Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Regional People Partner - Northern Ireland Salary: Competitive Plus Benefits Location: London Store Support Centre - Field Based and Home, London, EC1M 6HA Contract type: Permanent Business area: Group HR Closing date: 22 March 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're the first to say we do HR differently here. For a start, we work as business partners and specialists - whether that's making sure nearly 150,000 colleagues are paid on time, or shaping a strategy that helps us attract the right people, put them in the right place, and unlock their potential. This is a fast-moving business, and our policies and rewards evolve with it. That's why we're as flexible as we can be about where and when you work. We're also flexible about your future. There's always room to move up or across, if that's what you want. We really value different perspectives, so there's no one opinion, no single path, and yours matters. As a Regional People Partner, you will play a strategically critical role in shaping and delivering the people agenda across your region. You will work closely with senior leaders as a trusted advisor, ensuring our people plans directly support business priorities, regional challenges, and long-term organisational goals. This role is central to driving culture, building capability, and influencing the behaviours and mindsets that enable high performance. You will be instrumental in connecting operational realities with strategic people ambitions - translating insights from our stores into meaningful interventions that improve colleague experience and business outcomes. Working with the wider People function and Centres of Expertise, you will ensure that people strategies are executed consistently and embedded deeply within the business. You will spend majority of your time in stores, building relationships, understanding how initiatives are landing and ensuring that people activity is implemented consistently, effectively and with the right level of impact. What you'll do In this strategically focused role, you will partner with senior regional leaders to shape the direction of people activity and ensure it directly supports operational and organisational priorities. You will use data, insight and your understanding of the business to diagnose challenges, identify opportunities and design people interventions that strengthen capability and drive performance. You will lead the delivery of all people cycles across your region - performance, reward, talent and succession, ensuring each activity is simple, accessible and aligned to the long-term needs of the business. You will also provide strategic leadership to a team of Store People Partners, setting clear expectations, enabling their development and ensuring they are equipped to deliver high-quality, consistent people support across the region. You will provide coaching, direction and regular feedback, helping them navigate complex people issues and strengthening their capability so they can support stores with pace and confidence. Through your leadership, you will create a cohesive, high-performing People Partnering community that delivers impactful interventions and provides a consistent colleague and leader experience. You will play a central role in delivering transformation and change, creating clear, pragmatic plans that help leaders navigate new ways of working and embed cultural and behavioural shifts. You will ensure that change lands effectively by staying close to the operation, engaging leaders at every stage and using colleague feedback to refine and improve delivery. You will influence strategic decision-making by providing insight-led recommendations, advising leaders on organisational capability and helping them translate strategy into practical actions that improve team performance and colleague experience. You will coach and develop leaders, support talent growth, and strengthen succession pipelines that reflect the future needs of the organisation. You will maintain strong relationships with colleagues, leaders and union representatives, ensuring the colleague voice is heard and reflected in how people activity is shaped and delivered. You will champion continuous improvement, share learning and drive consistency across your region, ensuring people activity is delivered effectively and aligns with Sainsbury's long-term priorities. Who you are You are an experienced and highly strategic People/HR Business Partner with a strong track record of shaping and delivering people agendas in fast paced, complex commercial environments. You bring experience leading and developing People Partners or HR professionals, creating clarity, building capability and enabling high performance across your team. You are confident setting direction, coaching others, and ensuring consistent delivery across multiple sites and stakeholders. You have the ability to think long-term while acting with pace, connecting people activity to organisational strategy and ensuring interventions have meaningful business impact. You build trust quickly, influence effectively at all levels and bring strong commercial awareness to your recommendations. You use data and insight to shape decisions, diagnose root causes and target interventions, and you are comfortable navigating ambiguity while maintaining a calm and credible presence. A proven track record as a senior People/HR Business Partner within fast paced, complex, commercial organisations, demonstrating the ability to shape and deliver strategic people agendas that drive long term business performance. Significant experience designing and executing people plans that translate organisational strategy into practical, high impact activity across multiple sites and stakeholder groups. Strong influencing and leadership capability, with the confidence to partner with senior leaders, challenge constructively, and build trusted, productive relationships that shape decision making and drive cultural and behavioural change. Deep expertise in talent management, succession planning and capability development, with the ability to identify future workforce needs and build strong, diverse pipelines that support organisational growth. Demonstrated experience leading or enabling complex organisational change and transformation, ensuring that people related changes are well-planned, communicated clearly, and embedded effectively. Strong analytical and data led decision-making skills, with the ability to interpret people metrics, diagnose root causes, identify strategic opportunities and measure the impact of interventions. Experience in organisational design and effectiveness, using insight and business understanding to shape structures, roles and ways of working that support operational performance and long-term capability. High levels of learning agility, curiosity and adaptability, with the resilience to operate in a dynamic environment and maintain focus on long term strategic outcomes while delivering at pace. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Mar 11, 2026
Full time
Regional People Partner - Northern Ireland Salary: Competitive Plus Benefits Location: London Store Support Centre - Field Based and Home, London, EC1M 6HA Contract type: Permanent Business area: Group HR Closing date: 22 March 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're the first to say we do HR differently here. For a start, we work as business partners and specialists - whether that's making sure nearly 150,000 colleagues are paid on time, or shaping a strategy that helps us attract the right people, put them in the right place, and unlock their potential. This is a fast-moving business, and our policies and rewards evolve with it. That's why we're as flexible as we can be about where and when you work. We're also flexible about your future. There's always room to move up or across, if that's what you want. We really value different perspectives, so there's no one opinion, no single path, and yours matters. As a Regional People Partner, you will play a strategically critical role in shaping and delivering the people agenda across your region. You will work closely with senior leaders as a trusted advisor, ensuring our people plans directly support business priorities, regional challenges, and long-term organisational goals. This role is central to driving culture, building capability, and influencing the behaviours and mindsets that enable high performance. You will be instrumental in connecting operational realities with strategic people ambitions - translating insights from our stores into meaningful interventions that improve colleague experience and business outcomes. Working with the wider People function and Centres of Expertise, you will ensure that people strategies are executed consistently and embedded deeply within the business. You will spend majority of your time in stores, building relationships, understanding how initiatives are landing and ensuring that people activity is implemented consistently, effectively and with the right level of impact. What you'll do In this strategically focused role, you will partner with senior regional leaders to shape the direction of people activity and ensure it directly supports operational and organisational priorities. You will use data, insight and your understanding of the business to diagnose challenges, identify opportunities and design people interventions that strengthen capability and drive performance. You will lead the delivery of all people cycles across your region - performance, reward, talent and succession, ensuring each activity is simple, accessible and aligned to the long-term needs of the business. You will also provide strategic leadership to a team of Store People Partners, setting clear expectations, enabling their development and ensuring they are equipped to deliver high-quality, consistent people support across the region. You will provide coaching, direction and regular feedback, helping them navigate complex people issues and strengthening their capability so they can support stores with pace and confidence. Through your leadership, you will create a cohesive, high-performing People Partnering community that delivers impactful interventions and provides a consistent colleague and leader experience. You will play a central role in delivering transformation and change, creating clear, pragmatic plans that help leaders navigate new ways of working and embed cultural and behavioural shifts. You will ensure that change lands effectively by staying close to the operation, engaging leaders at every stage and using colleague feedback to refine and improve delivery. You will influence strategic decision-making by providing insight-led recommendations, advising leaders on organisational capability and helping them translate strategy into practical actions that improve team performance and colleague experience. You will coach and develop leaders, support talent growth, and strengthen succession pipelines that reflect the future needs of the organisation. You will maintain strong relationships with colleagues, leaders and union representatives, ensuring the colleague voice is heard and reflected in how people activity is shaped and delivered. You will champion continuous improvement, share learning and drive consistency across your region, ensuring people activity is delivered effectively and aligns with Sainsbury's long-term priorities. Who you are You are an experienced and highly strategic People/HR Business Partner with a strong track record of shaping and delivering people agendas in fast paced, complex commercial environments. You bring experience leading and developing People Partners or HR professionals, creating clarity, building capability and enabling high performance across your team. You are confident setting direction, coaching others, and ensuring consistent delivery across multiple sites and stakeholders. You have the ability to think long-term while acting with pace, connecting people activity to organisational strategy and ensuring interventions have meaningful business impact. You build trust quickly, influence effectively at all levels and bring strong commercial awareness to your recommendations. You use data and insight to shape decisions, diagnose root causes and target interventions, and you are comfortable navigating ambiguity while maintaining a calm and credible presence. A proven track record as a senior People/HR Business Partner within fast paced, complex, commercial organisations, demonstrating the ability to shape and deliver strategic people agendas that drive long term business performance. Significant experience designing and executing people plans that translate organisational strategy into practical, high impact activity across multiple sites and stakeholder groups. Strong influencing and leadership capability, with the confidence to partner with senior leaders, challenge constructively, and build trusted, productive relationships that shape decision making and drive cultural and behavioural change. Deep expertise in talent management, succession planning and capability development, with the ability to identify future workforce needs and build strong, diverse pipelines that support organisational growth. Demonstrated experience leading or enabling complex organisational change and transformation, ensuring that people related changes are well-planned, communicated clearly, and embedded effectively. Strong analytical and data led decision-making skills, with the ability to interpret people metrics, diagnose root causes, identify strategic opportunities and measure the impact of interventions. Experience in organisational design and effectiveness, using insight and business understanding to shape structures, roles and ways of working that support operational performance and long-term capability. High levels of learning agility, curiosity and adaptability, with the resilience to operate in a dynamic environment and maintain focus on long term strategic outcomes while delivering at pace. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
We are looking for a Homeownership Team Leader to lead the day-to-day delivery of homeownership services across leasehold, shared ownership and commercial stock. Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen. What you'll achieve in this role: You will supervise advisors to ensure services are delivered accurately, compliantly and to agreed standards. The role provides operational oversight of income and arrears activity, acts as the first point of escalation for complex cases and complaints, and supports consistent performance, escalating high-risk or policy matters to the Homeownership Manager. Key responsibilities include: Act as the first escalation point for complex or high-risk cases, disputes, and Stage 1 complaints, resolving issues early and escalating sensitive matters appropriately. Oversee the preparation and issue of service charge estimates and reconciliations and rent uplifts, ensuring charges are accurate, transparent, clearly communicated, and issued on time. Monitor rent and service charge arrears activity, ensuring early intervention, proportionate recovery action, and customer-focused outcomes are consistently applied. Maintain strong compliance with lease, statutory, regulatory, and policy requirements, ensuring records are accurate, complete, and audit-ready. What you'll bring to Raven: For this role, we are looking for someone with the following: Strong working knowledge of leasehold and shared ownership services, including staircasing, lease extensions, and Right to Acquire / Right to Buy (RTA/RTB) processes. Working knowledge of Section 20 consultation requirements and effective leaseholder engagement. Experience of supervising staff or acting as a senior technical lead within a housing, homeownership, or property management service. Knowledge of the Housing Ombudsman Complaint Handling Code and its application within homeownership services. DBS clearance will be required for this role. Closing date: 20th March 2026. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or . As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email or phone us on .
