19 jobs found

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

MWH Treatment are seeking an experienced Operations Director to lead our Southern Division frameworks and drive operational excellence across major programmes and projects. Reporting to the Divisional Director, The Operations Director will work on programmes/ major projects across the Division. The Operations Director will be accountable for the performance of allocated major projects across the Division (including P&L) also supporting where agreed Framework Directors to improve project delivery performance and consistent operational service of all projects within the assigned Division. This role will form part of the Divisional Senior Leadership Team. Where agreed the Operations Director will participate in Project Boards and external Framework Boards supporting turnover and profitability objectives. The Operations Director will also lead an allocated part of the Project Delivery Office, as agreed with the Divisional Directors. They will be accountable for the successful UK wide implementation of the allocated function across all Divisions and will work with other Operations Directors to ensure consistency and measurable performance. Key responsibilities Accountable to Divisional Director To attend and support Divisional Management Boards Provide the Divisional Leadership with operational advice and expertise on critical issues. To support and ensure all Divisional Major Projects are monitored, reviewed and delivered to a best practise standard across the Division. To work with the Framework Directors and support where required with the operational aspects of Divisional Frameworks, providing operational experience and professional guidance to the delivery teams when needed. Oversee the successful delivery of allocated Major Projects to scope, target cost, quality, programme and completion encompassing design, engineering, construction, handover ensuring optimal delivery is achieved Support the Divisional Commercial Lead in ensuring all commercial aspects of all allocated Major Projects are proactively reviewed and managed. Divisional Accountability for consistent and efficient project delivery function, using agreed metrics. Review and challenge allocated Major Project budgets and forecasts to ensure a consistent, challenging but deliverable approach is adopted. Operational Precontract validation of key items, such as programme, resources, constructability on allocated Major Projects Be accountable for, and deliver, high levels of performance in key areas of health and safety, environment, sustainability and quality and champion continuous improvement and best value, ensuring compliance with the quality systems which constantly support our delivery philosophy on allocated Major Projects. To work with other Divisional Operational Directors to ensure best practise in delivery is developed and applied across the UK. To lead allocated PDO disciplines and work with other Operations Directors and Framework Directors to ensure successful application of agreed approach To work with the PDO function and develop a yearly business plan of objectives for the PDO Function and obtain sign off with Divisional Directors. Forecast long-term resource needs based on strategic business planning. Work with Embedded Divisional functional leads to support overall Divisional performance. Divisional Deep Dive Lead, to achieve agreed Business criteria. Maintain a positive and solution-oriented approach, providing open and transparent feedback. To help support and manage delivery resource across cross all Frameworks, including the appointment of key appointments. In all internal and external contact, present a professional and positive image of the business as well as maintaining mutually constructive, positive and beneficial relationships. Work with the Divisional team to ensure adherence, promotion, training, to deliver best practises across the Division. Support Talent development and succession Planning is delivered across all Frameworks Provide visible operational leadership ln the management of SHEQ across the Division Allocated client and project board representation as agreed. Key relationships MWH Divisional Director, MWH Framework Directors, Other Operational Directors, Divisional Functional Embedded Leads. Client leaders as appropriate, MWH Business Leadership Group. Direct Reports Functional Lead for embedded project and construction management staff Head of PDO as appropriate Head of Commissioning as appropriate Head of Digital as appropriate Other staff as allocated by Divisional Director Technical Competencies Project Management Governance and Project Review Budgeting and cost control Risk, Opportunities and issue management with excellent commercial acumen Project Planning (schedule) and onboarding Industry Knowledge Procurement (negotiations and management) Solutions development (pre- construction / design development) Client, stakeholder and conflict management Resource utilisation and management Change management Quality management Behavioural competencies Communication Collaboration Client focus Striving for results Integrity and trust providing feedback Leadership Person Specification Essential Experience in a similar role with senior management responsibilities Strategic, operational, technical and management skills Able to demonstrate strong leadership capability Demonstrable client facing experience Degree or equivalent qualification in an engineering related discipline Must be delivery driven with the ability to set targets and manage and motivate multi-disciplinary teams to deliver to time, cost and quality objectives Experience in the Water/Waste Water Treatment Industry

Empower Customers. Drive Impact. Grow with Seeq. At Seeq, we're on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you'll play a pivotal role in that transformation-building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success. Our CSMs are trusted advisors and strategic partners. You'll act as the customer's champion, aligning their goals with Seeq's solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world's largest and most innovative organizations. What You'll Do Be the customer's advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes. Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high. Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities. Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed. Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience. What You Bring 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations. Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges. Ability to translate technical solutions into business value for process manufacturing clients. Strong knowledge of process manufacturing operations and KPIs to drive adoption and success. Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships. Experience managing renewals and driving account growth in complex, global organizations. Strong business acumen with a data-driven mindset-you know how to use customer health indicators to pivot strategies when needed. Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus. Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations. Current or prior experience using Seeq's product is a huge plus. Why Join Seeq? Impactful work: Help global enterprises transform how they analyze and act on data. Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment. Growth opportunities: Shape your career at a company scaling rapidly across industries and markets. Customer-first philosophy: Be empowered to do what's right for customers while supported by a cross-functional team. If you're passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we'd love to hear from you. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus variable commission $135,000 USD base salary Benefits: Internet and mobile phone reimbursements Generous home office allowance The best co-workers (we've analyzed the data, so we know it's true.) Pet-friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.

