Location: Hybrid/Remote Job Type Full time Contract Type Permanent Salary: Up to £45,000 DOE At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law. THE PURPOSE OF THE ROLE The purpose of the Compliance Auditor role is to provide independent and objective assurance that our law firm is operating in a compliant, ethical and efficient manner. You will assess the adequacy and effectiveness of internal controls, processes and policies to ensure the business meets regulatory requirements, manages risks appropriately, and delivers high quality outcomes for clients. The role will work closely with operational teams, the Risk & Compliance function and senior stakeholders to drive continuous improvement and maintain a strong governance framework. WHAT YOU WILL BE DOING AS COMPLIANCE AUDITOR Regulatory Compliance Conduct scheduled and ad hoc compliance audits across business functions to ensure adherence to the SRA Standards and Regulations, Data Protection legislation and any applicable legislature. Assess operational activity for compliance with internal policies, procedures and quality standards. Evaluate risks and control weaknesses, documenting findings clearly and objectively. Support the Head of Risk & Compliance in interpreting regulatory updates and assessing their impact on internal processes. Audit & Quality Assurance Plan, prepare and deliver audit scopes Produce detailed audit reports outlining findings, recommendations and agreed action plans. Track the implementation of audit recommendations and follow up on overdue actions. Provide thematic analysis to identify recurring issues, trends or process failures. Support root cause analysis and work collaboratively with key stakeholders to develop corrective actions Operational Support & Continuous Improvement Work closely with key stakeholders to embed effective controls and reduce risk exposure. Contribute to the development, review and enhancement of policies, processes and training materials. Support the Risk & Compliance team with wider assurance activity and risk assessments Assist in preparing reports for senior leadership and governance committees Stakeholder Engagement Build strong working relationships across all departments to promote a culture of compliance. Support colleagues through clear communication, coaching and guidance on audit outcomes. Provide subject matter expertise and provide guidance on compliance best practice. SKILLS AND EXPERIENCE REQUIRED Experience within compliance, quality assurance, internal audit or a risk related environment (preferably within legal, claims, financial services or regulated sectors). Good knowledge of relevant regulatory frameworks (e.g., SRA Standards & Regulations, Data Protection Act 2018/GDPR, Bribery Act 2010). Strong analytical and investigative skills with the ability to interpret data and identify root causes. Excellent report writing skills and the ability to present complex information clearly and concisely. Confident communicator with strong stakeholder management capability. Highly organised with the ability to prioritise and manage multiple audits or projects simultaneously. PERSONAL ATTRIBUTES Curious - seeks to understand, question, and challenge established ways of working. Unified - collaborates effectively and builds positive working relationships. Driven - self motivated, proactive, and committed to high performance. Passionate - invested in delivering excellent outcomes for customers and the business. Detail oriented with a high level of professional integrity. Comfortable working independently and exercising sound judgement. WHAT WE CAN OFFER YOU A competitive salary Annual leave: 25 days plus bank holidays Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. We encourage applications from individuals over 50 and all other qualified candidates. We are happy to offer this role on a hybrid or remote basis, with flexibility for office attendance when required (min. 1 day per month). REF-
Mar 12, 2026
Full time
Location: Hybrid/Remote Job Type Full time Contract Type Permanent Salary: Up to £45,000 DOE At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law. THE PURPOSE OF THE ROLE The purpose of the Compliance Auditor role is to provide independent and objective assurance that our law firm is operating in a compliant, ethical and efficient manner. You will assess the adequacy and effectiveness of internal controls, processes and policies to ensure the business meets regulatory requirements, manages risks appropriately, and delivers high quality outcomes for clients. The role will work closely with operational teams, the Risk & Compliance function and senior stakeholders to drive continuous improvement and maintain a strong governance framework. WHAT YOU WILL BE DOING AS COMPLIANCE AUDITOR Regulatory Compliance Conduct scheduled and ad hoc compliance audits across business functions to ensure adherence to the SRA Standards and Regulations, Data Protection legislation and any applicable legislature. Assess operational activity for compliance with internal policies, procedures and quality standards. Evaluate risks and control weaknesses, documenting findings clearly and objectively. Support the Head of Risk & Compliance in interpreting regulatory updates and assessing their impact on internal processes. Audit & Quality Assurance Plan, prepare and deliver audit scopes Produce detailed audit reports outlining findings, recommendations and agreed action plans. Track the implementation of audit recommendations and follow up on overdue actions. Provide thematic analysis to identify recurring issues, trends or process failures. Support root cause analysis and work collaboratively with key stakeholders to develop corrective actions Operational Support & Continuous Improvement Work closely with key stakeholders to embed effective controls and reduce risk exposure. Contribute to the development, review and enhancement of policies, processes and training materials. Support the Risk & Compliance team with wider assurance activity and risk assessments Assist in preparing reports for senior leadership and governance committees Stakeholder Engagement Build strong working relationships across all departments to promote a culture of compliance. Support colleagues through clear communication, coaching and guidance on audit outcomes. Provide subject matter expertise and provide guidance on compliance best practice. SKILLS AND EXPERIENCE REQUIRED Experience within compliance, quality assurance, internal audit or a risk related environment (preferably within legal, claims, financial services or regulated sectors). Good knowledge of relevant regulatory frameworks (e.g., SRA Standards & Regulations, Data Protection Act 2018/GDPR, Bribery Act 2010). Strong analytical and investigative skills with the ability to interpret data and identify root causes. Excellent report writing skills and the ability to present complex information clearly and concisely. Confident communicator with strong stakeholder management capability. Highly organised with the ability to prioritise and manage multiple audits or projects simultaneously. PERSONAL ATTRIBUTES Curious - seeks to understand, question, and challenge established ways of working. Unified - collaborates effectively and builds positive working relationships. Driven - self motivated, proactive, and committed to high performance. Passionate - invested in delivering excellent outcomes for customers and the business. Detail oriented with a high level of professional integrity. Comfortable working independently and exercising sound judgement. WHAT WE CAN OFFER YOU A competitive salary Annual leave: 25 days plus bank holidays Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. We encourage applications from individuals over 50 and all other qualified candidates. We are happy to offer this role on a hybrid or remote basis, with flexibility for office attendance when required (min. 1 day per month). REF-
This is an outstanding opportunity to join a highly respected London Market insurer in a senior leadership capacity, responsible for shaping and strengthening the Delegated Authority operations function across an international portfolio. The role will play a central part in ensuring the effective governance, oversight and operational delivery of delegated authority arrangements while supporting the continued growth of the business.You will lead a specialist team responsible for the end to end operational management of delegated authority business. Working closely with underwriting and senior stakeholders across the organisation, you will drive operational excellence, enhance governance frameworks and deliver continuous improvement initiatives that strengthen oversight across the full delegated authority lifecycle. Key responsibilities: Lead and develop the Delegated Authority and Bordereaux teams ensuring a high performing and collaborative culture. Oversee the full lifecycle of delegated authority arrangements including onboarding, due diligence, audits, renewals and bordereaux oversight. Deliver strong governance across delegated authority operations ensuring compliance with regulatory expectations and internal frameworks. Produce and present operational management information and performance reporting to senior leadership and governance committees. Work closely with underwriting, compliance, finance and claims teams to ensure effective collaboration and a strong control environment. Manage relationships with external service providers and outsourced partners to ensure high standards of delivery. Lead operational change initiatives including system enhancements, vendor projects and process improvement programmes. Identify opportunities to improve operational efficiency and strengthen oversight frameworks across the delegated authority function. Support internal and external audit reviews and ensure timely resolution of findings. Provide training and guidance to stakeholders on delegated authority processes and operational best practice. Experience you will need: Extensive experience within delegated authority operations in the Lloyd's or London Market environment. Strong understanding of delegated authority governance, regulatory frameworks and operational processes. Proven leadership experience with the ability to mentor and develop high performing teams. Excellent stakeholder management skills with experience working closely with underwriting and senior leadership teams. Experience managing outsourced service providers and third party partners. Strong analytical and organisational skills with the ability to manage multiple priorities in a fast moving environment. This is a rare opportunity to step forward in your career and into a senior leadership role where you will have genuine influence over the direction and development of the delegated authority operations function. The position offers strong visibility across the wider business and the chance to drive meaningful operational change in a growing business.
Mar 12, 2026
Full time
This is an outstanding opportunity to join a highly respected London Market insurer in a senior leadership capacity, responsible for shaping and strengthening the Delegated Authority operations function across an international portfolio. The role will play a central part in ensuring the effective governance, oversight and operational delivery of delegated authority arrangements while supporting the continued growth of the business.You will lead a specialist team responsible for the end to end operational management of delegated authority business. Working closely with underwriting and senior stakeholders across the organisation, you will drive operational excellence, enhance governance frameworks and deliver continuous improvement initiatives that strengthen oversight across the full delegated authority lifecycle. Key responsibilities: Lead and develop the Delegated Authority and Bordereaux teams ensuring a high performing and collaborative culture. Oversee the full lifecycle of delegated authority arrangements including onboarding, due diligence, audits, renewals and bordereaux oversight. Deliver strong governance across delegated authority operations ensuring compliance with regulatory expectations and internal frameworks. Produce and present operational management information and performance reporting to senior leadership and governance committees. Work closely with underwriting, compliance, finance and claims teams to ensure effective collaboration and a strong control environment. Manage relationships with external service providers and outsourced partners to ensure high standards of delivery. Lead operational change initiatives including system enhancements, vendor projects and process improvement programmes. Identify opportunities to improve operational efficiency and strengthen oversight frameworks across the delegated authority function. Support internal and external audit reviews and ensure timely resolution of findings. Provide training and guidance to stakeholders on delegated authority processes and operational best practice. Experience you will need: Extensive experience within delegated authority operations in the Lloyd's or London Market environment. Strong understanding of delegated authority governance, regulatory frameworks and operational processes. Proven leadership experience with the ability to mentor and develop high performing teams. Excellent stakeholder management skills with experience working closely with underwriting and senior leadership teams. Experience managing outsourced service providers and third party partners. Strong analytical and organisational skills with the ability to manage multiple priorities in a fast moving environment. This is a rare opportunity to step forward in your career and into a senior leadership role where you will have genuine influence over the direction and development of the delegated authority operations function. The position offers strong visibility across the wider business and the chance to drive meaningful operational change in a growing business.
