teams are trained and developed to be the best that they can be. Who you are A natural coach and communicator, you'll support as strongly as you challenge and be as flexible as you expect your team to be. You can see the link between actions and the customer, and work to resolve issues quickly. Your planning and organising skills will be key - each Argos store is a big, fast-moving business in its own right, and you'll look ahead to make sure you have the all the resources you need. Every day, you'll use your commercial acumen and creative approach to change. How you'll progress There's a host of routes to choose from. Prove yourself in this role, and we'll really encourage you to develop. Whether you choose to stay with Argos or move across and develop in one of our Sainsbury's stores or regions, you'll have every opportunity to take your career where you want it to go. Relentless in your pursuit of better customer experiences, you'll evidence how you've changed things for the better for customers in a previous role. You've managed a fast-paced operation, delivering results across service, sales, customer outcomes and team performance. You use insight to make smart decisions that improve performance and customer experiences. You're confident navigating employee relations, and apply HR policies with consistency and care. You've developed and supported performance and capability within a team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Pension - we'll match 4% of your contributions and if you change your pension plan, you may receive more from us. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Feb 05, 2026
Full time
Argos Store Manager - Inside Sainsbury's Salary: From £28,700 Location: Wilmslow Store, Wilmslow, SK9 1NZ Contract type: Permanent Business area: Argos Retail Closing date: 02 February 2026 Requisition ID: Just think what you could achieve at Argos. Experiences that customers love in an ever-changing retail environment. You'll have a team to nurture and develop and even more management opportunities on the horizon. Discover the rest of your career at Argos. What you'll be doing You'll create and lead a high-performing team and act as a true role model by seeing everything from the customer's point of view. In that way, you'll inspire, motivate and empower everybody around you. Your focus on the business itself will be just as strong. You'll have total accountability for the store - driving performance, plans and actions; celebrating success and making sure that your teams are trained and developed to be the best that they can be. Who you are A natural coach and communicator, you'll support as strongly as you challenge and be as flexible as you expect your team to be. You can see the link between actions and the customer, and work to resolve issues quickly. Your planning and organising skills will be key - each Argos store is a big, fast-moving business in its own right, and you'll look ahead to make sure you have the all the resources you need. Every day, you'll use your commercial acumen and creative approach to change. How you'll progress There's a host of routes to choose from. Prove yourself in this role, and we'll really encourage you to develop. Whether you choose to stay with Argos or move across and develop in one of our Sainsbury's stores or regions, you'll have every opportunity to take your career where you want it to go. Relentless in your pursuit of better customer experiences, you'll evidence how you've changed things for the better for customers in a previous role. You've managed a fast-paced operation, delivering results across service, sales, customer outcomes and team performance. You use insight to make smart decisions that improve performance and customer experiences. You're confident navigating employee relations, and apply HR policies with consistency and care. You've developed and supported performance and capability within a team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Pension - we'll match 4% of your contributions and if you change your pension plan, you may receive more from us. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
HGV Technician - Reading Salary up to £22 per hour dependent upon skill set & experience! £2000 SIGNING BONUS! (direct candidates only) Covering a rotating shift - Monday to Friday 0600hrs to 1430hrs/1430hrs to 2300hrs Join the Global Leader in Truck Innovation - Volvo Trucks Reading is Hiring! OWN YOUR FUTURE WITH VOLVO TRUCK & BUS At Volvo Truck and Bus, we're looking for skilled and ambitious HGV Technicians to join our growing team! This is more than just a job, it's a long-term career path with world class training, clear development pathways, and the opportunity to work with one of the most respected brands in the industry Why join us? At Volvo Truck & Bus we invest heavily in our technicians. Here's just some of the training we can offer you: Electrics Level 1 & 2 E-Mobility Training (future-focused EV systems) Oscilloscope Diagnostics Training Technicians are trained to a minimum Volvo Bronze Level Opportunities to progress to Silver, and Gold Level accreditation We can offer you and a half Mon to Sat and double time Sunday and bank hols Generous pension plan Enhanced paternity/maternity leave health cash plan with access to dental insurance 25 days holiday + bank holidays raising to 30 days with service savings and discounts for you, your family and friends on many high st retailers, holidays, hotels, gym memberships plus much more Referral scheme earn £1000! Cycle to work scheme career development opportunities Inhouse training with career progression Who are you? NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair Previous experience working as an HGV Technician (Volvo experience is a plus but not essential) Strong diagnostic and problem-solving skills A proactive attitude with a focus on customer service and safety A full UK driving licence (HGV licence preferred but not essential) What will you be doing Ensure repairs are carried out according to manufacturer's procedures, safely and responsibly Ensure repairs are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate Assist in the fault diagnosis process Comply with warranty procedures during repairs and warranty material on completion of each repair Work with the Parts Team to ensure the correct replacement parts are fitted Road test vehicles when required (if you hold an HGV licence) Assist with roadside breakdowns Ensure company time recording procedures are complied with, and that job cards are completed accurately Ensure service sheets are completed as per Volvo instructions Ensure all vehicle defects are reported to workshop controllers Keep all workshop facilities, equipment and tools clean, tidy and well maintained Wear personal protective equipment when appropriate Support the development of young trainees and apprentices Ready for the next move? Be Part of the Volvo Difference When you join Volvo Trucks, you're not just starting a job - you're joining a family of passionate professionals who are driving the future of transportation. Apply today and take your career up a gear. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Work Location: In person
