Customer Service & Aftersales Specialist £30k

We are seeking a motivated and dynamic Customer Service & Aftersales Specialist to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services.

Please find all the details below:

Job title: Customer Service & Aftersales Specialist

Salary: 28,000 - 30,000

Location: Near Ashford, office based

Hours: Monday - Friday, 9am - 5pm

Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays

Key Responsibilities:

- Customer Service:

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand.
• Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
• Handle post-sales service requests, including returns, exchanges, and technical support coordination.

- Aftersales care:

• Conduct outbound calls to both existing and potential customers to promote our client's products and services.
• Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience.
• Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team.

- Lead Generation & Sales Support:

• Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events).
• Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion.
• Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary.
• Support the sales team in tracking the progress of leads and customer conversions.

- Collaboration & Reporting:

• Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers.
• Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies.
• Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement.

You'll be the ideal candidate for this role if you have the following:

• Proven experience in customer service, aftersales, or inside sales roles, preferably in a B2B environment.
• Experience processing customer orders
• Knolwledge of Supply Chain
• The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude.
• Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.).
• Strong organisational skills and attention to detail.
• Self-motivated, goal-oriented, and a team player.

Next steps:

If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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