Job Title: Junior Power BI / Power Automate Specialist Location: Sheffield Industry: Manufacturing Salary: Competitive + Development Opportunities The Opportunity Our client a growing manufacturing business in Sheffield are looking for a bright, tech-savvy problem solver to help modernise how we operate using Microsoft Power BI and Microsoft Power Automate . This isn't a traditional IT support role. We want someone curious and commercially minded - someone who spots a manual process and thinks, "There's a smarter way to do that." From improving how orders move from Sales through Production to Finance, to enhancing reporting and visibility across the business, you'll help streamline workflows and reduce manual effort. What You'll Be Doing Mapping and analysing key business processes (Sales Production Finance) Identifying inefficiencies and manual bottlenecks Building automated workflows in Power Automate Creating dashboards and performance reports in Power BI Improving data accuracy and real-time visibility Working closely with Sales, Operations and Finance stakeholders What We're Looking For Experience or strong exposure to Power BI and/or Power Automate Strong analytical and problem-solving skills Ability to translate technical solutions into practical business improvements Proactive, innovative mindset Desirable: SQL, advanced Excel, ERP exposure, interest in AI-driven reporting Who This Role Suits A recent graduate in Computer Science, Data Analytics or similar - or someone early in their career with hands-on experience building dashboards or automating processes who wants real ownership within a manufacturing environment.
Mar 03, 2026
Full time
Job Title: Junior Power BI / Power Automate Specialist Location: Sheffield Industry: Manufacturing Salary: Competitive + Development Opportunities The Opportunity Our client a growing manufacturing business in Sheffield are looking for a bright, tech-savvy problem solver to help modernise how we operate using Microsoft Power BI and Microsoft Power Automate . This isn't a traditional IT support role. We want someone curious and commercially minded - someone who spots a manual process and thinks, "There's a smarter way to do that." From improving how orders move from Sales through Production to Finance, to enhancing reporting and visibility across the business, you'll help streamline workflows and reduce manual effort. What You'll Be Doing Mapping and analysing key business processes (Sales Production Finance) Identifying inefficiencies and manual bottlenecks Building automated workflows in Power Automate Creating dashboards and performance reports in Power BI Improving data accuracy and real-time visibility Working closely with Sales, Operations and Finance stakeholders What We're Looking For Experience or strong exposure to Power BI and/or Power Automate Strong analytical and problem-solving skills Ability to translate technical solutions into practical business improvements Proactive, innovative mindset Desirable: SQL, advanced Excel, ERP exposure, interest in AI-driven reporting Who This Role Suits A recent graduate in Computer Science, Data Analytics or similar - or someone early in their career with hands-on experience building dashboards or automating processes who wants real ownership within a manufacturing environment.
Manager, Risk Strategy and Transformation, Risk Consulting (UKI) Location: London Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity Risk Consulting is a dynamic group of people focused on helping our clients solving tomorrow's problems today through integrated solution service offerings in the area of risk, such as internal audit, risk management and financial controls. Risk continues to move up the agenda and our team work with many of today's front-running companies. Our clients want integrated, strategic, tech-enabled, end-to-end solutions and we deliver tailored risk offerings putting client value and relationships at the core of what we do. You can expect to work with senior client personnel and drive high quality work products. Our Risk team consists of talented colleagues who invite you to bring your natural curiosity and innovative thoughts to work each day. Working within our team, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We offer excellent career development, diverse opportunities and fantastic work life balance including hybrid working. Join us and build an exceptional experience for yourself, and a better working world for all. Your Key Responsibilities We are looking for a highly skilled and motivated manager to join our dynamic Risk Consulting team. The ideal candidate will bring: Keen interest in risk management and its practical implementation to business Strong understanding and skills within Governance, Risk and Controls related services Strong written and verbal communication skills Ability to work across multiple projects and competing timelines Collaboration and teaming skills to work across multi skilled teams Keen interest in technology and application of technology to drive better client outcomes Key responsibilities include: Managing multiple engagement teams and stakeholders, both internally and externally, taking full ownership of projects and relationships. Your focus will be on delivering impactful results, on time, within budget and in line with EY's quality and risk management practices. Key responsibilities include: Client Delivery and Project Management: Lead and manage multiple client engagements. Oversee planning, fieldwork and reporting of findings and recommendations to senior stakeholders. Ensuring high-quality deliverables, on time within budget. Technical Expertise: Act as a key advisor in discussing Governance Risk and Compliance related propositions, regulations and best practices with clients, including