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Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! The core mission of the Senior Customer Success Associate: Drive engagement along the Hack The Box journey with public sector clients. Execute outcomes from success criteria for the world's largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) The fellowship you'll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US & Federal. ️ Technology tools & weapons you'll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! Interesting resources you should check: Customer Stories A glimpse into HTB's 2024 Sales Kick Off (SKO) Humans of HTB: Anna's journey into HTB customer success scaling team The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box: Guiding new customers through their customer journey process efficiently Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) Timely addressing of customer inquiries Proactively identifying and addressing risks to customer satisfaction Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences Scheduling and conducting regular check-in meetings with customers Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) Gathering actionable feedback from customers for product improvement Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. Identifying and capitalizing on opportunities for upselling and cross-selling Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box: Experience working with federal organizations (e.g., Army, Air Force, government agencies) - civilian federal roles do not apply. Understanding of the Software as a Service (SaaS) model and principles of customer success. Previous experience in a Customer Success role preferred. Ability to navigate difficult conversations with customers and internal leadership. Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. Skilled in handling objections and overcoming challenges in the sales process. Comfortable owning Revenue Retention Metrics to drive business growth. Ability to collaborate effectively with multiple internal stakeholders ️ What your Hack The Box adventure will have in store: You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large. You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet ups! The gems you'll be enjoying as a Senior Customer Success Associate: Compensation: $96,000-126,000 (OTE) Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) 401K w/ employer match Employer-paid Life and AD&D Insurance Supplemental Life Insurance Short-term and Long-term Disability Healthcare and Dependent Care FSA Paid paternity & maternity leave 25 annual leave days Home Office Allowance Dedicated budget for training and professional development, participation in conferences State-of-the-art equipment Full access to the Hack The Box lab offerings; so you can learn how to hack ️ The Quest of Becoming Hack The Box's Senior Customer Success Associate: Level 1: Like in any game, you start as a Noob. Level one's objective: submit your application. Level 2: After applying, you unlock the Script Kiddie rank! This level's objective: pass the screening process. Level 3: Now you're officially ranked as Hacker and you're ready to meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values. Level 4: As a Pro Hacker at level 4, you'll unlock the "boss level", which involves meeting the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements. Level 5: Now you're an Elite Hacker! Level's objective: complete an assignment that aligns with day to day job related tasks and responsibilities. Level 6: Congratulations, you're now a Guru! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. QUEST COMPLETE. Congratulations, you're officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! ABOUT HACK THE BOX Hack The Box is the Cyber Performance Center with the mission to provide a human first platform to create and maintain high performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it's trusted by organizations worldwide for driving their teams to peak performance. Offering an all in one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. Exciting News: Get the most important updates on HTB's latest year! We are super proud to share that Hack The Box's entities in the US, the UK & Greece have been certified as a Great Place to Work (). Take a sneak peek at how it is to be part of HTB and our 2023 Global Retreat. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click here and here.

Market & Performance Insights Manager About This Opportunity We are on a journey to build?a unified?and?integrated organisation, guided by shared values and common goals ?One? Vinarchy . Our aim is to?simplify?processes,?remove?duplication,?strengthen? collaboration ?and?optimise efficiency,?ensuring human and financial resources are used sustainably click apply for full job details

Overview Wanted: An experienced Executive Assistant and Office Manager to provide 1:1 assistance to the Chief Executive Officer and support the wider agency and office operation. About Us We're an agency fit for the future. Built in the digital age with agility at our core, our DNA is different from your ordinary media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity. A central pillar of creating an agency Fit For the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. In relation to our culture and our talent, Fit for the plays out in three ways: Future proofing careers Creating a Diverse and Inclusive Workforce Ensuring our agency reflects society in our workforce and our work - providing a culture where everyone can be comfortable with their whole self. Responsibilities This role will be 50% Office Management and 50% Executive Assistant. Close working relationships with the SLT (senior leadership team) and People team are essential. Assist the CEO with ad hoc duties including travel, transport and accommodation, lunch requirements, correspondence, phone calls, diary management, organising meetings and controlling access to the CEO while contributing to overall company culture. Support key individuals and working groups with administrative support (Senior Leadership, People Team, New Business & Marketing, Hearts Culture Club, etc.). Manage the office environment in support of all employees: maintain hearts floor space and meeting rooms, liaise with building services, report repairs/faulty equipment, own regular Office Ops updates, ensure office space and IT set up are fit for purpose. Requirements Strong prior experience as a PA/EA. Experience of working front of house. Excellent time management and organisational skills. Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel). Excellent communication skills, both verbal and written. Ability to think ahead and anticipate needs before they arise. Benefits Be part of a family, not just a job or number. Have a voice - we listen, no matter who you are. Opportunity to push the boundaries of Office Management. Access to the industry's biggest partners and technology. Work in a diverse team of people. Equity, Diversity & Inclusion Hearts & Science are a part of Omnicom Media Group UK. In OMG UK, we believe our agencies and specialist services should reflect society in both our workforce and our work. We welcome remarkable people from a broad range of backgrounds who bring diverse attitudes, opinions and beliefs into a culture where you are treated with respect and can be comfortable at work just being you and bringing your whole self to work. We want to encourage applicants from all walks of life. If you need adjustments during the recruitment process, please discuss with your Talent Acquisition team member or contact (confidentially).

