About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Mar 12, 2026
Full time
About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
Mar 12, 2026
Full time
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Mar 12, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Mar 11, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
About Shufti Shufti is a global leader in AI-powered identity verification (IDV) and anti-money laundering (AML) solutions, offering advanced KYC (Know Your Customer), KYB (Know Your Business) and KYI (Know Your Investor) services that enable businesses to onboard customers securely and meet regulatory requirements. Founded in 2017 and trusted by industry leaders in FinTech, Crypto, Banking, E-commerce, and iGaming, our technology delivers real-time verification in over 240 countries and territories-empowering a safer, fraud free digital world. Position Purpose: The Head of Compliance & Legal Operations is a critical leadership role responsible for building, owning, and defending Shufti Pro's global compliance framework. This role is the company's central control function for regulatory risk, requiring deep integration with our product and commercial strategy. You will also coordinate essential legal and contract administration workflows. We are seeking a builder and an owner, not just a manager, who can operate with high autonomy in our lean, fast paced environment. The Non Negotiables (What You Must Have Done Before): Built or fundamentally reshaped a global compliance program in a fintech, RegTech, crypto adjacent, or technology company serving regulated financial institutions. Hands on experience analyzing and applying regulatory requirements across multiple key jurisdictions (specifically US, UK, EU, and/or Middle East), with a working knowledge of frameworks like US BSA/AML, UK MLRs/FCA handbooks, EU AMLD, GDPR, and an understanding of DORA, MiCA, and crypto asset regulations. Acted as a true control function, with proven experience shaping commercial deals, product features, and market entry decisions from the outset based on regulatory constraints-not just performing post facto risk assessments. Operated successfully in a resource lean environment where you have personally handled legal adjacent or operational tasks beyond a narrow compliance remit. Key Responsibilities: 1. Strategic Compliance Ownership & Build: Design, implement, and own the end to end global compliance framework from the ground up, ensuring it is fully integrated into our product architecture and GTM strategy. Conduct granular regulatory perimeter analysis for new and existing markets, translating complex regulations into actionable, commercially aware requirements for product, sales, and engineering teams. Serve as the definitive internal authority on regulatory risk tolerance. Articulate clear, binary boundaries and provide decisive guidance to leadership, with the authority to shape business decisions. 2. Commercial & Product Partnership: Embed compliance into the product lifecycle and sales process. Review and approve new product features, customer proposals, and commercial structures before commitments are made. Act as a strategic partner to Sales, enabling deal closure by designing compliant solutions and articulating our control environment to enterprise customers and partners. Draft and negotiate compliance related clauses in customer and partner contracts, in close collaboration with the General Counsel. 3. Operational Execution & Control: Establish and run all core compliance operations (policies, training, monitoring, incident management) with a focus on practicality and audit ready documentation. Own the compliance risk register and lead regulatory engagements, including audits, inquiries, and licensing processes. Coordinate legal operations: manage contract lifecycle from intake to execution, maintain legal playbooks, and track tasks to reduce executive load. 4. Leadership & Mindset: Thrive in ambiguity and a flat structure. You will be the primary compliance resource and must be comfortable executing hands on work while setting strategic direction. Foster a culture of regulatory excellence that balances robust risk management with the pace of a high growth technology company. Required Experience & Skills: 8+ years of compliance experience, with the majority gained in technology driven financial services (fintech, payments, crypto, RegTech). Experience at an identity verification provider is a significant plus. Proven track record of building or substantially rebuilding a compliance program, not just maintaining an established one. Expert level knowledge of AML/CFT, Sanctions, and KYC regulations across major jurisdictions. Strong working knowledge of GDPR/data protection as it applies to processing operations. Demonstrated experience acting as a commercial partner and control function. You can point to instances where you directly said "no" or "only this way" to a commercial deal or product launch based on regulatory risk. Experience with contract management and legal operations workflows. Excellent English communication skills, with the ability to command authority with internal teams, customers, and regulators. Relevant certifications (CAMS, ICA, etc.) are preferred.
Mar 11, 2026
Full time
About Shufti Shufti is a global leader in AI-powered identity verification (IDV) and anti-money laundering (AML) solutions, offering advanced KYC (Know Your Customer), KYB (Know Your Business) and KYI (Know Your Investor) services that enable businesses to onboard customers securely and meet regulatory requirements. Founded in 2017 and trusted by industry leaders in FinTech, Crypto, Banking, E-commerce, and iGaming, our technology delivers real-time verification in over 240 countries and territories-empowering a safer, fraud free digital world. Position Purpose: The Head of Compliance & Legal Operations is a critical leadership role responsible for building, owning, and defending Shufti Pro's global compliance framework. This role is the company's central control function for regulatory risk, requiring deep integration with our product and commercial strategy. You will also coordinate essential legal and contract administration workflows. We are seeking a builder and an owner, not just a manager, who can operate with high autonomy in our lean, fast paced environment. The Non Negotiables (What You Must Have Done Before): Built or fundamentally reshaped a global compliance program in a fintech, RegTech, crypto adjacent, or technology company serving regulated financial institutions. Hands on experience analyzing and applying regulatory requirements across multiple key jurisdictions (specifically US, UK, EU, and/or Middle East), with a working knowledge of frameworks like US BSA/AML, UK MLRs/FCA handbooks, EU AMLD, GDPR, and an understanding of DORA, MiCA, and crypto asset regulations. Acted as a true control function, with proven experience shaping commercial deals, product features, and market entry decisions from the outset based on regulatory constraints-not just performing post facto risk assessments. Operated successfully in a resource lean environment where you have personally handled legal adjacent or operational tasks beyond a narrow compliance remit. Key Responsibilities: 1. Strategic Compliance Ownership & Build: Design, implement, and own the end to end global compliance framework from the ground up, ensuring it is fully integrated into our product architecture and GTM strategy. Conduct granular regulatory perimeter analysis for new and existing markets, translating complex regulations into actionable, commercially aware requirements for product, sales, and engineering teams. Serve as the definitive internal authority on regulatory risk tolerance. Articulate clear, binary boundaries and provide decisive guidance to leadership, with the authority to shape business decisions. 2. Commercial & Product Partnership: Embed compliance into the product lifecycle and sales process. Review and approve new product features, customer proposals, and commercial structures before commitments are made. Act as a strategic partner to Sales, enabling deal closure by designing compliant solutions and articulating our control environment to enterprise customers and partners. Draft and negotiate compliance related clauses in customer and partner contracts, in close collaboration with the General Counsel. 3. Operational Execution & Control: Establish and run all core compliance operations (policies, training, monitoring, incident management) with a focus on practicality and audit ready documentation. Own the compliance risk register and lead regulatory engagements, including audits, inquiries, and licensing processes. Coordinate legal operations: manage contract lifecycle from intake to execution, maintain legal playbooks, and track tasks to reduce executive load. 4. Leadership & Mindset: Thrive in ambiguity and a flat structure. You will be the primary compliance resource and must be comfortable executing hands on work while setting strategic direction. Foster a culture of regulatory excellence that balances robust risk management with the pace of a high growth technology company. Required Experience & Skills: 8+ years of compliance experience, with the majority gained in technology driven financial services (fintech, payments, crypto, RegTech). Experience at an identity verification provider is a significant plus. Proven track record of building or substantially rebuilding a compliance program, not just maintaining an established one. Expert level knowledge of AML/CFT, Sanctions, and KYC regulations across major jurisdictions. Strong working knowledge of GDPR/data protection as it applies to processing operations. Demonstrated experience acting as a commercial partner and control function. You can point to instances where you directly said "no" or "only this way" to a commercial deal or product launch based on regulatory risk. Experience with contract management and legal operations workflows. Excellent English communication skills, with the ability to command authority with internal teams, customers, and regulators. Relevant certifications (CAMS, ICA, etc.) are preferred.
