We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the SEO Account Director will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out. Overall responsibility for client portfolio SEO relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of SEO implementation and execution Continuously strive to produce the highest results for Visualsoft clients via SEO Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things SEO Identify and execute client training raising SEO understanding where required Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using SEO Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends Duties & responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of SEO The execution of Visualsoft's services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft's ability at all times. Client Happiness Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, as Senior SEO Account Director it is imperative that your client portfolio gives positive responses. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Strive for Client Results Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve. Control & Own SEO Strategy Devise and own best in class SEO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience either agency or client side specialising in SEO Extensive experience of SEO management Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement Experience in building and executing SEO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirable, but not essential Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Core competencies and personal attributes Confident in both written and spoken communication with the ability to present to, and engage, audiences Great organisation skills, accuracy and attention to detail Be able to work as part of a team as well as using own initiative 'Self-motivated' with an ability to demonstrate a can-do approach Demonstrate complete control of client portfolio with relationships that don't just enable strategy, they enable the clients success. Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements. Implement client plans that link back to business and marketing objectives. Ability to navigate complex account or business decisions that demonstrates a level of total autonomy when it comes to client business. Through the trusted relationship with clients, facilitate the conversation that mitigates any risk to client business. Clearly articulate next steps and follow through on suggestions. Ability to assimilate complex information and relay it to clients in an effective and understandable way that demonstrates complete control over their account whilst involving them in the decision making process. Ability navigate different ways of communication depending on client requirements and needs Proactive ownership of client financials and how that relates to VS commercials. Client Margin, Client Revenue, Client costs, Client Overheads, Direct ROI, Overall ROI, Cross Channel attribution, displayed cross channel collab Demonstrated that you are accountable for both client and teams performance, highlighting ways to enhance both and act on underperformance. Clearly communicate next steps on performance improvement to clients. Constant track record of displayed VS values and proven track record of enabling these throughout the team and company Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills. Suggest training to your line manager that may help you achieve these goals Competitive basic salary with great progression options Unlimited paid holidays - yes, that's not a typo! Hybrid working Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Talent Hunter Referral Bounty - £250 Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty! Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
Feb 27, 2026
Full time
We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the SEO Account Director will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out. Overall responsibility for client portfolio SEO relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of SEO implementation and execution Continuously strive to produce the highest results for Visualsoft clients via SEO Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things SEO Identify and execute client training raising SEO understanding where required Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using SEO Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends Duties & responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of SEO The execution of Visualsoft's services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft's ability at all times. Client Happiness Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, as Senior SEO Account Director it is imperative that your client portfolio gives positive responses. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Strive for Client Results Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve. Control & Own SEO Strategy Devise and own best in class SEO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience either agency or client side specialising in SEO Extensive experience of SEO management Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement Experience in building and executing SEO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirable, but not essential Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Core competencies and personal attributes Confident in both written and spoken communication with the ability to present to, and engage, audiences Great organisation skills, accuracy and attention to detail Be able to work as part of a team as well as using own initiative 'Self-motivated' with an ability to demonstrate a can-do approach Demonstrate complete control of client portfolio with relationships that don't just enable strategy, they enable the clients success. Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements. Implement client plans that link back to business and marketing objectives. Ability to navigate complex account or business decisions that demonstrates a level of total autonomy when it comes to client business. Through the trusted relationship with clients, facilitate the conversation that mitigates any risk to client business. Clearly articulate next steps and follow through on suggestions. Ability to assimilate complex information and relay it to clients in an effective and understandable way that demonstrates complete control over their account whilst involving them in the decision making process. Ability navigate different ways of communication depending on client requirements and needs Proactive ownership of client financials and how that relates to VS commercials. Client Margin, Client Revenue, Client costs, Client Overheads, Direct ROI, Overall ROI, Cross Channel attribution, displayed cross channel collab Demonstrated that you are accountable for both client and teams performance, highlighting ways to enhance both and act on underperformance. Clearly communicate next steps on performance improvement to clients. Constant track record of displayed VS values and proven track record of enabling these throughout the team and company Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills. Suggest training to your line manager that may help you achieve these goals Competitive basic salary with great progression options Unlimited paid holidays - yes, that's not a typo! Hybrid working Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Talent Hunter Referral Bounty - £250 Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty! Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the SEO Account Director will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out. Overall responsibility for client portfolio SEO relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of SEO implementation and execution Continuously strive to produce the highest results for Visualsoft clients via SEO Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things SEO Identify and execute client training raising SEO understanding where required Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using SEO Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends Duties & responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of SEO The execution of Visualsoft's services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft's ability at all times. Client Happiness Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, as Senior SEO Account Director it is imperative that your client portfolio gives positive responses. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Strive for Client Results Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve. Control & Own SEO Strategy Devise and own best in class SEO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience either agency or client side specialising in SEO Extensive experience of SEO management Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement Experience in building and executing SEO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirable, but not essential Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Core competencies and personal attributes Confident in both written and spoken communication with the ability to present to, and engage, audiences Great organisation skills, accuracy and attention to detail Be able to work as part of a team as well as using own initiative 'Self-motivated' with an ability to demonstrate a can-do approach Demonstrate complete control of client portfolio with relationships that don't just enable strategy, they enable the clients success. Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements. Implement client plans that link back to business and marketing objectives. Ability to navigate complex account or business decisions that demonstrates a level of total autonomy when it comes to client business. Through the trusted relationship with clients, facilitate the conversation that mitigates any risk to client business. Clearly articulate next steps and follow through on suggestions. Ability to assimilate complex information and relay it to clients in an effective and understandable way that demonstrates complete control over their account whilst involving them in the decision making process. Ability navigate different ways of communication depending on client requirements and needs Proactive ownership of client financials and how that relates to VS commercials. Client Margin, Client Revenue, Client costs, Client Overheads, Direct ROI, Overall ROI, Cross Channel attribution, displayed cross channel collab Demonstrated that you are accountable for both client and teams performance, highlighting ways to enhance both and act on underperformance. Clearly communicate next steps on performance improvement to clients. Constant track record of displayed VS values and proven track record of enabling these throughout the team and company Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills. Suggest training to your line manager that may help you achieve these goals Competitive basic salary with great progression options Unlimited paid holidays - yes, that's not a typo! Hybrid working Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Talent Hunter Referral Bounty - £250 Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty! Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
Feb 27, 2026
Full time
We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the SEO Account Director will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out. Overall responsibility for client portfolio SEO relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of SEO implementation and execution Continuously strive to produce the highest results for Visualsoft clients via SEO Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things SEO Identify and execute client training raising SEO understanding where required Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using SEO Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends Duties & responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of SEO The execution of Visualsoft's services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft's ability at all times. Client Happiness Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, as Senior SEO Account Director it is imperative that your client portfolio gives positive responses. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Strive for Client Results Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve. Control & Own SEO Strategy Devise and own best in class SEO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience either agency or client side specialising in SEO Extensive experience of SEO management Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement Experience in building and executing SEO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirable, but not essential Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Core competencies and personal attributes Confident in both written and spoken communication with the ability to present to, and engage, audiences Great organisation skills, accuracy and attention to detail Be able to work as part of a team as well as using own initiative 'Self-motivated' with an ability to demonstrate a can-do approach Demonstrate complete control of client portfolio with relationships that don't just enable strategy, they enable the clients success. Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements. Implement client plans that link back to business and marketing objectives. Ability to navigate complex account or business decisions that demonstrates a level of total autonomy when it comes to client business. Through the trusted relationship with clients, facilitate the conversation that mitigates any risk to client business. Clearly articulate next steps and follow through on suggestions. Ability to assimilate complex information and relay it to clients in an effective and understandable way that demonstrates complete control over their account whilst involving them in the decision making process. Ability navigate different ways of communication depending on client requirements and needs Proactive ownership of client financials and how that relates to VS commercials. Client Margin, Client Revenue, Client costs, Client Overheads, Direct ROI, Overall ROI, Cross Channel attribution, displayed cross channel collab Demonstrated that you are accountable for both client and teams performance, highlighting ways to enhance both and act on underperformance. Clearly communicate next steps on performance improvement to clients. Constant track record of displayed VS values and proven track record of enabling these throughout the team and company Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills. Suggest training to your line manager that may help you achieve these goals Competitive basic salary with great progression options Unlimited paid holidays - yes, that's not a typo! Hybrid working Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Talent Hunter Referral Bounty - £250 Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty! Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
Marketing Manager Premium Retail Brand Multi-Channel Competitive Salary This is a pivotal opportunity for a Marketing Manager to join a premium retail brand in a senior, commercially focused role. Acting as brand custodian, the Marketing Manager will lead multi-channel marketing activity that drives customer acquisition, retention and revenue growth, while supporting the ongoing development of the brand's e-commerce and trading strategy. Working closely with senior leadership and cross-functional teams, the Marketing Manager will combine strategic oversight with hands-on delivery, ensuring marketing activity is aligned to demand plans, seasonal trading priorities and long-term brand positioning. Key Responsibilities Develop and deliver a multi-channel marketing strategy to achieve seasonal sales, acquisition and retention targets Own brand consistency across all marketing activity, ensuring alignment with creative direction and guidelines Use customer data, research and external insight to refine target audiences and shape retention/reactivation strategies Plan and execute seasonal campaigns across online and offline channels, including prospecting, partnerships and advertising Work closely with ecommerce and performance teams to drive online traffic, qualified leads and conversion growth Lead the production and delivery of seasonal catalogues, ensuring strong commercial performance and brand alignment Collaborate with brand, styling and content teams to ensure photoshoots and assets support all retail channels Oversee PR strategy, team relationships and key press partnerships, including events and brand collaborations Lead social media planning alongside content and performance teams to drive engagement and brand awareness Create seasonal demand plans and revenue forecasts to support business planning across departments Manage marketing budgets, track performance and report regularly to senior leadership and board stakeholders Work cross-functionally with buying, merchandising, customer services and operations to align marketing with trading priorities Line manage marketing and graphics teams, developing capability, performance and engagement Manage external agencies, ensuring clear direction, strong delivery and effective return on investment What We're Looking For Experienced multi-channel marketing professional with a strong track record in direct-to-consumer retail or consumer brands Proven ability to develop and deliver commercially effective marketing strategies that support revenue growth Strong brand marketing experience, including ownership of creative direction and brand consistency Confident using customer data, research and insight to shape campaign planning and targeting Good understanding of ecommerce marketing channels, metrics and performance marketing principles Commercially astute with a strong grasp of customer behaviour and market dynamics Experienced people leader, comfortable managing teams and agencies while remaining hands-on Highly organised, proactive and able to balance strategic thinking with operational execution Collaborative, customer-focused and comfortable operating in a fast-moving environment BH35587
Feb 24, 2026
Full time