Mar 11, 2026
Full time
We are looking for a Homeownership Team Leader to lead the day-to-day delivery of homeownership services across leasehold, shared ownership and commercial stock. Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen. What you'll achieve in this role: You will supervise advisors to ensure services are delivered accurately, compliantly and to agreed standards. The role provides operational oversight of income and arrears activity, acts as the first point of escalation for complex cases and complaints, and supports consistent performance, escalating high-risk or policy matters to the Homeownership Manager. Key responsibilities include: Act as the first escalation point for complex or high-risk cases, disputes, and Stage 1 complaints, resolving issues early and escalating sensitive matters appropriately. Oversee the preparation and issue of service charge estimates and reconciliations and rent uplifts, ensuring charges are accurate, transparent, clearly communicated, and issued on time. Monitor rent and service charge arrears activity, ensuring early intervention, proportionate recovery action, and customer-focused outcomes are consistently applied. Maintain strong compliance with lease, statutory, regulatory, and policy requirements, ensuring records are accurate, complete, and audit-ready. What you'll bring to Raven: For this role, we are looking for someone with the following: Strong working knowledge of leasehold and shared ownership services, including staircasing, lease extensions, and Right to Acquire / Right to Buy (RTA/RTB) processes. Working knowledge of Section 20 consultation requirements and effective leaseholder engagement. Experience of supervising staff or acting as a senior technical lead within a housing, homeownership, or property management service. Knowledge of the Housing Ombudsman Complaint Handling Code and its application within homeownership services. DBS clearance will be required for this role. Closing date: 20th March 2026. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or . As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email or phone us on .
Because people are more than just your day job. Connect, our way. People and Culture at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our team has created a workplace of inspiration and growth. Be a part of building an inclusive and empowering culture, where every colleague's unique abilities are recognised and celebrated. Collaborate with a team committed to the wellbeing of our workforce and define what it means to work at Primark. What You'll Do as Head of UK Policy & Public Affairs In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: Serve as the senior UK lead for Policy & Public Affairs, advising leadership with strategic insight on policy and political developments impacting Primark's business and reputation. Shape and guide UK Corporate Affairs by aligning Public Affairs, Communications and Sustainability efforts for consistent messaging and stakeholder engagement. Develop and deliver a proactive UK Public Affairs strategy, including stakeholder mapping and long term relationship management across government, regulators and industry bodies. Partner with UK Communications and Group Corporate Affairs teams to ensure integrated campaigning and full alignment of political, policy and communication activities. Represent Primark at senior-level engagements with ministers, officials and trade bodies, strengthening the company's influence on policy issues affecting retail and sustainability. Lead cross business policy coordination, monitor emerging legislation, and translate complex policy changes into clear strategic recommendations for senior leaders while managing UK agency performance. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Let's talk lifestyle: Healthcare for individual plus dependents, pension, car allowance and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Over 10 years' experience in Public Affairs/Government Relations, with proven success influencing policy across Westminster and retail relevant sectors, supported by strong networks with government and trade bodies. Deep understanding of policy areas impacting retail and experience operating in complex, fast moving consumer goods or multi territory retail environments. Skilled in stakeholder management within matrix organisations, with a strong track record of aligning diverse internal teams and communicating policy implications clearly to senior audiences. Experienced in managing high impact, dynamic issues-particularly in sustainability-while providing strategic guidance and mitigating risks. Strong influencing, analytical and communication capabilities, with the credibility to represent the business confidently in high profile external settings and act as a trusted advisor internally. Highly organised, results driven team player with a can do attitude, able to deliver under pressure, navigate complexity, and lead effective planning, execution and reporting of Public Affairs activities. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-5502
Mar 11, 2026
Full time
Because people are more than just your day job. Connect, our way. People and Culture at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our team has created a workplace of inspiration and growth. Be a part of building an inclusive and empowering culture, where every colleague's unique abilities are recognised and celebrated. Collaborate with a team committed to the wellbeing of our workforce and define what it means to work at Primark. What You'll Do as Head of UK Policy & Public Affairs In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: Serve as the senior UK lead for Policy & Public Affairs, advising leadership with strategic insight on policy and political developments impacting Primark's business and reputation. Shape and guide UK Corporate Affairs by aligning Public Affairs, Communications and Sustainability efforts for consistent messaging and stakeholder engagement. Develop and deliver a proactive UK Public Affairs strategy, including stakeholder mapping and long term relationship management across government, regulators and industry bodies. Partner with UK Communications and Group Corporate Affairs teams to ensure integrated campaigning and full alignment of political, policy and communication activities. Represent Primark at senior-level engagements with ministers, officials and trade bodies, strengthening the company's influence on policy issues affecting retail and sustainability. Lead cross business policy coordination, monitor emerging legislation, and translate complex policy changes into clear strategic recommendations for senior leaders while managing UK agency performance. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Let's talk lifestyle: Healthcare for individual plus dependents, pension, car allowance and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Over 10 years' experience in Public Affairs/Government Relations, with proven success influencing policy across Westminster and retail relevant sectors, supported by strong networks with government and trade bodies. Deep understanding of policy areas impacting retail and experience operating in complex, fast moving consumer goods or multi territory retail environments. Skilled in stakeholder management within matrix organisations, with a strong track record of aligning diverse internal teams and communicating policy implications clearly to senior audiences. Experienced in managing high impact, dynamic issues-particularly in sustainability-while providing strategic guidance and mitigating risks. Strong influencing, analytical and communication capabilities, with the credibility to represent the business confidently in high profile external settings and act as a trusted advisor internally. Highly organised, results driven team player with a can do attitude, able to deliver under pressure, navigate complexity, and lead effective planning, execution and reporting of Public Affairs activities. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-5502
Location: Edinburgh, London, Manchester Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise operations of leading private sector businesses within the industry groups of Consumer (incl. Consumer Products, Retail, Automotive and THS); Energy, Resourcing and Industrials (ERI); and Technology, Media and Telecommunications (TMT), to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. We work with clients to aid them in transforming within a rapidly changing environment to achieve their goals. In OIDS CET, our rapidly growing community of operating model professionals are responding to complex market challenges, to maximise business potential across the full spectrum of our industries. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. Although not all essential, we are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends in one or more of the following industries: Consumer Packaged Goods Transport, Hospitality & Services Energy & Chemicals Power, Utilities & Renewables Mining & Metals Industrial Products & Construction Telecommunications Media Technology Experience of a junior-level operational role in at least one private sector organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Previous consulting experience, whether as an independent advisor or in-house Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Educated to degree level or equivalent qualification Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London, Edinburgh or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Mar 11, 2026
Full time
Location: Edinburgh, London, Manchester Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise operations of leading private sector businesses within the industry groups of Consumer (incl. Consumer Products, Retail, Automotive and THS); Energy, Resourcing and Industrials (ERI); and Technology, Media and Telecommunications (TMT), to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. We work with clients to aid them in transforming within a rapidly changing environment to achieve their goals. In OIDS CET, our rapidly growing community of operating model professionals are responding to complex market challenges, to maximise business potential across the full spectrum of our industries. Your role will include: Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models Supporting the assessment of processes, identifying and quantifying inefficiencies and contributing ideas for improvement Supporting the development of business cases in collaboration with senior team members, and helping to analyse information and generate outputs Supporting research and helping to analyse large qualitative and quantitative data sets to shape insights and recommendations Supporting the use of emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Managing relationships with pier-level stakeholder groups Supporting small project teams, workstreams and components of engagements Organising inputs to contribute to the logical flow of deliverables Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. Although not all essential, we are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends in one or more of the following industries: Consumer Packaged Goods Transport, Hospitality & Services Energy & Chemicals Power, Utilities & Renewables Mining & Metals Industrial Products & Construction Telecommunications Media Technology Experience of a junior-level operational role in at least one private sector organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Previous consulting experience, whether as an independent advisor or in-house Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Educated to degree level or equivalent qualification Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London, Edinburgh or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Job Title: Head of Regulatory Compliance and Ethics Location: Hybrid Working - London NW3 / EC4M / Remote Working Hours: Monday to Friday, 35-hour week (Flexitime) Reporting to: Chief Governance & Sustainability Officer Salary Range: £100,000 - 140,000 About BKL BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner managed businesses and multinational groups. With a legacy spanning over 130 years, we've evolved into a modern, purpose driven business that balances profit with impact. We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance. As a member of DFK International, we support clients locally and internationally with cutting edge expertise and a personal touch. We believe all clients deserve the same level of care, innovation, and excellence. Your Opportunity The Head of Regulatory Compliance and Ethics is responsible for overseeing all regulatory and ethical compliance matters within the firm, ensuring adherence to the Institute of Chartered Accountants in England and Wales (ICAEW) regulations. This role includes monitoring and enforcing compliance policies, developing risk management frameworks, and fostering a culture of ethical behaviour across the organization. The ideal candidate will act as a key advisor to the leadership team, providing insights and guidance on regulatory compliance and ethical standards. How You'll Make a Difference In this role, you will: Regulatory Compliance Ensure the firm's full compliance with ICAEW regulations, standards, and guidelines. Stay informed on changes to ICAEW regulations and communicate relevant updates to the firm's leadership and teams. Oversee and conduct regular internal audits to ensure adherence to ICAEW regulations, identifying and rectifying any areas of non compliance. Develop, implement, and maintain a comprehensive compliance framework in line with ICAEW standards. Manage the completion of all ICAEW Annual Returns. Serve as the primary contact for all ICAEW and FRC regulatory reviews. Ultimately be named as the Group's Audit Compliance Partner, Practice Assurance Partner, Practice Compliance Partner, Ethics Partner and Bribery Officer. Ensure compliance with Designated Professional Body (DPB) regulations. Oversight of client money including compliance with the ICAEW Client Money Regulations. Ethical Compliance Establish and promote ethical policies and procedures to maintain high standards of integrity and professional conduct. Advise and train staff on ethical best practices, helping them navigate complex ethical challenges in client engagements. Investigate any potential breaches of ethical standards and recommend corrective actions and improvements. Act as a trusted resource for employees on ethical issues, offering guidance on dilemmas and encouraging open dialogue on ethical concerns. Risk Management Identify compliance risks and develop proactive strategies to mitigate potential issues, safeguarding the firm's reputation and client relationships. Regularly assess compliance risks across all departments and update risk management strategies as needed. Involvement with any potential acquisitions and newly integrated businesses to assess and minimise any identified areas of risk. Collaborate with teams to implement corrective actions for any compliance risks or issues identified, tracking progress and ensuring resolution. Policy Development and Enforcement Create, maintain, and update compliance policies, procedures, and documentation in line with ICAEW requirements and best practices. Conduct annual DPB reviews and report to the DPB contact partner. Ensure all employees are aware of compliance policies and procedures, providing regular training sessions and resources. Enforce compliance policies, addressing any non compliance promptly and effectively to minimize risk to the firm. Training Develop and deliver training programs on ICAEW regulations, ethical standards, and compliance best practices. Foster a culture of compliance through ongoing education and awareness initiatives for all staff. Ensure all staff understand their regulatory and ethical responsibilities and how these principles apply to their daily roles. Reporting and Communication Report on compliance matters to the leadership team, including updates on regulatory changes, compliance activities, and risk assessments. Serve as the main point of contact for compliance related inquiries from external regulators. Prepare and present reports on compliance and ethical practices for internal and external stakeholders as required. You'll Be Ideal for This Role If You Have: Education: Degree in Accounting, Finance, Law, or a related field. Professional Qualifications: Qualified Chartered Accountant (ACA, ACCA) or similar, with ICAEW membership preferred. Experience: Substantial experience in senior compliance, risk management, or a related field within an accountancy practice or professional services firm. Audit qualification or equivalent experience, with RI status preferred. Skills and Knowledge In-depth knowledge of ICAEW regulations and ethical standards. Strong understanding of regulatory compliance, audit, and risk management processes. Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of the firm. Analytical mindset with attention to detail and problem solving abilities. Proven leadership and team management skills, capable of promoting a culture of compliance and ethical behaviour. Personal Attributes Ethical and professional approach, with a commitment to maintaining the highest standards of integrity. Forward thinking and self motivated, with a strategic mindset and the ability to handle complex regulatory issues. Personable, pragmatic, diplomatic and approachable, capable of handling sensitive situations with discretion and tact. We know you have a lot to offer, which is why we give you the freedom to thrive, no matter who you are or what your background is. Our Values At BKL, we live by five core values: Think Big - Be curious, brave, and open to new ideas. In It Together - Collaborate, care, and build an inclusive culture. Take Pride - Strive for excellence and believe in your impact. Do the Right Thing - Act with integrity, honesty, and fairness. Enjoy It - Bring your whole self to work and have fun doing it. Working With Us: Your Benefits, Wellbeing & Development At BKL, we're committed to creating a people first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career. Snapshot of our Benefits Package Private Medical Insurance (PMI) - including mental health cover, hospital treatment & 24/7 GP access. Health Cash Plans - covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme. Pension scheme - helping you save for retirement in a tax efficient way. Group Life Assurance - peace of mind with financial protection for your loved ones. Cashback & savings portal - discounts across hundreds of high street and online retailers. Cycle to Work Scheme - spread the cost of a new bike and accessories tax free. Electric Vehicle Scheme - sustainable transportation options that include roadside support and servicing. Free Mortgage Advice - expert guidance for your home buying journey. Season Ticket Loan - support with travel expenses. Enhanced Family Leave - generous leave policies for family related needs. Holiday Entitlement - generous entitlement which increases with promotion. Development & Growth We don't just offer jobs, we support careers: Clear development pathways and progression frameworks. Professional qualifications support - including study time and funding. Internal mentoring, coaching, and buddying schemes. Leadership development programmes to help you grow with us. Regular check ins and performance conversations - driven by your goals, not just metrics. Take Your Next Step Ready to grow your career with a company that balances ambition with purpose? Apply today and discover how far you can go at BKL. Our recruitment process typically involves three stages: An introductory Teams call with our Talent Acquisition team. A first stage interview with two team members. A final interview at our London office, including a tour to give you a feel for our working environment. Compliance & Equal Opportunities In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner. . click apply for full job details
Mar 11, 2026
Full time
Job Title: Head of Regulatory Compliance and Ethics Location: Hybrid Working - London NW3 / EC4M / Remote Working Hours: Monday to Friday, 35-hour week (Flexitime) Reporting to: Chief Governance & Sustainability Officer Salary Range: £100,000 - 140,000 About BKL BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner managed businesses and multinational groups. With a legacy spanning over 130 years, we've evolved into a modern, purpose driven business that balances profit with impact. We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance. As a member of DFK International, we support clients locally and internationally with cutting edge expertise and a personal touch. We believe all clients deserve the same level of care, innovation, and excellence. Your Opportunity The Head of Regulatory Compliance and Ethics is responsible for overseeing all regulatory and ethical compliance matters within the firm, ensuring adherence to the Institute of Chartered Accountants in England and Wales (ICAEW) regulations. This role includes monitoring and enforcing compliance policies, developing risk management frameworks, and fostering a culture of ethical behaviour across the organization. The ideal candidate will act as a key advisor to the leadership team, providing insights and guidance on regulatory compliance and ethical standards. How You'll Make a Difference In this role, you will: Regulatory Compliance Ensure the firm's full compliance with ICAEW regulations, standards, and guidelines. Stay informed on changes to ICAEW regulations and communicate relevant updates to the firm's leadership and teams. Oversee and conduct regular internal audits to ensure adherence to ICAEW regulations, identifying and rectifying any areas of non compliance. Develop, implement, and maintain a comprehensive compliance framework in line with ICAEW standards. Manage the completion of all ICAEW Annual Returns. Serve as the primary contact for all ICAEW and FRC regulatory reviews. Ultimately be named as the Group's Audit Compliance Partner, Practice Assurance Partner, Practice Compliance Partner, Ethics Partner and Bribery Officer. Ensure compliance with Designated Professional Body (DPB) regulations. Oversight of client money including compliance with the ICAEW Client Money Regulations. Ethical Compliance Establish and promote ethical policies and procedures to maintain high standards of integrity and professional conduct. Advise and train staff on ethical best practices, helping them navigate complex ethical challenges in client engagements. Investigate any potential breaches of ethical standards and recommend corrective actions and improvements. Act as a trusted resource for employees on ethical issues, offering guidance on dilemmas and encouraging open dialogue on ethical concerns. Risk Management Identify compliance risks and develop proactive strategies to mitigate potential issues, safeguarding the firm's reputation and client relationships. Regularly assess compliance risks across all departments and update risk management strategies as needed. Involvement with any potential acquisitions and newly integrated businesses to assess and minimise any identified areas of risk. Collaborate with teams to implement corrective actions for any compliance risks or issues identified, tracking progress and ensuring resolution. Policy Development and Enforcement Create, maintain, and update compliance policies, procedures, and documentation in line with ICAEW requirements and best practices. Conduct annual DPB reviews and report to the DPB contact partner. Ensure all employees are aware of compliance policies and procedures, providing regular training sessions and resources. Enforce compliance policies, addressing any non compliance promptly and effectively to minimize risk to the firm. Training Develop and deliver training programs on ICAEW regulations, ethical standards, and compliance best practices. Foster a culture of compliance through ongoing education and awareness initiatives for all staff. Ensure all staff understand their regulatory and ethical responsibilities and how these principles apply to their daily roles. Reporting and Communication Report on compliance matters to the leadership team, including updates on regulatory changes, compliance activities, and risk assessments. Serve as the main point of contact for compliance related inquiries from external regulators. Prepare and present reports on compliance and ethical practices for internal and external stakeholders as required. You'll Be Ideal for This Role If You Have: Education: Degree in Accounting, Finance, Law, or a related field. Professional Qualifications: Qualified Chartered Accountant (ACA, ACCA) or similar, with ICAEW membership preferred. Experience: Substantial experience in senior compliance, risk management, or a related field within an accountancy practice or professional services firm. Audit qualification or equivalent experience, with RI status preferred. Skills and Knowledge In-depth knowledge of ICAEW regulations and ethical standards. Strong understanding of regulatory compliance, audit, and risk management processes. Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of the firm. Analytical mindset with attention to detail and problem solving abilities. Proven leadership and team management skills, capable of promoting a culture of compliance and ethical behaviour. Personal Attributes Ethical and professional approach, with a commitment to maintaining the highest standards of integrity. Forward thinking and self motivated, with a strategic mindset and the ability to handle complex regulatory issues. Personable, pragmatic, diplomatic and approachable, capable of handling sensitive situations with discretion and tact. We know you have a lot to offer, which is why we give you the freedom to thrive, no matter who you are or what your background is. Our Values At BKL, we live by five core values: Think Big - Be curious, brave, and open to new ideas. In It Together - Collaborate, care, and build an inclusive culture. Take Pride - Strive for excellence and believe in your impact. Do the Right Thing - Act with integrity, honesty, and fairness. Enjoy It - Bring your whole self to work and have fun doing it. Working With Us: Your Benefits, Wellbeing & Development At BKL, we're committed to creating a people first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career. Snapshot of our Benefits Package Private Medical Insurance (PMI) - including mental health cover, hospital treatment & 24/7 GP access. Health Cash Plans - covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme. Pension scheme - helping you save for retirement in a tax efficient way. Group Life Assurance - peace of mind with financial protection for your loved ones. Cashback & savings portal - discounts across hundreds of high street and online retailers. Cycle to Work Scheme - spread the cost of a new bike and accessories tax free. Electric Vehicle Scheme - sustainable transportation options that include roadside support and servicing. Free Mortgage Advice - expert guidance for your home buying journey. Season Ticket Loan - support with travel expenses. Enhanced Family Leave - generous leave policies for family related needs. Holiday Entitlement - generous entitlement which increases with promotion. Development & Growth We don't just offer jobs, we support careers: Clear development pathways and progression frameworks. Professional qualifications support - including study time and funding. Internal mentoring, coaching, and buddying schemes. Leadership development programmes to help you grow with us. Regular check ins and performance conversations - driven by your goals, not just metrics. Take Your Next Step Ready to grow your career with a company that balances ambition with purpose? Apply today and discover how far you can go at BKL. Our recruitment process typically involves three stages: An introductory Teams call with our Talent Acquisition team. A first stage interview with two team members. A final interview at our London office, including a tour to give you a feel for our working environment. Compliance & Equal Opportunities In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner. . click apply for full job details
Senior Small Works Manager page is loaded Senior Small Works Managerremote type: On-sitelocations: Derby, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ482169 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Senior Small Works Manager. Based Raynesway, Derby (onsite at Rolls-Royce). Hours 40 (Monday to Friday) JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: We are seeking an experienced Senior Small Works Manager to join our team at JLL, working exclusively on the Rolls-Royce account. This role involves overseeing and managing small to medium-sized construction and renovation projects across Rolls-Royce facilities. The ideal candidate will have a strong background in project management, construction, and facility operations. What your day-to-day will look like: Manage multiple small to medium-sized construction and renovation projects simultaneously, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and maintain project schedules, budgets, and resource allocation plans. Coordinate with Rolls-Royce stakeholders, contractors, suppliers, and internal JLL teams to ensure smooth project execution. Conduct regular site visits to monitor progress, identify potential issues, and implement solutions proactively. Ensure compliance with health and safety regulations, building codes, and Rolls-Royce's specific requirements. Prepare and present project status reports to Rolls-Royce and JLL management. Manage the procurement process for materials and services, negotiating contracts and maintaining vendor relationships. Implement and oversee quality control measures throughout project lifecycles. Mentor and guide junior team members in project management best practices. Continuously improve processes and procedures to enhance efficiency and project outcomes. Required Experience: Experience in managing small works projects. Strong knowledge of building or facilities maintenance methods, building systems, and industry regulations. Proficiency in project management software and MS Office suite. Excellent communication, leadership, and problem-solving skills. Experience working in a corporate or industrial environment is preferred. Relevant certifications (e.g., PMP, PRINCE2) are advantageous. Required Skills: Strong organisational and time management skills Ability to manage multiple projects simultaneously Excellent negotiation and conflict resolution abilities Detail-oriented with a focus on quality and precision Adaptability to changing priorities and deadlinesAt JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Senior Small Works Manager we invite you to join our team and make a lasting impact. Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Mar 10, 2026
Full time