MCS Group is working with a fast-growing FinTech business which is looking for a commercially minded Customer Success Manager to join their team. Joining an established, yet growing Customer Success function, the Customer Success Manager will report directly to the Customer Success Director and will work closely alongside a team of experienced CSMs. The company already supports thousands of customers across Europe and the UK with technology that helps organisations automate complex regulatory, tax and reporting requirements. Demand is strong, the customer base is loyal, and there's plenty of room to grow accounts. This Customer Success Manager will work closely with enterprise level accounts, helping them stay compliant with evolving regulations while identifying opportunities to expand the partnership. What you'll be doing Managing and developing a portfolio of customers using our clients technology and services. Acting as a trusted partner as new regulations and reporting requirements emerge Identifying growth opportunities within existing accounts Working closely with customers to ensure they maximise the value of the platform Driving cross-sell opportunities across the wider product suite What they're looking for Experience in Customer Success, Account Management or Business Development within SaaS or FinTech Someone who enjoys building relationships and spotting opportunities, not just reacting to support queries Comfortable managing a large portfolio of accounts Strong commercial mindset - able to grow revenue from existing customers Any exposure to regulatory reporting, financial services, or compliance technology would be a big plus. Salary Up to £50,000 depending on experience with bonus and commission on top. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence.
Mar 10, 2026
Full time
MCS Group is working with a fast-growing FinTech business which is looking for a commercially minded Customer Success Manager to join their team. Joining an established, yet growing Customer Success function, the Customer Success Manager will report directly to the Customer Success Director and will work closely alongside a team of experienced CSMs. The company already supports thousands of customers across Europe and the UK with technology that helps organisations automate complex regulatory, tax and reporting requirements. Demand is strong, the customer base is loyal, and there's plenty of room to grow accounts. This Customer Success Manager will work closely with enterprise level accounts, helping them stay compliant with evolving regulations while identifying opportunities to expand the partnership. What you'll be doing Managing and developing a portfolio of customers using our clients technology and services. Acting as a trusted partner as new regulations and reporting requirements emerge Identifying growth opportunities within existing accounts Working closely with customers to ensure they maximise the value of the platform Driving cross-sell opportunities across the wider product suite What they're looking for Experience in Customer Success, Account Management or Business Development within SaaS or FinTech Someone who enjoys building relationships and spotting opportunities, not just reacting to support queries Comfortable managing a large portfolio of accounts Strong commercial mindset - able to grow revenue from existing customers Any exposure to regulatory reporting, financial services, or compliance technology would be a big plus. Salary Up to £50,000 depending on experience with bonus and commission on top. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence.
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Mar 10, 2026
Full time
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An exciting opportunity has become available to join Boeing Defence United Kingdom (BDUK) as Commercial Manager in the Vertical Lift business unit Commercial team. This role is full-time based in Gosport with hybrid working and occasional travel for Customer meetings. BDUK comprises 3 business units: Fixed Wing, Vertical Lift and Digital. Each business unit commercial team is led by a Head of Commercial who each report to the Commercial Director. Each business unit commercial team supports contracts within the given portfolio: the majority of which tend to comprise long term contracts for support services to Boeing platforms operated by UK armed forces, information services and synthetic training services. The business growth comprises a mix of on contract change and new business bids and proposals in line with company strategy. As a subsidiary of The Boeing Company much of our portfolio involves intercompany arrangements that support our contracts as well as providing support into other Boeing contracts with non UK customers. Our UK contracts are predominantly Single Source Contracts, but not exclusively and we pursue new campaigns that involve competitive tendering. About the role This is a mid-level, non line management role within the team. Principal responsibilities of the role include: Lead and participate in moderate complexity proposal development, negotiation, and execution of contractual agreements, including contract changes and amendments, with appropriate signature authority. Draft, review, interpret, and administer terms and conditions (ranging from simple to moderately complex) and other legally binding agreements. Support and lead internal coordination across functional areas (programme, finance, legal) to deliver commercial solutions aligned with strategic goals. Anticipate, interpret, and mitigate commercial risks; summarise contractual issues and propose creative, risk aware solutions. Maintain effective commercial governance, ensuring compliance with Boeing Defence UK and corporate policies, applicable laws, and regulations. Lead or support development and review of Statements of Work. Administer contracts and authorise company work in line with contractual requirements and corporate policy. Understand and apply value for money principles in support of customer needs while delivering against business objectives. Across our portfolios you'll find energetic and motivated integrated and international teams working together to deliver to our primary customer, the UK Ministry of Defence (MoD). Our predominant business is within Single Source Contract Regulations, so strong understanding and the ability to learn and apply these into the ways that we work is vital, as is the ability to develop effective, positive relationships with customers and stakeholders alike. The Commercial function delivers value adding business partnering in all phases of the contract lifecycle. In this position you will play an integral role to support the portfolio and will have the opportunity to work with and support colleagues across our teams as we support a wide variety of responsibilities in a dynamic and fast paced environment. You can expect assignments requiring typical contract management execution duties, providing commercial support and exercising business judgment in optimising our delivery of the contract and working closely with our customer; leading and supporting contract change and amendment proposals of varying sizes and complexity to our customers and into other parts of the Boeing enterprise as part of intercompany arrangements; you may be asked to participate in and support other strategic imperatives of the overall business as we pursue growth opportunities within and outside of our existing portfolio. As a mid level member of the team you will be expected to work with autonomy and minimal supervision, albeit as part of both the Commercial team and your Programme / Proposal teams. You'll be expected to deliver continuous improvement that impacts the wider functions and business and you'll be relied upon to develop and demonstrate a wide range of Commercial skills and assume positions of authority on commercial topics to provide benefit to your peers. A Commercial Manager is expected to have a thorough understanding of programme & financial contractual performance for contracts and you will be responsible for developing recommendations and solutions as well as influencing effective decision making to meet our business goals. The Commercial Manager will work alongside contract delivery and proposal team members and with customer counterparts and developing & maintaining respectful and effective working relationships is critical to our success. As part of a matrix organisation the Commercial roles in programme and proposal teams are recognised as influential business partners with a proactive and