Working Pattern Week 1 Sunday: 07:30-11:30 Monday: 07:30-11:30 Tuesday: 07:30-11:30 Thursday: 07:30-11:30 Friday: 07:30-11:30 Week 2 Monday: 07:30-11:30 Tuesday: 07:30-11:30 Wednesday: 07:30-11:30 Friday: 07:30-11:30 Saturday: 07:30-11:30 Join our team at M&S as a Customer Assistant in Administration, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our Administration team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve Key Accountabilities Serve our customers efficiently and brilliantly well - on the shop floor and at service points Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy Skilled to utilise all digital tools and communication channels to do the job Share customer and colleague feedback to help us do things better Share knowledge and experience with colleagues to support others in building skill and confidence Own their own learning & development and proactively access digital learning solutions Know the daily sales targets, priorities, promotions & selling opportunities Have great product knowledge to sell and recommend our products and services Proactively engage with customers to understand their needs and make recommendations Understand the store priorities and their part to play Complete tasks with pace and in line with SOPs Minimise cost and waste through good process practice Follow safe and legal working practices Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Committed to delivering excellent work fast with great attention to detail Open to and acts on feedback, asking for this regularly Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things Effective at communicating their intentions to others; ensures communication is clear and simple In control of their own reactions and considers how to share their perspective to create better reaction for team Copes well with change and work challenges and recovers quickly from its impact Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience Contributing to store sales and cost control Work across the store to get things done right first time within timescales Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Understand customer needs and spot selling opportunities Adapting to change Good Knowledge of VM principles Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Mar 14, 2026
Full time
Working Pattern Week 1 Sunday: 07:30-11:30 Monday: 07:30-11:30 Tuesday: 07:30-11:30 Thursday: 07:30-11:30 Friday: 07:30-11:30 Week 2 Monday: 07:30-11:30 Tuesday: 07:30-11:30 Wednesday: 07:30-11:30 Friday: 07:30-11:30 Saturday: 07:30-11:30 Join our team at M&S as a Customer Assistant in Administration, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our Administration team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve Key Accountabilities Serve our customers efficiently and brilliantly well - on the shop floor and at service points Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy Skilled to utilise all digital tools and communication channels to do the job Share customer and colleague feedback to help us do things better Share knowledge and experience with colleagues to support others in building skill and confidence Own their own learning & development and proactively access digital learning solutions Know the daily sales targets, priorities, promotions & selling opportunities Have great product knowledge to sell and recommend our products and services Proactively engage with customers to understand their needs and make recommendations Understand the store priorities and their part to play Complete tasks with pace and in line with SOPs Minimise cost and waste through good process practice Follow safe and legal working practices Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Committed to delivering excellent work fast with great attention to detail Open to and acts on feedback, asking for this regularly Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things Effective at communicating their intentions to others; ensures communication is clear and simple In control of their own reactions and considers how to share their perspective to create better reaction for team Copes well with change and work challenges and recovers quickly from its impact Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience Contributing to store sales and cost control Work across the store to get things done right first time within timescales Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Understand customer needs and spot selling opportunities Adapting to change Good Knowledge of VM principles Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
What you'll be doing: Working with the Store Manager, you'll share joint responsibility for the day to day running of the store You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu You'll be leading by example, co-managing a small team of between 4 - 6 members of staff You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice What you'll need - skills and experience: Proven experience in a retail customer service orientated or sales environment Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment You'll have practical experience / knowledge of some or all of our product range Proven ability to sell some or all of our product range Proven ability to deliver excellent customer service to all of our customers Proven experience in achieving sales targets You'll be a confident, enthusiastic team player Your personal skills should include accuracy and numeracy as well as basic computer literacy You'll possess a high degree of self motivation and a can-do attitude You'll demonstrate a desire to succeed both individually and as co-leader of the team What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee
Mar 14, 2026
Full time