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: We are seeking a client facing individual with at least five years of R&D experience to manage the delivery of R&D claims for a diverse national client base. This is an exciting opportunity for an ambitious individual that has experience of managing clients (of various size and across several sectors), the end-to-end delivery of research and development claims, whilst also being keen to grow the business by proactively being out in the local market. This role also provides an opportunity for the successful candidate to progress to more senior roles in our growing national Innovation Incentives team. The individual will therefore play an important role in the wider Forvis Mazars' R&D team by working directly with an established and diverse team of R&D specialists, business stakeholders, and the local leadership team across our Northern offices. What You'll Do: You will develop claim methodologies, and prepare R&D tax relief claims for submission to the HMRC for Forvis Mazars clients You will be the main point of contact for all Forvis Mazars clients' R&D Tax queries and will contact HMRC and their behalf. You will write technical descriptions of client's projects, while preparing documentation to support R&D claims, based on UK BIS guidelines You will coach and review the work completed by the junior staff within your team. Strong technical knowledge of UK R&D Tax and preparation of R&D claims. What You'll Bring: Strong technical knowledge of UK R&D Tax and preparation of R&D claims. ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience. Broad experience of managing the financials on clients, delivering on budgets and negotiating fees with clients. Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Manchester Office - Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Mar 11, 2026
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: We are seeking a client facing individual with at least five years of R&D experience to manage the delivery of R&D claims for a diverse national client base. This is an exciting opportunity for an ambitious individual that has experience of managing clients (of various size and across several sectors), the end-to-end delivery of research and development claims, whilst also being keen to grow the business by proactively being out in the local market. This role also provides an opportunity for the successful candidate to progress to more senior roles in our growing national Innovation Incentives team. The individual will therefore play an important role in the wider Forvis Mazars' R&D team by working directly with an established and diverse team of R&D specialists, business stakeholders, and the local leadership team across our Northern offices. What You'll Do: You will develop claim methodologies, and prepare R&D tax relief claims for submission to the HMRC for Forvis Mazars clients You will be the main point of contact for all Forvis Mazars clients' R&D Tax queries and will contact HMRC and their behalf. You will write technical descriptions of client's projects, while preparing documentation to support R&D claims, based on UK BIS guidelines You will coach and review the work completed by the junior staff within your team. Strong technical knowledge of UK R&D Tax and preparation of R&D claims. What You'll Bring: Strong technical knowledge of UK R&D Tax and preparation of R&D claims. ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience. Broad experience of managing the financials on clients, delivering on budgets and negotiating fees with clients. Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Manchester Office - Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
We are looking for an experienced HR Advisor, skilled with managing ER cases, to join our client's team on a permanent, part-time basis. You'll be responsible for fostering a positive working culture; spending your time coaching team leaders, solving complex ER cases, and making sure everyone feels treated fairly. We're looking for someone who can balance the 'rule book' with a real, human touch to keep the workplace inclusive and trusting. Details: Title: Employee Relations Specialist Salary: up to 45,000 FTE DOE Location: Maidenhead (looking after multi site locations across the South) Contract: Permanent, part-time 22.5 hours (hybrid working) Hours to be spread across 3 days off the week. Must be able to work Thursday, Friday and one other day of the week. Key Responsibilities: Lead the management of complex ER cases (grievance, disciplinary, and performance) Design and deliver training interventions and toolkits that empower managers to resolve low-level conflict and performance issues independently. Manage the interface with legal counsel regarding Employment Tribunal claims, early conciliation via ACAS, and Data Subject Access Requests. Oversee long-term absence cases, collaborating with Occupational Health to design effective return-to-work strategies and reasonable adjustments. Build deep-rooted relationships across the business to identify cultural "red flags" and intervene before issues escalate. Act as a key stakeholder in business transformation projects, including restructuring, redundancies, and TUPE transfers. Ensure all HR activities remain aligned with the latest UK employment legislation and internal DE&I benchmarks. Audit and refine ER workflows to enhance efficiency through automation and standardised documentation. Monitor ER metrics to identify recurring themes, using data to drive proactive policy changes and culture-first initiatives. What we are looking for: Extensive experience navigating high-volume or complex ER environments, ideally within a multi-site or fast-paced industrial sector. A deep, practical understanding of current UK Employment Law and its application in commercial settings. Hands-on experience with organisational design or business transfers. The ability to challenge senior stakeholders constructively and provide credible, expert advice. A talent for interpreting complex data and legal nuances to find pragmatic solutions. Exceptional emotional intelligence with the ability to handle sensitive information with total discretion. Comfortable operating in ambiguity and managing high-pressure situations with a solution-oriented mindset. Qualifications & Requirements: CIPD Level 5 or equivalent professional experience. A valid UK driving license and the flexibility to travel to various sites, including occasional overnight stays. If this role sounds of interest and/or you would like to discuss in more detail, please attach your CV to apply! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 11, 2026
Full time
We are looking for an experienced HR Advisor, skilled with managing ER cases, to join our client's team on a permanent, part-time basis. You'll be responsible for fostering a positive working culture; spending your time coaching team leaders, solving complex ER cases, and making sure everyone feels treated fairly. We're looking for someone who can balance the 'rule book' with a real, human touch to keep the workplace inclusive and trusting. Details: Title: Employee Relations Specialist Salary: up to 45,000 FTE DOE Location: Maidenhead (looking after multi site locations across the South) Contract: Permanent, part-time 22.5 hours (hybrid working) Hours to be spread across 3 days off the week. Must be able to work Thursday, Friday and one other day of the week. Key Responsibilities: Lead the management of complex ER cases (grievance, disciplinary, and performance) Design and deliver training interventions and toolkits that empower managers to resolve low-level conflict and performance issues independently. Manage the interface with legal counsel regarding Employment Tribunal claims, early conciliation via ACAS, and Data Subject Access Requests. Oversee long-term absence cases, collaborating with Occupational Health to design effective return-to-work strategies and reasonable adjustments. Build deep-rooted relationships across the business to identify cultural "red flags" and intervene before issues escalate. Act as a key stakeholder in business transformation projects, including restructuring, redundancies, and TUPE transfers. Ensure all HR activities remain aligned with the latest UK employment legislation and internal DE&I benchmarks. Audit and refine ER workflows to enhance efficiency through automation and standardised documentation. Monitor ER metrics to identify recurring themes, using data to drive proactive policy changes and culture-first initiatives. What we are looking for: Extensive experience navigating high-volume or complex ER environments, ideally within a multi-site or fast-paced industrial sector. A deep, practical understanding of current UK Employment Law and its application in commercial settings. Hands-on experience with organisational design or business transfers. The ability to challenge senior stakeholders constructively and provide credible, expert advice. A talent for interpreting complex data and legal nuances to find pragmatic solutions. Exceptional emotional intelligence with the ability to handle sensitive information with total discretion. Comfortable operating in ambiguity and managing high-pressure situations with a solution-oriented mindset. Qualifications & Requirements: CIPD Level 5 or equivalent professional experience. A valid UK driving license and the flexibility to travel to various sites, including occasional overnight stays. If this role sounds of interest and/or you would like to discuss in more detail, please attach your CV to apply! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
To pursue the settlement of legal costs as soon as practicably possible on a range of RTA, EL, PL, Legacy and Abuse claims. A Junior Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents; and liaise, as required, with Insurers throughout the life of the file. The Junior Costs Negotiator should be able to establish strong working relationships within the Costs team; the wider Keoghs business; and with our clients through use of excellent oral skills and succinct written communications. The Junior Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs.Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean; Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall.This role is in the Legacy, Abuse & Corporate Risks team managed by Lead Lawyer, Paul Edwards. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from the Keoghs Corporate Risks, Legacy and Abuse teams to resolution of costs.The role will include: Proactively reviewing cases to formulate an initial costs strategy and settlement parameters Preparing points of dispute and considering replies Identifying and documenting strengths and weaknesses of own case and opponent's costs claimed Using the telephone to discuss; put forward meritorious arguments; and negotiate settlement of costs Updating reports to clients of progress made in resolving costs claimed Dealing with correspondence and telephone calls received within SLAs Undertaking periodic reviews of files in line with client requirements Settlement of costs within agreed negotiation parameters Instructing counsel and attending conferences; detailed assessment hearings; and mediations, remotely and in person. Attending court for application hearings; detailed assessment hearings and mediations remotely and in person to conduct own advocacy Delivery of agreed performance targets; Keoghs quality standards; and client's SLAs, KPIs and MI requirements Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives To ensure compliance with the SRA Standards & Regulations Working Hours 28 - 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office. Skills, Knowledge & Expertise Degree and/or LPC and/or ALCD Previous experience of client liaison - taking instructions and providing advice both verbally and in writing Good telephone negotiation skills An understanding of current cost case law and insurance litigation practice and process. Ability to use own initiative and make decisions Ability to plan and prioritise workloads and to remain calm under pressure Excellent listening and verbal communication skills Ability to act as part of a team Proficient IT skills in Microsoft packages Required Soft Skills: Personal Effectiveness Team commitment: Values others perspective Resilience: Demonstrates self-control Passion for growth and improvement:Systematically improves performance Embracing Change: Responds positively to change Business Focus Client Care:Works to add value for the client Decision Making:Operates within formal authority Negotiation, Influence and Persuasion Commercial Insight:Considers some commercial implications Monitors own performance against objectives set by Team Leader Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 11, 2026
Full time
