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head of customer success
Senior Scientist
Cambrex Corp. Easter Howgate, Midlothian
Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs. Your Work Matters. At Cambrex, we strive to build a culture where all colleagues have the opportunity to: engage in work that matters to our customers and the patients they serve learn new skills and enjoy new experiences in an engaging and safe environment strengthen connections with coworkers and the community We're committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. Your Future Matters. Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today! Job Overview The main purpose of the Crystallisation Scientist is to carry out crystallisation scale-up development projects to the highest technical standards, on the Active Pharmaceutical Ingredients (APIs) of SFS clients. These projects will be progressed from multi gram scale up to kilogram scale, where the process will be technology transferred to full scale manufacturing. Also, to facilitate closure of projects with minimal lead-time, whilst maintaining compliance to quality and safety systems, so that clients can progress development of their product / API. Responsibilities The Crystallisation Scientist is responsible for the organisation and performance of all crystallisation process development projects including characterisation of samples generated and provided by clients. The crystallisation scientist is expected to deal with a demanding and unrelenting workload whilst maintaining a high standard of work. As such, they must be well organised and capable of prioritising and responding to a number of deliverables from a range of clients. The Crystallisation Scientist is expected to be competent in the underlying science of process and scale-up crystallisation, having experience of crystallisation pathways such as cooling crystallisation, anti-solvent crystallisation etc. at gram and ideally kg scale. The Crystallisation Scientist is expected to be experienced in using controlled lab reactors (CLRs) in conjunction with heater/chiller units and overhead stirrers to manipulate crystallisation systems to optimise: purities, yields, particle size distributions or any other client specific objectives. A working knowledge of current PAT technology is required, such as Blaze metric, FBRM, Raman and others. This is essential to understand and characterise the crystallisation system and MSZW (metastable zone width) for further optimisation and eventually technology transfer. The Crystallisation Scientist is expected to be competent in a wide variety of analyses using an extensive range of different techniques including specialist areas such as - DVS; XRPD; TG/DTA; DSC and more general areas including spectroscopic and wet chemistry methods. Qualifications / Skills Possess excellent oral and written communication skills. Be well organised and able to manage high workloads. Able to meet deadlines and plan one's own work effectively. Possess good problem-solving skills. Be commercially aware of business development needs. Education, Experience & Licensing Requirements Masters / PhD in chemistry or chemical engineering. 2-5 years of experience preferred. Familiar with working within ISO9001 and/or cGMP quality standards. Experience in working independently and within a team in an R&D environment. Experience with working safely in a lab environment and adhering to local SHE policies. Able to participate in client meetings and discuss technical data clearly and succinctly. Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affimation Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status or other characteristics protected by federal, state, and/or local law.
Mar 12, 2026
Full time
Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs. Your Work Matters. At Cambrex, we strive to build a culture where all colleagues have the opportunity to: engage in work that matters to our customers and the patients they serve learn new skills and enjoy new experiences in an engaging and safe environment strengthen connections with coworkers and the community We're committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. Your Future Matters. Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today! Job Overview The main purpose of the Crystallisation Scientist is to carry out crystallisation scale-up development projects to the highest technical standards, on the Active Pharmaceutical Ingredients (APIs) of SFS clients. These projects will be progressed from multi gram scale up to kilogram scale, where the process will be technology transferred to full scale manufacturing. Also, to facilitate closure of projects with minimal lead-time, whilst maintaining compliance to quality and safety systems, so that clients can progress development of their product / API. Responsibilities The Crystallisation Scientist is responsible for the organisation and performance of all crystallisation process development projects including characterisation of samples generated and provided by clients. The crystallisation scientist is expected to deal with a demanding and unrelenting workload whilst maintaining a high standard of work. As such, they must be well organised and capable of prioritising and responding to a number of deliverables from a range of clients. The Crystallisation Scientist is expected to be competent in the underlying science of process and scale-up crystallisation, having experience of crystallisation pathways such as cooling crystallisation, anti-solvent crystallisation etc. at gram and ideally kg scale. The Crystallisation Scientist is expected to be experienced in using controlled lab reactors (CLRs) in conjunction with heater/chiller units and overhead stirrers to manipulate crystallisation systems to optimise: purities, yields, particle size distributions or any other client specific objectives. A working knowledge of current PAT technology is required, such as Blaze metric, FBRM, Raman and others. This is essential to understand and characterise the crystallisation system and MSZW (metastable zone width) for further optimisation and eventually technology transfer. The Crystallisation Scientist is expected to be competent in a wide variety of analyses using an extensive range of different techniques including specialist areas such as - DVS; XRPD; TG/DTA; DSC and more general areas including spectroscopic and wet chemistry methods. Qualifications / Skills Possess excellent oral and written communication skills. Be well organised and able to manage high workloads. Able to meet deadlines and plan one's own work effectively. Possess good problem-solving skills. Be commercially aware of business development needs. Education, Experience & Licensing Requirements Masters / PhD in chemistry or chemical engineering. 2-5 years of experience preferred. Familiar with working within ISO9001 and/or cGMP quality standards. Experience in working independently and within a team in an R&D environment. Experience with working safely in a lab environment and adhering to local SHE policies. Able to participate in client meetings and discuss technical data clearly and succinctly. Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affimation Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status or other characteristics protected by federal, state, and/or local law.
