Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 18, 2026
Full time
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 6 - 8+ years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Career Choices Dewis Gyrfa Ltd
Salford, Manchester
A leading security services provider in Salford is seeking a Security Officer (Senior Mobile Patrol Officer) to join their mobile response team. Candidates must possess a full UK driving licence and an SIA licence, along with at least 5 years of driving experience. This full-time role involves conducting security checks, responding to alarms, and providing customer service. Benefits include a workplace pension, uniform, and full training. Immediate start is available.
Mar 18, 2026
Full time
A leading security services provider in Salford is seeking a Security Officer (Senior Mobile Patrol Officer) to join their mobile response team. Candidates must possess a full UK driving licence and an SIA licence, along with at least 5 years of driving experience. This full-time role involves conducting security checks, responding to alarms, and providing customer service. Benefits include a workplace pension, uniform, and full training. Immediate start is available.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Internal Communications Business Partner Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 29/03/2026 About this job About KPMG International Together with more than 276,000 colleagues in 138 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career. KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team. About this Global Group Global Corporate Affairs The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our people and KPMG's current and future clients but also wider society and the future of professional services. Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the reputation of KPMG. We work with all those internally and externally, directly or indirectly who influence our reputation and who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition. This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across our network, we are on a journey to transform the way we engage with all those people who influence our reputation. Role summary This exciting role sits within Global Communications, which supports KPMG to deliver leading edge campaigns. Global Communications consists of five specialism-based teams: internal communications, external communications (including social media and media relations), strategic communications (coordinating cross-function and cross-industry activity), leadership communications and issues management (overseeing our response to issues that may adversely affect our reputation). This role sits in the Global Internal Communications Team. The team partners with global leaders and our member firms to drive consistent strategic narratives, projects and campaigns that protect and enhance the firm's reputation and support its trust and growth ambitions. Internal Communications engages KPMG people worldwide with meaningful communications that tell a consistent story about our Collective Strategy and priority programs, delivered through modern, technology-enabled platforms and channels. The successful candidate will be the "Voice of Advisory" in the Global Communications team, working with senior stakeholders to tell the One Advisory story. This individual will own the communications strategy for Advisory and will be dedicated to supporting ways of bringing KPMG's Collective Strategy to life internally and engaging our Advisory employees in an impactful way. This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms, technology and AI teams, and Global Marketing. The candidate will need exceptional communication and influencing skills, a keen sense of business acumen and professional judgement, and an ability to expand the impact of their work by leveraging a wide array of communications channels. Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skill set and you may be asked based upon business or personal need to support or join one of the other teams in Global Communications Key Accountabilities Strategic planning, program management and deliverables (for Global Advisory): Provide strategic internal communications advice and counsel to the Global Head of Advisory, and members of the Global Advisory leadership team, to ensure communications programs are aligned to and support the global ambition for Advisory. Partner with senior stakeholders in the business to lead the design and delivery of an integrated leadership communications program which supports the One Advisory mission. Shape and deliver communications that build confidence and clarity around AI initiatives, ensuring stakeholder engagement while reducing resistance and driving responsible adoption.Lead and drive the evolution of the current Advisory programs, presenting a way forward for Advisory communications which promotes connectedness across Advisory and alignment with other Functions, including the Office of Chief Technology Officer and the Global AI team. Build a shared understanding amongst our people of the role Global Advisory plays in delivering growth and sustaining trust in KPMG as an AI-first organization. Work closely with Global Corporate Affairs and Global Marketing on employee-targeted campaigns, including those that position AI as a core enabler of business transformation. Lead and execute the Global Advisory internal communications strategy including message development, client and people stories, reporting and continuous channel optimization. Work with stakeholders to build a business-led editorial strategy for Global Advisory, reflecting the priorities and investment areas for the function, activated across Advisory-specific channels, other KPMGI and priority member firm channels, to bring proof points to client-facing teams. Take ownership of turning Advisory stories into high quality content and assets for firmwide initiatives and campaigns, including but not limited to Global Values Week, Collective Strategy 3.0, Corporate Highlights. Work with Content & Channels Lead to deliver a comprehensive, effective, and technologically advanced communications infrastructure, utilizing portals, e-mail newsletters, live events, enterprise social media, and other Office 365 tools to achieve higher engagement levels. Act as the Global Advisory champion while working with Communications colleagues to bring the Collective Strategy story further into member firms. Provide expert counsel and tactical input as the IC lead on high priority programs as required, identifying supporting resource/workforce management requirements and program management. Provide expert advice and identify areas to embed the Global Advisory narrative, where appropriate, into internal communications activities in cross-functional areas. Coach and provide direction to Advisory-aligned communications colleagues in other geographies and teams to ensure that best practice in internal communications is understood and adopted. To demonstrate innovation and creativity Supporting broader Corporate Affairs commitments and deliverables, including challenging and providing input into strategic decisions made by Global Communications Leadership Team. Building a 'safe to fail' culture for colleagues to help experimentation and exploration in internal communications, including soliciting perspectives from member firms and identifying successful initiatives which could be adopted by KPMGI. Identifying and proactively addressing issues to bring to stakeholders' attention, including in the interactions between Global Advisory and member firms. Working with Communications team colleagues and external experts on innovative storytelling around Advisory priority solutions (particularly KPMG Velocity) and KPMG's AI capabilities to further promote employee advocacy and support sales. Contributing to an integrated approach to leadership communications with Business Partner peers. Measurement and resource management Oversee measurement and reporting on campaigns, budgetary spend and measure and analyze the success of global communications activities; in addition, look at resourcing efficiencies to provide direction on how best to support activities escalate where required Utilize an AI-first approach to plan, deliver and measure. Lead engagement with regions and countries on adoption, development and roll-out of programs. Establish KPIs for campaigns and programs. Provide end-to-end budget oversight for campaigns and programs Undertake campaigns and program reviews and take learning into future campaigns and programs Technical Skills & Qualification MS Office most importantly Word, SharePoint, Viva Engage and PowerPoint. Poppulo or a related distribution and measurement tool Advanced writing, editing and proofreading skills, including ability to simplify complex information Project management skills . click apply for full job details
Mar 18, 2026
Full time
Internal Communications Business Partner Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 29/03/2026 About this job About KPMG International Together with more than 276,000 colleagues in 138 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career. KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team. About this Global Group Global Corporate Affairs The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our people and KPMG's current and future clients but also wider society and the future of professional services. Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the reputation of KPMG. We work with all those internally and externally, directly or indirectly who influence our reputation and who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition. This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across our network, we are on a journey to transform the way we engage with all those people who influence our reputation. Role summary This exciting role sits within Global Communications, which supports KPMG to deliver leading edge campaigns. Global Communications consists of five specialism-based teams: internal communications, external communications (including social media and media relations), strategic communications (coordinating cross-function and cross-industry activity), leadership communications and issues management (overseeing our response to issues that may adversely affect our reputation). This role sits in the Global Internal Communications Team. The team partners with global leaders and our member firms to drive consistent strategic narratives, projects and campaigns that protect and enhance the firm's reputation and support its trust and growth ambitions. Internal Communications engages KPMG people worldwide with meaningful communications that tell a consistent story about our Collective Strategy and priority programs, delivered through modern, technology-enabled platforms and channels. The successful candidate will be the "Voice of Advisory" in the Global Communications team, working with senior stakeholders to tell the One Advisory story. This individual will own the communications strategy for Advisory and will be dedicated to supporting ways of bringing KPMG's Collective Strategy to life internally and engaging our Advisory employees in an impactful way. This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms, technology and AI teams, and Global Marketing. The candidate will need exceptional communication and influencing skills, a keen sense of business acumen and professional judgement, and an ability to expand the impact of their work by leveraging a wide array of communications channels. Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skill set and you may be asked based upon business or personal need to support or join one of the other teams in Global Communications Key Accountabilities Strategic planning, program management and deliverables (for Global Advisory): Provide strategic internal communications advice and counsel to the Global Head of Advisory, and members of the Global Advisory leadership team, to ensure communications programs are aligned to and support the global ambition for Advisory. Partner with senior stakeholders in the business to lead the design and delivery of an integrated leadership communications program which supports the One Advisory mission. Shape and deliver communications that build confidence and clarity around AI initiatives, ensuring stakeholder engagement while reducing resistance and driving responsible adoption.Lead and drive the evolution of the current Advisory programs, presenting a way forward for Advisory communications which promotes connectedness across Advisory and alignment with other Functions, including the Office of Chief Technology Officer and the Global AI team. Build a shared understanding amongst our people of the role Global Advisory plays in delivering growth and sustaining trust in KPMG as an AI-first organization. Work closely with Global Corporate Affairs and Global Marketing on employee-targeted campaigns, including those that position AI as a core enabler of business transformation. Lead and execute the Global Advisory internal communications strategy including message development, client and people stories, reporting and continuous channel optimization. Work with stakeholders to build a business-led editorial strategy for Global Advisory, reflecting the priorities and investment areas for the function, activated across Advisory-specific channels, other KPMGI and priority member firm channels, to bring proof points to client-facing teams. Take ownership of turning Advisory stories into high quality content and assets for firmwide initiatives and campaigns, including but not limited to Global Values Week, Collective Strategy 3.0, Corporate Highlights. Work with Content & Channels Lead to deliver a comprehensive, effective, and technologically advanced communications infrastructure, utilizing portals, e-mail newsletters, live events, enterprise social media, and other Office 365 tools to achieve higher engagement levels. Act as the Global Advisory champion while working with Communications colleagues to bring the Collective Strategy story further into member firms. Provide expert counsel and tactical input as the IC lead on high priority programs as required, identifying supporting resource/workforce management requirements and program management. Provide expert advice and identify areas to embed the Global Advisory narrative, where appropriate, into internal communications activities in cross-functional areas. Coach and provide direction to Advisory-aligned communications colleagues in other geographies and teams to ensure that best practice in internal communications is understood and adopted. To demonstrate innovation and creativity Supporting broader Corporate Affairs commitments and deliverables, including challenging and providing input into strategic decisions made by Global Communications Leadership Team. Building a 'safe to fail' culture for colleagues to help experimentation and exploration in internal communications, including soliciting perspectives from member firms and identifying successful initiatives which could be adopted by KPMGI. Identifying and proactively addressing issues to bring to stakeholders' attention, including in the interactions between Global Advisory and member firms. Working with Communications team colleagues and external experts on innovative storytelling around Advisory priority solutions (particularly KPMG Velocity) and KPMG's AI capabilities to further promote employee advocacy and support sales. Contributing to an integrated approach to leadership communications with Business Partner peers. Measurement and resource management Oversee measurement and reporting on campaigns, budgetary spend and measure and analyze the success of global communications activities; in addition, look at resourcing efficiencies to provide direction on how best to support activities escalate where required Utilize an AI-first approach to plan, deliver and measure. Lead engagement with regions and countries on adoption, development and roll-out of programs. Establish KPIs for campaigns and programs. Provide end-to-end budget oversight for campaigns and programs Undertake campaigns and program reviews and take learning into future campaigns and programs Technical Skills & Qualification MS Office most importantly Word, SharePoint, Viva Engage and PowerPoint. Poppulo or a related distribution and measurement tool Advanced writing, editing and proofreading skills, including ability to simplify complex information Project management skills . click apply for full job details
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Main Responsibilities Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice. Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting client's and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information. We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills - written and verbal. You will be preparing and sending written responses. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Mar 17, 2026
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Main Responsibilities Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice. Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting client's and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information. We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills - written and verbal. You will be preparing and sending written responses. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Senior Legacy Officer Location: Manchester (Northern Quarter) or London Contract: Permanent Salary: £32967.34 - £41740.90 Closing Date: Monday 6th April 2026 Interviews: w/c 7th April 2026 About us Centrepoint, the UK s leading youth homelessness charity, is looking for a Senior Legacy Officer to join our Individual Giving and Legacies team. We support over 16,000 young people each year by providing accommodation, health support and life skills to help them move on from homelessness. Our ambition is to end youth homelessness by 2037. Our fundraising teams play a vital role in making this happen, with legacy giving forming an increasingly important part of our long-term, sustainable income. About the role This is an exciting opportunity to play a key role in delivering Centrepoint s growing legacy programme, helping to generate over £2.5m annually and supporting our wider fundraising ambitions. You ll lead on the development and delivery of impactful legacy marketing campaigns, inspiring supporters to leave a gift in their Will and helping to build meaningful, long-term relationships. Working collaboratively across teams, you ll create compelling supporter journeys, use insight and data to drive performance, and manage agency relationships to deliver high-quality, multi-channel campaigns. This role can be based in either our London or Manchester office. What you ll be doing Delivering multi-channel legacy marketing campaigns (direct mail, digital, telemarketing and paid media) Developing and optimising supporter journeys to increase engagement and legacy pledges Using data, insight and a test-and-learn approach to improve campaign performance Managing relationships with external agencies and suppliers Collaborating with internal teams including Data & Insight, Communications and Supporter Care Monitoring budgets and ensuring campaigns deliver against KPIs Supporting the development of in-memory giving products and stewardship approaches About you We re looking for a creative and data-driven fundraiser who understands the sensitivity and impact of legacy giving. You will have: Experience in legacy, direct marketing or relationship fundraising Strong knowledge of supporter journeys and campaign delivery Experience managing external agencies and delivering campaigns end-to-end The ability to analyse data and translate insight into action Excellent communication and stakeholder management skills A proactive, collaborative approach with a passion for innovation Most importantly, you ll have a genuine commitment to supporting young people and helping to end youth homelessness. Why join Centrepoint? In return for your efforts, you ll receive: 25 days annual leave (rising to 27 days) Healthcare cash plan and private medical insurance Employer pension contribution (5%) Income protection Cycle to Work scheme and interest-free travel loan Ongoing training and development opportunities We operate a hybrid working model , with a minimum of 50% office attendance (typically 2 3 days per week). Our commitment to inclusion At Centrepoint, we are committed to creating an inclusive environment where everyone feels valued. We welcome applications from all backgrounds, including those with lived experience of homelessness. Using AI in your application We recognise that some candidates may choose to use AI tools to support their application. While this is fine, we encourage you to ensure your application reflects your own skills, experience and motivations. Applications that appear overly generic or not tailored to the role may not be progressed. Apply now Don t miss out on this fantastic opportunity to join our team as a Senior Legacy Officer click Apply now.
Mar 17, 2026
Full time
Senior Legacy Officer Location: Manchester (Northern Quarter) or London Contract: Permanent Salary: £32967.34 - £41740.90 Closing Date: Monday 6th April 2026 Interviews: w/c 7th April 2026 About us Centrepoint, the UK s leading youth homelessness charity, is looking for a Senior Legacy Officer to join our Individual Giving and Legacies team. We support over 16,000 young people each year by providing accommodation, health support and life skills to help them move on from homelessness. Our ambition is to end youth homelessness by 2037. Our fundraising teams play a vital role in making this happen, with legacy giving forming an increasingly important part of our long-term, sustainable income. About the role This is an exciting opportunity to play a key role in delivering Centrepoint s growing legacy programme, helping to generate over £2.5m annually and supporting our wider fundraising ambitions. You ll lead on the development and delivery of impactful legacy marketing campaigns, inspiring supporters to leave a gift in their Will and helping to build meaningful, long-term relationships. Working collaboratively across teams, you ll create compelling supporter journeys, use insight and data to drive performance, and manage agency relationships to deliver high-quality, multi-channel campaigns. This role can be based in either our London or Manchester office. What you ll be doing Delivering multi-channel legacy marketing campaigns (direct mail, digital, telemarketing and paid media) Developing and optimising supporter journeys to increase engagement and legacy pledges Using data, insight and a test-and-learn approach to improve campaign performance Managing relationships with external agencies and suppliers Collaborating with internal teams including Data & Insight, Communications and Supporter Care Monitoring budgets and ensuring campaigns deliver against KPIs Supporting the development of in-memory giving products and stewardship approaches About you We re looking for a creative and data-driven fundraiser who understands the sensitivity and impact of legacy giving. You will have: Experience in legacy, direct marketing or relationship fundraising Strong knowledge of supporter journeys and campaign delivery Experience managing external agencies and delivering campaigns end-to-end The ability to analyse data and translate insight into action Excellent communication and stakeholder management skills A proactive, collaborative approach with a passion for innovation Most importantly, you ll have a genuine commitment to supporting young people and helping to end youth homelessness. Why join Centrepoint? In return for your efforts, you ll receive: 25 days annual leave (rising to 27 days) Healthcare cash plan and private medical insurance Employer pension contribution (5%) Income protection Cycle to Work scheme and interest-free travel loan Ongoing training and development opportunities We operate a hybrid working model , with a minimum of 50% office attendance (typically 2 3 days per week). Our commitment to inclusion At Centrepoint, we are committed to creating an inclusive environment where everyone feels valued. We welcome applications from all backgrounds, including those with lived experience of homelessness. Using AI in your application We recognise that some candidates may choose to use AI tools to support their application. While this is fine, we encourage you to ensure your application reflects your own skills, experience and motivations. Applications that appear overly generic or not tailored to the role may not be progressed. Apply now Don t miss out on this fantastic opportunity to join our team as a Senior Legacy Officer click Apply now.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Main responsibilities Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the clients requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager. Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the client and Housing Ombudsmen. Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Note Housing Sector experience is required, as well as local authority experience. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Mar 17, 2026
