WELLINGTON MILLS HOUSING CO-OPERATIVE
Lambeth, London
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
Mar 19, 2026
Full time
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
Burtons Medical Equipment LTD
Leicester, Leicestershire
Job Title: Veterinary Equipment Consultant Location: Midlands & East of England Salary: £60,000 to £90,000 OTE per annum Job Type: Full time, Permanent Burtons, a renowned leader in the veterinary industry, is currently seeking a highly motivated Veterinary Equipment Consultant to cover Midlands & East of England and join our dynamic team. As an integral part of our growing organisation, you will receive a competitive salary and comprehensive benefits package with opportunities for professional growth in our thriving business. We place a high value on dedication, innovation, and excellence, and we eagerly welcome talented individuals to contribute to our success. About the Role: As the Veterinary Equipment Consultant, you will be entrusted with the critical responsibility of achieving sales revenue and margin targets within your assigned region. Your primary focus will revolve around cultivating existing relationships while identifying and capitalizing on new business opportunities. Building strong and lasting business partnerships, you will strive to deliver exceptional levels of customer service, ensuring clients receive unparalleled support and satisfaction. Reporting direct to the Sales Manager. Responsibilities & Duties: Provide feedback on developing and emerging trends within the market. Present, promote, and skilfully sell our extensive range of products and services (including all elements of the Burtons equipment aftercare support services - maintenance and training). Use compelling and persuasive language to effectively engage existing and potential customers. Conduct informative visits to veterinary practices educating staff/customers on the various benefits of our products and services, ultimately driving sales. Manage and develop existing customer accounts, fostering enduring relationships, while actively seeking to expand our customer base. Engage potential customers proactively through self-generated activities and diligent lead follow-up. Provide valuable educational support to veterinary practices through compelling demonstrations, training sessions, presentations, and CPD events. Act as a dedicated representative of the company at conferences and exhibitions, effectively showcasing our products and services. Ensuring personal conduct that always upholds the reputation of Burtons, as a key frontline representative of a well-respected business in the veterinary sector. Analyse territory and lead generation potential, monitoring sales progress and maintain CRM records accordingly. Utilize your industry knowledge to contribute to the team's efforts in sourcing and introducing new products to the market. Actively participate in departmental meetings, contributing constructively to discussions and sharing valuable insights. Meet and exceed personal and company Sales targets. Provide after sales support to all customers within your territory; address customer complaints and concerns in a timely/effective manner. Agreeing and ensuring payment terms with customers from the point of sale, within company policy on customer accounts. Liaise with Sales Coordinators to keep up-to-date with current/outstanding orders, ensuring timely deliveries on outstanding orders/projects. Liaise with Accounts Department as required regarding credit limits and payments Liaise with Product Group Managers, Clinical Team, and other dedicated specialists within the company to provide customers accurate information, training, and support. Completing all initial and subsequent update product training with the required diligence and attention to remain fully conversant in the company's current product and service offerings. Observe and follow company Health & Safety rules and regulations Skills Required: Veterinary nurse qualification/equivalent (Minimum 3 years' experience) or proven track record in veterinary and medical equipment sales. Excellent selling, communication, and negotiation skills. Knowledge and experience in areas such as Anaesthesia, Dental, Monitoring, Animal Housing, Ultrasound, X-Ray (desirable). Professional personal presentation. Demonstrable interpersonal skills, capable of effectively interacting with individuals, addressing customer needs, and engaging diverse groups. Commercially aware, ideally with knowledge of sales processes & presentations. Strong organizational skills, ability to work under pressure and meet deadlines. Confident in managing your schedule and understanding the key requirements for success. Customer-focused with exceptional attention to detail. Highly personable, with a genuine desire to develop an in-depth understanding of our business and customers. Flexibility and willingness to work evenings, weekends, and occasionally travel for events e.g. trade shows. Benefits: Opportunities to train and progress 33 holiday days per year (inc. Bank Holidays) Contributory pension scheme Staff events; Big Summer Party and Awards Scheme Take the next step in your career with Burtons by applying today. Candidates with experience or relevant job titles of; National Account Manager, Senior Business Development Manager, Nationwide Sales Manager, Sales Director, Business Development Director, Key Account Manager, Regional Sales Manager, Senior Sales, Senior Sales Manager, Sales Manager, Direct Sales Manager, Field Sales Manager, Business
Mar 19, 2026
Full time
Job Title: Veterinary Equipment Consultant Location: Midlands & East of England Salary: £60,000 to £90,000 OTE per annum Job Type: Full time, Permanent Burtons, a renowned leader in the veterinary industry, is currently seeking a highly motivated Veterinary Equipment Consultant to cover Midlands & East of England and join our dynamic team. As an integral part of our growing organisation, you will receive a competitive salary and comprehensive benefits package with opportunities for professional growth in our thriving business. We place a high value on dedication, innovation, and excellence, and we eagerly welcome talented individuals to contribute to our success. About the Role: As the Veterinary Equipment Consultant, you will be entrusted with the critical responsibility of achieving sales revenue and margin targets within your assigned region. Your primary focus will revolve around cultivating existing relationships while identifying and capitalizing on new business opportunities. Building strong and lasting business partnerships, you will strive to deliver exceptional levels of customer service, ensuring clients receive unparalleled support and satisfaction. Reporting direct to the Sales Manager. Responsibilities & Duties: Provide feedback on developing and emerging trends within the market. Present, promote, and skilfully sell our extensive range of products and services (including all elements of the Burtons equipment aftercare support services - maintenance and training). Use compelling and persuasive language to effectively engage existing and potential customers. Conduct informative visits to veterinary practices educating staff/customers on the various benefits of our products and services, ultimately driving sales. Manage and develop existing customer accounts, fostering enduring relationships, while actively seeking to expand our customer base. Engage potential customers proactively through self-generated activities and diligent lead follow-up. Provide valuable educational support to veterinary practices through compelling demonstrations, training sessions, presentations, and CPD events. Act as a dedicated representative of the company at conferences and exhibitions, effectively showcasing our products and services. Ensuring personal conduct that always upholds the reputation of Burtons, as a key frontline representative of a well-respected business in the veterinary sector. Analyse territory and lead generation potential, monitoring sales progress and maintain CRM records accordingly. Utilize your industry knowledge to contribute to the team's efforts in sourcing and introducing new products to the market. Actively participate in departmental meetings, contributing constructively to discussions and sharing valuable insights. Meet and exceed personal and company Sales targets. Provide after sales support to all customers within your territory; address customer complaints and concerns in a timely/effective manner. Agreeing and ensuring payment terms with customers from the point of sale, within company policy on customer accounts. Liaise with Sales Coordinators to keep up-to-date with current/outstanding orders, ensuring timely deliveries on outstanding orders/projects. Liaise with Accounts Department as required regarding credit limits and payments Liaise with Product Group Managers, Clinical Team, and other dedicated specialists within the company to provide customers accurate information, training, and support. Completing all initial and subsequent update product training with the required diligence and attention to remain fully conversant in the company's current product and service offerings. Observe and follow company Health & Safety rules and regulations Skills Required: Veterinary nurse qualification/equivalent (Minimum 3 years' experience) or proven track record in veterinary and medical equipment sales. Excellent selling, communication, and negotiation skills. Knowledge and experience in areas such as Anaesthesia, Dental, Monitoring, Animal Housing, Ultrasound, X-Ray (desirable). Professional personal presentation. Demonstrable interpersonal skills, capable of effectively interacting with individuals, addressing customer needs, and engaging diverse groups. Commercially aware, ideally with knowledge of sales processes & presentations. Strong organizational skills, ability to work under pressure and meet deadlines. Confident in managing your schedule and understanding the key requirements for success. Customer-focused with exceptional attention to detail. Highly personable, with a genuine desire to develop an in-depth understanding of our business and customers. Flexibility and willingness to work evenings, weekends, and occasionally travel for events e.g. trade shows. Benefits: Opportunities to train and progress 33 holiday days per year (inc. Bank Holidays) Contributory pension scheme Staff events; Big Summer Party and Awards Scheme Take the next step in your career with Burtons by applying today. Candidates with experience or relevant job titles of; National Account Manager, Senior Business Development Manager, Nationwide Sales Manager, Sales Director, Business Development Director, Key Account Manager, Regional Sales Manager, Senior Sales, Senior Sales Manager, Sales Manager, Direct Sales Manager, Field Sales Manager, Business