Senior Small Works Manager page is loaded Senior Small Works Managerremote type: On-sitelocations: Derby, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ482169 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Senior Small Works Manager. Based Raynesway, Derby (onsite at Rolls-Royce). Hours 40 (Monday to Friday) JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: We are seeking an experienced Senior Small Works Manager to join our team at JLL, working exclusively on the Rolls-Royce account. This role involves overseeing and managing small to medium-sized construction and renovation projects across Rolls-Royce facilities. The ideal candidate will have a strong background in project management, construction, and facility operations. What your day-to-day will look like: Manage multiple small to medium-sized construction and renovation projects simultaneously, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and maintain project schedules, budgets, and resource allocation plans. Coordinate with Rolls-Royce stakeholders, contractors, suppliers, and internal JLL teams to ensure smooth project execution. Conduct regular site visits to monitor progress, identify potential issues, and implement solutions proactively. Ensure compliance with health and safety regulations, building codes, and Rolls-Royce's specific requirements. Prepare and present project status reports to Rolls-Royce and JLL management. Manage the procurement process for materials and services, negotiating contracts and maintaining vendor relationships. Implement and oversee quality control measures throughout project lifecycles. Mentor and guide junior team members in project management best practices. Continuously improve processes and procedures to enhance efficiency and project outcomes. Required Experience: Experience in managing small works projects. Strong knowledge of building or facilities maintenance methods, building systems, and industry regulations. Proficiency in project management software and MS Office suite. Excellent communication, leadership, and problem-solving skills. Experience working in a corporate or industrial environment is preferred. Relevant certifications (e.g., PMP, PRINCE2) are advantageous. Required Skills: Strong organisational and time management skills Ability to manage multiple projects simultaneously Excellent negotiation and conflict resolution abilities Detail-oriented with a focus on quality and precision Adaptability to changing priorities and deadlinesAt JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Senior Small Works Manager we invite you to join our team and make a lasting impact. Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We recruiting for an Senior Employee Relations Advisor to join our team and play an integral role within the HR function, and provide a proactive Senior Employee relations Advisor, covering all aspects of employee relations. The role holder will be required independently manage high volumes of cases with varying levels of complexity, with a customer focus to ensure matters are handled efficiently, fairly, and consistently. They will also support in driving management capability and confidence across all areas of the business, by providing training and coaching. Why Work For Us: Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Discretionary bonus Excellent pension scheme Key Responsibilities: To own and support the delivery of a commercial and pragmatic Senior employee relations Advisor providing professional guidance and advice on employment law and company practices. Key accountabilities will include: Employee Relations Acting as the main point of contact for all ER queries for both UK and Hong Kong employees Taking ownership of all ER issues such as disciplinary's, performance management, grievances, early conciliations and employment tribunal cases. Provide technical support on team changes, restructures and redundancy's. Recording, reporting and managing all ER data. Ensure the relevant HR databases are up to date, accurate and complies with legalisation. Proactively drive improvement within management practices through coaching, training and advising on HR policies and practices. Drive performance through embedding process and keeping employee effectiveness on the agenda. Manage the employee experience in line with our brand values. Training In conjunction with Learning & Development, develop training materials to upskill Managers on key ER processes. Implement a training roadmap to ensure ER training is conducted on a regular basis and training content is regularly reviewed for relevance and effectiveness. Plan, facilitate and deliver training sessions to Managers. Project work Assist the Shared Services Manager with any projects impacted by external factors, such as changes in Employment Law. Proactively drive continuous improvement within our ER processes, to promote more efficient and relevant ways of working. To work with other HR Specialists (L&D, Employee communications, payroll) to ensure their activities reflect a positive framework of good employee relations. Data Reporting Collate relevant HR data in preparation for the 4 weekly board report from the HR team. Use relevant HR data to identify trends and provide insights into the different business areas. Provide ad hoc reports as required. Person Specification This is a hybrid role and the role holder will be required to work in the office 3 days per week. Experience working in a fast-paced environment, handling a large volume of cases on a frequent basis. Effective coaching and interpersonal skills. Exceptional attention to detail. Effective team worker and follows a collaborative approach. Able to deliver training sessions to a wide audience. Up to date knowledge on employment legislation. Can multi-task and prioritise workload to meet deadlines. An ability to maintain the highest level of confidentiality and sensitivity in difficult situations. Previous experience in an ER Advisor or HR generalist role, including advising key stakeholders. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Mar 10, 2026
Full time
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We recruiting for an Senior Employee Relations Advisor to join our team and play an integral role within the HR function, and provide a proactive Senior Employee relations Advisor, covering all aspects of employee relations. The role holder will be required independently manage high volumes of cases with varying levels of complexity, with a customer focus to ensure matters are handled efficiently, fairly, and consistently. They will also support in driving management capability and confidence across all areas of the business, by providing training and coaching. Why Work For Us: Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Discretionary bonus Excellent pension scheme Key Responsibilities: To own and support the delivery of a commercial and pragmatic Senior employee relations Advisor providing professional guidance and advice on employment law and company practices. Key accountabilities will include: Employee Relations Acting as the main point of contact for all ER queries for both UK and Hong Kong employees Taking ownership of all ER issues such as disciplinary's, performance management, grievances, early conciliations and employment tribunal cases. Provide technical support on team changes, restructures and redundancy's. Recording, reporting and managing all ER data. Ensure the relevant HR databases are up to date, accurate and complies with legalisation. Proactively drive improvement within management practices through coaching, training and advising on HR policies and practices. Drive performance through embedding process and keeping employee effectiveness on the agenda. Manage the employee experience in line with our brand values. Training In conjunction with Learning & Development, develop training materials to upskill Managers on key ER processes. Implement a training roadmap to ensure ER training is conducted on a regular basis and training content is regularly reviewed for relevance and effectiveness. Plan, facilitate and deliver training sessions to Managers. Project work Assist the Shared Services Manager with any projects impacted by external factors, such as changes in Employment Law. Proactively drive continuous improvement within our ER processes, to promote more efficient and relevant ways of working. To work with other HR Specialists (L&D, Employee communications, payroll) to ensure their activities reflect a positive framework of good employee relations. Data Reporting Collate relevant HR data in preparation for the 4 weekly board report from the HR team. Use relevant HR data to identify trends and provide insights into the different business areas. Provide ad hoc reports as required. Person Specification This is a hybrid role and the role holder will be required to work in the office 3 days per week. Experience working in a fast-paced environment, handling a large volume of cases on a frequent basis. Effective coaching and interpersonal skills. Exceptional attention to detail. Effective team worker and follows a collaborative approach. Able to deliver training sessions to a wide audience. Up to date knowledge on employment legislation. Can multi-task and prioritise workload to meet deadlines. An ability to maintain the highest level of confidentiality and sensitivity in difficult situations. Previous experience in an ER Advisor or HR generalist role, including advising key stakeholders. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Joshua Robert Recruitment
Barnwood, Gloucestershire
The Opportunity A leading UK property investment and development business is seeking an Asset Manager to join its growing Scotland-based team, focusing on a high-quality retail portfolio. This is an outstanding opportunity to join a well-capitalised, highly respected client-side platform with an active asset management strategy and long-term investment horizon. The role offers significant exposure across the full asset lifecycle, working closely with senior leadership on strategic initiatives, leasing, repositioning and value creation across a diverse retail portfolio. This opportunity would suit either: An existing Asset Manager looking to join a leading client-side business, or A Surveyor currently in Valuation, Agency or Property Management looking to transition into asset management. Key Responsibilities Deliver proactive asset management initiatives to enhance value across a retail-focused portfolio Work closely with leasing agents on lettings, regears and lease restructures Identify and execute value-add opportunities, including refurbishments, repurposing and tenant mix strategy Support investment and disposal activity, including underwriting and due diligence Produce and present asset business plans and performance reporting Liaise with internal teams and external advisors including agents, solicitors and consultants About You Degree qualified in Real Estate / Property or related discipline Ideally MRICS qualified (or working towards) Background in valuation, agency, property management or asset management Strong commercial awareness and understanding of the UK retail property market Analytical mindset with the ability to identify and deliver value creation opportunities Excellent communication and stakeholder management skills What s on Offer Opportunity to join a market-leading client-side property business Exposure to high-profile retail assets and strategic asset management projects Flexible / hybrid working Highly collaborative and entrepreneurial team environment Competitive salary and bonus package
Mar 10, 2026
Full time
The Opportunity A leading UK property investment and development business is seeking an Asset Manager to join its growing Scotland-based team, focusing on a high-quality retail portfolio. This is an outstanding opportunity to join a well-capitalised, highly respected client-side platform with an active asset management strategy and long-term investment horizon. The role offers significant exposure across the full asset lifecycle, working closely with senior leadership on strategic initiatives, leasing, repositioning and value creation across a diverse retail portfolio. This opportunity would suit either: An existing Asset Manager looking to join a leading client-side business, or A Surveyor currently in Valuation, Agency or Property Management looking to transition into asset management. Key Responsibilities Deliver proactive asset management initiatives to enhance value across a retail-focused portfolio Work closely with leasing agents on lettings, regears and lease restructures Identify and execute value-add opportunities, including refurbishments, repurposing and tenant mix strategy Support investment and disposal activity, including underwriting and due diligence Produce and present asset business plans and performance reporting Liaise with internal teams and external advisors including agents, solicitors and consultants About You Degree qualified in Real Estate / Property or related discipline Ideally MRICS qualified (or working towards) Background in valuation, agency, property management or asset management Strong commercial awareness and understanding of the UK retail property market Analytical mindset with the ability to identify and deliver value creation opportunities Excellent communication and stakeholder management skills What s on Offer Opportunity to join a market-leading client-side property business Exposure to high-profile retail assets and strategic asset management projects Flexible / hybrid working Highly collaborative and entrepreneurial team environment Competitive salary and bonus package
Agentic AI Risk Modelling and Mitigations London, UK About the AI Security Institute The AI Security Institute is the world's largest and best-funded team dedicated to understanding advanced AI risks and translating that knowledge into action. We're in the heart of the UK government with direct lines to No. 10 (the Prime Minister's office), and we work with frontier developers and governments globally. We're here because governments are critical for advanced AI going well, and UK AISI is uniquely positioned to mobilise them. With our resources, unique agility and international influence, this is the best place to shape both AI development and government action. The deadline for applying to this role is Sunday 8 March 2026, end of day, anywhere on Earth. Team description As AI systems grow more capable and autonomous, understanding how humans could lose the ability to oversee, correct, or shut down these systems becomes critical - as does identifying what we can do to prevent it. Risk models for AI agents (for example, loss of control risk models) remain far less developed than those in comparable domains like cybersecurity and chem bio, and practical mitigations remain underexplored (especially beyond traditional alignment and control work). AISI is building a new team to close this gap. The new Agentic AI Risk Modelling and Mitigations team will develop rigorous models of how agentic AI could cause harm, identifying practical mitigations with a focus on measures the UK government are well placed to implement. We will draw on expertise only available within government - especially the national security community - to develop risk models and mitigations far more developed than those in academia or industry. The hiring manager for this role is Benjamin Hilton; the team is advised by Geoffrey Irving. You'll collaborate closely with researchers across AISI's red teams, evaluation teams, and alignment team, as well as with government stakeholders. Your work will draw on empirical evidence from AISI's evaluations, along with the broader cybersecurity and ML literature to develop detailed and precise threat models and mitigations. You'll need to reason carefully about complex and uncertain scenarios and communicate findings clearly to both technical researchers and policy decision makers. Some projects may also involve hands on ML or cybersecurity work, in collaboration with government partners, to develop mitigations. We are open to hires at junior, senior, staff, and principal research scientist levels. We may also make an offer to particularly promising candidates with management experience to lead the workstream in a management role. Representative projects you might work on Developing detailed models of specific loss of control scenarios - such as deceptive alignment during internal deployment, or a long horizon agentic cyberattack - specifying their causal structure, key assumptions, and plausibility given current and projected AI capabilities and propensities. Translating risk models and associated uncertainties into specifications for AISI's red teams and evaluation teams - identifying the tests that would provide the most informative evidence about whether specific risk pathways are viable. Analyzing the effectiveness of mitigations - such as monitoring infrastructure, compute governance, deployment guidelines, or containment protocols - drawing on input from national security stakeholders, and assessing which risk pathways remain plausible once mitigations are in place. Collaborating and communicating with government and national security stakeholders to develop and implement possible interventions, in partnership. What we're looking for In accordance with the Civil Service Commission rules, the following list contains all selection criteria for the interview process. Required experience The experiences listed below should be interpreted as examples of the expertise we're looking for, as opposed to a list of everything we expect to find in one applicant. You may be a good fit if you have: Experience producing detailed threat models, risk analyses, safety cases, or similar structured analytical work - in AI safety, cybersecurity, national security, or another domain. A track record of published research or substantial written analysis demonstrating rigorous reasoning about complex, uncertain topics. Strong written communication: an ability to present complex technical arguments clearly to both technical and non technical audiences. Deep familiarity with cybersecurity and the ways in which it will be impacted by high capability AI agents; alternatively with the AI alignment and AI safety literature, including existing work on loss of control, deception, power seeking, scalable oversight, and AI control. A sense of mission, urgency, and responsibility for success. An ability to bring your own research ideas and work in a self directed way, while also collaborating effectively and prioritising team efforts over extensive solo work. Strong candidates may also have Hands on experience with large language models (e.g., training, fine tuning, evaluation, or red teaming), providing concrete understanding of current model capabilities and limitations. Familiarity with AI capability evaluations and benchmarking methodologies. Desire to (and experience with) improving teams through mentoring and feedback. Security clearance We have a preference for candidates eligible for UK government SC clearance which typically requires residence in the UK for the last 2 years. You may also be required to undergo Developed Vetting (DV). DV typically requires a longer period of UK residency (around 5 years). Other core requirements You should be able to spend at least 9 days per fortnight working with us. You should be willing to work from our office in London (Whitehall) at least 3 days/week. You should be UK based. What we offer Impact you couldn't have anywhere else Incredibly talented, mission driven and supportive colleagues. Direct influence on how frontier AI is governed and deployed globally. Work with the Prime Minister's AI Advisor and leading AI companies. Opportunity to shape the first & best resourced public interest research team focused on AI security. Resources & access Pre release access to multiple frontier models and ample compute. Extensive operational support so you can focus on research and ship quickly. Work with experts across national security, policy, AI research and adjacent sciences. If you're talented and driven, you'll own important problems early. 