Society of London Theatre (SOLT) and UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators in London's West End and across the UK. Theatre and the performing arts enrich our lives, strengthen our sense of belonging, and are a cornerstone of both the levelling up and growth agendas. Alongside the social and cultural impact their members deliver, theatre is a key part of the UK's fast-growing creative industries, generating £2.39bn GVA, supporting 205,000 workers, and adding £1.94bn each year to local economies through audience spend. SOLT & UK Theatre's vision is a dynamic, sustainable and world-class theatre sector. Their mission is to champion theatre and support their members to thrive. Their shared priorities and focus are Membership, Audiences and Advocacy. As part of their continued evolution, they are seeking a Head of Membership to lead the development and delivery of SOLT & UK Theatre's membership offer, ensuring members are engaged, supported and able to thrive. Working closely with the Director of Membership & External Affairs, you will lead member engagement, services and programme activity; turning member insight and organisational priorities into high-quality, joined-up experiences. This role is central to connecting membership, advocacy and operational delivery. You'll build strong relationships with members, stakeholders and partners across the UK theatre sector, making sure member needs are clearly understood, addressed and reflected across their work, and helping shape a membership experience that feels relevant, responsive and genuinely useful. Alongside this, you will be responsible for leading the improvement of systems, member recruitment and on boarding, planning and reporting, and harnessing new CRM systems to deliver value to members. Some evening and weekend work will be required As an organisation that is committed to working in an equitable, diverse and inclusive environment SOLT & UK Theatre encourage applications from all backgrounds. If you want to know more about the role or selection process, please contact our Executive Search partners, Green Park, on To find out more, please visit our microsite at Closing date: Sunday 29th March 2026 at 11:59pm.
Mar 11, 2026
Full time
Society of London Theatre (SOLT) and UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators in London's West End and across the UK. Theatre and the performing arts enrich our lives, strengthen our sense of belonging, and are a cornerstone of both the levelling up and growth agendas. Alongside the social and cultural impact their members deliver, theatre is a key part of the UK's fast-growing creative industries, generating £2.39bn GVA, supporting 205,000 workers, and adding £1.94bn each year to local economies through audience spend. SOLT & UK Theatre's vision is a dynamic, sustainable and world-class theatre sector. Their mission is to champion theatre and support their members to thrive. Their shared priorities and focus are Membership, Audiences and Advocacy. As part of their continued evolution, they are seeking a Head of Membership to lead the development and delivery of SOLT & UK Theatre's membership offer, ensuring members are engaged, supported and able to thrive. Working closely with the Director of Membership & External Affairs, you will lead member engagement, services and programme activity; turning member insight and organisational priorities into high-quality, joined-up experiences. This role is central to connecting membership, advocacy and operational delivery. You'll build strong relationships with members, stakeholders and partners across the UK theatre sector, making sure member needs are clearly understood, addressed and reflected across their work, and helping shape a membership experience that feels relevant, responsive and genuinely useful. Alongside this, you will be responsible for leading the improvement of systems, member recruitment and on boarding, planning and reporting, and harnessing new CRM systems to deliver value to members. Some evening and weekend work will be required As an organisation that is committed to working in an equitable, diverse and inclusive environment SOLT & UK Theatre encourage applications from all backgrounds. If you want to know more about the role or selection process, please contact our Executive Search partners, Green Park, on To find out more, please visit our microsite at Closing date: Sunday 29th March 2026 at 11:59pm.
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to 45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating growth within a fast-paced multichannel environment. Key Responsibilities Leads the full trading strategy, aligning product, site experience, and marketing under clear commercial direction. Owns weekly trading reviews, delivering insight-led actions and recommendations to senior leadership. Manages category, pricing, promotions, and campaign decisions to maximise sales and margin. Oversees commercial budgets, ensuring efficient, data-driven investment. Guides and develops the Trading team, driving clarity, high performance, and collaboration. Works closely with Buying and Merchandising to shape product priorities and stock flow. Steers digital marketing and CRM activity to ensure alignment with trading goals. Owns onsite execution, approving homepage, navigation, and landing page changes to optimise conversion. To be considered for the position of Ecommerce Trading Manager, you will offer: Proven experience in ecommerce trading or commercial digital roles, ideally within retail or fashion. Strong analytical skills and confidence making data-led decisions. A deep understanding of trading levers across digital marketing, CRM, and onsite performance. Clear communication and influencing ability across multiple teams and senior stakeholders. The Ecommerce Trading Manager offers strong commercial judgement, ownership, and the ability to thrive in a fast-paced environment. Excellent organisation and project management skills, with a proactive, collaborative mindset. Apply today to find out more. BH35024
Mar 11, 2026
Full time
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to 45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating growth within a fast-paced multichannel environment. Key Responsibilities Leads the full trading strategy, aligning product, site experience, and marketing under clear commercial direction. Owns weekly trading reviews, delivering insight-led actions and recommendations to senior leadership. Manages category, pricing, promotions, and campaign decisions to maximise sales and margin. Oversees commercial budgets, ensuring efficient, data-driven investment. Guides and develops the Trading team, driving clarity, high performance, and collaboration. Works closely with Buying and Merchandising to shape product priorities and stock flow. Steers digital marketing and CRM activity to ensure alignment with trading goals. Owns onsite execution, approving homepage, navigation, and landing page changes to optimise conversion. To be considered for the position of Ecommerce Trading Manager, you will offer: Proven experience in ecommerce trading or commercial digital roles, ideally within retail or fashion. Strong analytical skills and confidence making data-led decisions. A deep understanding of trading levers across digital marketing, CRM, and onsite performance. Clear communication and influencing ability across multiple teams and senior stakeholders. The Ecommerce Trading Manager offers strong commercial judgement, ownership, and the ability to thrive in a fast-paced environment. Excellent organisation and project management skills, with a proactive, collaborative mindset. Apply today to find out more. BH35024
Wallace Hind Selection LTD
Leicester, Leicestershire
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Mar 11, 2026
Full time
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Job Description Job Title: Events Fundraiser Directorate: Engagement & Fundraising Team/Department (if specific): Supporter Management Team/ Philanthropy & Partnerships Date Written/ Amended: Feb 2026 Context and Background The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We share it. It drives our Engagement and Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Within the Engagement and Fundraising Directorate, our aim is to maximise resources for the NSPCC's mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause. To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. In a challenging fundraising environment, the need to keep children safe from abuse and neglect remains urgent. The Supporter Management team sits within the Philanthropy & Partnerships Department, established to steward and grow the NSPCC's 'High Value' audience. This function delivers the research, propositions, communications and events that enable fundraisers to build rewarding, long-term relationships with our biggest supporters. In this role, you will work with colleagues to identify which events will most attract and motivate high value supporters. You will then design and deliver these, working with external stakeholders where appropriate. Through your work, you will be giving donors the opportunity to understand our work and the difference their support makes. And by doing that, you'll help to keep hundreds of thousands