Job Description
Client Operations Manager - Marketing
Marketing Agency North Hampshire (RG27) Full Time
Up to £48k
This role is for you if
You re the person who makes things run smoothly.
You like clarity, good planning and calm delivery.
You enjoy working closely with senior people, keeping projects on track, and making sure clients feel confident that everything is under control.
You won t be creating marketing strategy or running campaigns instead, you ll be the one making sure the right work happens, at the right time, with the right people involved.
About the agency
This is a growing, independent marketing agency working mainly with B2B, technology and services businesses.
Clients stay for years because delivery matters here. Promises are kept. Work is thoughtful. Relationships are genuine.
The team is remote-first, made up of experienced marketers, trusted freelancers and specialist partners. As the agency grows, there s a real opportunity for this role to become central to how things work.
What you ll actually be doing
In simple terms, you ll be the delivery glue.
You ll:
- Make sure new clients are onboarded properly
- Keep delivery plans visible, realistic and on track
- Coordinate people, partners and priorities
- Spot issues early and help resolve them
- Bring calm structure without adding unnecessary process
You ll work closely with the Managing Director and account leads, attending key meetings and helping ensure clients experience a smooth, professional journey from start to finish.
Day-to-day, that means:
- Owning client onboarding once work is agreed
- Making sure scope, timelines, KPIs and expectations are clear
- Coordinating internal teams, freelancers and suppliers
- Chairing internal delivery check-ins
- Keeping an eye on delivery progress and reporting commitments
- Helping improve ways of working as the agency grows
This role is not
- A marketing strategy role
- An admin or assistant position
- A people-management role
- A sales or account-management role
It s a senior coordination role ideal if you enjoy responsibility, autonomy and being trusted to make things work.
You'll be Right for This if You
- Have experience in a marketing, creative or professional services agency
- Are organised, confident and good at juggling priorities
- Communicate clearly and calmly, even when things get busy
- Understand how marketing plans turn into real delivery
- Are comfortable working without lots of rigid process
Practical bits
- Full driving licence and your own transport
- Got at least 10 years working in and around marketing
- Happy to attend client meetings, events and conferences
- Live within about an hour of RG27 / Thames Valley
If this sounds like you please apply today! We can t wait to talk to you!
Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
