Service Coordinator

Job Title: Service Coordinator

Location: Havant, Hampshire

Job Type: Permanent

Overview:

Unify are thrilled to be recruiting for a Service Coordinator to join a UK independent organisation, operating within a nationwide engineering and service-led environment for power solutions.

As Service Coordinator, you will play a key role in the day-to-day operation of the service function. Acting as a central point of contact for customers and field-based engineers, this role is critical to always ensuring smooth service delivery and effective communication.

What do I need?

This role is suited to someone who is confident, adaptable, and comfortable working in a demanding, fast-paced environment. The ideal candidate will demonstrate:

• Experience in administration and account management within a customer-facing role
• Strong verbal and written communication skills
• Excellent organisational and time management abilities
• A proactive approach, with the confidence to challenge processes and ask questions
• Experience using CRM systems and managing multiple priorities
• A positive, solution-focused attitude and willingness to learn

Responsibilities:

• Managing a portfolio of customers as their main service point of contact
• Handling high volumes of inbound calls, emails, and service requests
• Scheduling and coordinating engineers across multiple locations
• Forecasting resource requirements and managing service agreements
• Supporting contract renewals and identifying opportunities for additional works
• Maintaining accurate records and reports within a CRM system
• Providing administrative support, including documentation and parts coordination
• Ensuring engineers are fully briefed with job details and access requirements

• Supporting the wider service team with documentation, parts ordering, and administrative tasks