Customer Service Advisor

Permanent Full time

We are looking to recruit a Customer Service Advisor to join our team based from our Osprey House office in Chingford.

About the Role

We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.

You ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.

A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.

About You

Experience in a call centre or customer service role, handling inbound calls and emails professionally. Strong administrative and organisational skills with excellent attention to detail. Clear verbal and written communication skills, following scripts and system processes accurately. Ability to support customers to self-resolve simple, low-risk issues where appropriate. Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential) Confident using Microsoft Office and CRM systems (MSI experience advantageous). Experience in social housing, maintenance or repairs is desirable but not essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.