5 days off learning and development, annual stipends for learning and development, and funding for conferences and external collaborations. Freedom to pursue research bets without product pressure. Opportunities to publish and collaborate externally. Life & family Modern central London office (cafes, food court, gym) or option to work in similar government offices in Birmingham, Cardiff, Darlington, Edinburgh, Salford or Bristol. Hybrid working, flexibility for occasional remote work abroad and stipends for work from home equipment. At least 25 days' annual leave, 8 public holidays, extra team wide breaks and 3 days off for volunteering. Generous paid parental leave (36 weeks of UK statutory leave shared between parents + 3 extra paid weeks + option for additional unpaid time). On top of your salary, we contribute 28.97% of your base salary to your pension. Discounts and benefits for cycling to work, donations and retail/gyms. Salary levels Level 3 - Total Package £65,000 - £75,000 (inclusive of a base salary £35,720 plus additional technical talent allowance of £29,280 - £39,280) Level 4 - Total Package £85,000 - £95,000 (inclusive of a base salary £42,495 plus additional technical talent allowance of £42,505 - £52,505) Level 5 - Total Package £105,000 - £115,000 (inclusive of a base salary £55,805 plus additional technical talent allowance of £49,195 - £59,195) Level 6 - Total Package £125,000 - £135,000 (inclusive of a base salary £68,770 plus additional technical talent allowance of £56,230 - £66,230) Level 7 - Total Package £145,000 (inclusive of a base salary £68,770 plus additional technical talent allowance of £76,230) Use of AI in applications Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Internal fraud database The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service . click apply for full job details
Mar 10, 2026
Full time
Agentic AI Risk Modelling and Mitigations London, UK About the AI Security Institute The AI Security Institute is the world's largest and best-funded team dedicated to understanding advanced AI risks and translating that knowledge into action. We're in the heart of the UK government with direct lines to No. 10 (the Prime Minister's office), and we work with frontier developers and governments globally. We're here because governments are critical for advanced AI going well, and UK AISI is uniquely positioned to mobilise them. With our resources, unique agility and international influence, this is the best place to shape both AI development and government action. The deadline for applying to this role is Sunday 8 March 2026, end of day, anywhere on Earth. Team description As AI systems grow more capable and autonomous, understanding how humans could lose the ability to oversee, correct, or shut down these systems becomes critical - as does identifying what we can do to prevent it. Risk models for AI agents (for example, loss of control risk models) remain far less developed than those in comparable domains like cybersecurity and chem bio, and practical mitigations remain underexplored (especially beyond traditional alignment and control work). AISI is building a new team to close this gap. The new Agentic AI Risk Modelling and Mitigations team will develop rigorous models of how agentic AI could cause harm, identifying practical mitigations with a focus on measures the UK government are well placed to implement. We will draw on expertise only available within government - especially the national security community - to develop risk models and mitigations far more developed than those in academia or industry. The hiring manager for this role is Benjamin Hilton; the team is advised by Geoffrey Irving. You'll collaborate closely with researchers across AISI's red teams, evaluation teams, and alignment team, as well as with government stakeholders. Your work will draw on empirical evidence from AISI's evaluations, along with the broader cybersecurity and ML literature to develop detailed and precise threat models and mitigations. You'll need to reason carefully about complex and uncertain scenarios and communicate findings clearly to both technical researchers and policy decision makers. Some projects may also involve hands on ML or cybersecurity work, in collaboration with government partners, to develop mitigations. We are open to hires at junior, senior, staff, and principal research scientist levels. We may also make an offer to particularly promising candidates with management experience to lead the workstream in a management role. Representative projects you might work on Developing detailed models of specific loss of control scenarios - such as deceptive alignment during internal deployment, or a long horizon agentic cyberattack - specifying their causal structure, key assumptions, and plausibility given current and projected AI capabilities and propensities. Translating risk models and associated uncertainties into specifications for AISI's red teams and evaluation teams - identifying the tests that would provide the most informative evidence about whether specific risk pathways are viable. Analyzing the effectiveness of mitigations - such as monitoring infrastructure, compute governance, deployment guidelines, or containment protocols - drawing on input from national security stakeholders, and assessing which risk pathways remain plausible once mitigations are in place. Collaborating and communicating with government and national security stakeholders to develop and implement possible interventions, in partnership. What we're looking for In accordance with the Civil Service Commission rules, the following list contains all selection criteria for the interview process. Required experience The experiences listed below should be interpreted as examples of the expertise we're looking for, as opposed to a list of everything we expect to find in one applicant. You may be a good fit if you have: Experience producing detailed threat models, risk analyses, safety cases, or similar structured analytical work - in AI safety, cybersecurity, national security, or another domain. A track record of published research or substantial written analysis demonstrating rigorous reasoning about complex, uncertain topics. Strong written communication: an ability to present complex technical arguments clearly to both technical and non technical audiences. Deep familiarity with cybersecurity and the ways in which it will be impacted by high capability AI agents; alternatively with the AI alignment and AI safety literature, including existing work on loss of control, deception, power seeking, scalable oversight, and AI control. A sense of mission, urgency, and responsibility for success. An ability to bring your own research ideas and work in a self directed way, while also collaborating effectively and prioritising team efforts over extensive solo work. Strong candidates may also have Hands on experience with large language models (e.g., training, fine tuning, evaluation, or red teaming), providing concrete understanding of current model capabilities and limitations. Familiarity with AI capability evaluations and benchmarking methodologies. Desire to (and experience with) improving teams through mentoring and feedback. Security clearance We have a preference for candidates eligible for UK government SC clearance which typically requires residence in the UK for the last 2 years. You may also be required to undergo Developed Vetting (DV). DV typically requires a longer period of UK residency (around 5 years). Other core requirements You should be able to spend at least 9 days per fortnight working with us. You should be willing to work from our office in London (Whitehall) at least 3 days/week. You should be UK based. What we offer Impact you couldn't have anywhere else Incredibly talented, mission driven and supportive colleagues. Direct influence on how frontier AI is governed and deployed globally. Work with the Prime Minister's AI Advisor and leading AI companies. Opportunity to shape the first & best resourced public interest research team focused on AI security. Resources & access Pre release access to multiple frontier models and ample compute. Extensive operational support so you can focus on research and ship quickly. Work with experts across national security, policy, AI research and adjacent sciences. If you're talented and driven, you'll own important problems early. 5 days off learning and development, annual stipends for learning and development, and funding for conferences and external collaborations. Freedom to pursue research bets without product pressure. Opportunities to publish and collaborate externally. Life & family Modern central London office (cafes, food court, gym) or option to work in similar government offices in Birmingham, Cardiff, Darlington, Edinburgh, Salford or Bristol. Hybrid working, flexibility for occasional remote work abroad and stipends for work from home equipment. At least 25 days' annual leave, 8 public holidays, extra team wide breaks and 3 days off for volunteering. Generous paid parental leave (36 weeks of UK statutory leave shared between parents + 3 extra paid weeks + option for additional unpaid time). On top of your salary, we contribute 28.97% of your base salary to your pension. Discounts and benefits for cycling to work, donations and retail/gyms. Salary levels Level 3 - Total Package £65,000 - £75,000 (inclusive of a base salary £35,720 plus additional technical talent allowance of £29,280 - £39,280) Level 4 - Total Package £85,000 - £95,000 (inclusive of a base salary £42,495 plus additional technical talent allowance of £42,505 - £52,505) Level 5 - Total Package £105,000 - £115,000 (inclusive of a base salary £55,805 plus additional technical talent allowance of £49,195 - £59,195) Level 6 - Total Package £125,000 - £135,000 (inclusive of a base salary £68,770 plus additional technical talent allowance of £56,230 - £66,230) Level 7 - Total Package £145,000 (inclusive of a base salary £68,770 plus additional technical talent allowance of £76,230) Use of AI in applications Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Internal fraud database The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service . click apply for full job details
Strategic Finance Leadership. Private Equity Environment. Operational Impact. Are you a commercially sharp Finance Director ready to play a pivotal role in a high-performing, Private Equity-backed engineering services business? We are a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-calibre Finance Director to partner with the Managing Director and PE stakeholders to drive financial excellence, operational performance, and strategic growth. This is a hands-on, high-impact leadership role within a fast-paced SME environment where your contribution will directly influence business performance and long-term value. T he Role at a Glance: Finance Director - Qualified Dartford, Hybrid Competitive Base Salary + 15% Annual Bonus Paid Quarterly Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. A Leasing independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven experience as a Finance Director, Head of Finance, or senior finance leader in a PE-backed or turnaround business Skills: Qualified accountant - ACA, ACCA or CIMA. Team Leadership. We are a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments - including prestigious and high-profile sites. As a Private Equity-backed organisation, we are focused on operational excellence, cash optimisation, and sustainable growth. The business combines technical engineering capability with strong service delivery and long-standing client relationships. This is a rare opportunity to join at senior leadership level during a significant value-creation phase. Ready for your next adventure? Reporting directly to the Managing Director, the Finance Director will lead the entire finance function and act as a strategic partner to both the MD and Private Equity owners. You will provide strong financial leadership and insight, ensuring rigorous controls and governance while strengthening working capital performance and supporting our growth and transformation strategy. With full ownership of FP&A, financial control, reporting, compliance, audit and tax, you will deliver accurate monthly management accounts and drive budgeting, forecasting and long-term planning. You will help shape business strategy, performance targets and value creation initiatives, maintaining a sharp focus on cash flow, cost control and profitability. The role also includes preparing board and investor reporting, managing relationships with PE stakeholders and external advisors, and leading and developing the finance team to support continued business growth. About You: You are a commercially astute, execution-focused finance leader who thrives in a performance-driven environment. A qualified accountant (ACA, ACCA or CIMA) with ideally a Master's degree in Finance or Accounting, you bring 10+ years' relevant experience, including proven success as a Finance Director, Head of Finance or senior finance leader. You have operated within PE-backed, turnaround or high-change SME environments, ideally within service, engineering, construction or field-based operations businesses, and bring strong financial modelling and performance management capability with a clear track record of improving profitability and cash flow. Experience with ERP systems such as JD Edwards and exposure to post-merger integration would be advantageous. Strategic yet hands-on, you combine analytical rigour with a strong bias for execution. You are detail-oriented, solutions-focused and comfortable operating in a fast-paced, evolving environment. With strong leadership presence and excellent communication and influencing skills, you build credibility quickly across all levels and lead teams with clarity and impact. Fluent written and spoken English is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday - 25 days per year plus bank holidays - holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme • Car Allowance Why Join Us? • Senior leadership influence within a PE-backed growth business • Direct impact on value creation and performance improvement • Strategic partnership role with the Managing Director • Opportunity to shape finance, governance and operational excellence • Dynamic, engineering-led services environment If you are an ambitious, commercially driven Finance Director looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this exceptional opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 10, 2026