of children safe. Job purpose To maximise income and support from high value prospects and donors through the delivery and promotion of innovative and high-quality engagement and stewardship events Key relationships - Internal Reports to the Engagement & Stewardship Manager Works closely with the Supporter Management team, Philanthropy & Partnerships colleagues Collaborates with colleagues across Strategy & Knowledge, Services, Communications and the CEO's office Key relationships - External Works with a range of colleagues from other charities and fundraising organisations to ensure our events remain competitive. External suppliers Key volunteers and NSPCC representatives, and their staff Main duties and responsibilities To manage and deliver a portfolio of engagement and stewardship events, coordinating all event logistics. To work closely with the Engagement and Stewardship Manager and the Stewardship Executive to ensure events are integrated with and complement the overall stewardship plan for supporters. To manage events budgets, ensuring adherence to financial constraints. To ensure that stewardship events are fit-for-purpose through regular evaluation and monitoring of delivery against objectives. To collaborate and support departments and teams using engagement events and stewardship in their fundraising by sharing best practice, audience insight, knowledge and contacts. To manage relationships with senior volunteers and key supporters in relation to engagement and stewardship events. To use creativity to develop a file of the interesting and engaging elements that constitute a successful event (e.g. interesting venues, excellent caterers, etc.). Responsibilities for all Staff within the Engagement & Fundraising directorate To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. To adhere to all the NSPCC's service standards, policies and procedures. To evidence an understanding of and commitment to the demonstration of the NSPCC's values. To maintain an awareness of and comply with NSPPC data protection regulations. To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. To work in a manner that supports equality, diversity and inclusion To be pro-active in identifying ways to improve personal and team performance To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. To maintain awareness of NSPCCs safeguarding duties and comply with Safeguarding Code of Conduct. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. A commitment to safeguard and promote the welfare of children, young people and adults at risk. Person specification 1. Experience of success in delivering results through managing engagement and stewardship events. 2. Well-developed ability to build, manage and develop relationships with individuals and teams, both internally and externally and to negotiate and achieve objectives through these relationships. 3. Ability to collect data from various sources, analyse findings, identify opportunities, evaluate their viability and present findings clearly in a way that meets desired outcomes. 4. The ability to plan, monitor and implement projects/ events/ initiatives to agreed deadlines, often with conflicting priorities and demands. 5. Proven ability to demonstrate initiative and creativity to achieve desired outcomes. 6. Ability to pay close attention to detail whilst not losing sight of overall objectives. Willingness to work flexibly in approach to work and/ or work time requirements 7. Excellent organisational skills with the ability to manage projects, organise and plan own work and the work of others and establish clear priorities in order to meet agreed objectives and deadlines. 8. Proficiency in using Raisers Edge or a comparable CRM package and Windows based software packages including word processing, spreadsheets, electronic mail and the internet. 9. Ideally, experience of working with high value fundraising. 10. Experience of managing budgets, adhering to financial constraints, monitoring and forecasting income and expenditure, identifying possible shortfalls or overspends and taking timely and appropriate mitigating action. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Mar 11, 2026
Full time
Job Description Job Title: Events Fundraiser Directorate: Engagement & Fundraising Team/Department (if specific): Supporter Management Team/ Philanthropy & Partnerships Date Written/ Amended: Feb 2026 Context and Background The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We share it. It drives our Engagement and Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Within the Engagement and Fundraising Directorate, our aim is to maximise resources for the NSPCC's mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause. To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. In a challenging fundraising environment, the need to keep children safe from abuse and neglect remains urgent. The Supporter Management team sits within the Philanthropy & Partnerships Department, established to steward and grow the NSPCC's 'High Value' audience. This function delivers the research, propositions, communications and events that enable fundraisers to build rewarding, long-term relationships with our biggest supporters. In this role, you will work with colleagues to identify which events will most attract and motivate high value supporters. You will then design and deliver these, working with external stakeholders where appropriate. Through your work, you will be giving donors the opportunity to understand our work and the difference their support makes. And by doing that, you'll help to keep hundreds of thousands of children safe. Job purpose To maximise income and support from high value prospects and donors through the delivery and promotion of innovative and high-quality engagement and stewardship events Key relationships - Internal Reports to the Engagement & Stewardship Manager Works closely with the Supporter Management team, Philanthropy & Partnerships colleagues Collaborates with colleagues across Strategy & Knowledge, Services, Communications and the CEO's office Key relationships - External Works with a range of colleagues from other charities and fundraising organisations to ensure our events remain competitive. External suppliers Key volunteers and NSPCC representatives, and their staff Main duties and responsibilities To manage and deliver a portfolio of engagement and stewardship events, coordinating all event logistics. To work closely with the Engagement and Stewardship Manager and the Stewardship Executive to ensure events are integrated with and complement the overall stewardship plan for supporters. To manage events budgets, ensuring adherence to financial constraints. To ensure that stewardship events are fit-for-purpose through regular evaluation and monitoring of delivery against objectives. To collaborate and support departments and teams using engagement events and stewardship in their fundraising by sharing best practice, audience insight, knowledge and contacts. To manage relationships with senior volunteers and key supporters in relation to engagement and stewardship events. To use creativity to develop a file of the interesting and engaging elements that constitute a successful event (e.g. interesting venues, excellent caterers, etc.). Responsibilities for all Staff within the Engagement & Fundraising directorate To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. To adhere to all the NSPCC's service standards, policies and procedures. To evidence an understanding of and commitment to the demonstration of the NSPCC's values. To maintain an awareness of and comply with NSPPC data protection regulations. To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. To work in a manner that supports equality, diversity and inclusion To be pro-active in identifying ways to improve personal and team performance To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. To maintain awareness of NSPCCs safeguarding duties and comply with Safeguarding Code of Conduct. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. A commitment to safeguard and promote the welfare of children, young people and adults at risk. Person specification 1. Experience of success in delivering results through managing engagement and stewardship events. 2. Well-developed ability to build, manage and develop relationships with individuals and teams, both internally and externally and to negotiate and achieve objectives through these relationships. 3. Ability to collect data from various sources, analyse findings, identify opportunities, evaluate their viability and present findings clearly in a way that meets desired outcomes. 4. The ability to plan, monitor and implement projects/ events/ initiatives to agreed deadlines, often with conflicting priorities and demands. 5. Proven ability to demonstrate initiative and creativity to achieve desired outcomes. 6. Ability to pay close attention to detail whilst not losing sight of overall objectives. Willingness to work flexibly in approach to work and/ or work time requirements 7. Excellent organisational skills with the ability to manage projects, organise and plan own work and the work of others and establish clear priorities in order to meet agreed objectives and deadlines. 8. Proficiency in using Raisers Edge or a comparable CRM package and Windows based software packages including word processing, spreadsheets, electronic mail and the internet. 9. Ideally, experience of working with high value fundraising. 10. Experience of managing budgets, adhering to financial constraints, monitoring and forecasting income and expenditure, identifying possible shortfalls or overspends and taking timely and appropriate mitigating action. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Mar 11, 2026