Feb 05, 2026
Full time
HGV Technician - Reading Salary up to £22 per hour dependent upon skill set & experience! £2000 SIGNING BONUS! (direct candidates only) Covering a rotating shift - Monday to Friday 0600hrs to 1430hrs/1430hrs to 2300hrs Join the Global Leader in Truck Innovation - Volvo Trucks Reading is Hiring! OWN YOUR FUTURE WITH VOLVO TRUCK & BUS At Volvo Truck and Bus, we're looking for skilled and ambitious HGV Technicians to join our growing team! This is more than just a job, it's a long-term career path with world class training, clear development pathways, and the opportunity to work with one of the most respected brands in the industry Why join us? At Volvo Truck & Bus we invest heavily in our technicians. Here's just some of the training we can offer you: Electrics Level 1 & 2 E-Mobility Training (future-focused EV systems) Oscilloscope Diagnostics Training Technicians are trained to a minimum Volvo Bronze Level Opportunities to progress to Silver, and Gold Level accreditation We can offer you and a half Mon to Sat and double time Sunday and bank hols Generous pension plan Enhanced paternity/maternity leave health cash plan with access to dental insurance 25 days holiday + bank holidays raising to 30 days with service savings and discounts for you, your family and friends on many high st retailers, holidays, hotels, gym memberships plus much more Referral scheme earn £1000! Cycle to work scheme career development opportunities Inhouse training with career progression Who are you? NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair Previous experience working as an HGV Technician (Volvo experience is a plus but not essential) Strong diagnostic and problem-solving skills A proactive attitude with a focus on customer service and safety A full UK driving licence (HGV licence preferred but not essential) What will you be doing Ensure repairs are carried out according to manufacturer's procedures, safely and responsibly Ensure repairs are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate Assist in the fault diagnosis process Comply with warranty procedures during repairs and warranty material on completion of each repair Work with the Parts Team to ensure the correct replacement parts are fitted Road test vehicles when required (if you hold an HGV licence) Assist with roadside breakdowns Ensure company time recording procedures are complied with, and that job cards are completed accurately Ensure service sheets are completed as per Volvo instructions Ensure all vehicle defects are reported to workshop controllers Keep all workshop facilities, equipment and tools clean, tidy and well maintained Wear personal protective equipment when appropriate Support the development of young trainees and apprentices Ready for the next move? Be Part of the Volvo Difference When you join Volvo Trucks, you're not just starting a job - you're joining a family of passionate professionals who are driving the future of transportation. Apply today and take your career up a gear. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Work Location: In person
Head of Development Because the world needs creativity University of the Arts London (UAL) is looking to appoint an exceptional individual to be their new Head of Development (Principal Giving & Campaign). Ranked number two in the world for Art & Design by the QS World Rankings, UAL is the biggest provider of creative education in Europe and is proud to be an influential global leader, where creativity and innovation flourish. The University is made up of six colleges (Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, Wimbledon College of Arts), and four institutes each making a unique contribution to creative endeavour. UAL strives to break boundaries and challenge norms, delivering cutting-edge research and ground-breaking creative education to the next generation of world-defining thinkers and doers. This newly created role will sit on the Development and Alumni Relations Management Team, driving the team's fundraising capacity for principal giving. The incoming Head of Development (Principal Giving & Campaign) will have the opportunity to build a team of three (two Development Managers and a Development Officer) around them in order to enhance fundraising success for the University. While primarily focusing on fundraising endeavours, building relationships with individuals with high giving capacity and bringing in principal gifts, the role holder will also take the reins in driving the strategic development and delivery for UAL's next major fundraising campaign. The post-holder will have the opportunity to make a transformative difference to development at UAL, raising ambition across the team, in advance of the University's upcoming fundraising campaign. UAL is looking for an excellent fundraiser with a strong track record of bringing in six and seven figure gifts in their own institution. Ideal candidates should bring a hunger and energy when it comes to boosting fundraising success for the University. They will be familiar with working to develop prospect strategies, bringing strategic thinking to enhancing transformational gift opportunities for the University. They will be familiar with driving success and delivery for major fundraising campaigns. Candidates should ideally be familiar with Higher Education or creative environments, as well as be aligned with the social purpose of UAL. This is an outstanding opportunity to play a pivotal role in attracting the funding that will enable UAL to generate and inspire the creativity the world needs for a better future. For further details on the role, please visit To apply, please send a covering letter and CV to by Friday 6 th February 2026.
