Housing - Empowering Housing Solutions for All in Wiltshire We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our servic click apply for full job details
Mar 17, 2026
Full time
Housing - Empowering Housing Solutions for All in Wiltshire We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our servic click apply for full job details
Senior Construction Lawyer (In-House) Location: London Bridge (Hybrid) Join Hyde as our Senior Construction Lawyer and play a key role in delivering safe, compliant homes across one of the UK's leading housing and regeneration organisations. This is a high-impact in-house legal role focused on construction law, building safety and development risk. You will lead on complex matters arising from major housing developments and building safety remediation programmes following the UK building safety reforms. Working closely with senior leaders, project teams and external advisers, you'll provide clear legal advice that supports Hyde's commitment to safe homes, responsible development and strong contractor accountability. With a 35-hour working week, hybrid working and a strong work-life balance, Hyde offers an opportunity to apply your construction law expertise while making a meaningful difference to residents' safety and communities. About the Role As Senior Construction Lawyer, you will be Hyde's lead specialist on construction, development and building safety law. You'll advise on major projects, manage complex disputes and ensure Hyde's programmes are legally robust, commercially sound and fully compliant with the latest building safety regulations. Key Responsibilities Lead Hyde's legal work on construction law, development and building safety matters, supporting major housing and remediation programmes. Provide expert legal advice on construction contracts including JCT, NEC and development agreements. Manage construction disputes, defects claims, contractor litigation and contractual issues. Support Hyde's programme of building safety remediation, ensuring contractors meet their obligations. Advise on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and Fire Safety Order 2005. Support engagement with the Building Safety Regulator and related safety case requirements. Work closely with development, asset management and procurement teams to manage legal risk across projects. Oversee external legal advisers and work with the Legal Operations Manager to manage legal spend. Provide clear, practical legal advice to senior leadership and operational teams. About You We are looking for an experienced construction lawyer with strong technical expertise and the ability to provide pragmatic advice in a complex operational environment. You will have: Qualification as a Solicitor, Barrister or Fellow of CILEX with current practising certification. Around 5+ years PQE in construction or development law. Strong experience in contentious and non-contentious construction law. Knowledge of building safety legislation and post-Grenfell regulatory requirements. Experience managing construction disputes, defects claims and contractor accountability. Excellent communication and stakeholder-management skills, with the confidence to advise senior leaders. Experience within housing, development, infrastructure or construction sectors is essential About Hyde Hyde owns and manages 125,000 homes and supports over 350,000 customers across the UK. Our purpose is simple: to provide safe, high-quality homes that help people build better lives and thriving communities. We are investing significantly in building safety, quality improvements and regeneration, making this an exciting time to join our organisation and contribute to work that directly improves residents' safety and wellbeing. Benefits Competitive pension scheme Generous annual leave Life assurance Award-winning flexible benefits platform Volunteering days 35-hour working week Hybrid and flexible working Support for professional development Equity, Diversity and Inclusion Equity, diversity and inclusion are central to life at Hyde. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves.Our aim is to build a workforce that reflects the diversity of the communities we serve, ensuring different perspectives shape our decision-making and services. As a Disability Confident Employer, we are happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Mar 17, 2026
Full time
Senior Construction Lawyer (In-House) Location: London Bridge (Hybrid) Join Hyde as our Senior Construction Lawyer and play a key role in delivering safe, compliant homes across one of the UK's leading housing and regeneration organisations. This is a high-impact in-house legal role focused on construction law, building safety and development risk. You will lead on complex matters arising from major housing developments and building safety remediation programmes following the UK building safety reforms. Working closely with senior leaders, project teams and external advisers, you'll provide clear legal advice that supports Hyde's commitment to safe homes, responsible development and strong contractor accountability. With a 35-hour working week, hybrid working and a strong work-life balance, Hyde offers an opportunity to apply your construction law expertise while making a meaningful difference to residents' safety and communities. About the Role As Senior Construction Lawyer, you will be Hyde's lead specialist on construction, development and building safety law. You'll advise on major projects, manage complex disputes and ensure Hyde's programmes are legally robust, commercially sound and fully compliant with the latest building safety regulations. Key Responsibilities Lead Hyde's legal work on construction law, development and building safety matters, supporting major housing and remediation programmes. Provide expert legal advice on construction contracts including JCT, NEC and development agreements. Manage construction disputes, defects claims, contractor litigation and contractual issues. Support Hyde's programme of building safety remediation, ensuring contractors meet their obligations. Advise on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and Fire Safety Order 2005. Support engagement with the Building Safety Regulator and related safety case requirements. Work closely with development, asset management and procurement teams to manage legal risk across projects. Oversee external legal advisers and work with the Legal Operations Manager to manage legal spend. Provide clear, practical legal advice to senior leadership and operational teams. About You We are looking for an experienced construction lawyer with strong technical expertise and the ability to provide pragmatic advice in a complex operational environment. You will have: Qualification as a Solicitor, Barrister or Fellow of CILEX with current practising certification. Around 5+ years PQE in construction or development law. Strong experience in contentious and non-contentious construction law. Knowledge of building safety legislation and post-Grenfell regulatory requirements. Experience managing construction disputes, defects claims and contractor accountability. Excellent communication and stakeholder-management skills, with the confidence to advise senior leaders. Experience within housing, development, infrastructure or construction sectors is essential About Hyde Hyde owns and manages 125,000 homes and supports over 350,000 customers across the UK. Our purpose is simple: to provide safe, high-quality homes that help people build better lives and thriving communities. We are investing significantly in building safety, quality improvements and regeneration, making this an exciting time to join our organisation and contribute to work that directly improves residents' safety and wellbeing. Benefits Competitive pension scheme Generous annual leave Life assurance Award-winning flexible benefits platform Volunteering days 35-hour working week Hybrid and flexible working Support for professional development Equity, Diversity and Inclusion Equity, diversity and inclusion are central to life at Hyde. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves.Our aim is to build a workforce that reflects the diversity of the communities we serve, ensuring different perspectives shape our decision-making and services. As a Disability Confident Employer, we are happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 17, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Job Title: Fire & Security Systems Engineer Location : Brighton Salary: Up to £45,000 per annum - depending on experience, plus bonus (OTE £10k) Job Type: Permanent, Full Time The Company: Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations. Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be Field based, lone working, Full time hours- Permanent. Working predominantly Monday to Friday 8am to 5pm. Some flexibility will be required to support the needs of the business. About the Role: As an Engineer, you will assist in the installation and maintenance of fire and security equipment and expand your knowledge on different systems. Working with our close-knit team and make a difference in your local area. Your workdays will be dynamic and diverse. One day, you might be installing fire extinguishers, while the next, you will be servicing a large commercial fire or intruder alarm system. Regardless of the task, one constant remains: you will always represent the business and recognise the importance of delivering exceptional customer service. The role is lone working reporting directly into the Service Engineer manager daily where you will be responsible for tackling exciting challenges and contribute to safety. You will be impacting beyond fixing systems; you will safeguard lives and property. Person Specification: Experience in fire or security systems within either in installing, maintaining, and fault-finding fire alarms, access control systems, intruder alarms, CCTV and Fire Extinguishers is preferable. Those with experience installing/servicing, Wi-Fi Networks, Security Systems, Access Control etc should apply. Full training is made available to bring you in line with fire industry requirements. A Full UK Driving License The ability to communicate with customers professional face to face and via the telephone A can-do attitude ensuring customer service is top priority Building strong relationships with all of our clients Self-motivated to work alone to the highest standard possible Hard working attitude Ability to manage own workload with minimal supervision Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. The Benefits: Salary up to Up to £45,000 - depending on experience, with bonus 25 Days annual leave plus Bank Holidays Additional day off for your birthday Continuous ongoing training opportunities Private medical insurance Opportunities to progress within the organisation Company pension Laptop, mobile phone, and uniform Regular team building days/nights out Quarterly recognition awards for outstanding performance Christmas Bonus More About Us: Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We've grown steadily since we formed in 1991 and we're now one of the most respected solutions led companies operating in the field. We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs. We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply. Candidates with the relevant experience or job title of; Fire Alarm Systems Engineer, Security Systems Engineer, Infrastructure Engineer, IT Infrastructure Systems Engineer, Technical Systems Engineer, also be considered for this role.