Full time
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Mar 11, 2026
Full time
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Wallace Hind Selection LTD
Daventry, Northamptonshire
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Mar 11, 2026
Full time
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Leasing Associate Location: Cambridge Salary: 35,000 + discretionary bonus Hours: Full-time, 40 hours per week (Monday-Friday with flexibility for viewings, events and business needs) Reporting to: Leasing Manager The Opportunity I'm currently working with a growing residential operator to recruit a Leasing Associate for a flagship Build to Rent community in Cambridge. This is a key, front-facing role responsible for shaping first impressions and driving leasing performance during an important mobilisation, lease-up and stabilisation phase. You'll guide prospective residents through the full leasing journey - from initial enquiry through to move-in - while working closely with the on-site team to deliver occupancy, revenue and resident experience targets. This role would suit someone who enjoys building relationships, understands the commercial importance of leasing, and brings a polished, hospitality-led approach to customer service. As the wider portfolio expands, there will be opportunities for the role to evolve, supporting additional sites and contributing to best practice and scalable leasing processes. Key Responsibilities Leasing & Enquiries Act as a primary point of contact for prospective residents, responding promptly and professionally to enquiries via phone, email, portals and property management systems Qualify enquiries, understand customer needs and match them to available homes Book, manage and conduct in-person and virtual viewings, delivering confident and engaging tours Follow up enquiries and viewings consistently to progress leads through to reservation Negotiate appropriately to secure the right residents at the right rents, in line with agreed pricing strategies Support corporate and group booking enquiries where relevant Applications, Compliance & Move-ins Manage the full application process, including referencing, Right to Rent checks and associated documentation Prepare tenancy paperwork and move-in packs with strong attention to detail Support residents through the move-in process, working closely with on-site operations and facilities teams Ensure resident data is handled in line with GDPR and internal policies Marketing, Data & Performance Maintain accurate records of enquiries, viewings, applications and outcomes within CRM and property management systems Support the upkeep of online listings across websites and third-party portals, ensuring imagery, floorplans and descriptions are accurate and up to date Monitor local market conditions and competitor activity, feeding insights into pricing and marketing strategy Track performance against KPIs including enquiries, conversion rates, occupancy and revenue Resident Journey & Retention Support resident retention through professional handling of renewals and rent reviews Conduct rent review discussions clearly and professionally, escalating disputes where required Work collaboratively with the wider on-site team to ensure leasing decisions support the long-term health of the community General Maintain up-to-date knowledge of leasing regulations, systems and best practice Support ad hoc projects as required Act as a positive ambassador for the brand, ensuring service standards are consistently delivered Skills & Experience Essential: Previous experience in a leasing, sales or customer-facing role (residential, property, hospitality or service-led environments preferred) Strong communication and interpersonal skills Commercial awareness with an understanding of how leasing drives occupancy and revenue Highly organised with excellent attention to detail Confident using CRM and property management systems Comfortable working independently while contributing positively to a wider on-site team Excellent written and spoken English Desirable: Experience within Build to Rent, student accommodation, single-family housing or hospitality-led residential Experience managing online listings and portals Experience handling renewals or rent reviews Knowledge of Right to Rent requirements and leasing compliance Additional Information This role requires flexibility to support evenings, weekends and occasional public holidays. Reasonable adjustments can be made at any stage of the recruitment process, and applications from diverse backgrounds are welcomed.
Mar 11, 2026
Full time
Leasing Associate Location: Cambridge Salary: 35,000 + discretionary bonus Hours: Full-time, 40 hours per week (Monday-Friday with flexibility for viewings, events and business needs) Reporting to: Leasing Manager The Opportunity I'm currently working with a growing residential operator to recruit a Leasing Associate for a flagship Build to Rent community in Cambridge. This is a key, front-facing role responsible for shaping first impressions and driving leasing performance during an important mobilisation, lease-up and stabilisation phase. You'll guide prospective residents through the full leasing journey - from initial enquiry through to move-in - while working closely with the on-site team to deliver occupancy, revenue and resident experience targets. This role would suit someone who enjoys building relationships, understands the commercial importance of leasing, and brings a polished, hospitality-led approach to customer service. As the wider portfolio expands, there will be opportunities for the role to evolve, supporting additional sites and contributing to best practice and scalable leasing processes. Key Responsibilities Leasing & Enquiries Act as a primary point of contact for prospective residents, responding promptly and professionally to enquiries via phone, email, portals and property management systems Qualify enquiries, understand customer needs and match them to available homes Book, manage and conduct in-person and virtual viewings, delivering confident and engaging tours Follow up enquiries and viewings consistently to progress leads through to reservation Negotiate appropriately to secure the right residents at the right rents, in line with agreed pricing strategies Support corporate and group booking enquiries where relevant Applications, Compliance & Move-ins Manage the full application process, including referencing, Right to Rent checks and associated documentation Prepare tenancy paperwork and move-in packs with strong attention to detail Support residents through the move-in process, working closely with on-site operations and facilities teams Ensure resident data is handled in line with GDPR and internal policies Marketing, Data & Performance Maintain accurate records of enquiries, viewings, applications and outcomes within CRM and property management systems Support the upkeep of online listings across websites and third-party portals, ensuring imagery, floorplans and descriptions are accurate and up to date Monitor local market conditions and competitor activity, feeding insights into pricing and marketing strategy Track performance against KPIs including enquiries, conversion rates, occupancy and revenue Resident Journey & Retention Support resident retention through professional handling of renewals and rent reviews Conduct rent review discussions clearly and professionally, escalating disputes where required Work collaboratively with the wider on-site team to ensure leasing decisions support the long-term health of the community General Maintain up-to-date knowledge of leasing regulations, systems and best practice Support ad hoc projects as required Act as a positive ambassador for the brand, ensuring service standards are consistently delivered Skills & Experience Essential: Previous experience in a leasing, sales or customer-facing role (residential, property, hospitality or service-led environments preferred) Strong communication and interpersonal skills Commercial awareness with an understanding of how leasing drives occupancy and revenue Highly organised with excellent attention to detail Confident using CRM and property management systems Comfortable working independently while contributing positively to a wider on-site team Excellent written and spoken English Desirable: Experience within Build to Rent, student accommodation, single-family housing or hospitality-led residential Experience managing online listings and portals Experience handling renewals or rent reviews Knowledge of Right to Rent requirements and leasing compliance Additional Information This role requires flexibility to support evenings, weekends and occasional public holidays. Reasonable adjustments can be made at any stage of the recruitment process, and applications from diverse backgrounds are welcomed.