Consortium Professional Recruitment
Thetford, Norfolk
Job Title: Environmental Manager Location: Thetford Salary: £50,000 - £60,000 + Car or Car Allowance Consortium Professional Recruitment are pleased to be working with a well-established UK manufacturing organisation to recruit an Environmental Mgr. This is a key appointment supporting multiple operational sites, ensuring environmental compliance and strengthening relationships with regulatory bodies while promoting responsible environmental practices across the business. This successful candidate will place environmental compliance at the centre of the position. You will work closely with operational teams and senior leadership to manage permits, oversee environmental management systems and respond to regulatory requirements. While sustainability initiatives form part of the wider agenda, the primary focus for this this position is environmental compliance, risk management and operational best practice. The Opportunity: As an Environmental Manager you will play a key role in: Managing environmental permits and ensuring compliance with environmental legislation across multiple operational locations Acting as the primary point of contact for environmental regulators, responding to inspections, queries and compliance matters Maintaining and improving environmental management systems aligned with recognised standards such as ISO 14001 and ISO 50001 Investigating environmental incidents or complaints and ensuring robust reporting, corrective actions and preventative measures Supporting environmental performance monitoring and providing sustainability related data to wider organisational reporting where required Your work will directly contribute to regulatory compliance, responsible operational practices and ongoing environmental improvement across the organisation. About You: Strong environmental compliance experience within manufacturing, industrial or process environments Experience managing environmental permits and building relationships with regulatory bodies Ideally previous experience working with the Environment Agency Knowledge of environmental management systems such as ISO 14001 and ISO 50001 Confidence working across multiple locations while collaborating with operational teams Driving license Flexibility to travel between sites with occasional overnight stays when required A practical, solutions focused mindset with the ability to influence and drive environmental improvements The Benefits and Package: Salary of £50,000 - £60,000 + Car or Car Allowance + Excellent Pension + Other Company benefits Lots of variety in the role with a high degree of Autonomy Opportunity to make a huge impact across the different sites and really lift Environmental standards across the whole business How to Apply: This exciting Environmental Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you are ready to take the next step in your career, we would love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit consortiumrecruitment.co.uk
Mar 19, 2026
Full time
Job Title: Environmental Manager Location: Thetford Salary: £50,000 - £60,000 + Car or Car Allowance Consortium Professional Recruitment are pleased to be working with a well-established UK manufacturing organisation to recruit an Environmental Mgr. This is a key appointment supporting multiple operational sites, ensuring environmental compliance and strengthening relationships with regulatory bodies while promoting responsible environmental practices across the business. This successful candidate will place environmental compliance at the centre of the position. You will work closely with operational teams and senior leadership to manage permits, oversee environmental management systems and respond to regulatory requirements. While sustainability initiatives form part of the wider agenda, the primary focus for this this position is environmental compliance, risk management and operational best practice. The Opportunity: As an Environmental Manager you will play a key role in: Managing environmental permits and ensuring compliance with environmental legislation across multiple operational locations Acting as the primary point of contact for environmental regulators, responding to inspections, queries and compliance matters Maintaining and improving environmental management systems aligned with recognised standards such as ISO 14001 and ISO 50001 Investigating environmental incidents or complaints and ensuring robust reporting, corrective actions and preventative measures Supporting environmental performance monitoring and providing sustainability related data to wider organisational reporting where required Your work will directly contribute to regulatory compliance, responsible operational practices and ongoing environmental improvement across the organisation. About You: Strong environmental compliance experience within manufacturing, industrial or process environments Experience managing environmental permits and building relationships with regulatory bodies Ideally previous experience working with the Environment Agency Knowledge of environmental management systems such as ISO 14001 and ISO 50001 Confidence working across multiple locations while collaborating with operational teams Driving license Flexibility to travel between sites with occasional overnight stays when required A practical, solutions focused mindset with the ability to influence and drive environmental improvements The Benefits and Package: Salary of £50,000 - £60,000 + Car or Car Allowance + Excellent Pension + Other Company benefits Lots of variety in the role with a high degree of Autonomy Opportunity to make a huge impact across the different sites and really lift Environmental standards across the whole business How to Apply: This exciting Environmental Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you are ready to take the next step in your career, we would love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit consortiumrecruitment.co.uk
Telesales & Customer Service Advisor Location: Leeds Salary: £25,500 Annual Bonus Job Type: Permanent, Full-Time The Opportunity: This is an excellent opportunity to join a busy and fast-paced sales office within a well-established drinks distribution business. In this role, you will manage a daily outbound diary while building strong relationships with customers and helping to retain existing accounts. You will be responsible for up selling products, introducing new product lines, and ensuring customers receive outstanding service. The position also involves handling a high volume of inbound calls relating to queries, complaints, and orders, as well as processing orders and arranging deliveries. This role is ideal for someone who enjoys speaking with customers, building relationships, and identifying sales opportunities while providing a high level of customer support. Main Responsibilities: Deliver a high standard of customer service, taking and inputting orders efficiently and accurately. Manage a daily outbound call diary to maintain relationships with existing customers and identify new sales opportunities. Convert incoming calls into planned outbound sales calls where appropriate. Build strong relationships with regular customers and become a key point of contact. Promote promotional offers and up sell relevant products to customers. Support account managers by helping retain customers, assisting with new business opportunities, and completing administrative tasks. Take ownership of resolving customer issues through proactive customer service. Process orders, confirm deliveries. Plan calls and identify gaps in customer supply using internal systems. What's in it for you: Competitive salary Discretionary annual bonus of up to £2,000 based on KPIs Structured Monday-Friday working hours Rotational Saturdays Opportunity to join a supportive team environment Career development within a growing and established business
Mar 19, 2026
Full time
Telesales & Customer Service Advisor Location: Leeds Salary: £25,500 Annual Bonus Job Type: Permanent, Full-Time The Opportunity: This is an excellent opportunity to join a busy and fast-paced sales office within a well-established drinks distribution business. In this role, you will manage a daily outbound diary while building strong relationships with customers and helping to retain existing accounts. You will be responsible for up selling products, introducing new product lines, and ensuring customers receive outstanding service. The position also involves handling a high volume of inbound calls relating to queries, complaints, and orders, as well as processing orders and arranging deliveries. This role is ideal for someone who enjoys speaking with customers, building relationships, and identifying sales opportunities while providing a high level of customer support. Main Responsibilities: Deliver a high standard of customer service, taking and inputting orders efficiently and accurately. Manage a daily outbound call diary to maintain relationships with existing customers and identify new sales opportunities. Convert incoming calls into planned outbound sales calls where appropriate. Build strong relationships with regular customers and become a key point of contact. Promote promotional offers and up sell relevant products to customers. Support account managers by helping retain customers, assisting with new business opportunities, and completing administrative tasks. Take ownership of resolving customer issues through proactive customer service. Process orders, confirm deliveries. Plan calls and identify gaps in customer supply using internal systems. What's in it for you: Competitive salary Discretionary annual bonus of up to £2,000 based on KPIs Structured Monday-Friday working hours Rotational Saturdays Opportunity to join a supportive team environment Career development within a growing and established business
JD Sports- 0845 South Shields, 53-55 King Street, South Shields, South Tyneside, United Kingdom Job Description Posted Thursday 5 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 0845 South Shields, 53-55 King Street, South Shields, South Tyneside, United Kingdom