Feb 05, 2026
Full time
Head of Development Because the world needs creativity University of the Arts London (UAL) is looking to appoint an exceptional individual to be their new Head of Development (Principal Giving & Campaign). Ranked number two in the world for Art & Design by the QS World Rankings, UAL is the biggest provider of creative education in Europe and is proud to be an influential global leader, where creativity and innovation flourish. The University is made up of six colleges (Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, Wimbledon College of Arts), and four institutes each making a unique contribution to creative endeavour. UAL strives to break boundaries and challenge norms, delivering cutting-edge research and ground-breaking creative education to the next generation of world-defining thinkers and doers. This newly created role will sit on the Development and Alumni Relations Management Team, driving the team's fundraising capacity for principal giving. The incoming Head of Development (Principal Giving & Campaign) will have the opportunity to build a team of three (two Development Managers and a Development Officer) around them in order to enhance fundraising success for the University. While primarily focusing on fundraising endeavours, building relationships with individuals with high giving capacity and bringing in principal gifts, the role holder will also take the reins in driving the strategic development and delivery for UAL's next major fundraising campaign. The post-holder will have the opportunity to make a transformative difference to development at UAL, raising ambition across the team, in advance of the University's upcoming fundraising campaign. UAL is looking for an excellent fundraiser with a strong track record of bringing in six and seven figure gifts in their own institution. Ideal candidates should bring a hunger and energy when it comes to boosting fundraising success for the University. They will be familiar with working to develop prospect strategies, bringing strategic thinking to enhancing transformational gift opportunities for the University. They will be familiar with driving success and delivery for major fundraising campaigns. Candidates should ideally be familiar with Higher Education or creative environments, as well as be aligned with the social purpose of UAL. This is an outstanding opportunity to play a pivotal role in attracting the funding that will enable UAL to generate and inspire the creativity the world needs for a better future. For further details on the role, please visit To apply, please send a covering letter and CV to by Friday 6 th February 2026.
Who is Atominvest Atominvest is the operating layer for modern private markets asset managers. We orchestrate investor and portfolio workflows across modular, flexible technology - delivered with an outcomes-first partnership. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! We're at a pivotal growth stage and are looking for a senior marketing leader who can help define and execute the next chapter of our go-to-market strategy. The Role This is a hands-on leadership role for an experienced B2B SaaS marketer who can operate at both strategic and executional levels. As Head of Marketing, you will own Atominvest's marketing strategy end to end - from positioning and messaging, through demand creation and capture, to revenue impact. You will work closely with the leadership and sales teams to build a scalable, measurable marketing engine that drives pipeline and revenue, not just leads. This role retains meaningful individual contributor responsibility, especially in the near term, while also shaping the long-term marketing vision, systems, and priorities. What You'll Be Responsible For Demand Creation & Growth Design, execute, and iterate multi-channel demand creation programs that increase both inbound volume and quality Build and scale campaigns across LinkedIn, Google and other relevant channels Own content-led demand initiatives including webinars, thought leadership, reports, and subject matter expert driven content Build a repeatable "content engine" that compounds over time through repurposing and distribution Revenue & Pipeline Accountability Own marketing's contribution to pipeline and revenue, not just MQLs Partner closely with Sales to define targets, measure impact, and continuously improve conversion Use data to prioritise initiatives that move real commercial outcomes Demand Capture & Conversion Build and optimise a high-performing demand capture engine across paid and organic channels Improve website journeys, conversion rates, and on-site messaging through testing and iteration Ensure marketing activity translates into meaningful sales conversations Product Marketing & Positioning Own Atominvest's positioning and messaging across the website, sales materials, and campaigns Bring the voice of the customer into all messaging through call reviews, interviews, and feedback loops Build and maintain strong competitive positioning and sales enablement materials Work closely with Sales to refine narratives, talk tracks, and go-to-market assets Account-Based Marketing (ABM) Design and execute 1:1 and 1:many ABM programs for strategic target accounts Partner with Sales to align messaging, timing, and outreach Measure and communicate ABM impact on pipeline and revenue Analytics, Insight & Optimisation Analyse performance across all marketing activities and channels Rapidly iterate based on data and insight Clearly tie marketing performance back to business outcomes and revenue Define and track the right KPIs for a scaling B2B SaaS company Leadership & Collaboration Work closely with the leadership team to shape go-to-market strategy Act as the voice of the customer internally Help define priorities, sequencing, and focus as the company scales Over time, help shape and grow the marketing function What We're Looking For Experience & Skills Proven experience leading and executing growth initiatives in B2B SaaS Strong track record of driving pipeline and revenue, not just awareness Deep experience in demand generation, content-led growth, and ABM Strong product marketing instincts - messaging, positioning, and competitive differentiation Highly analytical, comfortable with data, experimentation, and optimisation (A/B testing, CRO, attribution) Ways of Working Strategic thinker who can also execute - comfortable being hands-on Confident prioritising in a fast-paced, scaling environment Creative and commercial - able to balance brand, demand, and revenue Self-starter with strong ownership mentality Comfortable running multiple initiatives in parallel, from concept to delivery Mindset Customer-first and outcomes-focused Curious, experimental, and not afraid to challenge assumptions Energised by building, iterating, and improving rather than maintaining the status quo Why This Role Is Compelling You'll own marketing end to end at a critical growth stage You'll shape the narrative of a category-defining private markets platform You'll work directly with senior leadership and influence company strategy You'll have the opportunity to build a marketing engine that truly drives revenue You'll join a business that values outcomes over activity - in marketing as much as in product What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission-driven people to work with Fun working atmosphere Significant growth opportunities Company-wide socials and events
Feb 05, 2026
Full time
