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Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they're doing right, and where they can improve. This allows Feefo's clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time. We're a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo's bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too. We are proud to work with companies, large and small, from household names to local heroes. What you'll do Build Strong Customer Relationships: Cultivate and develop deep relationships with multiple stakeholders across various operational, technical, and commercial levels. Take ownership of customer relationships, ensuring the execution of our value proposition and alignment with customer expectations. Identify and cultivate opportunities for strategic partnerships and collaborations with customers. Anticipate and address customer needs proactively, ensuring a seamless and positive experience. Drive Renewals and Expansion: Work closely with the Sales team to develop and execute targeted upselling and cross-selling strategies. Leverage customer insights to identify expansion opportunities and tailor solutions to meet their evolving needs. Ensure timely completion of renewals in accordance with our established CRM processes. Utilise data-driven insights to optimize customer engagement and identify opportunities for growth. Account Planning and Strategy: Develop, maintain and execute strategic account plans that align with the customer's business objectives and drive revenue growth for Feefo. Conduct quarterly business reviews to assess customer satisfaction, identify areas for improvement, and propose value-added solutions. Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practices on the use of our platform. Product Expertise and Adoption: Acquire a deep understanding of our solutions and their place in the market. Collaborate with the Product team to provide feedback on customer needs and influence the product roadmap. Train and empower customers to maximize the value of our products and services. Communicate product updates and enhancements clearly to customers. Issue Resolution and Customer Satisfaction: Take ownership of customer issues and drive them to resolution, minimising impact on the customer's business. Measure and track customer satisfaction metrics and implement strategies to improve performance. Focus on increasing product adoption among additional stakeholders, providing guidance and support for seamless integration into their other platforms. Experienced Preferred Proven track record in customer success, account management, or a similar role. Strong commercial acumen and a focus on revenue generation. Excellent communication and interpersonal skills. Ability to build strong relationships with customers at all levels. Strong problem-solving and analytical skills. Experience with CRM and other relevant tools. A passion for customer success and a desire to exceed expectations. Skills & Experience Must Have 4+ years of customer success experience with a focus on global/enterprise accounts ideally within a digital or data environment Proven ability to prioritise and manage multiple projects in a dynamic environment Excellent negotiation skills and ability to work within tight time frames and under pressure Proficient in creating and delivering compelling presentations for technical products Excellent verbal and written communication skills, comfortable working in a technical environment Experience using a CRM platform for pipeline management. We use Dynamics Ability to nurture relationships, build stakeholder connections, and collaborate successfully across operational departments Positive attitude, team player, adaptable, resourceful, and self-starter Good understanding of operational processes with excellent commercial awareness Consultative approach to problem-solving and execution of customer issue resolutions Qualifications & Training Desirable - previous experience working within the following sectors; Travel, Retail or Automotive At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all.

This role will ensure the effective operation of the Purchase Ledger Function, through the operation of a strong financial control environment. Ensuring transactions are dealt with in an efficient, correct and timely manner resulting in the accurate and timely payment of supplier invoices. This role will provide leadership to the Purchase Ledger team and deliver great service to St John people, and our suppliers. You will also have the opportunity to develop people and deliver change. Role: Purchase Ledger Manager Location: Sheffield Contract: Permanent (With a flexibility of considering on a Fixed Term Contract) Closing date: 08/01/2026 A new opportunity has opened following an internal promotion, offering ambitious professionals the chance to step in and drive impact. Our offer to you We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: Competitive salary and pension scheme 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years Cycle to work scheme Electric Vehicle Scheme Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping About Us This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. Job Summary This role will ensure the effective operation of the Purchase Ledger Function, through the operation of a strong financial control environment. Ensuring transactions are dealt with in an efficient, correct and timely manner resulting in the accurate and timely payment of supplier invoices. This role will provide leadership to the Purchase Ledger team and deliver great service to St John people, and our suppliers. You will also have the opportunity to develop people and deliver change. About You Educated to at least GCSE level or equivalent (Grade C / 4) including Maths & English. Experienced in running a large purchase ledger function and be an expert in operating a strong financial control environment. In depth knowledge and understanding of accounting principles and demonstrable experience of leading a team to deliver within these rulesets. Experience of working with large complex finance data sets and managing month and year end finance processes. Strong stakeholder management and customer service focus with excellent interpersonal skills and the ability to communicate effectively at all levels. About the Role Ensure accurate and timely processing of supplier invoices, ensuring appropriate controls are in place to protect the integrity of the volume