Mar 19, 2026
Full time
JD Sports- 0845 South Shields, 53-55 King Street, South Shields, South Tyneside, United Kingdom Job Description Posted Thursday 5 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 0845 South Shields, 53-55 King Street, South Shields, South Tyneside, United Kingdom
Job Title: Compliance Manager Industry: Financial Planning Location : Remote / Manchester Salary: up to £75,000 Job Reference: 10194 Job Description: Recruit UK are working on an exciting opportunity for a Compliance Manager to join a successful Advice company. Our client is a Pension specialist Adviser company, who work with clients across the UK, specifically within the DB Pension space. As their proposition and business goes from strength to strength, they are looking for a Compliance Manager to join their Compliance Director. You can work fully remotely, with occasional travel required for management meetings in their Manchester office. Duties: Assist the Compliance Director in day to day management of the compliance function Training, developing and mentoring the compliance analysts Deliver company file review programmes, undertaking compliance reviews and reporting all finding to management Oversight of complaints handling Keeping up with FCA rules and regulations Benefits: Competitive salary of up to £75,000 Discretionary bonus scheme Remote working Once a month (or less) travel to Manchester, cost of travel covered 25 days annual leave, with a buy/sell scheme Birthday off 7% pension contribution Private medical Additional benefits after long tenure Skills and experience required: Experience working in a Compliance Manager position Strong DB Pension experience and knowledge Pension qualifications (e.g. G60/AF3/AF7/AF8 or equivalent) Good working knowledge of FCA regulations
Mar 19, 2026
Full time
Job Title: Compliance Manager Industry: Financial Planning Location : Remote / Manchester Salary: up to £75,000 Job Reference: 10194 Job Description: Recruit UK are working on an exciting opportunity for a Compliance Manager to join a successful Advice company. Our client is a Pension specialist Adviser company, who work with clients across the UK, specifically within the DB Pension space. As their proposition and business goes from strength to strength, they are looking for a Compliance Manager to join their Compliance Director. You can work fully remotely, with occasional travel required for management meetings in their Manchester office. Duties: Assist the Compliance Director in day to day management of the compliance function Training, developing and mentoring the compliance analysts Deliver company file review programmes, undertaking compliance reviews and reporting all finding to management Oversight of complaints handling Keeping up with FCA rules and regulations Benefits: Competitive salary of up to £75,000 Discretionary bonus scheme Remote working Once a month (or less) travel to Manchester, cost of travel covered 25 days annual leave, with a buy/sell scheme Birthday off 7% pension contribution Private medical Additional benefits after long tenure Skills and experience required: Experience working in a Compliance Manager position Strong DB Pension experience and knowledge Pension qualifications (e.g. G60/AF3/AF7/AF8 or equivalent) Good working knowledge of FCA regulations
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, to be based on our sites across Bristol and Gloucestershire. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. Main Duties To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. Essential Skills / Attributes Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. Company Benefits Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 19, 2026
Full time
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, to be based on our sites across Bristol and Gloucestershire. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. Main Duties To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. Essential Skills / Attributes Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. Company Benefits Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Henderson Brown Recruitment
Gloucester, Gloucestershire
Quality & Technical Lead Gloucester 40 hours per week Monday - Friday Salary: 40k About Us Our client is proud of thier heritage and reputation as one of the UK's most recognised tea brands. Their commitment to quality, innovation, and customer satisfaction has helped deliver exceptional tea products to customers around the world. We are now looking for an experienced Quality & Technical Lead to join the team atthe Gloucester manufacturing site , playing a key role in maintaining the high standards their customers expect. The Role As the Quality & Technical Lead , you will be responsible for maintaining the site's BRCGS Global Standard for Food Safety accreditation and ensuring all quality systems and documentation remain compliant and up to date. You will lead the HACCP team , act as the first point of contact for quality and technical queries , and support the site in maintaining excellent food safety, quality, and compliance standards. This is a varied and hands-on role that suits someone proactive, organised, and passionate about quality within food manufacturing. Key Responsibilities Quality & Compliance Manage site compliance with BRCGS Global Standard for Food Safety Maintain and update factory quality documentation, procedures, records, and audit reports Manage factory specifications and quality records Monitor non-conformances and support continuous improvement initiatives Lead the HACCP team , including quarterly forums and reporting Support customer services with consumer complaints relating to tea products Support innovation trials and liaise with suppliers and internal teams on product samples and approvals Conduct internal audits, mock recalls, and traceability exercises Act as the main contact for all quality and technical queries within the factory Health & Safety Support the General Manager in conducting regular Health & Safety checks Maintain and update H&S documentation and equipment assessments Proactively address and resolve H&S non-conformances Administrative Support Maintain site documentation, records, and data systems Coordinate communication between departments to ensure smooth site operations Support the organisation and documentation of key site meetings, including H&S, Quality Reviews, and Operational Updates Skills & Experience Essential Experience within food manufacturing or FMCG Strong knowledge of food safety standards and quality systems (BRCGS, HACCP) Excellent organisational skills and attention to detail Strong communication and interpersonal skills Proficient in Microsoft Office (Excel, Word, Outlook) Desirable Experience supporting BRCGS audit processes Qualification in Food Safety, Quality Management, or related discipline Experience providing administrative or technical support at management level About You You are a proactive and hands-on professional who thrives in a fast-paced manufacturing environment. You have a strong eye for detail, take pride in maintaining high standards, and are comfortable managing multiple priorities. If you're passionate about quality and want to play a key role in supporting one of the UK's most iconic tea brands, we'd love to hear from you.
Mar 19, 2026
Full time
Quality & Technical Lead Gloucester 40 hours per week Monday - Friday Salary: 40k About Us Our client is proud of thier heritage and reputation as one of the UK's most recognised tea brands. Their commitment to quality, innovation, and customer satisfaction has helped deliver exceptional tea products to customers around the world. We are now looking for an experienced Quality & Technical Lead to join the team atthe Gloucester manufacturing site , playing a key role in maintaining the high standards their customers expect. The Role As the Quality & Technical Lead , you will be responsible for maintaining the site's BRCGS Global Standard for Food Safety accreditation and ensuring all quality systems and documentation remain compliant and up to date. You will lead the HACCP team , act as the first point of contact for quality and technical queries , and support the site in maintaining excellent food safety, quality, and compliance standards. This is a varied and hands-on role that suits someone proactive, organised, and passionate about quality within food manufacturing. Key Responsibilities Quality & Compliance Manage site compliance with BRCGS Global Standard for Food Safety Maintain and update factory quality documentation, procedures, records, and audit reports Manage factory specifications and quality records Monitor non-conformances and support continuous improvement initiatives Lead the HACCP team , including quarterly forums and reporting Support customer services with consumer complaints relating to tea products Support innovation trials and liaise with suppliers and internal teams on product samples and approvals Conduct internal audits, mock recalls, and traceability exercises Act as the main contact for all quality and technical queries within the factory Health & Safety Support the General Manager in conducting regular Health & Safety checks Maintain and update H&S documentation and equipment assessments Proactively address and resolve H&S non-conformances Administrative Support Maintain site documentation, records, and data systems Coordinate communication between departments to ensure smooth site operations Support the organisation and documentation of key site meetings, including H&S, Quality Reviews, and Operational Updates Skills & Experience Essential Experience within food manufacturing or FMCG Strong knowledge of food safety standards and quality systems (BRCGS, HACCP) Excellent organisational skills and attention to detail Strong communication and interpersonal skills Proficient in Microsoft Office (Excel, Word, Outlook) Desirable Experience supporting BRCGS audit processes Qualification in Food Safety, Quality Management, or related discipline Experience providing administrative or technical support at management level About You You are a proactive and hands-on professional who thrives in a fast-paced manufacturing environment. You have a strong eye for detail, take pride in maintaining high standards, and are comfortable managing multiple priorities. If you're passionate about quality and want to play a key role in supporting one of the UK's most iconic tea brands, we'd love to hear from you.