To pursue the settlement of legal costs as soon as practicably possible on a range of RTA, EL, PL, Legacy and Abuse claims. A Junior Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents; and liaise, as required, with Insurers throughout the life of the file. The Junior Costs Negotiator should be able to establish strong working relationships within the Costs team; the wider Keoghs business; and with our clients through use of excellent oral skills and succinct written communications. The Junior Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs.Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean; Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall.This role is in the Legacy, Abuse & Corporate Risks team managed by Lead Lawyer, Paul Edwards. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from the Keoghs Corporate Risks, Legacy and Abuse teams to resolution of costs.The role will include: Proactively reviewing cases to formulate an initial costs strategy and settlement parameters Preparing points of dispute and considering replies Identifying and documenting strengths and weaknesses of own case and opponent's costs claimed Using the telephone to discuss; put forward meritorious arguments; and negotiate settlement of costs Updating reports to clients of progress made in resolving costs claimed Dealing with correspondence and telephone calls received within SLAs Undertaking periodic reviews of files in line with client requirements Settlement of costs within agreed negotiation parameters Instructing counsel and attending conferences; detailed assessment hearings; and mediations, remotely and in person. Attending court for application hearings; detailed assessment hearings and mediations remotely and in person to conduct own advocacy Delivery of agreed performance targets; Keoghs quality standards; and client's SLAs, KPIs and MI requirements Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives To ensure compliance with the SRA Standards & Regulations Working Hours 28 - 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office. Skills, Knowledge & Expertise Degree and/or LPC and/or ALCD Previous experience of client liaison - taking instructions and providing advice both verbally and in writing Good telephone negotiation skills An understanding of current cost case law and insurance litigation practice and process. Ability to use own initiative and make decisions Ability to plan and prioritise workloads and to remain calm under pressure Excellent listening and verbal communication skills Ability to act as part of a team Proficient IT skills in Microsoft packages Required Soft Skills: Personal Effectiveness Team commitment: Values others perspective Resilience: Demonstrates self-control Passion for growth and improvement:Systematically improves performance Embracing Change: Responds positively to change Business Focus Client Care:Works to add value for the client Decision Making:Operates within formal authority Negotiation, Influence and Persuasion Commercial Insight:Considers some commercial implications Monitors own performance against objectives set by Team Leader Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Ready to take the next step in your career? Work alongside talented individuals, develop your skills, and make a difference to customers around the world. At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward. We walk the talk We lead by example and stay true to our promises - delivering solutions you can trust. Results matter. We combine determination and expertise to deliver excellence, every time. We achieve more together Teamwork is at the heart of everything we do. Together, we create smarter, better outcomes for our customers. We learn relentlessly We embrace curiosity and growth constantly evolving to meet the changing needs of our industry and community. We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members. To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible. DEI and equal opportunities We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all. We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members. We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild. To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme. Flexible and hybrid-remote working We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working. Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location. Life at INSHUR We welcome people from all walks of life in our talented, 230-strong team. Championing diversity, autonomy, open-mindedness, and honesty, we've been recognised by the British Insurance Awards for our commitment to inclusivity. Whoever you are, whatever your background, we give you the tools and support you need to thrive. Want to know how AI can help you land your dream job at INSHUR? We encourage you to use AI tools to help you shine throughout our hiring process. Learn how to best collaborate with AI at each stage, from crafting your application to smashing your interview. We're always on the lookout for talented, curious, and friendly individuals to strengthen our team. If that sounds like you, get in touch. Location UK Remote Employment Type Full time Location Type Remote Department We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month (expenses covered). We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Step into a role where your legal acumen drives strategic impact. As a Solicitor, you will not only manage a diverse, independent caseload but also act as a key advisor, aligning high-quality legal advice with the commercial objectives of our clients. This is an opportunity to leverage your understanding of the ABS model and contribute directly to the firm's growth and development. You'll be working on: Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion. This involves taking full ownership while upholding our rigorous internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high quality, and timely legal advice. You will be crucial in ensuring client satisfaction while simultaneously aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records. This ensures full compliance with the strict standards and requirements set by the SRA (Solicitors Regulation Authority). Essentials to thrive in the role Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Expertise in Litigation Processes: A solid understanding of court procedures, rules of evidence, and relevant laws/regulations, fully conversant with litigation management across small, fast, and intermediate tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues, identifying key facts, and developing effective legal strategies. Commercial Awareness: You can align legal advice with client business objectives to ensure commercially sound outcomes. Strong Organisational Capability: Having the capability to effectively manage multiple cases, deadlines, and priorities, particularly within the demands of litigation. Legal Research & Drafting Competence: Competent in performing legal research, drafting complex documents, and producing clear, concise written reports. Bonus point if you have Experience in an Alternative Business Structure (ABS): Experience working within an Alternative Business Structure or a strong understanding of its regulatory framework. You'll love it here if you Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast paced environment where change happens quickly. Are solutions focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if you Prefer a more structured, slow moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process Screen & Intro: 30 minute video call with the Talent Team to discuss the role and your experience. First Interview: 60 minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre existing conditions 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on demand economy. From making coverage fair and accessible for today's drivers, to building the insurance infrastructure for tomorrow's autonomous vehicles, we're building the future of on demand mobility. . click apply for full job details
Mar 10, 2026
Full time
Ready to take the next step in your career? Work alongside talented individuals, develop your skills, and make a difference to customers around the world. At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward. We walk the talk We lead by example and stay true to our promises - delivering solutions you can trust. Results matter. We combine determination and expertise to deliver excellence, every time. We achieve more together Teamwork is at the heart of everything we do. Together, we create smarter, better outcomes for our customers. We learn relentlessly We embrace curiosity and growth constantly evolving to meet the changing needs of our industry and community. We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members. To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible. DEI and equal opportunities We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all. We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members. We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild. To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme. Flexible and hybrid-remote working We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working. Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location. Life at INSHUR We welcome people from all walks of life in our talented, 230-strong team. Championing diversity, autonomy, open-mindedness, and honesty, we've been recognised by the British Insurance Awards for our commitment to inclusivity. Whoever you are, whatever your background, we give you the tools and support you need to thrive. Want to know how AI can help you land your dream job at INSHUR? We encourage you to use AI tools to help you shine throughout our hiring process. Learn how to best collaborate with AI at each stage, from crafting your application to smashing your interview. We're always on the lookout for talented, curious, and friendly individuals to strengthen our team. If that sounds like you, get in touch. Location UK Remote Employment Type Full time Location Type Remote Department We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month (expenses covered). We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Step into a role where your legal acumen drives strategic impact. As a Solicitor, you will not only manage a diverse, independent caseload but also act as a key advisor, aligning high-quality legal advice with the commercial objectives of our clients. This is an opportunity to leverage your understanding of the ABS model and contribute directly to the firm's growth and development. You'll be working on: Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion. This involves taking full ownership while upholding our rigorous internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high quality, and timely legal advice. You will be crucial in ensuring client satisfaction while simultaneously aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records. This ensures full compliance with the strict standards and requirements set by the SRA (Solicitors Regulation Authority). Essentials to thrive in the role Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Expertise in Litigation Processes: A solid understanding of court procedures, rules of evidence, and relevant laws/regulations, fully conversant with litigation management across small, fast, and intermediate tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues, identifying key facts, and developing effective legal strategies. Commercial Awareness: You can align legal advice with client business objectives to ensure commercially sound outcomes. Strong Organisational Capability: Having the capability to effectively manage multiple cases, deadlines, and priorities, particularly within the demands of litigation. Legal Research & Drafting Competence: Competent in performing legal research, drafting complex documents, and producing clear, concise written reports. Bonus point if you have Experience in an Alternative Business Structure (ABS): Experience working within an Alternative Business Structure or a strong understanding of its regulatory framework. You'll love it here if you Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast paced environment where change happens quickly. Are solutions focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if you Prefer a more structured, slow moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process Screen & Intro: 30 minute video call with the Talent Team to discuss the role and your experience. First Interview: 60 minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre existing conditions 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on demand economy. From making coverage fair and accessible for today's drivers, to building the insurance infrastructure for tomorrow's autonomous vehicles, we're building the future of on demand mobility. . click apply for full job details