What you'll be doing: Working with the Store Manager, you'll share joint responsibility for the day to day running of the store You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu You'll be leading by example, co-managing a small team of between 4 - 6 members of staff You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice What you'll need - skills and experience: Proven experience in a retail customer service orientated or sales environment Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment You'll have practical experience / knowledge of some or all of our product range Proven ability to sell some or all of our product range Proven ability to deliver excellent customer service to all of our customers Proven experience in achieving sales targets You'll be a confident, enthusiastic team player Your personal skills should include accuracy and numeracy as well as basic computer literacy You'll possess a high degree of self motivation and a can-do attitude You'll demonstrate a desire to succeed both individually and as co-leader of the team What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee
Chartered Institute of Procurement and Supply (CIPS)
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Role: Head of Supply Chain and Inventory Department: Operations Location: London Reports into: Director of Operations About the role We are looking for a Head of Supply Chain and Inventory. The successful candidate will own the end to end inventory lifecycle across finished goods, service parts, repair components, and sub assemblies. The Head of Supply Chain and Inventory will ensure accurate visibility, disciplined control, and forward looking planning to support Disguise's global operations. This is a pivotal position in the evolution of the organisation, shifting from reactive procurement to proactive, data driven inventory management, with a strong emphasis on: Forecasting and demand planning Stock optimisation and cost control BOM driven material planning Automation and system led processes Structured stakeholder management with manufacturers and vendors The Head of Supply Chain and Inventory is the single point of accountability for inventory health, balancing availability, cost, risk, and scalability as the business grows. What you will do Inventory Ownership, Governance & Control Own global inventory visibility and integrity across all stock types. Ensure critical spare part availability to support Service Centres and global RMA commitments. Maintain NetSuite as the single source of truth for all inventory related data. Define and maintain robust stock classification and lifecycle controls; lead cycle counts and audits. Manage risks related to excess and slow moving inventory; obsolescence and EOL exposure; shrinkage and write offs. Planning, Forecasting & Replenishment Develop rolling inventory forecasts from sales demand, service consumption, RMA and project based demand. Own replenishment logic and planning parameters (MOQ, lead times, safety stock, reorder points). Partner closely with Operations, Hardware, Product Management and Service Centres to ensure inventory plans align with the roadmap, capacity and service level expectations. Support New Product Introductions (NPI), ramp up planning, product transitions, redesigns and End of life (EOL) planning. BOM, Material Planning & Cost Control Own inventory related aspects of Bill of Materials (BOM) management, ensuring accuracy of part structures and usage quantities; alignment between engineering BOMs and operational inventory. Work with Hardware and Manufacturing partners to anticipate component level demand and identify cost, availability, and risks. Control inventory value, holding costs, aged stock and write offs. Support Finance with inventory valuation accuracy, forecasting and variance analysis. Automation, Systems & Reporting Drive automation of inventory planning and control processes. Continuously improve NetSuite configuration, workflows and reporting related to forecast accuracy, stock health, inventory turns and ageing. Define and maintain a standard inventory reporting cadence. Manufacturer & Vendor Stakeholder Management Act as the primary operational interface for inventory related coordination with contract manufacturers, key component vendors and repair and refurbishment partners. Align forecasts, lead times and material availability with external partners. Manage risks related to supply constraints, long lead time components and demand volatility. Experience we are looking for Proven experience impacting inventory, stock planning or supply chain management within a hardware, technology or manufacturing environment. Proven experience using automations to improve efficiency within stock. Commercial experience using inventory control methodologies. Commercial experience forecasting and demand planning. NetSuite experience. Experience managing inventory across third party warehouses and external partners. Experience with BOM management and material planning. Nice to have: familiarity with electronics, components or technical spare parts. Commercial experience in scale up or fast growth organisations with evolving systems and processes. Skills, behaviours and values we are looking for Highly analytical with strong attention to data accuracy. Process discipline: creating and ensuring process structure, consistency and repeatable workflows that ensure accuracy, quality and reliable outcomes. Confident stakeholder manager across technical, operational and commercial teams. Driven: being proactive. Dynamic and resilient: being able to try new ways of doing things and pivot quickly with energy and resilience. About Disguise Disguise is the industry leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user's ever changing needs so our technology stays ahead of the game. Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest. Resilience. We don't give up until we find the right solution, even if it's not within our remit. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. Our benefits We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory. Hybrid working between home and our offices (dependent on role and location). Mental health and wellbeing support - subscription to the Calm app, mental health first aid buddies, employee assistance programmes. Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries. Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning. Training, coaching & mentoring.
