Edinburgh Customer Care Team Leader - Lead & Grow Talent

  • Trip.com
  • Edinburgh, Midlothian
  • Jan 18, 2026
Full time Call Centre / CustomerService

Job Description

A leading travel services company in Edinburgh seeks a Customer Service Team Leader to lead and inspire a team of advisors. The ideal candidate will have at least 2 years of experience in a supervisory role and be passionate about high-level service delivery. This role includes coaching team members, managing performance, and fostering a collaborative team environment. Benefits include hybrid working options, generous annual leave, performance bonuses, and opportunities for personal and career development.