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
Mar 09, 2026
Full time
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Mar 09, 2026
Full time
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager: Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment Overseeing HR systems, including staff rota and attendance in liaison with line managers Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports Specific tasks within the insurance industry: Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting
Mar 08, 2026
Full time
Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager: Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment Overseeing HR systems, including staff rota and attendance in liaison with line managers Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports Specific tasks within the insurance industry: Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Mar 08, 2026
Full time
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Southern Counties Division, located in Redhill is looking to recruit a Head of Customer Care to join the Division's Customer Care team. The Role To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales service to homeowners. This role is responsible for the development and implementation of customer care strategies, driving performance, improving homeowner satisfaction, and promoting continuous improvement across all touchpoints in the customer journey.The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and customer first thinking. They will also work collaboratively with other departments to ensure a joined-up approach to customer experience and aftercare across the business.This role reports of the Division's Managing Director.Principal accountabilities of the role include: Lead, manage and develop the divisional Customer Care team to deliver a consistent, high-quality service in line with company standards, customer expectations and NHQB, NHBC requirements. Drive customer satisfaction performance, actively monitoring feedback and service standards to ensure targets-such as the HBF 5-star rating-are consistently achieved or exceeded. Collaborate across departments-including construction, sales, commercial, and technical-to champion a customer-first approach and embed a culture of service excellence throughout the business. Lead the complaints management process, ensuring all issues are resolved promptly and effectively in line with internal policies and external standards, including the New Homes Quality Code. Analyse customer feedback and defect trends to identify root causes and recommend improvements to processes, products, or services that enhance overall customer experience and satisfaction. Monitor and analyse contractor performance data to ensure service level agreements and KPIs are consistently met, identifying underperformance and initiating corrective actions where necessary, ensure all key contractors are formally reviewed and signed off. Report on customer service performance at divisional management meetings, providing senior leadership with regular updates, including detailed analysis of KPIs, complaint volumes, and emerging trends. Ensure compliance across systems and processes, maintaining high standards in data handling, health & safety, and regulatory obligations-including adherence to data protection laws and internal policies. Represent the business in NHBC claims, independent dispute resolution cases, and regulatory inquiries, ensuring professional handling and alignment with company standards. Please note: The above list of accountabilities is not exclusive or exhaustive. The post holder may be required to undertake additional duties as reasonably expected within the scope of the role. Experience, Qualifications and Skills Experience Proven track record in a senior customer service role within housebuilding or a related construction/property sector. Experience of manging teams in a fast-paced, customer focussed environment. Deep understanding of new build housing regulations, NHBC standards, and the New Homes Quality Code. Demonstrable experience of handling escalated customer complaints and dispute resolution at a senior level. Experience of working cross-functionally with technical, commercial, and site-based teams. Qualifications and Training Degree level qualification or equivalent professional experience Relevant training in customer service leadership, housing quality standards, or dispute resolution is desirable Skills and Aptitude Exceptional leadership and people management skills. Excellent communication and interpersonal skills with the ability to influence at all levels. Strong analytical skills with the ability to interpret data and drive improvements. Commercially astute with a customer-first mindset. Calm under pressure with excellent problem-solving and decision-making abilities. A visible, credible and engaging leader who inspires confidence and drives collaboration. Comfortable with ambiguity and change, with a proactive and solutions-focused approach. High personal integrity and a commitment to confidentiality and professionalism. Strong influencing and relationship-building skills, with the ability to work across all levels. Proficient in CRM systems and Microsoft Office (particularly Excel and reporting tools). Committed to diversity and inclusion. The Role and Working Conditions Office based role, with 1-day working from home. Ability to travel to all development sites, including the divisional office In return we can offer you: Competitive salary Competitive car allowance Optional salary sacrifice car scheme Competitive annual bonus Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received. LocationRedhillError setting cookie preference
Mar 08, 2026
Full time
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Southern Counties Division, located in Redhill is looking to recruit a Head of Customer Care to join the Division's Customer Care team. The Role To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales service to homeowners. This role is responsible for the development and implementation of customer care strategies, driving performance, improving homeowner satisfaction, and promoting continuous improvement across all touchpoints in the customer journey.The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and customer first thinking. They will also work collaboratively with other departments to ensure a joined-up approach to customer experience and aftercare across the business.This role reports of the Division's Managing Director.Principal accountabilities of the role include: Lead, manage and develop the divisional Customer Care team to deliver a consistent, high-quality service in line with company standards, customer expectations and NHQB, NHBC requirements. Drive customer satisfaction performance, actively monitoring feedback and service standards to ensure targets-such as the HBF 5-star rating-are consistently achieved or exceeded. Collaborate across departments-including construction, sales, commercial, and technical-to champion a customer-first approach and embed a culture of service excellence throughout the business. Lead the complaints management process, ensuring all issues are resolved promptly and effectively in line with internal policies and external standards, including the New Homes Quality Code. Analyse customer feedback and defect trends to identify root causes and recommend improvements to processes, products, or services that enhance overall customer experience and satisfaction. Monitor and analyse contractor performance data to ensure service level agreements and KPIs are consistently met, identifying underperformance and initiating corrective actions where necessary, ensure all key contractors are formally reviewed and signed off. Report on customer service performance at divisional management meetings, providing senior leadership with regular updates, including detailed analysis of KPIs, complaint volumes, and emerging trends. Ensure compliance across systems and processes, maintaining high standards in data handling, health & safety, and regulatory obligations-including adherence to data protection laws and internal policies. Represent the business in NHBC claims, independent dispute resolution cases, and regulatory inquiries, ensuring professional handling and alignment with company standards. Please note: The above list of accountabilities is not exclusive or exhaustive. The post holder may be required to undertake additional duties as reasonably expected within the scope of the role. Experience, Qualifications and Skills Experience Proven track record in a senior customer service role within housebuilding or a related construction/property sector. Experience of manging teams in a fast-paced, customer focussed environment. Deep understanding of new build housing regulations, NHBC standards, and the New Homes Quality Code. Demonstrable experience of handling escalated customer complaints and dispute resolution at a senior level. Experience of working cross-functionally with technical, commercial, and site-based teams. Qualifications and Training Degree level qualification or equivalent professional experience Relevant training in customer service leadership, housing quality standards, or dispute resolution is desirable Skills and Aptitude Exceptional leadership and people management skills. Excellent communication and interpersonal skills with the ability to influence at all levels. Strong analytical skills with the ability to interpret data and drive improvements. Commercially astute with a customer-first mindset. Calm under pressure with excellent problem-solving and decision-making abilities. A visible, credible and engaging leader who inspires confidence and drives collaboration. Comfortable with ambiguity and change, with a proactive and solutions-focused approach. High personal integrity and a commitment to confidentiality and professionalism. Strong influencing and relationship-building skills, with the ability to work across all levels. Proficient in CRM systems and Microsoft Office (particularly Excel and reporting tools). Committed to diversity and inclusion. The Role and Working Conditions Office based role, with 1-day working from home. Ability to travel to all development sites, including the divisional office In return we can offer you: Competitive salary Competitive car allowance Optional salary sacrifice car scheme Competitive annual bonus Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received. LocationRedhillError setting cookie preference
Head of Risk & Compliance page is loaded Head of Risk & Compliancelocations: Gibraltartime type: Full timeposted on: Posted Todayjob requisition id: Head of Risk & Compliance Location - Gibraltar About Advantage & Hastings Advantage Insurance Company Ltd ("AICL") is a wholly owned subsidiary of Hastings Group, one of the largest and fastest growing personal lines insurers in the UK. Advantage is a digitally focused and Gibraltar-based insurer providing motor and home insurance to over four million customers in the UK. Hastings group, in turn, is a subsidiary of Sampo, the largest insurance Group in the Nordics.As part of Hastings, AICL delivers market leading pricing, claims, and digital operations. Critically for this role, Advantage also maintains responsibility for the robust capital management and investment management operations of the Group. Role Purpose As Head of Risk & Compliance, you'll lead the regulated functions on behalf of the Managing Director and Advantage Board. You'll ensure our continued compliance with GFSC and FCA requirements as the Hastings SII solo entity approved insurer and play a key role in shaping our risk and governance frameworks to support Advantage's strategic goals and legal obligations Job Details Lead and embed enterprise risk, compliance, and control frameworks in line with annual plans and HGH principles Own the ORSA process, including stress testing, resilience planning, and reporting Act as the Regulated Individual for Risk Management, Compliance, and MLRO functions Manage relationships with GFSC, FCA, GFIU, GRA, and other regulatory bodies Represent Advantage within the Group Risk leadership team and contribute to HGH matters Oversee corporate governance and ensure regulatory compliance across the business Resolve critical risk and compliance issues and lead assurance assessments Provide second-line challenge to conduct and outsourcing activities Ensure policies are proportionate, effective, and aligned with best practice Skills we would love you to have Senior-level experience in insurance risk management and compliance Strong understanding of Solvency II (especially Pillar 2) and regulatory frameworks Experience in underwriting, claims, audit, or governance is a plus Excellent communication and stakeholder engagement skills Strategic thinking with the ability to make confident decisions A collaborative mindset and commitment to building high-performing teams Willingness to travel between Gibraltar and the UK as neededAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role Reward Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Mar 07, 2026
