Service Sales Supervisor £35k 26 days A/L

Join a dynamic team as a Service Sales Supervisor, where you'll lead service sales activities and elevate customer relationships while driving revenue growth through innovative up-selling and cross-selling initiatives. You'll have the exciting opportunity to develop and refine service contract offerings, ensuring operational excellence and fostering a productive team environment. If you're a passionate leader ready to make a significant impact in a supportive and fast-paced setting, this role is perfect for you.

We've recruited for this company and client for 10+ years, they have a team that values collaboration and creativity. This company have grown by 12 employees over the past year, they have 45 employees across the UK and due to expansion, they'd like Office Angels to recruit a Service Sales Supervisor. This company believe in investing in their employees', providing ample opportunity to develop your skills and you can really make a difference to this business.

Job Title: Service Sales Supervisor

Location: Near Ashford, Kent (Your own transport is required due to the location of this company). Please note this is an office-based role (no hybrid working).

Salary: 32,000 - 35,000 DOE + 10% Bonus

Hours: Monday-Friday, 8:30am-5pm, with 1 hour for lunch

Reasons to work at this company:

• 25 days annual leave
• A day off for your birthday
• Free on-site parking
• Perkbox
• Heathshield
• Company pension
• Open plan offices, with large windows and modern office equipment
• Opportunities to develop your skills and career

As the Service Sales Supervisor, you responsibilities will be:

• Lead Service Sales Activity:
  • Be the primary commercial contact for service sales enquiries.
  • Produce and review compelling quotations for contracts, upgrades, repairs, and modernisations.
  • Engage proactively with customers for contract renewals.
  • Conduct site visits and customer meetings to build relationships and scope works.
  • Drive service revenue growth through upselling and cross-selling initiatives.
  • Maintain minimum margin discipline across all service-related sales.
• Develop and Improve Service Contract Offerings:
  • Support the evolution of service care packages to meet customer needs.
  • Collaborate with Service Delivery to align pricing, scope, SLAs, and cost structures.
  • Standardise contract formats and renewal pathways for efficiency.
  • Identify opportunities for upgraded cover and new service propositions.
• Supervise and Develop the Admin Team:
  • Provide daily guidance and oversight to the Service Repairs Administrators.
  • Ensure work quality in quotes, job packs, and renewal administration.
  • Coach team members through structured onboarding and learning progression.
  • Set clear expectations and workflows to minimise errors.
  • Encourage strong system usage and CRM discipline.
• Ensure Operational and Process Excellence:
  • Ensure all quotations are accurately costed and formatted correctly.
  • Guarantee job packs are created and delivered to the Service Desk within 24 hours.
  • Maintain accurate data and reporting across CRM and service systems.
  • Drive continuous improvement in admin processes and customer communication.
  • Foster good internal communication between Sales, Service Desk, and Field Engineers.
• Reporting & Performance:
  • Maintain a live view of pipeline, conversion rates, and contract performance.
  • Provide weekly updates to the Head of Sales with key metrics.
  • Flag risks on large contracts and customer dissatisfaction.
  • Deliver insights on improvements or opportunities within Service.

You'll be the ideal candidate for this position if you have the following:

• Previous experience in a Technical sales environment is essential
• Experience selling service & maintenance agreements
• Experience supervising, guiding and developing a team
• Experience working in a manufacturing, installation, distribution business is a distinct advantage
• An analytical mindset and attention to detail will help drive operational excellence and ensure customer satisfaction.

Next steps:

If you meet all the requirements above, we would love to hear from you - apply today! Be a part of an enthusiastic team that values innovation and excellence.

Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply)

Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.