technology trends and application. UK Corporate Reform, US Sarbanes-Oxley (SOX) compliance, Global Internal Audit Standards and other industry-specific regulatory compliance requirements. Quality and Risk Management: Ensure compliance with EY's quality and risk management processes across client acceptance, contracting and engagement delivery. Proactively identify and manage risks across engagements, escalating issues where appropriate. Stakeholder Management: Build trusted relationships with senior client stakeholders and proactively manage client expectations to ensure alignment on project goals, timelines and deliverables. Collaborate cross-functionally with other EY service lines and subject matter experts to deliver high quality insights. Collaborate with internal leader/s, provide regular updates on engagement progress and support internal decision-making through clear communication and proactive escalation and the ability to flex communication styles. Team Leadership and Development: Mentor and coach junior team members through effective supervision to develop their technical and professional skills. Support career development through performance reviews and providing timely, regular and actionable feedback. You will contribute to a positive team environment by demonstrating consistent commitment and optimism toward work challenges. Business Development: Build the EY brand through high quality delivery. Support in the identification of new opportunities and development of proposals. Build EY's market presence through contribution to thought leadership and client events. Promoting EY's values: Champion EY's commitments to integrity, respect and teaming in all client and internal interactions. Foster an inclusive and diverse working environment where everyone feels valued and empowered to contribute. Practice development: contribute to practice development and internal initiatives such as learning and development programmes and solution development. Skills and Experience You will be a trusted manager with proven technical expertise in risk, processes and controls that will complement our Risk Consulting teams in delivering high-quality solutions to our clients.Your skills and experience will include: Process and controls experience: Proven and relevant professional experience across core process and controls solutions (e.g. internal audit, SOX and internal controls) in consulting, government or industry. Extensive experience in process mapping, walkthroughs, risk analysis (strategic, financial, operational and compliance) and control identification and design assessment. The ability to act as a trusted advisor to clients on risk and control issues, such as controls remediation or Enterprise Risk Management. Technical skills and knowledge: In depth understanding of core business processes, associated risks, and leading practice controls. Strong leadership and communication skills, technical knowledge, and the ability to write at a publication quality level in order to communicate findings and recommendations to clients. Strong business acumen, including the ability to compile information quickly and accurately, and to test data and assumptions for informed decision-making. Engagement management: Track record demonstrating success in leading high-performing teams, mentor junior staff and foster a culture of collaboration and continuous learning. Experienced in managing complex project and multiple stakeholder groups including senior clients and internal leadership. Demonstrated ability to balance project management and delivery skills across a range of clients, including financial management, quality, and risk management requirements. Communication and interpersonal skills: Strong communication (written and verbal) and interpersonal skills with the ability to influence and build trust at all levels. Being an active listener, having self-awareness when dealing with others, and adapting your own approach to differences in individual style and backgrounds, recognising the risk of unconscious biases. Client delivery: Demonstrated success in delivering high-quality, client-focused solutions on time and within budget with acommitment to going above and beyond for clients. Commercial acumen: Commercially aware, with a track record of developing relevant propositions and sales collateral and supporting business development efforts. Technology and innovation: Proficient in understanding and experience in use of technology such as data analytics, automation, and AI in project delivery. Proficient across the Microsoft Office suite (e.g. PowerPoint, Excel and Word). Professional attributes: Self-stater with a proactive mindset, natural curiosity and commitment to delivering excellence for our clients. Ability to work in areas of uncertainty and navigate ambiguous situations, adaptable and inclusive, with strong self-awareness and the ability to work effectively across diverse teams. Up to date with industry trends, emerging risks, and the UK regulatory landscape. Adaptability and the ability to work effectively across diverse teams. Other desirable skills and experience: Professional experience, skills and knowledge in the following areas is desirable but not essential; finance transformation, controls automation, programme assurance, IT control including analysing core systems (e.g., SAP and Oracle) to identify control weaknesses To qualify for this role, you should have: Professional experience in risk, process and controls services in a consulting, industry or public sector setting. Hold a relevant professional qualification (ACA, ACCA, CFA or hold post graduate/equivalent degree in relevant subjects). What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. We invite applications from all cultures, backgrounds and experiences and are proud of our culture where people from all walks of life can grow and thrive. If you want to know more about our people and our culture, search on LinkedIn. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people . click apply for full job details