Full time
Strategic Finance Leadership. Private Equity Environment. Operational Impact. Are you a commercially sharp Finance Director ready to play a pivotal role in a high-performing, Private Equity-backed engineering services business? We are a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-calibre Finance Director to partner with the Managing Director and PE stakeholders to drive financial excellence, operational performance, and strategic growth. This is a hands-on, high-impact leadership role within a fast-paced SME environment where your contribution will directly influence business performance and long-term value. T he Role at a Glance: Finance Director - Qualified Dartford, Hybrid Competitive Base Salary + 15% Annual Bonus Paid Quarterly Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. A Leasing independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven experience as a Finance Director, Head of Finance, or senior finance leader in a PE-backed or turnaround business Skills: Qualified accountant - ACA, ACCA or CIMA. Team Leadership. We are a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments - including prestigious and high-profile sites. As a Private Equity-backed organisation, we are focused on operational excellence, cash optimisation, and sustainable growth. The business combines technical engineering capability with strong service delivery and long-standing client relationships. This is a rare opportunity to join at senior leadership level during a significant value-creation phase. Ready for your next adventure? Reporting directly to the Managing Director, the Finance Director will lead the entire finance function and act as a strategic partner to both the MD and Private Equity owners. You will provide strong financial leadership and insight, ensuring rigorous controls and governance while strengthening working capital performance and supporting our growth and transformation strategy. With full ownership of FP&A, financial control, reporting, compliance, audit and tax, you will deliver accurate monthly management accounts and drive budgeting, forecasting and long-term planning. You will help shape business strategy, performance targets and value creation initiatives, maintaining a sharp focus on cash flow, cost control and profitability. The role also includes preparing board and investor reporting, managing relationships with PE stakeholders and external advisors, and leading and developing the finance team to support continued business growth. About You: You are a commercially astute, execution-focused finance leader who thrives in a performance-driven environment. A qualified accountant (ACA, ACCA or CIMA) with ideally a Master's degree in Finance or Accounting, you bring 10+ years' relevant experience, including proven success as a Finance Director, Head of Finance or senior finance leader. You have operated within PE-backed, turnaround or high-change SME environments, ideally within service, engineering, construction or field-based operations businesses, and bring strong financial modelling and performance management capability with a clear track record of improving profitability and cash flow. Experience with ERP systems such as JD Edwards and exposure to post-merger integration would be advantageous. Strategic yet hands-on, you combine analytical rigour with a strong bias for execution. You are detail-oriented, solutions-focused and comfortable operating in a fast-paced, evolving environment. With strong leadership presence and excellent communication and influencing skills, you build credibility quickly across all levels and lead teams with clarity and impact. Fluent written and spoken English is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday - 25 days per year plus bank holidays - holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme • Car Allowance Why Join Us? • Senior leadership influence within a PE-backed growth business • Direct impact on value creation and performance improvement • Strategic partnership role with the Managing Director • Opportunity to shape finance, governance and operational excellence • Dynamic, engineering-led services environment If you are an ambitious, commercially driven Finance Director looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this exceptional opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Overview P rincipal Consultant - Wealth (Square 4) Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction - service and expertise, helping to protect firms and allowing them to ultimately grow and thrive. At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities. We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly. Responsibilities The role of Principal Consultant is primarily to lead the management and delivery of advisory engagements to our clients whilst taking a lead role in 'take to market' activities and business development. Acting as an ambassador for Square 4 across the industry, inside and outside of work. Lead, manage and oversee the delivery of multiple client projects, encompassing project planning, budgeting, scheduling, resource allocation and project close down. Lead the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations. Act as the primary point of contact for a portfolio of projects addressing inquiries, managing client expectations, delegating tasks as needed, reviewing colleagues' work, providing constructive feedback, ensuring accurate invoicing, and facilitating communication regarding project needs such as budget expansions or timeline extensions. Compile weekly team updates, focusing on critical project developments. Management of project budgets whilst tracking the team's utilisation through Project Works. Take a proactive role in business development initiatives, including generating quality thought leadership content, engaging stakeholders, preparing polished proposals, delivering presentations, and actively expanding Square 4's client base through targeted outreach to new clients and leveraging existing relationships for upselling and cross-selling opportunities. Provide leadership, line management, and direction to a team of senior consultants (including associate resources where applicable). Assist in the recruitment of new team members to support business growth. Represent Square 4 at industry events to enhance brand visibility and participate in internal events and training sessions such as client briefings, lunch and learn sessions, and roundtable discussions. Stay informed about regulatory developments and understand their potential impact on client operations, ensuring the delivery of relevant and accurate regulatory advisory services. Support the Leadership team with the agreed business objectives aligned with our four strategic objectives: Drive Value Grow Nurture & Diversify Talent Build Brand & Advocacy Build a Culture of Entrepreneurship You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company. Core Values, Behaviours and Requirements You have, and can demonstrate, the following skills and attributes: Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence. An outstanding work ethic combined with a desire to learn and grow. Fantastic multi-tasking ability, highly organised and great attention to detail. Strong analytical and gap analysis ability. Ability to manage individuals and or small teams. Ability to confidently interact with Board and Executive-level clients. A can-do attitude and an ability to prioritise multiple projects and engagements whilst meeting deadlines. Commercial acumen, with the ability to spot new opportunities and develop them. Creative problem-solving skills, staying innovative and solution-orientated. Pro-active and high-energy, with conviction in your own ability and skillset. Outstanding professionalism and communication skills - both written and oral. Strong ability to communicate effectively and openly with team members, actively listening to others' perspectives and providing constructive feedback when necessary. Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda. Extensive compliance-related experience gained at a financial institution, consultancy and/or the regulator. Deep knowledge and a practical understanding of the UK financial services sector and UK regulatory framework, including the FCA Handbook, associated guidance, approach to policy development, supervision and enforcement. Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for regulated firms. A proven track record in consulting or equivalent, including leading project delivery, budget management and business development. Company Benefits We provide the following benefits to our permanent employees: The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practised each day. Option to work remotely or in our London-based office. Flexible working arrangements tailored to accommodate business requirements. Unlimited holiday to promote work-life balance. Corporate away days, including team-building activities. Opportunities to take part in volunteer days. Investment in personal development and support for career aspirations through provided funding of training and qualifications. Pension scheme. Private medical insurance provided by BUPA. If you're interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you. click the apply link online or send an updated copy of your CV today to
Mar 10, 2026
Full time
Overview P rincipal Consultant - Wealth (Square 4) Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction - service and expertise, helping to protect firms and allowing them to ultimately grow and thrive. At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities. We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly. Responsibilities The role of Principal Consultant is primarily to lead the management and delivery of advisory engagements to our clients whilst taking a lead role in 'take to market' activities and business development. Acting as an ambassador for Square 4 across the industry, inside and outside of work. Lead, manage and oversee the delivery of multiple client projects, encompassing project planning, budgeting, scheduling, resource allocation and project close down. Lead the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations. Act as the primary point of contact for a portfolio of projects addressing inquiries, managing client expectations, delegating tasks as needed, reviewing colleagues' work, providing constructive feedback, ensuring accurate invoicing, and facilitating communication regarding project needs such as budget expansions or timeline extensions. Compile weekly team updates, focusing on critical project developments. Management of project budgets whilst tracking the team's utilisation through Project Works. Take a proactive role in business development initiatives, including generating quality thought leadership content, engaging stakeholders, preparing polished proposals, delivering presentations, and actively expanding Square 4's client base through targeted outreach to new clients and leveraging existing relationships for upselling and cross-selling opportunities. Provide leadership, line management, and direction to a team of senior consultants (including associate resources where applicable). Assist in the recruitment of new team members to support business growth. Represent Square 4 at industry events to enhance brand visibility and participate in internal events and training sessions such as client briefings, lunch and learn sessions, and roundtable discussions. Stay informed about regulatory developments and understand their potential impact on client operations, ensuring the delivery of relevant and accurate regulatory advisory services. Support the Leadership team with the agreed business objectives aligned with our four strategic objectives: Drive Value Grow Nurture & Diversify Talent Build Brand & Advocacy Build a Culture of Entrepreneurship You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company. Core Values, Behaviours and Requirements You have, and can demonstrate, the following skills and attributes: Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence. An outstanding work ethic combined with a desire to learn and grow. Fantastic multi-tasking ability, highly organised and great attention to detail. Strong analytical and gap analysis ability. Ability to manage individuals and or small teams. Ability to confidently interact with Board and Executive-level clients. A can-do attitude and an ability to prioritise multiple projects and engagements whilst meeting deadlines. Commercial acumen, with the ability to spot new opportunities and develop them. Creative problem-solving skills, staying innovative and solution-orientated. Pro-active and high-energy, with conviction in your own ability and skillset. Outstanding professionalism and communication skills - both written and oral. Strong ability to communicate effectively and openly with team members, actively listening to others' perspectives and providing constructive feedback when necessary. Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda. Extensive compliance-related experience gained at a financial institution, consultancy and/or the regulator. Deep knowledge and a practical understanding of the UK financial services sector and UK regulatory framework, including the FCA Handbook, associated guidance, approach to policy development, supervision and enforcement. Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for regulated firms. A proven track record in consulting or equivalent, including leading project delivery, budget management and business development. Company Benefits We provide the following benefits to our permanent employees: The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practised each day. Option to work remotely or in our London-based office. Flexible working arrangements tailored to accommodate business requirements. Unlimited holiday to promote work-life balance. Corporate away days, including team-building activities. Opportunities to take part in volunteer days. Investment in personal development and support for career aspirations through provided funding of training and qualifications. Pension scheme. Private medical insurance provided by BUPA. If you're interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you. click the apply link online or send an updated copy of your CV today to
.Branch Manager page is loaded Branch Managerremote type: On-Sitelocations: Wolverhamptontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (24 days left to apply)job requisition id: R26\_NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more atWe are currently looking for a Branch Manager to join our team.As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers.In doing so you will have full autonomy within your branch and support from the local management team.The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car partsAlliance Automotive Group is an equal opportunities employer.
Mar 10, 2026
Full time
.Branch Manager page is loaded Branch Managerremote type: On-Sitelocations: Wolverhamptontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (24 days left to apply)job requisition id: R26\_NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more atWe are currently looking for a Branch Manager to join our team.As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers.In doing so you will have full autonomy within your branch and support from the local management team.The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car partsAlliance Automotive Group is an equal opportunities employer.
