189 jobs found

GP First Limited is seeking a proactive and enthusiastic HR & Finance Co-ordinator to deliver high-level HR, finance, and administrative support, including key support to the Staffordshire Training Hub and the Staffordshire GPN Foundation School. Main duties of the job Working autonomously within agreed policies and procedures, the role supports operational delivery, governance compliance, workforce processes and financial administration. Contribute to service improvement by streamlining systems, maintaining robust internal controls and supporting workforce initiatives aligned to organisational objectives. About us GP First Limited works in partnership with other healthcare providers to improve the service for the local population. The Staffordshire Training Hub develops programmes of education, development, up-skilling and wellbeing to equip the existing and future primary care workforce. The General Practice Nursing Foundation School is a structured developmental role designed to embed high-quality practice-based learning, academic excellence and workforce sustainability into general practice nursing. mmes of education, development, up-skilling and wellbeing to equip the existing and future Primary Care workforce. Job responsibilities KEY WORKING RELATIONSHIPS GP First Ltd Senior Management Team Staffordshire Training Hub Manager Programme Leads and Workforce Leads External training providers and placement organisations Accountants and finance representatives Primary Care Networks (PCNs) External employment advisors DUTIES (which may include, and may not be limited to): Human Resources and Workforce Administration Lead the HR administrative function, ensuring compliance with employment legislation and organisational policy. Manage end-to-end recruitment processes including advertising, shortlisting co-ordination, interview arrangements, pre-employment checks (including right to work, references, DBS), and onboarding. Issue contracts, offer letters and variation letters in line with employment legislation. Maintain accurate and confidential personnel records. Monitor sickness absence and annual leave in line with policy, escalating concerns appropriately. Support appraisal processes and maintain appraisal tracking systems. Co-ordinate induction programmes for new starters. Support leaver processes including exit documentation and asset recovery. Provide first-line HR advice to managers, liaising with external employment advisors where required. Contribute to workforce reporting including ARRS workforce claims submission. Maintain and regularly review policies and procedures to ensure they remain up to date, compliant with current legislation, and aligned with organisational best practice. Finance & Resource Management Raise, process and reconcile invoices using internal accounting systems. Undertake monthly financial reporting and payment reconciliation. Maintain accurate financial records to support external accountants. Support financial year-end procedures, including preparation of documentation, reconciliation of accounts, and liaison with external accountants where required. Monitor income streams and undertake credit control to maintain organisational financial stability. Submit workforce claims and ensure accurate supporting documentation. Administer online pension processes, including NHS Pension scheme administration, ensuring timely submissions and compliance with statutory and regulatory requirements. Manage stock, supplies and office resources within budgetary limits. Governance & Quality Assurance Ensure administrative systems support regulatory and governance requirements. Maintain compliance documentation and audit trails. Support policy review cycles and documentation updates. Organise and service meetings including preparation of agendas, collation of papers, accurate minute taking and action tracking. Maintain forward planner schedules and governance trackers. Ensure actions from meetings are documented and monitored through to completion. Undertake day-to-day CQC operational responsibilities, including maintaining Standard Operating Procedures (SOPs), monitoring ongoing compliance to ensure regulatory requirements are consistently met. Placement Co ordination and Apprenticeship Support Support co ordination of multi professional placements to meet agreed annual placement hour targets. Liaise with placement providers across healthcare sectors. Monitor and report placement hours to ensure learners meet required external placement requirements. Support financial monitoring and invoicing processes Executive and Strategic Administrative Support Provide high level administrative support to the GPN Foundation School and programme leads. Co ordinate recruitment, on boarding and governance processes. Organise strategic meetings, conferences and events. Produce high quality documentation including reports, spreadsheets, minutes and presentations. Maintain action logs and ensure timely follow up of agreed actions. Support financial monitoring and invoicing processes. Communication and Stakeholder Engagement Communicate effectively with internal and external stakeholders via telephone, email and face to face contact. Handle confidential and sensitive information with discretion and professionalism. Adapt communication style to meet the needs of diverse stakeholders. Foster collaborative working relationships across organisations. Planning and Organisational Responsibilities Prioritise and manage competing workloads independently. Use sound judgement to escalate risks or issues appropriately. Maintain effective systems for tracking tasks, deadlines and compliance requirements. Identify opportunities to improve operational processes and efficiency. Personal and Professional Development Participate in annual appraisal and personal development planning. Maintain compliance with statutory and mandatory training. Undertake continued professional development relevant to HR, finance and governance. Undertake additional responsibilities appropriate to the grade of the post. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, colleagues and other healthcare workers. They will also have access to information relating to GP First Limited as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Handle confidential information in line with GDPR policies. Health & Safety Assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace according to guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Maintaining work areas in a tidy and safe way and free from hazards Equality & Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings priorities and rights. Person Specification Knowledge Knowledge of employment legislation and HR best practice. Understanding of financial administration processes. Knowledge of confidentiality and data protection requirements. Understanding of NHS or primary care workforce processes Skills Excellent organisational and time management skills. Strong analytical and financial reconciliation skills. High level of IT proficiency including Microsoft Office (particularly Excel). Ability to produce high-quality written documentation. Ability to work autonomously within established procedures. Excellent interpersonal and stakeholder engagement and communications skills with the ability to interact at all levels, both written and verbally Personal Attributes Professional integrity and discretion. Detail oriented and results driven. Proactive and solution focused. Adaptable and resilient. Committed to operational excellence and people focused service delivery. Full clean driving licence. Qualifications Educated with Business and Administration Level 3 qualification. Experience Significant experience (minimum 35 years) in HR and financial administration. . click apply for full job details

Pinewood.AI is looking for an Associate Product Manager to join our Product Team, focusing on our Accounting, Taxation, and Payments products. This is an exciting opportunity for someone with a strong grounding in accounting and regulatory concepts who is keen to grow their product management career within a high-performing SaaS product environment. You'll work closely with experienced Product Managers and cross-functional teams to define, shape, and deliver product enhancements that drive real value for our customers. Supporting the development and optimisation of compliant, secure, and intuitive accounting and payment solutions, you'll help translate complex financial, taxation, and regulatory requirements into clear, actionable product outcomes. You'll contribute to roadmap development, own defined customer problem areas, and help ensure features are delivered with measurable impact. This is a hands on role spanning the full product lifecycle, from discovery and research through to delivery, release, and value tracking. You'll collaborate closely with Architects, Developers, Project Delivery Managers, Finance, Compliance, and Account Managers, with occasional travel to meet customers and partners in the UK and internationally. Key Responsibilities Support the definition and execution of product strategy for accounting, taxation, and payment solutions within the Pinewood.AI platform. Collaborate closely with Product Managers to shape product enhancements aligned with business goals, customer needs, and regulatory requirements. Own and develop expertise in defined problem spaces and user segments, particularly within financial and accounting workflows. Translate customer feedback, market insight, and regulatory change into clear user stories, acceptance criteria, and product requirements. Conduct user interviews, surveys, and research to validate problems, identify gaps, and inform product decisions. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Use financial data, product metrics, customer feedback, and KPIs to support prioritisation and data driven decision making. Work with engineering, finance, operations, and compliance teams to ensure smooth delivery while balancing speed, quality, and risk. Ensure products align with accounting principles, tax regulations, and payment security standards across relevant markets. Support audits, risk management activities, and regulatory reviews in collaboration with legal and compliance teams. Help manage the full product lifecycle, from discovery and design through to release and value measurement. Support communication of product progress, delivery plans, and feature benefits across the business and with external partners. Drive continuous improvement by incorporating insight from users, stakeholders, and live product performance. Requirements Background in taxation, accounting, finance, or a related field, with a strong understanding of core accounting and regulatory concepts. Experience working as a Product Owner, Business Analyst, Associate Product Manager, or in a similar role within a SaaS or software delivery environment. Experience working on financial, accounting, taxation, or payment related products. Strong understanding of accounting systems and professional user workflows. Proven experience reviewing legislation, tax rules, accounting standards, or regulatory guidance and translating these into practical requirements. Familiarity with Agile delivery methods and tools such as Scrum, Jira, or similar. Strong analytical and problem solving skills, with high attention to detail. Excellent communication skills, with the ability to simplify complex financial and regulatory content for both technical and non technical audiences. Knowledge of payment gateways, multi currency taxation or transaction handling, and ledger systems. Understanding of compliance frameworks such as PCI DSS, IFRS, GAAP, or SOX. Experience working with financial data analysis, reporting, and performance metrics. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and supportive product team building software that automotive retailers rely on every day. You'll work alongside experienced Product Managers, gaining hands on exposure to modern product discovery, delivery, and decision making practices. This role offers the opportunity to develop deep expertise in complex financial and regulatory domains while building a strong foundation in product management. As Pinewood.AI continues to grow, you'll have a clear pathway to expand your skills, responsibilities, and impact within a growing, innovative technology business. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