Feb 27, 2026
Full time
Manager, Risk Strategy and Transformation, Risk Consulting (UKI) Location: London Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity Risk Consulting is a dynamic group of people focused on helping our clients solving tomorrow's problems today through integrated solution service offerings in the area of risk, such as internal audit, risk management and financial controls. Risk continues to move up the agenda and our team work with many of today's front-running companies. Our clients want integrated, strategic, tech-enabled, end-to-end solutions and we deliver tailored risk offerings putting client value and relationships at the core of what we do. You can expect to work with senior client personnel and drive high quality work products. Our Risk team consists of talented colleagues who invite you to bring your natural curiosity and innovative thoughts to work each day. Working within our team, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We offer excellent career development, diverse opportunities and fantastic work life balance including hybrid working. Join us and build an exceptional experience for yourself, and a better working world for all. Your Key Responsibilities We are looking for a highly skilled and motivated manager to join our dynamic Risk Consulting team. The ideal candidate will bring: Keen interest in risk management and its practical implementation to business Strong understanding and skills within Governance, Risk and Controls related services Strong written and verbal communication skills Ability to work across multiple projects and competing timelines Collaboration and teaming skills to work across multi skilled teams Keen interest in technology and application of technology to drive better client outcomes Key responsibilities include: Managing multiple engagement teams and stakeholders, both internally and externally, taking full ownership of projects and relationships. Your focus will be on delivering impactful results, on time, within budget and in line with EY's quality and risk management practices. Key responsibilities include: Client Delivery and Project Management: Lead and manage multiple client engagements. Oversee planning, fieldwork and reporting of findings and recommendations to senior stakeholders. Ensuring high-quality deliverables, on time within budget. Technical Expertise: Act as a key advisor in discussing Governance Risk and Compliance related propositions, regulations and best practices with clients, including technology trends and application. UK Corporate Reform, US Sarbanes-Oxley (SOX) compliance, Global Internal Audit Standards and other industry-specific regulatory compliance requirements. Quality and Risk Management: Ensure compliance with EY's quality and risk management processes across client acceptance, contracting and engagement delivery. Proactively identify and manage risks across engagements, escalating issues where appropriate. Stakeholder Management: Build trusted relationships with senior client stakeholders and proactively manage client expectations to ensure alignment on project goals, timelines and deliverables. Collaborate cross-functionally with other EY service lines and subject matter experts to deliver high quality insights. Collaborate with internal leader/s, provide regular updates on engagement progress and support internal decision-making through clear communication and proactive escalation and the ability to flex communication styles. Team Leadership and Development: Mentor and coach junior team members through effective supervision to develop their technical and professional skills. Support career development through performance reviews and providing timely, regular and actionable feedback. You will contribute to a positive team environment by demonstrating consistent commitment and optimism toward work challenges. Business Development: Build the EY brand through high quality delivery. Support in the identification of new opportunities and development of proposals. Build EY's market presence through contribution to thought leadership and client events. Promoting EY's values: Champion EY's commitments to integrity, respect and teaming in all client and internal interactions. Foster an inclusive and diverse working environment where everyone feels valued and empowered to contribute. Practice development: contribute to practice development and internal initiatives such as learning and development programmes and solution development. Skills and Experience You will be a trusted manager with proven technical expertise in risk, processes and controls that will complement our Risk Consulting teams in delivering high-quality solutions to our clients.Your skills and experience will include: Process and controls experience: Proven and relevant professional experience across core process and controls solutions (e.g. internal audit, SOX and internal controls) in consulting, government or industry. Extensive experience in process mapping, walkthroughs, risk analysis (strategic, financial, operational and compliance) and control identification and design assessment. The ability to act as a trusted advisor to clients on risk and control issues, such as controls remediation or Enterprise Risk Management. Technical skills and knowledge: In depth understanding of core business processes, associated risks, and leading practice controls. Strong leadership and communication skills, technical knowledge, and the ability to write at a publication quality level in order to communicate findings and