Sky
Digital CX Design Lead
Sky Leatherhead, Surrey
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 12, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Research Scientist, LLM Agents (Foundational Research)
Refinitiv
# Our Privacy Statement & Cookie Policy Foundational Research is the dedicated core Machine Learning research division of Thomson Reuters. We are focused on research and development, with a particular focus on advanced algorithms and training techniques for Large Language Models (LLMs). We are building a strong foundation of research capabilities across different areas and are looking for scientists who participate in designing, coding, conducting experiments, translating findings into concrete deliverables and engaging with the academic community. Our focus areas are: LLM Training (Continued Pretraining, Instruction Tuning, Reinforcement Learning Alignment, Distributed Training, Efficient ML techniques) Post-training techniques for planning, reasoning & complex workflows (e.g., Reasoning Models, LLMs + Knowledge Graphs, Test time compute, CoT pipelines, Tool use & API calling, etc.) Data-centric Machine Learning (Synthetic Data, Curriculum Learning, Learned datamixtures, etc.) Evaluation (Benchmarks, Human-in-the-loop, red teaming/Adversarial Testing, Hallucination detection, )We work collaboratively both with TR Labs (TR's applied research division), academic partners at world-leading research institutions and subject matter experts with decades of experience. We experiment, prototype, test, and deliver ideas in the pursuit of smarter and more valuable models trained on an unprecedented wealth of data and powered by stateof-the-art technical infrastructure. Through our unique institutional experience, we have access to an unprecedented number of subject matter experts involved in data collection, testing and evaluation of trained models. As a Research Scientist, you will play a key part in a diverse global team of experts. We hire world-leading specialists in ML/NLP/GenAI, as well as Engineering, to drive the company's leading internal AI model development. You will have the opportunity to publish your research findings as well as contribute to our proprietary AI model research & development. Thomson Reuters Labs is known for consistently delivering successful data- driven ML solutions in pursuit of academic excellence and support of high-growth products that serve Thomson Reuters customers in new and exciting ways. About the role In this opportunity, as a Research Scientist you will: Innovate: You will innovate and create new state-of-the-art Agent AI/LLM Agent approaches at the cutting edge of AI research. You will contribute ideas and work on solving real-world challenges using a wealth of data in agentic contexts. Experiment and Develop: You are involved in the entire research & model development lifecycle, brainstorming, coding, testing, and delivering high-quality reports at leading international academic conferences. Collaborate: Working on a collaborative global team of research engineers both within Thomson Reuters and our academic patterns at world-leading universities. Communicate: Actively engage in sharing our technical findings with the wider community through contributions to seminars, lectures, conferences and/or the sharing of publications and/or technical assets (data & models). About you You're a fit for the role if your background includes: Required qualifications: Completed or in the process of obtaining PhD in a relevant discipline. First-author publications in top-tier conferences (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, ICLR) with specific focus on agent systems, tool use, or multi-agent coordination Familiarity with one or more deep learning frameworks (e.g. pytorch, jax, tensorflow, ) Excellent communication skills to report and present research findings and developments clearly, both orally and in writing. Curious and innovative disposition capable of devising novel, well-founded algorithmic solutions to relevant problems. Self-driven attitude and ability of working with limited supervision. Comfortable in working in fast-paced, agile environments, managing uncertainty and ambiguity Preferred qualifications : High-impact publications in top-tier conferences or other influence in the research community. Experience in ML Research beyond completing a PhD (e.g. supervision, industry experience, leading academic initiatives, ). Extensive experience with deep learning frameworks and large-scale model training. Extensive experience working on agent-based systems, tool-using AI, or multi-agent coordination in LLM contexts (e.g. startup, industry, or extensive open-source experience). Strong software and/or infrastructure engineering skills and ensuring well-managed software delivery, as evidenced by code contributions to popular open-source libraries or writing production code. Experience training large-scale models over distributed nodes with cloud tools and providers such as Amazon AWS, MS Azure, LambdaLabs or Google Cloud. You will enjoy: Learning and development: On-the-job coaching and learning as well as the opportunity to work with cutting-edge methods and technologies. Plenty of data, compute, and high-impact problems: Our scientists and engineers get to explore large datasets and discover new capabilities and insights. Thomson Reuters is best known for the globally respected Reuters News agency, but our company is also the leading source of information for legal, corporate, and tax & accounting professionals. We have over 60,000 TBs worth of legal, regulatory, news, and tax data. We also provide access to all major cloud computing platforms to our researchers and engineers. Competitive compensation & benefits packages: The opportunity to earn while learning new skills Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together
Mar 12, 2026
Full time
# Our Privacy Statement & Cookie Policy Foundational Research is the dedicated core Machine Learning research division of Thomson Reuters. We are focused on research and development, with a particular focus on advanced algorithms and training techniques for Large Language Models (LLMs). We are building a strong foundation of research capabilities across different areas and are looking for scientists who participate in designing, coding, conducting experiments, translating findings into concrete deliverables and engaging with the academic community. Our focus areas are: LLM Training (Continued Pretraining, Instruction Tuning, Reinforcement Learning Alignment, Distributed Training, Efficient ML techniques) Post-training techniques for planning, reasoning & complex workflows (e.g., Reasoning Models, LLMs + Knowledge Graphs, Test time compute, CoT pipelines, Tool use & API calling, etc.) Data-centric Machine Learning (Synthetic Data, Curriculum Learning, Learned datamixtures, etc.) Evaluation (Benchmarks, Human-in-the-loop, red teaming/Adversarial Testing, Hallucination detection, )We work collaboratively both with TR Labs (TR's applied research division), academic partners at world-leading research institutions and subject matter experts with decades of experience. We experiment, prototype, test, and deliver ideas in the pursuit of smarter and more valuable models trained on an unprecedented wealth of data and powered by stateof-the-art technical infrastructure. Through our unique institutional experience, we have access to an unprecedented number of subject matter experts involved in data collection, testing and evaluation of trained models. As a Research Scientist, you will play a key part in a diverse global team of experts. We hire world-leading specialists in ML/NLP/GenAI, as well as Engineering, to drive the company's leading internal AI model development. You will have the opportunity to publish your research findings as well as contribute to our proprietary AI model research & development. Thomson Reuters Labs is known for consistently delivering successful data- driven ML solutions in pursuit of academic excellence and support of high-growth products that serve Thomson Reuters customers in new and exciting ways. About the role In this opportunity, as a Research Scientist you will: Innovate: You will innovate and create new state-of-the-art Agent AI/LLM Agent approaches at the cutting edge of AI research. You will contribute ideas and work on solving real-world challenges using a wealth of data in agentic contexts. Experiment