Communications & Marketing Manager

Communications & Marketing Manager

Location: Belfast (hybrid working available in line with business needs)

Hours: 37.5 hours per week (30 hours considered for the right candidate)

Contract: Permanent, after successful probation period

Salary: 35,000 - 45,000

Reports to: Chief Executive

About Us

At Children's Heartbeat Trust, we're powered by passion, purpose, and people. We support children and young people living with congenital heart disease (CHD) and their families - walking with them from diagnosis right through to adulthood, providing emotional, social, and financial support every step of the way.

We're a small, creative, and committed team with big ambitions and even bigger hearts - and we're looking for a Marketing & Communications Manager who's ready to roll up their sleeves, jump in, and help us tell our story in bold, inspiring ways.

About the Role

This is a role for a storyteller, creative thinker, and all-round communicator who wants to make a genuine difference.

Are you a storyteller who can turn real moments into meaningful messages? Someone who understands the strategy and the sparkle behind powerful campaigns?

This is your opportunity to lead and shape how Children's Heartbeat Trust connects, engages, and grows.

You'll be the driving force behind how we connect with the world - creating campaigns that stop the scroll, capture hearts, and shine a light on the incredible children, young people, and families we support.

From heartfelt interviews and family stories to digital campaigns, events, and PR moments - you'll help share the warmth, energy, and impact of our work across Northern Ireland.

You'll also get out and about, attending our family and youth events to capture the energy, joy, and real-life impact of what we do - camera at the ready!

It's a hands-on, creative role that blends strategy with storytelling and gives you the privilege of seeing our impact first-hand.

To succeed, you'll need to be confident, flexible, people-focused - and a real team player. You'll also need to be able to drive and have access to a car, as this role will take you right to the heart of our community across Northern Ireland.

What You'll Do

Lead, Create & Inspire

• Develop and deliver vibrant, engaging campaigns that tell our story and inspire people to get involved.
• Be our brand guardian - ensuring everything we do looks, feels, and sounds like Children's Heartbeat Trust.
• Write and design captivating content for social media, our website, newsletters, and publications.
• Bring our work to life through video, photography, and digital storytelling.
• Turn our impact data and family experiences into powerful stories that showcase why our work matters.

Digital & Media Magic

• Manage and grow our social media presence across all platforms with creativity, care, and purpose.
• Create content that's on-trend, heartfelt, and shareable.
• Deliver paid advertising campaigns that drive engagement and fundraising results.
• Keep our website fresh, user-friendly, and SEO-optimised.
• Build great relationships with media contacts, write press releases, and help tell our story across TV, radio, and print.

Collaborate & Connect

• Work closely with our Fundraising Team to develop creative campaigns that boost donations and partnerships.
• Partner with our Support Services and Research and Public Affairs Teams to amplify family voices and share impact stories with authenticity and empathy.
• Support internal communications to ensure everyone in the team feels connected and confident in our messaging.
• Provide training to help colleagues champion our brand and communications effectively.

Analyse, Learn & Grow

• Track, measure, and report on campaign performance and media coverage.
• Keep an eye on emerging trends and creative opportunities.
• Manage your communications and marketing budget to get the best results with flair and efficiency.
• Keep your finger on the pulse - staying on top of trends, tools, and opportunities to keep CHT's communications fresh and effective.

About You

You're a creative all-rounder - equal parts strategist, content creator, and storyteller. You're someone who brings warmth, energy, and professionalism to everything you do.

You love variety, you love people, and you love a good story that makes a real difference.

You'll Bring:

• A relevant third-level qualification (or equivalent experience) and proven experience in communications or marketing.
• An evidenced knack for storytelling and copywriting that connects emotionally and inspires action.
• Experience managing social media and digital content across multiple platforms.
• Experience in video creation, Facebook and Google Ads.
• Confidence with tools like Canva, Photoshop, and video editing software.
• Strong media relations skills and experience securing coverage.
• A creative, proactive, can-do attitude - you make things happen!
• The ability to drive and access to a car (essential for travel to events and families across NI).

Bonus Points for:

• Experience in the charity or non-profit world.
• Membership of CIPR or CIM.

Who You Are

• Creative & Curious: You bring ideas to life and stay ahead of the trends.
• Friendly & Empathetic: You tell stories with heart and authenticity.
• Hands-on & Proactive: You jump in, collaborate, and make things happen.
• Confident & Flexible: You're comfortable adapting to new opportunities and challenges.
• Team Player: You thrive in a close-knit, mission-driven team where everyone supports each other.

Why You'll Love Working Here

This isn't just another communications and marketing job - it's a chance to see your work make a real, human impact. You'll meet incredible families, attend joyful events, and have the unique privilege of capturing and sharing the stories that show the true heartbeat of our charity.

You'll join a small, creative, and passionate team who'll support you, trust you, and celebrate your ideas.

Every day will be different, and every story you tell will matter.

How to Apply

Visit our website for the Future Team Member pack.

If you're ready to bring your creativity, energy, and storytelling flair to a charity that truly makes a difference - we'd love to hear from you.

Send your CV and cover letter detailing why you're excited to work with us via clicking the APPLY BUTTON by Monday 2nd February 10am. Late applications will not be considered.

Bring your creativity. Share our heartbeat. Help us tell stories that change lives.

This job description is not intended to be restrictive or exhaustive; the role may evolve with time.