Implementation Manager

ABOUT KOLLENO

Kolleno is a trusted FinOps platform that simplifies receivables, payments & reconciliation for CFOs and finance teams.

We redefine the very essence of payments management for businesses, foreseeing traditional finance operations transforming into seamless experiences for everyone involved: CFOs, finance teams and clients. We empower finance teams to tackle their daily tasks effortlessly and businesses to free up resources to focus on higher-priority, growth-driving activities.

Founded in 2020, Kolleno raised £4M (USD $5.4M) in seed funding from leading investors, including Eurazeo, Stride.VC, Allianz Trade and Hubspot, and currently services clients across North America, Europe and South Africa.

As our activity surges and clientele grows, we're expanding our Customer Success team to nurture enduring client relationships. At Kolleno, we cultivate builder mindset, curiosity, humility, and teamwork. You'll be joining a diverse and dynamic team, where your potential knows no bounds, limited only by the expanse of your own ambitions.

ABOUT THE ROLE

We're looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations:

Do you

• enjoy dissecting complex enterprise systems to figure out how they actually work?
• get a kick out of making clunky ERP setups play nicely with modern platforms?
• take pride in delivering onboarding experiences that just work?
• love bringing clarity to chaos in cross-functional environments?

Are you

• a strong communicator who can speak both "engineering" and "CFO"?
• able to understand the big picture while diving into the technical details?
• comfortable leading onboarding projects from kickoff to delivery?
• someone who thrives in client-facing, solution-oriented roles?

Here's what makes our work different

We're not just building B2B software - we're transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.

You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works - not how they say they work.

Your Role as Project Lead

You'll be the owner and driver of multiple large-scale onboarding projects. You'll operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress and most importantly, getting customers live as quickly and smoothly as possible. You'll be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.

You'll join a team that values

• A customer-first approach.
• Deep understanding of customer systems and workflows
• Clear, honest communication (internally and externally)
• Consistent, high-quality onboarding delivery
• Long-term thinking, not duct-tape fixes
• Customer empathy with strong technical depth

Your Day-to-Day

• Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes
• Gather and map technical requirements, including custom fields, data flows, and integration logic
• Own the technical implementation of Kolleno during onboarding
• Collaborate across Sales,Product, Engineering, and Customer Success to design tailored solutions
• Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones
• Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base
• Translate customer needs into actionable tasks and ensure smooth delivery of onboarding
• Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes
• Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.
• Participate in client-facing meetings and communications across various organizational levels, including executives, project leads, and operational teams

Experience Required

• 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role
• Strong understanding of APIs, data mapping, and integration patterns
• Comfortable in client-facing situations, including with senior stakeholders
• Ability to interpret business requirements and translate them into technical specs
• Strong organisational skills and a bias toward action
• Bonus: Hands-on experience working with ERPs - especially NetSuite and SAP
• Bonus: experience building internal tools or project tracking systems

Kolleno Benefits

• Work all of August remotely - escape the city, or just your commute
• Work the two weeks of Christmas and New Year's remotely
• Office-based Monday to Thursday, Fridays are flexible - your call
• Weekly treats and Gail's pastries on Mondays
• 20 days of annual leave + Bank Holidays per year
• Performance bonuses