Mar 07, 2026
Full time
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Role: Head of Supply Chain and Inventory Department: Operations Location: London Reports into: Director of Operations About the role We are looking for a Head of Supply Chain and Inventory. The successful candidate will own the end to end inventory lifecycle across finished goods, service parts, repair components, and sub assemblies. The Head of Supply Chain and Inventory will ensure accurate visibility, disciplined control, and forward looking planning to support Disguise's global operations. This is a pivotal position in the evolution of the organisation, shifting from reactive procurement to proactive, data driven inventory management, with a strong emphasis on: Forecasting and demand planning Stock optimisation and cost control BOM driven material planning Automation and system led processes Structured stakeholder management with manufacturers and vendors The Head of Supply Chain and Inventory is the single point of accountability for inventory health, balancing availability, cost, risk, and scalability as the business grows. What you will do Inventory Ownership, Governance & Control Own global inventory visibility and integrity across all stock types. Ensure critical spare part availability to support Service Centres and global RMA commitments. Maintain NetSuite as the single source of truth for all inventory related data. Define and maintain robust stock classification and lifecycle controls; lead cycle counts and audits. Manage risks related to excess and slow moving inventory; obsolescence and EOL exposure; shrinkage and write offs. Planning, Forecasting & Replenishment Develop rolling inventory forecasts from sales demand, service consumption, RMA and project based demand. Own replenishment logic and planning parameters (MOQ, lead times, safety stock, reorder points). Partner closely with Operations, Hardware, Product Management and Service Centres to ensure inventory plans align with the roadmap, capacity and service level expectations. Support New Product Introductions (NPI), ramp up planning, product transitions, redesigns and End of life (EOL) planning. BOM, Material Planning & Cost Control Own inventory related aspects of Bill of Materials (BOM) management, ensuring accuracy of part structures and usage quantities; alignment between engineering BOMs and operational inventory. Work with Hardware and Manufacturing partners to anticipate component level demand and identify cost, availability, and risks. Control inventory value, holding costs, aged stock and write offs. Support Finance with inventory valuation accuracy, forecasting and variance analysis. Automation, Systems & Reporting Drive automation of inventory planning and control processes. Continuously improve NetSuite configuration, workflows and reporting related to forecast accuracy, stock health, inventory turns and ageing. Define and maintain a standard inventory reporting cadence. Manufacturer & Vendor Stakeholder Management Act as the primary operational interface for inventory related coordination with contract manufacturers, key component vendors and repair and refurbishment partners. Align forecasts, lead times and material availability with external partners. Manage risks related to supply constraints, long lead time components and demand volatility. Experience we are looking for Proven experience impacting inventory, stock planning or supply chain management within a hardware, technology or manufacturing environment. Proven experience using automations to improve efficiency within stock. Commercial experience using inventory control methodologies. Commercial experience forecasting and demand planning. NetSuite experience. Experience managing inventory across third party warehouses and external partners. Experience with BOM management and material planning. Nice to have: familiarity with electronics, components or technical spare parts. Commercial experience in scale up or fast growth organisations with evolving systems and processes. Skills, behaviours and values we are looking for Highly analytical with strong attention to data accuracy. Process discipline: creating and ensuring process structure, consistency and repeatable workflows that ensure accuracy, quality and reliable outcomes. Confident stakeholder manager across technical, operational and commercial teams. Driven: being proactive. Dynamic and resilient: being able to try new ways of doing things and pivot quickly with energy and resilience. About Disguise Disguise is the industry leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user's ever changing needs so our technology stays ahead of the game. Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest. Resilience. We don't give up until we find the right solution, even if it's not within our remit. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. Our benefits We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory. Hybrid working between home and our offices (dependent on role and location). Mental health and wellbeing support - subscription to the Calm app, mental health first aid buddies, employee assistance programmes. Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries. Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning. Training, coaching & mentoring.