Full time
Head of Risk & Compliance page is loaded Head of Risk & Compliancelocations: Gibraltartime type: Full timeposted on: Posted Todayjob requisition id: Head of Risk & Compliance Location - Gibraltar About Advantage & Hastings Advantage Insurance Company Ltd ("AICL") is a wholly owned subsidiary of Hastings Group, one of the largest and fastest growing personal lines insurers in the UK. Advantage is a digitally focused and Gibraltar-based insurer providing motor and home insurance to over four million customers in the UK. Hastings group, in turn, is a subsidiary of Sampo, the largest insurance Group in the Nordics.As part of Hastings, AICL delivers market leading pricing, claims, and digital operations. Critically for this role, Advantage also maintains responsibility for the robust capital management and investment management operations of the Group. Role Purpose As Head of Risk & Compliance, you'll lead the regulated functions on behalf of the Managing Director and Advantage Board. You'll ensure our continued compliance with GFSC and FCA requirements as the Hastings SII solo entity approved insurer and play a key role in shaping our risk and governance frameworks to support Advantage's strategic goals and legal obligations Job Details Lead and embed enterprise risk, compliance, and control frameworks in line with annual plans and HGH principles Own the ORSA process, including stress testing, resilience planning, and reporting Act as the Regulated Individual for Risk Management, Compliance, and MLRO functions Manage relationships with GFSC, FCA, GFIU, GRA, and other regulatory bodies Represent Advantage within the Group Risk leadership team and contribute to HGH matters Oversee corporate governance and ensure regulatory compliance across the business Resolve critical risk and compliance issues and lead assurance assessments Provide second-line challenge to conduct and outsourcing activities Ensure policies are proportionate, effective, and aligned with best practice Skills we would love you to have Senior-level experience in insurance risk management and compliance Strong understanding of Solvency II (especially Pillar 2) and regulatory frameworks Experience in underwriting, claims, audit, or governance is a plus Excellent communication and stakeholder engagement skills Strategic thinking with the ability to make confident decisions A collaborative mindset and commitment to building high-performing teams Willingness to travel between Gibraltar and the UK as neededAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role Reward Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Axis Europe, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are recruiting for a Senior Commercial Manager to take full commercial responsibility for responsive repairs maintenance contracts. This role requires a strong understanding of the pace, complexity and commercial structure of high-volume reactive works, particularly within Price Per Property (PPP) and NHF Schedule of Rates (SoR) environments. Reporting to the Commercial Finance Director, and working closely with the Contracts Manager and Head of Commercial, you will take ownership of commercial performance, supporting operational teams to deliver profitable and compliant contract outcomes. Responsibilities As a Senior Commercial Manager, your responsibilities will include: Take ownership of the commercial performance of responsive repairs contracts. Manage PPP and NHF Schedule of Rates (SoR) mechanisms to maximise profitability and commercial control. Monitor and manage Completed Not Invoiced (CNI) levels and oversee bulk closure processes. Procure and negotiate subcontract work packages. Review subcontractor claims, variations and commercial submissions. Identify and resolve profit shortfalls and commercial performance risks. Provide commercial reporting to clients, including PPP capped expenditure analysis. Work collaboratively with operational teams to improve efficiency, cost control and margin. Ensure contract compliance and maintain strong client relationships. About You To succeed as a Senior Commercial Manager , you will demonstrate: Proven experience working within a responsive repairs contracting environment, ideally within social housing. Strong knowledge of Price Per Property (PPP) and/or NHF Schedule of Rates (SoR) commercial models. Experience managing commercial performance within social housing maintenance contracts. Experience managing subcontractor relationships and commercial negotiations. Strong analytical and reporting capability, including advanced Excel skills (pivot tables, VLOOKUP, data analysis). A commercially driven mindset with the ability to operate in a fast-paced, high-volume maintenance environment. What We Offer £75,000 - £85,000 salary, plus performance-related bonus Pension scheme, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 07, 2026
Full time
Axis Europe, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are recruiting for a Senior Commercial Manager to take full commercial responsibility for responsive repairs maintenance contracts. This role requires a strong understanding of the pace, complexity and commercial structure of high-volume reactive works, particularly within Price Per Property (PPP) and NHF Schedule of Rates (SoR) environments. Reporting to the Commercial Finance Director, and working closely with the Contracts Manager and Head of Commercial, you will take ownership of commercial performance, supporting operational teams to deliver profitable and compliant contract outcomes. Responsibilities As a Senior Commercial Manager, your responsibilities will include: Take ownership of the commercial performance of responsive repairs contracts. Manage PPP and NHF Schedule of Rates (SoR) mechanisms to maximise profitability and commercial control. Monitor and manage Completed Not Invoiced (CNI) levels and oversee bulk closure processes. Procure and negotiate subcontract work packages. Review subcontractor claims, variations and commercial submissions. Identify and resolve profit shortfalls and commercial performance risks. Provide commercial reporting to clients, including PPP capped expenditure analysis. Work collaboratively with operational teams to improve efficiency, cost control and margin. Ensure contract compliance and maintain strong client relationships. About You To succeed as a Senior Commercial Manager , you will demonstrate: Proven experience working within a responsive repairs contracting environment, ideally within social housing. Strong knowledge of Price Per Property (PPP) and/or NHF Schedule of Rates (SoR) commercial models. Experience managing commercial performance within social housing maintenance contracts. Experience managing subcontractor relationships and commercial negotiations. Strong analytical and reporting capability, including advanced Excel skills (pivot tables, VLOOKUP, data analysis). A commercially driven mindset with the ability to operate in a fast-paced, high-volume maintenance environment. What We Offer £75,000 - £85,000 salary, plus performance-related bonus Pension scheme, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Procurement Legal Counsel page is loaded Procurement Legal Counsellocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2026-94 Job Title: Procurement Legal Counsel Reporting to: Head of Procurement Direct Reports: None Position Type: Permanent, full time Why Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients. About Operations Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen. Operations is made up of 7 functions, this role sits within: Procurement and Workplace Management From identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity. Job Purpose: Be the key focal point for all Supplier Legal activity relating to a diverse range of contracts within Procurement and Supplier Management. Providing consistent high quality best practice legal advice on contracts including review and negotiation on agreements primarily within IT (SAAS/Software etc) and across other key operational functions such as HR, Facilities, Marketing and Finance.Gaining the trust and confidence of stakeholders in a short space of time through your experience and knowledge. This coupled with the right personal skills and traits means you will quickly become a trusted partner to this business. Key Responsibilities: Draft, review and negotiate a wide range of contracts of varying value and complexity, ensuring regulatory compliance, risk mitigation and value for money. Provide legal support throughout the contract lifecycle to the Executive and business stakeholders. Identify and articulate legal risks and options for senior business stakeholders for accelerated decision-making and risk sign off processes. Develop standard agreements/terms, playbooks and guidance materials. Identify and implement improvements to contracting process and policies. Cooperate and support knowledge sharing with internal teams, e.g. Data Protection, Information Security, Service Design etc, and legal professionals within the wider global organisations across Europe and our Corporate Headquarters in Houston, US. Provide legal and strategic guidance on supplier relationships, risk and regulatory requirements. Performance Objectives: Securing favourable contract terms. Continuous development ensuring regulatory compliance. Continuous improvement to deliver innovative outcomes aligned to increasing IT contract complexity. Championing new ways of working and new legal tools. Skills and Experience Specification: Qualified Lawyer with at least 7 years' experience. Experience in drafting, reviewing and negotiating a range of third party supplier contracts primarily with an IT focus. Strong experience in negotiating and drafting agreements with demonstrable knowledge of Cloud and SaaS based agreements and agreements for professional services in the context of delivering complex projects utilising both onshore and offshore resources. Experience in meeting contractual regulatory requirements. Strong commercial awareness with the ability to spot risks and offer constructive solutions, including review of commercial Statements of Work advising on risk management such as operation of milestones, penalties, damages etc. Technical knowledge of areas of law and regulation relevant to supplier contracts. Ability to work with a degree of autonomy whilst working collaboratively with a wider team based in the UK, Europe and America. Experience drafting contracts under UK and PRA regulation. Actively aware of changing regulations and update existing contracts to ensure they meet new regulatory requirements. Knowledge of the operation of the London insurance market, its various participants and insurance regulatory requirements. Ability to develop and maintain strong relationships with internal stakeholders to ensure quality advice is provided in a timely manner. Results orientated with ability to plan and deliver against business deadlines. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Mar 06, 2026
Full time