Benefits 25 days holiday entitlement (rising to 28 after 5 years) Holiday Purchase Scheme Company-supported CSR Volunteer Day 2 days for personal wellbeing Pension - including Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle salary sacrifice scheme Death in Service - x4 basic salary Private Medical Insurance (partially subsidised) SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Free parking at office Hybrid working arrangement - Mon & Fri optional WFH days Business Unit Services Reporting to Director, Services Location/site Caerphilly (with travel to client/Ministry of Defence sites as required) Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience delivering innovative ICT products and services. Our financial strength, broad portfolio, and record of success in government and defence contracts make Ci one of the UK's leading ICT suppliers. We continually evolve to meet market demands, now offering Managed Services and Solution Design in addition to our own products. Ci actively attracts and develops talented individuals, providing the opportunity to build a varied career path within our group of companies. All employees learn from experienced professionals and see first-hand how a thriving privately-owned business operates. Role Description We are seeking an experienced and influential Head of Service Architecture and Delivery to lead all technical, architectural and operational elements of a secure Defence communications and infrastructure IT service. This senior leadership role combines responsibility for technical service delivery, service design, architectural governance and operational assurance across a complex multi-domain environment. The role acts as the senior technical authority and is accountable for ensuring that the service is designed, delivered, supported, secured and continually improved in line with Defence requirements, Secure by Design principles and contracted service levels. You will manage the technical service team, including dotted line oversight of third-party experts and specialist suppliers. You will chair the Technical Design Authority, own the service blueprint and technical roadmap, lead L4 assurance and act as the primary technical interface to senior stakeholders, security authorities and accreditation bodies. This role carries full accountability for technical service outcomes and the effective delivery of the service. Key Responsibilities Act as the senior technical authority for the Defence programme, ensuring the service is designed, delivered, operated and improved in line with security and compliance requirements. Lead technical governance, chair the Technical Design Authority and maintain core architectural documentation including the service blueprint and service model. Own and maintain non-functional requirements such as performance, capacity, resilience and recoverability, ensuring all designs and solutions are secure and supportable. Provide strategic leadership across technical service operations to ensure service stability, SLA compliance and continual improvement. Lead and guide technical specialists across key domains including infrastructure, networking, virtualisation, authentication, monitoring and automation. Oversee technical planning, delivery and acceptance across service transitions, integrations and onboarding activities, including governance of configuration and asset management. Serve as the primary technical liaison to senior Defence stakeholders, partner organisations and accreditation bodies, providing clear communication and technical assurance. Facilitate continuous improvement across architecture, operations, automation and service efficiency, ensuring documentation and training materials remain accurate and current. Experience and Skills 5+ years in a senior technical leadership role (e.g., Head of Technical Services, Programme Technical Lead or Principal Architect) Experience delivering secure and complex IT services within Defence or regulated industries Strong background in service architecture, design governance and technical assurance Leadership of multi-disciplinary technical teams in complex environments Strong ITIL knowledge and experience across service design, transition and operations Experience with Defence security standards including JSP 440 and JSP 604 Strong stakeholder management experience at senior levels Experience leading technical transitions or onboarding Strong analytical and reporting skills Experience working within Defence programmes or secure government contracts TOGAF or enterprise architecture frameworks PRINCE2 or project management methodologies Technical certifications (e.g., CCNP, MCSE, VCP) Familiarity with SIEM, observability, and automation tools Experience with MOD accreditation and Code of Connection processes Company Profile Customer Focus & Ownership: Committed to delivering high-quality, mission-critical services Integrity & Reliability: Trusted to handle sensitive information and follow through on commitments Proactive & Innovative: Continuously seeks improvements and anticipates future challenges Resilience & Composure: Maintains calm and effectiveness under pressure Collaboration & Influence: Builds consensus and drives alignment across diverse teams Attention to Detail: Ensures accuracy in planning, reporting, and execution Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Qualifications or demonstratable equivalent experience ITIL v4 Foundation; Managing Professional or Strategist preferred TOGAF Certified or equivalent architecture certification PRINCE2 Practitioner or PMP Degree in Computer Science, Information Systems, or equivalent experience