Job description Lead Transformation. Drive Communications Excellence. Shape Customer Experience. With over 140,000 residents, we serve a thriving area rich in heritage, culture, industry and technology. We are a place of contrast - with a diverse urban and rural population, proud of our history whilst also having our eyes fixed firmly on the future. Neath Port Talbot is a place where people are genuinely proud to live, learn, work, and raise their families. We have set ourselves four ambitious goals: all children get the best start in life all communities are thriving and sustainable our local environment, culture and heritage can be enjoyed by future generations local people are skilled and can access high quality green jobs Neath Port Talbot Council is seeking an exceptional leader to join our Corporate Leadership Team as Head of Customer Experience and Communications. This is a pivotal role, responsible for shaping how we engage with our communities, deliver outstanding customer experiences, and communicate our vision for a vibrant, inclusive future. You will lead a talented team across Customer Services, Communications & Marketing and Transformation, driving innovation and embedding a culture of excellence. Your strategic leadership will shape and influence policy, champion engagement, and ensure our services reflect the needs of our residents and customers. We are looking for a visionary leader with exceptional communication skills, strategic insight and a passion for delivering outstanding customer experiences. You'll be adept at influencing, innovating and building strong partnerships at all levels. This role is a fantastic professional opportunity: a chance to be part of an ambitious organisation that will encourage you to innovate and develop your experience quickly in a collaborative and supportive environment. If you're up to the challenge, we look forward to hearing from you. For further information about the role, please download the: Candidate Recruitment Pack Pre-Employment Checks An offer of employment to the successful candidate will be subject to: Medical clearance Qualifications check Asylum and immigration check Two appropriate and satisfactory references Further information about this post and the Council's expectations of the successful candidate can be obtained from: Noelwyn Daniel - Strategic Director of Strategy & Corporate Services Email: How to Apply To apply for this position please download, complete and return your application form to Lauren Margetson, HR Manager . Click here to download an application form If you're up to the challenge, we look forward to hearing from you.

Business Unit Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences. Team Client Strategy Reporting to Client Strategy Director Location London/Hybrid - 2 days in office minimum ABOUT GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact. THE ROLE Working within Client teams to ensure our clients receive the right level of strategic, analytical and operational support. From delivering mailing results to creating trading updates you will be responsible for ensuring clients have visibility of their performance through a customer lens in a timely and accurate manner. Success in the role therefore requires the client to be feeling the added value from Gain (specifically delivering on the agreed deliverables) whilst Gain benefits from achieving the client goals whilst effectively managing profitability. The role supports Client Strategy Directors and Client Strategists on all aspects of commercial and client objectives. RESPONSIBILITIES Create and update circulation plans (DM and Email) including selection and testing recommendations based on both historical analysis and current customer behaviour Deliver mailing and email results analysis to understand the impact of marketing activity including profit contribution and incrementally, incorporating any test learnings Develop a deep knowledge of GAIN Customer Insights reporting to understand how to evaluate client business performance from a customer perspective and translate that into clear summaries that identify trends, opportunities and challenges Deliver customer performance and trading updates for clients, reviewing trends in customer behaviour to give clients real insight into what is driving their business performance Work with Client Strategy Directors and Client Strategists to develop the monthly agenda, meeting plan, and monthly presentation for clients. This will include the review of customer centric reporting to determine which should be the key areas of focus to present, review and provide recommendations for To present specific elements within client meetings with the support of Client Strategy Directors Work with Client Strategy Directors and Client Strategists to brief internal analytics for clients, and interpret reports and analysis with a clear and easy to understand approach Ensure recommendations on next steps and 'so what' are clearly communicated, aligned with the client business and translated into simple, actionable steps To use forecasting models to predict future sales based on different levels of marketing investment and varying performance scenarios Through liaison with the customer lens team, ensure all key tasks are scheduled and communicate and elevate potential issues to your manager/Client Directors/Client Act as 1st point of contact for client queries ensuring schedules are shared to avoid any confusion Brief ad-hoc requests as needed and feedback results to the client QUALIFICATIONS Either 1-2 years experience either within agency or client-side working in D2C retail marketing or CRM would be beneficial Maths/science qualifications needed, ideally to degree level Demonstrates ownership Honest and trustworthy Respectful and inclusive Determined and ambitious Curious and wants to learn Will challenge and ask difficult questions Takes pride in their work Approachable and friendly HOW YOU'LL WORK Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results. Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs. BENEFITS Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