diligent approach to securing successful business outcomes. Demonstrated technical experience and success is required in the following areas: Contract Formation, Contract Management Systems, Contract Structure Knowledge, Negotiation, Estimating Methods, Proposal Processes, Risk & Opportunity Management, Business Case Development, understanding and application of applicable legislation, regulation and standards. In addition the following are key expectations of the Commercial Manager in fulfilling the role: responsibility for all commercial artefacts, tasks and obligations within your scope of the contract / proposal be curious, seek to understand the programme environment and interpret and anticipate risks and opportunities that extend beyond your specific work scope proactively anticipates risks and issues and raises awareness and help needed early demonstrates consistently high levels of quality in products and high levels of standards in application of commercial administrative duties understand and apply value for money approaches for our customers whilst understanding business goals and objectives Competencies Analytical skills Business financial acumen Communication Cross functional partnership Customer relationship management Decision making First Time Quality Knowledge and skilled in defence contracting and terms & conditions - drafting, interpretation and negotiating Understanding of Single Source Contract Regulations Negotiation Problem solving Fast and effective responsiveness in a multifaceted, complex environment Demonstrable experience working in a matrix organisation Ability to handle a diverse, fast paced, high workload Able to work under supervision and independently Experience in identifying and implementing improvement initiatives Effective at finding opportunities and risks and to manage them to create enhanced value for the organisation A positive work attitude and team building approach Adaptable, able to cope with changing requirements and multiple priorities and can remain effective in difficult times Preferred Qualifications WCC (formerly IACCM) qualification and/or experience in associated role. Working experience 5+ years within multinational global company environment and UK defence expertise are desirable. Work Authorization This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. Security Clearance This position requires the ability to obtain a UK security clearance for which UK residency is required. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). Relocation This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Applications for this position will be accepted until Feb. 26, 2026. Export Control Requirements This is not an Export Control position. Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Mar 10, 2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An exciting opportunity has become available to join Boeing Defence United Kingdom (BDUK) as Commercial Manager in the Vertical Lift business unit Commercial team. This role is full-time based in Gosport with hybrid working and occasional travel for Customer meetings. BDUK comprises 3 business units: Fixed Wing, Vertical Lift and Digital. Each business unit commercial team is led by a Head of Commercial who each report to the Commercial Director. Each business unit commercial team supports contracts within the given portfolio: the majority of which tend to comprise long term contracts for support services to Boeing platforms operated by UK armed forces, information services and synthetic training services. The business growth comprises a mix of on contract change and new business bids and proposals in line with company strategy. As a subsidiary of The Boeing Company much of our portfolio involves intercompany arrangements that support our contracts as well as providing support into other Boeing contracts with non UK customers. Our UK contracts are predominantly Single Source Contracts, but not exclusively and we pursue new campaigns that involve competitive tendering. About the role This is a mid-level, non line management role within the team. Principal responsibilities of the role include: Lead and participate in moderate complexity proposal development, negotiation, and execution of contractual agreements, including contract changes and amendments, with appropriate signature authority. Draft, review, interpret, and administer terms and conditions (ranging from simple to moderately complex) and other legally binding agreements. Support and lead internal coordination across functional areas (programme, finance, legal) to deliver commercial solutions aligned with strategic goals. Anticipate, interpret, and mitigate commercial risks; summarise contractual issues and propose creative, risk aware solutions. Maintain effective commercial governance, ensuring compliance with Boeing Defence UK and corporate policies, applicable laws, and regulations. Lead or support development and review of Statements of Work. Administer contracts and authorise company work in line with contractual requirements and corporate policy. Understand and apply value for money principles in support of customer needs while delivering against business objectives. Across our portfolios you'll find energetic and motivated integrated and international teams working together to deliver to our primary customer, the UK Ministry of Defence (MoD). Our predominant business is within Single Source Contract Regulations, so strong understanding and the ability to learn and apply these into the ways that we work is vital, as is the ability to develop effective, positive relationships with customers and stakeholders alike. The Commercial function delivers value adding business partnering in all phases of the contract lifecycle. In this position you will play an integral role to support the portfolio and will have the opportunity to work with and support colleagues across our teams as we support a wide variety of responsibilities in a dynamic and fast paced environment. You can expect assignments requiring typical contract management execution duties, providing commercial support and exercising business judgment in optimising our delivery of the contract and working closely with our customer; leading and supporting contract change and amendment proposals of varying sizes and complexity to our customers and into other parts of the Boeing enterprise as part of intercompany arrangements; you may be asked to participate in and support other strategic imperatives of the overall business as we pursue growth opportunities within and outside of our existing portfolio. As a mid level member of the team you will be expected to work with autonomy and minimal supervision, albeit as part of both the Commercial team and your Programme / Proposal teams. You'll be expected to deliver continuous improvement that impacts the wider functions and business and you'll be relied upon to develop and demonstrate a wide range of Commercial skills and assume positions of authority on commercial topics to provide benefit to your peers. A Commercial Manager is expected to have a thorough understanding of programme & financial contractual performance for contracts and you will be responsible for developing recommendations and solutions as well as influencing effective decision making to meet our business goals. The Commercial Manager will work alongside contract delivery and proposal team members and with customer counterparts and developing & maintaining respectful and effective working relationships is critical to our success. As part of a matrix organisation the Commercial roles in programme and proposal teams are recognised as influential business partners with a proactive and diligent approach to securing successful business outcomes. Demonstrated technical experience and success is required in the following areas: Contract Formation, Contract Management Systems, Contract Structure Knowledge, Negotiation, Estimating Methods, Proposal Processes, Risk & Opportunity Management, Business Case Development, understanding and application of applicable legislation, regulation and standards. In addition the following are key expectations of the Commercial Manager in fulfilling the role: responsibility for all commercial artefacts, tasks and obligations within your scope of the contract / proposal be curious, seek to understand the programme environment and interpret and anticipate risks and opportunities that extend beyond your specific work scope proactively anticipates risks and issues and raises awareness and help needed early demonstrates consistently high levels of quality in products