Title: Head of Sales, Corporate Memberships, KOKO Studios Division: KOKO Studios Reports to: Managing Director, KOKO Studios Working week: Full-time (40 hours per week). This role requires flexibility to support client engagement and events, including evening and out-of-hours commitments aligned with business needs. About KOKO Studios KOKO Studios is the content, brand partnerships and creative agency arm of KOKO, dedicated to producing world-class content with artists and partners. KOKO Studios connects emerging and established talent with aligned partners to create authentic, multi-platform content across social, streaming and future-facing formats. KOKO Studios is responsible for the acquisition and delivery of KOKO's partnerships, where activation spans numerous entities including live performance, content deliverables and onsite activation. These partnerships support the entire KOKO estate, including the KOKO Theatre, The House of KOKO, KOKO Electronic, Café KOKO and KOKO Foundation. With the support and commercialisation through partners, KOKO Studios builds new IP and media formats the expand the reach and footprint of the KOKO brand. We work with a number of leading partners across a variety of industries, including Diageo, LVMH, Luxottica, Famille Perrin, Asahi, YouTube Music, Coca-Cola, Meta, Philip Morris International, to name a few. KOKO Studios activates these partners onsite within the KOKO estate, digitally through our distribution platforms, and offsite through special projects such as Camp KOKO at Glastonbury, KOKO Backstage at All Points East, and KOKO TPC in NYC and LA. In addition to managing corporate partnerships and sponsorships, KOKO Studios oversees Luminary, KOKO's corporate membership programme, positioned as a gateway into the wider partnership ecosystem. Job Summary The Head of Sales, Corporate Membership is a senior commercial role requiring proven experience in high-value corporate sales and relationship management. Reporting to the Managing Director, you will take direct, hands-on responsibility for driving new corporate membership acquisition, particularly in the early stages of the programme, while laying the foundations for future team growth. You will lead the growth of KOKO's corporate membership community, developing long-term relationships with senior stakeholders and positioning KOKO as a partner of choice within music, culture and hospitality. This is a highly visible, externally facing role representing KOKO and The House of KOKO. Success will be driven through consultative selling, exceptional client experience, and the ability to operate confidently within premium hospitality and cultural environments. Key Responsibilities Corporate Membership Sales Lead and deliver new corporate membership acquisition, managing the full sales lifecycle from prospecting through to handing over to the membership team for onboarding Build and maintain a strong pipeline of prospective clients through networking, referrals, outreach and marketing-led initiatives Sell a multi-year corporate membership proposition combining access to The House of KOKO with bespoke engagement opportunities across music, culture and hospitality Deliver tailored, consultative sales presentations aligned to client objectives and brand values Act as a senior ambassador for KOKO and The House of KOKO, hosting prospective and existing clients within the venue Relationship Management & Client Experience Develop trusted, long-term relationships with senior decision-makers and key stakeholders Ensure a consistently high standard of client care, experience and follow-up Client engagement will often take place within live cultural and hospitality environments, where hosting and relationship-building are integral to success Work collaboratively with internal teams to ensure seamless delivery and ongoing engagement Strategic Development & Growth Partner closely with the Managing Director and Head of Business Operations to identify corporate members with potential to progress into broader partnership or sponsorship opportunities Contribute to the evolution of the corporate membership proposition in line with business growth and market trends Undertake market and competitor research to identify new opportunities and stay ahead of industry developments Support the future development of the corporate sales function, with scope to build and lead a team as the programme grows Share best practice, insight and commercial intelligence across KOKO Studios Financial & Operational Oversight Hold clear accountability for commercial performance, working closely with Finance and Operations to track delivery against agreed targets Work alongside Operations and Finance to support forecasting, reporting and performance tracking Contribute to robust planning and budget awareness aligned with wider business objectives About you You are a commercially driven sales professional with a strong network and the confidence to operate at senior level. You are credible, personable and comfortable representing a premium brand in high-profile environments. You bring a solutions-focused mindset, thrive in fast-paced settings and balance strategic thinking with hands-on delivery, whilst organised, adaptable and able to manage multiple priorities while maintaining exceptional standards. You are energised by pace, opportunity and the challenge of building something that is still evolving. You are motivated by long-term growth and excited by the opportunity to play a key role in the continued evolution of a leading music and culture business. Key attributes Minimum 5 years' experience in corporate sales, partnerships, sponsorships or commercial programme delivery Proven track record of meeting and exceeding sales targets within structured timeframes Experience working with senior stakeholders, brands, partners or agencies Excellent written and verbal communication skills, with strong presentation ability Highly developed interpersonal skills and professional presence, with an ability to build relationships across internal and external stakeholders Strong organisational skills with the ability to prioritise and manage multiple workstreams Confidence using digital tools and CRM or sales platforms Solid project management, planning and budget awareness with a commercial mindset Entrepreneurial mindset with the ability to develop ideas and convert them into deliverable outcomes Experience within music, culture, hospitality or premium lifestyle sectors is desirable, and knowledge of live events, production or AV environments is beneficial but not essential Please note we're only able to consider candidates with the Right to Work in UK