Mar 17, 2026
Full time
Job Title: Fire & Security Systems Engineer Location : Brighton Salary: Up to £45,000 per annum - depending on experience, plus bonus (OTE £10k) Job Type: Permanent, Full Time The Company: Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations. Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be Field based, lone working, Full time hours- Permanent. Working predominantly Monday to Friday 8am to 5pm. Some flexibility will be required to support the needs of the business. About the Role: As an Engineer, you will assist in the installation and maintenance of fire and security equipment and expand your knowledge on different systems. Working with our close-knit team and make a difference in your local area. Your workdays will be dynamic and diverse. One day, you might be installing fire extinguishers, while the next, you will be servicing a large commercial fire or intruder alarm system. Regardless of the task, one constant remains: you will always represent the business and recognise the importance of delivering exceptional customer service. The role is lone working reporting directly into the Service Engineer manager daily where you will be responsible for tackling exciting challenges and contribute to safety. You will be impacting beyond fixing systems; you will safeguard lives and property. Person Specification: Experience in fire or security systems within either in installing, maintaining, and fault-finding fire alarms, access control systems, intruder alarms, CCTV and Fire Extinguishers is preferable. Those with experience installing/servicing, Wi-Fi Networks, Security Systems, Access Control etc should apply. Full training is made available to bring you in line with fire industry requirements. A Full UK Driving License The ability to communicate with customers professional face to face and via the telephone A can-do attitude ensuring customer service is top priority Building strong relationships with all of our clients Self-motivated to work alone to the highest standard possible Hard working attitude Ability to manage own workload with minimal supervision Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. The Benefits: Salary up to Up to £45,000 - depending on experience, with bonus 25 Days annual leave plus Bank Holidays Additional day off for your birthday Continuous ongoing training opportunities Private medical insurance Opportunities to progress within the organisation Company pension Laptop, mobile phone, and uniform Regular team building days/nights out Quarterly recognition awards for outstanding performance Christmas Bonus More About Us: Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We've grown steadily since we formed in 1991 and we're now one of the most respected solutions led companies operating in the field. We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs. We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply. Candidates with the relevant experience or job title of; Fire Alarm Systems Engineer, Security Systems Engineer, Infrastructure Engineer, IT Infrastructure Systems Engineer, Technical Systems Engineer, also be considered for this role.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 17, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
About the role: Porchlight's Housing Management Team provide a property management service for supported accommodation across Kent, housing people at risk of homelessness. The project Manager will be leading and developing a team of Housing Management Assistants, to ensure an effective and efficient service is delivered. The role will include but is not limited to ensuring all Porchlight's owned and managed accommodation is compliant with Legislation and relevant standards, voids are kept to a minimum, risk is managed appropriately, new builds are ready for occupation, tenancy related issues are resolved. Housing Management is a fast-paced environment requiring the ability to prioritise and meet deadlines. The candidate will need to ensure that working practice meets policy and procedural requirements especially in regard to, safeguarding, health and safety and equality and diversity. The role requires: Experience in effectively managing and leading a team. A flexible, responsive and solution focused approach. A minimum of 3 years' experience in Housing Sector or Property Management. Knowledge of Legislation and Regulatory Standards around Housing compliance. Good communication and prioritisation skills. Ability to manage a budget. Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995) Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Working pattern: 9am to 5pm Monday to Friday with some flexibility required. Contract type: Permanent Interview date: 7th April 2026 Please note, salaries are pro-rata for part-time positions. For further information about the role, or to have an informal chat with the recruiting manager, please contact Alex Swan on or email . For any further information regarding the application process please contact
Mar 17, 2026
Full time
About the role: Porchlight's Housing Management Team provide a property management service for supported accommodation across Kent, housing people at risk of homelessness. The project Manager will be leading and developing a team of Housing Management Assistants, to ensure an effective and efficient service is delivered. The role will include but is not limited to ensuring all Porchlight's owned and managed accommodation is compliant with Legislation and relevant standards, voids are kept to a minimum, risk is managed appropriately, new builds are ready for occupation, tenancy related issues are resolved. Housing Management is a fast-paced environment requiring the ability to prioritise and meet deadlines. The candidate will need to ensure that working practice meets policy and procedural requirements especially in regard to, safeguarding, health and safety and equality and diversity. The role requires: Experience in effectively managing and leading a team. A flexible, responsive and solution focused approach. A minimum of 3 years' experience in Housing Sector or Property Management. Knowledge of Legislation and Regulatory Standards around Housing compliance. Good communication and prioritisation skills. Ability to manage a budget. Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995) Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Working pattern: 9am to 5pm Monday to Friday with some flexibility required. Contract type: Permanent Interview date: 7th April 2026 Please note, salaries are pro-rata for part-time positions. For further information about the role, or to have an informal chat with the recruiting manager, please contact Alex Swan on or email . For any further information regarding the application process please contact
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 17, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Pertemps Network Group are delighted to be supporting a forward-thinking London housing provider in the recruitment of a Fire Safety Compliance Officer within the Property and Compliance Service. This is a pivotal frontline role focused on fire safety within the housing provider. Working closely with the London Fire Brigade and internal housing services, you will act as the key operational link between residents, property services, and partner agencies to ensure residents are safe in their homes. The postholder will be predominantly based at the London Fire Brigade , strengthening partnership working and developing joint fire safety initiatives that deliver measurable outcomes for residents. Flexibility : Hybrid Rate: 200-220 per day (Umbrella) Availability: Immediate Key Responsibilities Act as the primary point of contact for fire safety concerns raised in housing properties. Triage referrals from residents, housing officers, property services and partner agencies, determining appropriate action. Conduct home visits and undertake person-centred fire risk assessments . Develop and implement action plans in partnership with the London Fire Brigade. Refer cases to relevant departments (Housing Management, Adult Social Care) and monitor outcomes. Escalate cases not actioned within agreed timescales. Act as housing caseworker for hoarding cases, working jointly with Adult Social Care and housing colleagues. Monitor and analyse referral trends, producing clear and actionable reports for senior managers and partners. Promote fire safety awareness across housing services and act as a service champion. Ensure tenancy and lease compliance where safety concerns relate to occupation or breaches. Deliver services in line with equality, diversity and inclusion principles. Critically assess service delivery models and identify improvements to enhance performance and value for money. Undertake home visits across the borough in line with lone working and health & safety policies. About You We are seeking an experienced housing or compliance professional who combines technical knowledge with strong partnership and case management skills. Essential Qualifications Educated to GCSE "A" Level / NVQ Level 3 or equivalent experience. Desirable Housing qualification. Experience Required Experience within tenancy management in a social housing environment. Experience managing complex casework, ideally including safeguarding or hoarding cases. Proven ability to maintain accurate records and produce management information reports. Experience delivering excellent customer service in challenging or sensitive situations. Strong stakeholder engagement and partnership working experience. Demonstrable contribution to service improvement initiatives. Knowledge & Skills Sound understanding of housing legislation, regulatory frameworks and relevant case law. Knowledge of fire safety risks within residential settings. Ability to conduct risk assessments and implement mitigation plans. Excellent written communication skills with the ability to tailor reports to varied audiences. Strong partnership-building capability. Calm and resilient when dealing with confrontational situations. Analytical mindset with strong problem-solving ability. Why Apply? Opportunity to work directly alongside the London Fire Brigade. Meaningful frontline impact improving resident safety. Strategic role contributing to service development and compliance excellence. Flexible working scheme. If you are an experienced housing or compliance professional with a passion for resident safety and partnership working, we would welcome your application. Apply Now for a Fire Safety Compliance Officer.