and high levels of standards in application of commercial administrative duties understand and apply value for money approaches for our customers whilst understanding business goals and objectives Competencies Analytical skills Business financial acumen Communication Cross functional partnership Customer relationship management Decision making First Time Quality Knowledge and skilled in defence contracting and terms & conditions - drafting, interpretation and negotiating Understanding of Single Source Contract Regulations Negotiation Problem solving Fast and effective responsiveness in a multifaceted, complex environment Demonstrable experience working in a matrix organisation Ability to handle a diverse, fast paced, high workload Able to work under supervision and independently Experience in identifying and implementing improvement initiatives Effective at finding opportunities and risks and to manage them to create enhanced value for the organisation A positive work attitude and team building approach Adaptable, able to cope with changing requirements and multiple priorities and can remain effective in difficult times Preferred Qualifications WCC (formerly IACCM) qualification and/or experience in associated role. Working experience 5+ years within multinational global company environment and UK defence expertise are desirable. Work Authorization This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. Security Clearance This position requires the ability to obtain a UK security clearance for which UK residency is required. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). Relocation This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Applications for this position will be accepted until Feb. 26, 2026. Export Control Requirements This is not an Export Control position. Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.We are a UK based software development company with over 30 years' experience of specialising in manufacturing execution systems and machine connectivity. We provide a complete service that includes planning, installation, implementation, customisation, training and after sales support. A robust manufacturing system can be a key differentiator for manufacturers
Mar 07, 2026
Full time
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.We are a UK based software development company with over 30 years' experience of specialising in manufacturing execution systems and machine connectivity. We provide a complete service that includes planning, installation, implementation, customisation, training and after sales support. A robust manufacturing system can be a key differentiator for manufacturers
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Mar 07, 2026
Full time
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Select how often (in days) to receive an alert: Job Title: Inzpire - Training Delivery Authority (TDA) Analyst Location: Bedford, England, United Kingdom Role Type: Permanent - Full Time THE COMPANY We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world's most advanced defence related training, products, and services. We were recently crowned Employer of the Year at the British Ex-Forces in Business Awards 2023. We have been listed as one of the '100 Best Large Companies to Work For' in the UK and Midlands by Best Companies several times as well as achieving 'Best Companies 3 Star Accreditation' and a rating of 'world-class' for our employee engagement on a number of occasions. We are also proud to have been honoured with two Queen's Awards for Enterprise in Innovation, for our next-generation GECO military mission planning system. As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature 'can do' work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers. ROLE PURPOSE Responsible for the delivery of outputs contracted under the company's Defence Intelligence (DI) Training Management Group (TMG) analytical team, including expert analysis of training requirements, training design and the delivery of updated training interventions. Provide Intelligence Subject Matter Expert (SME) support to DI TMG in order to meet the current and future training requirements of Defence Intelligence, including capturing training requirements, designing training to meet these new requirements and updating existing training. KEY RESPONSIBILITIES Draft training documentation including training objectives, enabling objectives, and Formal Training Statements (FTS). Develop and maintain Defence Systems Approach to Training (DSAT) compliant outputs such as Assessment Strategies (AStrat) , Assessment Specifications ( ASpec), and Lesson Specifications (LSpecs). Undertake quality control activities and provide support during course pilots, including Internal Validations (INVAL). Maintain a robust audit trail and version control folder for all assigned projects. Action feedback from External Validations (EXVAL) and implement necessary updates to training design and documentation. Support the Training Requirements Authority (TRA) through stakeholder engagement and needs analysis. Collaborate with training providers to support the development of course programmes and documentation, including LSpecs (Part 2). Design and develop blended learning interventions, using a mix of virtual classrooms, e-learning, self-study, face-to-face instruction, and learning reinforcement tools. Research, evaluate, and integrate existing modular content into new or existing courseware, ensuring relevance and quality. Liaise with internal and external training design teams, Defence Learning Management Capability (DLMC) stakeholders, and e-learning providers to meet project timelines. Support and implement continuous improvement across training design and delivery processes. Ensure all outputs comply with JSP 822. Promote best practice, cost-awareness, and a strong security and safety culture in all training-related activities and deliverables. EXPERIENCE & QUALIFICATIONS Must be a UK national due to the nature of the role and associated security requirements. Experience of working within the UK Intelligence community, with an understanding of defence structures, terminology, and operational context. Experience of using Microsoft 365 tools for collaboration, document management, and productivity. Desirable Experience of DSAT, including successful completion of DSAT (Manager) course and Training Needs Analysis (TNA). ADDITIONAL INFORMATION For day-to-day activities, primary tasking for this role will be through the company's Ministry of Defence (MoD) customer. Your primary place of work is Chicksands, however travel to other sites may be required in line with business needs, including, but not limited to Inzpire sites, MoD premises and customer/supplier sites. Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years. HOW TO APPLY If you have the required background and are interested in joining a high-performing team, supporting the delivery of exceptional award-winning products and services to our customers, we would be delighted to hear from you. Please click apply and follow the instructions to upload your CV. Please note that we are part of the QinetiQ group and you will be taken to the QinetiQ careers website in order to complete your application. BENEFITS 30 days leave per year (including bank holidays). Company provided private medical and dental insurance. Company Share Incentive Scheme. Enhanced maternity and paternity pay. Annual profit and performance related pay scheme. Company contributions into a group personal pension scheme. Business travel insurance. Funded role specific training and financial assistance with professional development. Tax efficient cycle to work and charitable giving schemes. Tax efficient electric vehicle company car scheme. EQUAL OPPORTUNITIES Inzpire are committed to creating an inclusive and respectful environment for current and prospective employees. We recognise that a diverse, talented and highly motivated workforce is pivotal to our continuing success, therefore our selection decisions are based on the merit of the individual, irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic. We genuinely recognise the benefits of a diverse and inclusive working environment. We are proud to be a Disability Confident Committed Employer, a supportive signatory of the Armed Forces Covenant and a Gold award winner within the Defence Employer Recognition Scheme. We are therefore delighted to offer a guaranteed interview scheme to service leavers, reservists and military spouses or partners (including those of service leavers) who meet all our advertised requirements.