Who is Atominvest Atominvest is the operating layer for modern private markets asset managers. We orchestrate investor and portfolio workflows across modular, flexible technology - delivered with an outcomes-first partnership. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! We're at a pivotal growth stage and are looking for a senior marketing leader who can help define and execute the next chapter of our go-to-market strategy. The Role This is a hands-on leadership role for an experienced B2B SaaS marketer who can operate at both strategic and executional levels. As Head of Marketing, you will own Atominvest's marketing strategy end to end - from positioning and messaging, through demand creation and capture, to revenue impact. You will work closely with the leadership and sales teams to build a scalable, measurable marketing engine that drives pipeline and revenue, not just leads. This role retains meaningful individual contributor responsibility, especially in the near term, while also shaping the long-term marketing vision, systems, and priorities. What You'll Be Responsible For Demand Creation & Growth Design, execute, and iterate multi-channel demand creation programs that increase both inbound volume and quality Build and scale campaigns across LinkedIn, Google and other relevant channels Own content-led demand initiatives including webinars, thought leadership, reports, and subject matter expert driven content Build a repeatable "content engine" that compounds over time through repurposing and distribution Revenue & Pipeline Accountability Own marketing's contribution to pipeline and revenue, not just MQLs Partner closely with Sales to define targets, measure impact, and continuously improve conversion Use data to prioritise initiatives that move real commercial outcomes Demand Capture & Conversion Build and optimise a high-performing demand capture engine across paid and organic channels Improve website journeys, conversion rates, and on-site messaging through testing and iteration Ensure marketing activity translates into meaningful sales conversations Product Marketing & Positioning Own Atominvest's positioning and messaging across the website, sales materials, and campaigns Bring the voice of the customer into all messaging through call reviews, interviews, and feedback loops Build and maintain strong competitive positioning and sales enablement materials Work closely with Sales to refine narratives, talk tracks, and go-to-market assets Account-Based Marketing (ABM) Design and execute 1:1 and 1:many ABM programs for strategic target accounts Partner with Sales to align messaging, timing, and outreach Measure and communicate ABM impact on pipeline and revenue Analytics, Insight & Optimisation Analyse performance across all marketing activities and channels Rapidly iterate based on data and insight Clearly tie marketing performance back to business outcomes and revenue Define and track the right KPIs for a scaling B2B SaaS company Leadership & Collaboration Work closely with the leadership team to shape go-to-market strategy Act as the voice of the customer internally Help define priorities, sequencing, and focus as the company scales Over time, help shape and grow the marketing function What We're Looking For Experience & Skills Proven experience leading and executing growth initiatives in B2B SaaS Strong track record of driving pipeline and revenue, not just awareness Deep experience in demand generation, content-led growth, and ABM Strong product marketing instincts - messaging, positioning, and competitive differentiation Highly analytical, comfortable with data, experimentation, and optimisation (A/B testing, CRO, attribution) Ways of Working Strategic thinker who can also execute - comfortable being hands-on Confident prioritising in a fast-paced, scaling environment Creative and commercial - able to balance brand, demand, and revenue Self-starter with strong ownership mentality Comfortable running multiple initiatives in parallel, from concept to delivery Mindset Customer-first and outcomes-focused Curious, experimental, and not afraid to challenge assumptions Energised by building, iterating, and improving rather than maintaining the status quo Why This Role Is Compelling You'll own marketing end to end at a critical growth stage You'll shape the narrative of a category-defining private markets platform You'll work directly with senior leadership and influence company strategy You'll have the opportunity to build a marketing engine that truly drives revenue You'll join a business that values outcomes over activity - in marketing as much as in product What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission-driven people to work with Fun working atmosphere Significant growth opportunities Company-wide socials and events
Digital Marketing Executive Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Digital Marketing Executive to join them in Easingwold, near York. Now s the perfect time to join and grow with them. They work with local and national businesses to define their brand, build great websites, and deliver digital experiences that get results. From SEO and PPC to AEO and social media strategy, they create highly successful multi-channel campaigns that help their clients grow and expand. Our client is looking for a talented Digital Marketing Executive to join their growing team and drive performance across a range of digital channels. If you re analytical, creative, and results-driven, and excited by the idea of making a measurable impact for clients across diverse sectors, they would love to hear from you. Requirements: 1 2+ years of hands-on experience in digital marketing, ideally within an agency environment. Strong understanding of PPC, SEO and social media marketing with the ability to manage multi-channel strategies. Confident managing budgets, analysing data, and delivering against performance goals. Analytical and detail-oriented, with a solid grasp of tracking, reporting, and optimisation techniques. Excellent written and verbal communication skills able to craft effective ad copy, optimise content, and communicate insights clearly. A proactive, curious, and adaptable mindset, with a passion for staying ahead in a fast-evolving digital landscape. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
Feb 04, 2026
Full time
Digital Marketing Executive Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Digital Marketing Executive to join them in Easingwold, near York. Now s the perfect time to join and grow with them. They work with local and national businesses to define their brand, build great websites, and deliver digital experiences that get results. From SEO and PPC to AEO and social media strategy, they create highly successful multi-channel campaigns that help their clients grow and expand. Our client is looking for a talented Digital Marketing Executive to join their growing team and drive performance across a range of digital channels. If you re analytical, creative, and results-driven, and excited by the idea of making a measurable impact for clients across diverse sectors, they would love to hear from you. Requirements: 1 2+ years of hands-on experience in digital marketing, ideally within an agency environment. Strong understanding of PPC, SEO and social media marketing with the ability to manage multi-channel strategies. Confident managing budgets, analysing data, and delivering against performance goals. Analytical and detail-oriented, with a solid grasp of tracking, reporting, and optimisation techniques. Excellent written and verbal communication skills able to craft effective ad copy, optimise content, and communicate insights clearly. A proactive, curious, and adaptable mindset, with a passion for staying ahead in a fast-evolving digital landscape. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
Feb 04, 2026
Full time
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