World Rugby is looking for a Head of Workforce who will be working in London. The candidate should have experience in workforce planning and operations at major international events and HR management. About the job World Rugby is the world governing and law-making body for the sport of Rugby Union. In addition to its governance functions World Rugby has established World Rugby Events & Media DAC (WREM) - which is charged with organising and delivering World Rugby's major international events including the men's and women's Rugby World Cups and the annual Sevens World Series (SVNS). World Rugby is now on a mission to innovate, excite, inspire and engage new audiences in existing and new rugby markets to grow the sport for all. Through WREM, the delivery of these major tournaments under a new model will be key to the success of a ten-year strategic plan. This started with the hugely successful delivery of the Women's Rugby World Cup 2025 which was held in England and will continue with Rugby World Cups in Australia in 2027 played by men, Australia 2029 played by women and culminating in groundbreaking tournaments in the USA in 2031 and 2033 played by men and women respectively. The renowned Sevens World Series has been relaunched as 'SVNS' to be the gateway for engaging new fans and audiences with the sport of rugby union. The delivery of an annual calendar of events involving the home international matches for the USA national men's and women's 15s and 7s teams is also the responsibility of WREM and is part of the runway activity through to RWCs 2031 and 2033 in the USA. Under the new operating model launched in 2022, World Rugby has a more direct role in the setting up, running and delivery of the Rugby World Cups and SVNS and aims to be a leader in the delivery of major international events. WREM has established and will continue to establish local teams in Australia for Men's Rugby World Cup 2027 and will be establishing local delivery teams in the USA to support the planning and delivery of RWC 2031. Event Delivery Partnerships have been established in each territory for the delivery of the SVNS series and the USA annual events. World Rugby is looking to appoint a Head of Workforce, reporting to the Director of Event Delivery, on a Fixed Term Contract basis to cover for a maternity period and ensure the continued development of operational capabilities in the Workforce areas. Objective of the role This role will have a primary focus on Tournament Time Workforce for Rugby World Cups and will be responsible for implementing the WREM Workforce planning and operating practices. These will provide the local teams with clear guidance on what and how they need to deliver to achieve the standards required and to exploit efficiencies, avoid duplications, and to provide maximise opportunities to develop WREM capabilities and develop future talent pipeline through the effective seconding and deployment of World Rugby central staff at Tournament Time. In addition, there will also be an element of the role that will be responsible for working closely with World Rugby's People & Culture (P&C) Team, to support the continued integration between WREM and the P&C Team, along with further developing HR processes to be adopted by WREM and the local teams. Emphasis will be on developing best in class practices, incorporating blue sky thinking combined with learnings from practical operational experiences. Principal accoutabilities Refine the Workforce planning and operations concepts for Rugby World Cups (initially) including for relevant Volunteer programmes, recruitment, onboarding, training, and deployment; Develop and design strategic Tournament Time workforce journeys and mobilisation plans for delivery by the local team Oversee the integration between WREM and World Rugby's People & Culture team, and taking responsibility for driving People & Culture activities and policies within WREM Oversee specific Workforce Planning for each tournament, incorporating central and local World Rugby staff to ensure efficient and effective deployment Develop the Workforce planning tools - for introduction and consistent use by WREM Local Teams to cover all categories of workforce; paid staff, volunteers, contractors, secondees, consultants, temporary Tournament Time staff. To include role planning, dot planning, efficiency and effectiveness, deployment planning Ensure effective implementation of Tournament Management System Workforce module specifications - to cover all functional requirements - core data, link to Accreditation, links to HR systems, role assignments, scheduling, rostering, uniforming, reward and recognition, training and volunteer recruitment. This includes leading User Acceptance Testing, commissioning and deployment to users in local teams and centrally Train and support the development of training for Central staff, local team staff, volunteers and both central and local contractors/suppliers Support local teams in establishment of their Workforce Functional Areas, including operational documentation, service levels and client standards Develop generic workforce policies, procedures and entitlements for application by the local teams Lead the contract management for Consultants/Contractors engaged by WREM to support event delivery and capability Oversee the Uniform Programme for Central and Local Teams including Tournament Time Uniform Qualifications & experience Essential for candidates to have 5+ years' experience at a senior level in Major International Events Workforce planning and operations as well as experience in Human Resource management Recognisable as a leading senior professional in the field of Workforce planning and operations Essential for candidates to have played a senior role in managing a large-scale major event volunteer recruitment, selection and operational deployment programme Proven successful management in a multi stakeholder environment Proven experience in developing systems, tools and policies in a high volume workforce environment