Service Desk Coordinator

You're the one who keeps the chaos under control.

You thrive on solving problems, managing engineer diaries, keeping customers happy, and making sure things run like clockwork. If that sounds like your kind of day, keep reading.

We're working with a well-established, close-knit engineering business in Newton Heath (M40), looking for a confident and proactive Service Desk Coordinator - or someone with the leadership experience to step in as Supervisor.

It's a busy, reactive role, but if you're the kind of person who stays calm, communicates clearly, and likes getting stuck in - you'll be a great fit.

What you'll be doing:

• Logging reactive maintenance jobs and scheduling field engineers across the UK

• Quoting jobs, raising purchase orders, and tracking costs to protect margins

• Following jobs from initial call-out through to completion and invoicing

• Ordering parts, coordinating with suppliers, and keeping jobs moving

• Liaising with customers and internal teams to keep everyone in the loop

• Using Excel, Outlook, and service software to stay organised and accurate

• Reporting on job status, costs, and productivity

• (If Supervisor-level) Overseeing service desk processes and supporting junior staff

What you'll need:

• Experience in a busy service coordination, scheduling, or helpdesk role - ideally in engineering, construction, trades, or FM

• A confident phone manner and calm, professional approach to problem-solving

• Excellent organisation and multitasking skills

• Familiarity with quoting, raising POs, and understanding job costs/margins

• Strong admin and reporting accuracy

• Good Excel and Microsoft Office skills

• The ability to manage your own workload and keep a lot of moving parts in motion

Bonus points if you have:

• Experience using Sage (for POs, invoicing, or reporting)

• Background in industrial doors, engineering services, or maintenance

• Previous experience using job management or scheduling software

• Experience leading or mentoring others in a service desk environment

What you'll get:

• Salary: 30,000 - 33,000, depending on experience level

• Hours: Monday to Friday, 07:30-16:30 (30-minute lunch)

• Location: Newton Heath, Manchester (office-based)

• A supportive, straight-talking and friendly team culture

• Long-term stability and the chance to grow with the business

Sound like you?

Whether you're an experienced Coordinator or a confident Supervisor looking for a new challenge - we'd love to hear from you.

INDEP