Procurement Legal Counsel page is loaded Procurement Legal Counsellocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: 2026-94 Job Title: Procurement Legal Counsel Reporting to: Head of Procurement Direct Reports: None Position Type: Permanent, full time Why Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients. About Operations Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen. Operations is made up of 7 functions, this role sits within: Procurement and Workplace Management From identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity. Job Purpose: Be the key focal point for all Supplier Legal activity relating to a diverse range of contracts within Procurement and Supplier Management. Providing consistent high quality best practice legal advice on contracts including review and negotiation on agreements primarily within IT (SAAS/Software etc) and across other key operational functions such as HR, Facilities, Marketing and Finance.Gaining the trust and confidence of stakeholders in a short space of time through your experience and knowledge. This coupled with the right personal skills and traits means you will quickly become a trusted partner to this business. Key Responsibilities: Draft, review and negotiate a wide range of contracts of varying value and complexity, ensuring regulatory compliance, risk mitigation and value for money. Provide legal support throughout the contract lifecycle to the Executive and business stakeholders. Identify and articulate legal risks and options for senior business stakeholders for accelerated decision-making and risk sign off processes. Develop standard agreements/terms, playbooks and guidance materials. Identify and implement improvements to contracting process and policies. Cooperate and support knowledge sharing with internal teams, e.g. Data Protection, Information Security, Service Design etc, and legal professionals within the wider global organisations across Europe and our Corporate Headquarters in Houston, US. Provide legal and strategic guidance on supplier relationships, risk and regulatory requirements. Performance Objectives: Securing favourable contract terms. Continuous development ensuring regulatory compliance. Continuous improvement to deliver innovative outcomes aligned to increasing IT contract complexity. Championing new ways of working and new legal tools. Skills and Experience Specification: Qualified Lawyer with at least 7 years' experience. Experience in drafting, reviewing and negotiating a range of third party supplier contracts primarily with an IT focus. Strong experience in negotiating and drafting agreements with demonstrable knowledge of Cloud and SaaS based agreements and agreements for professional services in the context of delivering complex projects utilising both onshore and offshore resources. Experience in meeting contractual regulatory requirements. Strong commercial awareness with the ability to spot risks and offer constructive solutions, including review of commercial Statements of Work advising on risk management such as operation of milestones, penalties, damages etc. Technical knowledge of areas of law and regulation relevant to supplier contracts. Ability to work with a degree of autonomy whilst working collaboratively with a wider team based in the UK, Europe and America. Experience drafting contracts under UK and PRA regulation. Actively aware of changing regulations and update existing contracts to ensure they meet new regulatory requirements. Knowledge of the operation of the London insurance market, its various participants and insurance regulatory requirements. Ability to develop and maintain strong relationships with internal stakeholders to ensure quality advice is provided in a timely manner. Results orientated with ability to plan and deliver against business deadlines. What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Overview We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. Responsibilities Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion, taking full ownership while upholding internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high-quality, and timely legal advice, ensuring client satisfaction while aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records to comply with SRA standards. We prioritise aptitude and passion alongside a core set of skills, categorised as essentials to thrive in the role and additional skills that could set you apart. Qualifications UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. Expertise in Litigation Processes: Solid understanding of court procedures, rules of evidence, and litigation management across multiple tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues and developing effective legal strategies. Commercial Awareness: Ability to align legal advice with client business objectives for commercially sound outcomes. Strong Organisational Capability: Ability to manage multiple cases, deadlines, and priorities in a litigation context. Legal Research & Drafting Competence: Proficient in legal research, drafting complex documents, and producing clear written reports. Bonus points Experience in an Alternative Business Structure (ABS): Experience working within an ABS or understanding of its regulatory framework. What you'll love Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn and improve. What you may not enjoy Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges or frequent changes. Tend to stick strictly to your defined role. What to expect from the process Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in-person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account previous experience and location when agreeing on the final offer. We offer stock options, and we will contribute to your pension monthly. Our benefits package supports long-term personal and professional growth and wellbeing, including: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta (pre-tax) Ride to work scheme Workplace pension scheme Flexible working hours £500 annual personal training allowance plus learning opportunities £40 monthly wellbeing 24/7 Employee Assistance Program for you and immediate family Office massages It goes without saying that we provide everyone with a laptop, monitor, top-of-the-range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy. We focus on embedded insurance solutions and technology integrations for digital platform providers. Backed by investors and with a growing portfolio, we have exciting plans to expand to new territories in the future. We are a global team and value generosity, inclusivity, and delivering great results while maintaining wellbeing. We support equal opportunities and diversity. As of July 2024, our team includes a diverse mix of backgrounds and nationalities, with recognition for Diversity and Inclusion. Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible. This position is advertised as full-time, with flexibility on arrangements such as part-time or job-sharing for the right candidate. ️ If you need adjustments during the interview process, please let us know and we'll accommodate your needs.
Mar 06, 2026
Full time
Overview We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. Responsibilities Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion, taking full ownership while upholding internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high-quality, and timely legal advice, ensuring client satisfaction while aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records to comply with SRA standards. We prioritise aptitude and passion alongside a core set of skills, categorised as essentials to thrive in the role and additional skills that could set you apart. Qualifications UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. Expertise in Litigation Processes: Solid understanding of court procedures, rules of evidence, and litigation management across multiple tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues and developing effective legal strategies. Commercial Awareness: Ability to align legal advice with client business objectives for commercially sound outcomes. Strong Organisational Capability: Ability to manage multiple cases, deadlines, and priorities in a litigation context. Legal Research & Drafting Competence: Proficient in legal research, drafting complex documents, and producing clear written reports. Bonus points Experience in an Alternative Business Structure (ABS): Experience working within an ABS or understanding of its regulatory framework. What you'll love Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn and improve. What you may not enjoy Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges or frequent changes. Tend to stick strictly to your defined role. What to expect from the process Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in-person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account previous experience and location when agreeing on the final offer. We offer stock options, and we will contribute to your pension monthly. Our benefits package supports long-term personal and professional growth and wellbeing, including: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta (pre-tax) Ride to work scheme Workplace pension scheme Flexible working hours £500 annual personal training allowance plus learning opportunities £40 monthly wellbeing 24/7 Employee Assistance Program for you and immediate family Office massages It goes without saying that we provide everyone with a laptop, monitor, top-of-the-range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy. We focus on embedded insurance solutions and technology integrations for digital platform providers. Backed by investors and with a growing portfolio, we have exciting plans to expand to new territories in the future. We are a global team and value generosity, inclusivity, and delivering great results while maintaining wellbeing. We support equal opportunities and diversity. As of July 2024, our team includes a diverse mix of backgrounds and nationalities, with recognition for Diversity and Inclusion. Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible. This position is advertised as full-time, with flexibility on arrangements such as part-time or job-sharing for the right candidate. ️ If you need adjustments during the interview process, please let us know and we'll accommodate your needs.
G2 Legal Limited
Newcastle Upon Tyne, Tyne And Wear
Clinical Negligence Solicitor - Newcastle upon Tyne I am pleased to be partnering with a fast-growing and highly regarded law firm to recruit a Grade B Clinical Negligence Solicitor (or equivalent) for its expanding team in Newcastle. This is an excellent opportunity for an experienced clinical negligence lawyer seeking high-quality work, genuine flexibility and clear career progression within a supportive and ambitious environment. The Opportunity You will join a respected Clinical Negligence team known for delivering exceptional client outcomes across a broad range of complex matters. Working alongside experienced litigators and accredited specialists, you will independently manage your own caseload while contributing to the wider success and performance of the team. The firm operates a progressive hybrid working model, offering flexibility to work from home alongside collaborative time in modern office space. Key Responsibilities Accountable For: Running and progressing your own clinical negligence caseload Supporting and mentoring junior team members to ensure excellent client service Contributing to proactive and commercially focused case management across the department Assisting the Team Leader/Head of Department in delivering financial and performance KPIs Accurate and thorough time recording Responsible For: Agreeing case tactics and strategy with the Team Leader/Head of Department Identifying and progressing cases ready for Letter of Claim, settlement or service Ensuring relevant evidence and documentation is gathered to advance claims Managing cases in a proactive, commercially aware manner Coordinating progression with internal and external stakeholders Drafting legal documentation including Letters of Claim and letters of instruction Negotiating settlement and issuing/serving proceedings where required Conducting litigation as necessary Overseeing documentation and correspondence produced by the team Advising colleagues on technical issues, with senior support where required About You: 5+ years' PQE (or equivalent experience) in Clinical Negligence Recent experience handling your own caseload Strong organisational and time management skills Excellent communication and drafting ability Strong IT skills, including Microsoft Office, Proclaim and Excel Excellent attention to detail Commercial awareness within a legal environment Experience coaching or mentoring junior colleagues Excellent client care skills A flexible, committed and deadline-driven approach The Firm This dynamic and ambitious law firm specialises in personal injury and clinical negligence and holds strong rankings in both The Legal 500 and Chambers & Partners. Following sustained growth and strategic expansion, the firm continues to invest heavily in its people, systems and long-term vision. Its culture is inclusive, supportive and forward-thinking, with a genuine commitment to colleague wellbeing and professional development. The firm actively supports career progression at all levels, offering clear development pathways, investment in qualifications and long-term advancement opportunities. Benefits 35-hour working week Bonus scheme (subject to targets) 35 days' holiday including bank holidays and Christmas closure Option to purchase up to 3 additional days' holiday Additional long service holiday awards (5th, 7th and 9th year) Pension scheme with salary sacrifice option Life assurance Medicash health cash plan Company sick pay Enhanced maternity, paternity and IVF schemes Flexible and agile working environment Funded company social events Monthly voucher awards Ongoing training and professional development opportunities The firm is an inclusive employer committed to equal opportunities and diversity, welcoming applications from all backgrounds and fostering a culture where everyone can thrive. If you are a 5+ PQE Clinical Negligence Solicitor looking for a fresh opportunity in Newcastle with high-quality work and long-term prospects, I would welcome a confidential conversation.