and Develop: You are involved in the entire research & model development lifecycle, brainstorming, coding, testing, and delivering high-quality reports at leading international academic conferences. Collaborate: Working on a collaborative global team of research engineers both within Thomson Reuters and our academic patterns at world-leading universities. Communicate: Actively engage in sharing our technical findings with the wider community through contributions to seminars, lectures, conferences and/or the sharing of publications and/or technical assets (data & models). About you You're a fit for the role if your background includes: Required qualifications: Completed or in the process of obtaining PhD in a relevant discipline. First-author publications in top-tier conferences (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, ICLR) with specific focus on agent systems, tool use, or multi-agent coordination Familiarity with one or more deep learning frameworks (e.g. pytorch, jax, tensorflow, ) Excellent communication skills to report and present research findings and developments clearly, both orally and in writing. Curious and innovative disposition capable of devising novel, well-founded algorithmic solutions to relevant problems. Self-driven attitude and ability of working with limited supervision. Comfortable in working in fast-paced, agile environments, managing uncertainty and ambiguity Preferred qualifications : High-impact publications in top-tier conferences or other influence in the research community. Experience in ML Research beyond completing a PhD (e.g. supervision, industry experience, leading academic initiatives, ). Extensive experience with deep learning frameworks and large-scale model training. Extensive experience working on agent-based systems, tool-using AI, or multi-agent coordination in LLM contexts (e.g. startup, industry, or extensive open-source experience). Strong software and/or infrastructure engineering skills and ensuring well-managed software delivery, as evidenced by code contributions to popular open-source libraries or writing production code. Experience training large-scale models over distributed nodes with cloud tools and providers such as Amazon AWS, MS Azure, LambdaLabs or Google Cloud. You will enjoy: Learning and development: On-the-job coaching and learning as well as the opportunity to work with cutting-edge methods and technologies. Plenty of data, compute, and high-impact problems: Our scientists and engineers get to explore large datasets and discover new capabilities and insights. Thomson Reuters is best known for the globally respected Reuters News agency, but our company is also the leading source of information for legal, corporate, and tax & accounting professionals. We have over 60,000 TBs worth of legal, regulatory, news, and tax data. We also provide access to all major cloud computing platforms to our researchers and engineers. Competitive compensation & benefits packages: The opportunity to earn while learning new skills Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together
Zachary Daniels Recruitment
Senior Ecommerce Manager
Zachary Daniels Recruitment City, Manchester
Senior Ecommerce Manager Sports Apparel Retailer North West Zachary Daniels Recruitment is delighted to be supporting this fabulous UK success story, a business that has grown exponentially within the sports apparel industry over the last 5 years, with the appointment of an experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial acumen, strategic planning, data-led decision making and hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 4+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital trading levers. Analytical mindset with the ability to translate data into actions. Comfortable working in a fast-paced, growing brand environment. Strong communication skills, able to collaborate across marketing, ops, and creative teams. Strong commercial mindset with a track record of delivering results. Salary/Package: Competitive salary. Sliding scale annual bonus scheme. Flexible working hours. Enhanced employer pension contributions. Private healthcare. 26 days holidays plus bank holidays. 40% staff discount. Death in service scheme: 4x annual salary payout. Free on-site gym. Free on-site EV chargers. BH34504
Mar 12, 2026
Full time
Senior Ecommerce Manager Sports Apparel Retailer North West Zachary Daniels Recruitment is delighted to be supporting this fabulous UK success story, a business that has grown exponentially within the sports apparel industry over the last 5 years, with the appointment of an experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial acumen, strategic planning, data-led decision making and hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 4+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital trading levers. Analytical mindset with the ability to translate data into actions. Comfortable working in a fast-paced, growing brand environment. Strong communication skills, able to collaborate across marketing, ops, and creative teams. Strong commercial mindset with a track record of delivering results. Salary/Package: Competitive salary. Sliding scale annual bonus scheme. Flexible working hours. Enhanced employer pension contributions. Private healthcare. 26 days holidays plus bank holidays. 40% staff discount. Death in service scheme: 4x annual salary payout. Free on-site gym. Free on-site EV chargers. BH34504
Hays Specialist Recruitment Limited
MRICS Corporate Landlord Manager - Asset amanagement
Hays Specialist Recruitment Limited Leicester, Leicestershire
Commissioning Manager - Real EstateProperty ServicesHybrid Working We are seeking a highly experienced Commissioning Manager - Corporate Estate to lead, direct and drive the management of the Council's Corporate Estate, ensuring assets are managed proactively, efficiently and in full compliance with the Corporate Asset Management Plan.You will lead the development of strategies and estate management plans on behalf of client departments (e.g. adult care, education, social services), translating corporate and service priorities into deliverable, value for money outcomes. This is a key senior role requiring strong commercial acumen, strategic leadership and the ability to operate effectively within a political and public sector environment. Key ResponsibilitiesLead the delivery of corporate estate management, ensuring Council properties are managed optimally and customer and stakeholder expectations are met.Drive the implementation of a Corporate Landlord Model across the portfolio to improve efficiency, reduce costs and align property decisions with corporate priorities.Lead the development of estate strategies and plans for Client Departments, including business case preparation, consideration of capital and revenue affordability, and commissioning delivery through to completion. Ensure corporate annual valuations are completed accurately and within required timescales.Ensure all statutory, legal and regulatory obligations are met, including appropriate consents and agreements prior to the commencement of any building works.Provide strategic asset management and development advice to elected Members, senior officers, stakeholders and external partners, including deputising for the Head of Service when required.Oversee performance management of the operational estate, driving continuous improvement and ensuring robust reporting to the Corporate Property Steering Group, government departments and other stakeholders.Effectively manage people, ICT, budgets and property resources, including oversight of risk management within the service area.Manage and monitor the Estates budget, producing accurate and timely management information.Cultivate and embed best practice in estates management, leading the development of robust procedures and professional standards.Lead the coordination of consultants, stakeholders and legal professionals, ensuring compliance with procurement requirements.Ensure accurate and timely recording of management information using Asset Management Systems, CAD, GIS and related software.QualificationsA relevant degree & Membership or Fellowship of the Royal Institution of Chartered Surveyors (RICS)Experience RequiredSubstantial, demonstrable experience of leading and delivering estates management across a varied operational portfolio, including compliance, valuations, rating, dilapidations, financial