Mar 17, 2026
Full time
Pertemps Network Group are delighted to be supporting a forward-thinking London housing provider in the recruitment of a Fire Safety Compliance Officer within the Property and Compliance Service. This is a pivotal frontline role focused on fire safety within the housing provider. Working closely with the London Fire Brigade and internal housing services, you will act as the key operational link between residents, property services, and partner agencies to ensure residents are safe in their homes. The postholder will be predominantly based at the London Fire Brigade , strengthening partnership working and developing joint fire safety initiatives that deliver measurable outcomes for residents. Flexibility : Hybrid Rate: 200-220 per day (Umbrella) Availability: Immediate Key Responsibilities Act as the primary point of contact for fire safety concerns raised in housing properties. Triage referrals from residents, housing officers, property services and partner agencies, determining appropriate action. Conduct home visits and undertake person-centred fire risk assessments . Develop and implement action plans in partnership with the London Fire Brigade. Refer cases to relevant departments (Housing Management, Adult Social Care) and monitor outcomes. Escalate cases not actioned within agreed timescales. Act as housing caseworker for hoarding cases, working jointly with Adult Social Care and housing colleagues. Monitor and analyse referral trends, producing clear and actionable reports for senior managers and partners. Promote fire safety awareness across housing services and act as a service champion. Ensure tenancy and lease compliance where safety concerns relate to occupation or breaches. Deliver services in line with equality, diversity and inclusion principles. Critically assess service delivery models and identify improvements to enhance performance and value for money. Undertake home visits across the borough in line with lone working and health & safety policies. About You We are seeking an experienced housing or compliance professional who combines technical knowledge with strong partnership and case management skills. Essential Qualifications Educated to GCSE "A" Level / NVQ Level 3 or equivalent experience. Desirable Housing qualification. Experience Required Experience within tenancy management in a social housing environment. Experience managing complex casework, ideally including safeguarding or hoarding cases. Proven ability to maintain accurate records and produce management information reports. Experience delivering excellent customer service in challenging or sensitive situations. Strong stakeholder engagement and partnership working experience. Demonstrable contribution to service improvement initiatives. Knowledge & Skills Sound understanding of housing legislation, regulatory frameworks and relevant case law. Knowledge of fire safety risks within residential settings. Ability to conduct risk assessments and implement mitigation plans. Excellent written communication skills with the ability to tailor reports to varied audiences. Strong partnership-building capability. Calm and resilient when dealing with confrontational situations. Analytical mindset with strong problem-solving ability. Why Apply? Opportunity to work directly alongside the London Fire Brigade. Meaningful frontline impact improving resident safety. Strategic role contributing to service development and compliance excellence. Flexible working scheme. If you are an experienced housing or compliance professional with a passion for resident safety and partnership working, we would welcome your application. Apply Now for a Fire Safety Compliance Officer.
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Skipton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 17, 2026
Full time
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Skipton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Finance Procurement Business Partner £39,152 - £46,142 per annum (Career Grade) 37 hours per week Permanent Post Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work (if you are applying for a Casual position these do not apply). People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part time working, we have something for everyone. Warwick District Council is the local authority for Leamington, Warwick and Kenilworth and the surrounding areas. To provide great service to these areas and use public funding effectively, the council is committed to procuring contracts that deliver best value and strategic benefit for the local area. With an estimated annual spend of circa £90m the procurement function delivers outcomes in four key areas: making savings for the council, supporting local economies, supporting procurement leadership, promoting modernisation of procurement practices. We are looking for an enthusiastic individual with great relationship skills to work alongside the Procurement Supervisor; to support our council in achieving best value, providing savings and innovation; while ensuring compliance. Whether you have experience buying goods, services or construction works, or even managing contracts already in place, this could be the perfect role for you. As part of a very active District Council, you will be involved in supporting the purchase of everything from stationery, software, theatre shows and gallery exhibitions, to helping implement larger projects, including country parks and housing developments. You will also be essential in supporting the Council meeting its Climate Change agenda of being a net zero Council by 2025 and a net zero contract services by 2030. Applicants must: be educated to A levels or higher; and be working towards CIP Level 4 (or equivalent) or have 3 years' experience in procurement. have experience in influencing people and leading projects. have the ability to manage competitive tendering processes using an e tendering system. The role is career graded, so the post holder salary will be dependent on qualifications and experience. The role is permanent and full time, though some flexibility on hours may be possible depending on requirements of the team. The Procurement team sits within the Procurement function and is currently made up of 2 people. The intention is for the postholder to work predominately from home; however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. Hybrid and office working is also available. If you have any questions or wish to have an informal discussion, please contact Rebecca Reading, Strategic Procurement and Creditors Manager on . Closing date 18/03/2026 Interview date 26/03/2026
Mar 17, 2026
Full time
Finance Procurement Business Partner £39,152 - £46,142 per annum (Career Grade) 37 hours per week Permanent Post Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work (if you are applying for a Casual position these do not apply). People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part time working, we have something for everyone. Warwick District Council is the local authority for Leamington, Warwick and Kenilworth and the surrounding areas. To provide great service to these areas and use public funding effectively, the council is committed to procuring contracts that deliver best value and strategic benefit for the local area. With an estimated annual spend of circa £90m the procurement function delivers outcomes in four key areas: making savings for the council, supporting local economies, supporting procurement leadership, promoting modernisation of procurement practices. We are looking for an enthusiastic individual with great relationship skills to work alongside the Procurement Supervisor; to support our council in achieving best value, providing savings and innovation; while ensuring compliance. Whether you have experience buying goods, services or construction works, or even managing contracts already in place, this could be the perfect role for you. As part of a very active District Council, you will be involved in supporting the purchase of everything from stationery, software, theatre shows and gallery exhibitions, to helping implement larger projects, including country parks and housing developments. You will also be essential in supporting the Council meeting its Climate Change agenda of being a net zero Council by 2025 and a net zero contract services by 2030. Applicants must: be educated to A levels or higher; and be working towards CIP Level 4 (or equivalent) or have 3 years' experience in procurement. have experience in influencing people and leading projects. have the ability to manage competitive tendering processes using an e tendering system. The role is career graded, so the post holder salary will be dependent on qualifications and experience. The role is permanent and full time, though some flexibility on hours may be possible depending on requirements of the team. The Procurement team sits within the Procurement function and is currently made up of 2 people. The intention is for the postholder to work predominately from home; however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. Hybrid and office working is also available. If you have any questions or wish to have an informal discussion, please contact Rebecca Reading, Strategic Procurement and Creditors Manager on . Closing date 18/03/2026 Interview date 26/03/2026