This role is based at Dorking, Leatherhead or Bookham Library. The salary for this role is 12.42 per hour for working 5 hours hours per week at Dorking or Leatherhead Libraries, or 6 hours per week at Bookham Library (Saturdays). The full-time equivalent salary is 23,322 per annum. We are looking for enthusiastic and self-motivated Weekend Library Assistants to join our dedicated teams at either Dorking, Leatherhead or Bookham Library which together form the Dorking Group. You will be based at your chosen Library, but you will also be required to work at the other libraries in this Group. Libraries are spaces for social interaction, learning and cultural experiences. Acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team Surrey Libraries hold a unique place in our communities. They provide universal access through a programme of reading, learning digital, health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. About the Role There is something for everyone at Surrey's libraries and the same day never happens twice. The library is many different things to many different people. Curious readers come looking for their next adventure. Students meet to revise for their exams. Families gather for Storytime and Rhymetime. Special interest groups share their passions and older people access resources and secure their bus pass. Weekend Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of the library service. They are busy, lively places to work, requiring flexibility, creativity, and initiative. This could mean helping someone with a reading recommendation, thinking up new themes for book displays, planning events or assisting people with information and virtual services. Maintaining, presenting, and processing book stock is also a major part of the role. The role may include leading craft events, Rhymetime and Storytime sessions, and assisting with other activities directed at both children and adults. From time to time there will be a need for lone working or single staffing at this and other libraries in the area. Your Application In order to be considered for shortlisting, your application will clearly evidence the following criteria and align with our behaviours: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Way framework. To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and what skills you have to help with this? (150 words) If shortlisted for interview, you will be sent interview questions in advance and you will be asked to read a short story. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 22/02/2026 with interviews planned for week commencing 02/03/2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Feb 04, 2026
Full time
This role is based at Dorking, Leatherhead or Bookham Library. The salary for this role is 12.42 per hour for working 5 hours hours per week at Dorking or Leatherhead Libraries, or 6 hours per week at Bookham Library (Saturdays). The full-time equivalent salary is 23,322 per annum. We are looking for enthusiastic and self-motivated Weekend Library Assistants to join our dedicated teams at either Dorking, Leatherhead or Bookham Library which together form the Dorking Group. You will be based at your chosen Library, but you will also be required to work at the other libraries in this Group. Libraries are spaces for social interaction, learning and cultural experiences. Acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team Surrey Libraries hold a unique place in our communities. They provide universal access through a programme of reading, learning digital, health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. About the Role There is something for everyone at Surrey's libraries and the same day never happens twice. The library is many different things to many different people. Curious readers come looking for their next adventure. Students meet to revise for their exams. Families gather for Storytime and Rhymetime. Special interest groups share their passions and older people access resources and secure their bus pass. Weekend Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of the library service. They are busy, lively places to work, requiring flexibility, creativity, and initiative. This could mean helping someone with a reading recommendation, thinking up new themes for book displays, planning events or assisting people with information and virtual services. Maintaining, presenting, and processing book stock is also a major part of the role. The role may include leading craft events, Rhymetime and Storytime sessions, and assisting with other activities directed at both children and adults. From time to time there will be a need for lone working or single staffing at this and other libraries in the area. Your Application In order to be considered for shortlisting, your application will clearly evidence the following criteria and align with our behaviours: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Way framework. To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and what skills you have to help with this? (150 words) If shortlisted for interview, you will be sent interview questions in advance and you will be asked to read a short story. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 22/02/2026 with interviews planned for week commencing 02/03/2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
Feb 04, 2026
Full time
THE COMPANY Brand Energy & Infrastructure Services provide scaffolding & access, insulation and painting to the industrial, process and energy markets. THE ROLE We are searching for a highly competent Estimator to join the UK Onshore Industrial & Energy division. Can be flexible with base location subject to being willing to travel as and when required including to the Head Office in Grimsby, N.E Lincolnshire. JOB PURPOSE To provide estimates and secure orders by providing market competitive solutions to meet customer requirements in compliance with company procedures and supporting the Business Development and Proposals Team. KEY RESULT AREAS Provision of accurate estimates with practical and workable solutions, maximising the probability of obtaining targeted contracts. Achievement of sales and financial targets. Optimising the opportunity to achieve or exceed revenue and profit margins, through securing contracts at the optimum award level. Identification and conversion of new opportunities. Building and maintaining key relationships with customers, providing high levels of customer service. Compliance with Company policies and procedures. RESPONSIBILITIES AND DUTIES Identify and target new opportunities. Produce creative and competitive solutions to customer requirements, ensuring estimates are accurate and comply with company requirements and procedures. Ensure tenders are followed up with contractors to maximise probability of obtaining targeted contracts. Monitor the mix of job values to meet the branch order targets. Redress any imbalance to ensure targets are achieved at minimum. Review the over £250k quotes and devise a strategy to strengthen the company s position for each quote. Assist line manager in monitoring and reporting on market pricing and competitor activity. Evaluate reasons for lost bids and report as required. Ensure customer requirements are met and where possible exceeded. Attend negotiations and pre-contract handover meetings. Prepare and deliver high standard presentations to customers as required. Liaise with the design and operations teams on technical and operational requirements. Provide briefings to the operations team, and any information required once the job has commenced. Provide information and reports for management teams as required. Provide feedback from customers and the marketplace. Adhere to Company s policies and procedures. Ensure that all estimating related administrative tasks are carried out efficiently. Support and promote a team culture and company values. PERSONAL ATTRIBUTES / REQUIREMENTS Proven track record as an Estimator with knowledge of Painting, Scaffolding and Insulation. Experienced working within the Industrial Services and Energy sectors including oil & gas, petrochemical, chemical, energy, nuclear and defense. Experience in bid-writing would be highly advantagerous however not essential. Ability to identify opportunities and providing market competitive solutions. Good self discipline and a strong commitment to quality and procedures. Good communication skills with the ability to build and maintain relationships. Able to work under pressure and meet tight deadlines.