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Main responsibilities Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the clients requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager. Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the client and Housing Ombudsmen. Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Note Housing Sector experience is required, as well as local authority experience. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Senior Underwriter - CasualtyLocation: LondonEmployment Type: PermanentDepartment: UnderwritingReporting to: Chief Underwriting OfficerAbout the CompanyOur client is a fast-growing, technology-enabled specialty insurance carrier operating within the London Market. The business partners with MGAs, captives and specialist intermediaries to develop and support niche insurance programmes across a range of specialty classes.Combining underwriting expertise with data-driven decision making and operational agility, the company provides capacity and strategic support to delegated underwriting partners, enabling them to build sustainable and profitable programmes.The RoleOur client is seeking an experienced Senior Casualty Underwriter to join the underwriting team in London. This role will play a key part in evaluating, structuring and onboarding new delegated underwriting programmes within the casualty space.Working closely with the Chief Underwriting Officer and senior leadership, the successful candidate will help assess programme opportunities, provide technical underwriting expertise, and support portfolio performance.Key ResponsibilitiesEvaluate new delegated underwriting programme opportunities within casualty linesAnalyse programme profitability, exposures and risk profileProvide technical underwriting expertise across casualty risksSupport onboarding of approved programmes including contracting and operational implementationWork closely with operations, finance, legal and compliance teamsAssist in developing underwriting guidelines, pricing frameworks and coverage termsSupport portfolio management by monitoring programme performance and risk concentrationsContribute to reinsurance strategy and capital managementExperience & Knowledge8+ years underwriting experience within casualty linesStrong understanding of delegated authority / MGA programmesExperience within the London Market insurance environmentKnowledge of underwriting profitability drivers and programme structuresAbility to develop strong relationships with brokers, MGAs and internal stakeholdersSkillsStrong analytical and underwriting skillsExcellent communication and stakeholder managementCommercial mindset with strong attention to detailAbility to work in a dynamic and entrepreneurial environmentWhat's on OfferOpportunity to join a growing specialty underwriting platformCollaborative and innovative working environmentExposure to niche and specialty delegated underwriting programmesHighly competitive salary and benefits package
Mar 17, 2026
Full time
Senior Underwriter - CasualtyLocation: LondonEmployment Type: PermanentDepartment: UnderwritingReporting to: Chief Underwriting OfficerAbout the CompanyOur client is a fast-growing, technology-enabled specialty insurance carrier operating within the London Market. The business partners with MGAs, captives and specialist intermediaries to develop and support niche insurance programmes across a range of specialty classes.Combining underwriting expertise with data-driven decision making and operational agility, the company provides capacity and strategic support to delegated underwriting partners, enabling them to build sustainable and profitable programmes.The RoleOur client is seeking an experienced Senior Casualty Underwriter to join the underwriting team in London. This role will play a key part in evaluating, structuring and onboarding new delegated underwriting programmes within the casualty space.Working closely with the Chief Underwriting Officer and senior leadership, the successful candidate will help assess programme opportunities, provide technical underwriting expertise, and support portfolio performance.Key ResponsibilitiesEvaluate new delegated underwriting programme opportunities within casualty linesAnalyse programme profitability, exposures and risk profileProvide technical underwriting expertise across casualty risksSupport onboarding of approved programmes including contracting and operational implementationWork closely with operations, finance, legal and compliance teamsAssist in developing underwriting guidelines, pricing frameworks and coverage termsSupport portfolio management by monitoring programme performance and risk concentrationsContribute to reinsurance strategy and capital managementExperience & Knowledge8+ years underwriting experience within casualty linesStrong understanding of delegated authority / MGA programmesExperience within the London Market insurance environmentKnowledge of underwriting profitability drivers and programme structuresAbility to develop strong relationships with brokers, MGAs and internal stakeholdersSkillsStrong analytical and underwriting skillsExcellent communication and stakeholder managementCommercial mindset with strong attention to detailAbility to work in a dynamic and entrepreneurial environmentWhat's on OfferOpportunity to join a growing specialty underwriting platformCollaborative and innovative working environmentExposure to niche and specialty delegated underwriting programmesHighly competitive salary and benefits package
VP, Global Partnerships (£70K+ & uncapped commission) Join the Future of Travel Media with Wanderlust Are you ready to help shape the evolution of the UK's most iconic and trusted travel media brand? Wanderlust has been a trailblazer in inspiring travellers to pursue deeper, more authentic experiences for over 30 years. As we embark on a new era of growth, we're seeking a dynamic and commercially driven VP of Global Partnerships to drive our continued growth for the next decade and beyond. Why Wanderlust ? With a rich heritage and a reputation for delivering transformative travel content, Wanderlust is undergoing a major global expansion. Under new ownership and a strengthened leadership team since 2020, we're investing millions into our growth, enhancing our digital capabilities, and expanding our print presence to over 80 markets worldwide. We're more committed than ever to innovating and staying at the forefront of travel media. About the Role Based in our Bloomsbury office in central London, the VP of Global Partnerships will play a crucial role in our expansion, focusing on revenue growth and strategic partnerships. Key Responsibilities: Drive revenue by selling profitable campaigns to new clients and expanding relationships with existing partners through strategic account management. Collaborate with the senior management team to develop and implement a comprehensive sales strategy across digital, print, and event platforms. Achieve and exceed sales targets, contributing to Wanderlust's profitability and growth. Expand and optimize our digital inventory to maximize revenue opportunities. Identify new market opportunities that can drive profit and add value to the business. People management skills and the ability to mentor and support a team of sales executives, fostering their professional development and increasing their productivity. Work closely with the Chief Commercial Officer to enhance efficiency and profitability across the business. Provide detailed forecasts, results, and strategic insights directly to senior management. Manage administrative responsibilities efficiently, ensuring tasks are completed accurately and on time. Represent Wanderlust at industry events, conferences, and meetings, both locally and globally, and become a trusted brand ambassador for our partners. These are integral to the role and include evenings, weekends and multi-day travel to international destinations across the year. Who We're Looking For: Travel Enthusiast: A passion for travel, especially in the style of Wanderlust , is essential. Experienced Media Sales Professional: Background in media/advertising sales, preferably with a digital focus (print experience is an added advantage). Proven Success: Demonstrated track record of achieving individual and team sales targets and contributing to business growth. Business Savvy: Strong commercial acumen and the ability to identify and act on new revenue opportunities. Sales Leader: Confident in selling, presenting, and negotiating with a proven ability to win new business. People Manager: Experience managing a team is a major bonus but not required; however, a willingness to take on this responsibility is essential. What We Offer: Salary: £70K (based on experience) + industry leading uncapped commission structure An opportunity to be part of a multi-award-winning travel brand with an exciting future. A chance to work in a collaborative, innovative, and inspiring environment with travel at the heart of everything we do. How to Apply: If you're ready to join a team passionate about travel and making a difference in the media landscape, please send your CV and a 30-second video pitch explaining why you are right for the role by an email via the button below.
Mar 17, 2026
Full time
VP, Global Partnerships (£70K+ & uncapped commission) Join the Future of Travel Media with Wanderlust Are you ready to help shape the evolution of the UK's most iconic and trusted travel media brand? Wanderlust has been a trailblazer in inspiring travellers to pursue deeper, more authentic experiences for over 30 years. As we embark on a new era of growth, we're seeking a dynamic and commercially driven VP of Global Partnerships to drive our continued growth for the next decade and beyond. Why Wanderlust ? With a rich heritage and a reputation for delivering transformative travel content, Wanderlust is undergoing a major global expansion. Under new ownership and a strengthened leadership team since 2020, we're investing millions into our growth, enhancing our digital capabilities, and expanding our print presence to over 80 markets worldwide. We're more committed than ever to innovating and staying at the forefront of travel media. About the Role Based in our Bloomsbury office in central London, the VP of Global Partnerships will play a crucial role in our expansion, focusing on revenue growth and strategic partnerships. Key Responsibilities: Drive revenue by selling profitable campaigns to new clients and expanding relationships with existing partners through strategic account management. Collaborate with the senior management team to develop and implement a comprehensive sales strategy across digital, print, and event platforms. Achieve and exceed sales targets, contributing to Wanderlust's profitability and growth. Expand and optimize our digital inventory to maximize revenue opportunities. Identify new market opportunities that can drive profit and add value to the business. People management skills and the ability to mentor and support a team of sales executives, fostering their professional development and increasing their productivity. Work closely with the Chief Commercial Officer to enhance efficiency and profitability across the business. Provide detailed forecasts, results, and strategic insights directly to senior management. Manage administrative responsibilities efficiently, ensuring tasks are completed accurately and on time. Represent Wanderlust at industry events, conferences, and meetings, both locally and globally, and become a trusted brand ambassador for our partners. These are integral to the role and include evenings, weekends and multi-day travel to international destinations across the year. Who We're Looking For: Travel Enthusiast: A passion for travel, especially in the style of Wanderlust , is essential. Experienced Media Sales Professional: Background in media/advertising sales, preferably with a digital focus (print experience is an added advantage). Proven Success: Demonstrated track record of achieving individual and team sales targets and contributing to business growth. Business Savvy: Strong commercial acumen and the ability to identify and act on new revenue opportunities. Sales Leader: Confident in selling, presenting, and negotiating with a proven ability to win new business. People Manager: Experience managing a team is a major bonus but not required; however, a willingness to take on this responsibility is essential. What We Offer: Salary: £70K (based on experience) + industry leading uncapped commission structure An opportunity to be part of a multi-award-winning travel brand with an exciting future. A chance to work in a collaborative, innovative, and inspiring environment with travel at the heart of everything we do. How to Apply: If you're ready to join a team passionate about travel and making a difference in the media landscape, please send your CV and a 30-second video pitch explaining why you are right for the role by an email via the button below.