Internal Sales Executive (Commercial Orders & Quotations) 35,000 + Company Benefits + Training + Progression + Company Bonus Camden Town - Office Based Are you an Internal Sales Executive or similar with experience in sales quoting and commercial order processing, looking to join a rapidly expanding cables company where you will work on projects across the globe, receive ongoing training, and have opportunities to progress across the business? This global cable supplier provides power, data and control cable solutions to industries including rail, mining, renewables, oil and gas, construction and infrastructure. Operating in over 120 countries worldwide, the business generates a turnover exceeding 200 million and is recognised for technical expertise, quality assurance and project support. In this role, you will plan, prepare and follow up on sales quotations, process customer orders from enquiry through to completion, and coordinate deliveries with logistics and procurement teams. You will manage customer accounts, update CRM records, and handle day-to-day enquiries within a wholesale environment. The working hours are 8:00am to 5:30pm, with a one-hour break. This role would suit an Internal Sales Executive from a background selling or working with physical products within a manufacturing or distribution environment, confident managing quotations, orders, deliveries and customer accounts, who is looking for training and the opportunity to progress. The Role: Prepare and follow up on customer quotations Process sales orders from enquiry through to completion Arrange and monitor deliveries to customers Manage customer accounts and maintain accurate CRM records, with the role split 60% administration and 40% account management Liaise with internal and external stakeholders to resolve day-to-day enquiries Full time, Monday - Friday, 8:00am - 5:30pm with a one-hour break The Person: Experience in an internal sales, sales administration, or account management role Proven experience preparing sales quotations and processing commercial orders Confident managing customer accounts Ability to work within a team of 6 Commutable to Camden Town Reference: BBBH24241 Administrator, Account Manager, Wholesale, Cable Supplier, Quotations, Order Processing, Customer Accounts, Deliveries Coordination, Sales Support, Account Management, Global Projects, Customer Service, Distribution, Full Time, Camden Town, London, City of London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 11, 2026
Full time
Internal Sales Executive (Commercial Orders & Quotations) 35,000 + Company Benefits + Training + Progression + Company Bonus Camden Town - Office Based Are you an Internal Sales Executive or similar with experience in sales quoting and commercial order processing, looking to join a rapidly expanding cables company where you will work on projects across the globe, receive ongoing training, and have opportunities to progress across the business? This global cable supplier provides power, data and control cable solutions to industries including rail, mining, renewables, oil and gas, construction and infrastructure. Operating in over 120 countries worldwide, the business generates a turnover exceeding 200 million and is recognised for technical expertise, quality assurance and project support. In this role, you will plan, prepare and follow up on sales quotations, process customer orders from enquiry through to completion, and coordinate deliveries with logistics and procurement teams. You will manage customer accounts, update CRM records, and handle day-to-day enquiries within a wholesale environment. The working hours are 8:00am to 5:30pm, with a one-hour break. This role would suit an Internal Sales Executive from a background selling or working with physical products within a manufacturing or distribution environment, confident managing quotations, orders, deliveries and customer accounts, who is looking for training and the opportunity to progress. The Role: Prepare and follow up on customer quotations Process sales orders from enquiry through to completion Arrange and monitor deliveries to customers Manage customer accounts and maintain accurate CRM records, with the role split 60% administration and 40% account management Liaise with internal and external stakeholders to resolve day-to-day enquiries Full time, Monday - Friday, 8:00am - 5:30pm with a one-hour break The Person: Experience in an internal sales, sales administration, or account management role Proven experience preparing sales quotations and processing commercial orders Confident managing customer accounts Ability to work within a team of 6 Commutable to Camden Town Reference: BBBH24241 Administrator, Account Manager, Wholesale, Cable Supplier, Quotations, Order Processing, Customer Accounts, Deliveries Coordination, Sales Support, Account Management, Global Projects, Customer Service, Distribution, Full Time, Camden Town, London, City of London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Zachary Daniels Recruitment
Astwood Bank, Worcestershire
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679
Mar 11, 2026
Full time
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679
Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: • Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. • Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. • Build and maintain strong working relationships with clients within your portfolio. • Manage and respond promptly to communications assigned to you within the credit control email account. • Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. • Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. • Conduct in-depth online investigations using tools such as Companies House and social media platforms. • Carry out personal and asset tracing to gain a full understanding of each customer s circumstances. • Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. • Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. • Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. • Manage payment reminders and requests for customer bank statements. • Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans. • Be fully informed on each customer s situation prior to making contact and prepared for challenging conversations with clear objectives. • Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed. • Regularly monitor Companies House for any changes relating to customers, making this a daily task. • Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions. • Work proactively towards achieving weekly performance targets. • Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney). • Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted. • Demonstrate a clear understanding of the Security Register before taking enforcement action. Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Mar 11, 2026
Full time
Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: • Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. • Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. • Build and maintain strong working relationships with clients within your portfolio. • Manage and respond promptly to communications assigned to you within the credit control email account. • Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. • Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. • Conduct in-depth online investigations using tools such as Companies House and social media platforms. • Carry out personal and asset tracing to gain a full understanding of each customer s circumstances. • Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. • Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. • Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. • Manage payment reminders and requests for customer bank statements. • Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans. • Be fully informed on each customer s situation prior to making contact and prepared for challenging conversations with clear objectives. • Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed. • Regularly monitor Companies House for any changes relating to customers, making this a daily task. • Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions. • Work proactively towards achieving weekly performance targets. • Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney). • Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted. • Demonstrate a clear understanding of the Security Register before taking enforcement action. Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Location London Employment Type Intern Location Type Hybrid Department Commercial Compensation UK Internship £2,204 per month As a Partnership Sales Intern at Fnatic, you'll get exposure to all facets of Fnatic's sales process and be able to play a part in driving the growth of new relationships across the brands we work with. Your creativity, tact and perseverance will help excite brands about the potential of partnering with Fnatic, and you'll get exposed to the fast moving and exciting world of esports and gaming, as you gain experience to develop your sales career. The perfect candidate is ambitious, has a strong drive, and is excited to immerse themself in the needs of global multi-national brands, from the automotive sector to those endemic to gaming. You'll learn from those around you as you make a direct contribution to Fnatic's commercial success. This is a paid internship for a fixed-term of six months, with the hope that a successful internship will progress into a permanent opportunity at Fnatic! What you'll do: Analyse market trends to identify new opportunities, generate prospective leads, and curate a hitlist for proactive outreach Coordinate outreach activity with tailored messaging to targeted decision-makers Understand the Fnatic value proposition deeply to portray the brand convincingly Support pitch development through deck creation, content brainstorming, and analysis; coordinating inputs from different departments to support pitch success Maintain our CRM, ensuring information is up to date and can be relied upon Provide weekly reports on key tasks, KPI's and pipeline, as well as potential obstacles you might be encountering Coordinate B2B events from planning through to execution, as well as hosting brands at Fnatic community events Own ad-hoc commercial projects assigned by your manager We're looking for: Passion for gaming/esports Strong interest in business and desire to build a career in sales An engaging, ambitious personality that naturally builds strong relationships Creativity, out of the box thinking and the ability to participate in ideation Awareness of marketing fundamentals and brand sponsorships Self-awareness, honesty, and a hunger to learn, constantly evaluating how you can improve A disciplined, methodical approach; understanding the inputs that lead to success Strong research skills and attention to detail, paired with an ability to succinctly convey findings to senior stakeholders Excellent written and verbal communication in English, additional languages desirable Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad. We know that applying for jobs can be daunting - but be assured that at Fnatic: Who you are, and how you identify has no impact on our selection process We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