and range of financial transactions overseen. Ensure monthly supplier reconciliations are completed on all accounts; identifying and resolving any discrepancies in a timely manner to ensure the account is up to date. Ensuring the weekly payment run is accurate and paid on time through the exercise of robust controls and appropriate review and follow up. Establish and maintain strong working relationships with suppliers and key internal and external stakeholders, regularly liaising with them to ensure effective ways of working and process adherence. Be the stakeholder's main point of contact and resolve their queries. Manage & resolve Email Management System query queues to agreed SLA's. Work as a part of a senior leadership team, providing reports and analysis, mitigating risks and working on shared tasks and projects. High volume transactional processing ensuring that the charity's polices, and processes are adhered to in respect of these transactions and that financial and reputational risk is minimised. Apply subject-specific technical expertise and insight, initiative and judgement to ensure the highest standards of enquiry resolution and process adherence and compliance are achieved. Ensure that evolving technical requirements are appropriately recorded, process-mapped and agreed with stakeholders, to ensure continued compliance. Ensure compliance with relevant laws, accounting standards and SJA policies. Understand and work within GDPR and confidentiality practises. Foster and maintain a spirit of continuous development, looking to grow excellent service delivery to customers and create a positive working environment for team members. Establish, lead, guide and develop the purchase ledger team. Implement a performance management culture in line with SJA policies, including making sure that 1-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions. Please see the job description for more detail (this can be viewed on our website or once you click apply). Find out more about us, including our new Ask Me campaign, at . If you are a current St John Ambulance employee, please apply here: Click here. For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below. We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and gender equality, and have a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role. Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. Job description and person specification

We're hiring for an International Employee Benefits Account Manager to support our growing International Benefits team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated International Employee Benefits Account Manager to join our dynamic International Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service. We're looking for someone with: Excellent organisational and prioritisation skills Good time management - to effectively manage the expectations of other stakeholders regarding delivery timescales A capability of developing innovative solutions for clients using knowledge and research skills Comfortability liaising across teams to deliver solutions BA or BS degree preferred or equivalent experience Using these skills, you'll be: Liaising with product providers, HR & other third parties to conduct research on behalf of the client into their local markets and product options Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances Using a worklog or a similar programme to ensure that clients are fully informed as to progress Attending client meetings/conference calls both with Consultants and individually as appropriate Producing detailed reports and summaries for client reviews as required, ensuring clients receive the most up to date and relevant information Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here Working in a dynamic, fast paced organisation in an exciting industry The opportunity to do globally impactful work from day one Learning from industry and business line specialists with decades of experience A huge variety of projects to work on and challenges to solve Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being A rich suite of employee benefits and out-of-work perks The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work-life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.

Thame, Oxfordshire, United Kingdom (Hybrid) Job Description We are seeking a technically capable and detail-oriented Service Projects Coordinator to support the delivery of high-voltage (HV) service projects across the UK. This role ensures seamless coordination of multi-site projects, compliance with engineering standards, and efficient resource management. You will work closely with engineers, customers, and third-party contractors to maintain project schedules, manage technical documentation, and uphold service level agreements. Job Context You will work as part of a highly skilled Engineering division supporting all aspects of HV services to our clients and customers. As part of our team, you will get to both support your peers in the delivery of HV engineering and also be required to lead projects from award through delivery. The role will act as central point in multiple service project teams, coordinating with engineers, customers, and third parties to ensure the work is delivered in full and within agreed timescales to ensure successful outcomes for the business and the customer. The ideal candidate will have a background in the UK Utilities Sector, will understand the complexities of delivering project work across multiple sites simultaneously and will have experience managing key customer accounts. We strive forwards as a team advancing our technical skills, knowledge, and competencies together, whilst ensuring a flexible work life balance is worked into our ethos. Job Dimensions The role is a hybrid role, with flexible attendance at our Thame, Oxfordshire office required to support cohesive working with the team. The core hours are 07:30 to 16:00 Monday to Thursday, 07:30 am to 12:30 Friday, depending on operational workload additional hours may be required. Key Accountabilities These will include: Work with the Delivery Team and Project Leads to schedule on site delivery with customers Coordinating the Project Team for each job, facilitating regular reviews and tracking progress Scheduling and running project team standup reviews to ensure jobs are progressed in a timely manner Maintain workload tracking references, documents, and scheduling records. Track concurrent project jobs and feed updates into Delivery Team and Workbank reviews Coordinate material purchases, subcontract resources, logistics and travel arrangements. Review jobs post completion to ensure all job costing activities are complete Take ownership of key accounts and work with customer contacts to manage the relationship Oversee and maintain customer portals as required Ensure Service Level Agreements are managed and supported in line with T&Cs. Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery Ensure a strong working relationship with other departments across Lucy Electric. Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers. Liaise closely with Manager to understand and manage priorities. Attend training and continuous development opportunities as required. Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers. Qualifications, Experience & Skills Experience in managing key accounts and contractual agreements Able to coordinate multiple projects simultaneously Good interpersonal skills. Detailed and precise record keeping Experience of document and process management. Computer literate - skilled in MS outlook and Excel, D365, CRM systems. Experience working within the UK Utilities sector, preferably electrical distribution. Good knowledge of business finance, and ability to manage job costing and forecast figures. Good problem-solving skills Highly organised and tidy. Must have a positive and confident approach to tasks. Good interpersonal skills with a pleasant and can-do attitude. Able to work independently, within a team and taking the lead when required. About Us Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications. Job Info Job Identification ATR Job Category Customer Service Posting Date 01/13/2026, 07:42 AM Job Schedule Full time Locations Howland Road, Thame, OX9 3UJ, GB (Hybrid) Legal Employer Lucy Electric Energy Services LTD

Pinewood.AI is looking for an Associate Product Manager to join our Product Team, focusing on our Accounting, Taxation, and Payments products. This is an exciting opportunity for someone with a strong grounding in accounting and regulatory concepts who is keen to grow their product management career within a high-performing SaaS product environment. You'll work closely with experienced Product Managers and cross-functional teams to define, shape, and deliver product enhancements that drive real value for our customers. Supporting the development and optimisation of compliant, secure, and intuitive accounting and payment solutions, you'll help translate complex financial, taxation, and regulatory requirements into clear, actionable product outcomes. You'll contribute to roadmap development, own defined customer problem areas, and help ensure features are delivered with measurable impact. This is a hands on role spanning the full product lifecycle, from discovery and research through to delivery, release, and value tracking. You'll collaborate closely with Architects, Developers, Project Delivery Managers, Finance, Compliance, and Account Managers, with occasional travel to meet customers and partners in the UK and internationally. Key Responsibilities Support the definition and execution of product strategy for accounting, taxation, and payment solutions within the Pinewood.AI platform. Collaborate closely with Product Managers to shape product enhancements aligned with business goals, customer needs, and regulatory requirements. Own and develop expertise in defined problem spaces and user segments, particularly within financial and accounting workflows. Translate customer feedback, market insight, and regulatory change into clear user stories, acceptance criteria, and product requirements. Conduct user interviews, surveys, and research to validate problems, identify gaps, and inform product decisions. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Use financial data, product metrics, customer feedback, and KPIs to support prioritisation and data driven decision making. Work with engineering, finance, operations, and compliance teams to ensure smooth delivery while balancing speed, quality, and risk. Ensure products align with accounting principles, tax regulations, and payment security standards across relevant markets. Support audits, risk management activities, and regulatory reviews in collaboration with legal and compliance teams. Help manage the full product lifecycle, from discovery and design through to release and value measurement. Support communication of product progress, delivery plans, and feature benefits across the business and with external partners. Drive continuous improvement by incorporating insight from users, stakeholders, and live product performance. Requirements Background in taxation, accounting, finance, or a related field, with a strong understanding of core accounting and regulatory concepts. Experience working as a Product Owner, Business Analyst, Associate Product Manager, or in a similar role within a SaaS or software delivery environment. Experience working on financial, accounting, taxation, or payment related products. Strong understanding of accounting systems and professional user workflows. Proven experience reviewing legislation, tax rules, accounting standards, or regulatory guidance and translating these into practical requirements. Familiarity with Agile delivery methods and tools such as Scrum, Jira, or similar. Strong analytical and problem solving skills, with high attention to detail. Excellent communication skills, with the ability to simplify complex financial and regulatory content for both technical and non technical audiences. Knowledge of payment gateways, multi currency taxation or transaction handling, and ledger systems. Understanding of compliance frameworks such as PCI DSS, IFRS, GAAP, or SOX. Experience working with financial data analysis, reporting, and performance metrics. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and supportive product team building software that automotive retailers rely on every day. You'll work alongside experienced Product Managers, gaining hands on exposure to modern product discovery, delivery, and decision making practices. This role offers the opportunity to develop deep expertise in complex financial and regulatory domains while building a strong foundation in product management. As Pinewood.AI continues to grow, you'll have a clear pathway to expand your skills, responsibilities, and impact within a growing, innovative technology business. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.