About the role Reporting to the Group Finance Manager, this hybrid role within Domino Group Finance is based in Bar Hill. Key responsibilities include: Monthly and quarterly consolidation and reporting to the parent company in Japan. Liaison with external auditors and coordination of J SOX internal control documentation, testing, and reporting. Occasional internal audits of subsidiaries. Financial accounting for the Group holding and treasury company, including statutory financial statements and cash management. Preparation of statutory accounts for a small UK entity. You'll also support IFRS-based reporting across the group, maintain the Group Accounting Manual, and assist with ad-hoc projects such as tax, transfer pricing, new IFRS implementation, and financial analysis. The role involves regular collaboration with finance teams globally and the parent company in Japan. About you You're a detail-driven problem solver with a logical, methodical approach and a passion for accuracy. Highly organised and self motivated, you can manage your own workload and meet deadlines with ease. You're confident in communicating complex ideas, both in writing and verbally, and enjoy working collaboratively as part of a team. What You'll Bring Technical accounting expertise and up to date knowledge of current standards. Strong IT skills, including MS Word, Excel, and experience with accounting systems such as Oracle or SAP. Familiarity with auditing internal controls. ACA qualified (or equivalent). Previous experience in auditing and/or SOX compliance is a plus. What you can expect As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge. A discretionary bonus scheme, a testament to your hard work and dedication. Life insurance, providing security and peace of mind for you and your loved ones. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority. Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite. Pension plan, starting with 8% employer contributions. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. About Us At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do-it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work. Positions may be at an advanced stage of the recruitment process and can close at any time. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

Role Overview The People Experience Co-ordinator will provide high-quality operational and administrative support across the full employee lifecycle within the UBDS group. This role is central to ensuring a professional, well-organised and positive experience for new starters, existing colleagues and leavers. Working closely with the People team and collaborating across the wider business, the postholder will play a key role in maintaining accurate people administration, supporting onboarding, probation and offboarding processes, and proactively mitigating operational and compliance risks. This is a high-trust, people-facing role with access to sensitive personal and business information. It requires a highly organised individual with strong administrative capability, the ability to work accurately at pace in a fast-moving environment, and a proactive, team-oriented approach. Key Responsibilities Pre-boarding and Onboarding Coordinate pre-boarding activity to ensure a seamless and timely onboarding experience. Monitor and complete onboarding checklist alerts within BambooHR, ensuring all actions are accurately recorded. Update BambooHR with required personal and job information following offer acceptance. Launch onboarding workflows and assign relevant task lists. Conduct passport identification and Right to Work (RTW) checks in line with UK legislation. Initiate and monitor pre-employment screening via Experian, flagging discrepancies and uploading final reports to BambooHR. Set up learning accounts (e.g. iHASCO) and raise system access requests (e.g. FreshService, Kantata). Create candidate profiles in Kantata and liaise with IT Operations to ensure equipment readiness. Coordinate with the Security Controller regarding security clearance (SC) processes and transfers where applicable. Liaise with Capability Champions regarding new starter planning and office availability. Issue welcome communications five days prior to start date. Schedule onboarding sessions, introductory meetings with functional leads and project teams, and facilitate effective handover to delivery teams to ensure early productivity. Probation Administration Act as the primary administrative lead for all probation processes across the UBDS group. Ensure probation objectives are captured and recorded in a timely manner, liaising closely with Capability Champions and Functional Leads to confirm clear and measurable goals. Maintain regular contact with employees throughout their probation period to ensure key milestones and review points are scheduled and completed. Work closely with People Coaches and line managers to ensure alignment, documentation and timely decision-making. Coordinate and track probation review meetings, ensuring outcomes (confirmation, extension or termination of probation) are accurately recorded and communicated. Ensure that any probation extensions are formally documented, with revised objectives and review timelines clearly agreed and logged. Proactively monitor probation timelines to mitigate risk and ensure compliance with internal processes and employment obligations. Day One Experience Provide in-person onboarding support, including meet and greet. Distribute laptops and company merchandise. Facilitate office tours and informal introductions. Support initial laptop setup and IT readiness in collaboration with relevant teams. Coordinate onboarding logistics, supporting People team presentations. People Team Operations Manage and monitor the People team inbox, ensuring timely and professional responses. Maintain accurate and organised digital file management within Microsoft Teams and associated platforms. Support asset management processes, including tracking laptops, peripherals and company merchandise. Coordinate room bookings for onboarding and People-led sessions. Support People systems administration where appropriate. Assist with internal communications initiatives, including newsletters and engagement activities. Support ChatGPT audit and quality assurance activities. Document and maintain clear People processes and guidance to ensure consistency and continuity during team absence. Ensure all people administration is accurate, up to date and compliant, proactively identifying and mitigating risks across hiring, onboarding, probation and offboarding processes. Offboarding Action offboarding checklist items following initiation by the People Coach or line manager. Coordinate the return of client and UBDS group assets, confirming receipt and updating relevant stakeholders. Ensure accurate system updates and documentation to support compliant and efficient offboarding. Role Requirements Experience Minimum of two years' experience in an administrative, HR or People team support role. Demonstrable experience working in a fast-paced, dynamic environment requiring accuracy and attention to detail. Experience supporting onboarding, probation and offboarding processes is desirable. Technical Skills Experience using Human Resources Information Systems (HRIS), ideally BambooHR. Familiarity with service management tools (e.g. FreshService) and Microsoft 365 applications, including Outlook and Teams. Understanding of UK Right to Work requirements and pre-employment screening processes. Skills and Competencies Strong administrative capability with excellent attention to detail. Ability to manage multiple priorities and work accurately at pace. Proactive thinker with the confidence to anticipate needs and follow through to completion. Strong written and verbal communication skills. Collaborative approach, working effectively within an established team. High level of discretion and understanding of confidentiality, data protection and compliance obligations. Personal Attributes Professional, approachable and welcoming manner. Reliable and dependable in a high-trust environment. Committed to delivering a consistently high-quality employee experience. A genuine team player who contributes positively to team culture and operational excellence. The People Experience Co-ordinator will play a critical role in shaping day-to-day employee experience across the UBDS group, ensuring operational excellence, robust probation management, compliance and a seamless colleague journey from onboarding through to offboarding. Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

Head of Finance - Operations Group - Finance (LMB 2779) Open Date: 12/02/2026, 08:00 Close Date: 12/03/2026, 23:55 Location: Cambridge Contract Type: Permanent Job Type: Administration & Management (Full Time) Overview The MRC Laboratory of Molecular Biology (LMB) is a leading centre of excellence in biomedical research, tackling fundamental basic science and translational programmes enhancing the application to human health. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. The LMB provides an unsurpassed environment for both new and established researchers, drawing scientists from around the world to create a lively and international community for the exchange of ideas and technical innovation. Main duties / Key responsibilities Continuously develop and implement a vision for the financial management of the LMB, leading, developing, managing and motivating staff across a range of activities including expenditure, income, VAT, contracts, grants and invoicing third party service users. Effectively communicate the vision and strategy for finance to senior management and to all levels of the LMB and MRC, persuading key decision makers to adopt the strategy. Lead the LMB budget setting, financial planning and forecasting to enable informed decision making, providing insightful information, analysis and risk management advice, and preparing and analysing monthly expenditure, budgets and future forecasts. Lead, produce and present timely management information, liaising with budget holders and information providers, preparing reports and providing supplementary analysis for key issues, and explaining financial concepts to non financial audiences. Help evaluate the overall effective and efficient use of funding received, identifying and developing approaches for optimising value for money. Lead from the front to ensure effective financial controls and appropriate policies and practices are followed; lead change where necessary to develop internal systems and controls to be "best in class", acting as a change agent for performance improvements. Ensure key stakeholder requirements are included and communicated, developing and maintaining strong and open relationships internally and externally. Play a leading role in MRC and UKRI wide development and implementation of new corporate financial systems or upgrades and optimising the current system (Oracle Fusion), and act as project management lead where required. As a senior member of the Operations Group, contribute, push forward and lead ideas to improve the efficiency and effectiveness of the Group and the way in which the LMB operates. Lead negotiations with external stakeholders such as the University of Cambridge, Cambridge University Hospital Partners and the Cambridge Biomedical Campus on financial matters, securing agreement on shared costs, service and facility costs, income and expenditure. Play a leading representative role for the LMB, MRC Head Office, other MRC establishments, UKRI, the University of Cambridge and external service users and other bodies with whom the LMB interacts. Act as Company Secretary to the Max Perutz Fund, the LMB's charitable arm, preparing the annual financial statements and Charity Commission return, liaising with the auditors, managing the Fund's investments and preparing and presenting at the Fund's