Mar 11, 2026
Full time
Location London Employment Type Intern Location Type Hybrid Department Commercial Compensation UK Internship £2,204 per month As a Partnership Sales Intern at Fnatic, you'll get exposure to all facets of Fnatic's sales process and be able to play a part in driving the growth of new relationships across the brands we work with. Your creativity, tact and perseverance will help excite brands about the potential of partnering with Fnatic, and you'll get exposed to the fast moving and exciting world of esports and gaming, as you gain experience to develop your sales career. The perfect candidate is ambitious, has a strong drive, and is excited to immerse themself in the needs of global multi-national brands, from the automotive sector to those endemic to gaming. You'll learn from those around you as you make a direct contribution to Fnatic's commercial success. This is a paid internship for a fixed-term of six months, with the hope that a successful internship will progress into a permanent opportunity at Fnatic! What you'll do: Analyse market trends to identify new opportunities, generate prospective leads, and curate a hitlist for proactive outreach Coordinate outreach activity with tailored messaging to targeted decision-makers Understand the Fnatic value proposition deeply to portray the brand convincingly Support pitch development through deck creation, content brainstorming, and analysis; coordinating inputs from different departments to support pitch success Maintain our CRM, ensuring information is up to date and can be relied upon Provide weekly reports on key tasks, KPI's and pipeline, as well as potential obstacles you might be encountering Coordinate B2B events from planning through to execution, as well as hosting brands at Fnatic community events Own ad-hoc commercial projects assigned by your manager We're looking for: Passion for gaming/esports Strong interest in business and desire to build a career in sales An engaging, ambitious personality that naturally builds strong relationships Creativity, out of the box thinking and the ability to participate in ideation Awareness of marketing fundamentals and brand sponsorships Self-awareness, honesty, and a hunger to learn, constantly evaluating how you can improve A disciplined, methodical approach; understanding the inputs that lead to success Strong research skills and attention to detail, paired with an ability to succinctly convey findings to senior stakeholders Excellent written and verbal communication in English, additional languages desirable Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad. We know that applying for jobs can be daunting - but be assured that at Fnatic: Who you are, and how you identify has no impact on our selection process We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
As a Partnership Sales Intern at Fnatic, you'll get exposure to all facets of Fnatic's sales process and be able to play a part in driving the growth of new relationships across the brands we work with. Your creativity, tact and perseverance will help excite brands about the potential of partnering with Fnatic, and you'll get exposed to the fast moving and exciting world of esports and gaming, as you gain experience to develop your sales career. The perfect candidate is ambitious, has a strong drive, and is excited to immerse themself in the needs of global multi-national brands, from the automotive sector to those endemic to gaming. You'll learn from those around you as you make a direct contribution to Fnatic's commercial success. This is a paid internship for a fixed-term of six months, with the hope that a successful internship will progress into a permanent opportunity at Fnatic! What you'll do: Analyse market trends to identify new opportunities, generate prospective leads, and curate a hitlist for proactive outreach Coordinate outreach activity with tailored messaging to targeted decision-makers Understand the Fnatic value proposition deeply to portray the brand convincingly Support pitch development through deck creation, content brainstorming, and analysis; coordinating inputs from different departments to support pitch success Maintain our CRM, ensuring information is up to date and can be relied upon Provide weekly reports on key tasks, KPI's and pipeline, as well as potential obstacles you might be encountering Coordinate B2B events from planning through to execution, as well as hosting brands at Fnatic community events Own ad-hoc commercial projects assigned by your manager We're looking for: Passion for gaming/esports Strong interest in business and desire to build a career in sales An engaging, ambitious personality that naturally builds strong relationships Creativity, out of the box thinking and the ability to participate in ideation Awareness of marketing fundamentals and brand sponsorships Self-awareness, honesty, and a hunger to learn, constantly evaluating how you can improve A disciplined, methodical approach; understanding the inputs that lead to success Strong research skills and attention to detail, paired with an ability to succinctly convey findings to senior stakeholders Excellent written and verbal communication in English, additional languages desirable Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad. We know that applying for jobs can be daunting - but be assured that at Fnatic: Who you are, and how you identify has no impact on our selection process We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
Mar 11, 2026
Full time
As a Partnership Sales Intern at Fnatic, you'll get exposure to all facets of Fnatic's sales process and be able to play a part in driving the growth of new relationships across the brands we work with. Your creativity, tact and perseverance will help excite brands about the potential of partnering with Fnatic, and you'll get exposed to the fast moving and exciting world of esports and gaming, as you gain experience to develop your sales career. The perfect candidate is ambitious, has a strong drive, and is excited to immerse themself in the needs of global multi-national brands, from the automotive sector to those endemic to gaming. You'll learn from those around you as you make a direct contribution to Fnatic's commercial success. This is a paid internship for a fixed-term of six months, with the hope that a successful internship will progress into a permanent opportunity at Fnatic! What you'll do: Analyse market trends to identify new opportunities, generate prospective leads, and curate a hitlist for proactive outreach Coordinate outreach activity with tailored messaging to targeted decision-makers Understand the Fnatic value proposition deeply to portray the brand convincingly Support pitch development through deck creation, content brainstorming, and analysis; coordinating inputs from different departments to support pitch success Maintain our CRM, ensuring information is up to date and can be relied upon Provide weekly reports on key tasks, KPI's and pipeline, as well as potential obstacles you might be encountering Coordinate B2B events from planning through to execution, as well as hosting brands at Fnatic community events Own ad-hoc commercial projects assigned by your manager We're looking for: Passion for gaming/esports Strong interest in business and desire to build a career in sales An engaging, ambitious personality that naturally builds strong relationships Creativity, out of the box thinking and the ability to participate in ideation Awareness of marketing fundamentals and brand sponsorships Self-awareness, honesty, and a hunger to learn, constantly evaluating how you can improve A disciplined, methodical approach; understanding the inputs that lead to success Strong research skills and attention to detail, paired with an ability to succinctly convey findings to senior stakeholders Excellent written and verbal communication in English, additional languages desirable Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad. We know that applying for jobs can be daunting - but be assured that at Fnatic: Who you are, and how you identify has no impact on our selection process We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 11, 2026
Full time
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Mar 11, 2026
Full time