Salary: From £31,300 Location: Merthyr Tydfil Cyfarthfa Retail Park Argos, Merthyr Tydfil, CF48 1HY Contract type: Permanent Business area: Argos Retail Closing date: 11 February 2026 Requisition ID: Just think what you could achieve with the support of your own management team. Experiences that customers love in an ever-changing retail environment. You'll have a team to nurture and develop and even more management opportunities on the horizon. Discover the rest of your career at Argos. What you'll be doing You'll create and lead a high-performing team and act as a true role model by seeing everything from the customer's point of view. In that way, you'll inspire, motivate and empower everybody around you. Your focus on the business itself will be just as strong. Supported by your management team, you'll have total accountability for the store - driving performance, plans and actions; celebrating success and making sure that your teams are trained and developed to be the best that they can be. Who you are A natural coach and communicator, you'll support as strongly as you challenge and be as flexible as you expect your team to be. You can see the link between actions and the customer, and work to resolve issues quickly. Your planning and organising skills will be key - each Argos store is a big, fast-moving business in its own right, and you'll look ahead to make sure you have the all the resources you need. Every day, you'll use your commercial acumen and creative approach to change. How you'll progress There's a host of routes to choose from. Prove yourself in this role, and we'll really encourage you to develop. Whether you choose to stay with Argos or move across and develop in one of our Sainsbury's stores or regions, you'll have every opportunity to take your career where you want it to go. Relentless in your pursuit of better customer experiences, you'll evidence how you've changed things for the better for customers in a previous role. You've managed a fast-paced operation, delivering results across service, sales, customer outcomes and team performance. You use insight to make smart decisions that improve performance and customer experiences. You're confident navigating employee relations, and apply HR policies with consistency and care. You've developed and supported performance and capability within a team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Pension - we'll match 4% of your contributions and if you change your pension plan, you may receive more from us. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Feb 04, 2026
Full time
Salary: From £31,300 Location: Merthyr Tydfil Cyfarthfa Retail Park Argos, Merthyr Tydfil, CF48 1HY Contract type: Permanent Business area: Argos Retail Closing date: 11 February 2026 Requisition ID: Just think what you could achieve with the support of your own management team. Experiences that customers love in an ever-changing retail environment. You'll have a team to nurture and develop and even more management opportunities on the horizon. Discover the rest of your career at Argos. What you'll be doing You'll create and lead a high-performing team and act as a true role model by seeing everything from the customer's point of view. In that way, you'll inspire, motivate and empower everybody around you. Your focus on the business itself will be just as strong. Supported by your management team, you'll have total accountability for the store - driving performance, plans and actions; celebrating success and making sure that your teams are trained and developed to be the best that they can be. Who you are A natural coach and communicator, you'll support as strongly as you challenge and be as flexible as you expect your team to be. You can see the link between actions and the customer, and work to resolve issues quickly. Your planning and organising skills will be key - each Argos store is a big, fast-moving business in its own right, and you'll look ahead to make sure you have the all the resources you need. Every day, you'll use your commercial acumen and creative approach to change. How you'll progress There's a host of routes to choose from. Prove yourself in this role, and we'll really encourage you to develop. Whether you choose to stay with Argos or move across and develop in one of our Sainsbury's stores or regions, you'll have every opportunity to take your career where you want it to go. Relentless in your pursuit of better customer experiences, you'll evidence how you've changed things for the better for customers in a previous role. You've managed a fast-paced operation, delivering results across service, sales, customer outcomes and team performance. You use insight to make smart decisions that improve performance and customer experiences. You're confident navigating employee relations, and apply HR policies with consistency and care. You've developed and supported performance and capability within a team, helping others step up and succeed. You know how to lead through change - keeping your team motivated and focused. You walk the talk - showing up every day as a role model for service and values. What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Pension - we'll match 4% of your contributions and if you change your pension plan, you may receive more from us. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Look Ahead Care Support and Housing
Slough, Berkshire
Specialist Behaviour Support Worker We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Social Care Service in Slough. No personal care or experience is required, just the right values. £28,808.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills, and maintain their wellbeing. The Common Road Service is a CQC registered is a home for one customer with learning disabilities and Autism, and supported by staff two to one 24 hours 7 days a week we are looking to maintain a staff team with an excellent value base to support the customer to build his life and develop his skills as an independent person. What you'll do: Supporting the customer to undertake a full timetable of preferred activities including art, visiting galleries, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks. Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating. Enabling the customer to keep up with the important people in their life and to meet new people with shared interests. Supporting the customer to communicate their wants and needs and communicating with them in a person-centred way. Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches. Collating a range of behavioural data and essential paperwork to be analysed within our local management structure. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Essential: NVQ Level 2 or equivalent Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities Driving licence and a willingness to drive as part of support duties Desirable: Experience of facilitating creative activities for vulnerable adults About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Feb 04, 2026
Full time
Specialist Behaviour Support Worker We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Social Care Service in Slough. No personal care or experience is required, just the right values. £28,808.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills, and maintain their wellbeing. The Common Road Service is a CQC registered is a home for one customer with learning disabilities and Autism, and supported by staff two to one 24 hours 7 days a week we are looking to maintain a staff team with an excellent value base to support the customer to build his life and develop his skills as an independent person. What you'll do: Supporting the customer to undertake a full timetable of preferred activities including art, visiting galleries, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks. Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating. Enabling the customer to keep up with the important people in their life and to meet new people with shared interests. Supporting the customer to communicate their wants and needs and communicating with them in a person-centred way. Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches. Collating a range of behavioural data and essential paperwork to be analysed within our local management structure. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Essential: NVQ Level 2 or equivalent Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities Driving licence and a willingness to drive as part of support duties Desirable: Experience of facilitating creative activities for vulnerable adults About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Feb 04, 2026