recommendations to clients. Strong business acumen, including the ability to compile information quickly and accurately, and to test data and assumptions for informed decision-making. Engagement management: Track record demonstrating success in leading high-performing teams, mentor junior staff and foster a culture of collaboration and continuous learning. Experienced in managing complex project and multiple stakeholder groups including senior clients and internal leadership. Demonstrated ability to balance project management and delivery skills across a range of clients, including financial management, quality, and risk management requirements. Communication and interpersonal skills: Strong communication (written and verbal) and interpersonal skills with the ability to influence and build trust at all levels. Being an active listener, having self-awareness when dealing with others, and adapting your own approach to differences in individual style and backgrounds, recognising the risk of unconscious biases. Client delivery: Demonstrated success in delivering high-quality, client-focused solutions on time and within budget with acommitment to going above and beyond for clients. Commercial acumen: Commercially aware, with a track record of developing relevant propositions and sales collateral and supporting business development efforts. Technology and innovation: Proficient in understanding and experience in use of technology such as data analytics, automation, and AI in project delivery. Proficient across the Microsoft Office suite (e.g. PowerPoint, Excel and Word). Professional attributes: Self-stater with a proactive mindset, natural curiosity and commitment to delivering excellence for our clients. Ability to work in areas of uncertainty and navigate ambiguous situations, adaptable and inclusive, with strong self-awareness and the ability to work effectively across diverse teams. Up to date with industry trends, emerging risks, and the UK regulatory landscape. Adaptability and the ability to work effectively across diverse teams. Other desirable skills and experience: Professional experience, skills and knowledge in the following areas is desirable but not essential; finance transformation, controls automation, programme assurance, IT control including analysing core systems (e.g., SAP and Oracle) to identify control weaknesses To qualify for this role, you should have: Professional experience in risk, process and controls services in a consulting, industry or public sector setting. Hold a relevant professional qualification (ACA, ACCA, CFA or hold post graduate/equivalent degree in relevant subjects). What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. We invite applications from all cultures, backgrounds and experiences and are proud of our culture where people from all walks of life can grow and thrive. If you want to know more about our people and our culture, search on LinkedIn. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people . click apply for full job details
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Feb 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Feb 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. An opportunity to work at the forefront of research into Moody's Analytics' cutting-edge credit modelling and scenario generation suite of solutions. Join a global team of leading risk management professionals from a diverse set of academic and professional backgrounds. Our products and services are deeply embedded across the financial sector. A culture emphasising partnership with our clients and the value of innovation and thought leadership pervades our business objectives and the day-to-day work that we do. As a research member of the Insurance Asset Risk Modelling team, you will be exposed to a broad range of challenges ranging from deeply technical model research to highly focussed client driven project work. This role will involve working on a newly developed credit risk product, which integrates Moody's long-standing expertise in structural credit modelling in an integrated risk framework which leverages Moody's award-winning Scenario Generator solution for broader interest rate and market risks. This modelling is applied across a range of credit asset classes (including structured products and private markets), while also capturing other key market risks like yield curve sensitivities and FX exposures. Our clients typically model these risks within a broader Asset Liability and Economic Capital framework. Responsibilities Prototype & develop analytic and quantitative financial models. Review financial analytics requirements. Contribute and lead research projects and development initiatives focused on improving our products. Where appropriate engage in detailed review and development activities of others' work to ensure that the team meets its goals. Write and review model and technical product documentation. Collaborate with members of Research and Product Management teams to develop testing plans, testing strategy and statistical benchmarks for testing. Create test cases, execute tests, analyse testing results and provide reports to the project team. Provide advanced level support on quantitative modelling questions to clients. Supporting the advisory services and sales teams by engaging with clients and prospect on deep dive modelling topics and product expertise. Qualifications A good first degree in a numerical discipline, for example: finance or other highly quantitative subject (physical sciences, maths, data science, economics). Ideally, a post-graduate (MSc or PhD) qualification in a numerical discipline. Knowledge or experience in the following areas: Structural credit modelling, including Merton and Distance to Default credit modelling Time series data and