Office-based Sales Support Administrator required by the Coventry office of a multinational manufacturer of high quality, precision engineered components. This is a really diverse role, with lots of plates to keep spinning. You certainly won't be bored! What do you get in return? Monday to Friday work, a good salary and a superb benefits package! If you're commutable to Coventry, and have administrative experience within a commercial environment - we want to hear from you! BASIC SALARY: Up to £35,000 BENEFITS: 25 Days Holiday Generous pension scheme Life Assurance Healthcare scheme Childcare vouchers Company share incentive Flexible working from home policy. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Leicester, Rugby, Northampton, Banbury, Worcester, Corby, Stratford upon Avon, Daventry, Redditch, Nuneaton, Solihull, Lutterworth, Bicester, Coalville, Loughborough, Evesham JOB DESCRIPTION & KEY RESPONSIBILITIES: Sales Administrator, Office Manager, Sales Support - engineering, components This Sales Support Administrator role is very diverse, incorporating a wide range of responsibilities - all involved with supporting the external sales function (UK & Nordic teams) and office management from the Coventry office. Core responsibilities include: Sales administration support to commercial team and management Order processing, invoicing and CRM management Office H&S compliance Events & trade show - internal management and marketing liaison Lead processing Customer Support PERSON SPECIFICATION: Sales Administrator, Office Manager, Sales Support - engineering, components A structured and disciplined Administrator Excellent written and verbal skills for internal and external communication and information gathering Strong time management skills A naturally organised person who can keep several plates spinning at once Competent with Microsoft Office. Experience with a CRM would be helpful. THE COMPANY: We have 50 years in business as a very successful innovator and manufacturer of precision components and powertrain. We are now part of a multinational, billion dollar corporation with its own track record and sales successes, and we are now looking to expand our sales force to develop new business from a large range of existing, trusted customers - whilst following leads to add to that client list. PROSPECTS: Are good in a very well respected international group, with a large structured sales team across the UK and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Administrator, Sales Administration, Sales Support, Technical Sales Support, Office Manager, Office Administrator - Engineering, technical components, industrial manufacturing INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18390, Wallace Hind Selection
Organisation Manager - internally known as Chief Executive Officer Are you passionate about the environment? Could you lead and support a dedicated team of staff working on diverse but interlinked projects that vary in size and duration? We are looking for a dynamic, flexible and experienced manager to provide leadership of a variety of exciting and innovative environmental projects and improving EPIKS long-term sustainability through both effective delivery and securing future workstreams. You will have a proven track record of programme and project management experience together with a keen understanding of nature conservation, active travel and access to greenspaces. You will be supported by volunteer non-exec directors and a skilled team of dedicated staff with an office base in Huddersfield, satellite projects in Kirklees and the south Pennines with opportunities for flexible working. Closing date for applications: 23.59 Wednesday 1st April; interviews 14th April 2026. Background At EPIKS we are passionate about finding local solutions to environmental problems that are integral to our concern for effective climate action. We work with a range of partners to improve the environment: promoting biodiversity, active travel and a sustainable economy to make Kirklees a better place to live and work. EPIKS is run by four volunteer Directors and a small, dedicated team of part time staff. We are at an exciting phase of development, with new projects to deliver on improved access in and around the Colne and Upper Calder Valleys and sustainable transport. EPIKS has recently expanded our volunteering programme and community engagement activities. We have also established a firm foundation for our active travel projects and the Walk Wheel ride brand, increasing our partnership with Network Rail. These run alongside continuing work on greenspaces in local nature parks, enhancing biodiversity, promoting environmental volunteering and delivering walking, cycling and wheeling activities all of which involve collaboration with a wide range of stakeholders. To achieve success in all these areas we need a Chief Executive to lead in developing a roadmap for our existing and future funded core projects. You will help co-ordinate work across the range of our projects and support initiatives to secure future funding. In striving to improve our engagement with volunteers, supporters, funders and the wider public, we need an innovative, experienced communicator to lead on this critical part of our work. The position involves working flexibly over 22.5 hours per week. There may be opportunity to extend the hours depending on funding success. The post will require some evening, weekend and bank holiday working. The post is based at the EPIKS office in the Media Centre, Huddersfield, close to the railway station, with some opportunities to work partly from home. EPIKS uses Teams (Microsoft 365). Role Profile Manage an overall framework for the delivery and sustainability of a variety of funded environmental projects Support non-exec directors with a consistent, strategic overview of EPIKS as an organisation. Ensure reporting to EPIKS board of directors through regular (monthly or bi-monthly meetings) Manage a team of 9 part time staff to ensure effective, efficient delivery of projects and programmes Ensure recording and evaluation of projects and appropriate feedback to others including partners and funders. Ensure appropriate systems, resources and procedures are carried out Oversee a comprehensive, inclusive communications programme through an in-house team Support the development of new funding bids and revenue in collaboration with Directors and staff On occasions, deliver selective elements of funded projects Manage overall assets and finances, working with a Finance Officer Oversee the operation of a CRM system Person Spec Essential Knowledgeable about key environmental issues particularly nature conservation and active travel Able to see the big picture and coordinate a range of interlinked projects Experience of leading and managing programmes and events Experience of preparing funding bids to foundations and public agencies and sponsorship proposals to private sector bodies Project management experience Understand the voluntary sector ethos experience of working or volunteering in community and voluntary settings Excellent communication skills Experience of staff supervision and development Experience of procurement and contracting Excellent organisational skills Able to organise own work, manage priorities and achieve objectives without close supervision, paying close attention to detail Flexible and adaptable; able to balance competing or changing priorities as external influences demand Able to work inclusively, working with diverse communities and groups Passionate about making a difference locally for climate and nature Person Spec Desirable Adept user of a range of media platforms Awareness of local government and business sponsorship or employers' partnership working Ability to contribute to biodiversity or active travel projects Good working knowledge of Teams/Microsoft 365 Reporting to: Board of Directors Responsible for: Project officers Comms team Admin and financial support staff manager manager
Mar 10, 2026
Full time
Organisation Manager - internally known as Chief Executive Officer Are you passionate about the environment? Could you lead and support a dedicated team of staff working on diverse but interlinked projects that vary in size and duration? We are looking for a dynamic, flexible and experienced manager to provide leadership of a variety of exciting and innovative environmental projects and improving EPIKS long-term sustainability through both effective delivery and securing future workstreams. You will have a proven track record of programme and project management experience together with a keen understanding of nature conservation, active travel and access to greenspaces. You will be supported by volunteer non-exec directors and a skilled team of dedicated staff with an office base in Huddersfield, satellite projects in Kirklees and the south Pennines with opportunities for flexible working. Closing date for applications: 23.59 Wednesday 1st April; interviews 14th April 2026. Background At EPIKS we are passionate about finding local solutions to environmental problems that are integral to our concern for effective climate action. We work with a range of partners to improve the environment: promoting biodiversity, active travel and a sustainable economy to make Kirklees a better place to live and work. EPIKS is run by four volunteer Directors and a small, dedicated team of part time staff. We are at an exciting phase of development, with new projects to deliver on improved access in and around the Colne and Upper Calder Valleys and sustainable transport. EPIKS has recently expanded our volunteering programme and community engagement activities. We have also established a firm foundation for our active travel projects and the Walk Wheel ride brand, increasing our partnership with Network Rail. These run alongside continuing work on greenspaces in local nature parks, enhancing biodiversity, promoting environmental volunteering and delivering