Job Description
Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology?
If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team.
As the Case Handler, you will be carrying out a range of duties, some of which have been listed below:
Role Overview
Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis.
Key Responsibilities
Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders.
Maintain the inspection scheduling calendars
Auditing inspection reports
Handling remedial process and ensuring timelines are kept
Adhere to departmental processes and procedures
Keep trackers up to date
General administration duties associated with our external partners in relation to their property health and safety audits
Responding to queries and providing accurate information
Demonstrating strong attention to detail in all tasks
Identifying and resolving issues effectively
Reviewing and auditing invoices for accuracy and compliance
Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity.
Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems.
Monitor inspection progress, follow up on pending inspections, and proactively address any delays.
Any other duties related to compliance department as the business requires
The Case Manager will be proficient in administration duties and will be accustomed to working in a fast paced team. This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential.
If you would like to apply for the Case handler role, then please do so by clicking 'apply. You can additionally reach out to Haleema for a confidential chat regarding this role.