Marketing Manager Premium Retail Brand Multi-Channel Competitive Salary This is a pivotal opportunity for a Marketing Manager to join a premium retail brand in a senior, commercially focused role. Acting as brand custodian, the Marketing Manager will lead multi-channel marketing activity that drives customer acquisition, retention and revenue growth, while supporting the ongoing development of the brand's e-commerce and trading strategy. Working closely with senior leadership and cross-functional teams, the Marketing Manager will combine strategic oversight with hands-on delivery, ensuring marketing activity is aligned to demand plans, seasonal trading priorities and long-term brand positioning. Key Responsibilities Develop and deliver a multi-channel marketing strategy to achieve seasonal sales, acquisition and retention targets Own brand consistency across all marketing activity, ensuring alignment with creative direction and guidelines Use customer data, research and external insight to refine target audiences and shape retention/reactivation strategies Plan and execute seasonal campaigns across online and offline channels, including prospecting, partnerships and advertising Work closely with ecommerce and performance teams to drive online traffic, qualified leads and conversion growth Lead the production and delivery of seasonal catalogues, ensuring strong commercial performance and brand alignment Collaborate with brand, styling and content teams to ensure photoshoots and assets support all retail channels Oversee PR strategy, team relationships and key press partnerships, including events and brand collaborations Lead social media planning alongside content and performance teams to drive engagement and brand awareness Create seasonal demand plans and revenue forecasts to support business planning across departments Manage marketing budgets, track performance and report regularly to senior leadership and board stakeholders Work cross-functionally with buying, merchandising, customer services and operations to align marketing with trading priorities Line manage marketing and graphics teams, developing capability, performance and engagement Manage external agencies, ensuring clear direction, strong delivery and effective return on investment What We're Looking For Experienced multi-channel marketing professional with a strong track record in direct-to-consumer retail or consumer brands Proven ability to develop and deliver commercially effective marketing strategies that support revenue growth Strong brand marketing experience, including ownership of creative direction and brand consistency Confident using customer data, research and insight to shape campaign planning and targeting Good understanding of ecommerce marketing channels, metrics and performance marketing principles Commercially astute with a strong grasp of customer behaviour and market dynamics Experienced people leader, comfortable managing teams and agencies while remaining hands-on Highly organised, proactive and able to balance strategic thinking with operational execution Collaborative, customer-focused and comfortable operating in a fast-moving environment BH35587
Division THG Beauty Location UK, London Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader. Who is Cult Beauty? Well, we're a beauty-obsessed team who share a common goal - to become the most trusted beauty retailer in the world! We're all about intelligent beauty, from the way we pick our ever-lusted-after brands to how we talk to our exceptionally savvy customers. Our Cult Community values transparency and so do we. That's why we only sell the products that truly blow us away and publish every review on our site. To achieve this goal, we want to collaborate with individuals who have the same vision. As part of the Cult Beauty team, you'll be encouraged to share ideas and empowered to aim for the skies. We're a team so if we fail, we fail together and try again. We're not just here to sell the most unbelievably amazing beauty products in the world, we also want to challenge the definition of what 'beauty' is and use our platform to challenge the status quo - both in our industry and society. Why be a Senior Retail Media Manager at THG Beauty? The Senior Retail Media Manager is responsible for driving the success of specific categories as well as key brand partnerships through Cult Beauty's onsite retail media offering. This role owns onsite media strategy for three product categories as well as some priority brands with these categories, ensuring media investment supports commercial goals, category growth, achieves brand partner goals and supports long-term partnerships. Working cross functionally alongside category buyers, merchandisers, core marketing, data and finance teams, this role shapes how top brands use owned and offsite media to optimise their strategy and performance on Cult Beauty. As Senior Retail Media Manager, you'll: Key Brand Strategy & Partnerships Own retail media strategy for Skin, Body and Fragrance Categories Own onsite retail media strategy for a portfolio of priority brands Lead media planning conversations as part of joint business planning (JBP) Translate brand objectives into scalable media approaches Act as a senior, trusted partner to brand and agency stakeholders Define how media supports discovery, consideration, and conversion Guide the use of sponsored products, sponsored brands, and onsite display Guide the use of Paid Social Media to bolster campaign performance Set strategic direction for budgets, formats, and category priorities Ensure media plans align with launches, seasonal peaks, wider CB campaigns and trading moments Commercial & Category Alignment Responsible for achieving the Retail Media targets attributed to your Categories Use onsite media to support hero brands, innovation, and range expansion Balance brand investment with retail revenue and category performance Performance, Insight & Storytelling Own performance narratives for key brands, supported by clear insights Review results and optimisation direction without managing daily changes Use shopper and sales data to inform strategic recommendations Demonstrate the value of onsite media through outcomes and case studies Ways of Working & Influence Management of team of Category Managers and Execs Set best-practice frameworks for key brand engagement and planning Guide and review campaigns delivered by channel activation teams What skills and experience do I need for this role? Required 6-10+ years' experience in retail media, eCommerce, or digital commerce strategy Strong experience working with key brand partners or strategic accounts Deep understanding of ecommerce and brand health metrics and application of onsite retail media formats. Strong understanding of digital advertising platforms (e.g. Criteo, Liveramp, META, TikTok, Pinkrest). Strong experience working to income/ sales targets and with budgets Commercial mindset with experience contributing to JBPs Strong storytelling and presentation skills for senior stakeholders Ability to manage multiple projects and stakeholders in a fast-paced environment. Strong Excel, PowerPoint, and media analytics skills. Success Metrics Growth and retention of category media investment Quality and impact of onsite media strategies Strength of brand partnerships and JBP outcomes Alignment between media, core marketing and buying teams Perceived value of onsite retail media among top advertiser What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Up to 50% staff discount on THG brands. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV How did you hear about THG? Do you require sponsorship to work in the UK? Please disclose your salary expectations to ensure they align with our budgets