The Youth Endowment Fund Head of Digital Communications Reports to:Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn t have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we re smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors youth-workers, police officers, social workers, policymakers, headteachers, and more to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors education, youth justice, youth sector, children s services, policing, health and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF s existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement views, likes, comments and shares online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF s work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences without oversimplifying. You bring clarity where others bring jargon. You get things done. You re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You re a strategic thinker who can see the big picture without losing sight of the detail. You re logical, creative, and open to challenge always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children s services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
Mar 17, 2026
Full time
The Youth Endowment Fund Head of Digital Communications Reports to:Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn t have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we re smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors youth-workers, police officers, social workers, policymakers, headteachers, and more to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors education, youth justice, youth sector, children s services, policing, health and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF s existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement views, likes, comments and shares online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF s work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences without oversimplifying. You bring clarity where others bring jargon. You get things done. You re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You re a strategic thinker who can see the big picture without losing sight of the detail. You re logical, creative, and open to challenge always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children s services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
Press Officer - Hybrid Location: London - Hybrid (Office 2 days per week) Contract: Full-time, 7.4 hrs/day, 5 days/week Start: ASAP Duration: 4-5 months Salary: Umbrella £37-£40.83ph About the Role A leading public sector organisation seeks an experienced Press Officer to join a fast-paced press office supporting senior leadership. The role covers proactive and reactive media, events, briefings, and multi-channel communications, including social and emerging content platforms. Responsibilities Draft press releases, media quotes, briefings, op-eds, and social content. Respond to high-volume media enquiries and support events/photo opportunities. Advise on media strategy across policy areas. Maintain media relationships and contribute to media databases and channels. Skills & Experience Proven press office experience, ideally in public sector communications. Strong writing skills and ability to work independently under pressure. Experience with London/national media; knowledge of non-traditional media is a plus. Flexible for occasional out-of-hours events. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 17, 2026
Contractor
Press Officer - Hybrid Location: London - Hybrid (Office 2 days per week) Contract: Full-time, 7.4 hrs/day, 5 days/week Start: ASAP Duration: 4-5 months Salary: Umbrella £37-£40.83ph About the Role A leading public sector organisation seeks an experienced Press Officer to join a fast-paced press office supporting senior leadership. The role covers proactive and reactive media, events, briefings, and multi-channel communications, including social and emerging content platforms. Responsibilities Draft press releases, media quotes, briefings, op-eds, and social content. Respond to high-volume media enquiries and support events/photo opportunities. Advise on media strategy across policy areas. Maintain media relationships and contribute to media databases and channels. Skills & Experience Proven press office experience, ideally in public sector communications. Strong writing skills and ability to work independently under pressure. Experience with London/national media; knowledge of non-traditional media is a plus. Flexible for occasional out-of-hours events. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Chief Executive Officer Location: London (Greenford / Ealing) with regular travel to Dorset and partner sites; minimum three days per week in office Salary: circa £80,000 per annum Contract: Permanent, full-time Are you ready to consolidate financial stability, rebuild income and lead the next phase of sustainable growth at the sector leading community transport organisation that delivers tangible impact across London and Dorset? About The Charity The charity is a leading specialist community transport organisation enabling mobility and social inclusion across London and Dorset. We deliver essential door-to-door transport and influence sector policy with partners such as TfL and the GLA, including through the use of our pioneering CT Social Value Toolkit. Facing reduced statutory income, operations changes, lease negotiations and contract retendering, we need to stabilise cashflow and protect services. Significant opportunities include leveraging our network and resources to develop our training and consultancy, build strategic partnerships to generate earned income, and using Dorset as a demonstrator site to pilot sustainable, mission-aligned commercial models. Role priorities (first 12-18 months) Deliver a sustainable financial model and restore reserves. Redesign operations for the new scale. Leverage our networks and resources to develop commercial opportunities (partnerships, training, consultancy). Rebuild business development capability and secure partnership income. Who you are Senior leader with experience of multi-site operations or similar scale. Strong partnership, commercialisation and Board reporting skills. Proven track record of strong financial management, contract negotiation and estate management. Commitment to inclusive leadership; willing to be office-based (min three days/week) and travel; driving licence preferred. Desirable: Experience in community transport, social enterprise or productisation/licensing. Why this charity? Lead a sector-recognised charity with a strong social value toolkit and immediate partnership routes. Combine financial rigour with mission-aligned commercial innovation. Shape the organisation's stabilisation and long-term sustainability. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. We advise reading the full brief first. Closing date for applications: 9am, Monday 23rd March 2026. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Mar 17, 2026
Full time
Chief Executive Officer Location: London (Greenford / Ealing) with regular travel to Dorset and partner sites; minimum three days per week in office Salary: circa £80,000 per annum Contract: Permanent, full-time Are you ready to consolidate financial stability, rebuild income and lead the next phase of sustainable growth at the sector leading community transport organisation that delivers tangible impact across London and Dorset? About The Charity The charity is a leading specialist community transport organisation enabling mobility and social inclusion across London and Dorset. We deliver essential door-to-door transport and influence sector policy with partners such as TfL and the GLA, including through the use of our pioneering CT Social Value Toolkit. Facing reduced statutory income, operations changes, lease negotiations and contract retendering, we need to stabilise cashflow and protect services. Significant opportunities include leveraging our network and resources to develop our training and consultancy, build strategic partnerships to generate earned income, and using Dorset as a demonstrator site to pilot sustainable, mission-aligned commercial models. Role priorities (first 12-18 months) Deliver a sustainable financial model and restore reserves. Redesign operations for the new scale. Leverage our networks and resources to develop commercial opportunities (partnerships, training, consultancy). Rebuild business development capability and secure partnership income. Who you are Senior leader with experience of multi-site operations or similar scale. Strong partnership, commercialisation and Board reporting skills. Proven track record of strong financial management, contract negotiation and estate management. Commitment to inclusive leadership; willing to be office-based (min three days/week) and travel; driving licence preferred. Desirable: Experience in community transport, social enterprise or productisation/licensing. Why this charity? Lead a sector-recognised charity with a strong social value toolkit and immediate partnership routes. Combine financial rigour with mission-aligned commercial innovation. Shape the organisation's stabilisation and long-term sustainability. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. We advise reading the full brief first. Closing date for applications: 9am, Monday 23rd March 2026. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Economy Skills and Neighbourhoods Education and Early Years/SEND Team SEND Officer Ref : 001368 Contract: Fixed Term (12 months) Salary: £39,152 - £42,839 per annum (Grade7) Hours: 36.66 per week Based: Oldham Council Offices, Spindles Shopping Centre, George St, Oldham, OL1 1HD Closing Date: Wednesday 25th March 2026 Interview Dates : TBC. Role Overview: Are you passionate and motivated? Are you looking to join the right Local Authority and team with a proven record of integrating people into a career in SEND? If so, come to Oldham and help us to affect positive change for children and young people and their families. We consider enthusiasm as important as experience and seek candidates who can demonstrate our values and behaviours. We have high aspirations to achieve the very best outcomes for children and their families and put the needs of children at the heart of everything we do. This requires professionals like you who share our determination to meet the diverse needs of our children and young people. Key Responsibilities: To manage a caseload of Children or Young People with SEND where they are undergoing an Education and Care Plan Needs Assessment, have an Education, Health and Care Plan, or where they are referred to the SEND Team. To lead on the drafting and issuing of Education, Health and Care Plans, the reviewing and maintaining of EHCP's following annual reviews and to manage the complex cases of vulnerable pupils. To lead in the EHC assessment process, with responsibility for preparing and presenting information about individual pupils and participation in decision making, about the provision required to meet the special educational needs and disabilities of pupils whose needs have been assessed. To be responsible for the production of high quality and person-centered Education, Health and Care Plans that are produced and reviewed in accordance with the Section 19 principles of the children and Families Act 2014, within statutory timescales and in accordance with the SEND Regulations 2014 and the SEND Code of Practice: 0- 25. To have a significant knowledge of the Children and Families Act and Special Educational Needs and Disability, Code of Practice 0 25 years, and all associated legislation and guidance, in relation to working with and supporting children and young people with special educational needs and disabilities and their families. To prepare reports, present information and make recommendations at decision making panels for potentially high-cost placements, independent special schools and commissioned bespoke provision where appropriate. To ensure children, young people and their parents or carers are central to the assessment process and meet with them regularly to ensure that provision is being delivered in accordance with their SEND. Where appropriate to lead and manage person centered meetings, ensuring that the child, young person and their parents or carers are central to the discussion. To lead on training SENCOs on the principles of coproduction and how to undertake a person-centred planning or review meeting. To lead on the communication with parents and school SENCO's and to manage the expectations of parents/ carers, children and young people, all stakeholders undergoing an Education, Health and Care Plan Needs Assessment, and where and EHC Plan is in place. To work in partnership with schools, support staff, parents/carers, health and social care and gather quality information in line with need and ensure the provision and placement is able to meet need and resolve issues relating to placement and provision. To lead on complex cases where vulnerable children and young people are on a Child Protection Plan or Looked After, coordinating educational provision and educational placements and being the key lead on all cases where children and young people are known to Social Care. To monitor the progress of children and young people against the objectives of their EHC Plan. Attend annual review meetings and offer appropriate challenge regarding progress towards the objectives of the Education, Health and Care Plan. Lead on the decision making within the legislation as to whether an EHCP needs to be amended or ceased and to make amendments to the Education Health and Care Plan following receipt of the Annual Review summary. Support parents of children and young people with an EHCP at transition points ensuring the law is followed. To represent the council and be an active participant at statutory annual review meetings to ensure the EHC plan continues to be up to date, and the provision continues to be appropriate. To challenge education settings where appropriate, to ensure support is being provided in line with the SEND Code of Practice. To prepare and present requests to the SEND Resource panel for changes in provision where appropriate. To prepare cases for, represent and make decisions on behalf of the council at mediations relating to, refusal to undertake an Education, Health and Care plans needs assessment, issue an Education, Health and Care Plan, Part I of the Plan or the provision named within plan. To be responsible for writing reports, providing information and data and undertaking project work where required. To undertake other duties as reasonably required and which correspond to the general character of the post and its level of responsibility. Key Requirements: To succeed in this role, you will need as a minimum: The ability and experience to analyse and interpret data and present it effectively to various audiences to inform decision-making. Excellent communication and interpersonal skills are required to effectively advise and support senior officers, with confidence to challenge where appropriate based on evidence. Excellent organisational skills will be needed to agree, develop and manage the provision of appropriate business intelligence; ensuring managers have access to appropriate and timely information about their service and Oldham. For an informal discussion regarding this role please contact Eleanor.Masonoldham.gov.uk or Vicky.Brennanoldham.gov.uk About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information . Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ' Proud, Ambitious, and Together' , and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: Work with a resident focus Support local leaders Committed to the borough Delivery high performance Take ownership and drive change You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: 25 days annual leave which increases after 5 and 10-years' service The option to purchase additional annual leave. An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. Discounted gym membership with Oldham Active . Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more. Salary sacrifice scheme for home and electronics and Cycle to Work. Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support. Staff recognition and celebration events. Peer support groups Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. Unfortunately, at this time we are not able to offer sponsorship. If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application. If you're an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces . click apply for full job details
Mar 17, 2026
Full time
Economy Skills and Neighbourhoods Education and Early Years/SEND Team SEND Officer Ref : 001368 Contract: Fixed Term (12 months) Salary: £39,152 - £42,839 per annum (Grade7) Hours: 36.66 per week Based: Oldham Council Offices, Spindles Shopping Centre, George St, Oldham, OL1 1HD Closing Date: Wednesday 25th March 2026 Interview Dates : TBC. Role Overview: Are you passionate and motivated? Are you looking to join the right Local Authority and team with a proven record of integrating people into a career in SEND? If so, come to Oldham and help us to affect positive change for children and young people and their families. We consider enthusiasm as important as experience and seek candidates who can demonstrate our values and behaviours. We have high aspirations to achieve the very best outcomes for children and their families and put the needs of children at the heart of everything we do. This requires professionals like you who share our determination to meet the diverse needs of our children and young people. Key Responsibilities: To manage a caseload of Children or Young People with SEND where they are undergoing an Education and Care Plan Needs Assessment, have an Education, Health and Care Plan, or where they are referred to the SEND Team. To lead on the drafting and issuing of Education, Health and Care Plans, the reviewing and maintaining of EHCP's following annual reviews and to manage the complex cases of vulnerable pupils. To lead in the EHC assessment process, with responsibility for preparing and presenting information about individual pupils and participation in decision making, about the provision required to meet the special educational needs and disabilities of pupils whose needs have been assessed. To be responsible for the production of high quality and person-centered Education, Health and Care Plans that are produced and reviewed in accordance with the Section 19 principles of the children and Families Act 2014, within statutory timescales and in accordance with the SEND Regulations 2014 and the SEND Code of Practice: 0- 25. To have a significant knowledge of the Children and Families Act and Special Educational Needs and Disability, Code of Practice 0 25 years, and all associated legislation and guidance, in relation to working with and supporting children and young people with special educational needs and disabilities and their families. To prepare reports, present information and make recommendations at decision making panels for potentially high-cost placements, independent special schools and commissioned bespoke provision where appropriate. To ensure children, young people and their parents or carers are central to the assessment process and meet with them regularly to ensure that provision is being delivered in accordance with their SEND. Where appropriate to lead and manage person centered meetings, ensuring that the child, young person and their parents or carers are central to the discussion. To lead on training SENCOs on the principles of coproduction and how to undertake a person-centred planning or review meeting. To lead on the communication with parents and school SENCO's and to manage the expectations of parents/ carers, children and young people, all stakeholders undergoing an Education, Health and Care Plan Needs Assessment, and where and EHC Plan is in place. To work in partnership with schools, support staff, parents/carers, health and social care and gather quality information in line with need and ensure the provision and placement is able to meet need and resolve issues relating to placement and provision. To lead on complex cases where vulnerable children and young people are on a Child Protection Plan or Looked After, coordinating educational provision and educational placements and being the key lead on all cases where children and young people are known to Social Care. To monitor the progress of children and young people against the objectives of their EHC Plan. Attend annual review meetings and offer appropriate challenge regarding progress towards the objectives of the Education, Health and Care Plan. Lead on the decision making within the legislation as to whether an EHCP needs to be amended or ceased and to make amendments to the Education Health and Care Plan following receipt of the Annual Review summary. Support parents of children and young people with an EHCP at transition points ensuring the law is followed. To represent the council and be an active participant at statutory annual review meetings to ensure the EHC plan continues to be up to date, and the provision continues to be appropriate. To challenge education settings where appropriate, to ensure support is being provided in line with the SEND Code of Practice. To prepare and present requests to the SEND Resource panel for changes in provision where appropriate. To prepare cases for, represent and make decisions on behalf of the council at mediations relating to, refusal to undertake an Education, Health and Care plans needs assessment, issue an Education, Health and Care Plan, Part I of the Plan or the provision named within plan. To be responsible for writing reports, providing information and data and undertaking project work where required. To undertake other duties as reasonably required and which correspond to the general character of the post and its level of responsibility. Key Requirements: To succeed in this role, you will need as a minimum: The ability and experience to analyse and interpret data and present it effectively to various audiences to inform decision-making. Excellent communication and interpersonal skills are required to effectively advise and support senior officers, with confidence to challenge where appropriate based on evidence. Excellent organisational skills will be needed to agree, develop and manage the provision of appropriate business intelligence; ensuring managers have access to appropriate and timely information about their service and Oldham. For an informal discussion regarding this role please contact Eleanor.Masonoldham.gov.uk or Vicky.Brennanoldham.gov.uk About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information . Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ' Proud, Ambitious, and Together' , and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: Work with a resident focus Support local leaders Committed to the borough Delivery high performance Take ownership and drive change You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: 25 days annual leave which increases after 5 and 10-years' service The option to purchase additional annual leave. An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. Discounted gym membership with Oldham Active . Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more. Salary sacrifice scheme for home and electronics and Cycle to Work. Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support. Staff recognition and celebration events. Peer support groups Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. Unfortunately, at this time we are not able to offer sponsorship. If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application. If you're an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces . click apply for full job details
Our client is looking for a HR & Payroll Manager to join them on a temporary basis, this person will need to be immediately available for the opportunity. Key responsibilities include: Recruitment and onboarding of new employees Working with Line Managers to ensure training and development needs are met (both statutory and job-specific) Delivery of performance management processes Exit management Development and tracking of people related KPI Identifying areas for improvement and professionalisation of the Human Resources function, including systems, controls and policies Running and managing the monthly payroll, and working with the Finance team on relevant HMRC returns and submissions Acting as a business partner to Senior Managers Ad-hoc support to the CFO and Chief Executive Officer (CEO) as required Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Mar 17, 2026
Seasonal
Our client is looking for a HR & Payroll Manager to join them on a temporary basis, this person will need to be immediately available for the opportunity. Key responsibilities include: Recruitment and onboarding of new employees Working with Line Managers to ensure training and development needs are met (both statutory and job-specific) Delivery of performance management processes Exit management Development and tracking of people related KPI Identifying areas for improvement and professionalisation of the Human Resources function, including systems, controls and policies Running and managing the monthly payroll, and working with the Finance team on relevant HMRC returns and submissions Acting as a business partner to Senior Managers Ad-hoc support to the CFO and Chief Executive Officer (CEO) as required Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Pertemps Network Group are delighted to be supporting a forward-thinking London housing provider in the recruitment of a Fire Safety Compliance Officer within the Property and Compliance Service. This is a pivotal frontline role focused on fire safety within the housing provider. Working closely with the London Fire Brigade and internal housing services, you will act as the key operational link between residents, property services, and partner agencies to ensure residents are safe in their homes. The postholder will be predominantly based at the London Fire Brigade , strengthening partnership working and developing joint fire safety initiatives that deliver measurable outcomes for residents. Flexibility : Hybrid Rate: 200-220 per day (Umbrella) Availability: Immediate Key Responsibilities Act as the primary point of contact for fire safety concerns raised in housing properties. Triage referrals from residents, housing officers, property services and partner agencies, determining appropriate action. Conduct home visits and undertake person-centred fire risk assessments . Develop and implement action plans in partnership with the London Fire Brigade. Refer cases to relevant departments (Housing Management, Adult Social Care) and monitor outcomes. Escalate cases not actioned within agreed timescales. Act as housing caseworker for hoarding cases, working jointly with Adult Social Care and housing colleagues. Monitor and analyse referral trends, producing clear and actionable reports for senior managers and partners. Promote fire safety awareness across housing services and act as a service champion. Ensure tenancy and lease compliance where safety concerns relate to occupation or breaches. Deliver services in line with equality, diversity and inclusion principles. Critically assess service delivery models and identify improvements to enhance performance and value for money. Undertake home visits across the borough in line with lone working and health & safety policies. About You We are seeking an experienced housing or compliance professional who combines technical knowledge with strong partnership and case management skills. Essential Qualifications Educated to GCSE "A" Level / NVQ Level 3 or equivalent experience. Desirable Housing qualification. Experience Required Experience within tenancy management in a social housing environment. Experience managing complex casework, ideally including safeguarding or hoarding cases. Proven ability to maintain accurate records and produce management information reports. Experience delivering excellent customer service in challenging or sensitive situations. Strong stakeholder engagement and partnership working experience. Demonstrable contribution to service improvement initiatives. Knowledge & Skills Sound understanding of housing legislation, regulatory frameworks and relevant case law. Knowledge of fire safety risks within residential settings. Ability to conduct risk assessments and implement mitigation plans. Excellent written communication skills with the ability to tailor reports to varied audiences. Strong partnership-building capability. Calm and resilient when dealing with confrontational situations. Analytical mindset with strong problem-solving ability. Why Apply? Opportunity to work directly alongside the London Fire Brigade. Meaningful frontline impact improving resident safety. Strategic role contributing to service development and compliance excellence. Flexible working scheme. If you are an experienced housing or compliance professional with a passion for resident safety and partnership working, we would welcome your application. Apply Now for a Fire Safety Compliance Officer.
Mar 17, 2026
Full time
Pertemps Network Group are delighted to be supporting a forward-thinking London housing provider in the recruitment of a Fire Safety Compliance Officer within the Property and Compliance Service. This is a pivotal frontline role focused on fire safety within the housing provider. Working closely with the London Fire Brigade and internal housing services, you will act as the key operational link between residents, property services, and partner agencies to ensure residents are safe in their homes. The postholder will be predominantly based at the London Fire Brigade , strengthening partnership working and developing joint fire safety initiatives that deliver measurable outcomes for residents. Flexibility : Hybrid Rate: 200-220 per day (Umbrella) Availability: Immediate Key Responsibilities Act as the primary point of contact for fire safety concerns raised in housing properties. Triage referrals from residents, housing officers, property services and partner agencies, determining appropriate action. Conduct home visits and undertake person-centred fire risk assessments . Develop and implement action plans in partnership with the London Fire Brigade. Refer cases to relevant departments (Housing Management, Adult Social Care) and monitor outcomes. Escalate cases not actioned within agreed timescales. Act as housing caseworker for hoarding cases, working jointly with Adult Social Care and housing colleagues. Monitor and analyse referral trends, producing clear and actionable reports for senior managers and partners. Promote fire safety awareness across housing services and act as a service champion. Ensure tenancy and lease compliance where safety concerns relate to occupation or breaches. Deliver services in line with equality, diversity and inclusion principles. Critically assess service delivery models and identify improvements to enhance performance and value for money. Undertake home visits across the borough in line with lone working and health & safety policies. About You We are seeking an experienced housing or compliance professional who combines technical knowledge with strong partnership and case management skills. Essential Qualifications Educated to GCSE "A" Level / NVQ Level 3 or equivalent experience. Desirable Housing qualification. Experience Required Experience within tenancy management in a social housing environment. Experience managing complex casework, ideally including safeguarding or hoarding cases. Proven ability to maintain accurate records and produce management information reports. Experience delivering excellent customer service in challenging or sensitive situations. Strong stakeholder engagement and partnership working experience. Demonstrable contribution to service improvement initiatives. Knowledge & Skills Sound understanding of housing legislation, regulatory frameworks and relevant case law. Knowledge of fire safety risks within residential settings. Ability to conduct risk assessments and implement mitigation plans. Excellent written communication skills with the ability to tailor reports to varied audiences. Strong partnership-building capability. Calm and resilient when dealing with confrontational situations. Analytical mindset with strong problem-solving ability. Why Apply? Opportunity to work directly alongside the London Fire Brigade. Meaningful frontline impact improving resident safety. Strategic role contributing to service development and compliance excellence. Flexible working scheme. If you are an experienced housing or compliance professional with a passion for resident safety and partnership working, we would welcome your application. Apply Now for a Fire Safety Compliance Officer.