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are looking for a Parts & Retail Salesperson to be based at their branch in Framlingham, Suffolk. On Offer: Full-time permanent role Working Hours: 39 hours per week 8:30am to 5:30pm Monday, Tuesday and Thursday, 8:30am to 4:30pm Friday (1-hour unpaid lunch), 8:30am to 12:30pm Wednesday and Saturday. Overtime paid at time and a half on completion of 39 hours. Immediate starts available Competitive salary dependent on skills and experience. 32 days holiday (inc bank holidays) Workplace pension Life assurance (2 x salary) Country store staff discount Company sick pay scheme Flu jabs and employee referral scheme. Main Purpose of the Parts & Retail Salesperson role: Reporting to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day retail sales within the showroom which will include Parts, Hardware, Clothing and Groundcare machinery sales. Duties and Responsibilities of the Parts & Salesperson role: Always ensure delivery of excellent customer service by dealing with all queries relating to the products and services supplied by the Company either face to face or over the telephone Assisting with the day-to-day retail sales within the showroom Helping to cover the Horticulture sales within the showroom and will always be the main person in the showroom. To Be Considered: Good knowledge of Agricultural and Horticultural equipment and parts is advantageous Good experience within retail and some knowledge in merchandising Sales experience and/or knowledge of groundcare and agricultural machinery (desirable) Excellent people skills and enjoy working with the general public Enjoy working in a busy atmosphere and can cope under pressure during busy periods Good communication skills: face to face, letter, email and telephone General computer skills and familiarity with email and internet use Supporting internal workshop technicians with parts identification Goods receiving and distribution of orders Good numeracy and literacy skills Full driving licence Motivated by sales and targets Attention to detail and accuracy with numbers, handling of cash, cheque and card payments A team player capable of working alone or with other team members For more details, please contact Willis Global Experts in Recruiting
Feb 28, 2026
Full time
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are looking for a Parts & Retail Salesperson to be based at their branch in Framlingham, Suffolk. On Offer: Full-time permanent role Working Hours: 39 hours per week 8:30am to 5:30pm Monday, Tuesday and Thursday, 8:30am to 4:30pm Friday (1-hour unpaid lunch), 8:30am to 12:30pm Wednesday and Saturday. Overtime paid at time and a half on completion of 39 hours. Immediate starts available Competitive salary dependent on skills and experience. 32 days holiday (inc bank holidays) Workplace pension Life assurance (2 x salary) Country store staff discount Company sick pay scheme Flu jabs and employee referral scheme. Main Purpose of the Parts & Retail Salesperson role: Reporting to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day retail sales within the showroom which will include Parts, Hardware, Clothing and Groundcare machinery sales. Duties and Responsibilities of the Parts & Salesperson role: Always ensure delivery of excellent customer service by dealing with all queries relating to the products and services supplied by the Company either face to face or over the telephone Assisting with the day-to-day retail sales within the showroom Helping to cover the Horticulture sales within the showroom and will always be the main person in the showroom. To Be Considered: Good knowledge of Agricultural and Horticultural equipment and parts is advantageous Good experience within retail and some knowledge in merchandising Sales experience and/or knowledge of groundcare and agricultural machinery (desirable) Excellent people skills and enjoy working with the general public Enjoy working in a busy atmosphere and can cope under pressure during busy periods Good communication skills: face to face, letter, email and telephone General computer skills and familiarity with email and internet use Supporting internal workshop technicians with parts identification Goods receiving and distribution of orders Good numeracy and literacy skills Full driving licence Motivated by sales and targets Attention to detail and accuracy with numbers, handling of cash, cheque and card payments A team player capable of working alone or with other team members For more details, please contact Willis Global Experts in Recruiting
Shop Supervisor Shop Supervisors - Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA 7.5 Hours per week over 7 days £12.36 per hour + rewards & benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers. The shop is situated about mid way in the Royal Wootton Bassett High Street, not far from the Co op on the opposite side. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Wootton Bassett shop and contribute to the work we do across Sue Ryder! As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can do attitude and a good understanding of financial and IT administration. Other Responsibilities Include: Using your skills and retail experience to help drive business, push sales, and achieve targets. Leading a team to deliver great customer service to our donors and customers. Working with the local community to generate sufficient donated stock to drive sales. Recruiting, training and retaining a volunteer team, who will look to you and the shop manager for leadership and guidance. Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority. Managing effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times. Acting as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Managing an effective stock process through the Epos operation. Minimum Essential Criteria Customer Service Experience Previous supervisory Experience Cash Handling / Till work Basic IT skills (emails / instant messaging / video calls) Organisational Skills Lone working experience Desirable Criteria High street retail / leisure / hospitality background KPI and target experience Charity retail Health & safety knowledge Team Player Key holder / opening / closing Merchandising / stock rotation Competitive Benefits Package 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part time) Company pension scheme Staff discount with thousands of retailers Refer a Friend scheme - £250 payment Enhanced maternity, paternity and adoption pay Enhanced sick pay Electric Vehicle Scheme Healthcare Cash plan, to claim back costs of routine healthcare Death in Service benefit Staff discount of 10% on new goods online at shop.sueryder.org Structured induction programme and learning and development opportunities. Access to Employee support programme and lots more. Please visit our careers website for the full list. Closing Information Closing date: 7th January Interview date: 14th January If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities. As a Disability Confident committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info - The store is all on one level, but does have a cellar that will need to be able to use the stairs down as well as storage area as well as electric meter and water meter. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email . Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Feb 27, 2026