walking, cycling and wheeling activities all of which involve collaboration with a wide range of stakeholders. To achieve success in all these areas we need a Chief Executive to lead in developing a roadmap for our existing and future funded core projects. You will help co-ordinate work across the range of our projects and support initiatives to secure future funding. In striving to improve our engagement with volunteers, supporters, funders and the wider public, we need an innovative, experienced communicator to lead on this critical part of our work. The position involves working flexibly over 22.5 hours per week. There may be opportunity to extend the hours depending on funding success. The post will require some evening, weekend and bank holiday working. The post is based at the EPIKS office in the Media Centre, Huddersfield, close to the railway station, with some opportunities to work partly from home. EPIKS uses Teams (Microsoft 365). Role Profile Manage an overall framework for the delivery and sustainability of a variety of funded environmental projects Support non-exec directors with a consistent, strategic overview of EPIKS as an organisation. Ensure reporting to EPIKS board of directors through regular (monthly or bi-monthly meetings) Manage a team of 9 part time staff to ensure effective, efficient delivery of projects and programmes Ensure recording and evaluation of projects and appropriate feedback to others including partners and funders. Ensure appropriate systems, resources and procedures are carried out Oversee a comprehensive, inclusive communications programme through an in-house team Support the development of new funding bids and revenue in collaboration with Directors and staff On occasions, deliver selective elements of funded projects Manage overall assets and finances, working with a Finance Officer Oversee the operation of a CRM system Person Spec Essential Knowledgeable about key environmental issues particularly nature conservation and active travel Able to see the big picture and coordinate a range of interlinked projects Experience of leading and managing programmes and events Experience of preparing funding bids to foundations and public agencies and sponsorship proposals to private sector bodies Project management experience Understand the voluntary sector ethos experience of working or volunteering in community and voluntary settings Excellent communication skills Experience of staff supervision and development Experience of procurement and contracting Excellent organisational skills Able to organise own work, manage priorities and achieve objectives without close supervision, paying close attention to detail Flexible and adaptable; able to balance competing or changing priorities as external influences demand Able to work inclusively, working with diverse communities and groups Passionate about making a difference locally for climate and nature Person Spec Desirable Adept user of a range of media platforms Awareness of local government and business sponsorship or employers' partnership working Ability to contribute to biodiversity or active travel projects Good working knowledge of Teams/Microsoft 365 Reporting to: Board of Directors Responsible for: Project officers Comms team Admin and financial support staff manager manager
We're supporting a rapidly expanding global business as they integrate a newly acquired entity - and they need a commercially minded finance professional to join the team. This role is offered on a part-time basis, requiring approximately three days per week, workingone day a week from their offices in London. The Opportunity You'll play a key role in stabilising and integrating the finance function of a newly acquired business, supporting both the day-to-day detail and the bigger commercial picture. This isn't just month-end and reporting - you'll be working closely with sales and operations, supporting decision-making, improving systems, and helping embed smarter processes. What You'll Be Doing Supporting cashflow forecasting and supplier payment planning Extracting, reconciling, and analysing data from contracts and CRM systems Managing and improving automated billing processes Assisting with commercial analysis and financial reporting Partnering with sales and operational teams on customer agreements and pricing Supporting system improvements, automation initiatives, group reporting and R&D tax processes About You Part-qualified, qualified, or QBE Strong analytical capability with advanced Excel skills Confident working across finance systems and CRM platforms Exposure to automated billing processes is advantageous Commercially aware and comfortable partnering with non-finance stakeholders Able to operate at pace in a reporting-driven environment This is a strong opportunity to step into a broad, hands-on role within a business that is growing through acquisition and continuously evolving. If you enjoy working at pace, getting into the detail, and improving how finance supports the wider business, this role is worth exploring. INDCF Distinct Recruitment Privacy Policy
Mar 10, 2026
Seasonal
We're supporting a rapidly expanding global business as they integrate a newly acquired entity - and they need a commercially minded finance professional to join the team. This role is offered on a part-time basis, requiring approximately three days per week, workingone day a week from their offices in London. The Opportunity You'll play a key role in stabilising and integrating the finance function of a newly acquired business, supporting both the day-to-day detail and the bigger commercial picture. This isn't just month-end and reporting - you'll be working closely with sales and operations, supporting decision-making, improving systems, and helping embed smarter processes. What You'll Be Doing Supporting cashflow forecasting and supplier payment planning Extracting, reconciling, and analysing data from contracts and CRM systems Managing and improving automated billing processes Assisting with commercial analysis and financial reporting Partnering with sales and operational teams on customer agreements and pricing Supporting system improvements, automation initiatives, group reporting and R&D tax processes About You Part-qualified, qualified, or QBE Strong analytical capability with advanced Excel skills Confident working across finance systems and CRM platforms Exposure to automated billing processes is advantageous Commercially aware and comfortable partnering with non-finance stakeholders Able to operate at pace in a reporting-driven environment This is a strong opportunity to step into a broad, hands-on role within a business that is growing through acquisition and continuously evolving. If you enjoy working at pace, getting into the detail, and improving how finance supports the wider business, this role is worth exploring. INDCF Distinct Recruitment Privacy Policy
Individual Giving & Engagement Manager We are seeking a strategic and creative Individual Giving & Engagement Manager to grow supporter income and deepen relationships with individuals passionate about protecting rainforests. Position: Individual Giving & Engagement Manager Salary: £40,000 per annum Location: Remote within the UK with occasional travel Hours: Full time Contract: Permanent Closing Date: 5:00pm on Thursday 2nd April 2026. (We reserve the right to close the role early should a suitable applicant be found) About the Role This role will lead the organisation's individual giving programme, developing strategies to attract, engage and retain supporters while increasing sustainable income. Working closely with the fundraising and communications teams, you will oversee multi-channel campaigns, supporter journeys and fundraising appeals. You will also manage a small team and use data insights to optimise performance and drive long term supporter engagement. Key responsibilities include: Leading the development and delivery of the individual giving strategy Managing campaigns across digital, social and supporter communications channels Growing income through regular giving, appeals, payroll giving and community fundraising Managing budgets, monitoring performance and analysing campaign results Collaborating with marketing and communications colleagues to deliver integrated campaigns Developing supporter journeys to improve acquisition, retention and lifetime value Line managing the Individual Giving Officer and ensuring excellent supporter care Maintaining accurate data and campaign records within the CRM system Ensuring fundraising activity complies with regulatory and governance requirements About You You will be an experienced individual giving fundraiser who enjoys combining creativity with data led decision making. You will bring: Experience growing an individual giving programme or supporter income stream Proven experience delivering multi-channel fundraising campaigns Strong analytical skills with the ability to interpret data and improve performance Excellent written communication and storytelling skills Experience managing budgets and monitoring fundraising results Confidence managing or mentoring team members Strong collaboration skills and the ability to work across teams About the Organisation This organisation works in partnership with Indigenous and local communities to protect rainforests and tackle the climate crisis. By supporting community led conservation and providing practical resources, they help protect vital ecosystems while strengthening resilience against environmental threats. Other roles you may have experience of could include; Individual Giving Manager, Supporter Engagement Manager, Fundraising Manager, Digital Fundraising Manager, Supporter Acquisition Manager, Individual Giving Lead. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Individual Giving & Engagement Manager We are seeking a strategic and creative Individual Giving & Engagement Manager to grow supporter income and deepen relationships with individuals passionate about protecting rainforests. Position: Individual Giving & Engagement Manager Salary: £40,000 per annum Location: Remote within the UK with occasional travel Hours: Full time Contract: Permanent Closing Date: 5:00pm on Thursday 2nd April 2026. (We reserve the right to close the role early should a suitable applicant be found) About the Role This role will lead the organisation's individual giving programme, developing strategies to attract, engage and retain supporters while increasing sustainable income. Working closely with the fundraising and communications teams, you will oversee multi-channel campaigns, supporter journeys and fundraising appeals. You will also manage a small team and use data insights to optimise performance and drive long term supporter engagement. Key responsibilities include: Leading the development and delivery of the individual giving strategy Managing campaigns across digital, social and supporter communications channels Growing income through regular giving, appeals, payroll giving and community fundraising Managing budgets, monitoring performance and analysing campaign results Collaborating with marketing and communications colleagues to deliver integrated campaigns Developing supporter journeys to improve acquisition, retention and lifetime value Line managing the Individual Giving Officer and ensuring excellent supporter care Maintaining accurate data and campaign records within the CRM system Ensuring fundraising activity complies with regulatory and governance requirements About You You will be an experienced individual giving fundraiser who enjoys combining creativity with data led decision making. You will bring: Experience growing an individual giving programme or supporter income stream Proven experience delivering multi-channel fundraising campaigns Strong analytical skills with the ability to interpret data and improve performance Excellent written communication and storytelling skills Experience managing budgets and monitoring fundraising results Confidence managing or mentoring team members Strong collaboration skills and the ability to work across teams About the Organisation This organisation works in partnership with Indigenous and local communities to protect rainforests and tackle the climate crisis. By supporting community led conservation and providing practical resources, they help protect vital ecosystems while strengthening resilience against environmental threats. Other roles you may have experience of could include; Individual Giving Manager, Supporter Engagement Manager, Fundraising Manager, Digital Fundraising Manager, Supporter Acquisition Manager, Individual Giving Lead. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Customer Service Advisor 37.5 hours per week, Monday- Friday 08.30-16.30 plus 1 in 4 Saturdays 09.00-13.00 (Mar-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication. Daily duties and responsibilities will include: To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network. Meeting KPIs and SLA s, adding value within responses and ensuring a professional and accurate response is delivered. To recognise initial communication, record all correspondence within the Club s CRM system, investigate the issue and process the response within the style and tone of the Club. To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media. To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times. To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible. To ensure all workloads are logged daily to understand team workflow and individual productivity. To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of complaint handling and escalations Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026
Mar 10, 2026
Full time
Customer Service Advisor 37.5 hours per week, Monday- Friday 08.30-16.30 plus 1 in 4 Saturdays 09.00-13.00 (Mar-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication. Daily duties and responsibilities will include: To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network. Meeting KPIs and SLA s, adding value within responses and ensuring a professional and accurate response is delivered. To recognise initial communication, record all correspondence within the Club s CRM system, investigate the issue and process the response within the style and tone of the Club. To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media. To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times. To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible. To ensure all workloads are logged daily to understand team workflow and individual productivity. To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of complaint handling and escalations Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026
ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations. Role Overview We are seeking a motivated, target-driven and commercially focused Account Manager to join our busy sales office in Biddulph. This is a key role responsible for maintaining and developing customer relationships, driving revenue growth, preparing accurate quotes and supporting external sales colleagues. The successful candidate will demonstrate strong communication skills, commercial awareness and the ability to manage multiple customer accounts effectively in a fast-paced environment. Key Responsibilities Identify and onboard creditworthy new customers in line with company procedures. Develop and deliver a structured programme of outbound sales activity, including promotional and cold calls, ensuring agreed contact targets with both existing customers and prospects are achieved. Manage incoming calls, maximising associates revenue opportunities. Build and maintain strong customer relationships to understand requirements and increase purchase frequency and account value. Monitor and improve conversion ratios across active, dormant and prospective accounts. Maintain accurate and up-to-date customer records, reports and database information. Work closely with the Sales Manager to achieve individual and team sales targets. Prepare accurate quotations and updated pricing for customers, ensuring timely and effective follow-up. Escalate quality management (non-conformance) and payment queries to the Sales Manager as appropriate. Ensure all sales enquiries are accurately recorded within the KliCC system. Check stock availability and raise customer orders in line with site capabilities, including lead times, stock levels and processing capacity. Candidate Profile Proven experience in a proactive sales or account management role (preferably within steel, metals, manufacturing or industrial sectors). Strong commercial awareness and results-driven mindset. Excellent communication and relationship-building skills. High level of organisation and attention to detail. Confident using CRM systems and Microsoft Office applications. The company and benefits: As well as a competitive salary we also offer an attractive benefits package which include: Health Assured Employee Assistance Programme Lifetime Financial Wellbeing Lease Cars by Salary Sacrifice Contributory Pension Long Service Awards Discount cards for shops and restaurants Gym & Health Club discounts Cycle to Work Scheme Medicash Programme
Mar 10, 2026
Full time
ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations. Role Overview We are seeking a motivated, target-driven and commercially focused Account Manager to join our busy sales office in Biddulph. This is a key role responsible for maintaining and developing customer relationships, driving revenue growth, preparing accurate quotes and supporting external sales colleagues. The successful candidate will demonstrate strong communication skills, commercial awareness and the ability to manage multiple customer accounts effectively in a fast-paced environment. Key Responsibilities Identify and onboard creditworthy new customers in line with company procedures. Develop and deliver a structured programme of outbound sales activity, including promotional and cold calls, ensuring agreed contact targets with both existing customers and prospects are achieved. Manage incoming calls, maximising associates revenue opportunities. Build and maintain strong customer relationships to understand requirements and increase purchase frequency and account value. Monitor and improve conversion ratios across active, dormant and prospective accounts. Maintain accurate and up-to-date customer records, reports and database information. Work closely with the Sales Manager to achieve individual and team sales targets. Prepare accurate quotations and updated pricing for customers, ensuring timely and effective follow-up. Escalate quality management (non-conformance) and payment queries to the Sales Manager as appropriate. Ensure all sales enquiries are accurately recorded within the KliCC system. Check stock availability and raise customer orders in line with site capabilities, including lead times, stock levels and processing capacity. Candidate Profile Proven experience in a proactive sales or account management role (preferably within steel, metals, manufacturing or industrial sectors). Strong commercial awareness and results-driven mindset. Excellent communication and relationship-building skills. High level of organisation and attention to detail. Confident using CRM systems and Microsoft Office applications. The company and benefits: As well as a competitive salary we also offer an attractive benefits package which include: Health Assured Employee Assistance Programme Lifetime Financial Wellbeing Lease Cars by Salary Sacrifice Contributory Pension Long Service Awards Discount cards for shops and restaurants Gym & Health Club discounts Cycle to Work Scheme Medicash Programme