Our client, a well-established and growing care provider, is seeking an experienced Registered Manager to lead one of their services. This is a key leadership role responsible for ensuring high standards of care, regulatory compliance and effective team management. Package: Competitive salary package starting at 40k per annum Discretionary annual bonus scheme Paid mileage and travel Manager away days and company events Ongoing training and leadership development Supportive senior leadership team Opportunity to lead and shape a valued service Career progression within a growing provider Responsibilities: Managing the daily operations of the service Ensuring CQC compliance and regulatory standards are met Leading, supporting and developing the staff team Overseeing recruitment, induction and staff rotas Conducting quality audits and service improvement plans Managing incidents, complaints and safeguarding concerns Maintaining accurate records and compliance documentation Building strong relationships with service users, families and commissioners Requirements: Experience as a Registered Manager or Senior Manager in social care Strong knowledge of CQC regulations and safeguarding Relevant management qualification (or willingness to work towards) Excellent leadership and communication skills Ability to drive quality improvements and service performance Full UK driving license and own transport Interested? Apply now or contact our team for a confidential discussion about the role.
Mar 19, 2026
Full time
Our client, a well-established and growing care provider, is seeking an experienced Registered Manager to lead one of their services. This is a key leadership role responsible for ensuring high standards of care, regulatory compliance and effective team management. Package: Competitive salary package starting at 40k per annum Discretionary annual bonus scheme Paid mileage and travel Manager away days and company events Ongoing training and leadership development Supportive senior leadership team Opportunity to lead and shape a valued service Career progression within a growing provider Responsibilities: Managing the daily operations of the service Ensuring CQC compliance and regulatory standards are met Leading, supporting and developing the staff team Overseeing recruitment, induction and staff rotas Conducting quality audits and service improvement plans Managing incidents, complaints and safeguarding concerns Maintaining accurate records and compliance documentation Building strong relationships with service users, families and commissioners Requirements: Experience as a Registered Manager or Senior Manager in social care Strong knowledge of CQC regulations and safeguarding Relevant management qualification (or willingness to work towards) Excellent leadership and communication skills Ability to drive quality improvements and service performance Full UK driving license and own transport Interested? Apply now or contact our team for a confidential discussion about the role.
Travel Operations and Customer Services Manager Base Salary to 38,000 + Benefits Hybrid - Central London Our client is a B Certified travel company who create unforgettable adventure based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team. This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London Travel Operations and Customer Services Manager Duties: Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary. Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise. Travel Operations and Customer Services Manager Experience Required: Previous operations experience within adventure or student-based travel Experience in administering group travel packages Building and maintaining professional relationships with suppliers Experience dealing with customer enquiries and complaints Travel Operations and Customer Services Manager Salary and Benefits: Base Salary to 38,000 based on experience 23 days annual leave Hybrid Working Career progression Travel opportunities Career progression Workplace pension To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company
Mar 19, 2026
Full time
Travel Operations and Customer Services Manager Base Salary to 38,000 + Benefits Hybrid - Central London Our client is a B Certified travel company who create unforgettable adventure based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team. This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London Travel Operations and Customer Services Manager Duties: Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary. Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise. Travel Operations and Customer Services Manager Experience Required: Previous operations experience within adventure or student-based travel Experience in administering group travel packages Building and maintaining professional relationships with suppliers Experience dealing with customer enquiries and complaints Travel Operations and Customer Services Manager Salary and Benefits: Base Salary to 38,000 based on experience 23 days annual leave Hybrid Working Career progression Travel opportunities Career progression Workplace pension To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company
Job Advertisement: Sales / Supply Chain Administrator - Fixed Term Contract (Maternity Cover) Advertised by OA West End Location: London, West End Working Pattern: Full Time. Hours: 9.00am - 5.30pm. HYBRID: 4 days in office Contract Type: Fixed Term Contract - ASAP start until Jan 2027 Salary: £40,000 - £42,000 Are you passionate about the beverages industry and looking for an exciting opportunity to make your mark? Our client, a pioneer in the world of English Sparkling Wine and high-quality spirits, is seeking a dynamic Sales / Supply Chain Administrator to join their London team for a maternity cover. If you thrive in a fast-paced environment and have a knack for exceptional customer service, this role could be your perfect fit! Main Purpose: As a Sales / Supply Chain Administrator you will play a key role in supporting the Sales team by ensuring orders are processed with precision and professionalism. Your contributions will help foster a positive image of our client's brand, known for its exceptional quality and joyous spirit. What You'll Do: Collaborate with the Sales Logistics Manager to handle incoming sales inquiries and orders, ensuring each order is processed accurately and swiftly. Build strong relationships with key customers, managing inquiries and resolving complaints efficiently to deliver exceptional after-sales service. Act as the primary contact for all sales administrative tasks, handling order-related inquiries with flair. Process UK orders promptly and follow up on delivery issues as needed. Provide timely and accurate information regarding product pricing, availability, and delivery schedules. Communicate effectively with the distillery regarding any special-order requirements. Issue customer invoices accurately and on time. Manage sample stock usage and ensure all requests are processed efficiently. Assist the warehouse team in optimizing order processing and logistics. Coordinate event-related orders in collaboration with the events team. Monitor POS stock levels to fulfil requests from Sales Managers and Events teams promptly. Ensure compliance with all order documentation and certification requirements. Create and maintain Standard Operating Procedures (SOPs) and SKU information sheets. Provide cover for the International Sales Coordinator when necessary. What You Bring: Proven track record in sales administration or logistics coordination, ideally within the wine or spirit's sector. Familiarity with sales and inventory management systems. Exceptional customer service skills, with a professional approach to handling inquiries and complaints. Strong administrative capabilities, including order processing and stock management. A background in the wine, beverage, or hospitality industry is advantageous. Ability to juggle multiple tasks while maintaining precision and meeting deadlines. Experience collaborating with internal teams and external stakeholders to ensure smooth operations. Why Join Us? At our client's organization, you'll be part of a culture that celebrates pioneering spirit, exceptional quality, and a joie de vivre that resonates with customers worldwide. This is your chance to contribute to a brand that stands out in the industry and to work alongside passionate professionals who share your enthusiasm. If you're ready to take on this exciting challenge and make a positive impact in the beverages industry, we want to hear from you! Apply now and be a part of something exceptional! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 19, 2026
Full time
Job Advertisement: Sales / Supply Chain Administrator - Fixed Term Contract (Maternity Cover) Advertised by OA West End Location: London, West End Working Pattern: Full Time. Hours: 9.00am - 5.30pm. HYBRID: 4 days in office Contract Type: Fixed Term Contract - ASAP start until Jan 2027 Salary: £40,000 - £42,000 Are you passionate about the beverages industry and looking for an exciting opportunity to make your mark? Our client, a pioneer in the world of English Sparkling Wine and high-quality spirits, is seeking a dynamic Sales / Supply Chain Administrator to join their London team for a maternity cover. If you thrive in a fast-paced environment and have a knack for exceptional customer service, this role could be your perfect fit! Main Purpose: As a Sales / Supply Chain Administrator you will play a key role in supporting the Sales team by ensuring orders are processed with precision and professionalism. Your contributions will help foster a positive image of our client's brand, known for its exceptional quality and joyous spirit. What You'll Do: Collaborate with the Sales Logistics Manager to handle incoming sales inquiries and orders, ensuring each order is processed accurately and swiftly. Build strong relationships with key customers, managing inquiries and resolving complaints efficiently to deliver exceptional after-sales service. Act as the primary contact for all sales administrative tasks, handling order-related inquiries with flair. Process UK orders promptly and follow up on delivery issues as needed. Provide timely and accurate information regarding product pricing, availability, and delivery schedules. Communicate effectively with the distillery regarding any special-order requirements. Issue customer invoices accurately and on time. Manage sample stock usage and ensure all requests are processed efficiently. Assist the warehouse team in optimizing order processing and logistics. Coordinate event-related orders in collaboration with the events team. Monitor POS stock levels to fulfil requests from Sales Managers and Events teams promptly. Ensure compliance with all order documentation and certification requirements. Create and maintain Standard Operating Procedures (SOPs) and SKU information sheets. Provide cover for the International Sales Coordinator when necessary. What You Bring: Proven track record in sales administration or logistics coordination, ideally within the wine or spirit's sector. Familiarity with sales and inventory management systems. Exceptional customer service skills, with a professional approach to handling inquiries and complaints. Strong administrative capabilities, including order processing and stock management. A background in the wine, beverage, or hospitality industry is advantageous. Ability to juggle multiple tasks while maintaining precision and meeting deadlines. Experience collaborating with internal teams and external stakeholders to ensure smooth operations. Why Join Us? At our client's organization, you'll be part of a culture that celebrates pioneering spirit, exceptional quality, and a joie de vivre that resonates with customers worldwide. This is your chance to contribute to a brand that stands out in the industry and to work alongside passionate professionals who share your enthusiasm. If you're ready to take on this exciting challenge and make a positive impact in the beverages industry, we want to hear from you! Apply now and be a part of something exceptional! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Compliance Analyst, Surrey. Up to £48,000 plus benefits. This is an excellent opportunity for someone to further develop and build their career within Compliance. This role is supporting the current Compliance Manager, with a view to moving into their role within the next 2-3 years. Excellent training and development will be provided in all areas of Compliance including exam support if required. The role: Supporting the Compliance Manager in the delivery of technical compliance advice and support to the business and provide technical and administrative support to the Compliance Team. Assist the Compliance Manager with creating, updating and maintaining compliance policies, procedures and frameworks. Assist the compliance manager with internal training on new or changes to existing legislations. To provide support and research to the Compliance Manager for training presentations on subjects such as Consumer Duty, data protection and AML. Maintain records and logs on compliance areas such as SPSs, exams, complaints, data breaches, document versions, qualifications, KPIs etc. To apply: You must have gained experience in Compliance in a similar role in Financial Services (Investments, Pensions or Mortgages). Strong communication skills, able to demonstrate the ability to communicate at various levels. Excellent attention to detail and able to produce accurate work first time of asking. Ideally experience in Data Analysis, demonstrating the ability to interpret key data. For further information about this and many other great opportunities within Compliance, please contact Synchronicity Wealth .
