Senior Cleaning Operations Manager

Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends.

Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction.

As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery.

• Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback.
• Conduct regular audits and quality checks, addressing any service gaps.
• Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment.
• Drive continuous improvement initiatives, working with senior leadership to implement best practices.
• Foster strong customer relationships, responding promptly to requests and concerns.
• Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination.
• Proactively identify and resolve operational challenges, minimizing service disruptions.
• Provide regular performance reports, offering insights on staffing, quality control, and customer feedback.

We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply.

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.
• Experience conducting audits and implementing quality control measures.
• Knowledge of health and safety compliance within a cleaning environment.
• Ability to identify operational efficiencies and drive process improvements.
• Strong communication and stakeholder management skills.
• Results driven approach with a focus on service excellence.

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture.

To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work.

Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.