Feb 21, 2026
Full time
Division THG Beauty Location UK, London Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader. Who is Cult Beauty? Well, we're a beauty-obsessed team who share a common goal - to become the most trusted beauty retailer in the world! We're all about intelligent beauty, from the way we pick our ever-lusted-after brands to how we talk to our exceptionally savvy customers. Our Cult Community values transparency and so do we. That's why we only sell the products that truly blow us away and publish every review on our site. To achieve this goal, we want to collaborate with individuals who have the same vision. As part of the Cult Beauty team, you'll be encouraged to share ideas and empowered to aim for the skies. We're a team so if we fail, we fail together and try again. We're not just here to sell the most unbelievably amazing beauty products in the world, we also want to challenge the definition of what 'beauty' is and use our platform to challenge the status quo - both in our industry and society. Why be a Senior Retail Media Manager at THG Beauty? The Senior Retail Media Manager is responsible for driving the success of specific categories as well as key brand partnerships through Cult Beauty's onsite retail media offering. This role owns onsite media strategy for three product categories as well as some priority brands with these categories, ensuring media investment supports commercial goals, category growth, achieves brand partner goals and supports long-term partnerships. Working cross functionally alongside category buyers, merchandisers, core marketing, data and finance teams, this role shapes how top brands use owned and offsite media to optimise their strategy and performance on Cult Beauty. As Senior Retail Media Manager, you'll: Key Brand Strategy & Partnerships Own retail media strategy for Skin, Body and Fragrance Categories Own onsite retail media strategy for a portfolio of priority brands Lead media planning conversations as part of joint business planning (JBP) Translate brand objectives into scalable media approaches Act as a senior, trusted partner to brand and agency stakeholders Define how media supports discovery, consideration, and conversion Guide the use of sponsored products, sponsored brands, and onsite display Guide the use of Paid Social Media to bolster campaign performance Set strategic direction for budgets, formats, and category priorities Ensure media plans align with launches, seasonal peaks, wider CB campaigns and trading moments Commercial & Category Alignment Responsible for achieving the Retail Media targets attributed to your Categories Use onsite media to support hero brands, innovation, and range expansion Balance brand investment with retail revenue and category performance Performance, Insight & Storytelling Own performance narratives for key brands, supported by clear insights Review results and optimisation direction without managing daily changes Use shopper and sales data to inform strategic recommendations Demonstrate the value of onsite media through outcomes and case studies Ways of Working & Influence Management of team of Category Managers and Execs Set best-practice frameworks for key brand engagement and planning Guide and review campaigns delivered by channel activation teams What skills and experience do I need for this role? Required 6-10+ years' experience in retail media, eCommerce, or digital commerce strategy Strong experience working with key brand partners or strategic accounts Deep understanding of ecommerce and brand health metrics and application of onsite retail media formats. Strong understanding of digital advertising platforms (e.g. Criteo, Liveramp, META, TikTok, Pinkrest). Strong experience working to income/ sales targets and with budgets Commercial mindset with experience contributing to JBPs Strong storytelling and presentation skills for senior stakeholders Ability to manage multiple projects and stakeholders in a fast-paced environment. Strong Excel, PowerPoint, and media analytics skills. Success Metrics Growth and retention of category media investment Quality and impact of onsite media strategies Strength of brand partnerships and JBP outcomes Alignment between media, core marketing and buying teams Perceived value of onsite retail media among top advertiser What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Up to 50% staff discount on THG brands. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV How did you hear about THG? Do you require sponsorship to work in the UK? Please disclose your salary expectations to ensure they align with our budgets
A global ecommerce company is seeking a Senior Retail Media Manager to drive the success of retail media for key beauty categories. This role involves shaping onsite media strategy, managing relationships with key brands, and leading a team. Ideal candidates will have over 6 years of experience in retail media, coupled with strong commercial acumen and digital marketing skills. The position promises a comprehensive benefits package including enhanced leave and professional development opportunities.
Feb 21, 2026
Full time
A global ecommerce company is seeking a Senior Retail Media Manager to drive the success of retail media for key beauty categories. This role involves shaping onsite media strategy, managing relationships with key brands, and leading a team. Ideal candidates will have over 6 years of experience in retail media, coupled with strong commercial acumen and digital marketing skills. The position promises a comprehensive benefits package including enhanced leave and professional development opportunities.
