Technical Assistant

Job Title: Technical Assistant

Location: London Gateway

Working Pattern: Sunday to Thursday (Core hours with flexibility)

Key Responsibilities

Product specifications

Certificates of Analysis (COA)

Factory and supplier paperwork

Labelling and traceability records

Log, track, and support investigations into customer complaints.

Administer and maintain the Quality Management System (QMS).

Support internal departments to ensure food safety and quality standards are:

Clearly defined

Reviewed and measured

Effectively implemented to meet internal and customer requirements

Support the Technical Manager during internal and external audits.

Manage technical supplier documentation, including due diligence records, packing lists, traceability, and compliance documentation.

Administer the Safefood Supplier Portal, ensuring supplier due diligence is verified and up to date.

Carry out GMP inspections and support internal audits.

Assist with staff training as required.

Perform general office administration duties, including filing and maintaining technical equipment.

Experience & Skills Required

Previous experience or training in food safety, food production, or FMCG environments is advantageous.

Good understanding of HACCP principles and food safety regulations is highly desirable.

Familiarity with food manufacturing processes and hygiene standards.

Strong organisational skills with excellent attention to detail.

Ability to follow detailed instructions accurately.

Comfortable working both independently and as part of a team in a fast-paced, time-critical environment.

Ability to manage multiple priorities and meet strict deadlines.

Key Stakeholders

SHP VAS Managers

Quality Assurance (QA) Team

Process Trainers

Ripening Team

Production Shift Managers

Stock Control Team

Working Environment

Role involves working across office, packhouse, cold-store, and ripening room environments.

Team-based role with regular cross-functional interaction.

Flexibility required to support business needs during:

Peak operational periods

Holiday cover

Sickness absence

Additional hours may occasionally be required during periods of high demand.

Performance Measures

Achievement of internal KPIs

Customer service level performance

Efficiency and accuracy of workload

High level of attention to detail

Strong internal working relationships