Client Services Account Director - QSR

We create hype, demand + legacy.

The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it.

We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something.

Why This Role Exists

TFR is an agency with specialist expertise in the QSR sector, working with some of the world's leading global brands. The Client Services Account Director - QSR plays a pivotal role within the agency, providing strategic leadership across these key accounts.

In this role, you will lead and grow the accounts within your remit, acting as a trusted partner to your clients. You will be directly responsible for representing each brand's needs within the agency, serving as the central conduit between clients and internal teams, and proactively anticipating client requirements at every touchpoint.

With prior experience in the QSR sector and a strong working knowledge of HFSS and its implications for the wider industry and marketing mix, we are seeking someone who can think ahead, build deep strategic and cultural understanding of their clients, and ensure our work delivers impact every time.

Key Responsibilities

Client Leadership

• Lead the client relationship from a senior strategic and day to day perspective with confidence and clarity.
• Build deep understanding of your client's world and strategic marketing goals, using your industry expertise to advise and shape campaigns, including the new HFSS regulations.
• Become the go-to partner for your clients, bringing thought leadership, cultural insight and creative excellence. You should be their first call and have quick, intelligent solutions.
• Manage and grow your accounts through trust, operational excellence and exceptional delivery.

Strategic + Creative Impact

• Shape briefs and ensure they're grounded in cultural and QSR category intelligence.
• Contribute to idea development and push thinking that elevates the client's work.
• Translate cultural and consumer insight into compelling storytelling and clear recommendations.
• Guide wider teams responses and ensure responses and activity is aligned to client goals.

Excellence in Delivery

• Work with the wider team to oversee end-to-end delivery across campaigns, ensuring work is on time, on brief and commercially sound.
• Work with cross-functional teams across Creative, Strategy, Social, Production, PR and Talent, creating a positive and collaborative environment with clear communication and expectations.
• Drive quality control and uphold TFR's high standards across social, content, experiential, influencer and PR activity.
• Spot challenges early, solve proactively and maintain healthy client dynamics.

Commercial Ownership

• Support development of scopes, statements of work and costings across integrated campaigns.
• Identify opportunities for growth upsell, cross-sell and expanding services within your clients.

Skills, Experience + Mindset

You'll thrive here if you bring:

• A minimum of 6 years in Client Services roles within an agency, with a minimum of 1 year specifically leading a QSR or Hospitality brand with more than 50 sites.
• Demonstrable experience working with QSR brands, with hands-on knowledge of HFSS and the impact on the marketing mix is integral.
• Prior experience in a client-facing Account Director or Senior Account Manager position ready to step up.
• Experience leading integrated campaigns across social, content, experiential, PR and influencer activity.
• Strong understanding of brand building within high demand, culturally led sectors.
• Excellent communication (verbal, written, presentation) with client leadership presence.
• Strong strategic thinking and ability to link insight to ideas and execution.
• Highly organised with rigorous attention to detail across budgets, scopes and delivery.
• Ability to manage multiple priorities with calm and focus in a fast-paced environment.
• Commercially sharp, solutions-led and confident making recommendations.

The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.