Mar 19, 2026
Full time
Compliance Analyst, Surrey. Up to £48,000 plus benefits. This is an excellent opportunity for someone to further develop and build their career within Compliance. This role is supporting the current Compliance Manager, with a view to moving into their role within the next 2-3 years. Excellent training and development will be provided in all areas of Compliance including exam support if required. The role: Supporting the Compliance Manager in the delivery of technical compliance advice and support to the business and provide technical and administrative support to the Compliance Team. Assist the Compliance Manager with creating, updating and maintaining compliance policies, procedures and frameworks. Assist the compliance manager with internal training on new or changes to existing legislations. To provide support and research to the Compliance Manager for training presentations on subjects such as Consumer Duty, data protection and AML. Maintain records and logs on compliance areas such as SPSs, exams, complaints, data breaches, document versions, qualifications, KPIs etc. To apply: You must have gained experience in Compliance in a similar role in Financial Services (Investments, Pensions or Mortgages). Strong communication skills, able to demonstrate the ability to communicate at various levels. Excellent attention to detail and able to produce accurate work first time of asking. Ideally experience in Data Analysis, demonstrating the ability to interpret key data. For further information about this and many other great opportunities within Compliance, please contact Synchronicity Wealth .
We are recruiting an experienced Quality & Environmental Supervisor for a leading manufacturing business in Carrington, Greater Manchester. This permanent, full-time role is hands-on and high-responsibility, offering the opportunity to lead and develop the Quality and Environmental function, ensuring ongoing compliance with ISO 9001, ISO 14001, and PPWR obligations. You will work closely with the QHS Manager, acting as their deputy, supporting the team, providing guidance, and leading the department in their absence. You will also oversee packaging compliance, maintain internal compliance registers, drive continuous improvement, and promote a culture of environmental awareness across the site. Key Responsibilities Leadership & Departmental Support Support delivery of the department's annual plan and strategic goals Represent the Quality department across the business and in meetings Directly manage and develop the QE team, including coaching, tasking, and performance feedback Act as deputy to the QHS Manager, providing structure and guidance Support Health & Safety documentation and improvement activities in coordination with H&S leads Quality & Environmental Compliance Maintain and continually improve ISO 14001 Environmental Management System Support ISO 9001 Quality Management System, including audits, documentation, and shop-floor compliance checks Own packaging compliance, including PPWR readiness, maintaining action plans and evidence packs Keep up to date with relevant legislation, standards, and regulations, maintaining internal compliance libraries Provide QE training and guidance to employees, promoting best practices Prepare monthly QE reports and updates for senior stakeholders Support customer and supplier compliance queries, ensuring accurate traceability and documentation Quality Assurance & Continuous Improvement Investigate customer complaints and internal non-conformances, implementing corrective actions Plan, schedule, and lead internal audits across ISO 9001 and ISO 14001 Maintain the Quality Training Matrix and contribute to developing training materials Encourage continuous improvement initiatives across all departments Conduct shop-floor quality checks to monitor compliance and drive improvement Environmental Management System (EMS) - Lead Responsibility Take full ownership of the ISO 14001 Environmental Management System Maintain EMS calendar including legal register, objectives, and management review inputs Plan and lead environmental audits and risk assessments Monitor site environmental compliance (waste, energy, emissions) Lead sustainability projects and initiatives to reduce waste and energy consumption Promote environmental awareness across the business Employee Training & Departmental Support Provide day-to-day guidance and coaching on QE matters Support onboarding of new starters in QE procedures Act as a point of contact for QE queries across departments Skills & Experience Minimum 3 years' experience in Quality & Environmental roles in manufacturing or operational environments At least 2 years' experience in a supervisory or management role Proven experience leading and maintaining ISO 9001 and ISO 14001 systems, including audits, documentation, and certification preparation Lead auditor qualification or equivalent experience Strong organisational, planning, and time management skills Confident communicator, able to influence teams at all levels Proficient in Microsoft Office and reporting Familiarity with root cause analysis and CAPA processes Experience with PPWR and packaging compliance Desirable Qualifications IOSH Managing Safely Environmental or sustainability qualification (IEMA, BSc, etc.) Personal Attributes Hands-on, proactive, and practical Strong leadership presence and ability to deputise effectively Detail-oriented and analytical Calm under pressure and adaptable to evolving priorities Passionate about continuous improvement and high standards Hours: 40 per week (Mon-Thurs 8am-5pm, Fri 8am-4:10pm) Salary: £35,000-£42,000 per annum
Mar 19, 2026
Full time
We are recruiting an experienced Quality & Environmental Supervisor for a leading manufacturing business in Carrington, Greater Manchester. This permanent, full-time role is hands-on and high-responsibility, offering the opportunity to lead and develop the Quality and Environmental function, ensuring ongoing compliance with ISO 9001, ISO 14001, and PPWR obligations. You will work closely with the QHS Manager, acting as their deputy, supporting the team, providing guidance, and leading the department in their absence. You will also oversee packaging compliance, maintain internal compliance registers, drive continuous improvement, and promote a culture of environmental awareness across the site. Key Responsibilities Leadership & Departmental Support Support delivery of the department's annual plan and strategic goals Represent the Quality department across the business and in meetings Directly manage and develop the QE team, including coaching, tasking, and performance feedback Act as deputy to the QHS Manager, providing structure and guidance Support Health & Safety documentation and improvement activities in coordination with H&S leads Quality & Environmental Compliance Maintain and continually improve ISO 14001 Environmental Management System Support ISO 9001 Quality Management System, including audits, documentation, and shop-floor compliance checks Own packaging compliance, including PPWR readiness, maintaining action plans and evidence packs Keep up to date with relevant legislation, standards, and regulations, maintaining internal compliance libraries Provide QE training and guidance to employees, promoting best practices Prepare monthly QE reports and updates for senior stakeholders Support customer and supplier compliance queries, ensuring accurate traceability and documentation Quality Assurance & Continuous Improvement Investigate customer complaints and internal non-conformances, implementing corrective actions Plan, schedule, and lead internal audits across ISO 9001 and ISO 14001 Maintain the Quality Training Matrix and contribute to developing training materials Encourage continuous improvement initiatives across all departments Conduct shop-floor quality checks to monitor compliance and drive improvement Environmental Management System (EMS) - Lead Responsibility Take full ownership of the ISO 14001 Environmental