Customer Services Support Executive

Customer Services Support Executive
Uxbridge
Up to 35K per annum

My client is seeking an experienced Customer Services Support Executive to join their team in their Uxbridge office. The role involves coordinating after-sales activities, scheduling appointments, tracking service jobs, liaising with customers and engineers, and managing spare parts and documentation. and the ability to learn new systems are essential. You will:

• Develop and sustain strong customer relationships by consistently delivering a high standard of service.
• Respond to customer enquiries, prepare quotations, and process parts orders via telephone and email in a timely and accurate manner.
• Work closely with internal teams across the business to promote effective collaboration and communication.
• Complete a range of administrative duties and follow established processes to ensure customer service targets are achieved.
• Liaise with technicians and internal departments to support efficient, cost-effective service delivery.
• Oversee service and spare parts requests from initial logging through to invoicing, including providing updates, managing escalations, and coordinating field resources.
• Accurately identify required spare parts using technical documentation, diagrams, and internal systems.
• Track workloads, job queues, and planned maintenance schedules to maintain smooth operational performance.
• Provide ongoing administrative and operational support to managers and supervisors, including regular status updates.
• Provide cover across work control, spare parts, and installation functions as required, including Saturdays and participation in a rotating shift pattern.
• Undertake additional duties as required to support the wider team and business needs.

The ideal candidate will:

• Have a passion for providing exceptional customer service
• Have excellent communication skills
• Work well within a fast-paced environment
• Have strong attention to detail
• Have strong I.T skills and good working knowledge on Microsoft office, Ideally Word, Excel & SAP preferred
• Have the ability to learn new systems with ease

Working hours are Monday to Friday 9am to 5.15pm. At times Saturday work will be required. Overtime will be paid for this.

Benefits include 25 days holiday plus BH, Company pension, onsite parking and onsite Gym.