Admissions Coordinator

Description

Contract: Permanent, 37.5 hours per week Salary: £23,993 - £25,080 Location: Hitchin SG4 8EU Closing date: Monday 2nd February 2026 Interview date: W/C 9th February 2026 We re recruiting an Admissions Coordinator to join our team at our Hertfordshire rehoming centre. The Admissions Coordinator plays a key role in our mission by efficiently coordinating the intake of pets into our centres or home-based services, ensuring a smooth and speedy admissions process that maximises available spaces and helps more pets find homes faster!

More about the role

As the Admissions Coordinator, you'll be responsible for meeting pet intake goals at your assigned centre, working closely with other Admissions and Adoption Coordinators to maximise efficiency and make the best use of available homes and space. This means getting pets into home-based services or on-site accommodation as quickly as possible. Day to day, you'll manage the planning and practical steps of admitting pets, making decisions based on priority and available homes. You'll assess each pet, collaborating with behavioural and vet teams if needed, to fully understand their needs. You will be working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. You'll also ensure we have pets to fill any open spots, allowing us to help as many as possible. This will involve working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. This includes working with partner organisations and building relationships to support our service agreements. Providing great rehoming services is key but so is making sure every client interaction is excellent. Your role is crucial in helping us achieve our goals and ultimately, help more pets at Blue Cross. This is a permanent role working Monday to Friday and every third weekend. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let s work together to see if this is the role for you.

About you

You ll be a strong communicator with experience in a client-facing, animal-related role and a solid understanding of pet welfare. You ll be skilled in hands-on pet assessments, quickly gathering and recording information while engaging with clients and stakeholders. With a pet and client-focused approach, you ll make decisions under pressure, sometimes independently, while following processes and embracing new ways of working. Your problem-solving mindset will help you find practical solutions and prioritise effectively, especially when admitting pets. You will be a dynamic individual who brings fresh perspectives and isn't afraid to ask, 'Why don't we try this?'. You ll thrive in an emotionally charged environment, showing resilience, empathy, and support for both clients and colleagues. Knowledge, skills, and experience

• Demonstrable experience of carrying out cat and dog assessments.
• Experience working or volunteering in a pet welfare role.
• Demonstrable understanding of admission considerations for pets and the places available
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.
• Proven decision-making ability.
• Strong administration skills, including the use of computerised systems.
• Current full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values

Although not essential, it would be great if you also had:

• Working knowledge of cat, dog, and small animal behaviour.
• Client relationship management experience.
• Understanding of safeguarding issues.

How to apply Click the apply button below and complete the online application process before the closing date on Monday 2nd February 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.