St Martin-in-the-Fields Charity are seeking a People and Culture Manager to lead the delivery of a high-quality, people-centered function that enables staff to feel valued, supported and equipped to thrive. The role is based in London, offering hybrid working and provides an excellent opportunity for someone looking to grow and develop while shaping a modern, inclusive HR function within a dynamic homelessness charity. Client Details St Martin-in-the-Fields Charity are a UK-wide homelessness that funds projects providing healthcare, legal advice, and mental health support to help people move out of homelessness and prevent it from happening in the first place. It also offers emergency financial grants to people who are homeless or at risk, helping them secure and maintain safe housing. The charity's vision is for everyone to have a safe place to live, and the support needed to keep it. Established as an independent charity in 2014, its roots go back to the 1920s when St Martin-in-the-Fields began supporting people in need. It's a really exciting time to join the charity as it strengthens its internal capacity ahead of the 100th Appeal and delivers its new five-year strategy, ensuring it has the people, systems and culture needed to maximise future impact. As part of this growth, they are investing in their People & Culture function so staff are supported, equipped and empowered to deliver long-term, impactful solutions to prevent homelessness. Description As People & Culture Manager, you will play a central role in strengthening the charity's people experience and embedding a culture aligned to its mission and values. The role offers an opportunity for a candidate to learn, grow and develop to manage BAU activity but also improve and develop the HR function. Lead day-to-day HR operations, building a trusted and proactive People function. Support in the development and delivery of the People Strategy to ensure it's aligned to the organisations new 5-year strategy. Develop and deliver the charity's EDI Action Plan, chairing the EDI Steering Group and driving inclusive practice across the organisation. Review and refine HR policies and processes to ensure they remain legally compliant, effective and values-driven. Oversee recruitment and selection processes to attract, hire and retain talented individuals. Improve and streamline onboarding and induction to deliver a warm, consistent and engaging experience for new starters. Manage and maintain the HRIS (Employment Hero), ensuring accurate employee data, effective reporting and streamlined HR administration across the employee lifecycle. Develop a new learning and development framework, utilising training needs analysis, develop learning content and facilitate training to the organisation Maintain and support with developing the new L&D module on the HRIS and support staff in using it effectively. Utilise People analytics and insights to inform decision-making and measure impact. Support payroll coordination and ensure smooth processes across the employee lifecycle. Build strong working relationships with managers and staff, acting as a trusted partner and champion for a positive working culture. Strengthen organisational performance, employee engagement and career development approaches. Model behaviours that reflect the organisation's values and commitment to continuous improvement. Profile The successful candidate will have: CIPD qualified (Level 5) Proven experience in a similar HR generalist role, ideally within a small-to-medium charity. Solid knowledge of HR practices and principles of a learning organisation. This includes a strong understanding of recruitment processes, learning and development strategies, and diversity and inclusion. Experience developing and delivering People or HR strategies, using data to evaluate progress and impact. Confidence supporting managers with performance management, feedback conversations and employee relations Experience designing and implementing learning and development programs and training to provide continuous improvement across the charity. A genuine passion for embedding EDI in meaningful, practical ways to create a supportive and inclusive culture. Job Offer London based with flexible & hybrid working 25 days annual leave plus bank and public holidays Length of service annual leave increment - up to a maximum of 5 extra days Two paid volunteering per year Enhanced family-friendly and bereavement policies Discretionary leave between Christmas and New Year public holidays Employee Assistance Programme with free, confidential counselling Sector specific training on safeguarding and housing/ homelessness sector for all new starter 6% employer pension contribution Substancial discount in The Crypt Café and the St Martin-in-the-Fields shop A strong commitment to developing a diverse, inclusive and culturally sensitive workplace and community for everyone Please apply by 30th March, with interviews on the 8th and 13th
Mar 17, 2026
Full time
St Martin-in-the-Fields Charity are seeking a People and Culture Manager to lead the delivery of a high-quality, people-centered function that enables staff to feel valued, supported and equipped to thrive. The role is based in London, offering hybrid working and provides an excellent opportunity for someone looking to grow and develop while shaping a modern, inclusive HR function within a dynamic homelessness charity. Client Details St Martin-in-the-Fields Charity are a UK-wide homelessness that funds projects providing healthcare, legal advice, and mental health support to help people move out of homelessness and prevent it from happening in the first place. It also offers emergency financial grants to people who are homeless or at risk, helping them secure and maintain safe housing. The charity's vision is for everyone to have a safe place to live, and the support needed to keep it. Established as an independent charity in 2014, its roots go back to the 1920s when St Martin-in-the-Fields began supporting people in need. It's a really exciting time to join the charity as it strengthens its internal capacity ahead of the 100th Appeal and delivers its new five-year strategy, ensuring it has the people, systems and culture needed to maximise future impact. As part of this growth, they are investing in their People & Culture function so staff are supported, equipped and empowered to deliver long-term, impactful solutions to prevent homelessness. Description As People & Culture Manager, you will play a central role in strengthening the charity's people experience and embedding a culture aligned to its mission and values. The role offers an opportunity for a candidate to learn, grow and develop to manage BAU activity but also improve and develop the HR function. Lead day-to-day HR operations, building a trusted and proactive People function. Support in the development and delivery of the People Strategy to ensure it's aligned to the organisations new 5-year strategy. Develop and deliver the charity's EDI Action Plan, chairing the EDI Steering Group and driving inclusive practice across the organisation. Review and refine HR policies and processes to ensure they remain legally compliant, effective and values-driven. Oversee recruitment and selection processes to attract, hire and retain talented individuals. Improve and streamline onboarding and induction to deliver a warm, consistent and engaging experience for new starters. Manage and maintain the HRIS (Employment Hero), ensuring accurate employee data, effective reporting and streamlined HR administration across the employee lifecycle. Develop a new learning and development framework, utilising training needs analysis, develop learning content and facilitate training to the organisation Maintain and support with developing the new L&D module on the HRIS and support staff in using it effectively. Utilise People analytics and insights to inform decision-making and measure impact. Support payroll coordination and ensure smooth processes across the employee lifecycle. Build strong working relationships with managers and staff, acting as a trusted partner and champion for a positive working culture. Strengthen organisational performance, employee engagement and career development approaches. Model behaviours that reflect the organisation's values and commitment to continuous improvement. Profile The successful candidate will have: CIPD qualified (Level 5) Proven experience in a similar HR generalist role, ideally within a small-to-medium charity. Solid knowledge of HR practices and principles of a learning organisation. This includes a strong understanding of recruitment processes, learning and development strategies, and diversity and inclusion. Experience developing and delivering People or HR strategies, using data to evaluate progress and impact. Confidence supporting managers with performance management, feedback conversations and employee relations Experience designing and implementing learning and development programs and training to provide continuous improvement across the charity. A genuine passion for embedding EDI in meaningful, practical ways to create a supportive and inclusive culture. Job Offer London based with flexible & hybrid working 25 days annual leave plus bank and public holidays Length of service annual leave increment - up to a maximum of 5 extra days Two paid volunteering per year Enhanced family-friendly and bereavement policies Discretionary leave between Christmas and New Year public holidays Employee Assistance Programme with free, confidential counselling Sector specific training on safeguarding and housing/ homelessness sector for all new starter 6% employer pension contribution Substancial discount in The Crypt Café and the St Martin-in-the-Fields shop A strong commitment to developing a diverse, inclusive and culturally sensitive workplace and community for everyone Please apply by 30th March, with interviews on the 8th and 13th