management, planning, construction, strategy formulation and implementation.Senior level experience of operational estate management and valuation within a complex organisational environment.Proven success in developing, managing and delivering capital and revenue programmes and budgets.Experience of leading best practice and driving continuous improvementGood working knowledge of the Procurement Act and its application to real estate.Experience of developing and maintaining effective partnerships with external organisations.Strong experience in the use of data and asset management systems to support high performance and evidence-based decision-making.KnowledgeIn-depth knowledge of operational real estate management for effective portfolio delivery.Extensive knowledge of landlord and tenant law, with a good understanding of national and local planning legislation and policies.Strong understanding of the public sector operating environment, including the drivers for transformation and change in local government and their impact on councils and partners What you'll get in return Competitive Salary - £55-61000Local authority pension schemeGenerous annual leaveEmployee benefit packageHybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 12, 2026
Full time
Commissioning Manager - Real EstateProperty ServicesHybrid Working We are seeking a highly experienced Commissioning Manager - Corporate Estate to lead, direct and drive the management of the Council's Corporate Estate, ensuring assets are managed proactively, efficiently and in full compliance with the Corporate Asset Management Plan.You will lead the development of strategies and estate management plans on behalf of client departments (e.g. adult care, education, social services), translating corporate and service priorities into deliverable, value for money outcomes. This is a key senior role requiring strong commercial acumen, strategic leadership and the ability to operate effectively within a political and public sector environment. Key ResponsibilitiesLead the delivery of corporate estate management, ensuring Council properties are managed optimally and customer and stakeholder expectations are met.Drive the implementation of a Corporate Landlord Model across the portfolio to improve efficiency, reduce costs and align property decisions with corporate priorities.Lead the development of estate strategies and plans for Client Departments, including business case preparation, consideration of capital and revenue affordability, and commissioning delivery through to completion. Ensure corporate annual valuations are completed accurately and within required timescales.Ensure all statutory, legal and regulatory obligations are met, including appropriate consents and agreements prior to the commencement of any building works.Provide strategic asset management and development advice to elected Members, senior officers, stakeholders and external partners, including deputising for the Head of Service when required.Oversee performance management of the operational estate, driving continuous improvement and ensuring robust reporting to the Corporate Property Steering Group, government departments and other stakeholders.Effectively manage people, ICT, budgets and property resources, including oversight of risk management within the service area.Manage and monitor the Estates budget, producing accurate and timely management information.Cultivate and embed best practice in estates management, leading the development of robust procedures and professional standards.Lead the coordination of consultants, stakeholders and legal professionals, ensuring compliance with procurement requirements.Ensure accurate and timely recording of management information using Asset Management Systems, CAD, GIS and related software.QualificationsA relevant degree & Membership or Fellowship of the Royal Institution of Chartered Surveyors (RICS)Experience RequiredSubstantial, demonstrable experience of leading and delivering estates management across a varied operational portfolio, including compliance, valuations, rating, dilapidations, financial management, planning, construction, strategy formulation and implementation.Senior level experience of operational estate management and valuation within a complex organisational environment.Proven success in developing, managing and delivering capital and revenue programmes and budgets.Experience of leading best practice and driving continuous improvementGood working knowledge of the Procurement Act and its application to real estate.Experience of developing and maintaining effective partnerships with external organisations.Strong experience in the use of data and asset management systems to support high performance and evidence-based decision-making.KnowledgeIn-depth knowledge of operational real estate management for effective portfolio delivery.Extensive knowledge of landlord and tenant law, with a good understanding of national and local planning legislation and policies.Strong understanding of the public sector operating environment, including the drivers for transformation and change in local government and their impact on councils and partners What you'll get in return Competitive Salary - £55-61000Local authority pension schemeGenerous annual leaveEmployee benefit packageHybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Success Manager
Reapit
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Mar 12, 2026
Full time
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
MMP Consultancy
Head of Customer Services
MMP Consultancy
MMP Consultancy are working with a fantastic organisation to recruit a Head of Customer Service to join them, in North London. Salary: 60,000 to 65,0000 Per Annum Key Responsibilities: Currently we measure for 80% of calls to be answered and emails to be responded to within 10 working days. The post holder should drive improvements in this area to reduce call wait times and faster email replies. Ensuring effective staff and performance management so that all staff meet operational performance and behavioural expectations, maintaining high morale and a team who thrive with tailored personal development, and who are proud advocates for our customers. Work-flows, scripts and information banks developed and implemented to remove inefficiencies and enable most enquiries to be dealt with at first point of contact. Service model regularly reviewed and improved on the basis of resident feedback, patterns of demand and using data/trends to drive improvements. Developing a 'house style' of written communication in conjunction with our Communications Team which is warm, empathetic and clear. Developing a process to deliver written operational communications for other departments where customer updates are required, creating consistency and operational success. To manage the customer services team to deliver professional, friendly and helpful multi-channel interactions. To work with colleagues to deliver seamless end to end resident centred services using workflow and telephony systems to drive excellence and consistency. Ensure that resident contacts, system and database records, repairs orders and other processes are managed with high levels of accuracy and that quality assurance is in place to guarantee this. Improved call answering / wait times and reduced email response times Reduced complaints at stage 1 and stage 2. Manage the service resolution team ensuring complaints are responded to within 10 working days and that the response is clear and that all relevant service leads are managing the delivery of an appropriate resolution To ensure that all resources are used effectively to deliver resident satisfaction, quality and value for money. To contribute to the effective running of the Housing directorate To provide leadership to staff, maximising resources available and operating within equal opportunities policy and procedures Requirements: Experience of using a wide range of contact centre technologies and implementing new systems. 3 years' experience in a senior management customer service role and contact centre background. Experience of working with performance data to drive improvements. Experience of managing hybrid teams and Team Leaders in a multi-channel environment. You should be able to demonstrate a knowledge of regulatory and ombudsman requirements. Experience of managing customer complaints and resolution.
