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Main area Access Grade NHS AfC: Band 3 Contract Permanent: 9am - 5pm Monday Tuesday Wednesday and Friday Hours Part time - 30 hours per week (30 hours Permanent post available & 27.5 hours 12-month post available) Job ref 458
Site Ormskirk Hospital Town Ormskirk Salary £24,937 - £26,598 Per Annum pro rata Salary period Yearly Closing 25/01/:59
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Job overview As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for outpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day to day coordination of outpatient bookings.
You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast paced environment.
Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas.
Main duties of the job As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties:
- Administrative Support: General office duties include updating records, handling correspondence, and maintaining accurate data on the Hospital Patient Administrative System (Medway).
Communication: Strong telephone and interpersonal skills are essential, as you'll be in regular contact with patients and other departments.
Independence and Initiative: The role requires someone who can work autonomously, manage time effectively, and adapt to changing priorities.
This position is typically based at Ormskirk District General Hospital and supports the Trust's commitment to delivering Five Star Patient Care.
Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities KEY DUTIES
- To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service.
- To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP's, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.
- Accurate addition of patients to the waiting list ensuring any relevant notes recorded.
- To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list.
- To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients' 18 week, diagnostic, cancer and/or 28 day rescheduling targets.
- Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information.
- Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide.
- Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission.
- Identify, attempt to resolve and pre empt situations which may result in a breach of access targets. Regularly analyse waiting list information to ensure compliance with national waiting time standards and escalated in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.
- To work flexibly according to the needs of the service including covering for colleagues during periods of leave.
- Liase with Bed Manager in the case of patients being put on 'stand by' or cancelled due to extraneous circumstances (i.e. bed unavailability.
- Ensure that all patients are placed on galaxy (theatre system) as soon as patients' booking is confirmed.
- Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation)
- With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage.
- Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.
- Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics.
- Responsible for booking all new and follow up appointments in accordance with departmental procedures.
- Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales.
- Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patient's future appointments effectively and timely.
- Responsible for all clinic template changes due to changes to Medical Rota's.
- Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales.
- Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.
- Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.
- Manage all ward forms, ensuring patients are booked for their follow up appointment or escalated as required.
- Retrospectively record all attendances outside clinic as per work instruction.
- On rotation ensure the general access office email address is managed timely during the shift.
- On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking.
- Ensure compliance with the two week wait rule for all suspected cancer referrals. . click apply for full job details