Job Title: Catering Manager Contract Type: Permanent Salary: £39,989.78 + £4000 London Allowance (£41,240.06 after 18 months) Working Hours: 37.5 hours per week. Working Pattern: Monday to Friday (may include weekends) Location: Lambeth. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Catering Manager In this role you will be overseeing the catering services across our extra care and residential care schemes to ensure our vulnerable older customers receive a consistent and quality catering provision. You will be responsible for ensuring operational procedures and contract management are in line with Food Hygiene and Health & Safety Standards. The role is reporting to the Care Services Manager that is responsible for delivering the CQC services whilst working closely and supporting on-site Managers with the operational and administrative tasks, in the delivery of catering services to our customers. About you We are looking for someone with: Experience of managing and overseeing small catering operations across various sites. Proven experience of relationship management within a catering operational environment. Proven track record of effective stakeholder management, both internally and external to the organisation. Up-to-date knowledge of food hygiene and health and safety standards in relation to delivering and maintaining catering operations. Proven delivery of training and coaching on food hygiene standards. Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Key Responsibilities Contract Liaison: Be the lead contact for the catering contractor to ensure contractual requirements are met across all sites. Hold and attend regular meetings and provide feedback on any contractual issues. Planning and Development: Assist in planning and developing the catering offer across all services with the Care Services Manager. Quality Control: Oversee food and beverage "reheat and preparation" service to ensure the highest quality. Analyse and control quality levels of products and services. Menu Development: Work with customers and catering contractor on updating menus and beverage offering. Kitchen Equipment: Ensure catering colleagues are aware of the safe use and maintenance of all kitchen equipment, oversee upkeep, manage repairs, and liaise around maintenance agreements. Catering Delivery: Ordering meals & beverages: Be responsible for the weekly pre ordering of meals and beverages as per customer requirements, including any dietary specifications. Catering Supplies - Order all catering supplies as required and work with suppliers to maintain standards and ensure best value. Wastage: Implement checks and protocols to manage and reduce wastage. Stock: Maintain inventory and stock control, ordering and replenishing supplies at all times. Financial Controls: Oversee budgetary responsibilities and ensure cost control while maintaining financial viability of the operation. Operational Delivery: Develop induction and training plans and carry out on the job training for catering colleagues. Carry out monthly visits to each location and check service delivery meets required and statutory standards. Ensure colleagues are competent in re heating and presentation protocols, presenting meals to menu and contractual standards. Support in the catering delivery to ensure dining areas are clean, presentable and inviting, delivering an excellent experience. Assist onsite Managers with recruitment, colleague engagement where required. Create a supportive and positive work environment with onsite Managers and catering colleagues; act as the SME for catering activities. Line manage catering staff at sites with limited operational teams (currently Bankhouse) - support performance management and high quality delivery. Customer Involvement: Involve customers in menu planning; seek feedback and resolve complaints or suggestions with the appropriate party. Food Safety: Review, monitor and audit all relevant food safety documentation to ensure completion to the appropriate standard. Health and Safety: Ensure statutory standards in kitchen and dining areas; carry out regular audits and monitor compliance. Risk Management: Work in partnership with onsite Managers to identify and manage risks and ensure reporting requirements are met. Partners and Stakeholders: Maintain contact with local Environmental Health and other stakeholders; stay abreast of best practice changes. Other Information The role is 5 days a week but flexible if required, primarily based on site visit. Undertake regular training and continuous development to deliver your role safely. Use the Lone Worker system as required. Ensure customers are safe at all times - follow Riverside's policies (food hygiene, health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend supervisions and reflective practice sessions. From time to time you may undertake additional duties in consultation with your Line Manager. Essential Experience of managing and overseeing small catering operations across various sites. Proven experience of relationship management within a catering operational environment. Proven track record of effective stakeholder management, internally and externally. Up-to-date knowledge of food hygiene and health and safety standards for catering operations. Proven delivery of training and coaching on food hygiene standards. Proven monitoring and auditing of statutory catering standards. Excellent communication skills, team player, influencing skills. Excellent organisational, time management and Microsoft (Word, Excel, Teams) skills. Food Hygiene Certificate Level 2. Willingness to travel to multiple sites. Desirable Food Hygiene Certificate Level 3. Previous experience in a CQC setting or Care & Support environment. UK driving licence. About Us Riverside is one of the UK's leading not for profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Mar 17, 2026
Full time
Job Title: Catering Manager Contract Type: Permanent Salary: £39,989.78 + £4000 London Allowance (£41,240.06 after 18 months) Working Hours: 37.5 hours per week. Working Pattern: Monday to Friday (may include weekends) Location: Lambeth. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Catering Manager In this role you will be overseeing the catering services across our extra care and residential care schemes to ensure our vulnerable older customers receive a consistent and quality catering provision. You will be responsible for ensuring operational procedures and contract management are in line with Food Hygiene and Health & Safety Standards. The role is reporting to the Care Services Manager that is responsible for delivering the CQC services whilst working closely and supporting on-site Managers with the operational and administrative tasks, in the delivery of catering services to our customers. About you We are looking for someone with: Experience of managing and overseeing small catering operations across various sites. Proven experience of relationship management within a catering operational environment. Proven track record of effective stakeholder management, both internally and external to the organisation. Up-to-date knowledge of food hygiene and health and safety standards in relation to delivering and maintaining catering operations. Proven delivery of training and coaching on food hygiene standards. Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Key Responsibilities Contract Liaison: Be the lead contact for the catering contractor to ensure contractual requirements are met across all sites. Hold and attend regular meetings and provide feedback on any contractual issues. Planning and Development: Assist in planning and developing the catering offer across all services with the Care Services Manager. Quality Control: Oversee food and beverage "reheat and preparation" service to ensure the highest quality. Analyse and control quality levels of products and services. Menu Development: Work with customers and catering contractor on updating menus and beverage offering. Kitchen Equipment: Ensure catering colleagues are aware of the safe use and maintenance of all kitchen equipment, oversee upkeep, manage repairs, and liaise around maintenance agreements. Catering Delivery: Ordering meals & beverages: Be responsible for the weekly pre ordering of meals and beverages as per customer requirements, including any dietary specifications. Catering Supplies - Order all catering supplies as required and work with suppliers to maintain standards and ensure best value. Wastage: Implement checks and protocols to manage and reduce wastage. Stock: Maintain inventory and stock control, ordering and replenishing supplies at all times. Financial Controls: Oversee budgetary responsibilities and ensure cost control while maintaining financial viability of the operation. Operational Delivery: Develop induction and training plans and carry out on the job training for catering colleagues. Carry out monthly visits to each location and check service delivery meets required and statutory standards. Ensure colleagues are competent in re heating and presentation protocols, presenting meals to