Mar 12, 2026
Full time
MMP Consultancy are working with a fantastic organisation to recruit a Head of Customer Service to join them, in North London. Salary: 60,000 to 65,0000 Per Annum Key Responsibilities: Currently we measure for 80% of calls to be answered and emails to be responded to within 10 working days. The post holder should drive improvements in this area to reduce call wait times and faster email replies. Ensuring effective staff and performance management so that all staff meet operational performance and behavioural expectations, maintaining high morale and a team who thrive with tailored personal development, and who are proud advocates for our customers. Work-flows, scripts and information banks developed and implemented to remove inefficiencies and enable most enquiries to be dealt with at first point of contact. Service model regularly reviewed and improved on the basis of resident feedback, patterns of demand and using data/trends to drive improvements. Developing a 'house style' of written communication in conjunction with our Communications Team which is warm, empathetic and clear. Developing a process to deliver written operational communications for other departments where customer updates are required, creating consistency and operational success. To manage the customer services team to deliver professional, friendly and helpful multi-channel interactions. To work with colleagues to deliver seamless end to end resident centred services using workflow and telephony systems to drive excellence and consistency. Ensure that resident contacts, system and database records, repairs orders and other processes are managed with high levels of accuracy and that quality assurance is in place to guarantee this. Improved call answering / wait times and reduced email response times Reduced complaints at stage 1 and stage 2. Manage the service resolution team ensuring complaints are responded to within 10 working days and that the response is clear and that all relevant service leads are managing the delivery of an appropriate resolution To ensure that all resources are used effectively to deliver resident satisfaction, quality and value for money. To contribute to the effective running of the Housing directorate To provide leadership to staff, maximising resources available and operating within equal opportunities policy and procedures Requirements: Experience of using a wide range of contact centre technologies and implementing new systems. 3 years' experience in a senior management customer service role and contact centre background. Experience of working with performance data to drive improvements. Experience of managing hybrid teams and Team Leaders in a multi-channel environment. You should be able to demonstrate a knowledge of regulatory and ombudsman requirements. Experience of managing customer complaints and resolution.
Thrifty Car & Van Rental
Sales Administrator
Thrifty Car & Van Rental Exeter, Devon
Are you looking to start a career in the Car and Van Rental Industry? Switch Car and Van Rental are recruiting for a Car Sales Administrator based at our Head Office in Exeter. As a Car Sales Administrator, you will deal with customers via email correspondence or over the telephone. At Switch Car and Van Rental, our colleagues work hard to deliver exceptional Sales, and we drive for success by deliv click apply for full job details
Mar 12, 2026
Full time
Are you looking to start a career in the Car and Van Rental Industry? Switch Car and Van Rental are recruiting for a Car Sales Administrator based at our Head Office in Exeter. As a Car Sales Administrator, you will deal with customers via email correspondence or over the telephone. At Switch Car and Van Rental, our colleagues work hard to deliver exceptional Sales, and we drive for success by deliv click apply for full job details
Sky
Lead Service Designer - Digital CX
Sky Maidenhead, Berkshire
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Pod Talent Ltd
Customer Service Team Lead
Pod Talent Ltd Maidenhead, Berkshire
Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000 Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business! Day to day responsibilities: Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews Liaising with B2B customers and acting as a key point of contact for any escalations Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels Develop customer service procedures, suggesting implementations and process improvements In order to be successful: 3+ years in a customer service team lead role, within a B2B FMCG environment Experience working with retailers, wholesalers, convenience Strong communication and problem solving skills An ambitious, positive can-do attitude! Able to visit 3PL warehouses on a twice- monthly basis Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.
Mar 11, 2026
Full time
Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000 Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business! Day to day responsibilities: Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews Liaising with B2B customers and acting as a key point of contact for any escalations Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels Develop customer service procedures, suggesting implementations and process improvements In order to be successful: 3+ years in a customer service team lead role, within a B2B FMCG environment Experience working with retailers, wholesalers, convenience Strong communication and problem solving skills An ambitious, positive can-do attitude! Able to visit 3PL warehouses on a twice- monthly basis Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.
SF Recruitment
Head of Commercial Finance
SF Recruitment Watford, Hertfordshire
SF Executive is partnered with a private equity backed, manufacturing business that is seeking a Head of Commercial Finance (HCF). You will report to Chief Commercial Officer (CCO) and have a dotted line to the Chief Financial Officer (CFO). The HCF must thrive in an ultra-fast-paced, dynamic environment, demonstrating agility, resilience, and the ability to robustly challenge and influence senior stakeholders. The role demands superior analytical capabilities, a relentless focus on profitable growth and cash generation, and the ability to lead a lean, high-performing team The HCF will be responsible for the following. - Accountable for the commercial financial strategy for the business and supporting the CCO in financial value creation - Oversee weekly and monthly operations financial reporting processes, ensuring accuracy and timeliness and which are action-oriented - Design, implement and continuously improve reporting system throughout the business to ensure that stakeholders get the right data and insights in a timely and actionable manner - Responsible for the commercial budget and forecasting process, including sales, trade promotions, gross margins and marketing spend - Working with the Group Financial Control, ensure ongoing monitoring of key controls in the areas of commercial finance to provide reasonable assurance to the board that the system of internal controls is fit for purpose - Ensure appropriate business partnering capability to ensure in equal measures, both support and constructively challenge to the commercial organisation - Support the customer negotiations that the commercial function undertakes, by providing a data-driven approach and scenario analysis - Perform ROI and payback analysis to ensure constant value creation - Ensure full understanding of margin drivers and to highlight/advise stakeholders on margin variances and how to capitalise/correct on margin trends. - Working with the Head of Shared Service in terms of driving working capital improvements in the area of debtor management - Ensure robust processes in the way that commercial finance functions. Advising the commercial function in terms of wider process improvements The successful HCR will be a qualified (ACA/ACCA/ACMA) and experienced finance lead. You will have worked within a manufacturing environment and you will have ideally been exposed to the pace of private equity backed business. This role is being offered on a hybrid basis. The expectation is to work 4 days from site with a flexible day from home.