Full time
Shop Supervisor Shop Supervisors - Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA 7.5 Hours per week over 7 days £12.36 per hour + rewards & benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers. The shop is situated about mid way in the Royal Wootton Bassett High Street, not far from the Co op on the opposite side. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Wootton Bassett shop and contribute to the work we do across Sue Ryder! As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can do attitude and a good understanding of financial and IT administration. Other Responsibilities Include: Using your skills and retail experience to help drive business, push sales, and achieve targets. Leading a team to deliver great customer service to our donors and customers. Working with the local community to generate sufficient donated stock to drive sales. Recruiting, training and retaining a volunteer team, who will look to you and the shop manager for leadership and guidance. Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority. Managing effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times. Acting as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Managing an effective stock process through the Epos operation. Minimum Essential Criteria Customer Service Experience Previous supervisory Experience Cash Handling / Till work Basic IT skills (emails / instant messaging / video calls) Organisational Skills Lone working experience Desirable Criteria High street retail / leisure / hospitality background KPI and target experience Charity retail Health & safety knowledge Team Player Key holder / opening / closing Merchandising / stock rotation Competitive Benefits Package 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part time) Company pension scheme Staff discount with thousands of retailers Refer a Friend scheme - £250 payment Enhanced maternity, paternity and adoption pay Enhanced sick pay Electric Vehicle Scheme Healthcare Cash plan, to claim back costs of routine healthcare Death in Service benefit Staff discount of 10% on new goods online at shop.sueryder.org Structured induction programme and learning and development opportunities. Access to Employee support programme and lots more. Please visit our careers website for the full list. Closing Information Closing date: 7th January Interview date: 14th January If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities. As a Disability Confident committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info - The store is all on one level, but does have a cellar that will need to be able to use the stairs down as well as storage area as well as electric meter and water meter. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email . Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales Building a good rapport is key! This is not a hard selling sales role with cold calling it s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful. Overseeing your own client accounts your duties will include Looking after and maintaining regular contact with a given portfolio of customers Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises. Provide an excellent customer service to all general inbound calls to the department. Processing orders from customers over the phone, by email and online via the company website Developing existing customer relationships and working to sales targets there is no cold calling involved Handling a variety of inquiries relating to deliveries, returns, repairs or customer support Skills, Personality and Experience Required Telephone sales/customer service experience is an advantage but not essential as full training will be given you must be confident picking up the phone! You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email) Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team. Excellent communication skills and rapport building skills Working hours Monday to Friday - 8.30am to 5pm (30 Mins lunch) Salary & Rewards £26,400 + OTE (£33,000 realistic in first year) Free parking available on site. Weekly training 22 days holiday + bank holidays + birthday off Product discounts Team events and 'away days' Cycle to work scheme
Feb 26, 2026
Full time
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales Building a good rapport is key! This is not a hard selling sales role with cold calling it s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful. Overseeing your own client accounts your duties will include Looking after and maintaining regular contact with a given portfolio of customers Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises. Provide an excellent customer service to all general inbound calls to the department. Processing orders from customers over the phone, by email and online via the company website Developing existing customer relationships and working to sales targets there is no cold calling involved Handling a variety of inquiries relating to deliveries, returns, repairs or customer support Skills, Personality and Experience Required Telephone sales/customer service experience is an advantage but not essential as full training will be given you must be confident picking up the phone! You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email) Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team. Excellent communication skills and rapport building skills Working hours Monday to Friday - 8.30am to 5pm (30 Mins lunch) Salary & Rewards £26,400 + OTE (£33,000 realistic in first year) Free parking available on site. Weekly training 22 days holiday + bank holidays + birthday off Product discounts Team events and 'away days' Cycle to work scheme