menu and contractual standards. Support in the catering delivery to ensure dining areas are clean, presentable and inviting, delivering an excellent experience. Assist onsite Managers with recruitment, colleague engagement where required. Create a supportive and positive work environment with onsite Managers and catering colleagues; act as the SME for catering activities. Line manage catering staff at sites with limited operational teams (currently Bankhouse) - support performance management and high quality delivery. Customer Involvement: Involve customers in menu planning; seek feedback and resolve complaints or suggestions with the appropriate party. Food Safety: Review, monitor and audit all relevant food safety documentation to ensure completion to the appropriate standard. Health and Safety: Ensure statutory standards in kitchen and dining areas; carry out regular audits and monitor compliance. Risk Management: Work in partnership with onsite Managers to identify and manage risks and ensure reporting requirements are met. Partners and Stakeholders: Maintain contact with local Environmental Health and other stakeholders; stay abreast of best practice changes. Other Information The role is 5 days a week but flexible if required, primarily based on site visit. Undertake regular training and continuous development to deliver your role safely. Use the Lone Worker system as required. Ensure customers are safe at all times - follow Riverside's policies (food hygiene, health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend supervisions and reflective practice sessions. From time to time you may undertake additional duties in consultation with your Line Manager. Essential Experience of managing and overseeing small catering operations across various sites. Proven experience of relationship management within a catering operational environment. Proven track record of effective stakeholder management, internally and externally. Up-to-date knowledge of food hygiene and health and safety standards for catering operations. Proven delivery of training and coaching on food hygiene standards. Proven monitoring and auditing of statutory catering standards. Excellent communication skills, team player, influencing skills. Excellent organisational, time management and Microsoft (Word, Excel, Teams) skills. Food Hygiene Certificate Level 2. Willingness to travel to multiple sites. Desirable Food Hygiene Certificate Level 3. Previous experience in a CQC setting or Care & Support environment. UK driving licence. About Us Riverside is one of the UK's leading not for profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Overview An established food manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Manager to lead safety culture, compliance, and continuous improvement across a busy production site. This is a pivotal role for a proactive leader who can influence behavioural change, elevate HSE standards, and ensure a safe, compliant environment for employees, visitors, and contractors. Responsibilities Lead HSE strategy, cultural development, and behavioural safety initiatives across the full site. Maintain and continually improve the site HSE Risk Register and deliver associated improvement plans. Oversee investigations, root cause analysis, and corrective action plans, ensuring consistency and high standards. Track HSE performance indicators, identifying trends and implementing proactive measures to reduce incidents. Provide HSE input on capital investment projects, ensuring safe working methods are established prior to commissioning. Manage all compliance obligations in line with legislative, regulatory, and customer requirements. Chair monthly HSE meetings covering accidents, environmental issues, and corrective actions. Develop, implement, and evaluate site wide HSE training and coaching programmes. Promote and champion best practice, ensuring robust standards and operating procedures across the site. Qualifications Membership of a recognised Health & Safety professional body (NEBOSH or equivalent desirable). Strong knowledge of behavioural safety and practical application in a manufacturing setting. Significant experience leading HSE functions within food production, warehousing, logistics, or similar environments. Demonstrated success navigating regulatory inspections and compliance audits. Proven track record of implementing behavioural and cultural change around safety. Excellent communication, leadership, and influencing skills. Benefits Competitive salary aligned with experience. Opportunity to impact and shape site wide safety culture within a growing, forward thinking organisation. Professional development opportunities with support for ongoing HSE training and accreditation. Inclusive, collaborative working environment committed to employee wellbeing and continuous improvement. At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see wallacemyers.ie/privacy-policy
Mar 17, 2026
Full time
Overview An established food manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Manager to lead safety culture, compliance, and continuous improvement across a busy production site. This is a pivotal role for a proactive leader who can influence behavioural change, elevate HSE standards, and ensure a safe, compliant environment for employees, visitors, and contractors. Responsibilities Lead HSE strategy, cultural development, and behavioural safety initiatives across the full site. Maintain and continually improve the site HSE Risk Register and deliver associated improvement plans. Oversee investigations, root cause analysis, and corrective action plans, ensuring consistency and high standards. Track HSE performance indicators, identifying trends and implementing proactive measures to reduce incidents. Provide HSE input on capital investment projects, ensuring safe working methods are established prior to commissioning. Manage all compliance obligations in line with legislative, regulatory, and customer requirements. Chair monthly HSE meetings covering accidents, environmental issues, and corrective actions. Develop, implement, and evaluate site wide HSE training and coaching programmes. Promote and champion best practice, ensuring robust standards and operating procedures across the site. Qualifications Membership of a recognised Health & Safety professional body (NEBOSH or equivalent desirable). Strong knowledge of behavioural safety and practical application in a manufacturing setting. Significant experience leading HSE functions within food production, warehousing, logistics, or similar environments. Demonstrated success navigating regulatory inspections and compliance audits. Proven track record of implementing behavioural and cultural change around safety. Excellent communication, leadership, and influencing skills. Benefits Competitive salary aligned with experience. Opportunity to impact and shape site wide safety culture within a growing, forward thinking organisation. Professional development opportunities with support for ongoing HSE training and accreditation. Inclusive, collaborative working environment committed to employee wellbeing and continuous improvement. At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see wallacemyers.ie/privacy-policy
Multi Site Manager Nottingham and Derby Permanent Cobalt is partnering with a leading build to rent operator to appoint a Multi Site Manager across sites in Nottingham and Derby. This is an opportunity to join a business at the forefront of the UK's modern rental housing market, delivering a professional resident experience across a growing portfolio. The organisation Our client is a major operator within the UK build to rent sector and one of the largest listed residential landlords. They develop, invest in and manage high quality homes built specifically for renting. The organisation is recognised for delivering a consistent resident experience across professionally managed schemes. It continues to expand its build to rent portfolio through a strong national growth strategy. Sustainability, service standards and resident wellbeing are central to its long-term approach. The role The Multi Site Manager will support the Head of Resident Services in the safe and effective management of build to rent schemes across Nottingham and Derby. The Multi Site Manager will take accountability for operational performance, service delivery and team leadership across multiple sites. Lead and develop on-site teams to deliver a consistent resident experience. Support the Regional General Manager in overseeing the Resident Services Team. Manage resident enquiries and maintain high service standards. Oversee contractors and inspect works completed on site. Manage the move-in and move-out process across the portfolio. Handle complaints and major incidents, including security matters. Design and implement service improvement plans. Set and manage budgets and report on performance against KPIs. Ensure compliance with health and safety legislation, including COSHH, and promote safe working practices. The Multi Site Manager will act as a visible presence across the build to rent portfolio, building relationships with residents, contractors and internal stakeholders. The skills required Working knowledge of resident services within build to rent, market rent or hospitality environments. Ability to lead, coach and develop teams across multiple sites. Experience recruiting and training team members. Working knowledge of budget management and performance reporting. Experience delivering resident engagement initiatives or events. Strong communication skills with the ability to present performance data clearly. Working knowledge of industry qualifications such as NFOPP, IRPM, RICS or ARMA is desirable. Understanding of compliance requirements and risk assessments. A collaborative approach and confidence in taking ownership of service standards. This Multi Site Manager opportunity offers exposure to a growing build to rent portfolio and the chance to shape resident services across Nottingham and Derby. Interviews are taking place shortly, so apply now to avoid missing out. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Mar 16, 2026