Management System Maintain EMS calendar including legal register, objectives, and management review inputs Plan and lead environmental audits and risk assessments Monitor site environmental compliance (waste, energy, emissions) Lead sustainability projects and initiatives to reduce waste and energy consumption Promote environmental awareness across the business Employee Training & Departmental Support Provide day-to-day guidance and coaching on QE matters Support onboarding of new starters in QE procedures Act as a point of contact for QE queries across departments Skills & Experience Minimum 3 years' experience in Quality & Environmental roles in manufacturing or operational environments At least 2 years' experience in a supervisory or management role Proven experience leading and maintaining ISO 9001 and ISO 14001 systems, including audits, documentation, and certification preparation Lead auditor qualification or equivalent experience Strong organisational, planning, and time management skills Confident communicator, able to influence teams at all levels Proficient in Microsoft Office and reporting Familiarity with root cause analysis and CAPA processes Experience with PPWR and packaging compliance Desirable Qualifications IOSH Managing Safely Environmental or sustainability qualification (IEMA, BSc, etc.) Personal Attributes Hands-on, proactive, and practical Strong leadership presence and ability to deputise effectively Detail-oriented and analytical Calm under pressure and adaptable to evolving priorities Passionate about continuous improvement and high standards Hours: 40 per week (Mon-Thurs 8am-5pm, Fri 8am-4:10pm) Salary: £35,000-£42,000 per annum
HR Project Lead - Temporary (up to 6 months) Salary: £50,544 to £59,464 per annum (dependent on experience) Contract type: Temporary: Fixed Term Contract or Secondment Hours: Full-Time Additional information: up to 6 months Location: Poole, Dorset, England Location description: Hybrid contract with 3 days per week in Poole Interview location: Poole Interview date: Thursday 16th April 2026 Closing Date: Reference: 21330 About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We are looking for a Project Manager with strong practical HR experience, or an HR Business Partner with experience of leading projects, to join our People Directorate on a 6 month fixed-term contract; to lead, support and guide the completion of actions arising from a project focusing on improving our Safeguarding, Whistleblowing, Complaints and related compliance policy and processes. This project will help us to continue putting our people first and support our frontline lifesavers and fundraisers who need a dedicated, professional, and talented team behind them. Some of the benefits - £50,544 to £59,464 per annum (dependent on experience) - Flexible working - 26 days' annual leave plus Bank Holidays pro rata - Competitive pension scheme (employer contributions of up to 10% of basic salary) - Life assurance - Health cashplan option Your Role As HR Project Lead, you will take the lead on ensuring audit and compliance actions are completed and be tasked with focusing on the following areas: - Management of the Project, Resources, and Communication plan. - Engagement of a wide range of stakeholders and stakeholder groups. - Review of Whistleblowing, Complaints and Safeguarding processes. - Simplification of Triage processes. - Standardisation of investigation methods. - Update of relevant policies. - Improvement of reporting capabilities. - Supporting the subject matter experts in the delivery of the project outcomes. About You To be our HR Project Lead, you will need to be highly organised with the ability to prioritise and have confidence leading projects within a busy HR environment. You will have the ability to work with people at all levels, using your communication and problem-solving skills to plan, resolve project issues and make appropriate recommendations to meet tight deadlines. To be considered as HR Project Lead, you will need: - Proven experience of taking the lead on the delivery of people-related projects in a large complex organisation. - Experience of working with, influencing and managing complex stakeholder groups. - Up-to-date knowledge of relevant HR policies and best practice, particularly safeguarding. - Experience of writing and updating policies would be beneficial. This role may also be known as HR Business Partner, HRBP, HR Project Manager, Human Resources Project Manager, People Project Lead. If this sounds like you, please apply via the button shown. Safeguarding The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales: DBS check, Scotland: Disclosure Scotland PVG, Northern Ireland: Access NI, Republic of Ireland: Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable) and helping us work towards Our Vision: To save Every One.
Mar 19, 2026
Contractor
HR Project Lead - Temporary (up to 6 months) Salary: £50,544 to £59,464 per annum (dependent on experience) Contract type: Temporary: Fixed Term Contract or Secondment Hours: Full-Time Additional information: up to 6 months Location: Poole, Dorset, England Location description: Hybrid contract with 3 days per week in Poole Interview location: Poole Interview date: Thursday 16th April 2026 Closing Date: Reference: 21330 About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We are looking for a Project Manager with strong practical HR experience, or an HR Business Partner with experience of leading projects, to join our People Directorate on a 6 month fixed-term contract; to lead, support and guide the completion of actions arising from a project focusing on improving our Safeguarding, Whistleblowing, Complaints and related compliance policy and processes. This project will help us to continue putting our people first and support our frontline lifesavers and fundraisers who need a dedicated, professional, and talented team behind them. Some of the benefits - £50,544 to £59,464 per annum (dependent on experience) - Flexible working - 26 days' annual leave plus Bank Holidays pro rata - Competitive pension scheme (employer contributions of up to 10% of basic salary) - Life assurance - Health cashplan option Your Role As HR Project Lead, you will take the lead on ensuring audit and compliance actions are completed and be tasked with focusing on the following areas: - Management of the Project, Resources, and Communication plan. - Engagement of a wide range of stakeholders and stakeholder groups. - Review of Whistleblowing, Complaints and Safeguarding processes. - Simplification of Triage processes. - Standardisation of investigation methods. - Update of relevant policies. - Improvement of reporting capabilities. - Supporting the subject matter experts in the delivery of the project outcomes. About You To be our HR Project Lead, you will need to be highly organised with the ability to prioritise and have confidence leading projects within a busy HR environment. You will have the ability to work with people at all levels, using your communication and problem-solving skills to plan, resolve project issues and make appropriate recommendations to meet tight deadlines. To be considered as HR Project Lead, you will need: - Proven experience of taking the lead on the delivery of people-related projects in a large complex organisation. - Experience of working with, influencing and managing complex stakeholder groups. - Up-to-date knowledge of relevant HR policies and best practice, particularly safeguarding. - Experience of writing and updating policies would be beneficial. This role may also be known as HR Business Partner, HRBP, HR Project Manager, Human Resources Project Manager, People Project Lead. If this sounds like you, please apply via the button shown. Safeguarding The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales: DBS check, Scotland: Disclosure Scotland PVG, Northern Ireland: Access NI, Republic of Ireland: Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable) and helping us work towards Our Vision: To save Every One.