Excellent planning and organisation skills including project planning Experienced in all MS Office programmes (Word, Excel, PowerPoint) Positive, outgoing personality - collaborative, persistent, resilient and diplomatic. Ability to forge strong collaborative relationships and a team player Ability to work on own initiative Demonstrably high levels of integrity Share and embrace World Rugby's core values; Discipline, respect, integrity, passion and solidarity through teamwork Contract basis Fixed Term Contract period of 12 months. Start date: 1st June 2026 Most of our roles offer hybrid working. We ask colleagues to work : Three (3) days a week "out of home". Two (2) "core" office days (Tuesday & Wednesday) and a third day of your choice to be with stakeholders. "Out of home" can mean working in a World Rugby office/hub, working from a venue or face to face meetings with partners/suppliers/agencies/teammates or other rugby family stakeholders. The remaining two (2) days are flexible to work from home (or the office) This applies to our Dublin & London offices.

About clearer.io At clearer.io, we're reimagining eCommerce by enhancing search, discovery and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower partners with tools that streamline operations, build trust and drive sustainable growth. We're not just building technology - we're shaping the future of online retail. By delivering solutions that inspire confidence and real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. You'll join a global team spanning the UK, Europe, the US and APAC - collaborating across borders, sharing ideas and moving fast. We invest in ongoing training and development, value curiosity and initiative, and create opportunities to travel, meet partners and represent clearer.io on the ground. Our Partner Ecosystem sits at the heart of our success. We work with world class agencies and technology partners who deliver Clearer.io's solutions to merchants across the globe - together creating measurable value and growth. Your impact As partner success manager for the UK & Ireland, you'll help our partners unlock the full potential of the clearer.io suite. You'll act as a trusted advisor - enabling partners to confidently position, sell and implement our solutions. You'll identify growth opportunities, strengthen relationships and drive measurable commercial impact across your region. Reporting to the Director of Partnerships, EMEA & UK, you'll collaborate with sales, marketing and product to maximise adoption, referrals and partner generated revenue. What you'll do Build strong, strategic relationships across our UK & IE partner network Keep our partnership community actively engaged and referring the clearer suite to clients Enable partners to confidently sell and implement the full clearer.io suite Deliver engaging product demos, training sessions and ongoing enablement Identify cross sell and upsell opportunities across our apps Support partners from onboarding through to growth and renewal Track performance, referrals and MRR contribution, maintaining accurate CRM data Share insights and market feedback with internal teams Provide quarterly partner performance updates and progression plans Represent clearer.io at partner meetings and industry events What you'll bring 3 5 years' experience in partnerships, partner success, channel sales or a commercial SaaS role A strong understanding of eCommerce, digital marketing or retail technology Commercial awareness - balancing relationship management with revenue outcomes Confidence delivering product demos and simplifying technical conceptsHighly organised, detail oriented and proactive in a fast moving environment Collaborative mindset and genuine passion for helping partners grow Bonus points for Experience working with or within eCommerce agencies Familiarity with review platforms, personalisation, search, loyalty or engagement tools Passion for SaaS, tech innovation and continuous learning Why clearer.io We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together Purposeful progress: We don't settle. We take initiative and embrace bold thinking Endless innovation: We refine, improve, and take meaningful action Always open: We build trust through transparency and global collaboration Clear Benefits Private Medical Insurance

Asset Management, Global Special Solutions, Lawyer, Executive Director, London LONDON, LONDON, United Kingdom Job Information Job Identification Business Unit Asset & Wealth Management Posting Date 02/20/2026, 11:59 AM Locations 60 Victoria Embankment, London, Greater London, EC4Y 0JP, GB Apply Before 03/13/2026, 04:00 AM Job Schedule Full time Job Shift Day Job Description JPMorgan Private Markets - Special Situations Lawyer - ED Our Business: Global Special Situations ('GSS') is a stand alone business within the Private Markets division of JPMorgan Asset Management. Since 2018, GSS has been leading the build out private credit investing and fundraising across its event driven, stressed, distressed, special situations and complex performing strategies that target investment opportunities in North America and EMEA across the capital structure, including restructures, bespoke lending and opportunistic market dislocations. The business has centers in London and New York. GSS investment strategies are offered to international clients through a range of fund structures, SMAs and specialist investment vehicles. The GSS business legal team can utilize significant internal and external resources and are also expected to be personally hands on in a fast moving and intellectually interesting investment team. Opportunity: The opportunity is for an executive director join the situational investment team as a desk lawyer jointly reporting to the Head of Research and the COO of the business. Executive Director lawyer in London to (in order of priority): Lead EMEA Special Situations / Private Credit deal legal work through the deal lifecycle (sourcing, due diligence, structuring, negotiation, execution, monitoring, restructuring and exit) Subject to suitable prior experience, ideally, take the lead