Our client is a market-leading accountancy, advisory, and tax firm headquartered in Manchester, with an additional office in Liverpool. They specialise in sectors including property, construction, retail, digital and creative, technology. Their comprehensive service offerings encompass accountancy, tax, audit and assurance, transaction services, forensic accounting, and R&D and innovation taxes. Emphasising personalised and practical solutions, they are committed to delivering proactive guidance and positive outcomes for their clients. Join our client on exciting growth phase, with aims of becoming a Top-100 firm in two years time. The role as OMB Tax Advisor is open to technically strong Seniors, Assistant Manager, Managers, and Senior Managers. They would also consider Director, which would command a higher salary to be discussed at interview. The role is full advisory in report format. Some of the responsibilities you can expect to undertake are: Serving as a key member of the OMB team, providing guidance on all aspects of advisory work across various taxes, including income tax, capital gains tax, EMI, and EIS matters. Overseeing people management, training, and work flow coordination. Training junior team members and managing their workload effectively. Addressing daily ad-hoc tax-related queries from clients and colleagues. Enterprise Investment Scheme: assessing the qualifying status of companies, preparing advance assurances, and completing relevant compliance statements. Share schemes: evaluating tax-advantaged scheme eligibility, advising on the tax implications of granting options to staff or consultants, preparing valuations. Contributing to all advisory reports and memos. Conducting technical tax research and presenting findings clearly and concisely. Staying updated on technical expertise, including legislative changes and budget reviews, and sharing insights with staff across the firm as appropriate. Supporting the development of technical and marketing materials for internal and external use.
Mar 10, 2026
Full time
Our client is a market-leading accountancy, advisory, and tax firm headquartered in Manchester, with an additional office in Liverpool. They specialise in sectors including property, construction, retail, digital and creative, technology. Their comprehensive service offerings encompass accountancy, tax, audit and assurance, transaction services, forensic accounting, and R&D and innovation taxes. Emphasising personalised and practical solutions, they are committed to delivering proactive guidance and positive outcomes for their clients. Join our client on exciting growth phase, with aims of becoming a Top-100 firm in two years time. The role as OMB Tax Advisor is open to technically strong Seniors, Assistant Manager, Managers, and Senior Managers. They would also consider Director, which would command a higher salary to be discussed at interview. The role is full advisory in report format. Some of the responsibilities you can expect to undertake are: Serving as a key member of the OMB team, providing guidance on all aspects of advisory work across various taxes, including income tax, capital gains tax, EMI, and EIS matters. Overseeing people management, training, and work flow coordination. Training junior team members and managing their workload effectively. Addressing daily ad-hoc tax-related queries from clients and colleagues. Enterprise Investment Scheme: assessing the qualifying status of companies, preparing advance assurances, and completing relevant compliance statements. Share schemes: evaluating tax-advantaged scheme eligibility, advising on the tax implications of granting options to staff or consultants, preparing valuations. Contributing to all advisory reports and memos. Conducting technical tax research and presenting findings clearly and concisely. Staying updated on technical expertise, including legislative changes and budget reviews, and sharing insights with staff across the firm as appropriate. Supporting the development of technical and marketing materials for internal and external use.
Can you help us fix the world's most broken supply chain? The fashion industry produces over 100 billion garments a year. 60% end up in landfill - not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken. Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade - through a B2B marketplace and the AI systems digitising the supply chain behind it. Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort - an AI model fine tuned on secondhand fashion - that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer. Since 2022, we've saved 9 million items from landfill and tripled in size year on year. We've raised $50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates. Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI native operational and financial backbone for secondhand commerce globally. We're looking for people who want to build something that matters - and move fast doing it. Sound good? Keep reading. About the Role To support our next stage of expansion, Fleek is seeking an experienced and ambitious VP Engineering to lead and scale its Engineering organisation. The VP of Engineering will oversee a fast growing engineering team, soon to be approximately 30 engineers, distributed across London and India, as well as manage Fleek's Data team, which is currently a team of four. This is a senior leadership position reporting directly to Sanket Agarwal, Co Founder of Fleek, and will play a critical role in shaping the company's technical direction, culture, and execution as Fleek scales. What you'll Own Lead delivery of Fleek's AI initiatives, which sit at the heart of the company's product and long term strategy Foster a culture of experimentation, agility, and hustle, encouraging rapid iteration and high ownership across teams Build and evolve the engineering organisation structure, ensuring scalability as the company grows Continue expanding the Engineering team, with the majority of hiring based in London Own the Data function as it grows alongside the broader Engineering organisation. Serve as a hands on technical leader, able to build credibility quickly with engineers and guide architecture and execution Attract, hire, and retain exceptional "A class" talent, acting as a true talent magnet for the organisation Partner closely with product and business leadership to ensure engineering teams are deeply aligned with company outcomes Who We're Looking For Experience leading engineering teams in high growth, scaling environments A background that began as a back end engineer, with strong technical foundations Proven ability to build engineering teams that are both product focused and business oriented Previous experience overseeing data and managing data scientists Experience working with or building AI driven products Strong leadership presence, with a track record of inspiring high performing, fast moving teams Previous entrepreneurial experience in an ambitious tech driven scale up, or as a founder, would be advantageous Experience in an international marketplace business is a strong plus for this role Deeply analytical: data driven decision making is second nature Insatiably curious: you're constantly learning about new tools, approaches, and market changes Hungry and ambitious: you're driven to stay relevant and push boundaries Change agent: you've driven transformation in previous organizations Hands on: you're not afraid to roll up your sleeves and do the work yourself How We Work Fleek is an in office company. We believe the best work happens when people are together - the quick decisions, the cross functional energy, the ability to solve problems in real time. Most of the team works from our London HQ 3-4 days a week. We're not prescriptive about it. Performance and trust matter more than attendance. For your first six months, we'll ask you to prioritise being in the office - to learn the business, build relationships, and get up to speed. After that, you'll have genuine flexibility to manage your own time. We hire adults and treat them accordingly. The Practicalities Location: London HQ - Heneage Street, E1 (Shoreditch / Aldgate East) Work model: In office, typically 3-4 days per week. Full time in the office for your first six months, then genuine flexibility earned through trust and performance. Stage: Post Series B, hyper growth Team: 100+ across London, India, and Pakistan ( 20 in London office) Visa: Unable to sponsor visas for this role Culture: High ownership, non hierarchical, fast moving. Founder led with strong opinions loosely held. Our Values Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach. Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done. Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate. Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre. Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.
Mar 10, 2026
Full time
Can you help us fix the world's most broken supply chain? The fashion industry produces over 100 billion garments a year. 60% end up in landfill - not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken. Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade - through a B2B marketplace and the AI systems digitising the supply chain behind it. Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort - an AI model fine tuned on secondhand fashion - that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer. Since 2022, we've saved 9 million items from landfill and tripled in size year on year. We've raised $50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates. Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI native operational and financial backbone for secondhand commerce globally. We're looking for people who want to build something that matters - and move fast doing it. Sound good? Keep reading. About the Role To support our next stage of expansion, Fleek is seeking an experienced and ambitious VP Engineering to lead and scale its Engineering organisation. The VP of Engineering will oversee a fast growing engineering team, soon to be approximately 30 engineers, distributed across London and India, as well as manage Fleek's Data team, which is currently a team of four. This is a senior leadership position reporting directly to Sanket Agarwal, Co Founder of Fleek, and will play a critical role in shaping the company's technical direction, culture, and execution as Fleek scales. What you'll Own Lead delivery of Fleek's AI initiatives, which sit at the heart of the company's product and long term strategy Foster a culture of experimentation, agility, and hustle, encouraging rapid iteration and high ownership across teams Build and evolve the engineering organisation structure, ensuring scalability as the company grows Continue expanding the Engineering team, with the majority of hiring based in London Own the Data function as it grows alongside the broader Engineering organisation. Serve as a hands on technical leader, able to build credibility quickly with engineers and guide architecture and execution Attract, hire, and retain exceptional "A class" talent, acting as a true talent magnet for the organisation Partner closely with product and business leadership to ensure engineering teams are deeply aligned with company outcomes Who We're Looking For Experience leading engineering teams in high growth, scaling environments A background that began as a back end engineer, with strong technical foundations Proven ability to build engineering teams that are both product focused and business oriented Previous experience overseeing data and managing data scientists Experience working with or building AI driven products Strong leadership presence, with a track record of inspiring high performing, fast moving teams Previous entrepreneurial experience in an ambitious tech driven scale up, or as a founder, would be advantageous Experience in an international marketplace business is a strong plus for this role Deeply analytical: data driven decision making is second nature Insatiably curious: you're constantly learning about new tools, approaches, and market changes Hungry and ambitious: you're driven to stay relevant and push boundaries Change agent: you've driven transformation in previous organizations Hands on: you're not afraid to roll up your sleeves and do the work yourself How We Work Fleek is an in office company. We believe the best work happens when people are together - the quick decisions, the cross functional energy, the ability to solve problems in real time. Most of the team works from our London HQ 3-4 days a week. We're not prescriptive about it. Performance and trust matter more than attendance. For your first six months, we'll ask you to prioritise being in the office - to learn the business, build relationships, and get up to speed. After that, you'll have genuine flexibility to manage your own time. We hire adults and treat them accordingly. The Practicalities Location: London HQ - Heneage Street, E1 (Shoreditch / Aldgate East) Work model: In office, typically 3-4 days per week. Full time in the office for your first six months, then genuine flexibility earned through trust and performance. Stage: Post Series B, hyper growth Team: 100+ across London, India, and Pakistan ( 20 in London office) Visa: Unable to sponsor visas for this role Culture: High ownership, non hierarchical, fast moving. Founder led with strong opinions loosely held. Our Values Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach. Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done. Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate. Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre. Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.