Mar 11, 2026
Full time
SF Executive is partnered with a private equity backed, manufacturing business that is seeking a Head of Commercial Finance (HCF). You will report to Chief Commercial Officer (CCO) and have a dotted line to the Chief Financial Officer (CFO). The HCF must thrive in an ultra-fast-paced, dynamic environment, demonstrating agility, resilience, and the ability to robustly challenge and influence senior stakeholders. The role demands superior analytical capabilities, a relentless focus on profitable growth and cash generation, and the ability to lead a lean, high-performing team The HCF will be responsible for the following. - Accountable for the commercial financial strategy for the business and supporting the CCO in financial value creation - Oversee weekly and monthly operations financial reporting processes, ensuring accuracy and timeliness and which are action-oriented - Design, implement and continuously improve reporting system throughout the business to ensure that stakeholders get the right data and insights in a timely and actionable manner - Responsible for the commercial budget and forecasting process, including sales, trade promotions, gross margins and marketing spend - Working with the Group Financial Control, ensure ongoing monitoring of key controls in the areas of commercial finance to provide reasonable assurance to the board that the system of internal controls is fit for purpose - Ensure appropriate business partnering capability to ensure in equal measures, both support and constructively challenge to the commercial organisation - Support the customer negotiations that the commercial function undertakes, by providing a data-driven approach and scenario analysis - Perform ROI and payback analysis to ensure constant value creation - Ensure full understanding of margin drivers and to highlight/advise stakeholders on margin variances and how to capitalise/correct on margin trends. - Working with the Head of Shared Service in terms of driving working capital improvements in the area of debtor management - Ensure robust processes in the way that commercial finance functions. Advising the commercial function in terms of wider process improvements The successful HCR will be a qualified (ACA/ACCA/ACMA) and experienced finance lead. You will have worked within a manufacturing environment and you will have ideally been exposed to the pace of private equity backed business. This role is being offered on a hybrid basis. The expectation is to work 4 days from site with a flexible day from home.
Adnams
Sous Chef
Adnams Southwold, Suffolk
Sous Chef What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for? We are looking for a Sous Chef who can provide the highest quality food and work closely with the Head Chef to plan and implement seasonal menu changes and drive business success. The ideal Sous will already have experience in a similar busy kitchen and use their skills to assist in the effective management, motivation, standards, and development of all Kitchen employees. You will deputise in the Head Chef's absence and ensure that the day is planned and organised for the rest of the team. Food is local and fresh, and you will manage food purchasing and stock rotation on a daily basis We need a Chef that loves the buzz of a busy kitchen, likes to understand the local's palette and can produce specials and modern classics. You will possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. You will have the ability to multitask and work efficiently under pressure. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Tips, Meals on Duty, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts! Job Types: Full-time, Permanent Pay: £36,766.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Store discount Work Location: In person
Mar 11, 2026
Full time
Sous Chef What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for? We are looking for a Sous Chef who can provide the highest quality food and work closely with the Head Chef to plan and implement seasonal menu changes and drive business success. The ideal Sous will already have experience in a similar busy kitchen and use their skills to assist in the effective management, motivation, standards, and development of all Kitchen employees. You will deputise in the Head Chef's absence and ensure that the day is planned and organised for the rest of the team. Food is local and fresh, and you will manage food purchasing and stock rotation on a daily basis We need a Chef that loves the buzz of a busy kitchen, likes to understand the local's palette and can produce specials and modern classics. You will possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. You will have the ability to multitask and work efficiently under pressure. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Tips, Meals on Duty, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts! Job Types: Full-time, Permanent Pay: £36,766.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Store discount Work Location: In person
Global Digital Franchise Lead
JD Group Plc Bury, Lancashire
A leading omni-channel retailer in the UK seeks a Head Of Digital International Franchise to drive e-commerce growth across international markets. You will manage online presence and digital strategy for Franchise partners, ensuring successful market launches and sustained growth. Candidates must have at least 5 years in senior digital roles and expertise in multi-territory operations. This position offers a vital role in shaping the digital customer journey and includes comprehensive benefits like staff discounts and development opportunities. Travel may be required.
Mar 11, 2026
Full time
A leading omni-channel retailer in the UK seeks a Head Of Digital International Franchise to drive e-commerce growth across international markets. You will manage online presence and digital strategy for Franchise partners, ensuring successful market launches and sustained growth. Candidates must have at least 5 years in senior digital roles and expertise in multi-territory operations. This position offers a vital role in shaping the digital customer journey and includes comprehensive benefits like staff discounts and development opportunities. Travel may be required.