Full time
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Feb 04, 2026
Full time
Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan. We are on a mission to become the UK s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder now and for generations to come. We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK s top must see tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team. Wells Cathedral s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels. Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines. Key Responsibilities: - Supporting efficient workflow by responding to incoming requests and scheduling projects - Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews - Timely display and removal of onsite promotional and information banners, posters, flyers and POS material - Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits - Assisting the Director of Marketing & Communications in strategic marketing campaign planning - Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation - Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required - Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material - Ensuring website content is always up-to-date - Capturing marketing performance data to create KPI dashboards and inform campaign strategies Person specification Criteria Essential A clear and demonstrable interest in marketing and communications, with ambition to progress within this field Excellent written communication skills and a confident proof-reader A professional approach to both internal and external communication An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines A specific interest in working within the arts, culture and heritage sector An understanding of online data analysis for monitoring and informing marketing A confident and collaborative team player, able to work with direction An energetic and enthusiastic creative thinker Ability to meet deadlines and remain calm under pressure Able and willing to attend occasional evening and weekend events as required Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults Desirable A marketing-related qualification at degree or diploma level A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail A confident verbal communicator An understanding of marketing campaign strategies Main Terms and Conditions Employment status: Permanent contract of employment Location: Wells Cathedral Offices, Wells, BA5 2RB Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered. Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner. Pension: Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 4% 8% Expenses: All reasonable working expenses will be met in line with Cathedral policy. Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December. Probation: This post will be subject to a probationary period of 6 months. How to Apply To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026 Shortlisting date: Monday 23 February 2026 To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process. Interview date: Wednesday 4 March 2026 Further details about the selection process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check. Safeguarding We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles. This means that we will: Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent; Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and Adhere to Safer Recruitment legislation, guidance, and standards. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Job Title: Head of Academy Performance Analysis Department: Academy Responsible To: Academy Manager (direct), Senior Professional Development Phase Coach Salary: Competitive Contract: Full-time, 40 hours a week Work Flexibility: The position will involve working irregular hours; evenings, weekends, and bank holidays. Purpose of Role Lead, oversee and coordinate the performance analysis support to all academy age groups (U9-U21) and lead the performance analysis for the U21 Team. Role Responsibilities Personal Growth Undertake self-development to ensure knowledge in relation to all aspects of your role is up-to-date and forward thinking. Build relationships throughout the academy and broader. Main Roles & Responsibilities - Head of Academy Analysis Lead in overseeing and growing the academy analysis department. Maintaining & improving the capturing, coding, databasing and sharing process across the programme. Manage and oversee full time staff & work placement students. Manage the work placement programme to ensure that all home fixtures are recorded and analysis sessions are taking place on a weekly basis for all age groups. Recruit and train students to cover and code games for the season. Organise weekly analyst timetables for staff to record and code fixtures. Support placement hours and course work of work placement students. Provide meetings and CPD to all analyst staff throughout the season. Share relevant footage and data of academy individuals where required with first team staff. Undertake short or long-term analysis projects and assist in cross department projects Collaborate with Lead phase coaches in developing and improving the analysis provided across the Academy. To sit on the Academy Management Team and take part in meetings when required. Lead on managing the CASA to align with audit requirements. Main Roles & Responsibilities - Lead U21 Professional Development Phase Analyst Lead on all analysis tasks for the U21's as guided by coaching staff. Lead on all analysis meetings (i.e. game plan, pre match, post match, unit, individual). Training analysis and databasing sessions. Match day capture, live coding and feedback. Sharing of content onto relevant platforms for staff and players. Creating and maintaining best practice libraries for individuals, units and team footage. Wherever necessary (or available) to support information with internal or external data Support coaching staff in identifying, monitoring and preparing information for individual player development plans About The Candidate Undergraduate degree in performance analysis or a related field (e.g. Sport Science) First-hand experience in the use of industry standard analysis products (e.g. Hudl Sportcode or SBG Focus) Minimum of 3 years' performance analysis experience within a professional football academy. Postgraduate qualification in performance analysis or related field Football coaching qualifications (UEFA B Licence) Experience of leading and developing a department within a professional football academy. Full UK Driving License General Accountabilities Continue to challenge, learn and set standards within performance analysis Creative and open-minded Being proactive in organisation Attentive to detail and driven to succeed To always maintain a flexible approach to work To build and maintain good working relationships both internally and externally About The Club General Statement Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert. Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview. Safeguarding & Welfare The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company's recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children). The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required. Equality, Diversity & Inclusion Statement Swansea City AFC strives to ensure it provides an environment where everyone's rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role. We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within theorganisation. All appointments will be made on merit of skill and experience relative to the role.