analysis, financial mathematics and stochastic modelling. Ideally, experience of using economic scenarios or scenario generation software and its application to asset risk modelling workflows Strong quantitative developer skills. Ideally with experience of programming in Python and familiarity with leveraging AI coding agents in an integrated development environment. We also use C# and MATLAB extensively. Strong communication, presentation and interpersonal skills, with the ability to communicate complex concepts both internally and externally, to different stakeholders with varying levels of technical knowledge. Experience in working in a collaborative project environment, with multi-disciplinary teams (e.g. product management, develop teams, operations, technology, business analysis, etc.). The Department / Team The Moody's Insurance Solutions team supports the insurance industry through the delivery of award-winning solutions, supporting regulatory compliance, financial reporting, investment, and helping firms to develop deeper business insight. A key element of our offering is our ability for subject matter experts to engage effectively with our customers on a regular basis. This engagement supports a number of objectives - ensuring customer satisfaction through effective solution delivery and issue resolution and continuously developing our understanding of customer needs - helping us to establish long-lasting and mutually beneficial relationships with our customers. Equal Opportunity Employer Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Feb 14, 2026
Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. An opportunity to work at the forefront of research into Moody's Analytics' cutting-edge credit modelling and scenario generation suite of solutions. Join a global team of leading risk management professionals from a diverse set of academic and professional backgrounds. Our products and services are deeply embedded across the financial sector. A culture emphasising partnership with our clients and the value of innovation and thought leadership pervades our business objectives and the day-to-day work that we do. As a research member of the Insurance Asset Risk Modelling team, you will be exposed to a broad range of challenges ranging from deeply technical model research to highly focussed client driven project work. This role will involve working on a newly developed credit risk product, which integrates Moody's long-standing expertise in structural credit modelling in an integrated risk framework which leverages Moody's award-winning Scenario Generator solution for broader interest rate and market risks. This modelling is applied across a range of credit asset classes (including structured products and private markets), while also capturing other key market risks like yield curve sensitivities and FX exposures. Our clients typically model these risks within a broader Asset Liability and Economic Capital framework. Responsibilities Prototype & develop analytic and quantitative financial models. Review financial analytics requirements. Contribute and lead research projects and development initiatives focused on improving our products. Where appropriate engage in detailed review and development activities of others' work to ensure that the team meets its goals. Write and review model and technical product documentation. Collaborate with members of Research and Product Management teams to develop testing plans, testing strategy and statistical benchmarks for testing. Create test cases, execute tests, analyse testing results and provide reports to the project team. Provide advanced level support on quantitative modelling questions to clients. Supporting the advisory services and sales teams by engaging with clients and prospect on deep dive modelling topics and product expertise. Qualifications A good first degree in a numerical discipline, for example: finance or other highly quantitative subject (physical sciences, maths, data science, economics). Ideally, a post-graduate (MSc or PhD) qualification in a numerical discipline. Knowledge or experience in the following areas: Structural credit modelling, including Merton and Distance to Default credit modelling Time series data and analysis, financial mathematics and stochastic modelling. Ideally, experience of using economic scenarios or scenario generation software and its application to asset risk modelling workflows Strong quantitative developer skills. Ideally with experience of programming in Python and familiarity with leveraging AI coding agents in an integrated development environment. We also use C# and MATLAB extensively. Strong communication, presentation and interpersonal skills, with the ability to communicate complex concepts both internally and externally, to different stakeholders with varying levels of technical knowledge. Experience in working in a collaborative project environment, with multi-disciplinary teams (e.g. product management, develop teams, operations, technology, business analysis, etc.). The Department / Team The Moody's Insurance Solutions team supports the insurance industry through the delivery of award-winning solutions, supporting regulatory compliance, financial reporting, investment, and helping firms to develop deeper business insight. A key element of our offering is our ability for subject matter experts to engage effectively with our customers on a regular basis. This engagement supports a number of objectives - ensuring customer satisfaction through effective solution delivery and issue resolution and continuously developing our understanding of customer needs - helping us to establish long-lasting and mutually beneficial relationships with our customers. Equal Opportunity Employer Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