Haringey Education Partnership
Administrative Officer
Haringey Education Partnership
Haringey Education Partnership We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people. We have member schools across Haringey, Enfield and Waltham Forest. The Role The Administrative Officer will play a key role in helping to ensure the smooth running of HEP s operations, events, and communications, and in delivering the high-quality service that underpins our success. This role reports jointly to the Operations Manager and the Head of Communications & Engagement. Key Responsibilities Administrative Support First point of contact for schools, clients, suppliers, and visitors triaging issues and responding efficiently and helpfully to queries in person, via phone, and by email Monitoring of shared email inboxes across various teams, addressing enquiries in a timely manner Work closely with the Operations, Comms and CPD teams to support projects and workstreams Event / Visitor Coordination Prepare and manage meeting rooms and training venues liaising with trainers and delegates Assist with the planning and delivery of in-person and online events, including training sessions and conferences Create event collateral in a professional and timely manner CPD Support Support with organising, hosting and managing the technical side of virtual and in-person meetings, training and webinars Support with the development of CPD promotional material including brochures and flyers Support with uploading HEPs training programme and events onto website Communications and Digital Support Website administration support, resolving member queries Help in creation and distribution of communication materials, such as flyers, newsletters, brochures,podcasts and content for social media/digital channels Work with the Communications Team to ensure consistency in tone, branding, and messaging Essential Skills and Experience Proven experience in an administrative or office support role Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders Strong IT proficiency, including Microsoft Office Suite, Google Workspace, Canva, Zoom, Monday, Adobe Suite Good numeracy and data-handling skills Ability to manage time, prioritise effectively, and work flexibly across multiple tasks A proactive, positive, and collaborative approach to work A strong commitment to improving life chances for children and young people Desirable Skills and Experience Experience of working in or with schools or education settings Experience with event coordination or customer service Familiarity with maintaining websites and basic content management systems Other information Application Process: Interested candidates should submit a CV and a covering letter detailing their suitability for the role. Interviews will be conducted as suitable candidates apply and we may hire if we find the right person before the job ad closes. Working at HEP: You will be part of a mission-driven team committed to empowering schools and improving outcomes for children and young people You will work in a supportive environment that values learning, innovation, and collaboration We offer opportunities for professional development and encourage staff to shape and grow their roles We offer 30 days annual leave and a generous pension scheme We are an 'in-person first organisation' and this role is in-person/office based, working in Hornsey, north London with the opportunity to visit our member schools and attend events/conferences as required We are actively seeking diversity of experience academically and professionally, as well as representing the different communities we serve. This position will be located in the United Kingdom and therefore a successful applicant must have the Right to Work in the UK in order to commence their employment. HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.
Mar 11, 2026
Full time
Haringey Education Partnership We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people. We have member schools across Haringey, Enfield and Waltham Forest. The Role The Administrative Officer will play a key role in helping to ensure the smooth running of HEP s operations, events, and communications, and in delivering the high-quality service that underpins our success. This role reports jointly to the Operations Manager and the Head of Communications & Engagement. Key Responsibilities Administrative Support First point of contact for schools, clients, suppliers, and visitors triaging issues and responding efficiently and helpfully to queries in person, via phone, and by email Monitoring of shared email inboxes across various teams, addressing enquiries in a timely manner Work closely with the Operations, Comms and CPD teams to support projects and workstreams Event / Visitor Coordination Prepare and manage meeting rooms and training venues liaising with trainers and delegates Assist with the planning and delivery of in-person and online events, including training sessions and conferences Create event collateral in a professional and timely manner CPD Support Support with organising, hosting and managing the technical side of virtual and in-person meetings, training and webinars Support with the development of CPD promotional material including brochures and flyers Support with uploading HEPs training programme and events onto website Communications and Digital Support Website administration support, resolving member queries Help in creation and distribution of communication materials, such as flyers, newsletters, brochures,podcasts and content for social media/digital channels Work with the Communications Team to ensure consistency in tone, branding, and messaging Essential Skills and Experience Proven experience in an administrative or office support role Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders Strong IT proficiency, including Microsoft Office Suite, Google Workspace, Canva, Zoom, Monday, Adobe Suite Good numeracy and data-handling skills Ability to manage time, prioritise effectively, and work flexibly across multiple tasks A proactive, positive, and collaborative approach to work A strong commitment to improving life chances for children and young people Desirable Skills and Experience Experience of working in or with schools or education settings Experience with event coordination or customer service Familiarity with maintaining websites and basic content management systems Other information Application Process: Interested candidates should submit a CV and a covering letter detailing their suitability for the role. Interviews will be conducted as suitable candidates apply and we may hire if we find the right person before the job ad closes. Working at HEP: You will be part of a mission-driven team committed to empowering schools and improving outcomes for children and young people You will work in a supportive environment that values learning, innovation, and collaboration We offer opportunities for professional development and encourage staff to shape and grow their roles We offer 30 days annual leave and a generous pension scheme We are an 'in-person first organisation' and this role is in-person/office based, working in Hornsey, north London with the opportunity to visit our member schools and attend events/conferences as required We are actively seeking diversity of experience academically and professionally, as well as representing the different communities we serve. This position will be located in the United Kingdom and therefore a successful applicant must have the Right to Work in the UK in order to commence their employment. HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.
Sky
Campaign Product Manager
Sky City, London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Senior Director of Product (Head of International - Real Time Operations)
Accreditation Council for Graduate Medical Education
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. The Role As Head of International - Real Time Operations, you will own the strategy and execution for expanding the Fusus platform into international markets. This role is central to ensuring that Fusus can compete, win, and deliver at scale outside the U.S., while remaining aligned with Axon's broader global product strategy. You will define the expansion and maturity model that ensures Fusus succeeds internationally, harmonizing requirements across regions while avoiding "parity for parity's sake." You will partner closely with sales leadership and new markets international leadership to understand tender pipelines and prioritize the right investments that enables Axon to win deals and delight customers, while balancing core deliverables and sustainability. This position requires a leader who can both lead directly and influence without direct authority, working across product, engineering, sales, and program teams to set strategy, make tradeoffs, and align on execution. Your Impact Define the international product strategy for Fusus, balancing competitiveness, sustainability, and scalability. Partner directly with international sales leadership to evaluate pipeline opportunities, shape tender responses, and prioritize engineering work to win deals. Harmonize requirements across countries and regions, ensuring strategic parity with U.S. markets where necessary, while building features and capabilities that truly matter for international success. Collaborate with