Digital Systems Manager

Merrifield Consultants is delighted to partner with an international membership organisation operating within the healthcare education and research sector. This forward-thinking not-for-profit organisation is seeking an experienced Digital Systems Manager to join them during an exciting period of digital transformation.

About the Organisation
As a multidisciplinary membership organisation, they champion research, education, and knowledge-sharing across the sector. Their work includes publishing leading journals, delivering educational programmes, and providing online learning resources to members worldwide.

The role
The organisation has invested significantly in digital infrastructure over recent years, replacing legacy systems with a modern, integrated tech stack centred around Salesforce and Fonteva. They have built a sophisticated member portal, integrated online payment systems, and connected their CRM with educational platforms, websites, and marketing tools. They now need someone to manage and develop these systems.

The Digital Systems Manager will be responsible for managing and developing their CRM and integrated systems, ensuring everything runs smoothly whilst identifying opportunities for enhancement and innovation.

Salary and contract
45,000 per annum. 18-month contract with potential to become permanent based on performance and organisational needs. Based in central London (Hybrid).

Main responsibilities

• CRM & Data Management: Act as the onsite Salesforce Administrator, managing daily operations, user access, vendor relationships, workflows, automations, data quality, reports, dashboards, and GDPR compliance.
• Digital Project Management: Manage digital implementation projects, working with teams across the organisation to ensure systems evolve in line with strategy and deliver measurable value.
• Website & IT Vendor Management: Support website technical development with the Communications Manager and manage external IT support providers, overseeing cybersecurity and ensuring reliable technology service delivery.
• System Integration & Optimisation: Oversee integration of the CRM with other systems (website, payment platforms, educational tools) to ensure smooth data flow and operational efficiency.

What you need

• Proven Salesforce administration experience managing CRM platforms
• Experience with membership management systems or Association Management Systems (AMS), ideally Fonteva
• Strong understanding of data models, workflows, and automations
• Experience delivering high level technical projects
• Database management and report writing capabilities
• Knowledge of GDPR and data governance

If you are an experienced Salesforce Administrator looking to join a well-established membership organisation where you can make a real impact, please apply today. For more information or to apply, please contact Akash Mahmud at Merrifield Consultants.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.