Mar 04, 2026
Full time
Clinical Negligence Solicitor - Newcastle upon Tyne I am pleased to be partnering with a fast-growing and highly regarded law firm to recruit a Grade B Clinical Negligence Solicitor (or equivalent) for its expanding team in Newcastle. This is an excellent opportunity for an experienced clinical negligence lawyer seeking high-quality work, genuine flexibility and clear career progression within a supportive and ambitious environment. The Opportunity You will join a respected Clinical Negligence team known for delivering exceptional client outcomes across a broad range of complex matters. Working alongside experienced litigators and accredited specialists, you will independently manage your own caseload while contributing to the wider success and performance of the team. The firm operates a progressive hybrid working model, offering flexibility to work from home alongside collaborative time in modern office space. Key Responsibilities Accountable For: Running and progressing your own clinical negligence caseload Supporting and mentoring junior team members to ensure excellent client service Contributing to proactive and commercially focused case management across the department Assisting the Team Leader/Head of Department in delivering financial and performance KPIs Accurate and thorough time recording Responsible For: Agreeing case tactics and strategy with the Team Leader/Head of Department Identifying and progressing cases ready for Letter of Claim, settlement or service Ensuring relevant evidence and documentation is gathered to advance claims Managing cases in a proactive, commercially aware manner Coordinating progression with internal and external stakeholders Drafting legal documentation including Letters of Claim and letters of instruction Negotiating settlement and issuing/serving proceedings where required Conducting litigation as necessary Overseeing documentation and correspondence produced by the team Advising colleagues on technical issues, with senior support where required About You: 5+ years' PQE (or equivalent experience) in Clinical Negligence Recent experience handling your own caseload Strong organisational and time management skills Excellent communication and drafting ability Strong IT skills, including Microsoft Office, Proclaim and Excel Excellent attention to detail Commercial awareness within a legal environment Experience coaching or mentoring junior colleagues Excellent client care skills A flexible, committed and deadline-driven approach The Firm This dynamic and ambitious law firm specialises in personal injury and clinical negligence and holds strong rankings in both The Legal 500 and Chambers & Partners. Following sustained growth and strategic expansion, the firm continues to invest heavily in its people, systems and long-term vision. Its culture is inclusive, supportive and forward-thinking, with a genuine commitment to colleague wellbeing and professional development. The firm actively supports career progression at all levels, offering clear development pathways, investment in qualifications and long-term advancement opportunities. Benefits 35-hour working week Bonus scheme (subject to targets) 35 days' holiday including bank holidays and Christmas closure Option to purchase up to 3 additional days' holiday Additional long service holiday awards (5th, 7th and 9th year) Pension scheme with salary sacrifice option Life assurance Medicash health cash plan Company sick pay Enhanced maternity, paternity and IVF schemes Flexible and agile working environment Funded company social events Monthly voucher awards Ongoing training and professional development opportunities The firm is an inclusive employer committed to equal opportunities and diversity, welcoming applications from all backgrounds and fostering a culture where everyone can thrive. If you are a 5+ PQE Clinical Negligence Solicitor looking for a fresh opportunity in Newcastle with high-quality work and long-term prospects, I would welcome a confidential conversation.
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
Mar 04, 2026
Contractor
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
Data Center Cost Manager, Ada page is loaded Data Center Cost Manager, Adalocations: London, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R7235 Ada Infrastructure is a global data center business committed to being a positive force for technology, people, and the planet. As part of the digital infrastructure platform of Ares Management Corporation (NYSE:ARES), a leading global alternative investment manager, Ada Infrastructure is positioned to be a leader in the industry in reliable, safe, secure, and sustainable digital infrastructure. With eight in-flight campuses across Japan, the UK, and Brazil, we have over 850 MW of power currently available and more than 1,500 MW in our global pipeline. To learn more about Ada Infrastructure, visit or to learn more about Ares Management visit . Job Description About the company: Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation (NYSE: ARES), a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.We are a global data centre business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management, Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit Summary: Ada is expanding our team in EMEA. Our newest need is for a commercial/cost manager. This role will be largely based out of our London office with remote working and travel to our sites. Key Responsibilities Prepare detailed cost estimates during concept, design, and pre construction phases. Develop cost plans, budgets, and forecasts for all project stages. Analyse drawings, specifications, and project documents to determine material, labour, and equipment costs. Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution) Manage tender processes, including preparing/reviewing bid documents and evaluating contractor proposals. Conduct cost comparisons and negotiate pricing with suppliers and contractors. In collaboration with your delivery team, ensure all project work scope has been included in the project estimates; verify all scope, durations, and assumptions included in each estimate and supports the authorization and release of every estimate Support finance and investment departments in preparation of funding requests Participate with the wider delivery team and outside consultants in research on new products and installation techniques and develop cost roadmaps to ensure competitive pricing Monitor project expenditures and track cost performance against budgets. Identify cost variances and recommend corrective actions. Maintain cost databases and benchmarking information. Review and administer construction contracts. Assess change orders, variations, and claims to determine cost impact. Ensure compliance with contractual and regulatory requirements. Produce cost reports, cash flow projections, and financial updates. Present findings to project stakeholders and senior management. Identify cost risks and develop mitigation strategies. Conduct value engineering exercises to optimize cost efficiency without compromising quality. Provide feedback to management team on partners' commercial performance - cost consultants, GC, MEP, etc. Review and implement lessons learned to ensure estimating data is accurate and competitive Understand and handle competing priorities in a dynamic environment Develop and maintain relationships with contractors / partners Work with the wider Ada team focusing on continuous improvement to our business processes Preferred Skills & Competencies: Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organizational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success Proficient with Microsoft Office software High attention to detail and analytical mindset A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit Knowledge of AutoCad is a plus Knowledge of network & operating systems support a plus Strong customer service skills Ability to develop and document procedures Experience of project management Must be able to work with people at all levels internally and within the customer & vendor environments. Must be able to work in a team environment. Required Qualifications: Degree qualification in Quantity Surveying, Construction Management, Engineering or related field 5+ years of experience working in mission critical data centre construction Strong understanding of construction contracts (FIDIC, NEC, JCT etc.) Must be able to handle multiple construction projects simultaneously Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. Reporting Relationships Cost Manager, EMEA, Ada There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. locations: London, UKtime type: Full timeposted on: Posted Yesterday
Mar 03, 2026
Full time
Data Center Cost Manager, Ada page is loaded Data Center Cost Manager, Adalocations: London, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R7235 Ada Infrastructure is a global data center business committed to being a positive force for technology, people, and the planet. As part of the digital infrastructure platform of Ares Management Corporation (NYSE:ARES), a leading global alternative investment manager, Ada Infrastructure is positioned to be a leader in the industry in reliable, safe, secure, and sustainable digital infrastructure. With eight in-flight campuses across Japan, the UK, and Brazil, we have over 850 MW of power currently available and more than 1,500 MW in our global pipeline. To learn more about Ada Infrastructure, visit or to learn more about Ares Management visit . Job Description About the company: Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation (NYSE: ARES), a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.We are a global data centre business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management, Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit Summary: Ada is expanding our team in EMEA. Our newest need is for a commercial/cost manager. This role will be largely based out of our London office with remote working and travel to our sites. Key Responsibilities Prepare detailed cost estimates during concept, design, and pre construction phases. Develop cost plans, budgets, and forecasts for all project stages. Analyse drawings, specifications, and project documents to determine material, labour, and equipment costs. Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution) Manage tender processes, including preparing/reviewing bid documents and evaluating contractor proposals. Conduct cost comparisons and negotiate pricing with suppliers and contractors. In collaboration with your delivery team, ensure all project work scope has been included in the project estimates; verify all scope, durations, and assumptions included in each estimate and supports the authorization and release of every estimate Support finance and investment departments in preparation of funding requests Participate with the wider delivery team and outside consultants in research on new products and installation techniques and develop cost roadmaps to ensure competitive pricing Monitor project expenditures and track cost performance against budgets. Identify cost variances and recommend corrective actions. Maintain cost databases and benchmarking information. Review and administer construction contracts. Assess change orders, variations, and claims to determine cost impact. Ensure compliance with contractual and regulatory requirements. Produce cost reports, cash flow projections, and financial updates. Present findings to project stakeholders and senior management. Identify cost risks and develop mitigation strategies. Conduct value engineering exercises to optimize cost efficiency without compromising quality. Provide feedback to management team on partners' commercial performance - cost consultants, GC, MEP, etc. Review and implement lessons learned to ensure estimating data is accurate and competitive Understand and handle competing priorities in a dynamic environment Develop and maintain relationships with contractors / partners Work with the wider Ada team focusing on continuous improvement to our business processes Preferred Skills & Competencies: Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organizational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success Proficient with Microsoft Office software High attention to detail and analytical mindset A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit Knowledge of AutoCad is a plus Knowledge of network & operating systems support a plus Strong customer service skills Ability to develop and document procedures Experience of project management Must be able to work with people at all levels internally and within the customer & vendor environments. Must be able to work in a team environment. Required Qualifications: Degree qualification in Quantity Surveying, Construction Management, Engineering or related field 5+ years of experience working in mission critical data centre construction Strong understanding of construction contracts (FIDIC, NEC, JCT etc.) Must be able to handle multiple construction projects simultaneously Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. Reporting Relationships Cost Manager, EMEA, Ada There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. locations: London, UKtime type: Full timeposted on: Posted Yesterday
