Head of Property Management

Head of Property Management - Islington

Salary: £40,000 + Bonus OTE £50,000

Working Hours: Monday - Friday 9am - 5:30pm

We are offering a great opportunity for an enthusiastic Head of Property Management with drive and a can-do attitude, to work autonomously within an established independent Estate and Lettings Agency, based in Islington.

We are looking for candidates who are experienced in all aspects of property management and can manage a team of property managers with ease. This Company has a great portfolio of properties. Your experience as a Head of Property Management in a busy office means you will be highly organized and self-sufficient, feeling confident enough to jump straight in!

Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Key Responsibilities Leadership & Team Management

• Lead, manage, and mentor the Property Management team
• Set clear performance targets and KPIs
• Recruit, train, and develop staff
• Conduct regular appraisals and performance reviews
• Foster a high-performing, compliant, customer-focused culture

Operations & Compliance

• Ensure full compliance with all relevant legislation, including:
• Landlord & Tenant Act
• Gas Safety, EPC & EICR regulations
• Deposit protection legislation
• Right to Rent requirements
• Coordinate tenancy renewals, rent reviews, and periodic tenancies
• Implement and maintain robust SOPs and audit processes
• Act as escalation point for complex tenancy and compliance matters

Client Management

• Build strong relationships with landlords, tenants, and contractors
• Handle high-level complaints and dispute resolution
• Advise landlords on legislation, rent levels, and portfolio performance
• Support business retention and landlord satisfaction

Financial Management

• Maximise revenue through renewals, rent reviews, and value-added services
• Control costs while maintaining service quality

Process Improvement & Strategy

• Review and improve systems, processes, and workflows
• Support CRM / property management software optimisation
• Contribute to business strategy and growth initiatives
• Ensure smooth collaboration with Lettings, Accounts, and Sales teams

Person Specification Essential

• Proven experience in a senior property management role
• Strong working knowledge of UK residential lettings legislation
• Experience managing teams and setting KPIs
• Excellent organisational and communication skills
• Commercially aware with a strong compliance focus

Desirable

• ARLA/Propertymark qualification (or equivalent)
• Experience managing large residential portfolios
• Experience in process improvement or departmental restructuring

If you are interested in this Head of Property Management position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.