The Company When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product led growth, AI, customer success, CMOs; you name it, we're home to thriving communities for them all. With over 70,000+ professionals part of our communities and a never ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high level learning partners of some of the world's largest and most influential professionals and companies. About the Role We're looking for a passionate and dedicated Customer Success Manager to join our team. You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings. You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed. Key Responsibilities Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly. High Touch Account Management: Maintain regular, proactive communication with high value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check ins, share insights, and provide strategic recommendations to strengthen partnerships. Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings. Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision making. Upsell and Cross sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs. Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals. Key Requirements Proven experience in a B2B customer success (1 2 years depending on company type) Solid previous use of CRM (Internally we use Intercom) Experience engaging customers at scale Highly organised - you'll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential. Comfortable owning your own workload and confident holding other people accountable to their deadlines. Strong communicator - from our customers to your colleagues, you'll be working very closely with lots of people. Team player - success doesn't happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Adaptable - Being a startup, things here move quickly and you'll be thrown last minute curveballs. We enjoy it. We need you to, too. Creative problem solver - we know that processes can always be improved. We're looking for someone who can think on their feet, solve problems, and identify opportunities. Tech savvy - we lean on lots of different apps and while we'll obviously onboard you on each, we're looking for a quick learner who can show us a thing or two. Compensation: Range £35,000 - £38,000 Base Salary (depending on experience) Location: This role can be either hybrid in our London office or fully remote within the UK. _ Core Benefits Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday Private Medical & Dental Insurance Life Insurance: (4 x salary) Flexible hours: Our flexible hours policy allows you to structure your work for when you're most productive Perks at work discounts Extensive tech gear kit Wellbeing Benefits On demand therapy, coaching & mental fitness via Oliva Heavily subsidised gym membership via Gympass Cycle to work & Workplace Nursery schemes Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+) Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3,000+) Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you're worried you don't quite hit all the requirements we've listed, don't let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you'd be a great fit then we'd love to hear from you. We are The Alliance - in more ways than one.

Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.At QIAGEN, every day is an opportunity to make a real-life impact.Join us, grow with us, and together, let's shape the future of biological discovery.Position DescriptionWe are looking for a Regional Business Manager to lead the commercial performance and market expansion of our QIAstat Dx syndromic testing portfolio across the UK & Ireland. In this role, you will own regional strategy, revenue delivery, team and partner collaboration, and cross-functional execution to bring impactful testing solutions to healthcare providers and patients.Your Tasks: Develop and implement the regional business strategy for the QIAstat-Dx portfolio, aligned with global and EMEA priorities. Act as regional product and market expert for syndromic testing and molecular diagnostics. Own regional sales performance, driving instrument placements, menu utilisation and recurring consumables growth creating tactical plans to accelerate adoption within key accounts, networks, and strategic customers. Identify and drive market expansion opportunities, including new clinical applications and healthcare networks. Develop regional sales teams and partner/distributor networks to ensure high performance and compliance. Support complex sales engagements, evaluations, tenders, and strategic customer discussions. Provide accurate forecasting, business insights and market intelligence to support strategic decision-making. Build strong relationships with key stakeholders including laboratory leaders, KOLs, clinicians, procurement bodies and healthcare networks. Collaborate with Marketing, Medical Affairs, Product Management, and other functions to execute campaigns and initiatives.Your Profile: A degree in Life Sciences, Microbiology, Biomedical Sciences or a related field (advanced degree is an advantage). 5+ years of commercial experience in molecular diagnostics, infectious diseases or related healthcare markets. Proven success with syndromic testing or cartridge based/ multiplex molecular diagnostic solutions. Experience managing regional businesses, sales teams or key accounts within the UK & Ireland healthcare ecosystem. Strong understanding of procurement pathways, reimbursement structures and laboratory networks. A results driven commercial mindset, strong communication skills and the ability to work effectively in a matrix environment. Based in the UK with the availability and willingness to travel across the UK & Ireland as required (minimum 50%). What we offer Attractive pension Private Healthcare and Dentalcare Gym membership contribution A range of retail discounts and offers Enhanced maternity package Flexible working options Bonus/commission 25 days annual leave (potential to increase linked to service) Employee Assistance Program and internal QIAGEN communities Hybrid work (conditional to your role)Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

Area Sales Manager (Industrial Tooling/Timber) £40,000-£50,000 (OTE £50,000 - £60,000) + Company Benefits + Company Car + Manufacturer Specific Training + Commission Structure Middlesborough (Yorkshire and Scotland Patch) Are you an Area Sales Manager or similar with a background in industrial tooling or timber, looking for an autonomous role where you'll become the go-to expert for bespoke saw blad click apply for full job details

About Us Celebration of Life is a leading UK direct cremation and prepaid funeral plan provider. We are looking for an experienced Sales Manager to lead and develop our sales team, drive conversion performance, and ensure consistently high standards of customer care in a regulated environment. This role is suited to a manager who understands how to balance commercial performance with professionalism click apply for full job details