Administrator needed in Bordon

We are looking for an experienced Business Support Associate to join our team, providing a high-quality experience to all clients and colleagues.

The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service.

As the Support Associate, you will be able to demonstrate a passion for delivering a 5 service and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team.

Mon - Fri 9am - 5.30pm

Essentials

• To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc
• To liaise with the clients around contracts/quotes/service delivery and queries
• To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary
• Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut etc)
• Assist with visits in the SAFE system and ensure accuracy in their input and closure
• Create and manage contract reports and supporting contract documentation
• To provide management information and reporting data
• Working with spreadsheet reports to analyse visit data to ensure contract requirements are met
• Deal with communications in a professional and prompt manner.
• Ensure full audit trails are maintained and evidenced where required.
• To ensure and improve quality of service through close working with operational colleagues