Mar 07, 2026
Full time
Select how often (in days) to receive an alert: Job Title: Inzpire - Training Delivery Authority (TDA) Analyst Location: Bedford, England, United Kingdom Role Type: Permanent - Full Time THE COMPANY We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world's most advanced defence related training, products, and services. We were recently crowned Employer of the Year at the British Ex-Forces in Business Awards 2023. We have been listed as one of the '100 Best Large Companies to Work For' in the UK and Midlands by Best Companies several times as well as achieving 'Best Companies 3 Star Accreditation' and a rating of 'world-class' for our employee engagement on a number of occasions. We are also proud to have been honoured with two Queen's Awards for Enterprise in Innovation, for our next-generation GECO military mission planning system. As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature 'can do' work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers. ROLE PURPOSE Responsible for the delivery of outputs contracted under the company's Defence Intelligence (DI) Training Management Group (TMG) analytical team, including expert analysis of training requirements, training design and the delivery of updated training interventions. Provide Intelligence Subject Matter Expert (SME) support to DI TMG in order to meet the current and future training requirements of Defence Intelligence, including capturing training requirements, designing training to meet these new requirements and updating existing training. KEY RESPONSIBILITIES Draft training documentation including training objectives, enabling objectives, and Formal Training Statements (FTS). Develop and maintain Defence Systems Approach to Training (DSAT) compliant outputs such as Assessment Strategies (AStrat) , Assessment Specifications ( ASpec), and Lesson Specifications (LSpecs). Undertake quality control activities and provide support during course pilots, including Internal Validations (INVAL). Maintain a robust audit trail and version control folder for all assigned projects. Action feedback from External Validations (EXVAL) and implement necessary updates to training design and documentation. Support the Training Requirements Authority (TRA) through stakeholder engagement and needs analysis. Collaborate with training providers to support the development of course programmes and documentation, including LSpecs (Part 2). Design and develop blended learning interventions, using a mix of virtual classrooms, e-learning, self-study, face-to-face instruction, and learning reinforcement tools. Research, evaluate, and integrate existing modular content into new or existing courseware, ensuring relevance and quality. Liaise with internal and external training design teams, Defence Learning Management Capability (DLMC) stakeholders, and e-learning providers to meet project timelines. Support and implement continuous improvement across training design and delivery processes. Ensure all outputs comply with JSP 822. Promote best practice, cost-awareness, and a strong security and safety culture in all training-related activities and deliverables. EXPERIENCE & QUALIFICATIONS Must be a UK national due to the nature of the role and associated security requirements. Experience of working within the UK Intelligence community, with an understanding of defence structures, terminology, and operational context. Experience of using Microsoft 365 tools for collaboration, document management, and productivity. Desirable Experience of DSAT, including successful completion of DSAT (Manager) course and Training Needs Analysis (TNA). ADDITIONAL INFORMATION For day-to-day activities, primary tasking for this role will be through the company's Ministry of Defence (MoD) customer. Your primary place of work is Chicksands, however travel to other sites may be required in line with business needs, including, but not limited to Inzpire sites, MoD premises and customer/supplier sites. Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years. HOW TO APPLY If you have the required background and are interested in joining a high-performing team, supporting the delivery of exceptional award-winning products and services to our customers, we would be delighted to hear from you. Please click apply and follow the instructions to upload your CV. Please note that we are part of the QinetiQ group and you will be taken to the QinetiQ careers website in order to complete your application. BENEFITS 30 days leave per year (including bank holidays). Company provided private medical and dental insurance. Company Share Incentive Scheme. Enhanced maternity and paternity pay. Annual profit and performance related pay scheme. Company contributions into a group personal pension scheme. Business travel insurance. Funded role specific training and financial assistance with professional development. Tax efficient cycle to work and charitable giving schemes. Tax efficient electric vehicle company car scheme. EQUAL OPPORTUNITIES Inzpire are committed to creating an inclusive and respectful environment for current and prospective employees. We recognise that a diverse, talented and highly motivated workforce is pivotal to our continuing success, therefore our selection decisions are based on the merit of the individual, irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic. We genuinely recognise the benefits of a diverse and inclusive working environment. We are proud to be a Disability Confident Committed Employer, a supportive signatory of the Armed Forces Covenant and a Gold award winner within the Defence Employer Recognition Scheme. We are therefore delighted to offer a guaranteed interview scheme to service leavers, reservists and military spouses or partners (including those of service leavers) who meet all our advertised requirements.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 07, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Overview Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm) Salary: £26,000.00 upwards dependent up on experience (based on 40 hour working week) Location: Aldershot, Hampshire, GU111EJ We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you! Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities Damage Recovery Reviewing damage claims and assigning collection strategies Negotiating with individuals, insurance companies, corporate customers and credit card companies Maintaining accounts of collections and incoming payments on claim files Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed Determining what claims must be worked in order to obtain payment Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you. The career path within the department is as follows: Recovery Assistant Recovery Representative Senior Recovery Representative Recovery Lead Representative (Team Leader) Recoveries Supervisor Recoveries Manager Qualifications We are looking for motivated employees with a great work ethic to join our team, who have the following skills: Demonstrated ability to make decisions A competitive spirit and the drive to meet targets and deadlines An ability to work independently and as part of a team Excellent communication skills and attention to detail Be understanding of the sensitivity of customers personal documentation and information Proven negotiation skills A knowledge of Microsoft Office products, Internet and telephone skills Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Mar 06, 2026
Full time
Overview Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm) Salary: £26,000.00 upwards dependent up on experience (based on 40 hour working week) Location: Aldershot, Hampshire, GU111EJ We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you! Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities Damage Recovery Reviewing damage claims and assigning collection strategies Negotiating with individuals, insurance companies, corporate customers and credit card companies Maintaining accounts of collections and incoming payments on claim files Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed Determining what claims must be worked in order to obtain payment Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you. The career path within the department is as follows: Recovery Assistant Recovery Representative Senior Recovery Representative Recovery Lead Representative (Team Leader) Recoveries Supervisor Recoveries Manager Qualifications We are looking for motivated employees with a great work ethic to join our team, who have the following skills: Demonstrated ability to make decisions A competitive spirit and the drive to meet targets and deadlines An ability to work independently and as part of a team Excellent communication skills and attention to detail Be understanding of the sensitivity of customers personal documentation and information Proven negotiation skills A knowledge of Microsoft Office products, Internet and telephone skills Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Customer Success Manager Financial Services SaaS London / Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team will scale in three clear phases: Build the foundation - establish trusted, senior client relationships and embed best-practice platform usage Drive adoption and value - ensure clients are using the platform correctly, consistently, and in line with their operating model Commercial growth - identify and execute upsell and cross-sell opportunities as accounts mature and usage deepens You will sit post-implementation, owning the long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post go-live Develop a deep understanding of each client's operating model, workflows, and success criteria Drive platform adoption, value realisation, and long-term retention Act as a strategic partner to clients as their requirements evolve Lead regular client reviews, health checks, and success planning sessions Monitor usage, adoption, and risk signals to proactively address issues Own renewals and identify value-led expansion opportunities Work closely with Implementation, Product, Support, and Sales to deliver a joined-up client experience Feed structured customer insight back into Product and Engineering teams Building the Function Help define Customer Success processes, playbooks, and best practice Contribute to success metrics, reporting, and tooling Act as the voice of the customer internally Support the evolution of the function as the team grows in size and scope Required Experience Strong background in financial services Proven experience in Customer Success, Account Management, Relationship Management, or Consulting Demonstrable experience owning long-term client relationships in a B2B SaaS or enterprise technology environment Solid understanding of fund managers, fund administrators, and settlement processes Comfortable engaging with senior, technical, and operational stakeholders Able to translate complex platforms into clear commercial and operational value Structured, proactive, and outcome-focused approach Comfortable operating in a scaling business where processes are still being defined Compensation & Benefits Base salary: £75,000 - £100,000 Performance-linked bonus Comprehensive benefits package Flexible, hybrid working Strong investment in learning, development, and career progression Please contact Ian Bailey at Harrington Starr for full details
Mar 03, 2026
Full time
Customer Success Manager Financial Services SaaS London / Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team will scale in three clear phases: Build the foundation - establish trusted, senior client relationships and embed best-practice platform usage Drive adoption and value - ensure clients are using the platform correctly, consistently, and in line with their operating model Commercial growth - identify and execute upsell and cross-sell opportunities as accounts mature and usage deepens You will sit post-implementation, owning the long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post go-live Develop a deep understanding of each client's operating model, workflows, and success criteria Drive platform adoption, value realisation, and long-term retention Act as a strategic partner to clients as their requirements evolve Lead regular client reviews, health checks, and success planning sessions Monitor usage, adoption, and risk signals to proactively address issues Own renewals and identify value-led expansion opportunities Work closely with Implementation, Product, Support, and Sales to deliver a joined-up client experience Feed structured customer insight back into Product and Engineering teams Building the Function Help define Customer Success processes, playbooks, and best practice Contribute to success metrics, reporting, and tooling Act as the voice of the customer internally Support the evolution of the function as the team grows in size and scope Required Experience Strong background in financial services Proven experience in Customer Success, Account Management, Relationship Management, or Consulting Demonstrable experience owning long-term client relationships in a B2B SaaS or enterprise technology environment Solid understanding of fund managers, fund administrators, and settlement processes Comfortable engaging with senior, technical, and operational stakeholders Able to translate complex platforms into clear commercial and operational value Structured, proactive, and outcome-focused approach Comfortable operating in a scaling business where processes are still being defined Compensation & Benefits Base salary: £75,000 - £100,000 Performance-linked bonus Comprehensive benefits package Flexible, hybrid working Strong investment in learning, development, and career progression Please contact Ian Bailey at Harrington Starr for full details
Privacy Information We and our partners are using tracking technologies to process personal data in order to improve your experience. You may always exercise your consumer right to opt-out. For detailed information about personal information we collect and third parties having access to it, please select 'More Information' or refer to our privacy policy.Senior Director, Engineering page is loaded Senior Director, Engineeringremote type: Office Basedlocations: United Kingdom - London Office: United States - Boston Officetime type: Full timeposted on: Posted Todayjob requisition id: JR100347Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities - from code and dependencies to containers and cloud.Our mission is to empower every developer to innovate securely in the AI era - boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It's how we stay driven, supportive, and always one step ahead as AI reshapes our world.Our Engineering organization is seeking a Senior Director of Engineering to lead our Platform Engineering division. Platform Engineering at Snyk is responsible for our cloud infrastructure and the platform experience we provide to our internal development teams.As the Senior Director of Platform Engineering, you will oversee everything from providing rock-solid infrastructure to shared services, and from building a great internal developer experience through to setting the standards around our API and quality programs. You'll be the strategic and operational leader for software and infrastructure vendors, so an interest in vendor management is a must. The Platform Engineering organisation at Snyk today is approximately 50 people, with office-based and remote teams in the UK, Israel, Germany, Switzerland, Canada and the US. Reporting to the SVP, Engineering, you will lead a best-in-class Engineering team at scale and contribute heavily to the evolution of the function at Snyk. What You'll Do: Shaping overall R&D Strategy to achieve Snyk's company goals as part of R&D leadership team. Ensuring effective engineering execution of Snyk's industry leading applications. Building up Snyk's security expertise and engagement with the wider community Attending to the highest priority items that affect the entire engineering function, as well as your Platform division. Staying at least one step ahead of our rapid growth by scaling the impact of engineering. Acting autonomously towards achieving goals, and enabling your team to do the same. Coaching and developing your team of engineering managers. What You Bring: Proven experience at the highest levels of engineering leadership in fast moving technology companies. Proven experience in Enterprise SaaS at the highest levels of engineering leadership in fast moving technology focused companies. A driven, knowledgeable, and dedicated to productivity mindset. The ability to plan and succeed, setting milestones along the way, over-communicate, create alignment, rally people and satisfy stakeholders. To care about the details and achieving success in your areas of focus. An appreciation for a fast moving, energetic, and collaborative environment with a team that is ridiculously easy to work with. It'd Be Awesome If You Also Have worked within an AI / Security company in the past. We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers- Health benefits, employee assistance plans, and annual wellness allowance- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Mar 02, 2026
Full time
Privacy Information We and our partners are using tracking technologies to process personal data in order to improve your experience. You may always exercise your consumer right to opt-out. For detailed information about personal information we collect and third parties having access to it, please select 'More Information' or refer to our privacy policy.Senior Director, Engineering page is loaded Senior Director, Engineeringremote type: Office Basedlocations: United Kingdom - London Office: United States - Boston Officetime type: Full timeposted on: Posted Todayjob requisition id: JR100347Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities - from code and dependencies to containers and cloud.Our mission is to empower every developer to innovate securely in the AI era - boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It's how we stay driven, supportive, and always one step ahead as AI reshapes our world.Our Engineering organization is seeking a Senior Director of Engineering to lead our Platform Engineering division. Platform Engineering at Snyk is responsible for our cloud infrastructure and the platform experience we provide to our internal development teams.As the Senior Director of Platform Engineering, you will oversee everything from providing rock-solid infrastructure to shared services, and from building a great internal developer experience through to setting the standards around our API and quality programs. You'll be the strategic and operational leader for software and infrastructure vendors, so an interest in vendor management is a must. The Platform Engineering organisation at Snyk today is approximately 50 people, with office-based and remote teams in the UK, Israel, Germany, Switzerland, Canada and the US. Reporting to the SVP, Engineering, you will lead a best-in-class Engineering team at scale and contribute heavily to the evolution of the function at Snyk. What You'll Do: Shaping overall R&D Strategy to achieve Snyk's company goals as part of R&D leadership team. Ensuring effective engineering execution of Snyk's industry leading applications. Building up Snyk's security expertise and engagement with the wider community Attending to the highest priority items that affect the entire engineering function, as well as your Platform division. Staying at least one step ahead of our rapid growth by scaling the impact of engineering. Acting autonomously towards achieving goals, and enabling your team to do the same. Coaching and developing your team of engineering managers. What You Bring: Proven experience at the highest levels of engineering leadership in fast moving technology companies. Proven experience in Enterprise SaaS at the highest levels of engineering leadership in fast moving technology focused companies. A driven, knowledgeable, and dedicated to productivity mindset. The ability to plan and succeed, setting milestones along the way, over-communicate, create alignment, rally people and satisfy stakeholders. To care about the details and achieving success in your areas of focus. An appreciation for a fast moving, energetic, and collaborative environment with a team that is ridiculously easy to work with. It'd Be Awesome If You Also Have worked within an AI / Security company in the past. We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers- Health benefits, employee assistance plans, and annual wellness allowance- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Position not right for you? Share it with someone you know. Salary: Upto £55,000 p/a with bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Mar 01, 2026
Full time
Position not right for you? Share it with someone you know. Salary: Upto £55,000 p/a with bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Position not right for you? Share it with someone you know. Salary: Upto £55,000 p/a with bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Mar 01, 2026
Full time
Position not right for you? Share it with someone you know. Salary: Upto £55,000 p/a with bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Reference: FEB Expiry date: 2026-03-:00:00.000 Location: Mitcham Benefits: A superb range of exclusive, colleague only benefits and discounts up to £80,000 OTE (Basic Salary + Company Car/Car Allowance + Bonus) + Excellent Benefits PLUS £5,000 Golden Hello Are you a dynamic leader with a passion for operational excellence and customer satisfaction? FMG Repair Services in Mitcham is looking for an experienced General Manager to take full responsibility for the success of our site, ensuring profitability, efficiency, and top-tier service. You will lead and motivate a high-performing team, oversee key operational and financial objectives, and drive continuous improvement across all aspects of the business. With a strong focus on quality repairs, customer service, and commercial growth, this is your opportunity to make a significant impact in a fast-paced, industry-leading environment. As General Manager, working with a team of 23 colleagues including 8 technicians, you will optimise workflow, manage KPIs, and foster a culture of accountability and high performance. You'll work closely with senior leaders to ensure compliance with industry standards, develop business strategies, and recruit and develop top talent. If you're a results-driven leader with experience in the automotive repair or related industries, this role offers the perfect blend of strategic and hands on leadership. Join FMG Repair Services and drive success-apply today! Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) A £5,000 'Golden Hello' scheme to welcome you to our team ( ask for further details) fantastic monthly bonus schemes! 24 days annual leave plus public holidays and also an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Mar 01, 2026
Full time
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Reference: FEB Expiry date: 2026-03-:00:00.000 Location: Mitcham Benefits: A superb range of exclusive, colleague only benefits and discounts up to £80,000 OTE (Basic Salary + Company Car/Car Allowance + Bonus) + Excellent Benefits PLUS £5,000 Golden Hello Are you a dynamic leader with a passion for operational excellence and customer satisfaction? FMG Repair Services in Mitcham is looking for an experienced General Manager to take full responsibility for the success of our site, ensuring profitability, efficiency, and top-tier service. You will lead and motivate a high-performing team, oversee key operational and financial objectives, and drive continuous improvement across all aspects of the business. With a strong focus on quality repairs, customer service, and commercial growth, this is your opportunity to make a significant impact in a fast-paced, industry-leading environment. As General Manager, working with a team of 23 colleagues including 8 technicians, you will optimise workflow, manage KPIs, and foster a culture of accountability and high performance. You'll work closely with senior leaders to ensure compliance with industry standards, develop business strategies, and recruit and develop top talent. If you're a results-driven leader with experience in the automotive repair or related industries, this role offers the perfect blend of strategic and hands on leadership. Join FMG Repair Services and drive success-apply today! Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a General Manager at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) A £5,000 'Golden Hello' scheme to welcome you to our team ( ask for further details) fantastic monthly bonus schemes! 24 days annual leave plus public holidays and also an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
# About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2026 Department FIL - Cyber Defence Operations Reports To Senior Technical Consultant - CDO Level 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you're making progress. About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives - their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Detection Engineering & Automation team within our Global Cybersecurity Operations focuses on the development of automated detection capabilities to reduce manual effort of the Global Cybersecurity Operations team freeing up time to focus on real cyber threats. They ensure that security controls are performing effectively and efficiently and that they are feeding into automation technologies allowing the organisation to make intelligent correlated decisions. About your role The Detection, Automation and Engineering Manager plays a pivotal role in supporting the Global Cybersecurity Operations team by ensuring security tooling implemented in the organisation are working as intended. The ideal candidate will be responsible for driving excellence and innovation across the team and have extensive knowledge and experience in technologies including, but are not limited to, SIEM Administration (logging, use-case development, resource utilisation and optimisation), SOAR, DDoS, IPS, Email security, Network Anomaly Detection. The ideal candidate has experience of not only using a wide range of technologies to respond to security events, but also supporting ongoing maintenance of the tools. About you Key Responsibilities The Detection, Automation and Engineering Manager will be responsible to: Lead and manage a global high performing Detection, Automation and Engineering service. Lead and oversee the development of new security detection use-cases and associated workflows within automation to address emerging threats and vulnerabilities; ensuring robust QA, QC and Change Management is followed and maintained. Lead and own team delivery reporting, detailing key metrics, incidents, and trends for stakeholders, enabling informed decision-making following set formats. Drive engineering maturity by designing and implementing CI/CD pipelines to standardise, automate, and improve the quality, velocity, and reliability of detection and automation releases. Own and govern delivery prioritisation, ensuring sprint planning and team output align to the function roadmap, business priorities, and risk based value delivery. Contribute to and influence roadmap development by identifying engineering opportunities, tooling enhancements, and future-state capabilities that strengthen the function's strategic direction. Lead and oversee the maintenance and management of security solutions / services like Sentinel, Defender, ServiceNow, Proofpoint, etc. Regularly assess the effectiveness of security tools through metrics and key performance indicators, driving continuous improvement initiatives within the team. Identify and implement enhancement opportunities with existing tooling to capitalise investments and returns. Guide, upskill and mentor a high performing team, fostering a collaborative and innovative environment to maximize productivity and skill development. Collaborate with cross-functional teams and Security Architects to ensure alignment of security tooling initiatives with broader organizational goals and compliance requirements. Lead the implementation of robust security tooling solutions, ensuring seamless integration with existing systems and infrastructure. Establish and maintain proactive monitoring mechanisms to promptly detect and respond to incidents, utilizing the latest tooling capabilities. Provide expert support to security operations teams by troubleshooting tooling issues, conducting root cause analyses, and implementing corrective measures. Execute and oversee security tooling projects, including resource management, timelines, and deliverables, demonstrating adept project management skills. Experience and Skills Required At least 4 years of experience working in a Detection Engineering function, preferably in Financial Services, focusing on Automation and Security Engineering maturity, with experience of managing and maintaining security tools within a global environment. Programming experience (PowerShell, Bash, Python, JavaScript) to automate tasks using scripting on both Windows and Linux systems. Hands-on experience with APIs, demonstrating the ability to integrate security tools seamlessly, automate workflows, and enhance overall security posture through effective API utilization. Experience developing and fine-tuning Detection use-cases using advanced KQL and possess Innovative Mindset to challenge current processes. Experience developing and utilising automation to enhance responses to security alerts. Experience integrating and maintaining a SIEM solution and associated log stream integrations. Experience with Cloud environments and infrastructure integration with a SIEM solution. Demonstrable proficiency utilising built in security functions within Azure and AWS. Apply leadership and management skills in guiding and mentoring a security automation and engineering team to achieve collective success. Proven experience of being organised and methodical manner applying critical thinking to tasks and problems. Employ excellent communication skills, both written and verbal, to articulate security concepts, present findings, and engage with diverse stakeholders, including technical and non-technical audiences. Demonstrate adaptability to evolving security landscapes, staying updated on industry trends, and proactively integrating new technologies and methodologies into security tooling strategies. Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual
Feb 28, 2026
Full time
# About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2026 Department FIL - Cyber Defence Operations Reports To Senior Technical Consultant - CDO Level 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you're making progress. About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives - their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Detection Engineering & Automation team within our Global Cybersecurity Operations focuses on the development of automated detection capabilities to reduce manual effort of the Global Cybersecurity Operations team freeing up time to focus on real cyber threats. They ensure that security controls are performing effectively and efficiently and that they are feeding into automation technologies allowing the organisation to make intelligent correlated decisions. About your role The Detection, Automation and Engineering Manager plays a pivotal role in supporting the Global Cybersecurity Operations team by ensuring security tooling implemented in the organisation are working as intended. The ideal candidate will be responsible for driving excellence and innovation across the team and have extensive knowledge and experience in technologies including, but are not limited to, SIEM Administration (logging, use-case development, resource utilisation and optimisation), SOAR, DDoS, IPS, Email security, Network Anomaly Detection. The ideal candidate has experience of not only using a wide range of technologies to respond to security events, but also supporting ongoing maintenance of the tools. About you Key Responsibilities The Detection, Automation and Engineering Manager will be responsible to: Lead and manage a global high performing Detection, Automation and Engineering service. Lead and oversee the development of new security detection use-cases and associated workflows within automation to address emerging threats and vulnerabilities; ensuring robust QA, QC and Change Management is followed and maintained. Lead and own team delivery reporting, detailing key metrics, incidents, and trends for stakeholders, enabling informed decision-making following set formats. Drive engineering maturity by designing and implementing CI/CD pipelines to standardise, automate, and improve the quality, velocity, and reliability of detection and automation releases. Own and govern delivery prioritisation, ensuring sprint planning and team output align to the function roadmap, business priorities, and risk based value delivery. Contribute to and influence roadmap development by identifying engineering opportunities, tooling enhancements, and future-state capabilities that strengthen the function's strategic direction. Lead and oversee the maintenance and management of security solutions / services like Sentinel, Defender, ServiceNow, Proofpoint, etc. Regularly assess the effectiveness of security tools through metrics and key performance indicators, driving continuous improvement initiatives within the team. Identify and implement enhancement opportunities with existing tooling to capitalise investments and returns. Guide, upskill and mentor a high performing team, fostering a collaborative and innovative environment to maximize productivity and skill development. Collaborate with cross-functional teams and Security Architects to ensure alignment of security tooling initiatives with broader organizational goals and compliance requirements. Lead the implementation of robust security tooling solutions, ensuring seamless integration with existing systems and infrastructure. Establish and maintain proactive monitoring mechanisms to promptly detect and respond to incidents, utilizing the latest tooling capabilities. Provide expert support to security operations teams by troubleshooting tooling issues, conducting root cause analyses, and implementing corrective measures. Execute and oversee security tooling projects, including resource management, timelines, and deliverables, demonstrating adept project management skills. Experience and Skills Required At least 4 years of experience working in a Detection Engineering function, preferably in Financial Services, focusing on Automation and Security Engineering maturity, with experience of managing and maintaining security tools within a global environment. Programming experience (PowerShell, Bash, Python, JavaScript) to automate tasks using scripting on both Windows and Linux systems. Hands-on experience with APIs, demonstrating the ability to integrate security tools seamlessly, automate workflows, and enhance overall security posture through effective API utilization. Experience developing and fine-tuning Detection use-cases using advanced KQL and possess Innovative Mindset to challenge current processes. Experience developing and utilising automation to enhance responses to security alerts. Experience integrating and maintaining a SIEM solution and associated log stream integrations. Experience with Cloud environments and infrastructure integration with a SIEM solution. Demonstrable proficiency utilising built in security functions within Azure and AWS. Apply leadership and management skills in guiding and mentoring a security automation and engineering team to achieve collective success. Proven experience of being organised and methodical manner applying critical thinking to tasks and problems. Employ excellent communication skills, both written and verbal, to articulate security concepts, present findings, and engage with diverse stakeholders, including technical and non-technical audiences. Demonstrate adaptability to evolving security landscapes, staying updated on industry trends, and proactively integrating new technologies and methodologies into security tooling strategies. Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual
Position not right for you? Share it with someone you know. General Manager Reference: FEB Expiry date: 15:53, Fri, 20th Mar 2026 Location: Bradford Benefits: A superb range of exclusive benefits and discounts Salary: £54,000 p/a with company car, bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a (insert job title) at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Feb 28, 2026
Full time
Position not right for you? Share it with someone you know. General Manager Reference: FEB Expiry date: 15:53, Fri, 20th Mar 2026 Location: Bradford Benefits: A superb range of exclusive benefits and discounts Salary: £54,000 p/a with company car, bonus and excellent benefits The role of our General Managers and their leadership abilities are critical in driving our Group forward. Yes, our General Managers are required to generate impressive results, they are responsible for the growth and development of the business and will be challenged to exceed profit targets, grow the business and achieve high customer satisfaction levels, however, they are expected to deliver this through their team by setting the vision, maintain their focus, driving the result, and developing their people in an atmosphere of trust Our General Managers are expected to be the best in the industry and as a successful and growing business we make no apologies for being highly selective in the calibre of new managers joining our business. Experience of a management role within a bodyshop accident repair industry is paramount to the success of the role. The General Manager oversees the whole site and is responsible for maximising profitability and achieving the operational business plan. The role holder must also take responsibility for effectively controlling and maintaining resources, including stocks and equipment and minimising the risk of financial loss to the company. They will be required to lead and develop their team to create a motivational working environment, aid colleague retention, encourage continuous improvement and promote enhanced performance in colleagues with the ultimate aim to achieving an outstanding customer experience. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a (insert job title) at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday! start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us; You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; Join the FMG RS family With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for? We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
