Membership & CRM Officer

Membership & CRM Officer

Bristol (Hybrid)

£32,000

Permanent, Full-time (Part-time may be considered)

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we d love to hear from you.

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people combining advanced Excel skills and database expertise with outstanding communication and administrative skills.

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.

What You ll Do

Administer membership applications, renewals, and payments

Provide excellent support to members and delegates and respond to enquiries

Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance

Develop and generate reports and insights to inform decision-making

Support grants administration and committee processes

Collaborate across teams to improve systems and member engagement

What They re Looking For

Customer service skills and professional written and verbal communication

Proficiency with Microsoft suite

Advanced Excel skills (Power BI experience is a bonus)

Proven experience managing and developing CRM systems and complex databases

Strong organisational skills and attention to detail

Customer-focused mindset with the ability to build positive relationships

Experience in membership/subscription administration or similar is desirable

Why Join Them?

Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)

Flexitime system

26 days annual leave minimum, plus bank holidays

Health and Wellbeing Cash Plan private GP, cash back for dentist, opticians, physio and more

Salary Extras scheme

Refer a friend scheme

Employee Assistance Programme

Be part of a charity that makes a difference in healthcare

Collaborative and supportive team environment

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.