Complaints OfficerPermanent, Full-timeHybrid - 3 days at our Derby office, 2 days working from home Up to £32,000 plus benefits About the role Our Complaints team plays a key role in ensuring Mortgage Advice Bureau (MAB) delivers fair, timely and effective complaint resolution in line with FCA requirements and our commitment to strong customer outcomes. You'll take responsibility for each case from start to finish, applying sound judgement, clear communication and a consistently customer-centred approach. The role involves working closely with advisers, AR firms, product providers and colleagues across the business. You'll bring people together to understand the full picture, share insight and help resolve issues efficiently, while also contributing to improvements that strengthen our processes and prevent future detriment. As our environment evolves, you'll be comfortable adapting, learning and looking for better ways to work and embrace new technologies. What you'll be doing Recording and maintaining complaint information accurately, ensuring details are complete, reliable and easy to follow. Managing complaints through the full investigation lifecycle in line with FCA DISP rules and internal procedures. Gathering and reviewing evidence from advisers, AR firms, product providers and other third parties to build a balanced understanding of each case. Reviewing customer files and documentation to establish the facts and assess complaints objectively. Recommending fair, consistent and evidence-based outcomes that support good customer outcomes under Consumer Duty. Drafting clear, professional and empathetic written responses, including final response letters. Working collaboratively with advisers, AR firms and internal teams to progress cases efficiently and transparently. Supporting the handling of FOS-referred complaints, preparing case files and responding to information requests. Liaising with PI insurers or brokers where complaints may present potential financial exposure. Identifying trends, themes and root causes across complaints to support improvements in processes, controls and customer experience. Contributing to complaints MI and escalating emerging risks or significant issues. What you'll bring Experience in root cause analysis complaints handling. Background in financial services, ideally mortgages or insurance. Preferably CeMAP qualified. Strong understanding of FCA complaint-handling requirements. Awareness of Consumer Duty and its focus on good customer outcomes. Excellent written communication skills, with the ability to produce clear, professional and empathetic correspondence. High attention to detail and the ability to analyse complex information. Confidence managing multiple cases while maintaining fairness, balance and a strong focus on the customer. Strong communication skills when working with advisers, AR firms and internal stakeholders. A collaborative approach, with the ability to build constructive relationships and support shared goals. A proactive, organised mindset, taking responsibility for progressing work and maintaining high standards. Comfort using Microsoft Office and internal systems, and an openness to using digital tools to support investigations and reporting. A willingness to adapt, learn and contribute to improving how we work as the business and regulatory landscape evolves. Recruitment Process 1st stage: Teams interview with our hiring manager 2nd stage: Face to face interview at our Derby office with our hiring team - this will involve a task What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you'd like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Mar 18, 2026
Full time
Complaints OfficerPermanent, Full-timeHybrid - 3 days at our Derby office, 2 days working from home Up to £32,000 plus benefits About the role Our Complaints team plays a key role in ensuring Mortgage Advice Bureau (MAB) delivers fair, timely and effective complaint resolution in line with FCA requirements and our commitment to strong customer outcomes. You'll take responsibility for each case from start to finish, applying sound judgement, clear communication and a consistently customer-centred approach. The role involves working closely with advisers, AR firms, product providers and colleagues across the business. You'll bring people together to understand the full picture, share insight and help resolve issues efficiently, while also contributing to improvements that strengthen our processes and prevent future detriment. As our environment evolves, you'll be comfortable adapting, learning and looking for better ways to work and embrace new technologies. What you'll be doing Recording and maintaining complaint information accurately, ensuring details are complete, reliable and easy to follow. Managing complaints through the full investigation lifecycle in line with FCA DISP rules and internal procedures. Gathering and reviewing evidence from advisers, AR firms, product providers and other third parties to build a balanced understanding of each case. Reviewing customer files and documentation to establish the facts and assess complaints objectively. Recommending fair, consistent and evidence-based outcomes that support good customer outcomes under Consumer Duty. Drafting clear, professional and empathetic written responses, including final response letters. Working collaboratively with advisers, AR firms and internal teams to progress cases efficiently and transparently. Supporting the handling of FOS-referred complaints, preparing case files and responding to information requests. Liaising with PI insurers or brokers where complaints may present potential financial exposure. Identifying trends, themes and root causes across complaints to support improvements in processes, controls and customer experience. Contributing to complaints MI and escalating emerging risks or significant issues. What you'll bring Experience in root cause analysis complaints handling. Background in financial services, ideally mortgages or insurance. Preferably CeMAP qualified. Strong understanding of FCA complaint-handling requirements. Awareness of Consumer Duty and its focus on good customer outcomes. Excellent written communication skills, with the ability to produce clear, professional and empathetic correspondence. High attention to detail and the ability to analyse complex information. Confidence managing multiple cases while maintaining fairness, balance and a strong focus on the customer. Strong communication skills when working with advisers, AR firms and internal stakeholders. A collaborative approach, with the ability to build constructive relationships and support shared goals. A proactive, organised mindset, taking responsibility for progressing work and maintaining high standards. Comfort using Microsoft Office and internal systems, and an openness to using digital tools to support investigations and reporting. A willingness to adapt, learn and contribute to improving how we work as the business and regulatory landscape evolves. Recruitment Process 1st stage: Teams interview with our hiring manager 2nd stage: Face to face interview at our Derby office with our hiring team - this will involve a task What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you'd like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Our manufacturing Client (Not Food) based in the Fens is looking to recruit a Quality Manager on a fulltime permanent basis. Working in a wellestablished business you will be reporting into the Technical Manager and be responsible for ensuring the business is compliant with all UK regulations in terms of Audits and also conducting these audits and reporting any issues to senior Management for action updates. Ensuring the quality standards of the business are maintained and adhered to. Job Role as Quality Manager Develop, implement, and maintain the Quality Management System (QMS) in line with ISO 9001 and relevant industry standards (e.g., CE marking, BS/EN standards, local building regulations). Manage internal and external quality audits, including corrective and preventive actions. Control and approve quality documentation, SOPs, work instructions, and inspection plans. Ensure effective traceability of materials, components, and finished products. Manufacturing Quality Control Monitor inspection of Products Monitor in-process quality controls across cutting, welding, cleaning, and final assembly operations. Monitor final product inspections prior to dispatch to ensure compliance with specifications and workmanship standards. Manage non-conforming products, root cause analysis, and corrective actions. Reduce scrap, rework, and customer returns through effective quality controls. Continuous Improvement Drive continuous improvement initiatives using Lean, Six Sigma, PDCA, or Kaizen methodologies. Analyse quality data (defects, complaints, scrap, rework, KPIs) to identify trends and improvement opportunities. Lead root cause analysis (e.g., 5 Whys, Fishbone) and implement sustainable corrective actions. Collaborate with production, engineering, procurement, and maintenance teams to improve process capability and efficiency. Promote a culture of quality ownership and continuous improvement throughout the organisation. Customer & Supplier Quality Work with suppliers to address material quality issues and improve supplier performance. Participate in supplier audits and quality improvement initiatives. Support customer audits and technical quality discussions as required. To be considered for this role you will have relevant Quality Management experience (not necessarily staff) and Continous Improvement skillset. The role is Monday to Friday and based 100% onsite (can go to different business locations as required). Salary circa £40k and interviews to happen ASAP.
Mar 18, 2026
Full time
Our manufacturing Client (Not Food) based in the Fens is looking to recruit a Quality Manager on a fulltime permanent basis. Working in a wellestablished business you will be reporting into the Technical Manager and be responsible for ensuring the business is compliant with all UK regulations in terms of Audits and also conducting these audits and reporting any issues to senior Management for action updates. Ensuring the quality standards of the business are maintained and adhered to. Job Role as Quality Manager Develop, implement, and maintain the Quality Management System (QMS) in line with ISO 9001 and relevant industry standards (e.g., CE marking, BS/EN standards, local building regulations). Manage internal and external quality audits, including corrective and preventive actions. Control and approve quality documentation, SOPs, work instructions, and inspection plans. Ensure effective traceability of materials, components, and finished products. Manufacturing Quality Control Monitor inspection of Products Monitor in-process quality controls across cutting, welding, cleaning, and final assembly operations. Monitor final product inspections prior to dispatch to ensure compliance with specifications and workmanship standards. Manage non-conforming products, root cause analysis, and corrective actions. Reduce scrap, rework, and customer returns through effective quality controls. Continuous Improvement Drive continuous improvement initiatives using Lean, Six Sigma, PDCA, or Kaizen methodologies. Analyse quality data (defects, complaints, scrap, rework, KPIs) to identify trends and improvement opportunities. Lead root cause analysis (e.g., 5 Whys, Fishbone) and implement sustainable corrective actions. Collaborate with production, engineering, procurement, and maintenance teams to improve process capability and efficiency. Promote a culture of quality ownership and continuous improvement throughout the organisation. Customer & Supplier Quality Work with suppliers to address material quality issues and improve supplier performance. Participate in supplier audits and quality improvement initiatives. Support customer audits and technical quality discussions as required. To be considered for this role you will have relevant Quality Management experience (not necessarily staff) and Continous Improvement skillset. The role is Monday to Friday and based 100% onsite (can go to different business locations as required). Salary circa £40k and interviews to happen ASAP.