on fund formation / investment vehicle work (and ancillary client DD / negotiations / sideletters) Support other legal matters across the GSS business, for example in regards fund financing, ISDA/TRS, service provider contracts, BHCA/Volcker/SEC/AIFMD/ FCA regulatory matters. European languages are advantageous but not a requirement. Requirements: Extensive special situations legal experience is mandatory. The business is seeking a UK (London) based lawyer that has a strong understanding of trade documentation, and has direct experience with drafting and negotiating credit documentation. The candidate must be a self starter who is able to work independently and is also comfortable being part of a larger investment team. The candidate will work with all members of the investment and business teams in London as well as in NY, especially when covering our NY lawyer. Strong and relevant legal experience is crucial. Communication and collaboration skills are also critical. The winning candidate should possess energy and a hunger to drive the business forwards in all regards. Strong legal analysis and experience is required across a broad range of financing, credit and equity related instruments including new issuance, major modifications, secondary transactions and securitizations in support of a dynamic investment strategy. Key Responsibilities and Attributes: Ability to work closely with the investment team and COO to provide legal analysis in a fast moving business setting. The lawyer will be expected to work with the investment team, COO and Head of Operations, on all legal matters throughout the course of an investment, including negotiation and drafting of confidentiality agreements, term sheets, and final deal documentation. Once assigned to work with an investment team member, the lawyer will be expected to become familiar and provide guidance on key legal documentation including credit agreements, and bond indentures. In addition, the lawyer will be expected to provide guidance on proposed changes to key legal documentation, including amendments and waivers. Support the COO to drive the management and strategic growth of the GSS business and private credit more broadly, such tasks may include legal, regulatory, tax, compliance, client and control environment matters as may be required from time to time. The lawyer is expected to have or establish a strong network among the legal community, which will help support sourcing of investment opportunities. Ensure that all activities are conducted in adherence with the relevant JPMAM / GSS policies and procedures as well as with all applicable legal, tax, risk and regulatory requirements. Advise on all aspects of alternative investment offerings for institutional and HNW clients, including cross JPM products. Manage outside counsel in all aspects of private fund offering documents, including formation documents, operating agreements, and side letters with underlying funds. Lead legal calls with clients and their counsel on legal due diligence and side letter negotiations. Lead analysis of new business initiatives from a legal and regulatory perspective. Ensure fund work and initiatives are 'fit for purpose', proactively managed and hit challenging milestones. Maintain industry knowledge through conference attendance and general internal / external networking. Coordinate with JPM Legal, Compliance, Conflicts, Distribution, Product Development and Tax Departments in a positive and commercial manner with close coordination with the GSS leadership team. Timings: The role is for an immediate hire in London and onboarding/starting is ideally expected within the next 90 days. Further comments on the role: Experience with drafting and negotiating credit documentation, including trade documentation. Strong verbal and written skills, along with outstanding interpersonal skills. Proven ability to work under pressure and to tight deadlines. Intellectual curiosity and a heightened willingness to learn new skills and new elements of law and regulation across multiple jurisdictions, so that potential issues are pre emptively considered and succinctly presented. Prepare and refine transaction documents using GSS templates and precedents. Support execution of NDAs, engagement letters, commitment papers, intercreditor agreements, amendments, and ancillary documentation. Lead first line negotiations on documentation, escalating to internal approvers as required. Develop commercial judgment and stakeholder management to drive timely, market aligned outcomes. Legal and Regulatory Research: Conduct targeted legal research across relevant jurisdictions and maintain awareness of evolving legal, regulatory, and market developments affecting private credit. Partner with CIOs, analysts, operations/COO, and internal Legal & Compliance in New York and London on transaction workflows, closing checklists, conditions precedent/subsequent, and post closing portfolio updates. Assist with fund level legal, regulatory, and governance tasks, including policy implementation and oversight support. External Counsel Management: Assist in instructing, managing, and benchmarking external counsel; review advice for practical, risk aligned implementation. Maintain accurate document and precedent repositories; support matter tracking and knowledge capture. Identify and implement process improvements, automation opportunities, and playbook enhancements to increase efficiency and deal velocity. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first class business in a first class way approach to serving clients drives everything we do. We strive to build trusted, long term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Operations Director - Stamford, Lincolnshire, UK We have an exciting opportunity for a dynamic individual to join our Senior Management Team as Operations Director. The successful candidate will be responsible for driving operational excellence across the firm and will develop and implement the firm's operational strategy to support sustainable growth, regulatory compliance, service quality, and financial performance. This role ensures that the firm's infrastructure, systems, processes, and people capabilities are aligned to deliver exceptional client service and support all our colleagues effectively. The successful candidate will work alongside and report directly to our CEO. We are looking for someone who is proactive, gets things done and is results driven. A key part of the role is performance management. Location: Stamford (with flexibility to be based at any of our offices) although the role will involve regular travel to all of our offices Reporting to: CEO (based in Stamford) Hours: 9am - 5.15pm Monday to Friday Salary: Dependent on experience Key Responsibilities Strategic Leadership Develop and deliver the firm's operational strategy in alignment with the overall business plan. Advise the CEO and Board on operational risk, capacity planning, and infrastructure investment. Lead firm-wide transformation initiatives including digitalisation, process improvement and systems implementation. Contribute to strategic planning, budgeting and performance management. Operational Management Oversee all non-legal operational functions including ICT, HR, Risk & Compliance, Marketing, Facilities, Front-of-House, Procurement and Administrative Support. Ensure operational processes are efficient, scalable and support profitable growth. Drive continuous improvement initiatives using data, KPIs and best practice benchmarks. Manage supplier relationships and negotiate key contracts to deliver value for money. Attend Departmental/Office Meetings as necessary. Take a lead role in ensuring the smooth integration of Mergers and Acquisitions. Financial & Performance Oversight Work closely with the Finance Manager to manage operational budgets and control costs. Establish measurable KPIs and service standards across business support functions. Improve utilisation of resources and operational leverage across the business. Build and maintain relationships with colleagues to ensure a high level of staff engagement and performance. Evaluate employee productivity and performance and recommend strategies for improvement. In particular, improve Fee Earner utilisation rates. Conduct quarterly Fee Earner Reviews and ensure that support reviews take place. Take the lead on ensuring we are best placed to improve our Legal 500 rankings each year and maintain our excellent client review ratings. Risk, Compliance & Governance and Health & Safety Ensure operational compliance with SRA and FCA regulations, LawNet/Lexcel/ISO standards and other relevant regulatory frameworks. Oversee business continuity planning, disaster recovery and crisis management protocols. Collaborate with our Risk & Compliance team to embed robust operational controls. Implement and maintain a calendar of key operational dates. Take on the role of Health & Safety Responsible Person. Technology & Innovation Lead the firm's technology roadmap in partnership with the ICT Manager. Champion legal tech adoption, automation and AI-enabled efficiencies. Play a key role in conjunction with our ICT Manager to implement and drive change in the use of AI within the business. Ensure data governance, cybersecurity resilience and information security standards are maintained. Foster a high-performance, service-oriented culture across the firm whilst ensuring our colleagues feel supported and that their wellbeing is a top priority. Drive change management initiatives and promote departmental collaboration. Support the recruitment of new colleagues as necessary. Deal with any staff issues and disciplinary matters. Deal with any team restructure requirements. Promote and represent the firm at external events. Client Experience Improve client onboarding processes and service consistency. Support pricing, matter management and workflow optimisation initiatives. Candidate Profile Senior operational leadership experience within a mid-to-large professional services firm (legal sector strongly preferred). Experience operating at senior or firmwide level. Demonstrable success delivering operational or digital transformation programmes. Strong financial and commercial acumen. A Mental Health First Aider (holding a Mental Health First Aider Certificate or be willing to undertake such training). Strong understanding of law firm economics, regulatory environment and law firm structures. Strategic thinker with hands on delivery capability. Ability to influence colleagues and speak with authority. Excellent interpersonal skills with ability to quickly establish and maintain good working relationships at all levels. Excellent communication skills both written and verbal. Strong analytical and data driven decision making capability. Outstanding leadership and communication skills. Able to work with diplomacy and assertiveness. High degree of competency in using Microsoft packages, Word, PowerPoint & Excel Discrete with the ability to maintain high levels of confidentiality. Flexible and must be willing / able to travel to all of our offices. Proactive and positive attitude. Reacts well under pressure and able to work to deadlines. High level of integrity and empathy. Team player. Sense of humour. Present a credible and business like approach. Thrives in a fast paced environment and enjoys implementing change. Gets things done and is results driven. Why work at Chattertons Founded in 1856, Chattertons is one of the UK's oldest and most respected law firms, proudly serving communities across Lincolnshire and the East Midlands. As a Top 200 law firm, we offer a comprehensive range of legal and financial services to individuals and businesses, with particular expertise in commercial property, corporate law, dispute resolution, and agriculture. Our commitment to excellence is matched by our dedication to local engagement-many of our team members actively contribute to the community as trustees, governors, and business advocates. Benefits: Some of the great benefits that we offer include: Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request. Please refer to ourprivacy policy for information regarding how your personal data is processed.