Full time
Multi Site Manager Nottingham and Derby Permanent Cobalt is partnering with a leading build to rent operator to appoint a Multi Site Manager across sites in Nottingham and Derby. This is an opportunity to join a business at the forefront of the UK's modern rental housing market, delivering a professional resident experience across a growing portfolio. The organisation Our client is a major operator within the UK build to rent sector and one of the largest listed residential landlords. They develop, invest in and manage high quality homes built specifically for renting. The organisation is recognised for delivering a consistent resident experience across professionally managed schemes. It continues to expand its build to rent portfolio through a strong national growth strategy. Sustainability, service standards and resident wellbeing are central to its long-term approach. The role The Multi Site Manager will support the Head of Resident Services in the safe and effective management of build to rent schemes across Nottingham and Derby. The Multi Site Manager will take accountability for operational performance, service delivery and team leadership across multiple sites. Lead and develop on-site teams to deliver a consistent resident experience. Support the Regional General Manager in overseeing the Resident Services Team. Manage resident enquiries and maintain high service standards. Oversee contractors and inspect works completed on site. Manage the move-in and move-out process across the portfolio. Handle complaints and major incidents, including security matters. Design and implement service improvement plans. Set and manage budgets and report on performance against KPIs. Ensure compliance with health and safety legislation, including COSHH, and promote safe working practices. The Multi Site Manager will act as a visible presence across the build to rent portfolio, building relationships with residents, contractors and internal stakeholders. The skills required Working knowledge of resident services within build to rent, market rent or hospitality environments. Ability to lead, coach and develop teams across multiple sites. Experience recruiting and training team members. Working knowledge of budget management and performance reporting. Experience delivering resident engagement initiatives or events. Strong communication skills with the ability to present performance data clearly. Working knowledge of industry qualifications such as NFOPP, IRPM, RICS or ARMA is desirable. Understanding of compliance requirements and risk assessments. A collaborative approach and confidence in taking ownership of service standards. This Multi Site Manager opportunity offers exposure to a growing build to rent portfolio and the chance to shape resident services across Nottingham and Derby. Interviews are taking place shortly, so apply now to avoid missing out. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Mar 16, 2026
Seasonal
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Resettlement Worker to play a pivotal role in our Complex Needs Service in Windsor. Sounds great, what will I be doing? The main purpose of this role is to support rough sleepers on the RBWM housing pathway. The resettlement team help service users to maintain their tenancies and remove the risk of homelessness. This role supports people with experiences of rough sleeping, substance use and homelessness to access the RBWM housing pathway, using comprehensive assessments and co produced Personal Housing Plans to identify needs, risks and opportunities. You'll provide weekly key working sessions, help clients maintain Stage 2 temporary accommodation, and motivate them to build independence, engage in recovery, and improve their physical and mental wellbeing. Working collaboratively with education, employment, health and specialist agencies, you'll ensure support is holistic and focused on preventing homelessness wherever possible. You'll manage a varied caseload in line with service standards and Hestia values, empowering service users to take ownership of their goals and make meaningful progress toward stable housing and a better quality of life. You will be responsible for developing, supporting and maintaining independent living skills and general wellbeing for up to ten service users within the Support Service What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. PLEASE NOTE YOU WILL NEED TO HAVE A CAR YOU CAN USE FOR WORK PURPOSES AND A VALID DRIVING LICENCE You should have a strong understanding of the issues faced by individuals at risk of homelessness and the skills to support them in maintaining their tenancies. You will have experience working with people with a range of mental health conditions, including dual diagnosis, and demonstrate the ability to communicate with empathy, dignity, and respect. A solid understanding of safeguarding and how to respond appropriately is essential. Experience working with individuals who have experienced homelessness, rough sleeping, or temporary accommodation is required, particularly those with complex needs such as substance use, mental health issues, and offending histories. The candidate should be familiar with recovery principles and approaches, and committed to empowering service users to make informed choices and work toward independence. You must be able to work both independently and as part of a team, including supporting the induction of peer staff and volunteers. An awareness of lone working and health and safety practices is important, alongside motivation to uphold professional standards and use management and peer support to maintain resilience. Good IT, literacy, and numeracy skills are essential, including proficiency in MS Word, Outlook, and email communication. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Mar 16, 2026
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Resettlement Worker to play a pivotal role in our Complex Needs Service in Windsor. Sounds great, what will I be doing? The main purpose of this role is to support rough sleepers on the RBWM housing pathway. The resettlement team help service users to maintain their tenancies and remove the risk of homelessness. This role supports people with experiences of rough sleeping, substance use and homelessness to access the RBWM housing pathway, using comprehensive assessments and co produced Personal Housing Plans to identify needs, risks and opportunities. You'll provide weekly key working sessions, help clients maintain Stage 2 temporary accommodation, and motivate them to build independence, engage in recovery, and improve their physical and mental wellbeing. Working collaboratively with education, employment, health and specialist agencies, you'll ensure support is holistic and focused on preventing homelessness wherever possible. You'll manage a varied caseload in line with service standards and Hestia values, empowering service users to take ownership of their goals and make meaningful progress toward stable housing and a better quality of life. You will be responsible for developing, supporting and maintaining independent living skills and general wellbeing for up to ten service users within the Support Service What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. PLEASE NOTE YOU WILL NEED TO HAVE A CAR YOU CAN USE FOR WORK PURPOSES AND A VALID DRIVING LICENCE You should have a strong understanding of the issues faced by individuals at risk of homelessness and the skills to support them in maintaining their tenancies. You will have experience working with people with a range of mental health conditions, including dual diagnosis, and demonstrate the ability to communicate with empathy, dignity, and respect. A solid understanding of safeguarding and how to respond appropriately is essential. Experience working with individuals who have experienced homelessness, rough sleeping, or temporary accommodation is required, particularly those with complex needs such as substance use, mental health issues, and offending histories. The candidate should be familiar with recovery principles and approaches, and committed to empowering service users to make informed choices and work toward independence. You must be able to work both independently and as part of a team, including supporting the induction of peer staff and volunteers. An awareness of lone working and health and safety practices is important, alongside motivation to uphold professional standards and use management and peer support to maintain resilience. Good IT, literacy, and numeracy skills are essential, including proficiency in MS Word, Outlook, and email communication. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Domestic Abuse Housing Coordinator Full Time Hybrid: 3 days per week on site Pay per day - £350 (Umbrella) Are you passionate about improving housing outcomes for survivors of domestic abuse while shaping how a London borough meets its statutory duties? Hammersmith & Fulham Council is recruiting a Domestic Abuse Housing Coordinator to lead our housing response to domestic abuse and drive forward a Whole Housing, survivor centred approach. The Role Reporting to the Housing Advice & Homelessness Manager, you will coordinate H&F's housing response to domestic abuse across services and ensure compliance with the Domestic Abuse Act housing duties. You will lead on reviewing our current housing offer, developing and implementing a local Domestic Abuse Housing Strategy aligned with the GLA's approach, DAHA standards and H&F's Ending Violence Against Women and Girls (VAWG) strategy. Key responsibilities include: Leading a full review and refresh of policies, procedures and referral pathways for victim/survivors across Housing. Designing and implementing monitoring tools and data systems to support needs assessments and statutory reporting requirements. Developing and delivering a local DA Housing Strategy that is collaborative, trauma informed, gender informed and intersectional, with survivor voices at its heart. Coordinating Housing teams to achieve DAHA accreditation, embedding the Whole Housing Approach into day to day practice. Representing Housing at the Domestic Abuse Local Partnership Board, Housing Operational Group and Sanctuary scheme meetings, and working closely with community safety and specialist DA partners. Producing needs assessments, evaluations and reports for senior managers and the GLA to evidence impact and inform future decision making. About YouYou combine strategic thinking with a strong commitment to improving the lives of survivors and their children. You're comfortable operating across policy, data, partnership work and practical service delivery. You will have: A strong understanding of domestic abuse, social housing and/or homelessness, with experience in at least one of these areas. Experience building and sustaining effective working relationships with internal teams and external partners to deliver better outcomes. Proven project management skills - able to take a complex piece of work from scoping through to implementation, evaluation and reporting. An understanding of the Domestic Abuse Act and DA housing duty, and ideally knowledge of homelessness and housing legislation. A clear commitment to VAWG, equity, diversity and inclusion, and to centring survivor voices in service design. Experience in the VAWG sector and/or with DAHA is desirable but not essential where you can demonstrate the right attitude, learning mindset and values. On a personal level, you will: Work confidently across multiple teams, influencing without direct line management responsibility. Show high emotional intelligence, sound judgement and evidence based decision making in sensitive, high risk situations. Demonstrate strong negotiation and communication skills with a wide range of stakeholders, including senior leaders and specialist partners. Be highly organised, digitally confident and comfortable working in an agile, fast changing environment. Working With UsHammersmith & Fulham is committed to being one of the most inclusive boroughs in the country and we welcome applications from all sections of the community. We are a Disability Confident employer and guarantee an interview to disabled applicants who meet the minimum criteria for the role. Hours: 3 days per week (agile/flexible working supported) Rate: £350 per day Location: Hammersmith & Fulham, with agile/hybrid working in line with council policy Closing date: Friday 20 February - due to tight timescales, early applications are strongly encouraged. If you want to use your strategic skills and values driven approach to transform how housing responds to domestic abuse, we'd be pleased to receive your application.
Mar 16, 2026
Full time
Domestic Abuse Housing Coordinator Full Time Hybrid: 3 days per week on site Pay per day - £350 (Umbrella) Are you passionate about improving housing outcomes for survivors of domestic abuse while shaping how a London borough meets its statutory duties? Hammersmith & Fulham Council is recruiting a Domestic Abuse Housing Coordinator to lead our housing response to domestic abuse and drive forward a Whole Housing, survivor centred approach. The Role Reporting to the Housing Advice & Homelessness Manager, you will coordinate H&F's housing response to domestic abuse across services and ensure compliance with the Domestic Abuse Act housing duties. You will lead on reviewing our current housing offer, developing and implementing a local Domestic Abuse Housing Strategy aligned with the GLA's approach, DAHA standards and H&F's Ending Violence Against Women and Girls (VAWG) strategy. Key responsibilities include: Leading a full review and refresh of policies, procedures and referral pathways for victim/survivors across Housing. Designing and implementing monitoring tools and data systems to support needs assessments and statutory reporting requirements. Developing and delivering a local DA Housing Strategy that is collaborative, trauma informed, gender informed and intersectional, with survivor voices at its heart. Coordinating Housing teams to achieve DAHA accreditation, embedding the Whole Housing Approach into day to day practice. Representing Housing at the Domestic Abuse Local Partnership Board, Housing Operational Group and Sanctuary scheme meetings, and working closely with community safety and specialist DA partners. Producing needs assessments, evaluations and reports for senior managers and the GLA to evidence impact and inform future decision making. About YouYou combine strategic thinking with a strong commitment to improving the lives of survivors and their children. You're comfortable operating across policy, data, partnership work and practical service delivery. You will have: A strong understanding of domestic abuse, social housing and/or homelessness, with experience in at least one of these areas. Experience building and sustaining effective working relationships with internal teams and external partners to deliver better outcomes. Proven project management skills - able to take a complex piece of work from scoping through to implementation, evaluation and reporting. An understanding of the Domestic Abuse Act and DA housing duty, and ideally knowledge of homelessness and housing legislation. A clear commitment to VAWG, equity, diversity and inclusion, and to centring survivor voices in service design. Experience in the VAWG sector and/or with DAHA is desirable but not essential where you can demonstrate the right attitude, learning mindset and values. On a personal level, you will: Work confidently across multiple teams, influencing without direct line management responsibility. Show high emotional intelligence, sound judgement and evidence based decision making in sensitive, high risk situations. Demonstrate strong negotiation and communication skills with a wide range of stakeholders, including senior leaders and specialist partners. Be highly organised, digitally confident and comfortable working in an agile, fast changing environment. Working With UsHammersmith & Fulham is committed to being one of the most inclusive boroughs in the country and we welcome applications from all sections of the community. We are a Disability Confident employer and guarantee an interview to disabled applicants who meet the minimum criteria for the role. Hours: 3 days per week (agile/flexible working supported) Rate: £350 per day Location: Hammersmith & Fulham, with agile/hybrid working in line with council policy Closing date: Friday 20 February - due to tight timescales, early applications are strongly encouraged. If you want to use your strategic skills and values driven approach to transform how housing responds to domestic abuse, we'd be pleased to receive your application.
This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. We re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Skipton shop. About you You will need to be an active team player and be able to demonstrate how you ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter s cause. You will develop your own and your teams interests in merchandising the shop attracting customers and continually develop yours and your team s knowledge of Shelter, who we are and what we do. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 16, 2026
Full time
This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. We re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Skipton shop. About you You will need to be an active team player and be able to demonstrate how you ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter s cause. You will develop your own and your teams interests in merchandising the shop attracting customers and continually develop yours and your team s knowledge of Shelter, who we are and what we do. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Salary Range: Non-London = £26,700 - £29,800 London = £29,400 - £32,600 Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 16, 2026
Full time
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Salary Range: Non-London = £26,700 - £29,800 London = £29,400 - £32,600 Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Mar 16, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