product, engineering, and program leaders to ensure international deliverables are embedded in Axon's global roadmap. Ensure compliance with regional security, privacy, and data residency standards critical to customer trust and adoption. Drive continuous improvement in tender readiness, adoption, and customer success metrics across regions. Act as a champion for international customer and partner needs within RTO, ensuring they inform product priorities at all stages. What You'll Do Location: This role is based out of our London office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: SVP & General Manager Build strong partnerships across Axon (devices, digital evidence, productivity solutions) to deliver integrated outcomes internationally. Lead direct engagement with international customers, regulators, and partners to distill insights into product priorities. Establish a clear execution path within 90 days that defines roadmap priorities and sequencing for international expansion. Align with the Head of International (Core Products & New Markets) to ensure RTO's global efforts are consistent with company-wide strategy. Create frameworks and processes that balance local customization with global scale. Serve as a visible leader and trusted advisor for RTO's international strategy, both internally and externally. What You Bring 10+ years of product management experience in enterprise SaaS, real-time operations, VSaaS, VMS, IoT, or public safety technology. Proven success in international product leadership, including experience scaling platforms across multiple regions with diverse compliance and operational requirements. Experience partnering with sales leadership on tender-driven opportunities, translating deal pipelines into prioritized product roadmaps. Strong understanding of global compliance standards (privacy, data residency, security) and their impact on product delivery. Demonstrated ability to harmonize requirements across geographies while balancing global parity vs. regional differentiation. Excellent communication and collaboration skills; able to influence senior leaders and cross-functional teams without direct authority. Bachelor's degree required; MBA or advanced degree preferred. Who You Are Strategic Visionary: Anticipates international market needs and positions Axon ahead of competitors. Commercially Astute: Connects product strategy to tender wins, deal pipelines, and business impact. Forces Leader: Thrives in cross-functional, collaborative environments. Operationally Disciplined: Brings clarity and structure to complex, multi-region priorities. Customer-Obsessed: Ensures that every decision ladders up to better outcomes for global customers. Why Now Global demand for real-time intelligence and operational platforms is growing rapidly. Public safety and enterprise customers outside the U.S. require solutions that are secure, compliant, and scalable. This is a unique opportunity to define and lead Axon's international expansion for Real-Time Operations, directly shaping how Fusus competes and delivers worldwide-and advancing our mission to Protect Life at global scale. Benefits that Benefit You Competitive base salary and RSUs. Comprehensive pension plan with matching contribution Private health insurance & cash plans 30 days paid holiday + UK public holidays Enhanced maternity/paternity leave GymPass subscription Life assurance & income protection Career growth support and wellness resources Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent-regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances-and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Mar 11, 2026
Full time
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. The Role As Head of International - Real Time Operations, you will own the strategy and execution for expanding the Fusus platform into international markets. This role is central to ensuring that Fusus can compete, win, and deliver at scale outside the U.S., while remaining aligned with Axon's broader global product strategy. You will define the expansion and maturity model that ensures Fusus succeeds internationally, harmonizing requirements across regions while avoiding "parity for parity's sake." You will partner closely with sales leadership and new markets international leadership to understand tender pipelines and prioritize the right investments that enables Axon to win deals and delight customers, while balancing core deliverables and sustainability. This position requires a leader who can both lead directly and influence without direct authority, working across product, engineering, sales, and program teams to set strategy, make tradeoffs, and align on execution. Your Impact Define the international product strategy for Fusus, balancing competitiveness, sustainability, and scalability. Partner directly with international sales leadership to evaluate pipeline opportunities, shape tender responses, and prioritize engineering work to win deals. Harmonize requirements across countries and regions, ensuring strategic parity with U.S. markets where necessary, while building features and capabilities that truly matter for international success. Collaborate with product, engineering, and program leaders to ensure international deliverables are embedded in Axon's global roadmap. Ensure compliance with regional security, privacy, and data residency standards critical to customer trust and adoption. Drive continuous improvement in tender readiness, adoption, and customer success metrics across regions. Act as a champion for international customer and partner needs within RTO, ensuring they inform product priorities at all stages. What You'll Do Location: This role is based out of our London office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: SVP & General Manager Build strong partnerships across Axon (devices, digital evidence, productivity solutions) to deliver integrated outcomes internationally. Lead direct engagement with international customers, regulators, and partners to distill insights into product priorities. Establish a clear execution path within 90 days that defines roadmap priorities and sequencing for international expansion. Align with the Head of International (Core Products & New Markets) to ensure RTO's global efforts are consistent with company-wide strategy. Create frameworks and processes that balance local customization with global scale. Serve as a visible leader and trusted advisor for RTO's international strategy, both internally and externally. What You Bring 10+ years of product management experience in enterprise SaaS, real-time operations, VSaaS, VMS, IoT, or public safety technology. Proven success in international product leadership, including experience scaling platforms across multiple regions with diverse compliance and operational requirements. Experience partnering with sales leadership on tender-driven opportunities, translating deal pipelines into prioritized product roadmaps. Strong understanding of global compliance standards (privacy, data residency, security) and their impact on product delivery. Demonstrated ability to harmonize requirements across geographies while balancing global parity vs. regional differentiation. Excellent communication and collaboration skills; able to influence senior leaders and cross-functional teams without direct authority. Bachelor's degree required; MBA or advanced degree preferred. Who You Are Strategic Visionary: Anticipates international market needs and positions Axon ahead of competitors. Commercially Astute: Connects product strategy to tender wins, deal pipelines, and business impact. Forces Leader: Thrives in cross-functional, collaborative environments. Operationally Disciplined: Brings clarity and structure to complex, multi-region priorities. Customer-Obsessed: Ensures that every decision ladders up to better outcomes for global customers. Why Now Global demand for real-time intelligence and operational platforms is growing rapidly. Public safety and enterprise customers outside the U.S. require solutions that are secure, compliant, and scalable. This is a unique opportunity to define and lead Axon's international expansion for Real-Time Operations, directly shaping how Fusus competes and delivers worldwide-and advancing our mission to Protect Life at global scale. Benefits that Benefit You Competitive base salary and RSUs. Comprehensive pension plan with matching contribution Private health insurance & cash plans 30 days paid holiday + UK public holidays Enhanced maternity/paternity leave GymPass subscription Life assurance & income protection Career growth support and wellness resources Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent-regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances-and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Senior Programme Manager
Story Terrace Inc.
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 11, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Team Executive
Knight Frank Pte Ltd
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 11, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Sky
Senior Product Manager, Campaigns
Sky Lambeth, London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Sky
Campaign Product Manager
Sky Lambeth, London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

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