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The EMEA Account Sourcing Manager is responsible for leading strategic sourcing and procurement initiatives across Integrated Facilities Management (IFM) services for a key client account. This role drives value creation, ensures supplier performance, strengthens compliance, and partners closely with internal and external stakeholders across the EMEA region. Key Responsibilities 1. Strategic Sourcing & Procurement Leadership Lead and execute strategic sourcing and procurement activities across all IFM service categories. Develop and implement EMEA wide and country specific sourcing strategies aligned with account priorities. Deliver cost savings, value add initiatives, and commercial improvements through negotiations and sourcing execution. Manage RFP processes end to end, including documentation, evaluation, supplier selection, and recommendations. Identify and mitigate risks across the supply chain using structured sourcing governance practices. 2. Supplier & Contract Management Manage performance and relationships with preferred suppliers, supported by the Category Management team. Ensure supplier documentation, contracts, and compliance files are accurate, updated, and audit ready. Lead supplier qualification and onboarding activities in alignment with JLL risk and compliance frameworks. Monitor supplier KPIs and drive continuous improvement initiatives to strengthen service delivery. Prepare and lead Quarterly Business Reviews, covering performance, risks, opportunities, and forward looking plans. 3. Client & Stakeholder Engagement Represent JLL Sourcing & Procurement in all client, governance, and operational meetings. Partner with Account Directors, Facilities Managers, and client stakeholders to align on sourcing priorities and needs. Support client and stakeholder feedback processes, including Voice of Client surveys and action planning. Provide training and guidance to account teams on tools, systems, and sourcing best practices. 4. Reporting, Analytics & Governance Produce monthly and quarterly reports on sourcing activities, KPIs, compliance, savings, supplier performance, and risk. Ensure accurate and timely savings reporting via Jaggaer and other procurement systems. Maintain alignment with JLL sourcing policies, procedures, and audit standards across all EMEA operations. Update and maintain S&P account policies to reflect local country regulations and operational requirements. 5. Transformation, Growth & Sustainability Support account transformation initiatives, including audits, operational assessments, and improvement plans. Develop the supply chain to meet current and future business needs, identifying opportunities for innovation and enhanced capability. Implement sustainability and diversity & inclusion (D&I) sourcing initiatives with the S&P Sustainability Lead. Support account transitions, including supplier onboarding, mobilisation, and site engagement as needed. Requirements Experience & Technical Skills 5-10 years of experience in strategic sourcing, procurement, or category management. Strong understanding of IFM services and the EMEA supplier environment. Proficiency in running RFPs, e auctions, and sourcing contracted services. Strong analytical, financial, and commercial capability. Experience using procurement tools (Jaggaer preferred). Proficient in Microsoft Office suite (Excel, Word, PowerPoint). Experience managing multinational suppliers within a regional environment. Bachelor's degree in Business, Supply Chain Management, or a related field. MCIPS or equivalent qualification preferred. Soft Skills & Behaviors Excellent communication, negotiation, and stakeholder engagement skills. Strong organisational abilities and attention to detail. Ability to influence senior stakeholders and build trusted partnerships. Strategic thinker with strong problem solving skills. Fluent in English; additional Western European languages are advantageous. Ideal Candidate Profile Experienced in procurement or sourcing within FM, Manufacturing, Infrastructure, Estate Management, or similar service driven sectors. Fluent in English, with additional languages such as Polish, French, or German providing added value for regional collaboration. Strong analytical, numerical, and commercial acumen with practical experience in e sourcing and contracted service procurement. Highly organized, disciplined, and reliable, with strong follow through and ownership of tasks. Excellent interpersonal, communication, and negotiation skills paired with a strong customer service mindset. Technically confident, especially with Microsoft Outlook, Word, Excel, and procurement systems.# What do we offer : Competitive base salary Private Medical Insurance Flexible work arrangements (hybrid work option) Enhanced pension scheme Ranked in the UK Best Employers index by the Financial Times Electric Car Scheme Great opportunities for long-term career progression Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional