Operations & Scheduling Coordinator

Operations & Scheduling Coordinator
Location: Ramsgate
Salary: Circa of 25,400 per annum
Hours: Monday to Friday, 8:00am to 5:00pm, with 1 hour lunch break

We are recruiting for our client who are a long established, family run group within construction, engineering and building services, who are seeking an experienced Operations & Scheduling Coordinator to join their Ramsgate office. This role is ideal for someone with strong administrative skills and experience in organising schedules, coordinating workloads ensuring a smooth and efficient customer experience.

Key Responsibilities:

• Provide consistent, reliable support to engineering and operational teams.
• Arrange appointments with clients/tenants and confirm access details, allocating jobs to engineers efficiently to meet SLAs and optimise workloads.
• Log incoming customer calls, recording priorities, access details, risks, and triage them to ensure responses meet SLAs.
• Ensure engineers have sufficient, well planned workloads each day.
• Update customers and clients following visits, including outcomes, next steps, and new appointments
• Raise and track material orders required for work tasks, coordinating with stores and suppliers.
• Prepare reports following callouts and chargeable works, assisting with approvals and invoicing packs as needed.
• Maintain accurate and compliant records and systems.

Person Specification:

• Experience in coordinating schedules, workloads and efficient project delivery.
• Possess strong IT and database skills.
• Experience within construction, engineering, or technical industries.
• Knowledge of compliance, health & safety, or quality systems is desirable.

Benefits:

• Life insurance
• Company pension
• 25 days holiday + bank holidays
• Private medical insurance
• Health & wellbeing programme
• Cycle to work scheme

Please note: We can only accept applicants who have the full Right To Work in the UK and live within a 30 to 45 minute commute to the Thanet area.

Email: (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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