Presentation Designer and Executive Assistant with excellent Graphic Design, research and administrative skills is required for this split role between high-level design and administrative tasks supporting the Senior Executive Team. This is an exciting opportunity for a Presentation Designer and Executive Assistant with strong graphic design, content creation and stakeholder engagement skills to support senior leaders. You will deliver high-quality presentations, visual communication and executive support within a fast-growing organisation. If you've also worked in the following roles, we'd also like to hear from you: Personal Assistant, Graphic Designer, Communications Officer, PR Executive, Content Creator, Senior Administrator If you're creative with solid administration and organisational skills then this could be the job for you! SALARY: circa. £33,500 per annum + Benefits LOCATION: Belfast, County Antrim, Northern Ireland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Presentation Designer and Executive Assistant to join a growing organisation with ambitious expansion plans. As a Presentation Designer and Executive Assistant you will create visually engaging presentations using PowerPoint, Keynote and Prezi, combining graphic design, data visualisation and content writing to communicate complex information clearly. The Presentation Designer and Executive Assistant will also provide high-level executive support, including diary management, project coordination and stakeholder engagement, ensuring the smooth execution of strategic initiatives. Occasional travel will be required. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Presentation Designer and Executive Assistant include: Presentation Design and Development: Create high-quality presentations using PowerPoint, Keynote and Prezi tailored to senior stakeholders Content Creation: Develop compelling narratives, copywriting and visual content to communicate complex information clearly Data Visualisation: Produce infographics, charts and visual aids to support strategic messaging Multimedia Integration: Incorporate video, animation and interactive elements to enhance engagement Stakeholder Collaboration: Work closely with board members and cross-functional teams to understand objectives and audience needs Research and Accuracy: Conduct research to ensure content is accurate, relevant and aligned with organisational goals Audience Tailoring: Adapt presentations to suit international audiences and different cultural contexts Executive Support: Provide diary management, scheduling and business support to senior leaders Project Management: Manage multiple projects simultaneously, ensuring deadlines are met Continuous Improvement: Accept feedback and refine designs to optimise impact and effectiveness CANDIDATE REQUIREMENTS Proven experience in presentation design, graphic design or visual communication Proficiency in PowerPoint, Keynote and Prezi Strong content writing and copywriting skills Excellent visual communication skills with a keen eye for detail Experience with data visualisation principles and techniques Previous experience in executive assistant, business support or office support roles Strong organisational skills, diary management and project management capability Ability to collaborate with diverse stakeholders and senior leaders Professional discretion and the ability to handle confidential information Openness to feedback and a commitment to continuous improvement HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14478 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Belfast, County Antrim, Northern Ireland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Mar 17, 2026
Full time
Presentation Designer and Executive Assistant with excellent Graphic Design, research and administrative skills is required for this split role between high-level design and administrative tasks supporting the Senior Executive Team. This is an exciting opportunity for a Presentation Designer and Executive Assistant with strong graphic design, content creation and stakeholder engagement skills to support senior leaders. You will deliver high-quality presentations, visual communication and executive support within a fast-growing organisation. If you've also worked in the following roles, we'd also like to hear from you: Personal Assistant, Graphic Designer, Communications Officer, PR Executive, Content Creator, Senior Administrator If you're creative with solid administration and organisational skills then this could be the job for you! SALARY: circa. £33,500 per annum + Benefits LOCATION: Belfast, County Antrim, Northern Ireland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Presentation Designer and Executive Assistant to join a growing organisation with ambitious expansion plans. As a Presentation Designer and Executive Assistant you will create visually engaging presentations using PowerPoint, Keynote and Prezi, combining graphic design, data visualisation and content writing to communicate complex information clearly. The Presentation Designer and Executive Assistant will also provide high-level executive support, including diary management, project coordination and stakeholder engagement, ensuring the smooth execution of strategic initiatives. Occasional travel will be required. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Presentation Designer and Executive Assistant include: Presentation Design and Development: Create high-quality presentations using PowerPoint, Keynote and Prezi tailored to senior stakeholders Content Creation: Develop compelling narratives, copywriting and visual content to communicate complex information clearly Data Visualisation: Produce infographics, charts and visual aids to support strategic messaging Multimedia Integration: Incorporate video, animation and interactive elements to enhance engagement Stakeholder Collaboration: Work closely with board members and cross-functional teams to understand objectives and audience needs Research and Accuracy: Conduct research to ensure content is accurate, relevant and aligned with organisational goals Audience Tailoring: Adapt presentations to suit international audiences and different cultural contexts Executive Support: Provide diary management, scheduling and business support to senior leaders Project Management: Manage multiple projects simultaneously, ensuring deadlines are met Continuous Improvement: Accept feedback and refine designs to optimise impact and effectiveness CANDIDATE REQUIREMENTS Proven experience in presentation design, graphic design or visual communication Proficiency in PowerPoint, Keynote and Prezi Strong content writing and copywriting skills Excellent visual communication skills with a keen eye for detail Experience with data visualisation principles and techniques Previous experience in executive assistant, business support or office support roles Strong organisational skills, diary management and project management capability Ability to collaborate with diverse stakeholders and senior leaders Professional discretion and the ability to handle confidential information Openness to feedback and a commitment to continuous improvement HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14478 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Belfast, County Antrim, Northern Ireland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 17, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
School HR Manager - Highly Regarded Secondary Schools - Brent Full-Time Permanent or Fixed Term Easter/September Start Salary: £45,000 - £60,000 (dependent on experience) KPI Education is delighted to be working in partnership with a highly regarded and oversubscribed secondary schools in Brent to appoint an experienced and driven School HR Manager for an Easter/September start. This is a full-time position, offered on either a permanent or fixed-term basis, providing an exciting opportunity to lead and shape HR operations within a thriving and ambitious school community. This outstanding secondary school has a strong reputation for academic excellence, inclusive values, and exceptional staff development. With a supportive Senior Leadership Team and a forward-thinking approach, the school places staff wellbeing and professional growth at the heart of its ethos. The Role As School HR Manager, you will take strategic and operational responsibility for the full HR function, ensuring compliance, efficiency, and best practice across all staffing matters. You will work closely with the Headteacher, SLT, and Governors, acting as a trusted advisor on all HR-related issues. Key responsibilities will include: Leading on recruitment and safer recruitment processes. Managing employee relations matters including absence management, disciplinaries, grievances, and capability procedures. Advising SLT on employment law, HR policy, and regulatory compliance. Overseeing payroll liaison, contracts, and staff records. Supporting performance management and appraisal processes. Ensuring SCR (Single Central Record) compliance and safeguarding requirements. Contributing to strategic workforce planning and staff wellbeing initiatives. The Ideal Candidate The successful candidate will have substantial HR experience within a school-based setting and a thorough understanding of the unique regulatory and operational requirements of education environments. You will demonstrate: Proven experience in HR management within a primary or secondary school. Strong knowledge of employment law and safeguarding in education. Experience handling complex employee relations cases. Excellent organisational and communication skills. Discretion, professionalism, and the ability to build trusted relationships. CIPD qualification (Level 5 or above desirable). This role would suit an experienced School HR Officer ready to step up, or an established HR Manager seeking a new challenge within a high-performing secondary school. Why Join This School? Highly regarded secondary school with strong leadership Supportive and collaborative working culture Competitive salary (£45-£60k) Opportunity to influence HR strategy and staff development Immediate start available This is a fantastic opportunity to join a well-respected Wembley secondary school at an exciting stage of development, where your expertise will have a meaningful impact. To express your interest or request further information, please contact KPI Education . Early applications are strongly encouraged due.
Mar 16, 2026
Full time
School HR Manager - Highly Regarded Secondary Schools - Brent Full-Time Permanent or Fixed Term Easter/September Start Salary: £45,000 - £60,000 (dependent on experience) KPI Education is delighted to be working in partnership with a highly regarded and oversubscribed secondary schools in Brent to appoint an experienced and driven School HR Manager for an Easter/September start. This is a full-time position, offered on either a permanent or fixed-term basis, providing an exciting opportunity to lead and shape HR operations within a thriving and ambitious school community. This outstanding secondary school has a strong reputation for academic excellence, inclusive values, and exceptional staff development. With a supportive Senior Leadership Team and a forward-thinking approach, the school places staff wellbeing and professional growth at the heart of its ethos. The Role As School HR Manager, you will take strategic and operational responsibility for the full HR function, ensuring compliance, efficiency, and best practice across all staffing matters. You will work closely with the Headteacher, SLT, and Governors, acting as a trusted advisor on all HR-related issues. Key responsibilities will include: Leading on recruitment and safer recruitment processes. Managing employee relations matters including absence management, disciplinaries, grievances, and capability procedures. Advising SLT on employment law, HR policy, and regulatory compliance. Overseeing payroll liaison, contracts, and staff records. Supporting performance management and appraisal processes. Ensuring SCR (Single Central Record) compliance and safeguarding requirements. Contributing to strategic workforce planning and staff wellbeing initiatives. The Ideal Candidate The successful candidate will have substantial HR experience within a school-based setting and a thorough understanding of the unique regulatory and operational requirements of education environments. You will demonstrate: Proven experience in HR management within a primary or secondary school. Strong knowledge of employment law and safeguarding in education. Experience handling complex employee relations cases. Excellent organisational and communication skills. Discretion, professionalism, and the ability to build trusted relationships. CIPD qualification (Level 5 or above desirable). This role would suit an experienced School HR Officer ready to step up, or an established HR Manager seeking a new challenge within a high-performing secondary school. Why Join This School? Highly regarded secondary school with strong leadership Supportive and collaborative working culture Competitive salary (£45-£60k) Opportunity to influence HR strategy and staff development Immediate start available This is a fantastic opportunity to join a well-respected Wembley secondary school at an exciting stage of development, where your expertise will have a meaningful impact. To express your interest or request further information, please contact KPI Education . Early applications are strongly encouraged due.
