Job Description
Helpdesk Administrator/Coordinator
Location: Romford, Essex
Working Pattern: Monday-Friday, on-site
Salary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits
Type: Permanent, Full-Time (PAYE)
Sector: Construction & Building Services
The Role
We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment.
The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM.
Key Responsibilities
Helpdesk Support & Issue Resolution
- Act as the first point of contact for clients
- Log and manage incoming service requests, queries, and complaints via phone, email, and service portals
Scheduling & Resource Coordination
- Coordinate reactive and planned maintenance works
- Schedule engineer visits, emergency repairs, and planned maintenance
- Ensure effective allocation of engineers and subcontractors
Work Order Management
- Create, assign, and monitor work orders
- Ensure jobs are prioritised, scheduled, and completed within agreed SLAs
Database & Record Management
- Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation
- Update and manage data within the COINS CAFM system
Client & Team Communication
- Maintain clear and professional communication with clients, service teams, and subcontractors
- Provide regular updates on service progress and issue resolution
Compliance & Reporting
- Ensure works are delivered in line with company procedures and industry regulations
- Produce performance and SLA reports for management review
Process Improvement & Support
- Identify process inefficiencies and support continuous improvement initiatives
- Assist with system updates and procedural improvements where required
Essential Requirements
- Previous experience working in a busy construction environment (non-negotiable)
- Experience in a helpdesk, facilities, maintenance, or service coordination role
- Strong organisational and diary management skills
- Confident communicator, able to liaise with clients and technical teams
- Experience using CAFM systems (COINS highly desirable)
If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!