About The Role Team - Risk Intelligence & Ops MI Working Pattern - Hybrid - 2 days per week in either of our London or Bournemouth Vitality Offices. Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced Healthcare Analytics Expertise Leadership & Stakeholder Influence Clinical Risk, Claims Fund, or Healthcare Performance Knowledge What this role is all about The Head of Healthcare Analytics leads Vitality's analytics strategy, ensuring high-quality, trusted insight to support claims fund management, clinical risk oversight and service improvement. You will guide healthcare analytics priorities, lead a high-performing team, and turn complex clinical and claims data into clear, actionable insight for operational, clinical, commercial and strategic decisions. Key Actions Lead analytics across: Claims fund performance and utilisation Clinical and population risk adjustment Trend analysis Provider benchmarking Care pathway optimisation Support claims fund management by: Producing clear insight on trends, cost pressures and utilisation Driving value improvement through optimisation and reimbursement design Ensuring accurate and trusted analytics for senior leaders Delivering analysis to support strategic, clinical and commercial decisions Using analytics to identify fraud risks and unusual claims patterns Leading complex projects with strong cross-functional alignment Building effective stakeholder relationships across key functions Overseeing MI, dashboards, tools and model development Developing a high-performing analytics team Maintaining governance, accuracy and regulatory compliance What you need to thrive Experience in UK health insurance, public health or health analytics Strong analytical judgement and ability to simplify complexity Proven leadership and team development skills Confident stakeholder engagement and influencing Collaborative leadership style with clear direction-setting Ability to deliver high-quality outputs at pace Skills in advanced analytics, modelling and modern data tools So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're incredibly proud to be recognised for the culture we've created - recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Mar 03, 2026
Full time
About The Role Team - Risk Intelligence & Ops MI Working Pattern - Hybrid - 2 days per week in either of our London or Bournemouth Vitality Offices. Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced Healthcare Analytics Expertise Leadership & Stakeholder Influence Clinical Risk, Claims Fund, or Healthcare Performance Knowledge What this role is all about The Head of Healthcare Analytics leads Vitality's analytics strategy, ensuring high-quality, trusted insight to support claims fund management, clinical risk oversight and service improvement. You will guide healthcare analytics priorities, lead a high-performing team, and turn complex clinical and claims data into clear, actionable insight for operational, clinical, commercial and strategic decisions. Key Actions Lead analytics across: Claims fund performance and utilisation Clinical and population risk adjustment Trend analysis Provider benchmarking Care pathway optimisation Support claims fund management by: Producing clear insight on trends, cost pressures and utilisation Driving value improvement through optimisation and reimbursement design Ensuring accurate and trusted analytics for senior leaders Delivering analysis to support strategic, clinical and commercial decisions Using analytics to identify fraud risks and unusual claims patterns Leading complex projects with strong cross-functional alignment Building effective stakeholder relationships across key functions Overseeing MI, dashboards, tools and model development Developing a high-performing analytics team Maintaining governance, accuracy and regulatory compliance What you need to thrive Experience in UK health insurance, public health or health analytics Strong analytical judgement and ability to simplify complexity Proven leadership and team development skills Confident stakeholder engagement and influencing Collaborative leadership style with clear direction-setting Ability to deliver high-quality outputs at pace Skills in advanced analytics, modelling and modern data tools So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're incredibly proud to be recognised for the culture we've created - recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
.Why Work at ClarkeOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Senior Legal Counsel This is an excellent opportunity to influence high value engineering programmes driving the global transition toward net zero. Your Role at Clarke Energy Based at our Knowsley headquarters, with occasional travel, you will play a pivotal role in providing commercially focused legal support throughout the lifecycle of our capital sales, EPC projects and service agreements. You'll work closely with project delivery, sales, engineering and commercial teams to ensure legal integrity, effective risk management and contract compliance across our operations.If you're a confident negotiator with strong construction law expertise and the ability to work autonomously across a diverse workload, this is an exciting next step in your legal career. What You'll Be Doing Contracting for Capital Projects & EPC Delivery Lead negotiations for capital sales and EPC contracts, including FIDIC, MF/1, NEC, JCT and bespoke agreements. Ensure contract terms reflect commercial agreements and appropriately mitigate risk. Advise on liability caps, indemnities, liquidated damages, defects liability, relief events, security and payment terms. Subcontracts & Supply Chain Agreements Support project teams in negotiating major subcontracts and ensuring alignment with main contract obligations. Lead review and negotiation of supply chain agreements, including INNIO Jenbacher frameworks. Project Execution Support Provide ongoing legal guidance during project delivery to ensure contractual compliance. Assist with notices, claims, risk mitigation and relief event processes. Dispute Avoidance & Resolution Provide early advice to prevent disputes. Support commercial settlements and help shape dispute resolution strategies. Service (O&M) Contracting Negotiate long term maintenance and parts supply agreements. Advise on liability, indemnities, insurance, warranties and guarantees. Ancillary Legal Agreements Draft and negotiate NDAs, bonds, guarantees, direct agreements, assignments and novations. Compliance, Governance & Research Monitor changes in relevant construction, commercial and regulatory law. Support internal policy development and compliance initiatives. Training & Cross Functional Collaboration Deliver legal training to sales, project and service teams. Provide day to day, practical legal advice across the organisation. Who We're Looking For Essential England & Wales qualified solicitor (minimum 5 years' PQE) with strong non-contentious construction law experience. Working knowledge of MF/1, FIDIC, NEC and JCT standard forms. Proven experience negotiating complex construction/EPC contracts. Desirable Experience with guarantees, bonds and security instruments. Exposure to contentious construction matters. Cross border contracting experience. Sector background in energy, engineering or infrastructure. What You'll Bring Exceptional attention to detail and strong organisational skills. Clear, confident communication - both written and verbal. Ability to manage multiple priorities and meet deadlines. Commercial awareness with sound judgement and a collaborative approach. Proactive, adaptable and capable of building strong internal relationships. Competitive salary and benefits package. 25 days holiday plus service based increases. Holiday buy/sell scheme. 7% company pension contribution. Health care cash plan and life assurance. Employee Assistance Programme. Hybrid working options. Ongoing professional development and training opportunities. About Clarke Energy Clarke Energy is a globally recognised engineering business delivering sustainable energy solutions across 29 territories. As the largest authorised distributor and service provider for INNIO's hydrogen ready reciprocating engines, we are committed to engineering excellence and supporting the global transition to net zero.We deliver high quality projects through integrated capabilities including in house design engineering, EPC project management and 24/7 after sales support.If you're a commercially driven solicitor looking to advance your career in a dynamic, purpose led engineering environment, we'd love to hear from you.Apply now via LinkedIn, our website, or contact Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
Mar 03, 2026
Full time
.Why Work at ClarkeOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Senior Legal Counsel This is an excellent opportunity to influence high value engineering programmes driving the global transition toward net zero. Your Role at Clarke Energy Based at our Knowsley headquarters, with occasional travel, you will play a pivotal role in providing commercially focused legal support throughout the lifecycle of our capital sales, EPC projects and service agreements. You'll work closely with project delivery, sales, engineering and commercial teams to ensure legal integrity, effective risk management and contract compliance across our operations.If you're a confident negotiator with strong construction law expertise and the ability to work autonomously across a diverse workload, this is an exciting next step in your legal career. What You'll Be Doing Contracting for Capital Projects & EPC Delivery Lead negotiations for capital sales and EPC contracts, including FIDIC, MF/1, NEC, JCT and bespoke agreements. Ensure contract terms reflect commercial agreements and appropriately mitigate risk. Advise on liability caps, indemnities, liquidated damages, defects liability, relief events, security and payment terms. Subcontracts & Supply Chain Agreements Support project teams in negotiating major subcontracts and ensuring alignment with main contract obligations. Lead review and negotiation of supply chain agreements, including INNIO Jenbacher frameworks. Project Execution Support Provide ongoing legal guidance during project delivery to ensure contractual compliance. Assist with notices, claims, risk mitigation and relief event processes. Dispute Avoidance & Resolution Provide early advice to prevent disputes. Support commercial settlements and help shape dispute resolution strategies. Service (O&M) Contracting Negotiate long term maintenance and parts supply agreements. Advise on liability, indemnities, insurance, warranties and guarantees. Ancillary Legal Agreements Draft and negotiate NDAs, bonds, guarantees, direct agreements, assignments and novations. Compliance, Governance & Research Monitor changes in relevant construction, commercial and regulatory law. Support internal policy development and compliance initiatives. Training & Cross Functional Collaboration Deliver legal training to sales, project and service teams. Provide day to day, practical legal advice across the organisation. Who We're Looking For Essential England & Wales qualified solicitor (minimum 5 years' PQE) with strong non-contentious construction law experience. Working knowledge of MF/1, FIDIC, NEC and JCT standard forms. Proven experience negotiating complex construction/EPC contracts. Desirable Experience with guarantees, bonds and security instruments. Exposure to contentious construction matters. Cross border contracting experience. Sector background in energy, engineering or infrastructure. What You'll Bring Exceptional attention to detail and strong organisational skills. Clear, confident communication - both written and verbal. Ability to manage multiple priorities and meet deadlines. Commercial awareness with sound judgement and a collaborative approach. Proactive, adaptable and capable of building strong internal relationships. Competitive salary and benefits package. 25 days holiday plus service based increases. Holiday buy/sell scheme. 7% company pension contribution. Health care cash plan and life assurance. Employee Assistance Programme. Hybrid working options. Ongoing professional development and training opportunities. About Clarke Energy Clarke Energy is a globally recognised engineering business delivering sustainable energy solutions across 29 territories. As the largest authorised distributor and service provider for INNIO's hydrogen ready reciprocating engines, we are committed to engineering excellence and supporting the global transition to net zero.We deliver high quality projects through integrated capabilities including in house design engineering, EPC project management and 24/7 after sales support.If you're a commercially driven solicitor looking to advance your career in a dynamic, purpose led engineering environment, we'd love to hear from you.Apply now via LinkedIn, our website, or contact Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