Feb 04, 2026
Full time
Job Title: Head of Academy Performance Analysis Department: Academy Responsible To: Academy Manager (direct), Senior Professional Development Phase Coach Salary: Competitive Contract: Full-time, 40 hours a week Work Flexibility: The position will involve working irregular hours; evenings, weekends, and bank holidays. Purpose of Role Lead, oversee and coordinate the performance analysis support to all academy age groups (U9-U21) and lead the performance analysis for the U21 Team. Role Responsibilities Personal Growth Undertake self-development to ensure knowledge in relation to all aspects of your role is up-to-date and forward thinking. Build relationships throughout the academy and broader. Main Roles & Responsibilities - Head of Academy Analysis Lead in overseeing and growing the academy analysis department. Maintaining & improving the capturing, coding, databasing and sharing process across the programme. Manage and oversee full time staff & work placement students. Manage the work placement programme to ensure that all home fixtures are recorded and analysis sessions are taking place on a weekly basis for all age groups. Recruit and train students to cover and code games for the season. Organise weekly analyst timetables for staff to record and code fixtures. Support placement hours and course work of work placement students. Provide meetings and CPD to all analyst staff throughout the season. Share relevant footage and data of academy individuals where required with first team staff. Undertake short or long-term analysis projects and assist in cross department projects Collaborate with Lead phase coaches in developing and improving the analysis provided across the Academy. To sit on the Academy Management Team and take part in meetings when required. Lead on managing the CASA to align with audit requirements. Main Roles & Responsibilities - Lead U21 Professional Development Phase Analyst Lead on all analysis tasks for the U21's as guided by coaching staff. Lead on all analysis meetings (i.e. game plan, pre match, post match, unit, individual). Training analysis and databasing sessions. Match day capture, live coding and feedback. Sharing of content onto relevant platforms for staff and players. Creating and maintaining best practice libraries for individuals, units and team footage. Wherever necessary (or available) to support information with internal or external data Support coaching staff in identifying, monitoring and preparing information for individual player development plans About The Candidate Undergraduate degree in performance analysis or a related field (e.g. Sport Science) First-hand experience in the use of industry standard analysis products (e.g. Hudl Sportcode or SBG Focus) Minimum of 3 years' performance analysis experience within a professional football academy. Postgraduate qualification in performance analysis or related field Football coaching qualifications (UEFA B Licence) Experience of leading and developing a department within a professional football academy. Full UK Driving License General Accountabilities Continue to challenge, learn and set standards within performance analysis Creative and open-minded Being proactive in organisation Attentive to detail and driven to succeed To always maintain a flexible approach to work To build and maintain good working relationships both internally and externally About The Club General Statement Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert. Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview. Safeguarding & Welfare The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company's recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children). The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required. Equality, Diversity & Inclusion Statement Swansea City AFC strives to ensure it provides an environment where everyone's rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role. We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within theorganisation. All appointments will be made on merit of skill and experience relative to the role.
We are recruiting for an exceptional Head Pastry Chef to lead a high-end pastry kitchen within a luxury 5-star hotel environment based in Watford . This is a senior leadership role for a passionate and creative pastry professional who is used to delivering refined, high-quality desserts and baked goods at the very highest standards click apply for full job details
Feb 04, 2026
Full time
We are recruiting for an exceptional Head Pastry Chef to lead a high-end pastry kitchen within a luxury 5-star hotel environment based in Watford . This is a senior leadership role for a passionate and creative pastry professional who is used to delivering refined, high-quality desserts and baked goods at the very highest standards click apply for full job details
Overview Human Capital Management, Employee Relations Advisor, Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. Responsibilities Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. Experience & Skills Required Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 04, 2026
Full time
Overview Human Capital Management, Employee Relations Advisor, Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. Responsibilities Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. Experience & Skills Required Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Due to continued growth and ongoing success, were looking for a talented and driven Artworker to join an expanding design team at a Head Office in Plymouth. This is an exciting opportunity to contribute to a wide range of creative projects across packaging, marketing communications, and digital platforms. As an integral part of the team, youll be responsible for developing artwork thats ready for bot click apply for full job details
Feb 04, 2026
Full time
Due to continued growth and ongoing success, were looking for a talented and driven Artworker to join an expanding design team at a Head Office in Plymouth. This is an exciting opportunity to contribute to a wide range of creative projects across packaging, marketing communications, and digital platforms. As an integral part of the team, youll be responsible for developing artwork thats ready for bot click apply for full job details
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Feb 04, 2026
Full time
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