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
Mar 16, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
Overview Wanted: An experienced Executive Assistant and Office Manager to provide 1:1 assistance to the Chief Executive Officer and support the wider agency and office operation. About Us We're an agency fit for the future. Built in the digital age with agility at our core, our DNA is different from your ordinary media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity. A central pillar of creating an agency Fit For the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. In relation to our culture and our talent, Fit for the plays out in three ways: Future proofing careers Creating a Diverse and Inclusive Workforce Ensuring our agency reflects society in our workforce and our work - providing a culture where everyone can be comfortable with their whole self. Responsibilities This role will be 50% Office Management and 50% Executive Assistant. Close working relationships with the SLT (senior leadership team) and People team are essential. Assist the CEO with ad hoc duties including travel, transport and accommodation, lunch requirements, correspondence, phone calls, diary management, organising meetings and controlling access to the CEO while contributing to overall company culture. Support key individuals and working groups with administrative support (Senior Leadership, People Team, New Business & Marketing, Hearts Culture Club, etc.). Manage the office environment in support of all employees: maintain hearts floor space and meeting rooms, liaise with building services, report repairs/faulty equipment, own regular Office Ops updates, ensure office space and IT set up are fit for purpose. Requirements Strong prior experience as a PA/EA. Experience of working front of house. Excellent time management and organisational skills. Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel). Excellent communication skills, both verbal and written. Ability to think ahead and anticipate needs before they arise. Benefits Be part of a family, not just a job or number. Have a voice - we listen, no matter who you are. Opportunity to push the boundaries of Office Management. Access to the industry's biggest partners and technology. Work in a diverse team of people. Equity, Diversity & Inclusion Hearts & Science are a part of Omnicom Media Group UK. In OMG UK, we believe our agencies and specialist services should reflect society in both our workforce and our work. We welcome remarkable people from a broad range of backgrounds who bring diverse attitudes, opinions and beliefs into a culture where you are treated with respect and can be comfortable at work just being you and bringing your whole self to work. We want to encourage applicants from all walks of life. If you need adjustments during the recruitment process, please discuss with your Talent Acquisition team member or contact (confidentially).
Mar 15, 2026
Full time
Overview Wanted: An experienced Executive Assistant and Office Manager to provide 1:1 assistance to the Chief Executive Officer and support the wider agency and office operation. About Us We're an agency fit for the future. Built in the digital age with agility at our core, our DNA is different from your ordinary media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity. A central pillar of creating an agency Fit For the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. In relation to our culture and our talent, Fit for the plays out in three ways: Future proofing careers Creating a Diverse and Inclusive Workforce Ensuring our agency reflects society in our workforce and our work - providing a culture where everyone can be comfortable with their whole self. Responsibilities This role will be 50% Office Management and 50% Executive Assistant. Close working relationships with the SLT (senior leadership team) and People team are essential. Assist the CEO with ad hoc duties including travel, transport and accommodation, lunch requirements, correspondence, phone calls, diary management, organising meetings and controlling access to the CEO while contributing to overall company culture. Support key individuals and working groups with administrative support (Senior Leadership, People Team, New Business & Marketing, Hearts Culture Club, etc.). Manage the office environment in support of all employees: maintain hearts floor space and meeting rooms, liaise with building services, report repairs/faulty equipment, own regular Office Ops updates, ensure office space and IT set up are fit for purpose. Requirements Strong prior experience as a PA/EA. Experience of working front of house. Excellent time management and organisational skills. Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel). Excellent communication skills, both verbal and written. Ability to think ahead and anticipate needs before they arise. Benefits Be part of a family, not just a job or number. Have a voice - we listen, no matter who you are. Opportunity to push the boundaries of Office Management. Access to the industry's biggest partners and technology. Work in a diverse team of people. Equity, Diversity & Inclusion Hearts & Science are a part of Omnicom Media Group UK. In OMG UK, we believe our agencies and specialist services should reflect society in both our workforce and our work. We welcome remarkable people from a broad range of backgrounds who bring diverse attitudes, opinions and beliefs into a culture where you are treated with respect and can be comfortable at work just being you and bringing your whole self to work. We want to encourage applicants from all walks of life. If you need adjustments during the recruitment process, please discuss with your Talent Acquisition team member or contact (confidentially).
Senior Employer Index Officer Application Deadline: 15 March 2026 Department: Partnerships & Income Development Employment Type: Fixed Term - Full Time Location: London, UK Reporting To: Business Development Manager Compensation: £29,900 / year Description Contract Type: Full-time, Fixed-Term for 6 months Salary Band: £29,900, plus £2,200 London weighting if applicable Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle Hours: 5 days per week; 9AM-5.30PM (flexible working hours available) Start date: 6th April 2026 or ASAP, as agreed with candidate The Opportunity As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation's Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. Reporting to the Business Development Manager, you will deliver key components of the Social Mobility Employer Index (SMEI) - our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. Every year, around 150 organisations enter our SMEI. You'll be responsible for providing excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey - from registering interest, to completing their entry and receiving their reports. You'll also be responsible for marking entries and creating individual feedback reports, which we share with each organisation. We're looking for someone who is organised, diligent and able to work independently to solve problems and can confidently communicate with external stakeholders. Combining a passion for delivering our mission with high attention to detail, efficiency and a process driven mindset, this is a unique chance to make a big impact on social mobility in the UK. 1. Delivery of the Social Mobility Employer Index Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 2. Stakeholder management and customer service Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants' performance in the SMEI Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 3. Quality standards Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI Support the annual evaluation of the SMEI and its impact on employer-led social mobility Support colleagues to prepare for meetings and events about workplace social mobility, by sharing insights, knowledge and information 4. Systems and processes Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 5. Team support and collaboration Collaborate across the team to ensure opportunities are aligned across all income streams Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities Participate in learning and development opportunities, developing skills and knowledge Carry out additional fundraising and administrative tasks as needed to support the team and charity Please see full job description attached for more details. Person Specification We need someone who will demonstrate our organisational skills-based competencies - as listed below. Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Strong interpersonal and communication skills Strong customer service skills and experience Confidence in public speaking and/or presenting to audiences, both internally with colleagues and externally with professionals Understanding of issues related to social mobility, diversity and inclusion, or workforce development Understanding of and/or experience in analysing and assessing information and preparing reports Experience of using Microsoft Office, including Excel Experience of using or understanding of using CRM software to support pipeline and partnership management e.g. Salesforce Ways of working: You will be expected to operate within our hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. The successful candidate will be based out of either our London or Manchester office, so should be within commuting distance of these locations. You will spend time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Travel: Able to travel around the UK as necessary. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Please see full job description attached for more details. Benefits 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure. Cycle to Work Scheme 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning "away days" How to Apply Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59pm, on Sunday 15th March 2026: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.) Please note that generic applications and CV's will not be considered. Ifyou have any questions about the role, please contact our HR team: Interviews: First round interviews will take place on week commencing 16th or 23rd March 2026, with slots throughout the working day. Interview candidates may be asked to complete online tests; this will be arranged after interview.
Mar 15, 2026
Full time
Senior Employer Index Officer Application Deadline: 15 March 2026 Department: Partnerships & Income Development Employment Type: Fixed Term - Full Time Location: London, UK Reporting To: Business Development Manager Compensation: £29,900 / year Description Contract Type: Full-time, Fixed-Term for 6 months Salary Band: £29,900, plus £2,200 London weighting if applicable Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle Hours: 5 days per week; 9AM-5.30PM (flexible working hours available) Start date: 6th April 2026 or ASAP, as agreed with candidate The Opportunity As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation's Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. Reporting to the Business Development Manager, you will deliver key components of the Social Mobility Employer Index (SMEI) - our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. Every year, around 150 organisations enter our SMEI. You'll be responsible for providing excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey - from registering interest, to completing their entry and receiving their reports. You'll also be responsible for marking entries and creating individual feedback reports, which we share with each organisation. We're looking for someone who is organised, diligent and able to work independently to solve problems and can confidently communicate with external stakeholders. Combining a passion for delivering our mission with high attention to detail, efficiency and a process driven mindset, this is a unique chance to make a big impact on social mobility in the UK. 1. Delivery of the Social Mobility Employer Index Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 2. Stakeholder management and customer service Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants' performance in the SMEI Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 3. Quality standards Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI Support the annual evaluation of the SMEI and its impact on employer-led social mobility Support colleagues to prepare for meetings and events about workplace social mobility, by sharing insights, knowledge and information 4. Systems and processes Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 5. Team support and collaboration Collaborate across the team to ensure opportunities are aligned across all income streams Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities Participate in learning and development opportunities, developing skills and knowledge Carry out additional fundraising and administrative tasks as needed to support the team and charity Please see full job description attached for more details. Person Specification We need someone who will demonstrate our organisational skills-based competencies - as listed below. Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Strong interpersonal and communication skills Strong customer service skills and experience Confidence in public speaking and/or presenting to audiences, both internally with colleagues and externally with professionals Understanding of issues related to social mobility, diversity and inclusion, or workforce development Understanding of and/or experience in analysing and assessing information and preparing reports Experience of using Microsoft Office, including Excel Experience of using or understanding of using CRM software to support pipeline and partnership management e.g. Salesforce Ways of working: You will be expected to operate within our hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. The successful candidate will be based out of either our London or Manchester office, so should be within commuting distance of these locations. You will spend time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Travel: Able to travel around the UK as necessary. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Please see full job description attached for more details. Benefits 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure. Cycle to Work Scheme 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning "away days" How to Apply Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59pm, on Sunday 15th March 2026: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.) Please note that generic applications and CV's will not be considered. Ifyou have any questions about the role, please contact our HR team: Interviews: First round interviews will take place on week commencing 16th or 23rd March 2026, with slots throughout the working day. Interview candidates may be asked to complete online tests; this will be arranged after interview.