REED Accountancy Practice are working in partnership with a unique Accountancy Practice based near Poole recruiting a Qualified Accounts Senior / Accounts Manager. This is a rare opportunity to join a well-established firm with a truly diverse client base-ranging from farmers and engineers to retailers, LLPs, and vibrant member-run organisations. Every day offers something different, and you'll have the autonomy to make a real impact, working within a close knit team of seven. What You'll Be Doing Managing the accounts production process and ensuring a smooth workflow across the team Leading, mentoring, and supporting two full-time team members, plus collaborating closely with the actively involved semi-retired director Reviewing accounts for sole traders, partnerships, LLPs, and limited companies across a wide range of industries Acting as a trusted advisor to clients-answering queries, providing guidance, and building long-term relationships Ensuring deadlines are met and contributing to the overall efficiency and quality of the practice Working closely with the tax and payroll team (two team members, including one director) in a highly collaborative environment Using TaxCalc , and supporting the upcoming transition to BrightPay for payroll Our client are not statutory auditors , meaning that your role remains focused on high-value client support and accounts management rather than audit responsibilities. The Benefits: 35-hour working week 5 weeks of paid holiday plus all statutory bank holidays Hybrid-style flexibility, with at least 4 days per week in the office Flexibility within the working day A friendly, down-to-earth team who value collaboration and shared success Future opportunity to join the practice as a shareholder , with the potential for full ownership over the long term - a unique career pathway rarely offered in roles at this level A competitive salary , between £40,000 - £50,000, depending on experience and qualifications You'll thrive in this role if you are: Experienced in accounts preparation within a practice environment Confident in managing workflows and guiding a small team A strong communicator who enjoys client interaction Comfortable working across a variety of business types and industries Motivated by long-term opportunities and contributing to the growth of a business
Mar 10, 2026
Full time
REED Accountancy Practice are working in partnership with a unique Accountancy Practice based near Poole recruiting a Qualified Accounts Senior / Accounts Manager. This is a rare opportunity to join a well-established firm with a truly diverse client base-ranging from farmers and engineers to retailers, LLPs, and vibrant member-run organisations. Every day offers something different, and you'll have the autonomy to make a real impact, working within a close knit team of seven. What You'll Be Doing Managing the accounts production process and ensuring a smooth workflow across the team Leading, mentoring, and supporting two full-time team members, plus collaborating closely with the actively involved semi-retired director Reviewing accounts for sole traders, partnerships, LLPs, and limited companies across a wide range of industries Acting as a trusted advisor to clients-answering queries, providing guidance, and building long-term relationships Ensuring deadlines are met and contributing to the overall efficiency and quality of the practice Working closely with the tax and payroll team (two team members, including one director) in a highly collaborative environment Using TaxCalc , and supporting the upcoming transition to BrightPay for payroll Our client are not statutory auditors , meaning that your role remains focused on high-value client support and accounts management rather than audit responsibilities. The Benefits: 35-hour working week 5 weeks of paid holiday plus all statutory bank holidays Hybrid-style flexibility, with at least 4 days per week in the office Flexibility within the working day A friendly, down-to-earth team who value collaboration and shared success Future opportunity to join the practice as a shareholder , with the potential for full ownership over the long term - a unique career pathway rarely offered in roles at this level A competitive salary , between £40,000 - £50,000, depending on experience and qualifications You'll thrive in this role if you are: Experienced in accounts preparation within a practice environment Confident in managing workflows and guiding a small team A strong communicator who enjoys client interaction Comfortable working across a variety of business types and industries Motivated by long-term opportunities and contributing to the growth of a business
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Mar 10, 2026
Full time
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You'll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you'll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you'll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they've faced financial challenges in the past. As a direct lender, we're proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You'll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role Customer Support and Engagement Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements. Use multiple communication channels - primarily phone, but also email, SMS, and written correspondence - to stay in touch with customers. Review income, expenditure, and affordability to identify the most appropriate support options. Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance. Identify vulnerable customers and ensure they receive appropriate care in line with Evlo's Vulnerability approach Accurately update system notes to reflect all customer interactions and decisions. Quality and Performance Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes. Apply sound judgment in making customer and business-oriented decisions. Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow. Maintain compliance with FCA, Consumer Duty, and Evlo's internal service standards. Collaboration and Development Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience. Support the Financial Support Team Leader in mentoring and guiding junior advisors. Contribute to a positive, inclusive team culture that reflects Evlo's values. About you 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity. Awareness and practical application of FCA regulations when helping customers in arrears. Evidence of portfolio managementexperience in consumer unsecured credit Ability to deliver exceptional arrears managementwith an appropriate sense of urgency and balanced forbearance treatment. Understanding of frameworks used in collection activityand evidence of applying them effectively. Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcyprocesses. Experience in financial services, ideally in arrears management or a regulated customer contact role. Comfortable handling inbound and outbound customer conversations via phone and email. Excellent customer service, negotiation, communication, empathy, and listening skills. Strong problem-solvingabilities and attention to detail. Ability to support customers experiencing vulnerabilitywith sensitivity and understanding. Proven ability to work in a high-volume contact centre environment. Sound understanding of financial hardship and regulatory expectations(FCA, Consumer Duty, TCF). High accuracy in record-keeping and system note management. A proactive, positive attitude and a passion for helping customers achieve fair outcomes. Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Annual Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Mar 10, 2026
Full time
As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You'll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you'll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you'll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they've faced financial challenges in the past. As a direct lender, we're proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You'll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role Customer Support and Engagement Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements. Use multiple communication channels - primarily phone, but also email, SMS, and written correspondence - to stay in touch with customers. Review income, expenditure, and affordability to identify the most appropriate support options. Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance. Identify vulnerable customers and ensure they receive appropriate care in line with Evlo's Vulnerability approach Accurately update system notes to reflect all customer interactions and decisions. Quality and Performance Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes. Apply sound judgment in making customer and business-oriented decisions. Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow. Maintain compliance with FCA, Consumer Duty, and Evlo's internal service standards. Collaboration and Development Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience. Support the Financial Support Team Leader in mentoring and guiding junior advisors. Contribute to a positive, inclusive team culture that reflects Evlo's values. About you 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity. Awareness and practical application of FCA regulations when helping customers in arrears. Evidence of portfolio managementexperience in consumer unsecured credit Ability to deliver exceptional arrears managementwith an appropriate sense of urgency and balanced forbearance treatment. Understanding of frameworks used in collection activityand evidence of applying them effectively. Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcyprocesses. Experience in financial services, ideally in arrears management or a regulated customer contact role. Comfortable handling inbound and outbound customer conversations via phone and email. Excellent customer service, negotiation, communication, empathy, and listening skills. Strong problem-solvingabilities and attention to detail. Ability to support customers experiencing vulnerabilitywith sensitivity and understanding. Proven ability to work in a high-volume contact centre environment. Sound understanding of financial hardship and regulatory expectations(FCA, Consumer Duty, TCF). High accuracy in record-keeping and system note management. A proactive, positive attitude and a passion for helping customers achieve fair outcomes. Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Annual Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Your new company You will be joining a highly respected, industry-leading construction consultancy known for its consistent delivery of high-quality cost management and project advisory services. Operating across the UK, the organisation supports public and private sector clients on a diverse range of projects - from major residential developments and commercial refurbishments to cutting-edge education facilities.This consultancy has built an enviable reputation for technical excellence, repeat business, and a commitment to long-term partnerships. Their culture is shaped around collaboration, integrity, and ongoing professional development. As part of their strategic growth plan and continued success in securing new work, they are now seeking a commercially-astute Senior Quantity Surveyor to join their dynamic team.This is an opportunity to join a firm that genuinely invests in its people - supporting industry qualifications, offering real flexibility, and providing the autonomy to grow your career in a way that suits you. Your new role As a Senior Quantity Surveyor, you will play a pivotal role in the successful delivery of projects across the residential, commercial, and education sectors. You will work closely with clients, design teams, contractors, and internal stakeholders to provide expert cost management throughout all project stages. Your responsibilities will include: Core Responsibilities Managing full pre- and post-contract quantity surveying duties Preparing detailed cost plans, feasibility studies, cost estimates, bills of quantities, and tender documentation Advising on procurement strategies and administering tender processes Negotiating with contractors and providing robust cost advice throughout all project phases Leading client presentations, progress meetings, and commercial reviews Monitoring project budgets, forecasting costs, tracking variations, and preparing valuations Conducting risk, value engineering, and life-cycle costing exercises Ensuring compliance with relevant industry standards, legislation, and best practice Leadership & Development Mentoring and supporting junior Quantity Surveyors within the team Contributing to the development of internal processes, standards, and service offerings Acting as a trusted advisor to clients, representing the consultancy with professionalism and confidence Project Exposure You can expect to work on a mixture of: Large-scale private and social residential developments Commercial offices, retail, mixed-use schemes, and refurbishment projects Schools, colleges, and education facilities across both new build and refurb frameworks This is a varied role, offering the opportunity to oversee projects from early conception through handover, ensuring no two days are the same. What you'll need to succeed To excel in this role, you will bring a strong commercial understanding, excellent organisational skills, and the confidence to lead complex projects. Specifically, you should have: Substantial experience as a Quantity Surveyor within a consultancy environment A proven background in managing projects across residential, commercial, or education sectors Strong technical capability in cost planning, procurement, and contract administration Excellent written and verbal communication skills, with the ability to build lasting client relationships Experience managing multiple projects concurrently The ability to work autonomously while contributing to a collaborative team environment MRICS status (or be working towards this with support available) A proactive approach, strong analytical thinking, and confidence in decision-making If you thrive in a client-facing role and enjoy taking ownership of projects, this organisation will provide the platform for you to shine. What you'll get in return In return, you will join a consultancy that truly values its employees and invests in their long-term development. Benefits include: Professional Development & Growth Tailored progression pathways to Associate level and beyond Full support with RICS chartership and ongoing CPD Exposure to flagship projects and high-profile clients Rewards & Benefits Competitive salary with annual performance reviews Generous holiday entitlement plus additional benefits Pension scheme and healthcare options Flexible and hybrid working arrangements Opportunities for internal secondments, cross-sector work, and continual learning Culture & Work Environment Collaborative, inclusive, and forward-thinking team A workplace that encourages innovation and career autonomy Regular social events, team-building activities, and a supportive network Joining this consultancy means becoming part of an organisation where your voice is heard, your skills are valued, and your career progression is taken seriously. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 09, 2026
Full time
Your new company You will be joining a highly respected, industry-leading construction consultancy known for its consistent delivery of high-quality cost management and project advisory services. Operating across the UK, the organisation supports public and private sector clients on a diverse range of projects - from major residential developments and commercial refurbishments to cutting-edge education facilities.This consultancy has built an enviable reputation for technical excellence, repeat business, and a commitment to long-term partnerships. Their culture is shaped around collaboration, integrity, and ongoing professional development. As part of their strategic growth plan and continued success in securing new work, they are now seeking a commercially-astute Senior Quantity Surveyor to join their dynamic team.This is an opportunity to join a firm that genuinely invests in its people - supporting industry qualifications, offering real flexibility, and providing the autonomy to grow your career in a way that suits you. Your new role As a Senior Quantity Surveyor, you will play a pivotal role in the successful delivery of projects across the residential, commercial, and education sectors. You will work closely with clients, design teams, contractors, and internal stakeholders to provide expert cost management throughout all project stages. Your responsibilities will include: Core Responsibilities Managing full pre- and post-contract quantity surveying duties Preparing detailed cost plans, feasibility studies, cost estimates, bills of quantities, and tender documentation Advising on procurement strategies and administering tender processes Negotiating with contractors and providing robust cost advice throughout all project phases Leading client presentations, progress meetings, and commercial reviews Monitoring project budgets, forecasting costs, tracking variations, and preparing valuations Conducting risk, value engineering, and life-cycle costing exercises Ensuring compliance with relevant industry standards, legislation, and best practice Leadership & Development Mentoring and supporting junior Quantity Surveyors within the team Contributing to the development of internal processes, standards, and service offerings Acting as a trusted advisor to clients, representing the consultancy with professionalism and confidence Project Exposure You can expect to work on a mixture of: Large-scale private and social residential developments Commercial offices, retail, mixed-use schemes, and refurbishment projects Schools, colleges, and education facilities across both new build and refurb frameworks This is a varied role, offering the opportunity to oversee projects from early conception through handover, ensuring no two days are the same. What you'll need to succeed To excel in this role, you will bring a strong commercial understanding, excellent organisational skills, and the confidence to lead complex projects. Specifically, you should have: Substantial experience as a Quantity Surveyor within a consultancy environment A proven background in managing projects across residential, commercial, or education sectors Strong technical capability in cost planning, procurement, and contract administration Excellent written and verbal communication skills, with the ability to build lasting client relationships Experience managing multiple projects concurrently The ability to work autonomously while contributing to a collaborative team environment MRICS status (or be working towards this with support available) A proactive approach, strong analytical thinking, and confidence in decision-making If you thrive in a client-facing role and enjoy taking ownership of projects, this organisation will provide the platform for you to shine. What you'll get in return In return, you will join a consultancy that truly values its employees and invests in their long-term development. Benefits include: Professional Development & Growth Tailored progression pathways to Associate level and beyond Full support with RICS chartership and ongoing CPD Exposure to flagship projects and high-profile clients Rewards & Benefits Competitive salary with annual performance reviews Generous holiday entitlement plus additional benefits Pension scheme and healthcare options Flexible and hybrid working arrangements Opportunities for internal secondments, cross-sector work, and continual learning Culture & Work Environment Collaborative, inclusive, and forward-thinking team A workplace that encourages innovation and career autonomy Regular social events, team-building activities, and a supportive network Joining this consultancy means becoming part of an organisation where your voice is heard, your skills are valued, and your career progression is taken seriously. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
