Blue Badge Officer

• Location: Dakota House, Weybridge, Surrey, KT13 0YP

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £18,422.67per annum, based on a 24 hour working week (pro rata to £27,634 full time equivalent).

We are excited to be hiring a new Blue Badge Officer to join our fantastic Blue Badge Team within Customer Services. The team is based in Brooklands, Weybridge and we will expect you to work one day in the office and the rest working from home.

This is an opportunity for you to use your excellent administration skills whilst helping disabled residents in Surrey. The Blue Badge team are a small but busy and professional team and in this role you will be assessing applications for disabled parking badges.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Role

The Blue Badge Team are a small professional team who as part of customer services, assess applications and issue blue badges according to national guidelines issued by the Department for Transport. On a day to day basis we combine excellent IT skills, using a dedicated Customer Management System, with a strong customer focus in order to undertake this important role for Surrey residents.

This role demands excellent communication skills both written and verbal, a friendly approach and the ability to deal sensitively and professionally with a wide range of people with a wide range of disabilities. Much of our communication with customers is online, but we can speak and meet with residents to inform and guide about the blue badge scheme.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Evidence of being a well organised administrator
• Flexibility to combine great IT skills with a good knowledge of databases, MS Teams, MS Word
• Excellent communications and written skills
• Ability to work under pressure to tight deadlines

Application Questions

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• Please describe a time when you had to manage multiple tasks simultaneously. How did you prioritise and organise these tasks to ensure everything was completed on time?
• Please describe your IT skills and provide an example of your experience and proficiency of using databases, case management systems and other IT systems (for example MS Teams, MS Word).
• Can you share an instance where you have used your communication skills (both verbal and written) to successfully achieve a positive outcome for customers. Who did you need to communicate with and what was the outcome? What communication skills did you use?
• Describe a situation where you had to deal with high volumes of work under tight deadlines. How did you manage the pressure, and how did you ensure the accuracy and quality of your work was not compromised?

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to role requirements, flexible working requests, transferable skills or barriers to employment. For an informal discussion, please contact Kerrie Gould via email at or, Sean Winter at

The job advert closes at 23:59 on 28/01/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.