Future Team Manager London Department Stores Future Team Manager London Department Stores INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities. RESPONSIBILITIES Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between client advisors, specialists, stock and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and elevate to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations Create and maintain an open, positive and harmonious work environment Assist with the opening and closing ofstore which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 4-5 years previous supervisory or management experience in retail sales Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Want to know more about working at Burberry? Job Title: Future Team Manager London Department Stores England, United Kingdom of Great Britain and Northern Ireland
Mar 18, 2026
Full time
Future Team Manager London Department Stores Future Team Manager London Department Stores INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities. RESPONSIBILITIES Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between client advisors, specialists, stock and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and elevate to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations Create and maintain an open, positive and harmonious work environment Assist with the opening and closing ofstore which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 4-5 years previous supervisory or management experience in retail sales Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Want to know more about working at Burberry? Job Title: Future Team Manager London Department Stores England, United Kingdom of Great Britain and Northern Ireland
Career Choices Dewis Gyrfa Ltd
Bristol, Gloucestershire
Reporting to the Aggregate Sales and Development Manager, the job holder will need to build/maintain/add value/develop an already existing client base. The role will need the successful candidate to build strong relationships with customers to ensure customer service and satisfaction levels are kept at the highest possible levels, whilst keeping an objective and balanced view that O.C.O is achieving best value. The job holder will also need to work closely with the plant manager to manage stock levels from production to help the business run efficiently and effectively. The job holder will be responsible for the customer using the material alongside our code of practice and be fully knowledgeable in the use of our material. The individual will have to work as an individual at times as well as a team player and have the companies ethics at the forefront of their mind. The role will, by its nature, expose the job holder to a high level of confidential information which needs to be treated and maintained with the utmost confidence. The role will involve travelling in the south west area and M4 corridor and having a base at our Avonmouth plant. This is an exciting opportunity in a company that is growing in a very unique field and will soon be a global business. KEY DUTIES Maintain, improve and progress relationships with existing customers. Make appointments, arrange visits and present to potential new and existing clients either alongside other members of the Leadership Team or alone with a view to broaden customer and product base. Assist in producing monthly reports together for Aggregate Sales and Development Manager Work in conjunction with Sales Administrator to manage customer orders and expectations. Support the Aggregate Sales and Development Manager in their role. Work closely with plant manager on production and stock control Add value to our aggregate and help with quality assurance. Politely and professionally deal with any customer complaints. Monitor deliveries and collections from sites. Develop good working relationships with external stakeholders and suppliers in a professional manner to ensure the best interests and reputation of O.C.O are preserved and enhanced. Maintain a high level of awareness within the sites for health and safety, welfare and security matters and in this respect lead by example and take a pro-active approach. A willingness to learn new skills and to provide holiday and sickness cover as and when required. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 18, 2026
Full time
Reporting to the Aggregate Sales and Development Manager, the job holder will need to build/maintain/add value/develop an already existing client base. The role will need the successful candidate to build strong relationships with customers to ensure customer service and satisfaction levels are kept at the highest possible levels, whilst keeping an objective and balanced view that O.C.O is achieving best value. The job holder will also need to work closely with the plant manager to manage stock levels from production to help the business run efficiently and effectively. The job holder will be responsible for the customer using the material alongside our code of practice and be fully knowledgeable in the use of our material. The individual will have to work as an individual at times as well as a team player and have the companies ethics at the forefront of their mind. The role will, by its nature, expose the job holder to a high level of confidential information which needs to be treated and maintained with the utmost confidence. The role will involve travelling in the south west area and M4 corridor and having a base at our Avonmouth plant. This is an exciting opportunity in a company that is growing in a very unique field and will soon be a global business. KEY DUTIES Maintain, improve and progress relationships with existing customers. Make appointments, arrange visits and present to potential new and existing clients either alongside other members of the Leadership Team or alone with a view to broaden customer and product base. Assist in producing monthly reports together for Aggregate Sales and Development Manager Work in conjunction with Sales Administrator to manage customer orders and expectations. Support the Aggregate Sales and Development Manager in their role. Work closely with plant manager on production and stock control Add value to our aggregate and help with quality assurance. Politely and professionally deal with any customer complaints. Monitor deliveries and collections from sites. Develop good working relationships with external stakeholders and suppliers in a professional manner to ensure the best interests and reputation of O.C.O are preserved and enhanced. Maintain a high level of awareness within the sites for health and safety, welfare and security matters and in this respect lead by example and take a pro-active approach. A willingness to learn new skills and to provide holiday and sickness cover as and when required. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Kinaxia Transport & Warehousing
Lilbourne, Warwickshire
Kinaxia Logistics & Fulfilment are recruiting VNA Operatives to join their team at their site in Crick (NN6 7GZ). The VNA Operative will be responsible for order picking/packing or sorting from warehouse stock in preparation for loading to ensure the smooth day to day operation of the business whilst maintaining a high standard of customer satisfaction and safety. Monday - Friday Days: 06:00 - 14:00 Nights: 17:00 - 01:00, 22:00 - 06:00 £12.21 ph Additional benefits: Life Assurance Company Pension Scheme Opportunity for training and development Full Uniform and PPE Onsite Parking Cycle to work scheme Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) About the job: Complete all consignment paperwork in an accurate and timely manner to deliver a world class service; Investigate and resolve any discrepancies relating to missing items of stock and dispatch to reduce customer complaints; Undertake daily/weekly safety checks on the manual handling equipment and work areas, complete any relevant paperwork and deliver to your Team Leader/Supervisor/Manager to ensure the business is fully compliant; Operate high standards of general housekeeping in order to maintain a clean and tidy workplace at all times; Work in a safe manner and in compliance with Health and Safety regulations to reduce the risk of accidents; Assist other departments as and when necessary in order to ensure the smooth running of the business. Your knowledge and experience: Warehouse health & Safety procedures Stock management software FLT Licence Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process. Safe Talented Attentive Reliable
Mar 18, 2026
Full time
Kinaxia Logistics & Fulfilment are recruiting VNA Operatives to join their team at their site in Crick (NN6 7GZ). The VNA Operative will be responsible for order picking/packing or sorting from warehouse stock in preparation for loading to ensure the smooth day to day operation of the business whilst maintaining a high standard of customer satisfaction and safety. Monday - Friday Days: 06:00 - 14:00 Nights: 17:00 - 01:00, 22:00 - 06:00 £12.21 ph Additional benefits: Life Assurance Company Pension Scheme Opportunity for training and development Full Uniform and PPE Onsite Parking Cycle to work scheme Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) About the job: Complete all consignment paperwork in an accurate and timely manner to deliver a world class service; Investigate and resolve any discrepancies relating to missing items of stock and dispatch to reduce customer complaints; Undertake daily/weekly safety checks on the manual handling equipment and work areas, complete any relevant paperwork and deliver to your Team Leader/Supervisor/Manager to ensure the business is fully compliant; Operate high standards of general housekeeping in order to maintain a clean and tidy workplace at all times; Work in a safe manner and in compliance with Health and Safety regulations to reduce the risk of accidents; Assist other departments as and when necessary in order to ensure the smooth running of the business. Your knowledge and experience: Warehouse health & Safety procedures Stock management software FLT Licence Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process. Safe Talented Attentive Reliable
Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
Mar 18, 2026
Contractor
Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