twice yearly Board meetings. Working relationships Report to the LMB Chief Operating Officer. Liaise with the LMB Director and Heads of Divisions as required. Line manage the Finance Team and Management Information Analyst. Work closely with other Operations Group Heads and Facility Managers. Liaise with MRC Head Office's Finance Director and colleagues and UKRI colleagues. Maintain working relationships at multiple levels and across many different professional disciplines. Education / qualifications / training required Essential: Degree level education or equivalent relevant experience. Essential: Fully qualified with relevant finance qualifications (ACCA, CIMA or equivalent). Desirable: Degree in a related field. Previous work experience required Essential: Significant relevant experience of leadership roles and managing teams and services. Essential: Significant experience of developing new ideas for financial planning. Desirable: Experience of leading organisational change projects. Desirable: Experience of working in a research laboratory environment. Desirable: Experience of contract reviewing. Knowledge and experience Essential: Sound knowledge of corporate policy, accounting practices and procedures ideally in the public and charitable sector. Essential: Experience of several financial systems. Essential: Excellent IT skills with the ability to develop models to meet business needs, interrogate data and write reports and presentations for senior management. Desirable: Understanding of tax law and related risks related to research operations. Desirable: Project management facilitation and coordination skills to provide deliverables to tight time frames with various information providers. Personal skills / behaviours / qualities Essential: Demonstrable ability to lead, motivate and manage services and staff. Essential: Proven ability to listen, understand business needs and provide solutions in a proactive and principled manner. Essential: Highly developed interpersonal skills, elicit confidence and command respect as a trusted advisor to senior management within the LMB and in discussions with MRC Head Office. Essential: Strong and pro active communicator able to liaise with both finance and non finance senior managers and budget holders. Essential: Demonstrable ability to work collaboratively as part of a team and to lead a team/projects as required to achieve outcomes for the LMB. Essential: Flexible and adaptable approach, capable of planning, prioritising and delivering on a multitude of tasks in a fast paced environment. Essential: Refined analytical skills with the ability to make and communicate recommendations rather than simply provide reports. Essential: Appreciative of the culture of the LMB and the MRC. Further Information You must at all times carry out your responsibilities with due regard to the UKRI Code of Conduct, Equality, Diversity and Inclusion policy, Health and Safety policy and Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The above lists are not exhaustive and you are required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, co operatively and flexibly in line with the requirements of the post, the MRC and UKRI. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re run security clearance as required during the course of employment. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria will be shortlisted for interview. The MRC provides its community of employees access to a range of benefits, including a defined benefit pension scheme, 30 days plus 2.5 privilege days and 8 bank holidays, family friendly policies, shopping and travel discounts, an Employee Assistant Programme Scheme and Health and Wellbeing Support. Copyright 2015. Medical Research Council

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Job Title: International Tax Manager - London Location: London, United Kingdom Company: Fireblocks UK Int'l Limited About Fireblocks Fireblocks is a pioneering platform specializing in secure blockchain operations for enterprises. As a leader in the digital asset sector, we provide seamless, end-to-end solutions for managing digital assets with a focus on security, efficiency, and compliance. With business locations in over 20 countries, our globally distributed workforce is dedicated to driving innovation across borders. Role Overview Reporting to the Senior Tax Director in the U.S., this London-based role involves executing global tax strategy with the flexibility to work remotely three days a week. You will oversee outsourced compliance providers and collaborate with colleagues in Israel, U.S., UK, etc. to support key UK, UAE, and APAC entities. Key Responsibilities Global Compliance Management: Manage outsourced corporate and indirect tax processes. This includes maintaining a global tax calendar, reviewing returns for accuracy, and managing service provider relationships. Technical Advisory: Advise on intercompany transactions, withholding taxes, and transfer pricing strategies. Year-End & Audit: Lead the preparation of year-end deliverables and address auditor queries regarding M&A and restructuring. Project Management: Implement restructuring projects to ensure compliance and efficiency. Regulatory Monitoring: Partner with external advisors to monitor and respond to tax law changes. Risk Management: Adhere to internal controls to identify and manage tax risks. Cross-Functional Collaboration: Provide tax guidance to the business to support strategic initiatives. Tax Planning: Develop tax strategies, including transfer pricing and VAT structures, that align with business objectives. Qualifications & Skills Qualifications: A strong background in Accounting and Tax with relevant professional qualifications. International Focus: Experience managing international tax projects. Communication: The ability to explain complex tax concepts to non-tax professionals clearly. Project Skills: A track record of managing multiple projects in a fast-paced environment. Collaboration: Strong interpersonal skills and a team-oriented mindset. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.